SAJ April Issue

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April 2011

Elise Quadrozzi Elected as First Female Chair of I-CAR Auto Angels Revs-up For 2011 Car Give-away Program ASA Opposes NCOIL Motor Vehicle Crash Parts and Repair Model Act I-Car Announces Upcoming Premiere Of Hail, Theft, Vandalism Damage Analysis Course

DEALER NEWS AutoInc. Names Top 10 Repair Shop Websites

MECHANICAL NEWS New-Car Sales Headed for Double Digit Percentage Gains in 2011 ` Auto Dealer to Congress: Multiple Fuel Economy Standards Hurt Economy, Job Growth

Hyundai Curb Crossover Concept Hyundai California Design Center and Hyundai Motor America presented the world debut of the Hyundai Curb concept vehicle during a press conference at the Detroit International Auto Show. Curb is a compact Urban Activity Vehicle (UAV) for the next generation of Hyundai buyers. Curb is also a test bed for future Hyundai Blue Link™ and vehicle connectivity technology. Curb is the twelfth signature concept vehicle (HCD-12) to be designed at the company’s California

Design Center in Irvine, Calif. The inspiration for Curb came from the need to evolve Hyundai’s “Fluidic Sculpture” design language for younger buyers. Hyundai designers wanted to create a vehicle loaded with technology that was at home in an urban environment with potholes and densely packed nightclubs on the streets. The vehicle Curb Please Turn to Page 4

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Curb From Front Cover needed to secure the advanced Blue Link and connectivity features against impact and shock. From these ideas, the ‘technology rugged’ design direction for Curb was formed. “We wanted the Curb to be urban tough without looking like a Brink’s truck,” said Jason Brown, Hyundai designer. “City driving was going to be its forte, not crossing the Rubicon trail, but we wanted it to have urban armor for daily driving on city streets. It needed to empower its passengers in this setting.”

The thin, sleek headlamps and taillamps dive into the vehicle, creating the illusion that they are connected into

“We wanted the Curb to be urban tough without looking like a Brink’s truck,” said Jason Brown, Hyundai designer. “City driving was going to be its forte, not crossing the Rubicon trail, but we wanted it to have urban armor for daily driving on city streets. It needed to empower its passengers in this setting.” developed the OneWay paint finish allowing the Curb name to illuminate through the paint. Empowered Connectivity Connectivity is the theme for the interior, which is why information flows seamlessly from outside to inside of the Curb. “The goal was to make sure passengers felt connected to each other and the

“The world has never seen lines like this on a car before. It is as if the architect Santiago Calatrava inspired it,” said Arash Badeanlou, Hyundai designer.

Exterior Design The Curb’s design starts with the glass that spills into the hood and wraps around the cowl, covering the A pillars. This look resembles the face shield of a sport bike motorcycle helmet. Beneath the glass are structural trusses with the glass panels applied like a shield. “The truss frame structure going up the pillars helps increase greater visibility in dense urban environments,” said John Krsteski, Curb design manager. The striking profile is dominated by a boomerang trajectory bodyside line. This dominant line brings the entire design together and reinforces the feeling of strength with its positive and negative shapes. “The world has never seen lines like this on a car before. It is as if the architect Santiago Calatrava inspired it,” said Arash Badeanlou, Hyundai designer.

Southern Automotive Journal

the engine compartment or interior. To complete the ‘technology rugged’ look, designers added 22inch five spoke wheels and Michelin tires with a custom saffron colored tread pattern to match the interior. These wheels have spokes set into the tires to make them have a more pronounced profile. To enter the Curb, one simply drags their finger across a touch pad to open the doors. The exhaust vents serve a dual purpose. They pop out to reveal a bike rack so the owner could park and ride a “Fixie” (fixed gear) bike to the rest of his destinations as an alternative transportation source. The roof also features pop-up roof rack towers, demonstrating the perfect blend of being rugged, yet high-tech. Curb has a lighted clam shell rear hatch, also opened via a touchpad for loading gear and a third rear access door for easy passenger ingress and egress. At startup, the Curb’s numerous LED lights illuminate sequentially, starting with the outside rows and the Curb’s badging illuminates through the paint. Shamze Custom Coatings April 2011

urban environment around them,” said Bradley Arnold, Curb interior designer. “We wanted to empower the passengers with information and make them feel that the exterior was connected to the interior.” A large acrylic screen with multiple zones allows information to be passed between passengers all via a touchscreen that appears endless. It flows like a river from the gauge cluster to the center stack controls, across the instrument panel and all the way into back seat. The steering wheel itself is an opaque surface with a monitor showing through. There are also monitors in the back of the headrests. A Heads Up Display (HUD) provided by Continental with navigation keeps the drivers eyes on the road, while passengers search for their favorite channel on Pandora. Drivers are able to navigate their music via a 3-D carousel of album cover art as well as view the related cover art for a currently playing track. Cameras also

replace the side mirrors and are To bring the outside look inside, the Curb designers connected to their electronics at linked to the HUD. The screen had the rocker panels flow into the interior of the all times. Inside the Curb, a driver can also display vehicle diagnos- vehicle to create a seamless design. could be listening to their favorite tics, download apps and act as station on Pandora, cruising the a video phone all with a single city and get a phone call from touch sensor control strip provided by a friend. Using Blue Link, the caller’s Methode. location shows up as a Point-of-Interest To bring the outside look inside, (POI). The friend tells the driver that he the Curb designers had the rocker panjust discovered a great band playing at els flow into the interior of the vehicle a local club and invites him to come. His to create a seamless design. The Curb location then becomes the destination links its interior and exterior designs for the turn-by-turn directions. together by having the rocker panThe Blue Link Location Sharing els viewable from the exterior flow feature will send Curb’s location to into the interior. The three-holed open select members of social networktruss structured A-pillars enhance the ing sites. The process starts by adding driver’s cornering visibility, structurally friend’s email addresses to the Blue Link support the roof and are made from a Location Sharing website. The driver single milled piece. This metal struccan then let his or her friends know ture connects everything together. they are in route by sending a Location Saffron accents inside match the Sharing message from inside Curb. If a ones on the tires. The saffron accents friend has accepted the owner’s invitaappear as a gradient pattern on the tion to Location Sharing then that locaseats, which are made of super-stretch, tion will show up as a point of interest fast-drying board short material. The on the navigation screen. rear seat also has forward and aft The Curb is powered by a turmovement. bocharged 1.6-liter Gasoline Direct When it comes to storage capacInjection (GDI) four-cylinder engine ity, Curb has rear head rests mounted mated to Direct Shift Gearbox (DSG). to its robust frame, rather than to the This powertrain develops 175 horseseats. These head rests swivel up into power and 169 lb. ft. of torque. By addthe roof, allowing the rear seats to fold ing Idle Stop and Go (ISG) technology, flat. the Curb would deliver 30+ miles per gallon in the city and 40+ miles Hyundai Blue Link Technology “The goal was to make sure passengers felt connected per gallon on the highway.n Generation Y wants to be to each other and the urban environment around them,” said Bradley Arnold, Curb interior designer.

