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2018 LINCOLN BLACK LABEL NAVIGATOR Developed for those who appreciate the ultimate in luxury, Lincoln Black Label combines designer themes and personal service, including exclusive membership privileges. Lincoln Black Label offers personalized shopping with dedicated personnel in the showroom, online or remotely – in locations most convenient for clients.* Owners enjoy privileges ranging from extended premium service and maintenance coverage to anytime car washes, annual vehicle detailing, and a Culinary Collection membership with access to select restaurants from coast to coast. Newly added Lincoln Black Label Travel Collection includes an exclusive invitation-only Avis® President’s Club membership.

Lincoln Navigator

Volkswagen Chattanooga Builds the New Passat GT

Three designer themes – Yacht Club, Destination and Chalet** – are carefully created for Lincoln Black Label Navigator, a full-size SUV combining sleek, modern design with smooth power..

COLLISION NEWS Atlanta I-CAR Golf Tourney Raises Over $65,000 for CREF

Yacht Club The signature theme for Lincoln Black Label Navigator, Yacht Club is designed to evoke the sensation of being on a yacht in the open air with family and friends. The interior reveals stunning Coastal Blue Venetian and Blue Bay Alpine leather, complemented by whitewashed teak appliqués for an open, airy ambience.

Chalet Majestic Chalet evokes the contrasting pleasures of pulse-pounding mountain slopes and the inherent comfort of an après-ski lodge. With Espresso and Alpine Venetian leathers and deep Silverwood appliqués, each touch is brought together for one reason only – to awaken the senses and evoke the feeling of a luxurious Alpine vacation.

Destination Celebrating the art of travel, the Destination theme takes its inspiration from vintage luggage, hearkening back to a time when travel was rich with excitement and intrigue. Mahogany Red Venetian leather with an intricate diamond weave on the seats is complemented by smooth khaya wood appliqués – making travel both near and far a true pleasure cosseted in this luxurious interior.

July 2018

Hyundai Motor Shows Glimpse of Future Design with 'Le Fil Rouge (HDC-1)' Concept

Anderson Draws Auto Body Shops’ Attention To One-TimeUse Nissan Parts

*Restrictions may apply. See a participating Lincoln Black Label dealer for complete details. **Available at participating Lincoln Black Label dealers only.

Concerns Raised About ThirdParty Vendors Sharing Shop Data on Customers Nashville I-CAR Committee Delivers One-Two Punch

DEALER NEWS Subaru Eyesight® Driver Assist Technology Reduces Pedestrian Collisions According To HLDI Honda Awarded For Advanced High-Strength Steel Innovation A Pickup Truck Has Rolled Away with the Top Honors at the 2018 GAAMA Family Car Challenge

Hyundai Motor unveiled the ‘Le Fil Rouge (HDC-1)’ concept at the 2018 Geneva International Motor Show, marking a new era for Hyundai design and providing a glimpse of its future design cues. As its name implies, Le Fil Rouge (common thread) is a reflection of Hyundai’s belief that the brand’s past, present and future designs are all connected. “‘Le Fil Rouge’ is a reinterpretation of Hyundai’s design DNA that originated from the brand’s historical Hyundai Coupe Concept in 1974,” said Luc Donckerwolke, Executive

Vice President and Head of Hyundai Design Center. “Building on our long history of creating distinctive and sporty character in vehicles, we will open a new era for Hyundai design.” “Our goal is to build a beloved brand by creating vehicles with heightened emotional value to reshape the landscape of car design. This is the foundation of our concept,” added Sang-yup Le Fil Rouge (HDC-1) Turn to Page 4

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Le Fil Rouge (HDC-1) From Front Cover Lee, Vice President and Head of Hyundai Styling. The new concept is an introduction to the automaker’s latest approach in design, ‘Sensuous Sportiness’, which will be embodied by all future Hyundai vehicles, ranging from sedans to SUVs. The goal of this new theme is to bring instinctive beauty, creating emotional value and desirability in Hyundai vehicles. Sensuous Sportiness is defined by the harmony between four fundamental elements in vehicle design: proportion, architecture, styling, and technology.

Proportion Le Fil Rouge creates proportional character based on the golden-ratio a common mathematical ratio found in nature – which enabled Hyundai designers to create an aesthetically pleasing, natural looking composition that embodies charisma. Proportional uniqueness is further achieved through a long wheel base, large wheels and short overhangs. A respectful dash to axle – the distance from front wheel center to base of windshield –provides a comfortable driving position, whilst a teardrop roofline completes the overall look.

Architecture With Le Fil Rouge, Hyundai took a new approach called ‘Light Architecture’, to integrate a progressive identity into 4

Southern Automotive Journal

the brand’s design heritage. Light Architecture generates a dynamic look and forward motion effect for the vehicle. The front and the rear pillars, as well as the roof are seamlessly blended into the overarching silhouette of the vehicle, as though it is drawn with a single line. The exterior and interior are smoothly merged by the ‘Tube Architecture’, keeping the exterior’s sensuous and sporty character consistent inside the vehicle. The Tube Architecture’s principle is to create the same emotional value inside and outside the vehicle, while also allowing for a lightweight profile. The interior design differentiates between the needs of both the driver and passengers. The front passenger seat maximizes comfort even on longdistance trips with more ample leg room, while the driver’s seat position is designed to further add to the fun of driving with optimized ergonomics. A wrap-around architecture emphasizes depth, creating a calm, spacious and comfortable travel environment for everyone inside.

Styling Another goal of the team was to create a vehicle that is instantly recognizable as a Hyundai from a distance or amongst a herd. This was achieved by creating a sensuous tension on the side through a harmonious blend of layered July 2018

crisp lines and pure volumes. Concave and convex forms are carefully orchestrated to provide a sexy character. Also recognizable is the concept’s distinctive ambience with a wide, layered front hood, combined with a further enhanced Cascading Grille, Hyundai’s most distinguishing design feature. The new Cascading Grille comes with a threedimensional treatment, featuring parametric jewels inside, giving the vehicle a commanding presence.

Technology A core design principle for Hyundai designers was to create a design that enables a seamless experience of function. Inspired by aircraft ventilation, a twoway air ventilation system blows air over the curved surface of lightweight tube architecture. Re-vitalized wood and high tech fabrics are used extensively throughout and sculpted into exquisite, sensuous forms. This evokes natural beauty with an emotional touch to add an airy feel to the vehicle. Meanwhile, a panoramic floating display coupled with haptic technology sits in front of the driver, providing access to intuitive controls for climate control and other vehicle configurations.n

