San Antonio Airport System (a new day)

Annual report

SAN ANTONIO AIRPORT SYSTEM

a new day

2013

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On behalf of the City of San Antonio, I am pleased to share the San Antonio Airport System’s 2013 Annual Report. Like

A significant player in the city’s visitor industry and a driver for the region’s economic success, San Antonio Airport System serves more than 8 million passengers and generates more than $5 billion in economic impact annually.

Throughout 2013, the Terminal A Renovation Project

the Airport, the entire City of San Antonio continued to make significant investments and implement landmark projects that represent major investments for San Antonio’s longterm growth and quality of life.

As an organization – and as a city – we are especially proud to have achieved remarkable economic strength that continues to garner national attention. Indeed, in Fiscal Year 2013, San Antonio maintained a sound financial municipal corporation, with the City’s “AAA” General Obligation Bond reaffirmed for the fourth year by all three major rating agencies. Today, San Antonio is the only major American city with a population of more than one million to hold this distinction.

modernized 378,000 square feet of interiors with new technology, furniture, fixtures and architectural finishes.

Completed in mid-2014, Terminal A now boasts the same contemporary, bright aesthetic as Terminal B. I commend the Aviation Department staff and the airport’s partners for their accomplishments in 2013 and their commitment to our City core values – teamwork, integrity, innovation, and professionalism. It is with great pride that I present the San Antonio Airport System’s 2013 Annual Report that shares the city and airport system’s successes and continued progress toward meeting our goals.

Sheryl Sculley

City Manager

Table of contents City Manager‘s Introduction Message from the Chairman and Aviation Director

2013 Passenger & Cargo Activity Highlights of the Year

Fiscal Year 2013 Financials 2

Small Business Opportunities

17

3

Aviation Department

12-16

4-5

18-19

Staff and Community Volunteer

6-11

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message from the chairman and aviation director a new day for travelers It’s a new day at the San Antonio Airport System. As we look back at our accomplishments in 2013, we are confident that these efforts helped to pave the way for a new energy at both San Antonio International Airport (or SAT) and Stinson Municipal Airport (or SSF). In fact, as we began 2014, Airports Council International (or ACI) announced that SAT had won the first place ranking in the “Best Improvement by Region: North America” category of the 2013 Airport Service Quality Awards. Congratulations to all of the airport’s staff and partners whose efforts and commitment have earned SAT one of our industry’s premier customer service honors!

As portions of the $35 million renovation to Terminal A were completed during 2013, the Aviation Department made progress on several other investments to infrastructure and customer service enhancements. Here are just a few highlights from 2013: • With more than 8.2 million passengers in 2013, SAT ended the year with non-stop service to 35 destinations and, in terms of seat capacity, continues to be ranked among the nation’s top ten gateways to Mexico. At the end of 2013, Volaris Airlines entered the San Antonio market with service to Guadalajara.

Interjet also launched Guadalajara non-stop service, making it the air carrier‘s fourth destination from SAT. • In 2013, customer service at SAT was enhanced with the initiation of new programs that improve the airport experience for passengers. SAT Customs & Border Protection became a Global Entry enrollment center, augmenting the Global Entry kiosks available since 2012. The airport also introduced CLEAR, a third party vendor that expedites security clearance for members. The TSA introduced expedited security checkpoint screening with Pre√™ in both terminals at SAT. • In October, also helping to improve the customer experience, our Airport Ambassadors added a “new breed” of volunteers to their corps. SAT’s Pups & Planes program partners with local dog therapy organizations to provide a stress-relieving, “petable” attraction in the terminals.

• SAT’s Parking Revenue Control System came online in 2013, giving parking clients more payment options and less waiting as they exit the parking facility. The new system also provides real-time parking availability on the airport’s website.

• As construction continued on the renovation of Terminal A, a new and expanded food concessions program was introduced in 2013 with a December ribbon-cutting.

Boasting national brands along with local favorites, prime concessionaire HMS Host International, Inc., joint ventured with San Antonio chef and businessman Johnny Hernandez to oversee some of the new eateries, including his own concepts La Gloria, The Frutería and Mission City Icehouse.

• During the year, SSF made progress on several improvement projects in advance of its 100th anniversary in 2015. As part of a federally-assisted grant partnership between the City and Texas Department of Transportation (or TxDOT), design for construction of a new air traffic control tower was initiated. The partnership with TxDOT also yielded upgrades to hangar and airfield facilities.

• In 2013, Fitch Ratings, Moody’s Investors Services, Inc. and Standard & Poor’s Ratings Services each affirmed their ratings on the City’s $220.8 million outstanding General Airport System Revenue Bonds (or GARBs) and $158.8 million passenger facility charge (or PFC) subordinate lien bonds.

The San Antonio Airport System took significant steps forward in customer service, financial strength and capital improvements in 2013. On behalf of the Airport Advisory Commission and all of the Aviation Department staff, we want to express our gratitude to the City Management and City Council, our airport volunteers, employees and partners and all of our stakeholders who helped make the year a great success.

Together, we look forward to an even brighter future.

Loren Wood, Chairman, Airport Advisory Commission

Frank R. Miller, Aviation Director

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san antonio airport system 2013 Calendar Year Statistics san antonio international (sat) Domestic & International Enplaned & Deplaned Passengers

Calendar Year

Total Passengers

Increase/ Decrease

Percent Change

Total ENPL Passengers

Increase/ Decrease

Percent Change

2013

8,252,330

9,109

0.11%

4,119,039

15,675

0.38%

2012

8,243,221

71,397

0.87%

4,103,364

31,583

0.78%

2011

8,171,824

137,280

1.71%

4,071,781

49,767

1.24%

2010

8,034,544

196,323

2.50%

4,022.,014

114,959

2.94%

2009

7,838,221

-520,294

-6.22%

3,907,055

-260,385

-6.25%

2008

8,358,515

283,078

3.51%

4,167,440

136,869

3.40%

2007

8,075,437

43,157

0.54%

4,030,571

27,496

0.69%

2006

8,032,280

594,990

8.00%

4,003,075

289,283

7.79%

2005

7,437,290

438,195

6.26%

3,713,792

214,897

6.14%

2004

6,999,095

3,498,895

1.86%

5.76% 14.99%

41.90%

SAT Airline Passanger Market Shares

16.18%

15.21%

2.42%

1.69%

Southwest/Airtran....... 41.90% US Airways......................... 5.76% United/Continental.... 14.99%

stinson (SSF) aircraft landings and take offs Calendar Year

Total Aircraft

Increase/ Decrease

Percent Change

2013

91,377

17,947

-16.42%

2012

109,324

-18,463

-14.45%

2011

127,787

2,133

1.70%

2010

125,654

-28,653

-18.57%

2009

154,307

-10,842

-6.56%

2008

165,149

8,101

5.16%

2007

157,048

32,543

26.14%

2006

124,505

8,297

7.14%

2005

116,208

-7,087

-5.75%

2004

123,295

Miscellaneous................... 1.86% American.......................... 16.18% Delta.................................. 15.21%