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Auto Angels Revs-up For 2011 Car Give-away Program The first meeting for the 2011 Auto Angels was held February 22nd, in Lakeland, Florida where local collision industry professionals came together to discuss plans for a repeat of last year’s highly publicized and successful benevolent car giveaway program. Last year Auto Angels presented five (5) nicely reconditioned automobiles to five very grateful recipients. “The experience was incredible for all involved and this year the goal is a lofty one whereas the intent is to bestow fifteen (15) reconditioned vehicles to local community members. So far we have two vehicles and several more have been promised, but we need more.” states David Stewart; this year’s Auto Angels project Chairperson. This year’s program will be held under the Polk County Chapter of the

Florida Autobody Collision Alliance (FACA) which is a not for profit organization. Barrett Smith of Auto Damage Experts, Auto Angel’s interim spokesperson states; “This may provide the donors the opportunity to use their generosity as tax deductible contributions as well as to shield participants from potential liabilities. This will also enable the community, other local repairers, sponsors and supporters to become more familiar with FACA and help in promoting the association, the Auto Angels program and the participant’s businesses through their involvement.” In attendance were: Cherri Surrency of Regal Automotive Collision Center Doc Jenkins of Jenkins Lincoln

Mercury Collision Center David Stewart of Stewart’s Auto Sean Douglas of Douglas Collision Ray Gunder of Gunder’s Auto Center Michael Meisner of Meisner Paint & Body Wayne Schumacher of Haines City Paint & Body Barrett Smith, Auto Damage Experts, Inc. Auto Angels is currently seeking participants, sponsors and donors to make this year’s car give-away as successful as last year’s. For more information on how you may contribute your time, experience and resources to the Auto Angels Program please contact: David Stewart @ 863-965-2030 or e-mail at David@

New Study Shows Steep Decline in Fatal Intersection Crashes Involving Red Light Running Fatal intersection crashes are down, with a large percent of the reduction coming from a decrease in accidents involving red light running. According to a new report from the National Safety Council, fatal crashes at intersections with traffic lights decreased by 17% from 2005 to 2009. In the same five-year period, fatal intersection crashes involving red light running decreased by 27%.

The National Coalition for Safer Roads (NCSR) was formed to ensure that trend continues. NCSR brings together industry leaders, community leaders and safety advocates to advance the use of life-saving red light safety cameras in our communities. Members of the coalition all share the belief that red light safety cameras play a powerful role in changing driver behavior. “One of the most compelling find-

ings of the report was that there was a substantially higher decrease in fatal intersection crashes involving red light running compared to those without red light running,” said NCSR Executive Director David Kelly. “We know that the increased use of red light safety cameras is making drivers more aware of their behavior.” Intersection Crashes Turn to Page 30

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April 2011

ASA Opposes Efforts to Eliminate FIO's Federal Regulation Study The Dodd-Frank Wall Street Reform and Consumer Protection Act, H.R. 4173, was signed into law in July 2010. One important insurance provision, included in the new law, was a requirement for an insurance modernization report to the U.S. Congress supported by the Automotive Service Association (ASA). The director of the Office of National Insurance is to conduct a study and submit a report to Congress on how to modernize and improve the system of insurance regulation in the United States not later than 18 months after the date of enactment. Included in the Dodd-Frank Wall Street Reform and Consumer Protection Act was a requirement for the creation of the Federal Insurance Office (FIO). The

purpose of the FIO is to review international insurance agreements and monitor the industry from a federal level. The bill enlarges the scope of the Federal Insurance Office's authority regarding all insurance types except health. The bill mandates that the FIO report back to Congress on the modernization and improvement of insurance regulation in the United States. The report to Congress will address the following considerations: • Systemic risk regulation with respect to insurance • Capital standards and the relationship between capital allocation and liabilities, including standards relating to liquidity and duration risk • Consumer protection for insur-

ance products and practices, including gaps in state regulation • The degree of national uniformity of state insurance regulation • The regulation of insurance companies and affiliates on a consolidated basis • International coordination of insurance regulation The study and report will also examine additional factors: • The costs and benefits of potential federal regulation of insurance across various lines of insurance (except health insurance) • The feasibility of regulating only

The Automotive Service Association (ASA) has joined a coalition of other automotive associations in opposition to the National Conference of Insurance Legislators' (NCOIL) Model Act for Motor Vehicle Crash Parts and Repair. NCOIL's Property and Casualty Committee will vote on whether to approve the Model Act at its spring meeting March 4-6 in Washington, D.C. A letter sent by the coalition to NCOIL

clarifies that although the Model Act has been brought before the committee before, it has more opposition than ever, far beyond the letter's signatories alone. The letter clarifies that the signatories oppose the amendment introduced by Rep. Brian Kennedy, D-R.I., because of its similarity to the amendment offered by Rep. George Keiser, R-N.D., that had been voted on and

defeated in the NCOIL annual meeting in Austin, Texas, last fall: "This amendment falsely presumes that a certified part will restore a vehicle to its pre-loss condition and falsely equates that part to an original equipment manufacturer (OEM) part, since the pre-loss vehicle in almost all instances would have OEM parts." To view the letter in its entirety, visit ASA's legislative website at www.

Regulation Study Turn to Page 27

ASA Opposes NCOIL Motor Vehicle Crash Parts and Repair Model Act

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NADA Economist: New-Car Sales Headed for Double Digit Percentage Gains in 2011 Paul Taylor, chief economist of the National Automobile Dealers Association (NADA), said recently that new-vehicle sales will reach 12.9 million units in 2011 as consumers benefit from higher tradein equity and improving credit. Last year, 11.55 million light vehicles were sold. A market of 12.9 million new vehicle sales this year would be a nearly 12 percent increase over 2010. But Taylor warns that declining real estate values in many states have caused some consumers to pull back on large purchases like cars, and that trend will continue to play a role in new-car sales in 2011. “The problem in the real estate market is too many houses,” Taylor said at the NADA Convention and Expo in San Francisco. “The car market has too few used vehicles.” The shortage in used vehicles is working in some consumers’ favor, however, Taylor says, because it has improved trade-in equity on their one- to fiveyear-old vehicles. That trend is paying dividends for dealers, too, because used-vehicle inventories are now more valuable. “The shortage of used cars is one more pillar of strength for the newcar market,” Taylor says. “The debut of nearly 50 cars and trucks at the Detroit

