Improves Customer Experience by Salesforce Chatbot Integration

Introduction In the present day, most businesses are largely dependent on a traditional CRM which lacks automation capabilities and are not the best platform to delve into deep customer data insights.

However, due to the large volume of user queries, companies are not able to respond appropriately and end up losing potential customers. The best way to improve customer experience is to incorporate an AI-powered Chatbot with a Salesforce CRM. With Salesforce Chatbot Integration, companies can complement the human interaction and even make it more efficient through AI-enabled conversations.

01

Minimizing Customer Waiting Period

02

Resolving User Queries

03

Improved Customer Interactions

04

Relevant Leads for Agents

01 Minimizing Customer Waiting Period

AI-Chatbots incorporated through well-planned Salesforce Application Integration projects can help companies in reducing the customer waiting time. For example, customers can get answers to their queries related to product information or order status in real-time without having to wait for hours to get a reply from the support team.

02 Resolving User Queries

In most product-based companies, user queries come in huge numbers overwhelming human agents. Adding a Chatbot solution can lessen the burden of the support team, as Chatbot application can work 24*7 without downtime. Companies can swiftly resolve most of the straight forward queries while looping human agents in wherever required.

03 Improved Customer Interactions Natural Language Processing enabled AI-Chatbots if correctly programmed by Salesforce.com Integration Partners can understand emoticons, casual phrases, and show empathy to customers. This results in increased trust and faster resolution to queries. With this, big teams can understand human behavior more precisely and update the Chatbot based on responses of human-Chatbot interaction.

04 Relevant Leads for Agents

AI-Chatbots can interact with prospective customers and open up engaging conversations that can be used in later campaigns.

For instance, Chatbots can ask a customer for an email address after a conversation is coming to an end. That email address can be used by agents and marketing team members for sending personalized emails.

+1 609 632 0350 info@damcogroup.com www.damcogroup.com/salesforce