AeroMexico....................... 1.69% InterJet................................ 2.42%

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sat total air carrier landed weight in pounds

sat aircraft OPERATIONS - landings & take-offs

Calendar Year

Total Weight (000)

Increase/ Decrease

Percent Change

Calendar Year

Total Operations

Increase/ Decrease

Percent Change

2013

5,784,737

-27,490

-0.47%

2013

176,666

-2,394

-1.34%

2012

5,811,513

104,221

1.83%

2012

179,060

947

0.53%

2011

5,707,292

75,089

1.33%

2011

178,113

698

0.39%

2010

5,632,203

74,746

1.34%

2010

177,415

-17,242

-8.86%

2009

5,557,457

-651,735

-10.50%

2009

194,657

-21,977

-10.14%

2008

6,209,192

86,595

1.41%

2008

216,634

-2,803

-1.28%

2007

6,122,597

176,365

2.97%

2007

219,437

503

0.23%

2006

5,946,232

296,004

5.24%

2006

218,934

4,163

1.94%

2005

5,650,228

233,673

4.31%

2005

214,771

-8,256

-3.70%

2004

5,416,555

2004

223,027

2.11%

sat total air freight and mail

5.41%

SAT Cargo 30.48% Airline Market Shares

0.58%

61.42%

Calendar Year

Total Weight (Pounds)

Increase/ Decrease

Percent Change0

2013

231,784,536

-26,554,512

-10.28%

2012

258,339,048

-6,316,301

-2.39%

2011

264,655,349

-8,296,394

-3.04%

2010

272,951,743

18,229,269

7.16%

2009

254,722,474

-28,075,004

-9.93%

2008

282,797,478

1,981,000

0.71%

2007

280,816,478

-3,305,904

-1.16%

2006

284,122,382

20,660,694

7.84%

2005

263,461,688

-651,819

-0.25%

2004

264,113,507

Federal Express Corp... 61.42%

Airline Belly.......................... 5.41%

Other....................................... 0.58%

Ameriflight............................ 2.11%

UPS........................................ 30.48%

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highlights 2013

Seattle

Minneapolis

St. Louis

Las Vegas Los Angeles

Beyond Air Service In 2013, SAT formalized a strategic International Aviation Collaboration Alliance with Toluca International Airport.

A similar alliance with El Aeropuerto Internacional del Norte de Monterrey, Mexico was signed on May 4, 2011.

Newark/Kenned

Philadelphia Baltimore Washington, D.C.

Denver

Passengers Held Steady

Late in the year, SAT welcomed Volaris Airlines as its newest international carrier. Volaris announced it would provide twice-weekly non-stop flights between Guadalajara and San Antonio. This route represented the 27th destination that the airline operates from its hub city of Guadalajara. San Antonio was Volaris’ first destination in the state of Texas.

Interjet also launched service to Guadalajara, providing twice-weekly non-stop flights, making it the airline’s fourth destination served from SAT.

New York

Midway/O’Hare

San Francisco

San Antonio International Airport’s total passengers remained unchanged at 8,252,330 in 2013. SAT ended the year with non-stop service to 35 destinations and in terms of seats continued to be ranked among the United States’ largest gateways to México. SAT offers non-stop service to major U.S. destinations by all of the major U.S. air carriers.

In 2013, international flights to Mexico City, Toluca, Monterrey, Guadalajara and Cancun (seasonally served) were serviced by five major carriers – Aeromexico, AirTran/ Southwest Airlines, VivaAerobus, Interjet and Volaris. In 2013, SAT’s international passenger count rose 11.8% over 2012. During peak travel periods, 50 weekly flights are available to these Mexican destinations from SAT.

Detroit

Chicago

Salt Lake City

Dulles

Nashville

San Diego

Phoenix

Charlotte

Atlanta Dallas

Love/DFW

El Paso San Antonio

Houston

Orlando

New Orleans

Hobby/Intercontinental

Tampa

Harlingen Monterrey

Cancun

Guadalajara Toluca Mexico City

Note: Map depicts airlines and destinations as of 12/31/2013

As the busiest general aviation airport in Latin America, Toluca’s alliance with SAT focuses on general aviation, with a commitment to interface with their community stakeholders and key sectors to further increase commercial and general aviation traffic. The Aeropuerto del Norte, another general aviation airport, is a host airport to many of Monterrey’s major corporate and private planes. These alliances provide a platform for increased San Antonio and South Central Texas two-way trade, investment, and tourism with Mexico.

AWARD WINNING SERVICE San Antonio International Airport won the first place ranking in the “Best Improvement By Region: North America” category of the 2013 Airport Service Quality (ASQ) Awards. Granted

by Airport Council International (ACI), the award is based upon customer feedback in 34 key service indicators and are an objective and accurate indicator of the top world-wide performing airports. The industry standard, the ASQ measures passenger satisfaction at 285 airports worldwide. San Antonio’s award reflects the airport’s extraordinary focus on customer experience and convenience in the last several years.

SAAS Provides Award Winning

Customer Service

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New York

highlights 2013

Newark/Kennedy

Philadelphia Baltimore Washington, D.C. Dulles

CLEAR Puts You at the Front of the Line

harlotte

Orlando

ampa

CLEAR®, the leading biometric identity service, was launched at SAT in 2013. An independent contractor, CLEAR® allows passengers to speed through the airport security queuing line in less than five minutes on average. Certified by the Department of Homeland Security as Qualified AntiTerrorism Technology, CLEAR® transforms the travel experience by allowing members to use their biometrics (fingerprint or iris) to speed through security at participating US airports.

Pre √™ For Expedited Screening In 2013, TSA launched Pre√™, an expedited screening program that allows low-risk travelers to experience more efficient security screening at participating U.S. airport checkpoints. Available in both terminals at San Antonio International, enrolled travelers are not required to take off their shoes, light outerwear or remove their laptop from its case. With Pre√™ , enrollees can also leave their 3-1-1 compliant liquids/gels bag in their carry-on bag. TSA Pre√™ operations are available at more than 100 airports nationwide. Passengers who are eligible for TSA Pre√™ include U.S. citizens enrolled in frequent flyer programs of participating airlines. Additionally, U.S. citizens who are members of a U.S. Customs and Border Protection Trusted Traveler program and Canadian citizens who are members of the NEXUS program qualify to participate in Pre√™. For more information on TSA’s Pre √™, visit http://www.tsa.gov/tsa-precheck.

Airport Ambassador Program Expands Services Airport Ambassadors greet and provide valuable information to passengers at San Antonio International. The program, now in its 13th year, expanded in 2013 to host a “new breed“ of volunteers.

The newly created Pups & Planes program consists of volunteer handlers and their dogs, roaming the terminals and visiting with passengers awaiting flights. The program aims to ease the anxiety that often accompanies air travel. One of a few such programs nationally and the first of its kind in Texas, SAT partnered with Therapy Dogs, Inc., and Delta Pet Partners of San Antonio on Pups & Planes. To date, there are 14 handlers and pups in the program.

