Welcome to salude

Page 1


Dear Guest, Here at Salude, a transitional care and physical recovery center, we believe that helping patients recover is as much of an art as it is a science. We are focused on the patient’s total well-being, and that’s why we offer various amenities, such as luxurious private suites, fresh and nutritious meals, superb clinical care and aesthetic surroundings — all of which are conducive to enhancing your comfort, as well as your recovery. Within this binder you will find everything you need to know, such as expectations for your stay, staff contact information, room amenities, details on upgrading to our Concierge Level Package and points of interests in the area. Please reach out to our staff if you have any questions, and we hope you enjoy your stay.


Table of Contents 7

About Your Stay


What to Expect When You Arrive

18 Concierge Level Package 18

Spa Services

Physician Services Social Services 8




Wellness University


Nutrition for Seniors


Cognitive Enhancement Classes

Laundry Services


20 Wellness Program


Chair Yoga

Housekeeping Services

Wii Wellness

Pain Management

Cyber CafĂŠ

Salude Navigators 11

What Should You Bring? What We Provide Dining Information



14 About Your Room

Key Numbers to Know Key Executive Team Members

Visitors Mail Delivery


23 Staff Information

25 Points of Interest Around Suwanee

Room Phone Information



Call Buttons



Bed Adjustment Operating Your Television 15

Channel Guide



Movie theaters Hotels


About Your Stay What to Expect When You Arrive The employees and management team of Salude want to make your stay comfortable and ensure you have a speedy recovery. When you arrive, you will be assisted to your room. A nurse or nursing assistant will visit you in your room within 30 minutes to aid with any immediate needs and provide a general orientation of your room and of the facility. The nursing admission assessment will be completed on your first day of admission. Your medications, based on orders received from the hospital, will be ordered from the pharmacy. If you arrive prior to 4:00 p.m., you will be evaluated by the therapy department that day. If you arrive after 4:00 p.m., your therapy evaluation will take place the next day. Other team members will also visit you within 24 hours of admission. A lunch and dinner tray will be delivered to your room during regular meal times. If you would like a snack before the meal arrives, please let our staff know. Thank you for choosing Salude for your recovery.

Physician Services At Salude, we have two primary care physician groups that will see you if your primary care physician does not make visits to our facility. One of our primary physician groups will be assigned to you and see you after you are admitted to Salude. Our CEO and medical director at Salude is a full-time physician “transitionist� with hospital experience. He helps assure that our care delivery and quality protocols are in place, and also helps our primary care physicians when they may not be in the building. Additionally, we have nurse practitioners in the facility seven days a week. Our nurse practitioners work directly with all of our physicians and are able to see our patients, diagnose their conditions, order testing, order medications and offer other appropriate treatment, all in line and similar to what our physicians are able to provide. We also have a physiatrist/ rehabilitation physician and an infectious diseases physician who serve in consultant roles and will be involved in your care if warranted by our primary care physicians. Finally, at the time of discharge (if your condition permits) you will have the option to have our nurse practitioner team perform home visits.


Social Services We will have Structured Interdisciplinary Bedside Rounds (SIBR) with you and your family representative at the beginning of your stay to discuss your plan of care with the interdisciplinary team. We aim to hold SIBR within 72 hours of admission and will discuss pertinent medical information, therapy goals and your current discharge plan. Additional meetings can be held to review progress as necessary. Please call our main number and ask for social services for assistance. Providing our patients with a safe discharge is important to us so we will discuss with you and your family the plan for your transition from the facility. You and your family will speak with a discharge planner about needed equipment, home or placement issues, upcoming appointments, medication needs and home health services. Please call our main number and ask for social services for discharge planning information.

Transportation We can arrange transportation for you should you need assistance going to a doctor’s appointment. We can schedule a wheelchair or stretcher transport. There is a cost associated with the service that is not covered under Medicare. Please call our main number and ask for your nurse for further details.