Auto show is another. So we have many strong indicators that the auto industry is making a comeback and will lead to increased sales in 2011.” Here’s a list of NADA’s top five factors that will accelerate new-vehicle sales this year: 1. MORE NEW-CAR AND TRUCK CHOICES Auto manufacturers are producing a wide variety of new cars and trucks that are headed to dealer showrooms. There will be many new hybrid and electric vehicles as well as sedans, crossovers and SUVs with more fuel-efficient combustion engines, including several new models from China. “A revitalized auto industry benefits everyone—every consumer, every dealer and every manufacturer,” Taylor added. 2. AVAILABLE CREDIT AT HISTORICALLY LOW INTEREST RATES “Credit availability at a time of very low interest rates will drive new-vehicle sales this year,” Taylor says. The Federal Reserve Board at its last meeting indicated that the performance of the economy is “likely to warrant exceptionally low levels for the federal funds rate for an extended period,” which means automaker finance companies and other lenders will be in a posi-

tion to offer very attractive financing rates on new-car loans, Taylor says. “Recovering world market conditions and the Federal Reserve’s current policy will accelerate the recovery of new-car and -truck sales in 2011,” Taylor says. “Concern about federal budget deficits and long-term inflation may contribute to higher 30-year fixed rate mortgage rates, but loan rates for car loans four to six years long are likely to see only modest increases over the next year as the economy grows.” “Federal regulators need to make sure that loans continue to be approved for car shoppers with reasonable credit,” Taylor says. 3. TAX CERTAINTY LEADS TO ECONOMIC GROWTH The extension of tax policy (often called the “Bush tax cuts”) by Congress in December 2010, combined with the budget extension to fund the government, will provide at least a two-year horizon for business investment and consumer planning that should bolster economic growth, Taylor says. 4. STOCK MARKET RISE BOOSTS LUXURY CAR SALES The Dow Jones Industrial Average and S&P 500 index closed in midNew-Car Sales Please Turn to Page 25

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AutoInc. Names Top 10 Repair Shop Websites AutoInc., the official publication of the Automotive Service Association (ASA), recently selected its annual “Top 10 Automotive Repair Websites” honorees, which was published in the magazine’s January 2011 issue. Since its inception 13 years ago, AutoInc.’s annual Top 10 feature has been a guide to help shop owners understand the capabilities of the Internet in the automotive repair industry. AutoInc.’s Top 10 of 2011 includes (in alphabetical order): Auburn Foreign & Domestic Complete Auto Service, Auburn, Wash., Auto Pro To Call, Chapel Hill, N.C., Evergreen Autoworks, Mill Creek, Wash., Integrity Automotive Maintenance and Repair, Issaquah, Wash., www.

Menke’s Automotive Repair, Newburgh, Ind., www.menkesauto. com Milstead Automotive, Spring, Texas, Pfefferle Tire and Automotive Service, Fairfield & Hamilton, Ohio, Precision Automotive Services, Spring, Texas, West Escondido Automotive, Escondido, Calif., Sparks Computerized Car Care, Omaha, Neb., Each year, AutoInc. judges review scores of website submissions and narrow the field to what they consider to be the best. The goal is to help other shops employ the Internet as a powerful tool and show them how fellow shop owners use the Web to improve productivity, enhance marketing programs and, ultimately, increase their

businesses’ bottom lines. Judges use set guidelines and a scoring sheet to evaluate specific features of each site uniformly. Sites are evaluated using the following criteria: First impression Objective/purpose Visual design Innovation Appearance Credibility Navigation Interactivity Technical Encourages action Consumer friendliness The entire feature, with more indepth information about each shop’s site, is available in the January 2011 issue of AutoInc. magazine, currently available online at The AutoInc. website also includes winners from previous years.n

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April 2011

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Auto Dealer to Congress: Multiple Fuel Economy Standards Hurt Economy, Job Growth A redundant set of three fueleconomy standards could hurt auto sales by increasing costs and restricting vehicle availability—directly affecting the nation’s fragile economic recovery and hurting job creation, Alabama new-car dealer Forrest McConnell told a House Energy and Commerce Subcommittee. McConnell urged Congress to return to a single standard that takes into account national factors, such as jobs, safety and consumer demand as it will more effectively increase fuel savings, enhance economic growth and protect the environment. “Auto dealers support fuel-economy increases, but federal regulators must realize the health of the U.S. economy and job growth hinges on the success of auto manufacturing and auto retailing,” said McConnell, who testified

on behalf of the National Automobile Dealers Association (NADA). “Allowing the auto industry to offer new vehicles that are affordable and in demand—and most important, more fuel-efficient—will increase fuel savings, cut greenhouse gas emissions and create jobs,” he added. Currently, automakers must comply with three different programs administered by the National Highway Traffic Safety Administration (NHTSA), the Environmental Protection Agency and the California Air Resources Board. Even though the Obama administration sought to “harmonize” the standards between the agencies through 2017 under the “National Program,” McConnell noted that all three programs have different compliance schemes. “Duplicative and sometimes conflicting rules could increase the cost of

a new car or truck and may limit the availability of certain models. How is that good for the consumer? If car buyers delay new-vehicle purchases and choose to hold onto their older car longer, how is that good for the environment? How is that good for job creation?” McConnell asked. “Only through a single, national standard established by NHTSA— which Congress originally chose to set fuel economy—will there be carefully planned and beneficial reductions in greenhouse gas emissions and cut this nation’s dependence on foreign oil without hindering the economic recovery or contributing to job losses. “Congress should exercise its authority to put common sense and thoughtful policy back into the driver’s seat of the fuel-economy debate,” McConnell added.n

Womenetics recently announced a partnership with Porsche Cars North America to present the 2nd Annual POW! Awards. This signature event honors innovative female leaders who forge new paths and create leadership models for the women who follow. “Porsche believes the driving force behind a successful company is passion,” said Elisabeth Marchant, CEO of Womenetics. “That’s exactly what each of these fifteen POW! Award winners represent. We’re thrilled that Porsche values

passionate, driven and powerful women, not just in their automobiles, but in the boardroom, too. We’re proud to partner with them to honor these women.” The 2011 POW! Awards presented by Womenetics and Porsche Cars North America takes place 11 a.m. to 1:30 p.m., April 26, 2011 at Loews Hotel in Atlanta. This is Porsche’s second year as a sponsor of this premier event and its first as presenting sponsor. Porsche’s presenting sponsorship also includes the POW! Up Close & Personal series of three panel

discussion events this summer with the winners. “We look forward to continuing our valued Womenetics partnership this year,” said Detlev von Platen, president and CEO, Porsche Cars North America. “We applaud and congratulate the POW! winners whose contributions are indispensable to the Atlanta community and their respective industries. This esteemed group of women trigger change from within, challenge the status quo and transform vision into action.”n