The Airport Ambassador program continues to grow in both participants and services.

The group of approximate 200 volunteers assisted nearly 490,000 passengers in 2013 and provided approximately 34,000 service hours to the program. Additionally, Airport Ambassadors provide passengers golf cart shuttle service between the long-term parking garage and the terminals. Airport Ambassadors are a welcoming sight for travelers, and are an invaluable asset for the airport customers.

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Terminal A-mazing

Terminal A-mazing Modernization Project Construction on the San Antonio International Airport’s Terminal A Modernization Project was in full swing during 2013.

The $35 million Phase I portion of the project included a complete rehabilitation of the terminal interiors to give the 378,000 square-foot building a look and feel similar to Terminal B, which opened in late 2010. The work, to be completed in the spring of 2014, calls for new wall finishes and infrastructure upgrades that include reconfiguration of the restrooms, updates to passenger holding areas, new ticket counters in the airport lobby, and new flooring finishes and lighting, as well as refurbishment or replacement of five elevators and six escalators. To improve the TSA security screening process, the passenger queuing area is being enlarged. The design team is headed up by RS&H in collaboration with SpawGlass, the Construction Manager at Risk.

Phase II will expand, renovate and improve the existing U.S. Custom and Border Protection (or CBP) inspection facility in Terminal A. The existing 25,000 square-foot facility allows CBP officials to process passengers entering into the United States at the San Antonio International Airport. The facility was built in the early 1980’s and is in need of expansion to accommodate the growing numbers of passengers. Improvements will include expanding the facility by roughly 14,000 square feet at a projected cost of approximately $12 million. Design is expected to begin in January 2015 with a duration of 12 months. Construction will be accomplished in two phases with the first adding 11,000 square feet to the customs facility by the spring of 2018. Phase II of the CBP expansion, adding 3,000 square feet, is expected to be complete in 2020.

Terminal A-mazing

The Phase III portion of the Terminal A Modernization Project will include additional work to upgrade the exterior façade of Terminal A and make other improvements along the curb including canopies and improved lighting. Additional elements will include improvements to the vaulted ceiling in the Terminal A lobby, mechanical improvements, and additional cosmetic enhancements. Work on Phase III is projected to begin by the end of 2017.

Coinciding with Phase I of the Terminal Modification Project, a new and expanded foods concession program was introduced in 2013. It included the addition of new national brands and some San Antonio favorites. The newest food options in Terminal A were implemented by prime concessionaire HMS Host International, Inc. HMS Host joint-ventured with San Antonio chef and business owner Johnny Hernandez to oversee some of the new food establishments, including Johnny’s own concepts La Gloria, The Fruteria and Mission City Icehouse. Auntie Anne’s Pretzels and Cinnabon, both operated by San Antonio-based franchisor A Novel Idea, are among the new food options in Terminal A. Other Host outlets included in the new concession package were La Tapenade, a Mediterranean café, and national favorites Steak n Shake and Famous Famiglia Pizzeria.

HMS Host now manages and operates a total of 11 restaurants at the airport. Rounding out Host’s eateries and bars in Terminal A are Blimpie Subs & Salads, Iceman Gervin’s Sports Bar and Starbucks. In Terminal B, HMS Host operates Rosario’s Mexican Cantina, Starbucks Coffee and R Sala Bebida Botana Bar. Independent operators at SAT provide more food choices for the traveling public and they include Raising Cane’s Chicken Fingers, Dunkin Donuts, Natalie’s Candy Jar and Vino Volo in Terminal A. Located in the Terminal B food court, Alamo Alehouse & Gourmet Burger Bar, Bon Du Monde, Charley’s Grilled Subs and Green Beans Coffee round out the selections.

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HIGHLIGHTS 2013 PARKING REVENUE CONTROL SYSTEM OFFERS PATRONS NEW OPTIONS San Antonio International Airport (or SAT) transitioned into a new Parking Revenue Control System during 2013, automating and giving customers the ability to process their parking transactions quicker and find parking spaces easier at the airport. The system was implemented in phases and was completed in advance of the 2013 holiday travel season.

With the system, customers are given more options with reduced wait times to enter and exit the airport. Customers can now view parking availability onsite as well as real time on the airport‘s website.

The new system offers SAT parking customers: • Ticket Option: The patron may pull a paper parking ticket and pay the fee at the toll booth as in the past.

• Ticketless Option: The patron may use their credit card to enter the parking facility. Patrons can exit the parking facilities through any unattended toll lane by again using the same credit card. This ticketless method eliminates having to keep track of a parking ticket while away on travel and assists in reducing wait time at the exit toll booth. Transactions processed through this method only take a few seconds and do not require a signature. Another benefit of the ticketless option is that waste disposal of the paper parking tickets is eliminated.

Consolidated Rental Car Facility Slated to begin construction in 2015, the airport’s Consolidated Rental Car Facility (or CONRAC) made major progress in 2013 when City Council awarded a $105 million contract to Turner Construction for the construction manager at risk services. Turner joined design firm TranSystem in the planning, design and construction of the CONRAC. The CONRAC will improve SAT‘s customer experience by providing a convenient, centralized onestop location for receiving and returning car rentals. As part of the airport’s Master Plan, the facility will be located immediately across from the airport’s terminals and replace the 30-year-old hourly garage.

The new structure will incorporate a customer service center, approximately 2,600 ready/return car rental parking spaces, a Quick-Turn-Around area for vehicles, and create additional hourly public parking spaces. The CONRAC will be funded by a Customer Facility Charge (or CFC) that is paid by rental car customers only at the airport.

Customs Federal Inspections Services Facility on the Horizon Over the past several years, San Antonio International has seen a major increase in commercial traffic to and from Mexico, as well as a rise in private general aviation (or GA) activity from Mexico. To help support the GA growth, SAT is planning a new dedicated Customs Federal Inspections Services Facility that provides safe, easy access for privately-owned aircraft and customers. Pending City Council approval, the facility is projected for completion in 2016.

sat becomes global entry enrollment center Global Entry is a U.S. Customs & Border Protection (or CBP) Trusted Traveler Program that provides expedited clearance for pre-approved, low-risk travelers arriving in the United States on international flights.

Since 2012, international passengers arriving at SAT have enjoyed the convenience of Global Entry kiosks. Travelers enrolled in the Global Entry, who are returning to the United States at the San Antonio International Airport, can use the automated, self-service kiosks and typically, process in less than five minutes.

In 2013, SAT was designated as an official Global Entry Enrollment Center. As such, the interview process of applying for the Global Entry status can be completed in person at SAT’s CBP office in Terminal A’s lower level.

For more information or to apply for Global Entry, visit: www.globalentry.gov

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HIGHLIGHTS 2013 Runway & Taxiway Improvement Program Ongoing at the San Antonio International Airport (or SAT) are multi-year Capital Improvement Projects that include rehabilitation and new construction of airfield infrastructure for long-term utility and safety. During 2013, extension of Runway 22 parallel Taxiway N was begun and completed, along with terminal area taxiway rehabilitation projects and airfield electrical and lighting upgrades. A multi-year $5.2 million design of the Airfield Modernization Project, to include rehabilitation of Runway 12R, was initiated in 2013. These projects are among those at the airport that are funded through FAA grants.