Subaru Eyesight® Driver Assist Technology Reduces Pedestrian Collisions According To HLDI “We are gratified, but not surand Throttle Management; Adaptive Subaru of America, Inc. announced prised, that HLDI data show Subaru Cruise Control; Lane Departure and that a comprehensive study published EyeSight can prevent crashes, includSway Warning; and Lane Keep Assist. by the Highway Loss Data Institute ing with pedestrians,” said Subaru of For the 2019 model year, EyeSight will (HLDI) has confirmed that the automakAmerica President and CEO Thomas J. be standard equipment on the all-new er’s EyeSight® Driver Assist Technology, Doll. “Safety is paramount a proven front crash-preto Subaru, and each year vention system, is effecCurrent generation Subaru EyeSight reduces pedestrian- we continue to improve tive at preventing colliand innovate the safety feasions with pedestrians. related insurance claims by 41% percent, according to the tures and technology in our HLDI found that the secvehicles for our customers. ond-generation Subaru Highway Loss Data Institute Our safety technology has EyeSight reduced the been a key driver behind our rate of likely pedestriansteady sales growth, highrelated insurance claims lighted by 77 months of conby 41 percent, compared secutive month-over-month increases.” three-row Subaru Ascent SUV as well to vehicles without the technology. “The data clearly show that as the Outback SUV, Legacy midsize Second-Generation EyeSight EyeSight is eliminating many crashes, sedan and fully redesigned Forester Specifically, the HLDI found that including pedestrian crashes,” says HLDI SUV. EyeSight is available as an option Subaru vehicles equipped with the firston the 2018 Legacy; Outback; Forester; Senior Vice President Matt Moore. Crosstrek compact SUV; Impreza comEyeSight, which is offered on all 2018 Subaru model lines except the BRZ pact sedan and 5-door; and WRX highEyesight Please Turn to Page 7 sports car, includes Pre-Collision Braking performance sedan.

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GMC Terrain Introduces New Modern Bold Design

GMC’s new Electronic Precision Shift enables more storage room in the center console by replacing the conventional transmission shifter with electronically controlled gear selection consisting of intuitive push buttons and pull triggers.

GMC introduced the all-new 2018 Terrain and unveiled the next chapter guage, evolving the brand’s signature of GMC design via a boldly styled and cues with stronger, sharper and more intelligently engineered successor to sculpted elements such as the grille and the brand’s popular compact SUV. The lighting features. Its shape was refined in Terrain offers greater refinement and the wind tunnel to help ensure the disversatility to adapt to customers’ unique include a FWD mode that disconnects tinctive profile cuts through the air with needs, and it’s packed with more availthe AWD system to minimize drag and optimal efficiency and quietness. able advanced safety technologies than optimize fuel economy, while the AWD The Terrain comes standard with ever before. mode offers all the benefits of an active GMC’s driver-controllable Traction Select The Terrain has three all-new AWD system. available turbocharged Like the exteengines, including rior, the new Terrain’s Terrain's Expanded Range of Safety Features a new turbo-diesel. interior makes a stateTwo new efficiencyment and serves • New Surround Vision enhancing nine-speed as a fundamental • New Forward Collision Alert with Following Distance Indicator automatic transmis- component of the sions are matched with vehicle’s heightened • New Low-Speed Forward Automatic Braking the gas engines — a emphasis on refine• New Lane Keep Assist with Lane Departure Warning first application for the ment and functional• Lane Change Alert with Side Blind Zone Alert GMC lineup. The 1.5L ity. Elements such as turbocharged engine is authentic aluminum • Rear Cross Traffic Alert matched with unique trim, soft-touch mate• New Safety Alert Seat new nine-speed auto- rials on the instrumatic transmissions. ment panel and doors system, which has choices for different Also available is new 2.0 turbocharged and standard active noise cancellation driving conditions. Elements such as the gas and all-new 1.6L turbo-diesel. are premium features seamlessly intethrottle responses are optimized for the The new Terrain’s exterior signals grated into the interior design for a luxuselected driving mode. AWD models the next chapter of GMC’s design lanrious driver experience.n 6

Southern Automotive Journal

July 2018

Eyesight From Page 5 generation EyeSight system, introduced for 2013, show a 33-percent reduction in pedestrian-related insurance claims, and models with the current-generation EyeSight system, which was introduced for 2015, show a 41-percent reduction. “Subaru has taken a good system and made it even better," Moore says. “It’s great to see the company moving quickly to deploy the technology through its fleet.” The 2018 Impreza, Legacy, Outback and WRX models earned the IIHS 2018 TOP SAFETY PICK+ award from the Insurance Institute for Highway Safety when equipped with EyeSight Driver Assist Technology and LED Steering Responsive Headlights. Currently, 21 vehicles qualify for the TOP SAFETY PICK+ award after new-for-2018 requirements were implemented for headlights

and frontal crash evaluations. In addition, Forester and Crosstrek received the 2018 IIHS TOP SAFETY PICK award when equipped with EyeSight and LED Steering Responsive Headlights.

Critical Safety Issue

According to the Insurance Institute for Highway Safety (IIHS), 2016 data show pedestrian deaths account for 16 percent of all auto collision fatalities, and the numbers are on the rise – up 46 percent since reaching their lowest point in 2009. The increase, IIHS points out, has been mostly in urban and suburban areas where safe crossing locations might be scarce, including on busy roads designed to funnel vehicle traffic toward freeways, and mainly in the dark.

Subaru-Developed Technology

Developed by Subaru, EyeSight debuted in the 2013 Legacy and

Outback models. The current, secondgeneration EyeSight system was introduced for 2015 with upgraded capabilities and extended detection range. The 2019 Ascent also features the EyeSight Assist Monitor (EAM), which provides a heads-up display of EyeSight system warnings, as well as system status information, on the vehicle windshield. EyeSight uses two Subarudeveloped color cameras mounted inside the car on the upper edge of the windshield, thus reducing the potential for damage that could occur in bumpermounted systems. EyeSight processes stereo images to identify vehicles traveling in front, as well as obstacles, traffic lanes and other objects. EyeSight is capable of detecting pedestrians in the vehicle’s path and can activate in order to mitigate or even avoid the collision. Under certain circumstances, Eyesight is able to bring the vehicle to a complete stop, thus avoiding a collision.n

Parts Managers - We Buy Obsolete NISSAN Parts - Call Jon

July 2018

Southern Automotive Journal


Anderson Draws Auto Body Shops’ Attention to One-Time-Use Nissan Parts Auto body shops might be surprised by the number of one-time-use parts found on certain Nissan vehicles, based on a recent webinar held by Collision Advice and Nissan. Collision Advice CEO Mike Anderson pointed out some examples during the webinar, the second in a two-part series from the consulting firm and OEM on how to use Nissan’s extensive online library of repair procedures and other resources. Nissan uses a black dot with a white X inside to reflect a component is one-time use, according to Anderson; the OEM also might declare a part one-time-use in text within an orange “WARNING” box.

Here’s some highlights: Door trim panel Many trim elements will be onetime use, Anderson said. He showed the instructions for a door on a 2018 Nissan Altima, something a shop would R&I “every single day” to remove a door handle for blending. A small trim piece within is a nonreusable part. “Ladies and gentlemen, that was not located in the estimating system,” Anderson said. He said he checked all three, and none of the information providers classified that piece as a nonreusable part — only the original OEM repair procedures did so.

