2023 Gender Institute Impact Report

Message From Our Executive Sponsor

As the Chief Nurse Executive Officer (CNEO) of Saint Francis Memorial Hospital, I am committed to supporting the Gender Institute program and providing top level leadership to drive its sustainability efforts. The mission of the Gender Institute aligns with our organization’s vision, values, and strategy. But most importantly, the transformative impact it has on the lives of transgender patients and their families is monumentally life changing.

Our mission at the Gender Institute is crystal clear: to deliver compassionate, high-quality, and affordable health services to transgender patients and their families. We recognize that improving the quality of life for our transgender patients goes beyond medical interventions. It requires a comprehensive approach that addresses their unique needs, challenges, and aspirations. To achieve this, we work tirelessly with our community, forging partnerships and engaging in ongoing dialogue to assess needs and identify gaps in care.

In our unwavering commitment to excellence, we are guided by The Human Rights Campaign Foundation and its standards of care. These standards serve as a compass, ensuring that we provide ethical and high-quality care that is both individualized and patient-centered. We recognize the responsibility we have to meet and exceed these standards, consistently striving for excellence in our service delivery.

Sustainability requires strong leadership, collaboration, and continuous improvement. Through strategic planning, resource allocation, and ongoing evaluation, our leadership ensures that the Gender Institute remains at the forefront of transgender health care, consistently adapting to meet the evolving needs of our patients and their families.

By fostering a culture of inclusivity, respect, and ongoing education within our organization, we empower our staff to provide the highest level of care to our transgender patients. We invest in their professional development, offering cultural competency training and resources to ensure they are equipped with the knowledge and skills necessary to create a safe and welcoming environment.

Through effective leadership, collaboration with the community, and adherence to the highest standards of care, we are dedicated to delivering compassionate, high-quality, and affordable health services to transgender patients and their families. Our mission-driven approach reflects our understanding of the impact we have on our community, and it is through this commitment that we strive to build trust and confidence among our stakeholders. Together, we will continue to make a positive difference in the lives of our transgender patients and their families.

Sincerely,

Kim Brown-Sims, MBA, RN, FACHE, NEA-BC

Vice President and Chief Nurse Executive Officer

Saint

Francis Memorial Hospital & St.

Mary’s

Medical Center

The

Gender Institute Presents:

The 2023 Annual Impact Report

Our vision is to be a multidisciplinary medical center of excellence, continuously improving services and staying at the forefront of transgender health care.

Our dedicated multidisciplinary team has worked tirelessly to provide compassionate, high-quality, and affordable health services to our Transgender and Gender Diverse (TGD) patients. Acting as a comprehensive wrap-around service center for our TGD patients, families, and community, we engage in community outreach, providing social services, support, and education for best practices in gender affirming care. Our vision is to be a multidisciplinary medical center of excellence, continuously improving services and staying at the forefront of transgender health care. We are wholeheartedly grateful for the support of our team, partners, and community, especially The Saint Francis Foundation. While celebrating achievements, we remain committed to advocating for the rights and well-being of transgender and genderdiverse individuals, striving for a future of comprehensive health care and support for all.

01 | Executive Advisory Board: Our executive board plays a vital role in shaping the Gender Institute’s vision, expanding its reach, and ensuring that it remains a leader in transgender health care. Through their collective expertise and commitment, the board members contribute to creating a health care environment that is sensitive, inclusive, and responsive to the needs of the transgender and gender diverse community.

02 | World Class Surgeons: The presence of these world-renowned surgeons at the Gender Institute further solidified its reputation as a leading center for transgender surgical care. Their contributions, both in the operating room and within the medical community, reflects the Institute’s commitment to excellence, innovation,and the overall wellbeing of transgender and gender diverse individuals.

03 | Operations Team: Our commitment to interdisciplinary collaboration is strengthened by the Operations Workgroup, which strategically integrates each department within the hospital into the Gender Institute. This workgroup serves as a vital link, fostering communication and coordination among various departments to enhance the overall interdisciplinary approach. By pulling together diverse expertise, we ensure a comprehensive and seamless experience for our patients, further advancing our mission to provide holistic and effective care.

04 | Financial Task Force: A dedicated group of key stakeholders who play a pivotal role in reviewing all surgical cases, authorizations, and the financial processes, ensuring the Institute’s fiscal responsibility and sustainability. The Financial Task Force acknowledges the many barriers faced by patients in obtaining coverage for gender affirming care and we are dedicated to providing responsive individualized support to our patients’ needs.