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April 2011


The All-New Volvo S60 - Sculpted To Move You The allnew Volvo S60 has been sculpted to move you - both physically and emotionally. It has an extrovert attitude never before seen in Volvo showrooms. It is also without a doubt the most dynamic car model Volvo has ever presented - and its Pedestrian Detection with full auto brake is a groundbreaking safety feature. City Safety is standard in Volvo S60. The all-new S60 is sportier and more dynamic than any previous Volvo. But it is still an unmistakeable representative of Scandinavian design at its best. Virtually all the lines were penned to carve out the “coupe with four doors” profile. The Cpillar stretches sensually all the way to the tail lamps - and the slim coupe-like roof line is accompanied by a new contour on the shoulders on either side of the lower body, creating a gentle yet powerful double wave from the headlamps at the front to the tail lamps at the rear. Volvo’s designers obtained their inspiration from the racing track as they pursued the uncompromising sportiness inside the all-new S60. The graphic character of the racing track is clearly apparent in the instrument panel and in the doors. Every detail looks like it’s in motion. The instruments and centre stack are angled towards the driver to create a sensation of focus and control. The new dynamic three-spoke steering wheel and new sports seats with extra side supports are standard. The interior is lavish in terms of its driver-oriented details, but it is still a fiveseater car offering comfortable space for all its occupants.

the European market the newly developed dynamic chassis is standard, while most markets in North America and Asia will have the comfort chassis as standard with the sport variant available as an option. T h e difference between the two chassis alternatives is to be found in the dampers and the front and rear sub frames. Here the comfort variant has a somewhat softer setting to give a smoother ride on poorer road surfaces. During the development process, the chassis team carved out a holistic solution featuring changes and refinements for virtually every single detail that influences a car’s driving properties. This includes improved steering, stiffer springs and bushes as well as more damping than in any previous Volvo.

The S60 has an all-new infotainment system where information from the audio unit, navigation system, mobile phone and other functions is presented on a five-inch or seven-inch colour screen in the upper part of the centre console. S60 Please Turn to Page 18 The screen is installed high to make it easy for the driver to keep his or her eyes on the road. The driver has access to all infotainment functions via con678.802.5000 trols in the steerToll Free ing wheel. 800.522.2345 The allnew S60 is withFax out a doubt the 678.802.5018 most dynamic car model Volvo has ever presented. The sedan can be specified 11875 Alpharetta Highway • Roswell, GA 30076 with a choice of two chassis. On

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April 2011

Southern Automotive Journal


Elise Quadrozzi Elected as First Female Chair of I-CAR Elise Quadrozzi, knowledge management account executive at Crawford & Company (NYSE: CRDA; CRDB), recently was elected as chairperson of I-CAR, the Inter-Industry Conference on Auto Collision Repair, becoming the first woman to chair the organization in its 30-plus-year history. “I am honored to be chosen to lead the organization at this important time in its history, as we work to offer relevant training, encourage professional advancement and add even more value to industry-recognized designations,” Quadrozzi said. Quadrozzi’s career in the insurance industry spans more than 20 years. She has held several senior executive and management positions and has extensive experience in claims and operations management. She joined Crawford in 2009 and in her current role is respon-

sible for the development and marketing of new e-learning applications to the property and casualty insurance industry. Before coming to Crawford, the world’s largest independent provider of claims management solutions, Quadrozzi served as senior vice president of claims and operations and vice president of claims for AssuranceAmerica. She began her career as a claims adjuster with John Hancock Property and Casualty and later joined Superior Insurance Company, where she held several supervisory and management positions. Quadrozzi also served as director of accident management for Akzo Nobel Coatings. Quadrozzi holds bachelor’s and master’s degrees in business administration from Shorter College in Atlanta. She has earned a variety of certifications, including Chartered Property Casualty

Underwriter (CPCU), Associate in Research and Planning (ARP), Associate in Management (AIM), Associate in Underwriting (AU), and Property Technical Certification (PTC). She is an active CPCU mentor and has been involved in I-CAR since 2008. I-CAR (, founded in 1979, is an international not-for-profit training organization dedicated to improving the quality, safety and efficiency of auto collision repair for the ultimate benefit of consumers. The board of directors sets the overall strategic direction for the organization and assists in obtaining resources in support of the I-CAR mission. The board is comprised of representatives from the following industry segments: collision repair; insurance; equipment, tools and supplies; education, training and research; vehicle manufacturers; and related industry services.n

ASA Opposes Cuts to Tech Prep Programs

The Automotive Service Association (ASA) has written a letter to Rep. Harold Rogers, R-Ky., chairman of the House Appropriations Committee; and Rep. Norman D. Dicks, D-Wash., ranking member; urging them to reconsider the proposed career and technical education cuts within the proposed fiscal year 2011 Continuing Resolution appropriations bill, specifically those cuts to tech prep programs in the Perkins Career and Technical Education Act. House Resolution 1 cuts funding for the Perkins Tech Prep program by $102.9 million and completely eliminates funding for the 2011-2012 school year, an 8 percent reduction in overall Perkins funds, and makes significant cuts throughout other education and work force development programs. These programs are essential for vocational education and training for the automotive industry, and it would be a mistake for Congress to keep these specific cuts in the budget proposal. To view the letter, visit ASA’s legislative website at www. 14

Southern Automotive Journal

April 2011

I-Car Announces Upcoming Premiere Of Hail, Theft, Vandalism Damage Analysis Course

Industry professionals interestas well identify damage to both factory infestation and analyze potential damed in understanding damage analysis installed and aftermarket electronics age repair considerations for weather and Recognize the difference between Registration for Hail, Theft, vandalism-related damage now have a theft and prior damage and understand Vandalism Damage Analysis is currently new training opportunity from I-CAR, potential fraud indicators open and new classes are being added the Inter-Industry Conference on Auto Distinguish hail, wind, and lightto I-CAR’s class schedule on a continual Collision Repair. On February 28, 2011, Ining damage and determine repair basis. Information on scheduled instrucCAR introduced its Hail, Theft, Vandalism options tor-led classes can be found on the I-CAR Damage Analysis (DAM09) course to the Understand the considerations website or by contacting I-CAR Customer inter-industry. around repairing a vehicle affected by Care at 800-422-7872.n Hail, Theft, Vandalism Damage Analysis is an instructor-led course that will cover damage analysis procedures for different types of vandalism and weather-related damage – including fluid contamination, rodent infestation, and hail damage. In addition, information on the considerations around repair versus replace options for specific weatherdamaged and vandalized vehicle parts will be covered in this course. Jeff Peevy, I-CAR Director of Field Operations said, “Understanding the source Direct of damage is one of the first steps in determining proper repair options for a vehicle. Understanding these proceToll Free dures can improve overall estimating accuracy and help create a proper repair plan. This course meets I-CAR® ProLevel™ FAX 1 requirements within the ICAR® Professional Development Program™ for individuals in the Your order: Estimator and Auto Physical Damage Appraiser role.” is urgent to your business I-CAR’s new course, Hail, needs to be accurate Theft, Vandalism Damage Analysis will help students: is essential to your customer Identify different types of vandalism, including fluid contamination, finish issues caused by vandalism, interior and underhood damage, and slashed tires Determine repair or Call Kenny McMillan replace options for specific vandalized vehicle parts Recognize commonly stolen vehicles and their parts,