Quarter panel glass Anderson praised an insurance appraiser who was conscientious enough to check out a repairer’s assertion that a piece of Infiniti quarter panel glass needed to be replaced, even though his estimating system didn’t contain that detail. The appraiser wanted to do right by the shop, Anderson said. Anderson searched for glass-related repair procedures on the 2018 Infiniti Q60 coupe and confirmed that the quarter glass was indeed one-time-use. “Thank you for your dedication for doing the right thing,” Anderson told the adjuster. 8

Southern Automotive Journal

2018 Infiniti Q60 coupe's quarter glass is a one-time-use part. Nissan uses a black dot with a white X inside to reflect a component is one-time use, according to Anderson

Anderson told the webinar he found some other Q60 parts in the quarter panel area which were also onetime use. He also noted how Nissan had marked the parts with the onetime-use symbol in a diagram, placed a key reminding what the symbol meant, and featured an orange box declaring, “Replace side window glass with a new part after removal. Never reuse side window glass.” He said while he meant it in love, “shame on you” if you can’t find the necessary information. “You’re probably not looking hard enough,” he also. “They had it in here three different times,” he said earlier.

Bumper cover onetime-use parts The Q60 also contains parts which must be replaced every time a shop removes elements of the bumper cover assembly, according to Anderson. “Infiniti has several non-reusuable parts here,” he said.

Non-reusable grille component “Here’s one that freaked me out a little bit,” Anderson said of the Q60’s grille. A part behind the Infiniti logo was flagged as non-resuable. Anderson researched the component and found it to be something called an ICC sensor cover; it’s related to the Q60’s adaptive cruise control, he said. July 2018

But in this case, a non-reusable part carries the ability to render another part one-time-use. Per Nissan OEM repair procedures, whenever the sonar finisher or ICC sensor cover is removed, “never reuse front grille,” Anderson showed.

Pretensioners Some Nissan/Infiniti seat-belt pretensioners might even be one-time use even if they weren’t in use during the crash. Anderson demonstrated that the owner’s manual for the 2018 Nissan Rogue Sport declares: • The pretensioners cannot be reused after activation. They must be replaced together with the retractor and buckle as a unit. • If the vehicle becomes involved in a collision but a pretensioner is not activated, be sure to have the pretensioner system checked and, if necessary, repaired. It is recommended you visit a NISSAN dealer for this service. (Minor formatting edits.) However, the actual service manual for the 2018 Rogue Sport states, “Seat belt pre-tensioners should be replaced even if the seat belts were not in use during a frontal collision in which the air bags were deployed” for the front and Nissan Parts Please Turn to Page 24


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Volkswagen Chattanooga Commemorates 700,000th Passat Build With Limited Edition GT Model The limited-edition model uses the 3.6liter VR6® engine and a 6-speed DSG Tiptronic® dual-clutch automatic transmission.

“The Passat GT is an example of how the Volkswagen North American Region is incorporating a local perspective into our global engineering expertise." Dr. Matthias Erb, Chief Engineering Officer, and Head of Product Strategy, Volkswagen North American Region

Volkswagen Chattanooga nnounced that it has achieved a production milestone with the completion of the 700,000th Volkswagen Passat assembled in Chattanooga. Assembled in the LEED Platinumcertified production facility in Chattanooga Tennessee, the 700,000th Passat is a 2018 Passat GT, finished in Reflex Silver, with two-tone black and grey interior. The limited-edition model uses the 3.6-liter VR6® engine and a 6-speed DSG Tiptronic® dual-clutch automatic transmission. “The history of Volkswagen Chattanooga is intertwined with the history of the U.S. Passat. As we grow and add models, we take pride in continuing to produce quality Passats in the state of Tennessee,” said Antonio Pinto, President and CEO of Volkswagen Chattanooga. “I am very proud of our team for reaching this important milestone and look for10

Southern Automotive Journal

ward to more to come.” The 2018 Passat GT was designed by the company’s North American engineering hub in Chattanooga, Tennessee, and its Design Center in California based on extensive feedback from U.S. customers and dealers. “The Passat GT is an example of how the Volkswagen North American Region is incorporating a local perspective into our global engineering expertise,” said Dr. Matthias Erb, Chief Engineering Officer, and Head of Product Strategy, Volkswagen North American Region. “The collaboration between U.S. engineers and designers allows us to create vehicles that meet the needs and desires of customers here.” The Passat GT is a true sport sedan. With 280 horsepower and 258 poundfeet of torque, it offers power and luxury-class driving comfort with surprising fuel economy—EPA estimated fuel July 2018

economy is 19 mpg city and 28 mpg highway. Unique features include a black roof, 19-inch aluminum-alloy wheels, a honeycomb grille, GTI-like red accents, and a sport suspension that lowers the car’s stance. In addition to the Passat, Volkswagen Chattanooga currently assembles the Volkswagen Atlas, a sevenpassenger, midsize SUV designed for the American market. In March, Volkswagen also announced that Volkswagen Chattanooga will be the production home of the all-new five-seater SUV, a variant of the seven-passenger Atlas, built on the same award-winning MQB platform. The 700,000th Volkswagen Passat will be commemorated on Volkswagen Chattanooga’s social media pages, as the assembly of the car was followed from the body shop, to paint shop and to its final stop at the assembly shop.n

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U.S. House Financial Services Hearing Addresses AVs and Impact on Insurance Industry

The U.S. House of Representatives Committee on Financial Services’ Subcommittee on House and Insurance recently held a hearing, “The Impact of Autonomous Vehicles on the Future of Insurance” on Capitol Hill. Witnesses included: Ryan D. Gammelgard, State Farm Sam Geraci, American Family Mutual Insurance Company Ian Adams, R Street Institute Jack Gillis, Consumer Federation of America The hearing focused on the impact new vehicle technologies will have on the insurance industry. In particular, there was much discussion about data access and cybersecurity. In his testimony, Geraci said, “At American Family, we believe customers should have unrestricted access to their vehicle’s operating data and the ability to share that data with third par-

ties, such as their insurers. Vehicle operating data will play an essential role in developing rates and underwriting policies.” Gammelgard also noted the importance of data access, “First, data access is a key issue for the insurance industry. Data access is essential to developing proper pricing and underwriting of vehicles, critical for liability determinations and, from the general public’s perspective, important in determining the safety and reliability of technology.” Gillis raised a related question during his testimony when he asked, “Who will own and who will have access to the tremendous amount of pre-crash data that will be available in an autonomous vehicle?” Although it is unlikely the Committee will address these issues in the 115th Congress, autonomous vehicle

legislation in the U.S. Senate does include some language that addresses data access. Senate Bill 1885, the AV START Act, has stalled in the Senate. U.S. Sen. James Inhofe, R-Okla., was successful in attaching an amendment to SB 1885 that requires a federal stakeholder committee, housed at the National Highway Traffic Safety Administration (NHTSA), to review data access and cybersecurity issues as they relate to autonomous vehicles. The Federal Trade Commission (FTC) is also included in this committee, along with stakeholders such as independent automotive repair shops. If SB 1885 is approved, the HAV Data Access Advisory Committee will report back to Congress on these most important data access and cybersecurity issues. ASA and other stakeholders support final AV legislation that includes the Inhofe data access amendment. n

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Southern Automotive Journal (ISSN: 1092-6321) is published monthly by Southern Automotive Journal Inc. P.O. Box 675097, Marietta, Ga 30006-0009.SAJ accepts no responsibility for the opinions, views statements of the authors or for claims made by advertisers. Views expressed by writers are not necessarily those of the publication. Subscription: $12.00 per year. No representation is made as to the accuracy or the completeness of the information provided by this publication. Entire contents copyright 2018. All rights reserved. 12