05 | Gender Champions: A dedicated group of stakeholders at the hospital committed to enhancing the transgender program. These stakeholders, representing a diverse range of perspectives, play a pivotal role in driving positive change. They bring together the knowledge, experiences, and insights needed to create a more supportive and inclusive environment for transgender and gender diverse patients.

The Saint Francis Foundation

Together, hand in hand, we continue to break new ground, forging a path toward a more inclusive and equitable future for all.

The Gender Institute attributes its successes and impactful strides to the steadfast support of the Saint Francis Foundation. Through years of dedicated partnership, the Foundation has proven to be an indispensable ally in realizing the Institute’s vision. The Saint Francis Foundation’s mission is to raise funds and provide grants that bolster Saint Francis Memorial Hospital’s ability to deliver exceptional health care services and compassionate care to its patients and communities. Their commitment to fostering positive change and removing barriers to accessible health care for the TGD community has been a driving force behind the Institute’s transformative work. Through their benevolent philanthropic initiatives and collaborative efforts in securing grants, the Saint Francis Foundation has become the lifeline that sustains our mission, providing vital resources and breathing life into the dreams of those striving for a more inclusive community.

Since the Saint Francis Foundation began supporting care for genderdiverse patients in 2019, they have committed nearly $7.4 million. This funding enables high-quality care that ensures access for our trans and gender-diverse community. Over $5.5 million has directly funded state-of-the-art equipment, medical staff training, patient care, and the construction of a dedicated community space within the hospital. Additionally, they’ve stewarded over $965,000 from philanthropic partners to ensure crucial programmatic support, such as patient navigation services. Furthermore, the Foundation has allocated $840,000 over the past five years to support local health care partners, collaborating with organizations like the San Francisco Community Health Clinic, Lyon-Martin Health Services, and Maitri to ensure quality care regardless of financial means.

In reflecting on our milestones, we extend our deepest gratitude to the Saint Francis Foundation for their unwavering support and warmth. Together, we celebrate the impactful synergy of philanthropy and passion, crafting a narrative of hope and transformation that transcends time.

Quality Metrics

At the Gender Institute at Saint Francis Memorial Hospital, measuring metrics for quality is a vital aspect of ensuring excellent patient care and continuous improvement. The following are some key metrics that the Gender Institute utilizes to evaluate and maintain high-quality standards: Patient Satisfaction, Misgendering Incidents, Surgical Outcomes, Continuity of Care, Safety and Infection Control, and more!

This year we have achieved:

Overall Gender Surgery Growth

Inpatient Growth Trend

Gender Surgical Volume by Fiscal Year FY2018-FY2024 Projected

Outpatient Growth Trend

Mortality Rate

Take a Walk With Us

Saint Francis Memorial Hospital (SFMH) has been an active member of the LGBTQ+ community for decades. Our commitment to serving the LGBTQ+ community continues today as we provide crucial genderaffirming surgeries from expert surgeons to our transgender patients who often face incredible barriers to health care. With the intention of providing the best medical care possible, we created the Gender Institute at Saint Francis Memorial Hospital, a council of transgender health experts and collaborators who continuously assess needs and identify gaps in care.

1966

Dr. Edward Falces performs the first transgender surgery in the United States at Saint Francis Memorial Hospital in San Francisco. Dr. Lesley Hovey, Dr. James Kauth, and Dr. Doug Ousterhout followed in performing surgeries for transgendered patients.

2019

2016

The Gender Institute at Saint Francis Memorial Hospital is established.

Saint Francis Memorial Hospital hosts San Francisco’s first medical conference on transgender health—marking the public launch of its Gender Institute with transgender only surgeons.

2020

Saint Francis Memorial Hospital earns an LGBTQ+ Health Care Equality Leader designation from the Human Rights Campaign Foundation (HRC).

2021

Saint Francis Memorial Hospital nurse Sara Lentz receives a Transgender Certified Care specialization.

Saint Francis Memorial Hospital achieves SRC’s Center of Excellence in Gender Affirmation Surgery Accreditation based on the number of surgeries performed at the hospital. To date, Saint Francis remains the first hospital in the United States and internationally to receive this designation and Dr. Heidi Wittenberg, Medical Director for the Gender Institute has been recognized as a Master Surgeon by the SRC.

2022

Saint Francis Memorial Hospital continues to achieve an LGBTQ+ Health Care Equality Leader designation from the Human Rights Campaign Foundation (HRC).