Therapy While at Salude, you will be able to coordinate your therapy time with the therapists to maximize your functional outcome. One of our therapists will consult with you to provide more information about the equipment used, what tasks will be done and how to achieve your goals. Patients that arrive after 4 p.m. on the first day will be evaluated the following day by physical therapy and occupational therapy staff. Speech therapy will provide a screening, and, when appropriate, will provide additional evaluation and treatment as necessary. Therapy hours are Monday through Friday 7 a.m. – 7 p.m. with varied hours on weekends and holidays. Physical and occupational therapy is provided seven days a week to allow you to return home as soon as possible. Speech therapy is provided five days a week and will provide evaluation and treatment as needed in the areas of swallowing impairments, voice and language (expressive an receptive communication) and cognitive therapy. Speech therapy works closely with the dietary department in setting up a list of patients who have specific needs for meals with caregivers trained to assist as needed providing appropriate verbal cues for safety with patients

that have swallowing difficulties. All treatments provided are designed following the initial evaluation to meet individualized needs. Once you have been evaluated, our talented therapy team will take your personal goals into consideration, and tailor your treatment program to progress you towards being as independent as possible. Home visits may be recommended by your therapists as you get closer to discharging to address safety issues in your home that will allow for your safe transition. A family member will need to provide the transportation. The therapist can set up a convenient time with your family, assist with your transfers into the car and then follow you in their car to your home. Once at your home, the therapist will assist with transfers out of the car and progress with the further home assessment. Home health services or outpatient services will be recommended depending on your level of progress and needs. Outpatient rehabilitation services are available at Salude and may be initiated immediately following discharge or following home health if you still need therapy. Please communicate with your therapist prior to discharge in order to complete appropriate paperwork and schedule therapy sessions so there will be no lapse in your care.

Equipment During your stay, you will be provided with all of your required equipment, such as wheelchairs, walkers, braces and more. If you require any equipment after discharge from the facility, our social worker can make the appropriate arrangements. Please note you may be responsible for these equipment charges and fees.

Laundry Services We provide laundry services at Salude for $25.00 per week. We work seven days a week from 8 a.m. – 4 p.m. If you want us to wash your personal items, we ask that you mark the clothes with your last name and we will have them washed and delivered to you within 24 hours. If your family decides to do your laundry, please bring a hamper and have your family pick up dirty clothes at least two to three times per week. If you have any questions, please call the front desk at extension 3222 to contact a laundry supervisor.

Housekeeping Services We provide housekeeping services every day from 8 a.m. – 7 p.m. We clean the rooms daily, but if you need extra cleaning or have any questions, comments or concerns, please call the front desk at extension 3222 to contact a housekeeping supervisor.


Pain Management When a patient leaves the hospital and comes to Salude, the physician at the hospital sends medication orders with the patient. Once the patient arrives at Salude with their medication orders, the orders are reviewed by a nurse, a physician and a pharmacist. This is a safety process that ensures the accuracy and appropriateness of each medication that a patient receives. Medication cannot be given to a patient until the orders have been through this safety process, so medications may not be available immediately upon the patient’s arrival to Salude. We strive to work through this process as quickly as possible, especially when the patient is in need of pain medication. Controlling the pain experienced by our patients is a high priority at Salude. It is important that patients understand how their pain medication is ordered and what they can do to help minimize their pain. Some patients’ pain medications may be ordered on a routine schedule. This makes it very easy for the pain to be well-controlled with a consistent level of pain medicine being given. This is best when a patient has frequent or constant pain. However, if this type of schedule does not provide enough pain relief, the patient needs to communicate this to the nurse or doctor so the medication can be adjusted. Also, additional treatment may need to be used, such as ice packs or ultrasound, to help the patient reach an acceptable level of comfort. Other patients may have their pain medication ordered “as needed” or “PRN,” which means it is given to the patient when the patient requests it or states they are in pain. This type of medication plan puts much more of the responsibility of controlling the pain in the hands of the patient. This type of plan is best when the patient has occasional pain. If the patient is experiencing frequent or constant pain and finds that this is not adequately controlling their pain, they need to inform the nurse or doctor so the medication can be adjusted. Regardless of how a patient’s pain medication is ordered, it is important for the patient to know that moderate to severe pain does not have to be tolerated. Allowing pain to stay at a moderate to severe level can actually slow down the recovery and rehabilitation process. Before the pain reaches that moderate or severe level, the patient should let the nurse know so pain medication can be given. If the patient’s pain level is severe, and then the patient receives pain medication, it is likely that they may not experience complete pain relief. It is much better to request pain medication when the pain is at a mild to moderate level.