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Nashville I-CAR Committee Delivers One-Two Punch

Following up its annual fundraiser golf tournament on May 15, with the Nashville Area High School & College Transportation Career Fair the next day, the Nashville I-CAR Committee had a very busy and productive month. Raising tens of thousands of dollars for the Collision Repair Education

Foundation (CREF), the annual golf tourney at Mt. Juliet's Pine Creek Golf Course, the Nashville I-CAR Committee hosted more than 140 golfers for 18 holes of golf. Money was raised to support CREF through golfers' registrations, as well as sponsor support. Backed up to their very successful golf outing was the career fair at TCAT

Murfreesboro in New Smyrna, Tenn. In collaboration with CREF and the TechForce Foundation, the career fair attracted roughly 200 students, providing them the opportunity to interact with industry representatives. CREF supports collision repair educational programs.n

Akzonobel Combines Digital Tools to Take Color-Matching to the Next Level

A new standard in quick and reliable advanced color-matching is available from AkzoNobel. The new offering combines the company's Automatchic hand-held spectrophotometer with its MIXIT digital color retrieval technology. Now known as Automatchic in MIXIT, the system creates a single, seamless workflow which allows customers to pre-

cisely identify any color from an everexpanding database of more than two million. "Our huge cloud database of more than two million colors means we can provide the perfect color match and formula, optimized for any individual vehicle. With Automatchic in MIXIT, customers can now measure and match color with superior accuracy even faster,

making it a valuable asset for any vehicle refinish bodyshop."explained Peter Tomlinson, Director of AkzoNobel's Automotive and Specialty Coatings business. Tailor-made to streamline operations, Automatchic in MIXIT's ability to improve both accuracy and speed helps to increase profitability and throughput while reducing waste. n

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Chief® University Training Courses Help Participants With the rapid developments in vehicle technology, use of new materials and introduction of advanced safety systems, ongoing training in evolving collision repair techniques is becoming more important than ever. Chief University makes it easy for technicians who participate in specific courses to secure I-CAR ProLevel® Platinum™ credits at no additional cost. The partnership between Chief and I-CAR, which started in 2017, helps shops reinvest funds that would otherwise go toward application fees into sending additional technicians to training courses or purchasing new equipment. Stand-alone I-CAR credit application fees, which are in addition to course registration fees, can range from approximately $50 to $125, depending on the length of a course and the number of credits able to be earned. In the past, some technicians didn’t apply for

To l l Fr e e

their earned I-CAR credits because of the additional time and expense required. Through Chief University, course participants simply provide their I-CAR number at the start of a training and Chief takes care of the rest, ensuring participants receive the individual credit they’ve earned which, in turn, helps shops earn or maintain I-CAR’s Gold Class status. “Ensuring today’s technicians are properly trained to keep up-to-date with the changing automotive landscape is a priority at Chief University,” says Richard Perry, Chief OEM and strategic accounts sales manager. “All of our training courses are I-CAR certified, so it just made sense to take the extra step to ensure our participants are securing their ProLevel Platinum credits in the easiest and most cost-efficient way as well.” Chief offers structural measuring, analysis and repair training opportunities for technicians, estimators and



appraisers, with a focus on hands-on experiences to ensure proficiency and profitability in repairing the broadest range of vehicles. Available courses include aluminum damage analysis and repair technology, joining technologies, structural damage analysis, computerized measuring training, and design based repairs. In addition to helping trainees save money and secure credits, Chief also offers a voucher for a two-day Chief University training course – a $675 value – to customers who purchase specific equipment this year. Included in the voucher program are Chief’s new Meridian™ and TrueScan™ Live Mapping™systems, the Chief Goliath™, Impulse -Tilt or Impulse - E/VHT™ frame rack and the Chief MI-200T spot welder. “Purchasing new shop equipment Training Please Turn to Page 21





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Concerns Raised About Third-Party Vendors Sharing Shop Data on Customers The Automotive Service Association (ASA) cautions that some third-party vendors that collision and service repair shops do business with might be reselling their customers’ data in detail, or as an aggregate, to other third parties. This practice raises concerns that

shop owners might not be aware when their data, and their customers’ data, is being shared and/or sold. As a result of this practice, shops could be incurring additional liability and potential exposure to lawsuits. To address this issue, ASA has developed a Data Security Policy Agreement/

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Addendum for those wishing to ensure the protection of their customer data. Click here to access this resource, from the ASA’s website. “The protection of personal information and proprietary technical data is a priority for consumers, regulators, legislators and class-action attorneys throughout the United States and abroad,” said attorney Patrick J. McGuire, Patrick J. McGuire Law Offices, Mt. Prospect, Ill. “As an industry, everyone should be doing everything within their power to prohibit the unapproved/unsolicited sharing of estimates and repair data that goes beyond the scope of what is necessary during the normal course of doing business.” Recently, one of ASA’s board members encountered a situation in which estimate data was unknowingly shared with CARFAX within 48 hours of the estimate being created. The board member stated that the consumer was irate because the value of his vehicle was impacted severely. He demanded to know why the shop shared the information without his consent. “Shops need to take control of their data,” said Scott Benavidez, ASA’s Collision Division Operations Committee director. “Situations like this aren’t unique, and the potential for classaction lawsuits should cause everyone to lock down their data. Nobody should be profiting from the data we are generating on behalf of our customers.” To date, the shop in question has not determined who shared the data, although when asked, CCC Information Services, the preferred estimating system provider for the shop, replied with a letter from CARFAX Communications Director Larry Gamache saying “CARFAX currently gathers information from more than 34,000 sources. However, CCC is not one of these. CCC does not report information from your facility to CARFAX.” Bob Wills, ASA’s Mechanical Division Operations (MOC) director, said the Data Security Policy Agreement/ Addendum ASA developed provides Customer Data Turn to Page 20 Southern Automotive Journal


Safelite Points to ANSI AGRSS Standard, Seeks Auto Glass Industry Exemption From R.I. OEM Procedures Bill By John Huetter Arguing that the auto glass industry already has its own ANSI standard, a Safelite lobbyist last month called for the sector to be exempted from Rhode Island bills barring insurers from disregarding OEM repair procedures. But 003-2015 Automotive Glass Replacement Safety Standard, the most recent version available on the Auto Glass Safety Council’s website, implies glass installers should defer to the repair procedures of the automaker and the manufacturers of installation materials — which must guarantee their products meet OEM specifications. For example, it states, “Those engaged in automotive glass replacement shall use either an OEM-approved retention system or equivalent retention system as certified in writing by the equivalent retention system manufacturer directly or through a private labeler.” So how is this in conflict with a law favoring OEM procedures? We put this question Thursday to Safelite legislative affairs Vice President Scot Zajic, who discussed the standards developed by the glass industry and elaborated on the company’s opposition to the body shop-supported Rhode Island legislation. “Prior to the formation of the AGSC, the auto glass replacement industry had no standard for windshield installation,” the 2015 ANSI/AGRSS standard states. “There was no consensus in the industry regarding proper installation methods. Unfortunately, this resulted in lives lost and serious injuries that could have been prevented. The lack of responsibility for providing a proper windshield replacement has also exposed many auto glass shops and their insurance providers to legal actions from unsuspecting automobile passengers who thought their glass replacement was performed correctly and safely.” Zajic said that even though OEMs provided the aftermarket with glass repair procedures, the “ambiguity” of the Rhode Island law could potentially hold the com18