2023

A year of remarkable progress. Read on to see some of the highlights of 2023.

A Look Back on 2023

March 2023 Transgender Day of Visibility (TDOV)

The Transgender Day of Visibility event, held on Friday, March 31, was a remarkable and impactful occasion dedicated to celebrating transgender individuals while raising awareness about the discrimination they face and recognizing their valuable contributions to society. The event encouraged participants to show solidarity and proudly display their support for transgender individuals. Transgender pride flag pins were made available at employee entrances and in the cafeterias; this simple gesture not only united individuals in support but also served as a visual representation of their commitment to promoting inclusivity and diversity.

Employees had the opportunity to stop by and learn more about the event’s significance, further strengthening their understanding of the transgender community’s challenges and contributions. A key highlight of the event was the educational panel discussion on empowerment. This hybrid event took place from 12:00 to 1:00 p.m. and was accessible both on-site at Saint Francis Memorial Hospital in the Education room and through a virtual Zoom meeting by scanning a QR code. The panel featured distinguished experts including Dr. Sara Lentz, D. Hilton, Malina Keaton, Dr. Lin Frasier, and Dr. Heidi Wittenberg who shared their insights on vital topics, including gender-affirming care, and empowerment of trans and gender-diverse individuals.

The Transgender Day of Visibility event not only celebrated and empowered transgender individuals but also educated participants about the challenges and achievements within the transgender community. It was a powerful testament to the commitment of our hospital to foster inclusivity, understanding, and support for all. The event served as a beacon of hope, solidarity, and progress, reinforcing the importance of celebrating diversity and promoting equality in our society.

April 2023 “Safe Space for All” and “Be You” Marketing Campaign Launched

There you are. More confident than ever.

In 2023, a marketing campaign was launched to highlight the services offered by the Gender Institute. The campaign and its tagline, “Be You,” celebrates individuality and self-expression while challenging societal norms, aiming to foster confidence and to assist with normalizing the breaking of stereotypes.

The campaign message of Be You signifies that life is already hard. And when you’re not living life as your true self, it can seem impossible. At the Gender Institute, it’s our goal to make you feel whole, so your outside matches that inside feeling. We embrace humankindness and compassion with every interaction, so the whole world can finally meet the real you.

The campaign employed offline and online media channels within San Francisco to raise awareness. Paid digital ads and social media ads run year-round. The campaign incorporates transit shelter and print advertising during Pride Month in June to further highlight the Gender Institute in this crucial awareness period within the LGBTQ+ community.

The Gender Institute also introduced the “Safe Space for All” messaging to ensure that everyone walking through the doors of our hospital knows it is a supportive environment free from judgment for our LGBTQ+ communities.

Safe Space for All

The campaign has resonated with the audience, solidifying Dignity Health’s and Saint Francis Memorial Hospital’s commitment to inclusivity and compassion. Through the words and images of “Be You” and “Safe Space for All,” we demonstrate our commitment to a world where everyone feels valued and accepted.

The Gender Institute

August 2023 Pride Month Celebrations

Our participation in LGBTQ+ Pride Month was an essential aspect of our program because it exemplified our dedication to inclusivity, our unwavering support for the LGBTQ+ community, and our commitment to creating an accepting and educational work environment. It allowed us to celebrate diversity and unity, build community partnerships, and further our mission of making a positive impact in the lives of all individuals we serve.

By actively engaging in Pride Month, we underscore our dedication to fostering an inclusive environment for our entire community, encompassing all staff members, patients, and their families. Pride Month serves as a platform for educational opportunities that benefit not only our staff but also our program participants. Through initiatives such as HEI training sessions, reflective pauses, and information booths, we strive to promote awareness, understanding, and empathy.

Participating in the 20th Annual Trans March Tabeling event during the San Francisco Community Health Center’s resource fair has allowed us to cultivate meaningful partnerships and broaden our impact. These partnerships play a crucial role in expanding our reach, fostering collaboration with various organizations, and pooling resources for the greater good. Our organization is deeply rooted in the value of inclusion, which serves as a driving force in our mission. These educational experiences are invaluable for personal growth and contribute significantly to the process of community building. We are committed to creating a supportive and inclusive space that celebrates diversity and ensures the well-being of all individuals within our community.