IT Modernization The Aviation Department completed a new Airport IT Master Plan, as well as construction on new technology infrastructure facilities in 2013. The Aviation Department also upgraded the IT infrastructure in Terminal A and two external locations in order to meet current and future technology demands at the San Antonio International Airport.

Stinson Municipal Airport Stinson Traffic Control Tower The Texas Department of Transportation (or TxDOT), in partnership with the City of San Antonio, initiated design for construction of a new Stinson Traffic Control Tower. Up to $2 million in funding from TxDOT and additional airport funds will be used to implement the project that is scheduled for completion in early 2016, pending availability of funds and completion of an environmental assessment.

Stinson Airport Project Participation Agreement In 2012, the City of San Antonio entered into a Stinson Airport Project Participation Agreement with TxDOT for a federally-assisted Airport Development Grant to fund design services for pavement overlays and markings for Runway 14-32 and Taxiways A, B and C. Also included will be replacement of medium intensity taxiway and runway lights and acquisition of land for the Runway 32 safety approach. The design work continued during 2013.

RAMP Grant Project A grant for up to $50,000 under the TxDOT Routine Airport Maintenance Program (or RAMP) was authorized by City Council for asbestos remediation and demolition of interior offices at Stinson’s Hangar 18 and airfield lighting and PAPI repairs, as well as miscellaneous repairs to other facilities.

Safety and Emergency Management Airport Support Team Program San Antonio International implemented an Airport Support Team Program in 2013 to organize all non-first responder employees into teams to provide assistance during emergency events. The creation and implementation of the Airport Support Team Program required close coordination with several of the Aviation Department’s emergency management partners including San Antonio Police Department, San Antonio Fire Department, and the San Antonio Office of Emergency Management.

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HIGHLIGHTS 2013 San Antonio International Airport passed its 2013 Federal Aviation Administration (or FAA) annual certification inspection with “no discrepancies” noted or need for corrective actions. As commercial airports operate under the FAA regulation “Part 139,” successful certification reviews are required for continued commercial operations.

The annual, three-day comprehensive review inspects the airport operations area making sure that a safe facility is provided for the airlines, tenants, and passengers. The inspection focuses on several aspects to include airfield inspection logs, employee training, documentation, Aircraft Rescue and Fire Fighting response times and condition of overall facilities. Additionally, inspectors thoroughly review aircraft fueling and safety procedures, construction site safety, wildlife management, low visibility procedures, and the Airport Emergency Plan.

Airport’s Foreign Object Debris Prevention Program The San Antonio International Airport’s Foreign Object Debris (or FOD) Prevention Program celebrated its 5th year anniversary in 2013. The FOD Prevention Program was designed to address and resolve FOD issues and establish a culture of safety that promotes awareness. FOD at airports can cause damage that costs airlines and airport tenants millions of dollars every year. FOD types vary from a pebble to wildlife that can easily be ingested or projected by an aircraft‘s jet engine or propellers.

As the leader in FOD prevention, SAT is nationally recognized by the FAA and has inspired other airports to model the program. The program is an essential component of SAT’s Safety Management System (or SMS) that focuses on risk management through effective policy and promotion. The program’s success is due to the support and participation of Aviation Department, airline and stakeholder employees. The program is under the direction of the Aviation Department‘s Operations Division.

Environmental stewardship The Aviation Department’s Environmental Stewardship Division (or ESD) is responsible for achieving sustainability and regulatory compliance at both San Antonio International and Stinson Municipal Airports. ESD continued to lead the airport team in achieving sustainability and regulatory compliance.

SAT Noise Abatement Program In 2013, ESD obtained an extended contract with Exelis for the Noise and Operations Monitoring System. During 2013, 136 homes were acoustically treated under the Residential Acoustical Treatment Program. ESD also implemented the new FAA rule requiring interior noise testing for windows as part of SAT’s Noise Abatement Program.

Sustainability Program ESD provided oversight on asbestos abatement projects including Hangar 18 at Stinson, hazardous materials and soil testing, and waste water management and inspections. The division saved the Airport System over $480,000 in costs for testing and receiving soils. ESD personnel contributed to the City’s Air Quality Working Group, finding new ways to reduce ozone and carbon dioxide levels. It coordinated with other Aviation Department divisions to achieve the “Platinum Level” in the City’s Sustainability Plan.

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san antonio airport system 2013 fiscal year financial San Antonio Airport System Self Supporting The San Antonio Airport System’s general operating and maintenance budget is supported through self-generated revenues such as concessions, parking, tenant rentals and user fees. In addition to self-generated revenues, the San Antonio Airport System Capital Improvement Program (or CIP) receives funds through the Passenger Facility Charge (or PFC), the Customer Facility Charge (or CFC) , tax-exempt General Airport Revenue Bonds (or GARBs), other airport revenue bonds (including PFC-backed bonds) and federal and state grants. The City of San Antonio General Fund does not contribute funding to the Airport System.

Total self-generated revenues for fiscal year 2013 (October 1 through September 30) were $89,323,659, a 0.93% drop over fiscal year 2012. Total airport operating and maintenance expenses for fiscal year 2013 were $50,987,401, an 8.37% increase over fiscal year 2012. Net revenues came to $38,336,258, an 11.08% decrease when compared to fiscal year 2012. The Airport System uses net revenues to pay debt service and fund its CIP. A Measure of Financial Strength: Rating Agencies Affirm SAT Bond Ratings Fitch Ratings, Moody’s Investors Services, Inc. and Standard & Poor’s (or S&P) Ratings Services each affirmed their ratings on the City’s $220.8 million outstanding General Airport System Revenue Bonds (or GARBs) and $158.8 million PFC subordinate lien bonds.

Fitch affirmed it‘s ‘A+’ rating on the City’s outstanding GARBs and the ‘A’ rating on the outstanding PFC subordinate lien bonds. S&P affirmed its ‘A+’ long-term and underlying ratings on San Antonio’s Airport System GARB bonds and affirmed its ‘A-‘ long-term rating on the PFC and subordinate-lien airport parity bonds. Moody’s affirmed the ‘A1’ rating for outstanding GARBs and ‘A2’ rating of PFC and subordinate lien bonds. Key rating drivers included: 1. Diverse air carrier mix supported by a growing and diversifying local economy; low unemployment; and growing population.

2.

Strong origin and destination (or O&D) market with 92% of enplanements; resilient passenger levels through the economic downturn and recovery; and a projected annual growth rate of 0.5% that management anticipates from 2014-2016.

3. A Hybrid Airline Use and Lease Agreement that provides stability, financial visibility and overall flexibility to the Airport System.