Southern Automotive Journal

pany to factory-level OEM repair procedures — robotic arms and long-curing/ long drive-away factory adhesives — rather than options available in the aftermarket. Under a “strict construction” reading of the law, “you’d have to take every car and ship it back to the plant,” he said. Under the ANSI standard, adhesive manufacturers must guarantee their options meet or exceed OEM specifications, he said. “We defer to their (the materials manufacturer’s) specifications, and we follow those,” Zajic said. Customers used to a one-hour driveaway time wouldn’t accept having to wait the days required by a factory-level adhesive, he said. A glass company shouldn’t have to buy an expensive tube of OEM adhesive if an equivalent exists, he said. Zajic also argued that forcing the glass industry to follow certain OEM repair procedures overlooked technological advances leading to greater efficiency. For example, an OEM might call for two technicians to install glass, he said. But an installer might have a tool that allows him to install the glass solo, he said. It wasn’t fair to make a four-person glass outfit hire four extra employees just to comply with such OEM two-man rules if the installers could get the work done satisfactorily, he told the committee. Automotive Glass Consultants President Bob Berenak, who chaired the AGSC committee developing the 2015 standards, made a similar point when asked also to explain the distinction between the ANSI rules and the OEM procedures to which they seem to defer. Using the example of the 2018 Corolla glass installation instructions Toyota provides the aftermarket, he explained: If the OE instruction pertains to safety related issues, yes, our standard bows to the OEM instructions. If the instructions are not safety related or are based on original assembly procedures that are not needed or practical to current tools, materials or procedures, we would look at each instruction and deem them pertinent. For example, “1. INSTALL NO. 1 WINDSHIELD GLASS STOPPER (for 2-piece Type). This is not needed in the Aftermarket because we use other means to hold and July 2018

position the glass other than the glass stopper. “3. INSTALL WINDOW GLASS ADHESIVE DAM” due to our use of high viscosity adhesives, positioning dams used in the assembly plants are not required in the aftermarket. However, the note “When replacing the windshield glass of a vehicle equipped with a forward recognition camera, make sure to use a Toyota genuine part.” is pertinent to a safety issue and would be followed by reputable auto glass service providers. Zajic also mentioned the need to calibrate advanced driver assistance systems following windshield work, which he called a “hockey-spike” trend. “It’s coming fast,” he said Thursday. Every OEM has its own calibration requirements, he told the House Corporations Committee. “How can a small business, let alone a large business, comply to each one of those?” he asked the lawmakers. Zajic told representatives April 24 that Safelite’s in-house aftermarket calibration solution — a piece of Bosch technology he said Thursday was able to handle 70 percent of automaker calibrations — exceeds OEM standards. (It’s unclear if any automakers have formally signed off on the Bosch system as an equivalent ADAS calibration solution.) “We’re actually taking a step back” by requiring the glass industry to follow OEM calibration procedures instead, Zajic told lawmakers. Asked if there’d ever been a situation where a glass installer who followed the ANSI standards found itself in legal hot water for not following OEM repair procedures, Zajic said he didn’t know of any but it wasn’t his area of expertise. Zajic said he wasn’t aware of any failures if a glass installer followed the ANSI standard. The industry had high customer satisfaction, he said. “There are no complaints in our industry,” Zajic said.

Auto Glass Exemption Turn to Page 26


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Atlanta I-CAR Golf Tourney Raises Over $65,000 for CREF In its ninth year, the Atlanta I-CAR Committee's annual golf tournament in April raised more than $65,000 for the Collision Repair Education Foundation (CREF). Held at Woodstock, Georgia's Golf Club at Bradshaw Farm, this year's tournament attracted more than 250 golfers. Money was raised in a variety of ways from the golfer's $125 registration fees (or $500 per foursome), Mulligan Packages and raffle tickets. This was also the tourCustomer Data From Page 17 shops with a tool to protect themselves. The document states that all information (data) provided to outside vendors is owned exclusively by the shop and provided for the sole purpose of conducting

nament's most successful Ball Drop in its three-year history with some 750 golf balls at $10 each being dropped from a helicopter. The winner walked away with $2,000. Several new sponsors, donating from $100 to $8,000, also contributed to the tournament's fund-raising success. But it wasn't just about fund raising. Golfers were treated to 18 holes of worldclass golfing with some sort of activity welcoming them at every hole. Activities

such as back massages and duck chipping added to the fun. This year's tournament brought its nine-year total raised for CREF to more than $375,000. These donations have then been awarded to local collision schools and programs in the Metro Atlanta area. Some of our recipient schools have been Maxwell High School of Technology, Athens Technical College, and Atlanta Technical College. n

business. It does not grant the authority or privilege to share the data, sell it, or repackage it in total or part without the express written consent of the shop. “We believe that most third-party vendors in the industry do a great job of protecting a shop’s data,” Wills said,

“and they have policies and contractual language to highlight their commitment to doing the right thing. We also know that there are a few vendors that profit from using the shops’ data without their express written consent. It’s time for the industry to take note and take control of

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Honda Awarded For Advanced High-Strength Steel Innovation The Steel Market Development Institute (SMDI), a business unit of the American Iron and Steel Institute (AISI), awarded the "Automotive Excellence Award" to Honda Motor Company for their advanced high-strength steel (AHSS) innovations in the 2018 Honda Odyssey. The award was presented today by David Anderson, senior director, automotive market, SMDI at the 17th annual Great Designs in Steel (GDIS) seminar in Livonia, Michigan. Nic Goldsberry, senior body design engineer at Honda, received Training From Page 16 should come with comprehensive training opportunities to ensure the customer not only understands the ins and outs of the equipment but also how best to use the product to maximize productivity and profitability for the shop,” adds Perry. “Bundling our measurement, frame rack and welding products with Chief University training vouchers helps increase the likelihood that customers will sign up for a course and reap the allin-one benefits that Chief provides, from quality equipment to in-depth training to ongoing service and support.” Chief University training is certified by the National Institute for

the award for his GDIS 2017 presentation, titled, "The All-New 2018 Honda Odyssey." Honda designed an all-new chassis for the 2018 Odyssey, based on the platform used in light duty trucks to maximize maneuverability and steering ease. They employed the Next-Gen Advanced Compatibility Engineering (ACE) body structure in combination with tailor welded hot stamped door rings and a new multi-connection bumper beam to enhance occupant protection. The Odyssey is comprised

of 58 percent high-strength steel leading to high rigidity and a lightweight body. "Automotive Excellence Award winners use advanced high-strength steel in applications to provide the best value for consumers while also improving vehicle performance and sustainability," said Jody Hall, vice president of the automotive market at SMDI. "Steel is driving innovation and Nic and the Honda team are a great example of the capability of these next generation steel grades." n

