Salesforce Support Services That Take Your Business to Next Level

Salesforce Support Services That Take Your Business to Next Level

Introduction It is not surprising that today customer service is on high priority for every business organization. Customer service in simple terms means serving the customer that satisfies his needs and leads to customer loyalty.

Salesforce Support Services provide best quality of customer service to meet your business needs providing you constant access and enabling your team to utilise Salesforce CRM to its best.

Categorization of Salesforce Support Services

System Stability Support

This services maintain operational efficiency for your team and users

System Administrator

This service provides you all the help desk support and other additional functionalities as may be required

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Consultancy Services

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Generic Advice

This includes configuration and customisation of Salesforce CRM and may also include data migration

In this service customer gets guidance and support from experts who are expert on Salesforce CRM for everyday issues

Benefits Provided by Salesforce Support services

Customers don't care how a company’s customer support department works internally; they just want hassle free and problem resolving interaction.

Salesforce support services consolidate sets of data into one source to give a unified view which also saves time being wasted in switching between data bases.

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02 Customers today look for personalized interactions.

Salesforce Support Services use customer data to provide customised experiences like providing personalized recommendations based on purchase history of customer and even provide them loyalty programs based on their previous purchase.

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Artificial Intelligence has rapidly grown into a powerful tool for empowering agents to perform at higher level of efficiency.

Salesforce Support Services by usage of chatbots resolve routine issues of collecting and qualifying information automatically and agents get more time to spend on quality interactions with the customer.

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An average customer uses 10 different channels like phone, emails, social media, messaging apps etc to communicate with companies. Salesforce Support Services help to integrate services of these channels to provide enhanced customer service.

Thank You

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