4. Conservative debt structure.

5. Historically stable but improving financial performance.

6. Limited capital program with no GARB or PFC borrowing planned over the next few years.

CIP Project Budget The $380 million Airport System CIP budget, which was approved by the City Council for the fiscal years 2013 through 2018, permits a phased implementation of new and upgraded facilities and airfield infrastructure at the San Antonio International Airport (or SAT) and Stinson Municipal Airport (or SSF). MajorCIP projects are listed in the table below.

CIP PROJECT DESCRIPTION Airfield Improvements Consolidated Rental Car Facility

CIP PROJECT BUDGET FY 2013-FY 2018 $ 88,100,000 $ 127,700,000

Information Technology

$ 30,420,000

Residential Acoustical Treatment Program

$ 48,000,000

Stinson

$ 11,035,000

Terminals

$ 33,400,000

Other Projects

$ 41,300,000

TOTAL

$ 379,955,000

Under this six-year CIP budget, SAT is designated to spend $368.92 million and SSF is allotted $11.035 million. The total CIP budget for fiscal year 2013 was $68.782 million, with $65.878 million designated for SAT and $2.904 million allotted to SSF. State & Federal Airport Improvement Program Grants The Federal Aviation Administration (or FAA) Airport Improvement Program (or AIP) provides entitlement and discretionary grant dollars that are used for eligible airport planning and development, as well as noise compatibility program projects. All grants require Airport Fund matching dollars to implement CIP projects. AIP grants awarded to SAT in fiscal year 2013 totaled $17,777,923, including matching dollars.

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san antonio airport system 2013 fiscal year financial state & federal aip grants expenditures in fy2013

DESCRIPTION

TxDOT & FAA GRANTS RECEIVED IN FY 2013

AIRPORT MATCH

Residential Acoustical Treatment Program (RATP)

$ 5,938,089

$ 1,484,522

Extension of Runway 21/Taxiway N Project

$ 4,723,554

$ 1,574,518

Safety Management Systems (or SMS) Pilot Study

$

6,623

$

2,208

Aircraft Rescue & Fire Fighting Vehicle Replacement

$

594,902

$

198,301

Airport Geographic Information System

$

10,970

$

3,657

Airfield Electrical & Lighting Upgrades

$

335,375

$

111,792

Terminal Area Taxiways

$ 1,013,853

$

337,951

Runway 12R Rehabilitate

$

305,241

$

101,747

Stinson New Aircraft Control Tower

$

341,802

$

37,978

Stinson Runway 14/32 Upgrade

$

490,500

$

54,500

Stinson RAMP Project

$

50,000

$

50,000

TOTAL

$ 13,810,909

The City’s Aviation Department coordinates with TxDOT in the grant-funded developments at SSF. In fiscal year 2013, TxDOT awarded grants totaling $970,280.

The Stinson Airport Traffic Control Tower Project is part of a grant program in which TxDOT provides 90% of the total project cost and the city provides the remaining 10%. Construction is projected for completion in 2015, pending availability of funding and completion of an environmental assesment.

On August 18, 2011, City Council accepted a grant in the amount of $270,000 from TxDOT for the purpose of initiating the Stinson Air Traffic Control Tower Project starting with an environmental assessment and preliminary design. The Council action also authorized the expenditure of matching funds from the Stinson Revolving Fund in the amount of $30,000.

Design on the new Stinson tower began in late 2011 On August 8, 2013, City Council authorized an amendment to the TxDOT grant raising the total amount of the Stinson Air Traffic Control Tower Project to $467,638 from $300,000 and increased the Airport‘s share to $46,764 from $30,000.

TxDOT will oversee the development of the project from design through construction.

An October 18, 2012 City Council ordinance authorized reimbursement of up to $50,000 from TxDOT under the Routine Airport Maintenance Program (or RAMP) for asbestos remediation and demolition of interior offices in Stinson Hangar 18, as well as airfield and miscellaneous repairs to facilities.

The City‘s Aviation Department implemented these projects with the state agency reimbursing up to $50,000 to the Airport System after the work is completed.

SAT 2013 Annual Report_vertical_withContent.indd 13

During fiscal year 2013, $13,810,909 in FAA and Texas Department of Transportation (or TxDOT) grants (both funded through AIP grants) from the current and previous years were spent on eligible projects at SAT. Airport matching funds totaled $3,957,173.

These projects are listed in the table to the left.

$ 3,957,174

Stinson Airport Revolving Fund Other SSF funding sources include Airport System self-generated funds that are allocated to the Stinson Airport Revolving Fund. These funds provide the match for TxDOT grants. The Revolving Fund received $500,000 during fiscal year 2013 and stands at $2,803,392.23 as of September 30, 2013.

Other SAT Funding Sources Passenger Facility Charge (or PFC) On August 29, 2001, the City received authority to impose a $3.00 PFC. The FAA later approved a rate increase to the current $4.50 PFC effective October 1, 2007. PFC funds have been used for such projects as renovations to Terminal A, Runway 21 Extension Project, Residential Acoustical Treatment Program and other airfield projects. PFC funds are also used to cover FAA grant match requirements. During fiscal year 2013, PFC revenue collections totaled $15,974,119.

Customer Facility Charge (or CFC) On March 8, 2012, City Council authorized the creation of a CFC in the amount of $4.50 per contract day on rental car transactions at SAT. This fee is a financial tool to allow the Airport System to raise funds related to the planning, design and construction of a consolidated rental car facility (or CONRAC).

The consolidated rental car facility was recommended in the SAT Master Plan- Vision 2050, which was approved by City Council in March 2011. CFC collections began in April 2012 with a total of $4,524,984 earned in fiscal year 2012 and $9,140,377.50 earned in fiscal year 2013.

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san antonio airport system Comparative Fiscal Statement-Gross Revenues & Expenses Fiscal Years 2013-2012 OPERATING REVENUES

FY2012*

FY2013*

% CHANGE

Airline Revenues Scheduled Carrier Landing Fees

$

$

6,904,626

-25.49%

1,570,581

1,054,829

-32.84%

16,550,453

15,979,398

-3.45%

FIS Space Fees

1,562,989

1,926,746

23.27%

Ramp Fees

2,728,096

2,788,155

2.20%

Baggage Handling System Charges

2,438,722

1,547,663

-36.54%

297,011

194,997

-34.35%

1,118,592

1,221,634

-9.21%

Non-Scheduled Carrier Landing Fees Terminal Building Rentals

9,266,975

Passenger Loading Bridges City Gate Fees

$

35,533,419

$

31,618,047

-11.02%

$

18,603,922

$

18,698,313

0.51%

19,999,670

20,060,853

0.31%

7,533,494

7,632,686

1.32%

Stinson Airport

372,843

343,983

-7.74%

General Aviation Fuel

597,077

599,487

0.40%

Interest Income

211,455

348,876

64.99%

Other Revenues

901,456

1,132,886

25.67%

RON Fees

977,584

885,295

-9.47%

49,197,771

49,702,379

1.03%

5,432,543

8,003,233

47.32%

57,705,612

5.63%

89,323,659

-0.93%

Subtotal Airline Revenues Non-Airline Revenues Concession Contracts Parking Fees Property Leases

Subtotal Non-Airline Revenues Transfer Fron Other Funds

Subtotal Non-Airline Revenues Total Gross Revenues

$

54,630,314

$ 90,163,733

Gross revenues for FY 2013 totaled $89,323,659, a decrease of $840,074 or .93% when compared to the prior year. The decrease is attributable to several factors. Airline revenues decreased by $3.9 million or 11.02%. This is primarily a result of the change in the Transfer From Other Funds ($2.6 million) which is applied to reduce airline fees for the prior year debt service coverage refund and a Competitive Credit Allocation, as well as the settlement of the FY 2012 rates and charges. The annual settlement is based on actual expenditure, revenues and unit charges compared to the amounts budgeted and resulted in a reimbursement due to overcharges in FY 2012.