August 2023 First Annual Gen I Symposium

The success of the first annual Gen I Symposium represents a significant milestone in addressing the pressing health care needs of individuals across diverse gender identities. In a world where the importance of gender-affirming care is increasingly acknowledged, this symposium serves as a beacon of hope. It united experts from various medical fields to share their knowledge and best practices, fostering awareness and understanding among health care providers and the community at large. The symposium’s impact resonates with the core mission of the Gender Institute, aimed at delivering compassionate, high-quality, and affordable health care services to transgender and gender-diverse individuals and their families.

The symposium also succeeded in achieving its goal of diverse attendance, with participants ranging from local hospitals, community partners, independent practices, surgeon offices, and professional organizations such as WPATH, making it a collaborative effort that stands to revolutionize gender-related health care. We want to sincerely thank Alyssa Charles, Gender Institute Business Manager; Thao Allen, Director of Business Development; and Dr. Heidi Wittenberg, Gender Institute Medical Director for hosting an extravagant and engaging event. We also want to thank all of our distinguished speakers: Daryn Kumar, CEO, Kim Brown Sims, CNEO, Becky Leyser, Dr. Sara Lentz, D. Hilton, LCSW, Dr. Lin Frasier, Dr. Katherine Yung, Dr. Thomas Satterwhite, Dr. Alexander Facque, Dr. Ellie Zara Ley, and Dr. Min Jun for their commitment and support to our program.

November 2023 Transgender Day of Remembrance (TDOR)

Transgender Day of Remembrance is an annual observance held on November 20th to honor the memory of transgender and gender diverse individuals who have lost their lives as a result of anti-transgender violence. It serves as a day to raise awareness about the discrimination, violence, and hardships that transgender and gender diverse people often face and to remember those who have tragically lost their lives due to these prejudices.

The staff at Saint Francis Memorial Hospital participated by holding a candlelight vigil, a dedicated memorial, and a lunch and learn to commemorate the lives of transgender individuals who have been victims of hate crimes, bigotry, or violence. These events also aim to educate the public about the challenges faced by the transgender community and advocate for greater acceptance, understanding, and support for transgender people.

The Transgender Day of Remembrance was first established in 1999 to memorialize Rita Hester, a transgender woman who was murdered in Allston, Massachusetts, in 1998. Over the years, TDOR has grown into an international observance, drawing attention to the ongoing struggles for transgender rights and safety around the world. It serves as a poignant reminder of the work that still needs to be done to combat transphobia and promote inclusivity and equality for transgender and gender-diverse individuals.

Surgery Excellence

Surgery Leader Jaimie Weber was chosen as a member of the Association of periOperative Registered Nurses (AORN) Taskforce: Care of the Transgender Patient. This task force was created to ensure that all patients, regardless of gender identity, receive compassionate nursing care. The workgroup will create a position statement on behalf of AORN, toolkit for caregivers, as well as other clinical practice guidelines. This work serves to ensure gender inclusivity and equity for all patients receiving care in the perioperative setting. This information will be shared at the annual AORN global surgical conference and expo, March 2024. SFMH’s was also recognized in an article in AORN’s Outpatient Surgery Magazine for their innovative aqua wristbands to help avoid misgendering.

At Dignity Health Saint Francis Memorial Hospital, inclusive language is the centerpiece of a renowned gender care program that ensures every patient who walks through its doors receives the best possible care.

SFMH does this by adhering to this strategy:

• Ask for patient’s name and pronouns every time.

• Document this information in the EMR.

• Offer an aqua band to all patients that makes their name/pronouns visible to providers.

• Use the patient’s chosen name and pronoun (even if it doesn’t match the ID). The tone of this strategy is set from the start.

“We don’t use ‘preferred pronouns.’ We ask, ‘What are your pronouns?’” says Ms. Weber. “It’s no different than when there’s a Robert who likes to go by Bob. Across the board, it’s helpful to find language that’s geared toward creating an inclusive program that extends to all our patients and visitors.”

Gender Champions

The nurses on the 10th floor at our hospital have emerged as true pioneers in championing inclusivity in transgender health care. Their groundbreaking initiative to spearhead 100% pronoun documentation in the Electronic Health Record (EHR) and introduce a pronoun board is a shining example of their dedication to providing the highest standard of care. By ensuring that the diverse gender identities of patients are accurately and respectfully recorded in the EHR, they have created an environment where every individual feels seen and heard. This bold and forward-thinking action not only reflects their commitment to inclusion but also sets a remarkable standard for the entire health care community to follow, making them the true trailblazers of progress in transgender health care.