Salude Navigators A staff member will be assigned to periodically check on you throughout the duration of your stay, ensuring that your concerns are addressed, and most of all, to make your experience a near perfect one. Please openly share your experience with your Salude navigator so that all of your needs can be addressed in a timely manner.

What Should You Bring? We want our patients to be as comfortable as possible while at Salude. Therefore, please feel free to bring the following items to the facility. We recommend leaving any valuables at home. It is best to label all items with your name. If you have any questions or concerns, please ask a member of our staff. • Clothing — machine washable, comfortable and can be easily worn and removed • Personal toiletries • Personal appliances, such as an electric razor, a hair straightener, etc. • Personal items, such as pictures, cards or memorabilia

What We Provide Within your room, you will find generic toiletries (hair dryer, toothpaste, mouthwash, razors, deodorant, soap, shampoo, etc.). You may, however, elect to bring personal products of your choice.

Dining Information Each day you will have the option of choosing our Chef’s Daily Special or one of our alternate menu items along with your choice from our assortment of drink options. Daily specials can be viewed on channel 56 or a written copy can be obtained from the nursing staff. Choose an entrée, side dish, beverage and dessert for lunch and dinner. For breakfast, you can choose the Chef’s Daily Special, the breakfast bistro, which is only an extra protein item, and/or the breakfast bread as well as two beverages. If you need assistance, please let your nurse know, or call extension 3227 or 3228. When finished filling out your choices, please pick which location you choose to dine: your room or our dining room on the second floor.


Dining Room Service


In-Room Delivery Hours 7:30 - 8:45 a.m.


12:30 p.m.

11:45 a.m. - 1:00 p.m.


6:00 p.m.

5:30 - 6:45 p.m.

Grab-N-Go Café Hours

Snack Menu

8:30 a.m. - 7:00 p.m. daily

Light snacks available in pantry 24 hours a day


Grab-N-Go Café Located on the second floor next to our dining room is our Grab-N-Go Café. Here you and your visitors can conveniently buy snacks and drinks. At this time we only accept credit cards or debit cards with a credit card logo, with the exception of American Express.

Visitors and the Salude Dining Experience The dining services staff at Salude would like your family and guests to be able to enjoy our delicious meals. The menu is located on channel 56 and is also available in the front lobby. For your convenience, please fill out a Guest Tray Ticket and pay in advance at the Grab-n-Go café only. At this time we only accept credit cards or debit cards with a credit card logo, with the exception of American Express. Should you prefer something else, the Grab-N-Go Café is available for light fare.

Deadlines for Ordering Guest Trays

Guest Meal Fees:

• Breakfast – 7:30 a.m.

• Breakfast – $5.00

• Lunch – 9:30 a.m.

• Lunch – $7.00

• Dinner – 3:30 p.m.

• Dinner – $9.00

Visitors To ensure the safety of our building, staff and patients, our front doors will be locked from 8 p.m. to 7 a.m. Visitors who would like to see a patient during this time frame are asked to call the facility so we are prepared for your arrival. The number is 770-904-3222.