Automotive Service Excellence (ASE) for compliance with the Continuing Automotive Service Education (CASE) Standards. Chief University is among a select few programs recognized as a member of the I-CAR Industry Training Alliance® program. Chief University class offerings are updated frequently. For the most up-todate schedule, course descriptions and to register, visit ViewAvailableClasses.aspx?PL=2. To learn more about Chief and its full line of collision repair equipment, specifications and training, visit, contact your local Chief distributor or call (800) 445-9262. Chief is also active on Twitter,

ChiefAutomotive, and Facebook, Chief is one of the world’s largest manufacturers of high-quality collision repair equipment and services. The Chief product line includes frame-pulling equipment, vehicle-anchoring systems, measuring systems, vehicle dimensional specifications, joining equipment such as welders and rivet guns, wheel service and alignment equipment, as well as related equipment like adhesive debonders and fume extractors. Through Chief University, Chief provides comprehensive training on structural analysis, computerized measuring, collision dynamics, aluminum repair, and design based repair.n



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Federal Insurance Office Survives Dodd-Frank Reform U.S. Senate Banking Committee for Saving FIO The Automotive Service Association cerns for collision repairers and consumers Senate leaders explaining the importance (ASA) made the establishment of the that had to rely on a 50-state property of FIO to collision repairers and consumers Federal Insurance Office (FIO) its top priand casualty insurance based regulatory The Senate Banking Committee ority during Congress’ consideration of system. Although FIO has not fulfilled responded with a Dodd-Frank Reform the Dodd-Frank Wall Street Reform and the mission envisioned by the original markup bill, S. 2155, the Economic Growth, Consumer Protection Act Regulatory Relief and in 2010. Despite significant Consumer Protection opposition, FIO did become Act that excluded Scott Benavidez, COC director from Albuquerque, part of the Dodd-Frank the repeal of FIO. N.M., commented after the Tuesday vote, “This is an Reform law. The Senate Banking According to the U.S. example of how collision shops and consumers can make Committee’s package Department of Treasury, FIO proved to be a critia difference." was vested “with the authorcal juncture in deterity to monitor all aspects mining whether FIO of the insurance sector, survived or not. After monitor the extent to which traditionally sponsors of the underlying legislation, the Senate passage and much discussion with underserved communities and consumauthorized structure for additional regulathe House leadership, the House passed S. ers have access to affordable non-health tory scrutiny and advocacy for repairers 2155 yesterday by a vote of 258-159, leavinsurance products and to represent the and consumers is in place with FIO. ing FIO in tact. United States on prudential aspects of The U.S. House of Representatives Scott Benavidez, COC director from international insurance matters, includpassed the Financial Choice Act on June Albuquerque, N.M., commented after the ing at the International Association of 8, 2017, which eliminated the FIO. ASA’s Tuesday vote, “This is an example of how Insurance Supervisors. Collision Operations Committee (COC) collision shops and consumers can make “In addition, FIO serves as an advimade retaining the FIO its top priority for a difference. The House had repealed FIO, sory member of the Financial Stability the 115th Congress. long-supported by ASA, and because a Oversight Council, assists the Secretary ASA leaders contacted members of number of insurers and agents supported with administration of the Terrorism the U.S. Senate to advocate retaining FIO a FIO repeal, many believed that FIO’s days Risk Insurance Program and advises the in any final Dodd-Frank Reform package. were numbered. [But] FIO has survived. Secretary on important national and And ASA’s COC met with FIO leadership at Our goal now is to work to increase FIO’s international insurance matters.” the U.S. Department of Treasury, Senate role in the property and casualty insurance ASA’s efforts were based on conBanking Committee leadership and other arena.”n


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rear belts, which seems even stricter. Repair Driven News submitted a question to Collision Advice and Nissan about what to do in such situations where the OEM repair procedures seemingly conflict with a different Nissan communique but haven’t yet heard back. Similar instructions were found in the owner’s manual and service manual for the 2017 Nissan Altima sedan, suggesting shops should check for such rules on other Nissans and Infinitis they fix. We’d recommend contacting Nissan to find out what they want you to do for any unactivated pretensioners you encounter, either through the “Ask I-CAR” portal, via (for certified shops) or completing the “help make this service manual better” form on the third page of a service manual. Nissan also offers free repair help on the Nissan Installer Repair Hotline, 855-8284018, weekdays from 7 a.m. to 7 p.m. CST. Reprinted Contented: Copyright © 2018. DRIVEN COMMUNICATIONS INC. All Rights Reserved.n

Certain parts are only engineered to be installed one time and are not designed to be removed. In a collision application, if you are removing a part that’s designed for installation only, you must discard the old part and install a new part. This varies based on the part and should be noted in the service manual.

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Auto Glass Exemption From Page 18 Zajic called for an exemption to the bills similar to how the glass and auto body industry collaborated on separate licensing rules for glass technicians years ago. (He said the auto glass industry hadn’t been consulted on this bill.) Rhode Island law demands a glass technician be trained (one of the few states to do so, Zajic said) and follow the ANSI standard. “We feel very comfortable with what we’ve created in Rhode Island,” he said. “… Just exclude us. Just move on.” A substitute version of Senate Bill 2679 will go to the full chamber on May 15. The companion House Bill 8013 has not yet cleared the House Corporations Committee Zajic addressed April 24. Technically, neither measure seems to force a body shop or glass installer to do anything. It only bars insurers from requiring they deviate from OEM repair procedures. The current version of SB 2679 amends Rhode Island General Laws 27-10.22 (c) to add, “When ‘OEM part(s) are used in the repair of a motor vehicle, no insurance

company may require any repairer to use repair procedures that are not in compliance with the recommendations of the original equipment manufacturer.” HB 8013 instead adds 27-10.2-2 (d), stating, “No insurance company may require any repairer to use repair specifications or procedures that are not in compliance with the recommendations of the original equipment manufacturer for those parts.” We asked why Safelite couldn’t under such language just continue to install glass however it wanted. “That is our exact concern,” he wrote in an email. “The language is ambiguous and open to interpretation. It’s the language the body shops have used in the OEM v. Non-OEM crash part debate. “This is being driven by the Tracy lawsuit from last year against a body shop that bonded v. welded a roof on a Honda Fit. The firm now is trying to state nonOEM parts have an impact on safety system performance. “Because parts and products mandated under the ANSI standard must be equivalent and meet OEM specifications (they do either by the manufacturer guar-

antee and/or FMVSS) this debate (and language) shouldn’t apply to us.” The bill also requires consumer consent to deviate from the OEM parts catalogue for “any collision damaged part on the vehicle” — not just “body” parts — on vehicles up to 48 months. It also still demands the consent from third-party claimants — not just the “first-party” vehicles specified under current Rhode Island law. Zajic said Safelite also opposes the bill on the expansion of what parts are covered under the law. The new bill would require consent from a consumer to go aftermarket on anything from a windshield wiper to the windshield itself. He argued that unlike other body parts, aftermarket windshield glass was held to a higher standard already by the federal government and should be permitted. However, the existence of ADAS related to the glass and OEM warnings about aftermarket windshields like that cited by Berenak would seem to complicate this argument. Reprinted Contented: Copyright © 2018. DRIVEN COMMUNICATIONS INC. All Rights Reserved.n