Education

Throughout the year, the Gender Institute has been steadfast in its commitment to delivering impactful educational teachings, reaching diverse communities and organizations. From collaborating with the Northern Nevada Give Out Campaign to hosting the Gen I Symposium, the Institute has engaged in a range of initiatives aimed at fostering a deeper understanding of genderrelated issues. We hosted a productive lunch and learn session with Santa Cruz providers, providing valuable insights and fostering dialogue. Furthermore, our involvement in the SFUSD Adolescent Day treatment training underscores our dedication to reaching educational institutions, ensuring that educators are equipped with the necessary knowledge to create inclusive environments. The Institute extended its influence by participating in events organized by ACNL, CASC, and TransYOUniting Pride, contributing to a broader discourse on gender equity and empowerment. Through these diverse engagements, the Gender Institute has made significant strides in promoting awareness, understanding, and action surrounding crucial gender-related topics. Furthermore, we can’t deliver world-class care without a team of educated, culturally-responsive providers, so we’ve embedded a foundational course of gender-affirming care within our New Employee Orientation. All clinical staff attend our foundational training which identifies specific barriers faced by trans and gender-diverse patients, instructs staff on how to assess and document names and pronouns (and how to respond in the event of misgendering), and offers best practices in gender-affirming care. Each new provider leaves this training with suggested scripting and a tip sheet to assist with documentation, as well as contact information so that they can continue to consult with Gender Institute staff as questions and challenges arise. Our gender care module is also included in annual competencies and regularly updated, so that our entire team is kept current and engaged in best practices.

Gender Navigator

At Saint Francis, we pride ourselves on offering something truly exceptional in the realm of health care. Our unique commitment to providing comprehensive support to transgender and gender-diverse patients is embodied by the invaluable Gender Navigator role. With unwavering dedication and a deep understanding of the unique challenges faced by this community, our Gender Navigator takes a proactive approach in ensuring that every patient’s journey is marked by respect, affirmation, and exceptional care.

The Gender Navigator begins their crucial work during preoperative preparations, reaching out to patients to ensure that their preferred names and pronouns are thoughtfully and accurately documented in their medical records. This is more than just paperwork; it’s the first step in creating an environment where patients can be their authentic selves, ensuring they feel seen and respected throughout their care journey. The Gender Navigator personally welcomes patients, offering reassurance and empathy that can alleviate pre-surgery apprehension. This is a testament to our commitment to patient-centered care and is just one of the many ways we go the extra mile for those we serve.

What truly makes Saint Francis unique is our unwavering commitment to providing ongoing support. The Gender Navigator remains available throughout our patient’s hospital stay, addressing any evolving needs that may arise. Even after discharge, our Navigator continues to be a lifeline, connecting patients with gender-affirming resources within their local community and beyond. Our dedication to supporting patients on their journey towards well-being knows no bounds.

At Saint Francis Memorial Hospital, our Gender Navigator role is not just a role; it’s a promise. A promise to provide unparalleled care that honors the dignity, uniqueness, and diversity of every individual we serve. It’s a promise to go beyond traditional health care, offering a lifeline of support and respect, ensuring that each patient’s journey is defined by empowerment and affirmation. This is what makes us truly unique, and we are proud to be pioneers in this compassionate approach to health care.

Patient Story

A Journey of Support and Transformation:

A Gender-Affirming Patient’s Story at Saint Francis

When reflecting on his time at Saint Francis Memorial Hospital, this inspiring patient’s story is a testament to the power of support, understanding, and inclusivity in health care. His experience was marked by significant moments and genuine care that made a profound impact.

A Warm Welcome & Inclusive Environment

“I walked up to SFMH after talking with the navigator, thinking how great it was that someone was keeping an eye on all the gendery things that might happen. I remember seeing the rainbow display in the front window and thinking, ‘Wow, this is not 1995 anymore.’ It makes it clear, ‘You are really welcome here.’ It made such a difference, and I felt immediately better once I saw that.”

Care Beyond Expectation

“My first nurse on the 10th floor was honest and told me, ‘I’ve not cared for a patient after this surgery, so I don’t know some things, but I’m ready to find out and provide you with the care you need.’ Her honesty was reassuring, and she brought back another provider with more experience and was very thorough. I could tell how much she cared.”

Equal Treatment

“Waking up in recovery, even despite my pain, I was surprised that I was treated just like I have been for any other surgery. It sounds so simple, but it means so much.”