Mail Delivery For mail delivery, please use the following address: Salude - The Art of Recovery <<Patient’s name>> <<Patient’s room number>> 601 Northolt Pkwy. Suwanee, GA 30024


About Your Room Room Phone Information • To call outside of the building, dial 9 before the number you are trying to reach • To call long distance, dial 9, then dial 1, then dial the number you are trying to reach • For speakerphone, press the button with the speaker icon towards the bottom • Press - or + on the long button for volume changes • Your room phone number can be found in the small screen at the top of your telephone



Call Buttons

To page a nurse, please use your white call button. This cord with an attached button is found clipped to your bed. When pressed, a nurse or CNA will be notified to assist you. The red button can be used to turn on your overhead light.

Bed Adjustment To adjust your bed, use the attached white remote that says “INVACARE.” Press the appropriate arrows related to what section of the bed you would like to adjust.

Operating Your Television All patient rooms are equipped with a flat screen TV and channels provided by DirecTV. Use the gray TV remote control to turn on your TV and perform any other TV functions. When you first turn on the TV with the red power button, you will see a screen that lists “Movies, TV and Weather.” Select which category you want with the arrows and enter button located in the center of the remote. At any time you can push the yellow “Menu” button on your remote to get back to this screen. • Power on/Turn off: red power button on the top left of remote

• C hange the channel: manually type in the channel number and wait for the TV to change or use the change arrow long button in the center • V iew channels: push the “CH LIST” button located near the long volume and channel buttons and use arrows on bottom of the remote to scroll • View channel information: hit “INFO” button • Preview channel: push “PRE-CH” button towards the top near the numbers • S alude specific channels: Please note that channel 56 is dedicated to your Salude daily dining menu and activities. Additionally, channel 58 has a Salude Virtual Tour.

Channel Guide 1 Guide

25 A&E

42 TBS


26 AMC

43 TNT


27 Animal Planet

44 Travel

5 WAGA-Fox

28 BBC

45 Lifetime Movie Network

6 WUVG-Spanish

29 BET

46 History Channel


30 Cartoon Net

47 TruTV


31 Comedy Central

48 MTV


32 E!

49 VH1

14 Bloomberg TV

33 Food Network

50 Discovery Channel


34 FX

51 Bravo

16 CNN


52 Velocity

17 Fox News

36 Lifetime

53 CMT


54 TLC

19 Weather Channel

37 National Geographic Channel

21 ESPN2

38 Nickelodeon

58 Salude Virtual Tour


39 Disney

70 & 71 Pictures and Music

23 ESPN News

40 Spike

24 Fox Sports

41 Syfy

56 Salude Menu/Activities

To look at a full day channel guide: Go to www.directv.com/guide. You will have to put in our zip code (30024) and the county (Gwinnett).


Movies We also offer the convenience of Cine-de-Salude — an on-demand television program showcasing the latest movie releases readily available at your finger tips. The cost for each movie is $14.95. To start your cinematic experience, we have outlined these seven easy steps: 1. Let the front desk know that you want to enable on-demand movie access for your room 2. Turn on your TV, or if already on, simply press the yellow “Menu” button 3. Select the “Movies” tab 4. Choose between our current categories and make your preferred film selection 5. Select the “Buy This Movie” option 6. Confirm purchase using the “Add (Price) + Tax Charge To Hotel Bill” option 7. Enjoy your theatrical experience


Concierge Level Package At Salude, you have the option to upgrade to our Concierge Level Package. For only $40.00 per day, you will receive the following services: • Large private suite • Grab-N-Go Cafe availability during business hours (8 a.m. to 8 p.m.) • Seasonal healthy menus with expanded entrée options • Upgraded bath products and lotions • One special bedside catered dinner for patient and guests (up to 4 people) during your stay • Complimentary laundry services during your stay • Complimentary family member accommodations in patient suite • Complimentary Salude robe and slippers to use during your stay • Complimentary access and usage of iPads If you are interested in subscribing for our exclusive Concierge Level Package, payment must be made in advance which is $560.00 for 14 days. In the event that you don’t stay in our facility for 14 days, we will issue a refund for the remaining days.