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OEConnection Unveils Next-generation Dealer Parts Portal OEC 2.0 is New Comprehensive Parts E-Commerce Platform OEConnection LLC has announced the release of OEC 2.0, a next-generation solution that encompasses leading OEConnection web-based products integrated into a complete parts e-commerce platform. OEC 2.0 is designed to provide automotive dealer franchises with the most productive, efficient and cost-effective solution for managing their wholesale parts businesses. Built upon OEConnection’s new service-oriented architecture, the solution promises greatly- improved application interoperability and enhanced user productivity. OEC 2.0 offers dealerships a single solution for managing replacement parts inventory and trade with other dealerships, body shops, independent repair facilities, and fleets. Featuring the most widely-used parts sourcing and marketing tool in the industry, OEC 2.0 gives users online access to parts from manufactur-


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ers, dealers, and authorized distributors. The new product also features all-makes online parts ordering and fulfillment capabilities for collision and mechanical replacement parts enabling dealerships to improve service to wholesale customers and compete more aggressively with the aftermarket. To provide dealers with greater insight into their parts business, a data mining and reporting tool is included, providing access to information on overall inventory effectiveness, parts movement, customer activity, and “scorecard” reports relative the local market. “For ten years, OEConnection has been unmatched at building powerful technology solutions that bring high value to automakers, new car dealerships, and their customers,” said Charles Rotuno, President & CEO of OEConnection. “OEC 2.0 represents the next-generation solution to help dealers increase customer

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satisfaction, improve efficiency, and grow OE parts sales, offering our customers a new level of usability and operational efficiency,” Rotuno added. Using a single, user-friendly interface, dealership wholesale parts departments will benefit from streamlined business processes as well as standardized exchanges of information. For example, a wholesale parts dealership will have the ability to easily locate and buy parts online, sell OE parts to other dealerships, market and reduce idle inventory, sell collision and mechanical parts to body and repair shops, generate a parts sales market report, and much more – all within the same familiar web-based application. Available to automotive franchise dealerships at special bundled pricing, OEConnection's OEC 2.0 promises the greatest value and savings for OEConnection online technologies.n



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S60 From Page 13

of up to 21 mph if the driver does not react in time. Collision Warning with Auto Brake warns and automatically brakes if the car risks hitting another vehicle from behind. With City Safety, the car automatically brakes if the driver fails to react in time when the vehicle in front slows down or stops - or if he or she is driving too fast towards a stationary object. The system can lessen or even entirely avoid low-speed rear-end impacts at speeds up to 30 kilometres an hour. Virtually all the lines were penned to Driver Alert Control is a carve out the “coupe with four doors” unique technology to detect profile. and alert tired and distracted drivers. Blind Spot Information System helps detect vehicles in the offset rear blind spot on both sides of the car. Lane Departure Warning alerts the driver if the car runs across the lane markers without the turn indicator being used. The S60 can naturally be equipped with parking sensors front driver - and automatically apply full brakand rear and a Park Assist camera at the ing power if the driver does not respond rear. A camera in the front grille with a in time. 180 field of vision is available as an option. In an emergency situation the drivThis camera ‘can see’ around the corner er first receives an audible warning comand helps the driver negotiate blind exits bined with a flashing light in the windand park with greater safety.n screen’s head-up display. At the same time, the car’s brakes are pre-charged. If the driver does not react to the warning and an accident is imminent, full braking power is automatically applied. Pedestrian Detection with Full Auto Brake can avoid a collision with a pedestrian at speeds the D5 high-performance engine with twin turbos producing 205 horsepower and 420 Nm of torque and the new 2-litre turbo diesel. P e d e s t r i a n Detection with full auto brake is a groundbreaking technological solution. It can detect pedestrians who walk into the road in front of the car, warn the

The software in the AWD (All Wheel Drive) system has been modified to allow the four-wheel drive variants (four-wheel drive is standard in the T6 and optional with the D5) of the all-new Volvo S60 to exploit the sporty new chassis to the limit. The S60 is the first sedan model on the market with Advanced Stability Control. With a new roll angle sensor, it is possible to identify any skidding tendency at a very early stage. Advanced Stability Control is a great asset in dynamic driving involving considerable lateral forces, thus improving handling and rapid avoidance manoeuvres. Corner Traction Control is a new feature that uses torque vectoring for smoother cornering. When cornering, the car’s inner driven wheel is braked at the same time as more power is transmitted to the outer driven wheel. This allows cornering more tightly while reducing any tendency to understeer. The T6 engine has a displacement of 3.0 litres and has been improved still further, primarily thanks to lower internal friction. It now Pedestrian Detection with Full Auto Brake can avoid a collision pumps out 304 hp and no with a pedestrian at speeds of up to 21 mph if the driver does less than 440 Nm of torque. not react in time. At the same time, Volvo Cars’ engine specialists have succeeded in cutting fuel consumption by about 10 percent. The engine’s power is delivered to the wheels via Volvo’s second-generation six-speed automatic Geartronic transmission. The S60 is also available with a new four-cylinder 2.0T GTDi as in Gasoline Turbocharged Direct Injection engine proA camera with a 180 field of vision can see around corners. ducing a generous 203 hp, 18

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2011 Nissan Altima Sedan, Nissan’s Top-Selling Model, Again Provides Quality, Value, Style and Driving Pleasure The Nissan Altima Sedan, the best selling individual model in the Nissan lineup, received a number of enhancements for the 2010 model year – helping keep the design fresh, the quality high and the value unmatched in the mid-size sedan class. For 2011, Altima Sedan again provides a unique combination of exhilarating driving pleasure, distinctive and sporty design and a wide range of available features and technology. Enhancements for the new model year include revised package content and three new exterior colors. “Altima has become a true standard bearer for Nissan and the mid-size

sedan segment,” said Al Castignetti, vice president and general manger, Nissan Division, Nissan North America, Inc. “It offers an unexpected level of refinement and attention to detail for its class, along with a truly pleasurable driving experience that has become an Altima hallmark. We’re also dedicated to keep-

ing Altima’s quality at the top of its segment once again this year. We expect great things from Altima in 2011.” The Altima Sedan received a number of significant refinements just last year – including a restyled hood, grille, front bumper and aluminum-alloy wheel designs. These changes added a greater visual volume to the front end, especially the hood. The changes also provide greater differentiation between the Altima Sedan and Altima Coupe. The refreshed exterior styling embraces Altima’s distinctive, iconic, sporty design. It offers a “dynamic simplicity” with an aggressive stance, distincAltima Please Turn to Page 28

Jim Tucker Publisher Michele Tucker Editor

Contributors Dennis Martin Ami Vonesh Joyce Ethridge Russ Heaps

Southern Automotive Journal,Inc. P.O. Box 675097 Marietta, Ga 30006-0009 (770) 321-9920 E-Mail Volume 15 Issue No. 4

Southern Automotive Journal (ISSN: 1092-6321) is published monthly by Southern Automotive Journal Inc. P.O. Box 675097, Marietta, Ga 30006-0009. SAJ accepts no responsibility for the opinions, views statements of the authors or for claims made by advertisers. Views expressed by writers are not necessarily those of the publication. Subscription: $12.00 per year. No representation is made as to the accuracy or the completeness of the information provided by this publication. Entire contents copyright 2011. All rights reserved.