14 SAT 2013 Annual Report_vertical_withContent.indd 14

$ $

Additionally, FIS revenues increased by 23.27% or $363,757 due to an increase in international deplaned passengers. Baggage handling system (BHS) fees were lower in FY 2013 because the City turned over the BHS to the consortium in February 2012. FY 2012 had a partial year of the maintenance paid by the City and a partial year by the Consortium. In FY 2013, the City only charged the airlines for electricity and administrative costs allocated to the BHS. The Non-airline revenue excluding the Transfer From Other Funds increased by $505,251, or 1.03% while the Transfer From Other Funds, previously discussed, increased by $2.6 million, or 47.3%. The increase of 25.80% or $232,614 in the Other revenues category is due to new revenues from Common Use charges for non-signatory airlines. Concessions, property lease and parking revenues were on target for the end of FY 2013.

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san antonio airport system Comparative Fiscal Statement-Gross Revenues & Expenses OPERATING & MAINTENANCE EXPENSES

FY2012*

FY2013*

% CHANGE

Fire & Rescue

4,694,290

4,314,351

-8.09%

Parking

3,541,257

3,698,270

4.43%

Stinson Parking

658,596

723,107

9.80%

Administration

12,081,007

14,224,694

17.74%

Facilities Maintenance

8,617,127

8,322,856

-3.41%

Security

6,272,464

6,787,156

8.16%

Operations

1,280,662

1,328,252

3.72%

Environmental Stewardship

528,018

717,568

35.90%

Airport Safety/Wildlife Programs

454,582

472,368

3.91%

Airside & Landside Maintenance

2,970,794

3,651,151

22.90%

Custodial & Terminal Services

4,994,179

5,343,822

7.00%

955,770

1,406,806

47.19%

OPERATING & MAINTENANCE EXPENSES

$ 47,048,746

$ 50,987,401

8.37%

NET REVENUES

$ 43,114,987

$38,336,258

-11.08%

Fleet Maintenance

Total expenditures increased by $3,938,655 or 8.37% for FY 2013. The Administration category increased due to the purchase of capital machinery and equipment that was deferred from prior year and an inclusion of a charge of $1.7 million for Other Post Employment Benefits (or OPEB), which had not been charged in the past. In addition, marketing and advertising expenses increased for the airline incentive program. The rest of the increase in expenditures is attributable to changes in certain

scheduled line-items such as procurement, IT, insurance and other fees charged by City department that provide internal services.

Overall, gross revenues exceeded operating expenses and resulted in net revenues before debt service totaling $38,336,258. Net revenues are used to pay debt service and to fund Airport System Capital Improvement Projects. * Fiscal years are from October 1 through September 30

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fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

0

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

500,000 1mm 1.5mm 2mm 2.5mm 3mm 3.5mm 4mm 4.5mm

5MM

10mm 15mm

20mm 25mm 30mm 35mm

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

airline cost per Epax

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

operating revenue

$89,323,659 $90,163,733 $83,288,806 $64,045,889 $62,180,333 $65,187,888 $56,682,447 $52,785,593 $47,180,690 $44,763,847

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

operating revenue PER Epax

$21.76 $22.02 $20.53 $16.03 $15.80 $15.65 $14.14 $13.26 $12.97 $13.08

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

operating EXPENDITURES

$50,987,401 $47,048,746 $44,460,164 $39,873,764 $39,743,093 $41,585,794 $32,583,696 $29,471,313 $26,411,104 $24,164,078 $-

10MM

20MM

30MM

40MM

50MM

60MM

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

RETAIL CONCESSION REVENUE PER EPAX

$1.65 $1.60 $1.50 $1.46 $1.40 $1.44 $1.51 $1.37 $1.29 $1.34 $0.00 $0.20 $0.40

$0.00 $5.00 $10.00 $15.00 $20.00 $25.00

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

NON-AIRLINE REVENUE PERCENTAGE TOTAL

64.6% 60.6% 54.7% 64.9% 66.0% 68.3% 76.2% 76.9% 71.5% 67.1% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0%

$- 10mm 20mm 30mm 40mm 50mm 60mm 70mm 80mm 90mm 100mm

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

NON-AIRLINE REVENUE PER EPAX

$14.06 $13.34 $11.23 $10.40 $10.42 $10.69 $10.78 $10.20 $9.27 $8.77 $0.00 $2.00 $4.00 $6.00 $8.00 $10.00 $12.00 $14.00 $16.00

$- $1.00 $2.00 $3.00 $4.00 $5.00 $6.00 $7.00 $8.00 $9.00 $10.00

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

NON-AIRLINE REVENUE

$57,705,612 $54,630,313 $45,571,846 $41,566,672 $41,012,105 $44,539,050 $43,205,785 $40,609,263 $33,736,138 $30,023,262 $- 10mm 20mm 30mm 40mm 50mm 60mm 70mm

40mm

$7.70 $8.68 $9.30 $5.63 $5.38 $4.96 $3.36 $3.06 $3.70 $4.31

operating EXPENDITURES PER EPAX

$12.42 $11.49 $10.96 $9.98 $10.10 $9.98 $8.13 $7.40 $7.26 $7.06 $0.00 $2.00 $4.00 $6.00 $8.00 $10.00 $12.00 $14.00

airline cost

$31,618,047 $35,533,420 $37,716,960 $22,479,217 $21,168,228 $20,648,838 $13,476,662 $12,176,330 $13,444,552 $14,740,585 $-

fy2013 fy2012 fy2011 fy2010 fy2009 fy2008 fy2007 fy2006 fy2005 fy2004

enplaned pax

4,104,021 4,094,391 4,057,221 3,995,323 3,934,484 4,166,452 4,008,063 3,980,306 3,637,603 3,422,794

$0.60 $0.80 $1.00 $1.20 $1.40 $1.60 $1.80

parking revenue per epax

$4.89 $4.88 $4.76 $4.30 $4.20 $4.14 $4.18 $3.84 $3.60 $3.34

$0.00

$1.00

$2.00

$3.00

$4.00

$5.00

$6.00

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airport opportunities for small businesses aviation small business development As an advocate for small, minority and women-owned business participation in its contracting opportunities, the City of San Antonio Aviation Department is committed to supporting an environment that strives to level the contracting playing field by promoting the utilization of certified locally-owned small, minority and women-owned businesses and Disadvantaged Business Enterprises (or DBEs) in airport projects. The Aviation Department‘sSmall Business Division advocates and promotes meaningful participation by underutilized groups in the procurement process.