Spa Services Salude offers spa services to our patients to help you look and feel your best. Please contact our front desk if you would like to sign up for any of the services below. Services Manicure Clip and file fingernails Men’s haircut Women’s haircut Shampoo and set Color (includes style) Perm (includes haircut and style) Shampoo Beard trim 30-minute massage 60-minute massage

Cost per Item/Service $18.00 $10.00 $20.00 $26.00 $20.00 $60.00 $120.00 $11.00 $12.00 $60.00 $95.00


Wellness Program At Salude, we believe that recovery is based on multiple dimensions — social, occupational, emotional, physical, intellectual, environmental and spiritual — that’s why we offer the EnerG® program created by Aegis Therapies® to support the factors that impact patient health on a daily basis. The EnerG program offers fun, interactive wellness activities and active participation classes designed to keep our patients motivated and moving while increasing their ability to be independent longer. The wellness coordinator will provide you with a current calendar of programs and discuss with you your interests and goals. Here are some brief descriptions of programs:

Wellness University Patients experience multiple educational opportunities, including guest speakers, study groups and mini courses on subjects, such as nutrition for seniors, cognitive enhancement, heart healthy choices, exercise benefits, accessing programs available in your community and many more. We encourage patients to let us know what they want to learn.

Nutrition for Seniors A series of eighteen classes, each with weekly “homework,” that can get seniors on the path to healthy eating and a healthy lifestyle. Classes are also beneficial as a one time healthy eating learning experience.

Cognitive Enhancement Classes Mounting research shows that mental stimulation and play is critical to a person’s mental health. You can participate in a group setting or individually if you prefer. The classes can be treated as a series of ten weekly or bi-weekly, and are also beneficial as a one time learning experience.

Chair Yoga Gentle, seated yoga exercises designed for seniors. The classes include posture instruction, breathing techniques, upper body asanas and stretches, followed by a brief hydration and cool down, then lower body stretches and education about relaxation and mindfulness.

Wii Wellness Interactive video sports, such as bowling, tennis and darts in a fun social setting.

Cyber CafĂŠ Located in our Multipurpose Room on the second floor, our cyber cafĂŠ offers classes on Internet and social networking, word processing programs, games and other computer-related interests. The instructor can also help you to look up anything on the internet that may interest you. Our Multipurpose Room is full of interesting things besides our computers, such as games and art supplies.


Staff Information Key Numbers to Know • Front Desk Staff - 3222 • Business Office - 3203/3204 • Social Services - 3230/3231 • First Floor Nurses Station - 3207/3208 • Second Floor Nurses Station - 3209/3210 • Dietary Office - 3227/3228 • Therapy Office - 3220

Key Executive Team Members Dr. Alan Wang, MD, SFHM, FACP CEO and Medical Director Extension: 3221 Mobile: 404-964-7594 Email: Alan.Wang@Salude.com Dee Desai, MBA/MHA, LNHA Executive Director Extension: 3205 Mobile: 678-559-7125 Email: Devangi.Desai@Salude.com Madelyn Terry, RN, BSN Director of Nursing Extension: 3223 Mobile: 404-992-9866 Email: Madelyn.Terry@Salude.com *The executive team is available 24/7 to address your needs.


Points of Interest Around Suwanee Restaurants Fast food: • Zaxby’s – 3545 Lawrenceville, Suwanee Road, Suwanee, GA 30024 · 678.546.0050 • Moe’s – 3320 Lawrenceville, Suwanee Road, Suwanee, GA 30024 · 678.541.0350 • Chick-fil-A – 2835 Lawrenceville, Suwanee Road, Suwanee, GA · 770.932.5797 • Taco Bell – 50 Celebration Drive, Suwanee, GA · 770.932.0447 • McDonald’s – 3110 Lawrenceville, Suwanee Road, Suwanee, GA · 770.932.8348 • Starbucks – 1041 Peachtree Industrial Blvd., Suwanee, GA 30024 · 770.904.2558