April 2011

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OEConnection Launches All-makes Service Menu Tool Next-generation Serviceadvantage® Helps Dealerships Increase Sales And Customer Satisfaction OEConnection LLC, the leading Online Parts & Service Exchange (OPSX) for the automotive industry and beyond, has announced the latest release of ServiceAdvantage, a next-generation all- makes electronic service menu solution designed to easily and accurately represent complex maintenance schedules, build customer loyalty, and increase


Southern Automotive Journal

revenue opportunities for automotive dealerships. “The fixed operations portion of a new car dealership’s business is key to profitability,” said Mark Tomasetti, OEConnection Senior Vice President & Chief Commercial Officer, “and Service represents a major source of revenue. The new all-makes ServiceAdvantage

April 2011

provides a powerful tool set designed to help service departments maximize sales opportunities and enhance service marketing and customer retention.” The latest release of ServiceAdvantage includes new features and functionality that enable service departments to maximize every customer service visit and capture more sales opportunities regardless of the make of the vehicle. Customizable by vehicle and dealership, the new service menu tool assures that dealerships are presenting the right services, at the right time, and at the right price. VIN-decoding, time-based maintenance cues, and previously-declined service alerts are automated features that help advisors become more efficient, more sales-focused and more customer-centric. The all-makes capability of ServiceAdvantage answers the growing trend among dealerships to service all of their customers’ vehicles – whether that includes new model cars purchased through the franchise, used cars off the dealer lot, or others. With maintenance menus specific to virtually all makes and models, ServiceAdvantage helps Advisors capture sales opportunities for non-franchise vehicles while retaining customer loyalty for the next vehicle purchase. Steve Reeling, OEConnection Service Business Lead, added, “Beyond the technology, ServiceAdvantage offers dealerships something that other providers cannot: extensive configuration and training services along with ongoing customer support from knowledgeable professionals with automotive industry expertise.”n

OnStar Signs More Than 1,600 Retail Locations

New retail product offers signature blue button services for some 55 million non-GM vehicles More than 1,600 retailers, including all nationwide Best Buy locations, will sell OnStar’s new $299 retail mirror that offers key safety and security features such as Automatic Crash Response, Hands-Free Calling and Turn-by-Turn Navigation. Best Buy, OnStar’s first strategic retail partner will offer on-site installation for $75 to $100, while online retailer Crutchfield will sell the product nationwide with referrals to third-party installers. A range of service plans will be available, starting at $18.95 a month or $199 a year. The retail mirror goes on sale this spring. OnStar announced the product at the Consumer Electronics Show in Las Vegas on Jan. 4, offering OnStar service for the first time in non-GM and older GM

vehicles already on the road. The mirror is validated to work on 99 percent of the top 20-selling non-GM vehicles over the last 10 years, or approximately 55 million cars and trucks, with more validations in process. The new retail product provides the key features that have made OnStar’s “blue button” an icon, including Stolen Vehicle Location Assistance, one-button access to emergency and roadside services, and Bluetooth connectivity. “Our customers have been asking for years to add OnStar in the cars and trucks they already own – so we’re confident there will be strong demand for the OnStar product right out of the gate,” said Greg Ross, OnStar’s vice president of business extensions.

Ingram Micro is the exclusive master distributor for the retail mirror, responsible for distribution and logistics, merchandising, installation and technical support. “OnStar is a strong brand name that will drive significant numbers of first-time customers into 12-volt and consumer electronics retailers,” said John Soumbasakis, Ingram Micro’s senior vice president of specialty solutions. “As a safety product, many drivers view OnStar as a ‘must-have’ rather than a ‘nice-tohave’ purchase. Ingram Micro looks forward to helping retailers make the most of this unique opportunity.” In addition to Best Buy and Crutchfield, several regional retailers will carry the mirror as well. n

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House Bill Aims to Implement Review of Regulations Impact on Small Businesses Rep. Lamar Smith, R-Texas, as well as Rep. Howard Coble, R-N.C., and Rep. Sam Graves, R-Mo., are proposing H.R. 527, the Regulatory Flexibility Improvements Act of 2011 that creates significant economic protections for small businesses when the U.S. Environmental Protection Agency and other federal government agencies draft new regulations. H.R. 527 aims to require the EPA and other federal agencies to review their rules’ indirect impacts on small entities, reconsider their existing regulations to minimize their effects, require more detailed explanations from the EPA in cases where officials decline to convene special panels to limit rules’ small business effects and elevate the role of the Small Business Administration’s (SBA) advocacy office in litigation over agency rules. The bill amends current regulatory review requirements contained in the Regulatory Flexibility Act (RFA). The House Committee on the Judiciary’s Courts, Commercial and Administrative

Law Subcommittee held a hearing on the proposal. Coble, subcommittee chairman and bill co-sponsor, indicated after the hearing that the bill could soon be considered by the full committee, though he said the decision was up to Smith, who is committee chairman. Opponents of the measure state that it will undermine the EPA and other agencies’ ability to protect public health. Rep. John Conyers Jr., D-Mich., the ranking member on the Judiciary Committee, warned at a recent hearing on the bill that its regulatory review requirements could overburden agencies and waste money by requiring all agencies to conduct analyses on the indirect impacts of regulations. Under the RFA, the EPA and the Occupational Health and Safety Administration (OSHA) are already required to certify that their proposed rules will not harm a substantial number of small businesses or else conduct small-business review panels to consider regulatory alternatives that pose less of

a burden on small entities. However, the EPA has faced criticism from small-business advocates that in some cases, the EPA has avoided conducting small-business reviews even in cases where some of its rules may harm a large number of entities. Now the bill seeks to tighten the agency’s current regulatory review requirements to consider the impacts of its rules on small businesses. For example, the bill requires the EPA and other agencies to consider indirect impacts of proposed rules, and raises the bar for the EPA to justify when it chooses not to convene small-business review panels. Tom Sullivan, former head of SBA’s advocacy office in the Bush administration and a witness at the judiciary hearing, says the proposal would also require the EPA to publicize the “ripple effects” of the proposed rule on small businesses; for instance, requiring the agency to consider the effects of a rule governing utilities on the cost of electricity for small businesses.n