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Ford: Opportunities for OEMs to Change Insurance With Connected Cars By John Huetter An automaker’s connection to the customer and vehicle could give it pieces of the customer value chain beyond the vehicle purchase and financing, based on a presentation last week from Ford connectivity and emerging services global director Mike Tinskey. Tinskey told a TU-Automotive webinar on OEMs and usage-based insurance (a term which can mean using telematics to set premiums based on miles driven or driving behavior) that Ford was seeing opportunities for change and disruption. The value chain of an F-150 could see a customer who bought a $40,000 truck spending more than $7,000 annually on factors like financing ($960), insurance ($1,890) gas ($2,000), parking and tolls ($1,650), mechanical repairs and parts ($1,150), and drive-through

payments ($400), Tinskey said, citing Edmunds data. Tinskey said the number of embedded modems in Ford vehicles “will continue to increase very quickly,” and a modem in the example F-150 could change spending for every one of those items, “and insurance is no exception.” The implication seemed to be that the OEM could capture a cut of that $7,000 by facilitating such transactions with a connected car. Ford in March announced that it would by 2019 deliver “standard connectivity on new vehicles, paving the way for over-the-air updates and the Transportation Mobility Cloud, an open platform that will empower tomorrow’s mobility systems.” It also that month announced an OBD-II plugin offering limited connectivity to older cars for $16.99 a month, with an option

to upgrade it to a 4G LTE Wi-Fi hotspot through Verizon. In January 2017, it announced its DriverScore technology for cars with SYNC 3 could let consumers share the data with carriers for discounts. This connectivity also has the potential to change how consumers buy insurance and what they pay for it, according to Tinskey and co-presenter Chris Wiklund, senior product manager of connected car services for Allstate telematics spinoff Arity. The trends and predictions they described Thursday could have major ramifications on collision repair. Connected cars and usage-based insurance open the door for OEMs and insurers to detect a crash and recommend their at times competing networks Ford Connected Cars Turn to Page 34

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2018 Navigator Full-Size SUV That Combines Modern Luxury With Advanced Technology Navigator’s elegance is on display before the doors even open. Upon approach, the chrome Lincoln star logo on the grille softly illuminates**. Then, LED lighting in the lower front body and taillamps subtly engages, and a luminous Lincoln welcome mat appears beneath the front doors. At night, interior ambient lights sequentially illuminate each of the SUV’s three rows. During the day, a panoramic roof fills the cabin with natural light. A twin-turbo V6 engine projected to produce 450 horsepower provides smooth power whenever you need it, delivered through a 10-speed transmission. Navigator’s lighter, high-strength aluminum-alloy body removes nearly 200 pounds, helping create a more refined ride. Additional weight savings have been reinvested in features such as towing capability and quietness. For example, laminated front and side glass contributes to the quietest Navigator cabin ever. The all-new Navigator offers speed-dependent adaptive lighting, a new Lincoln technology that provides a wider spread of light at lower speeds for increased visibility – helpful when driving through residential areas. As the vehicle accelerates, the beam of light narrows to help eliminate the glare off signs or other distractions. Beneath the sleek interior are inclination and intrusion sensors, which trigger an alarm if someone attempts to move or enter the vehicle. Spacious, Luxurious Interior Inside, spaciousness comes in all three rows, including storage in each to keep the cabin clean and organized. The all-new Navigator’s advanced cargo management system offers an adjustable shelf behind the rear seats that allows clients to create storage customized to their needs. Even with the vehicle parked on an incline, the feature ensures groceries won’t roll out when the liftgate is opened. The interior layout is clean and 28

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The signature theme for Lincoln Black Label Navigator, Yacht Club, is designed to evoke the sensation of being on a yacht in the open air with family and friends. The interior reveals stunning Coastal Blue Venetian and Blue Bay Alpine leather, complemented by whitewashed teak appliqués for an open, airy ambience. Yacht Club The signature theme for Lincoln Black Label uncluttered, with a simple, soothing membership privileges. Navigator, Yacht Club is designed to evoke ambience. the sensation of being on a yacht in the “When designing the Navigator, First-Class Seating For All open air with family and friends. The interior we put an emphasis on ultra-luxury Even when the all-new Navigator reveals stunning Coastal Blue Venetian touch points,” says David Woodhouse, is fully packed, each occupant canand sit Blue Bay Alpine leather, by Lincoln design director. “We took in comfort. The complemented driver and front-seat whitewashed teak appliqués forPosition an open, everything the client would see and passenger enjoy Perfect Seats, airy ambience. touch, and made sure it would look which offer massage, heating and cool-

Cha Maj plea and With and is b awa of a

and feel a little more exuberant, a ing functionality, and can be adjusted little more indulgent and incredibly up to 30 different ways. beautiful.” Standard SYNC® 3 with both The client experience is furApple CarPlay™ and Android Auto™ ther elevated through Lincoln’s new compatibility enables clients to man*Restrictions may apply. See a participating Lincoln Black Label dealer for Personal Profile. It uses the key fob to at participating age audio, Lincoln phone,Black navigation and more **Available Label dealers only. recall individual driver preferences for from the vehicle touch screen or steeradapting seat, mirror and pedal posiing wheel-mounted controls. Secondtions, as well as climate control and row passengers have their own audio entertainment settings. and climate control, while third-row For owners desiring a more perseats feature power recline capability. sonalized look, Navigator comes with An available rear-seat enterthree Lincoln Black Label options – an tainment system allows passengers exclusive collection of interior design Lincoln Please Turn to Page 32 themes and materials, plus a host of July 2018

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A Pickup Truck Has Rolled Away with the Top Honors at the 2018 GAAMA Family Car Challenge Overall Winner, Best Family Car: 2019 Ram 1500 and Best Family Pickup Truck: 2019 Ram 1500

Best Value Family Car: 2018 Mazda CX-5

Best Green Family Car: 2018 Chrysler Pacifica Hybrid

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Right: 2019 Ram 1500 Laramie Longhorn with Black/ Cattle Tan interior

The 2019 Ram 1500 was selected as the Best Overall winner after a day of driving and comparison by automotive journalists. They chose from a range of vehicles including sedans, crossovers, wagons, minivans, and full-size SUVs and trucks. “Our winners this year provide an example of how consumers are moving from sedans to crossovers, minivans, wagons and even into full-size trucks – all viable choices considering how well vehicles are equipped these days for families,” said Daryl Killian, GAAMA president and host of The AutoNsider on News & Talk 1380 WAOK, an Entercom Radio Station. “It is really difficult in this day and age with so many manufacturers making so many quality products to select a clear and concise winner in the GAAMA Family Car Challenge,” said Killian. “I think all of our competitors were in great company and our winners should be proud of their victories.” GAAMA, the Greater Atlanta Automotive Media Association, is a professional organization of automotive journalists, OEM representatives, and Fleet managers. Our goal is to improve communications with the automotive industry and to encourage accuracy in the coverage of mobility and personal transportation.n 30