International cuisine: • C heeky Mexican Taqueria – 1039 Peachtree Industrial Blvd., Suwanee, GA 30024 · 770.831.8887 • Cinco’s – 500 Peachtree Industrial Blvd., Ste. 100, Suwanee, GA 30024 · 678.541.0645 • Ippolito’s – 350 Town Center Ave., Ste. 103, Suwanee, GA 30024 · 678.985.4377 • P.F. Changs – 3333 Buford Drive, Buford, GA 30519 · 678.546.9005 • Greek Island Grill – 3320 Lawrenceville, Suwanee Road, Suwanee, GA 30024 · 678.926.3616

Fine dining: • Bonefish Grill – 3420 Buford Drive, Buford, GA 30519 · 678.546.8240 • Trattoria One 41 – 9810 Medlock Bridge Road, Ste. A, Johns Creek, GA 30097 · 770.497.0021 • Aqua Terra Bistro – 55 East Main St., Buford, GA, 770.271.3000

Casual: • Outback Steakhouse – 145 Celebration Drive, Suwanee, GA 30024 · 770.614.0092 • Applebee’s – 125 Celebration Drive, Suwanee, GA 30024 · 770.945.1352 • Cracker Barrel – 75 Celebration Drive, Suwanee, GA 30024 · 770.932.5692


Shopping • Mall of Georgia® – 3333 Buford Drive, Buford, GA 30519 · 770.271.9458 • Walmart – 3245 Lawrenceville, Suwanee Rd Suwanee, GA 30024 • Target – 2625 Peachtree Pkwy., Suwanee, GA 30024

Movie theaters • Mall of Georgia® – 3333 Buford Drive, Buford, GA 30519 · 770.271.9458 • Movie Tavern – 2855 Lawrenceville Suwanee Road, Suwanee, GA 30024

Hotels • Courtyard – 310 Celebration Drive, Suwanee, GA 30024 · 770.831.7473 • Holiday Inn Express – 7146 McGinnis Ferry Road, Suwanee, GA 30024 · 678-638.9800 • Fairfield Inn and Suites – 105 Celebration Drive, Suwanee, GA 30024 · 770.932.9292 • Springhill Suites – 3250 Buford Drive, Buford, GA 30519 · 678.714.2150 • Hampton Inn – 3240 Buford Drive, Buford, GA 30519 · 678.546.1300

We hope you enjoy your stay here at Salude. If you have any questions, please don’t hesitate to ask!

The facility does not discriminate on the basis of race, color, national origin, sex, age, or disability in its health programs and activities. SAL-13292-15 O177 ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-800-844-9426. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-844-9426. (Spanish) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-844-9426. 번으로 전화해 주십시오. (Korean) 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電1-800-844-9426. (Chinese)。 CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-844-9426. (Vietnamese) ध्यान द: यद आप हदी बोलते ह तो आपके िलए मुफ्त म भाषा सहायता सेवाएं उपलब्ध ह। 1-800-844-9426. पर कॉल कर। र (Hindi) ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-844-9426. (Russian) 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-844-9426. まで、お電話にてご連絡ください。(Japanese) 1-800-844-9426 ‫هجوت‬: ‫دینک یم وگتفگ یسراف نابز هب رگا‬، ‫دشاب یم مهارف امش یارب ناگیار تروصب ینابز تالیهست‬. ‫ اب‬. (Persian/Farsi). ‫دیریگب سامت‬ ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-844-9426. (German) ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-800-844-9426. (French) સુચના: જો તમે ગુજરાતી બોલતા હો, તો િન:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-800-844-9426. (Gujarati) ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-844-9426. (Haitian Creole/French Creole) ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋ ተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 1-800-844-9426. (Amharic) 1-800-844-9426 ‫ةظوحلم‬: ‫ةغللا ركذا ثدحتت تنك اذإ‬، ‫ناجملاب كل رفاوتت ةيوغللا ةدعاسملا تامدخ نإف‬. ‫ مقرب لصتا‬. (Arabic) ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-844-9426. (Portuguese)

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