Small Business Economic Development Advocacy (or SBEDA) Program The Aviation Department performs SBEDA (a city program) outreach to ensure opportunities are available for locally-owned small, minority, and women-owned business enterprises to compete for airport contracts. During fiscal year 2013, City Council awarded five San Antonio Airport System contracts totaling $121,240,439.63 with SBEDA Program participation.

Of note, during fiscal year 2013, 13% of City contract dollars that went to certified SBEDA firms were for Airport projects.

Disadvantaged Business Enterprises (or DBE) Program Every year, the City of San Antonio receives Federal Aviation Administration (or FAA) grants for eligible SAT construction and professional services contracts. For awarded contracts, DBE contractor participation included the following results during fiscal year 2013:

Total FAA Grant Assisted Contracts

$30,229,541

Total DBE Contracts Awarded

$4,780,921

Prime DBE Contractors

$600,000

Non-Prime DBE Contractors

$4,180,921

SAT – DBE Goal

12.0%

Total Actual Participation of DBE Contractors

15.8%

Fiscal year 2013 DBE participation dollars exceeded the established DBE goal by 3.8%. This type of progress is the result of pro-active outreach efforts by Aviation‘s Small Business staff.

Airport Concessions Disadvantaged Business Enterprises (or ACDBE) Program The San Antonio Airport System works diligently to remove barriers through the participation of Airport Concessions Disadvantaged Business Enterprises (or ACDBEs) in opportunities for concessions at our airport, and creates an environment where certified ACDBEs can compete fairly. For fiscal year 2013, San Antonio International Airport’s overall goal for concessions, other than car rentals, was 25%. At the end of the fiscal year, overall attainment was more than 51% with non-car rental attainment at 45% for newly implemented contracts.

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Staff and Community Volunteers Aviation Employees Angela Acosta Kenneth Adame Manuel Adames Antonio Aguilar Christopher Aldrich Jordan Alec Edward Alford Dustin Allinger Carlos Alonso Desiree Alonzo Danny Alvarez Marisol Amador Miguel Amador Christopher Anderson Kathy Anderson Hector Aragon Juan Arango Arturo Arispe Juan Arreola Dean Babcock Michael Baggett Evelynn Bailey Jessica Balderas Gerina Barrera Pablo Barrera Kenneth Barrett Daniel Barrientes Ruben Barros Matthew Bassett James Baswell Heather Beavers Teresa Bermea Gerard Blanco Jon Blanks Collis Boone Lisa Brice James Brown Lisa Brown Michael Brozovic Michael Burkowski Mary Caballero Kimberly Cabe Marcus Cadena Miguel Cano Martha Cantu Luis Cardenas Gregorio Carrasco Gregory Carson Shawnna Caruso Joe Casiano Danny Castaneda jr Zoilo Castano Angelita Castillo Michael Castillo Mary Castro Nora Castro Robertfred Cervantes Santos Cevallos Stephanie Chapa

John Chase Diana Chavez Kao lin Chen Loyce Clark Cora Clay Frederick Clements Virginia Cobarrubias John Coggins Christopher Cole Kimberly Coleman Diane Cook Ramon Cordova Sofia Coronado Conn Creswell Cordelia Cruz Marielena Cruz James Cundiff Alma Cunningham Vickie Curtis Darryl Curvin Chieu Dang Glen Davis Mercedes Davis Maria De la cruz Robert De la garza Jody De la rosa Philip De la rosa Xavier De leon Gerardo De los santos Modesto De los santos Roxanne Del castillo Daniel Delgado Daniel Delgado Francisco Delgado Shana Dewey Mark Diamond Alba Diaz Ernest Diaz Steven Diaz Linda Dicks Debra Drew Monica Duck Lynia Elmore Ellen Erenbaum Rosa Esparza Hector Espinoza Dorothy Estrada Cornell Evans Mayra Farfan Patricia Fayadh Joel Fernandez Melisa Fiorelli Johnny Fisher Francisco Flores Reynaldo Flores Ricardo Flores Christina Foley Judy Fordyce Denise Foster Nicole Fowles Dawson Frank Eric Fubara Henry Galindo

John Gallo Alejandro Garcia Carlos Garcia Felipe Garcia Frank Garcia Joe Garcia Jose Garcia Maria Garcia Michael Garcia Irma Gardner Susan Garrison Eusebio Garza Gloria Garza Laila Garza Sandra Garza Louis Gatica George Gavia Karl Geyer Roland Gloria Robin Goddard Sara Goff Jose Gomez Martin Gomez Michael Gomez Sandra Gomez Joseph Gonzales Pete Gonzales Betty Garcia Gonzalez Edvin Gonzalez Jorge Gonzalez Juanita Gonzalez Amalia Gorena-bullis Richard Griffin Leonor Grimaldo-hargis Maryalice Guedea Yvette Guerra Matthew Hahn Bryant Hall Cynthia Hallmark Fostyr Harkins Sharron Harris Walter Haynie Agustin Hernandez Maria Hernandez Mario Hernandez Michael Hernandez Nestora Hernandez Roger Hernandez Antonio Herrera Edward Herrera Carmen Hill Barbara Hitchcock Richard Hocott Rebecca Horan Clarence Houston Janet Howard Robert Hughes Liqun Jin James Johnston Robert Jolly Robert Jones Roland Juarez Autumn Jungman

Eric Kaalund Craig Kehler Kathy Kerns Donald Kisselburgh Curtis Klaerner Dean Kloss John Kokesh Lisa Kuykendall Isabelo Laboy Brandon Laskowski Jose Ledesma Jose Ledesma Richard Ledezma Brian Legacy Joel Lesly Dwight Levy Dee Lim Alfred Lira Christopher Long Alfonso Lopez Andres Lopez Nicolas Lopez Raymond Lopez jr Marcus Machemehl Gregory Maggard Tamera Marberry Morris Martin Suzanne Martin Chalene Martinez Daniel Martinez Jesse Martinez Juan Martinez Linda Martinez Mark Martinez Robert Martinez Rosa Martinez Daniel Martinez de Escobar Maria Mata Flacia Mayes Dustin Mc cloud Mark Mccarthy Richard Mccumbers Rene Medrano Steve Meinecke Michael Mejia Jose Menchaca Jesse Mendez Gabriel Mercado Jordan Mergele Shawn Messer Steven Milburn Frank Miller Samuel Miranda Yvonne Mireles Maria Montana Johnny Morales Jose Morales Julio Morales Melissa Moreno Stan Motz Ofelio Muniz Juan Munoz Mark Nava