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July 2018

Best Three-Row Car: 2018 Chrysler Pacifica

Best Luxury Family Car: 2018 Mercedes-Benz E400 Wagon

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2018 Navigator Additional Available Technology Includes: Trailer Backup Assist, which automatically steers the vehicle to turn a trailer the desired amount – meaning less time required to perform the task. Navigator is expected to deliver more towing capability than any other premium full-size SUV 360-degree camera and enhanced park assist, which reduce stress from parallel and perpendicular parking. The system integrates views from four cameras to create an overhead image so the driver can see all around the vehicle Adaptive cruise control, which automatically slows Navigator in stop-and-go traffic – resuming speed when traffic allows

Lincoln From Page 28 to stream content wirelessly with an Android device to one of the 10-inch adjustable screens mounted on the rear of the front seats. Content also can be accessed through more traditional devices like an SD card, an HDMI cord or a USB, as well as through SYNC AppLink™, which permits the frontseat passenger to monitor and select viewing content. Each screen can display different content, allowing a personalized entertainment experience for every passenger. Through Lincoln’s agreement with Sling Media, those who own a Slingbox can access their TV channels

on the go. The standard Wi-Fi allows for up to 10 mobile devices at a time to be connected. The Revel® Ultima audio with 20 speakers that work in concert with Navigator’s interior design and acoustics. This transforms the cabin into a personal theater with three distinct listening modes – stereo, audience and on-stage.

want displayed. An available Head-Up Display can show selected information on the windshield instead of the instrument cluster. This helps drivers keep their eyes on the road and hands on the wheel. It’s also easy to adjust to changing conditions. With the turn of a dial, the driver can adapt the Navigator to changing road or weather, and enjoy a smooth, confident ride.

Family-Friendly Technology Navigator is designed to be intuitive and easy to use. A 12-inch configurable instrument cluster allows drivers to choose the information they

*Cargo and load capacity limited by weight and weight distribution. **Lincoln star illuminates on Reserve and Black Label models only.n

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Ford Connect Cars From Page 27 immediately. Closer insurer-OEM partnerships could also render the DRPs of competing carriers less valuable. Usage-based insurance can weed out bad drivers who would generate more collision business — and the telematics can actually be used to improve driver behavior. Wiklund said about 36 million connected cars exist today, with 78 percent of “high-end” vehicles and 32 percent of “volume brands” sold connected — though Arity expects the latter will “change drastically” soon. He said major OEMs want 100 percent connected vehicles within the next year or two, McKinsey found 40 percent of consumers would switch brands to have a connected car, and automakers have treated the data from such vehicles as a “significant profit stream.” Arity projects the proportion of households with a connected car would in the next five years match the high degree of saturation seen today by smartphones, he said. For an insurer, even a single connected car should yield enough data “to start with” about the risk of policies for the household, according to Wiklund. “We need to start looking at connected car data now,” he said. Tinskey said that in addition to measuring the driver’s risk with usagebased insurance, “we believe the vehicle should also be scored” based on its advanced driver assistance systems performance. (This already happens to some degree at the Insurance Institute for Highway Safety.) Consumer Reports data shows satisfaction with ADAS, according to Tinskey, and “we are beginning our journey” to quantify the impact of ADAS, he said. Ford has begun to test vehicles with and without ADAS safety systems, and the frequency and severity data so far “are encouraging,” with claims data starting to show the same result, Tinskey said. Within the next year or two, the impact should be apparent, he said. Wiklund said insurers could indeed provide discounts for ADAS sys34

Southern Automotive Journal

tems — but it could also yank the lower premiums if the customer brought the system offline. “A good portion” of people disable autobraking, he said, “so maybe they don’t deserve those discounts.” He also predicted that drowsiness sensors would move to lower-end vehicles. (He didn’t elaborate, but the technology can refer to systems able to monitor drivers with an interior camera or the vehicle’s behavior on the road to detect the owner is nodding off.) Biometrics which can actually monitor driver health signs (such as pulse, blood pressure or temperature) are being introduced on higher-end cars and will “eventually” go mass market, he predicted. While many carriers are using plug-in device to track driving behavior, Tinskey said Ford felt the data from an embedded vehicle modem “is the highest quality,” and a customer didn’t have to do anything than opt-in — nor did they have to spend a piece of their own data plan to share their information. An insurer also could be sure the consumer was actually driving the vehicle, rather than have to determine this another way. (For example, think of a usage-based insurance program tied to a customer’s cell phone. When an insurer sees from UBI data the customer is watching Netflix while traveling 60 mph, is it distracted driving, or is the policyholder merely a passenger on the trip? Are they even in their own vehicle?) However, Wiklund argued that OEMs embedding connectivity would add value to existing insurer connected devices, such as a smartphone app or OBD-II dongle, rather than replace them in the near-term. A carrier would use both the OEM and aftermarket options. An insurer partnering with an OEM also might be cheaper than relying on advertising, Tinskey suggested, presenting data from S&P Global Market Intelligence and J.D. Power that showed companies spending millions on ads to in some cases capture a small customer yield. (GEICO, for example, spent $1.34 billion in 2015 but puled in a Top 5-leading 7.6 percent yield rate. Nationwide, meanwhile, spent $359 July 2018

million on ads but only saw a new auto customer yield rate of 1.8 percent.) He said Ford’s heard it costs in the $700 range for one insurer to convince a customer to switch carriers, and data suggests $3-$4 billion a year was spent on insurance ads. Insurance could instead be offered “either pre or post” at the time a customer bought a new vehicle — a tactic that’s already in place in Europe and China, and with regulatory tweaks could be modified to UBI in those countries, Tinskey said. Almost everyone in the “Ford world” buys Chinese insurance policies, at the point of vehicle purchase with a 12-month pre-pay of the $1,000 average annual cost, he said. “It’s a very different arrangement,” he said. He predicted the model would shift to dealership insurance sales for Ford and other OEMs in the U.S. as well. Wiklund said leads from connected cars are valuable, and having an insurance-grade driving score that a carrier can use for an exact quote “increases the value of that lead tremendously,” he said. A carrier can give a “much more competitive quote” upfront with such data, he said. (One can imagine a scenario where a telematicssavvy carrier can dramatically undercut the consumer’s current premium developed through traditional methods.) Wiklund said data rights, ownerships, and opting in must be addressed, but predicted the success of the program would come down to the consumer seeing the value proposition of sharing data. If the exchange was transparent and fair, they’d accept it, he said. Wiklund said the usage-based insurance utilization is about 4 percent, while Tinskey predicted about 10 percent of policyholders opted in to UBI. Tinskey said new policyholders were increasing the opt-in rate, and some insurers are seeing a “very high doubledigit conversion” to usage-based insurance. He predicted the industry would reach a point soon where not sharing data with a UBI program would mean higher premiums. Reprinted Contented: Copyright © 2018. DRIVEN COMMUNICATIONS INC. All Rights Reserved.n

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Southern Automotive Journal July 2018  

Atlanta I-CAR Golf Tourney Raises Over $65,000 for CREF Anderson Draws Auto Body Shops’ Attention To One-Time-Use Nissan Parts Concerns Ra...

Southern Automotive Journal July 2018  

Atlanta I-CAR Golf Tourney Raises Over $65,000 for CREF Anderson Draws Auto Body Shops’ Attention To One-Time-Use Nissan Parts Concerns Ra...