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19 Percent of Drivers Say They Use the Internet While Driving Results from an online survey conducted by State Farm® and released today show an alarming number of drivers who use the Web while driving. In November, 2010, State Farm conducted a small “pulse check” to dig deeper into the growing use of smartphones among drivers. Survey respondents consisted of 912 drivers who met the following criteria: had a valid driver’s license, reported driving at least one hour per week, and owned a smart phone. Of these drivers, 19 percent admitted to using the Internet while driving. The top five Web-based activities they engage in are: finding/reading driving

directions, reading email, looking up/referencing specific information of immediate interest, looking at/reading social networking sites (Facebook, Twitter, etc.), composing/sending email. Most respondents who said they use the Internet while driving reported that they engage in these activities when stopped at a stop light or stopped in heavy traffic. They also commonly said they access the Internet when driving alone, during daylight hours, or on long drives on the interstate. Approximately 40 percent of the U.S. population owns a smartphone. Considering the growth of smartphone

use among young adults and the risk of crashes associated with phone use while driving, State Farm will conduct an indepth and comprehensive study to learn more about smart phone use among young drivers. “We are very interested in learning more about the growing trend of using the Web while driving,” said Cindy Garretson, Director of Auto Technology Research at State Farm. “We are working to prevent crashes and save lives, and this research takes us one step closer to understanding the driver distractions that affect everyone on our roadways.”n

New-Car Sales From Page 9

demand for small cars, hybrid vehicles and diesels,” Taylor says. “New cars are more fuel efficient.” Many industry analysts are predicting that gasoline prices will exceed $3.50 a gallon in early 2011. In the summer of 2008, gasoline prices hit record levels of more than $4 a gallon. Taylor says that higher gasoline prices will also increase demand for the more expensive hybrids that typically languish on dealer lots when gasoline prices are lower. Sales of diesel cars and trucks will increase as well, he says. “In the first quarter of 2011 and beyond, new gasoline and diesel hybrid cars and light trucks entering the market

will get a stronger look from consumers concerned by high gasoline prices,” Taylor says. “According to the NADA Used Car Guide, the value of small cars and hybrids during times of high fuel prices will increase in the used-vehicle market, and values for large vehicles in the light-truck segment, such as truck-based SUVs, will moderate,” he says. Auto sales were led by crossover utility vehicles (CUVs), which accounted for about 25 percent of total U.S. newvehicle sales in 2010. CUV sales, which grew by about 24 percent last year, more than double the growth rate of overall new-car and -truck sales nationwide.n

December 2010 at their highest levels since September 2008. “Continued stock market gains will boost luxury car sales this year,” according to Taylor. “Already strong sales of luxury vehicles have been assisted by stock market gains. Stock performance influences those who own significant amounts of stock outside of retirement programs, and who buy most of the new luxury vehicles.” 5. RISING GASOLINE PRICES EXPAND VEHICLE SALES MIX “While never good for the economy, higher gas prices increase consumer



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Regulation Study From Page 7 certain lines of insurance at the federal level, while leaving other lines of insurance to be regulated at the state level • The ability of any potential federal regulation or federal regulators to eliminate or minimize regulatory arbitrage • The impact that developments in the regulation of insurance in foreign jurisdictions might have on the potential federal regulation of insurance • The ability of any potential federal regulation or federal regulator to provide robust consumer protection for policyholders • The potential consequences of subjecting insurance companies to a federal resolution authority, including the effects of any federal resolution authority - on the operation of state insurance guaranty fund systems, including the loss of guaranty fund coverage if an insurance company is subject to a federal resolution authority; on policyholder protection, including the loss of the priority status of policyholder claims over other unsecured general creditor claims; in the case of life insurance companies, on the loss of the special status of separate account assets and separate

account liabilities; and on the international competitiveness of insurance companies. The study and report will also contain any legislative, administrative or regulatory recommendations, as the director determines appropriate, to carry out or effectuate the findings set forth in such a report. With respect to the study and report, the FIO director will consult with state insurance regulators, consumer organizations, representatives of the insurance industry and policyholders, and other organizations and experts, as appropriate. At least one insurance industry organization has targeted the elimination of funding for this study. It is requesting that Congress pass legislation to defund the study of insurance to be conducted by the new Federal Insurance Office and repeal the mandate granted to the FIO to make recommendations to Congress regarding insurance regulation based upon that study. While speaking with stockbrokers in London in November, U.S. Department of Treasury Deputy Secretary Neal Wolin spoke about the Federal Office of Insurance, stating:

"The Office will monitor for problems or gaps in insurance regulation that can contribute to a systemic crisis in the insurance industry or the financial system; gather data and information on the industry and insurers; and coordinate policy in the insurance sector." Wolin went on to say that insurance power would not be limited to the hands of the insurance office: "The act does not provide the Federal Insurance Office with general supervisory or regulatory authority over the business of insurance. The states remain the functional regulators. Through the office, however, the federal government will work toward modernizing and improving our system of insurance regulation." The Automotive Service Association supported the creation of the Federal Insurance Office and is against repeal of the mandate granted to the FIO to make recommendations to Congress regarding insurance regulations. ASA encourages independent repairers to go to the ASA legislative website,www.TakingTheHill. com, to send a letter to their senators and representatives encouraging them to oppose efforts to eliminate funding of the Federal Insurance Office modernization study.n

April 2011

Southern Automotive Journal


Reynolds Adds OEConnection as a New Participant in the Reynolds Certified Interface Program

The Reynolds and Reynolds Company and OEConnection today announced that OEConnection is the latest participant in the Reynolds Certified Interface (RCI) Program. The RCI Program provides a standardized approach to handling dealership data from the Reynolds ERA® dealership management system (DMS) in a safe, secure, and reliable manner. OEConnection offers a number of online technology solutions for automotive dealerships in the U.S. and Canada to help them source and sell original equipment parts. “OEConnection technology solutions help our customers put the right part in the right place at the right Altima From Page 21

time,” said Ron Coill, senior vice president, Business Development, and Chief Financial Officer, OEConnection. “A certified interface from Reynolds helps us ensure that we are handling our customers’ DMS data in a safe and secure manner, which is critical for us to achieve our business goals and for our customers to achieve theirs.” For a number of years, Reynolds and Reynolds has taken the lead in working visibly with dealerships, OEMs, and other software providers in the automotive industry on the safe, secure, and verifiable exchange of dealership data with a Reynolds DMS. Trey Hiers, vice president of

Marketing, Reynolds, said, “The addition of OEConnection to the RCI Program is another example of how we continue to work with leading automotive software providers to develop and put in place data interfaces with the appropriate safeguards and verification for handling DMS data.” The Reynolds approach to data management provides a number of methods for dealerships to work with the third-party vendor of their choice in a safe, secure, and supported manner in handling dealership data. This includes the RCI Program. Visit the Reynolds Data Management website: http://www.