Asking for What You Need

“My advice to other patients is to ask for what you need, as soon as you recognize what that need is. I could feel how much my nurses cared and wanted to help me, even when it was hard to ask. The little things really matter, and I remember when the navigator came in and opened up my window - I felt so excited to breathe fresh air, and felt so cared for in that small gesture.”

The Impact of Gender-Affirming Surgery

“There are lots of things that limit you, but you also have to think how you’re limiting yourself. I decided to learn French while recovering because it was the hardest thing I could think to do. I didn’t think I could, but I am - just like my surgery. It’s very much like every other part of my transition in that I question ‘why didn’t I do this sooner?’ It’s not perfect, but my life feels so much better. I feel more and more like myself. Every step in my transition has improved my life.”

Understanding the Needs and Challenges

“My world is completely different. My perception of myself, and the amount I feel like myself, feels so much more true.”

“People have no idea how many things we have to think about, all the time, and all the energy it takes just to deal with explaining yourself and existing. It really does take a lot of navigating, and we shouldn’t have to do it all alone. My wife and I often call these calculations ‘safety math’ - having to always assess where we will be safe and how we’ll be treated.”

In a world where every step towards self-acceptance matters, this inspiring patient’s journey at Saint Francis Memorial Hospital stands as a beacon of hope, reminding us all that genuine care and inclusivity can transform lives.

Looking Ahead

The Gender Institute at Saint Francis Memorial Hospital has consistently been at the forefront of surgical advancements and procedures, providing transformative care to patients within the transgender and gender diverse community. Over the years, the hospital has witnessed an incredible succession of surgical innovations that have enhanced the lives of countless individuals. From pioneering techniques in gender-affirming surgeries to continuously refining existing procedures, the surgical team at the Gender Institute has demonstrated a commitment to excellence and patient-centered care. They have embraced the latest advancements in surgical techniques, ensuring that patients receive the most effective and safest procedures available.

These surgical advancements have not only brought physical changes but have also had a profound impact on the mental and emotional well-being of patients. By aligning their bodies with their gender identity, individuals have experienced a newfound sense of self-acceptance, confidence, and overall improved quality of life.

Furthermore, the Gender Institute at Saint Francis Memorial Hospital has been dedicated to ensuring that these surgical procedures are accessible to all individuals who require them. They have worked tirelessly to navigate insurance coverage and advocate for inclusive policies that recognize the importance of gender-affirming surgeries as medically necessary treatments.

Through their commitment to surgical excellence, innovation, and accessibility, the Gender Institute at Saint Francis Memorial Hospital has set a benchmark for health care institutions worldwide. Their contributions to the field of transgender health care have not only transformed the lives of individual patients but have also paved the way for greater acceptance and understanding within society.

As the Gender Institute continues to evolve and push boundaries, we are confident the Gender Institute will remain at the forefront of surgical advancements, consistently providing compassionate and comprehensive care to the transgender and gender diverse community. Their unwavering dedication to the well-being of their patients serves as an inspiration and a beacon of hope for individuals seeking genderaffirming surgical interventions.

Next Steps

01 | Physical Space

Embark on a journey into the future with our newly designed physical space, reimagined to serve as a vibrant community hub. Designed with inclusivity in mind, this space goes beyond aesthetics, providing a warm and welcoming environment for all. Engage in support groups, attend educational events, and utilize this space as a central meeting spot for our community. With interactive technology, sustainable features, and a commitment to fostering connections, our space is poised to become the beating heart of our community, driving positive change and unity.

Opening Summer 2024!

02 | Expanding Our Providers

More to come means more accessibility and a broader network of providers. We are expanding our reach to ensure that our services are available to as many individuals as possible. New locations, partnerships, and an increased array of specialized services are on the horizon. Whether you’re seeking health care, education, or support services, our extended provider network is dedicated to delivering top-notch care and expertise. Expect more choices, more expertise, and more personalized solutions to meet your unique needs.

03 | Commitment to Evolve

Our commitment to inclusivity is at the forefront of our evolution. We are actively working to create an environment that embraces and supports the transgender and gender-diverse community. Expect ongoing initiatives to promote awareness, education, and sensitivity among our staff and within our spaces. We’re dedicated to fostering an atmosphere where everyone feels respected, valued, and understood. As we move forward, our commitment to evolving with the needs of the transgender and genderdiverse community will remain steadfast, ensuring that our spaces and services continue to reflect the diverse and dynamic nature of our society.

Thank You to Our Supporters

We thank you for your continued support in our efforts to contribute to the Gender Institute at Saint Francis Memorial Hospital.