Timothy Okrongley Angel Olivares Carlos Olivares Catherine Olukotun Lydia Ortega Mucia Ortiz David Ozuna Frank Padilla Russell Padilla Robert Paris Raymond Parrish Patrick Patton Raymond Perales Arnulfo Perez Gina Perez Peter Persha Thomas Petsch Jackie Plata Jerry Ploch Michael Ploch Michael Pollog Nathaniel Polsgrove George Ponce Kenneth Powers Barbara Prossen Arthur Ramirez Claudia Ramirez Irene Ramirez Louisa Ramirez Luis Ramirez Raul Ramirez Ricardo Ramirez Veronica Ramirez Maricela Ramirez-Garcia David Ramos Jose Ramos Jose Ramos Rosalinda Ramos Raul Rangel Gabriella Rauschuber James Rea David Earnest Reed Richard Reeves Christopher Reininger Sylvia Rendon David Reyes Sandra Reyes Sofia Reyna Ricardo Rivera Michael Rivers Jason Roberds Shameka Roberts Ernestine Robinson Andres Rocha Ryan Rocha Abel Rodriguez Armando Rodriguez Cipriano Rodriguez Henry Rodriguez Irma Rodriguez Johanna Rodriguez Mark Rodriguez Michael Rodriguez

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y

n

e

Garcia

ber

d

nger

n

z z

z

Monica Rodriguez Rodrigo Rodriguez John Romero Cheryl Rowell Patricia Ruiz Susan Saint Cyr Rene Salas Roberto Salazar Diana Salcedo David Salinas Robert Salluce Eva Samaniego Tania Sanchez Albert Sandoval Elia Sandoval Mark Sandoval Felix Sanjuan Adolfo Sanmiguel Juan Saucedo Brian Schuetze Jarrard Secrest Candyce Selby Terry Shader Gregory Shadrock Margaret Shannon Eddie Shear Carol Simington John Sims Douglas Singleton Douglas Smith Linda Smith Raymond Smith Amar Soojhai Steven Southers Brandon Spears Debra Stephens Mark Suehs Edward Sustaita Russell Swosinski Guadalupe Talamantez Sergio Talamantez Roger Tamez David Torres Edward Torres Juan Torres Mary Torres Oscar Tovar Barbara Trevino Javier Trevino Michael Troutman Paul Tschirhart Eugene Ulbrich Joel Urdiales Robert Urrabazo Richard Van hellen Robert Vanburg Baldemar Vargas Hector Vasquez David Vela Catalina Velez-Watson Ernesto Veracruz Susan Villalobos Michael Villanueva

Nelson Villegas Arely Viveros Aldana Janis Vogt Latrecia Vrooman-Hamilton Brian Walsh Wynetta Warren Anthony M Weaver Russell Weinman Joyce Wiatrek Valarie Williams James Wingate Patricia Woitena George Wood William Wright Kathy Yehl Tonia Young Christopher Yzaguirre Charles Zahn MariaDeLourdesZamora-Chavez Andrew Zapata Alejandro Zavala Hector Zavala Michael Zehr

Airport Ambassador Volunteers Beverly Adkins Mickey Amacker Edna Amecucci Jim Basey Jo Basey Jim Beach Rudy Beltran Avis Bergh Jerry Bergh Bob Blair Jose Bonilla Douglas Boren Scharlotte Bradley Gene Brandon Laura Bray Sylvia Braye Rebekah Bustamonte Betsy Cameron Stuart Cameron Dee Canamar Diana Canavan Monica Carmona Terri Carrington David Castro Virginia Cocke Cristina De la Garza Jean Dekunder Joe Delpero Kay Delpero Emil Deucker Bart Diaz Carol Dickus Randy Drum

Gordon Dunkley Shelli Dutta Rose Marie Elsner Elaine Etheridge Les Felpel Vivian Felpel Roland Flowers John Forbes Keith Fox Marilyn Fox Gloria French Hank Garcia Mary Beth Gardner Jacque Garner Barbara Garrow Jackie George Bonnie Gioiello Joe Gonzales Larry Goodman Paulette Goodman Meri-Beth Graves BJ Greenwood Richard Groomes Jerry Guebard Annice Guenther Spencer Gutz Teddy Gutz Sean Habina Hank Hadigian Sally Hadigian Bryan Hall Dot Hampton Dottie Harrison Bill Harrison Janelle Harshaw Jan Harvey John Heberling Wilma Heberling Jim Helling Marlene Hess Arthur Hill Carol Hoke Bennie Hopper Sophye Hoppie Lillian Hoting Judy Huey Norma Jean Hurtado Carol Ingham Bill Jadallah Dan Jarvis Marilyn Jarvis Jackie Jermerson Carol Johnson Maggie Johnson Nancy Jones Henry Juarez Jean Karren Peggy Keesee Les Kempler Greg La Hue Kempler Lee Lynne Lee Lavelle Leinweber

Dora Lemon-Vergara Gert Lewis Jerry Lloyd Elaine Loehlein Barbara Loomis Becky Lull George Lull Susan Lundery Virginia Mabry Ken Margolis Priscilla Marrah Billie May Jim McDonough Ruth McFarland Richard Miller Mary Miller Jackie Mitchell Meg Monks Michael Moran Nancy Olansky Thelma Parker Paul Patterson Rose Perez Suzanne Powell Chris Puckett Jerry Rankin Geneva Ray Dave Rettinger Gloria Robinson Kay Rodgers Olive Roen Jack Rosenberger Cher Ross Al Russomano Bryan Sagor Louise Sagor Rey Sandoval Frank Scalise Miguelita Scanio Beth Schott Brockell Schott Marsha Scott Fae Simmons Gary Simons Debbie Sinks Christina Smith Dorothy Spencer Paul Sralla Temple Sralla Edna Steen James Strayer Rose Sullivan Brenda Tobey Bob Trott Margarethe Valois Claudia Vargas Delia Vega Darryl Veldhuizen Bob Walker Debbie Walsh Barbara Whisenant Larry Whisenant Pat Williams

Mary Wilke Gary Wilke Rodney Williams Anthony Woods George Workman Janie Wyrwich Olen Yarnell Jennifer Young Jim Youngson Molly Zembrowski

Volunteers Airport Policing Steven Brown Colin Campbell Lowell Cornelius James Davidson Paul Dee Cleveland Edens Victor Garcia Joe Gonzales Anthony Grauzer Edward Greer Dennis Gurtner Marilyn Gurtner Joyce Habina Jose Ibarra Helen Keesee Elaine Loehlein Leo Lorenzo George Lull Ronald Martel Paul McCombs Richard Meuse Steve Molnar Ralph Pipes Nancy Sanders James Shelton Gary Simons Sichan Siv Stephen Spear Eleanor Sprowl George Stevenson Donald Taubert William Thurston Irene Ugarte Thomas VanDerhoof Hubert Verschoyle Charlotte Warmowski William Weston

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CITY OF SAN ANTONIO AVIATION DEPARTMENT 9800 Airport Boulevard San Antonio, Texas 78216-9990 Phone: 210-207-3450 Fax: 210-207-3500 Website: www.sanantonio-airport.com

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