The 2011 Altima continues to emphasize refined workmanship and the use of soft materials, such as padded armrests, and stylish chrome accents – with complementing fabrics and finishers for all interior colors (both cloth

Altima’s instrument panel features a Fine Vision gauge display for precise readability and the L-shaped flow of the tive Nissan “T-shaped” grille, powerful instrument panel to the center console front fenders, strong wedge character adds to a driver-oriented cockpit feel. line, forward A-pillars and Nissan-family Along with the exhilaration proroofline. High Intensity vided by the driverDischarge (HID) headoriented cockpit and lights and front fog high levels of Altima lights are optionally performance, the available with the Sport “entertainment factor” Package (3.5 SR), while of Altima’s interior is Altima-style taillights enhanced with an availand dual exhaust finable Premium Audio ishers are found on all Package that includes models. An aerodynama Bose® AM/FM audio ic rear spoiler is offered system with as part of the new Special “Altima has become a true standard bearer for Nissan and the mid-size sedan segment,” said Al nine speakers, 4.3-inch E d i t i o n Castignetti, vice president and general manger, Nissan Division, Nissan North America, Inc. color display, Package, USB port along with with iPod® connectivity, Bluetooth® fog lights, auto on/off headlights and Hands-free Phone System, MP3/WMA leather-wrapped steering wheels with CD-ROM playback, XM® Satellite audio controls. Radio (XM® subscription required, Altima’s 109.3-inch wheelbase sold separately) and RearView and short front and rear overhangs Monitor. (with an overall length of 190.7 inches) Altima’s exhilarating driving enhances its agile maneuverability pleasure comes from a tuned combiand contribute to its sporty, aggresnation of strong acceleration, responsive appearance. Altima’s chassis laysive handling and dynamic sound out also offers roomy front and rear – provided by advanced engine interior headroom and legroom, plus designs and the proven Nissan frontample cargo storage with 15.3 cubic and leather-appointed). wheel drive “D” platform. n feet of trunk space. Check out our NEW Website for - Association Information • OEM Repair Information • News and Trends • Back Issues or (i need oem parts) 28

Southern Automotive Journal

April 2011







Atlanta Sales Team

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• We Stock Over A Million Dollars in Genuine Honda parts

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April 2011

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3325 Satellite Blvd. • Duluth, GA 30096


ASA Opposes Proposed Georgia Automotive Repair Tax Legislation has been proposed in the Georgia House of Representatives that would create a sales tax on many services of small businesses. The bill, House Bill 385, if passed, would create a new sales tax on the labor costs on

services performed by automotive repair facilities. ASA opposes the proposed automotive repair tax, and calls on Georgia members to contact their respective representatives in opposition to the leg-

islation. To view full text of the bill and to send the letter to members of the Georgia state delegation, visit ASA’s legislative website at www.TakingTheHill. com.n

Intersection Crashes From Page 6

to make roads and intersections safe,” said Kelly. “That means expanding the use of red light safety cameras, which are one of law enforcement’s most vital lifesaving tools.” This new report comes on the heels of a recent study by the Insurance Institute for Highway Safety, which found that red light safety cameras helped save more than 150 lives in the 14 biggest U.S. cities from 2004 to 2008. Had the cameras been operating in all 99 metropolitan areas covered in the IIHS report, more than 800 lives could have been spared. The study by the National Safety

Council analyzed fatal crash statistics in all 50 states plus the District of Columbia, using statistics from the National Highway Traffic Safety Administration. The District of Columbia, Florida, New York, Arizona and Nevada have the highest rate of fatalities at intersections with traffic lights. Fatal and nonfatal statistics came from the National Highway Traffic Safety Administration’s (NHTSA) Fatality Analysis Reporting System (FARS) and the National Automotive Sampling System (NASS) General Estimate System (GES) representing data years 2005 through 2009.n

In 2009 alone, there were 30,797 fatal crashes throughout the nation. Red light running, however, was only one of the causes. In order to continue improving road safety, NCSR believes that drivers must practice safe driving measures including wearing seatbelts; driving at the posted speed limit; not talking or texting while driving; and following traffic signals. “Fatalities and crashes are going down. If we want to see this trend continue, then we need to get serious about doing everything possible

VOLVO of Memphis

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Daily Parts Delivery Throughout The Southeast! 30

Southern Automotive Journal

Suzuki of Memphis

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Daily Parts Delivery Throughout The Southeast! April 2011

BMW of South Atlanta Your success is the "part" that counts

Our parts, Your peace of mind Your customers expect maintenance and repairs of the highest quality. And the first step towards meeting those expectations is using only Original BMW Parts - the same ones used in Series Production

Wholesale Parts 678-479-4622 678-479-4623

Mike Bennett Asst Manager 678-479-4694

Jeff Braswell Parts Manager 678-479-4601

BMW of South Atlanta 4171 Jonesboro Road Union City, GA 30291

866.961.SONS (7667) 678-479-4695 Fax

Photos are for illustrative purposes only and are based upon the latest information available. European vehicles or product may be shown. Vehicles may also be pictured with non-US or optional equipment. We make reasonable efforts to provide accurate information but we do not provide a warranty of accuracy. Consult your authorized BMW center or for more information. ©2005 BMW of North America, LLC. The BMW name and logo are registered trademarks. All rights reserved.

ORIGINAL MINI PARTS: POWER HARNESSED FOR THE GOOD OF MOTORINGKIND. While much about the MINI’s boundless energy remains a mystery, some of its vigor can be traced to Original MINI Parts. Built to strict OE specifications for stellar fitment and performance, MINI Original Parts are the same parts used in MINI production. They’re backed by a potent, 24-month, gajillion-mile limited warranty. And they come with technical support available from your servicing MINI dealer. Now that’s a powerful combination, indeed.

YOUR SUCCESS IS THE "PART" THAT COUNTS! Wholesale Parts 678-479-4622 678-479-4623 Mike Bennett-Asst Manager 678-479-4694 Jeff Braswell-Parts Manager 678-479-4601

MINI OF SOUTH ATLANTA 4171 Jonesboro Road Union City, GA 30291 866.961.SONS 678.479.4695 FAX We are in the Overnight Parts Alliance

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Everything in one box. This is the way it should be. Authentic Mopar® Brake Kits contain not only all the parts you need, but all the right parts. Precision rotors. Durable, application specific brake pads and the right hardware. Mopar Brake Kits. Yeah, this is the way it should be.

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AUTHENTIC CHRYSLERMOPAR PARTS ARE AVAILABLE AT HAYES HAYES CHRYSLERDODGE-JEEP 719DODGE-JEEP W Pike Street Lawrenceville, GA 30045 ® M–F 8:00 a.m. – 5:30 p.m. 719 W Pike Street © 2011, Chrysler Group LLC. All rights reserved. Chrysler, Jeep, Dodge, Ram and MoparLawrenceville, are registered trademarks of GA Chrysler30045 Group LLC. ®

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