Page 1

Experience a Ryman Care Centre


RY M A N H E A LT HCA R E

Contents Experience a Ryman Care Centre

3

The best of care for both of our Dads

5

Care overview

9

Care options

11

About Ryman Healthcare

14

Going the extra mile in care

15

Private rooms

19

myRyman

21

Delicious

23

Ryman Engage

24

Ryman Triple A

25

Facilities

26

Hospitality services

27

A guide to moving into the Care Centre

29

In their words

32

The Ryman care dierence

33

Frequently asked questions

34

Helpful resources

36

Over 30 friendly villages

38

Care options and facilities vary between villages, please check with your local village.

2


E X P E R I E N C E A RY M A N CA R E C E N T R E

Experience a Ryman Care Centre We’ve put this booklet together to help explain what you can expect if you or a loved one are considering moving into care at a Ryman village. We appreciate that this is an important decision. You will have many questions, and may be a little apprehensive about what lies ahead.

three choices at main meals, and emergency power generators at all village centres, care centres and serviced apartments, so you will be safe and comfortable in the event of a power outage. We have tried to answer every question you may have, and to make this booklet as simple as possible, so there are no surprises. We want you to be confident that you have made the right decision – even if you decide that what we offer is not right for you.

That’s perfectly understandable, but I’d like to assure you that you are in good hands. My first introduction to Ryman was when my Nana was a resident at Margaret Stoddart Retirement Village in Christchurch. She loved it, and my family and I were delighted with the care she received there.

If there is anything you are worried about, or any questions you have after reading this booklet, don’t hesitate to ask our team. Or even better, come and visit for a cup of tea or lunch, and talk to our residents and staff, they’ll be very happy to chat.

I visit our care centres every year. I spend time with our residents, family and care teams, and I am always humbled by the kindness and individualised care that our residents receive. Our company was founded more than 30 years ago on the principle that the care we offer has to be the best it can be. In the words of Kevin Hickman, our co-founder, our care has to be “good enough for Mum, or Dad.”

We regard looking after older people as a great privilege, in work and in life. Therefore, if you do choose to make a Ryman village your home, welcome, we look forward to looking after you.

For us this starts with a fantastic team of well trained and resourced staff who put kindness at the heart of everything they do. They are there to make the move into your new home as easy as possible.

Gordon MacLeod Chief Executive Ryman Healthcare

We are constantly innovating and improving what we do. We’ve introduced fully electronic nursing care records, Delicious menus offering

3


RY M A N H E A LT HCA R E

4


E X P E R I E N C E A RY M A N CA R E C E N T R E

The best of care for both of our Dads For Peter and Susie, if they could pass on one message to others from their experiences in having both of their Dads in care, it would be to talk about the future early.

The deciding moment for Susie was when they looked out at the beautiful view over the water, which was a similar outlook to the view at the family home. “With Dad’s condition he would spend most of his time looking out over the water. So, I thought my Dad would be very happy at Grace Joel having this view.”

It’s only natural to want to savour the ‘now’ and let the future take care of itself. Those perceptions of ‘oh, I don’t want to go into a resthome’, or ‘no, we’ll be alright’ are very common and understandable. But for Peter and Susie, having discussions with family and educating themselves on what care facilities were actually like, was a game changer in helping them provide the best of care for both their Dads.

The village was able to organise a room for Rob with a view of the water. Two weeks later he moved in.

Susie’s journey with her Dad began when a doctor’s visit confirmed that Rob would need resthome level care to manage his Alzheimer’s condition. Rob was living in the family home in Wellington, and Susie found herself having many sleepless nights worrying about him. She began looking at resthome facilities in Auckland so that Rob could be closer to her and Peter. The care centre at Grace Joel Retirement Village was one of the facilities they looked at. After talking with the village manager about the anxiety and pressure she was feeling, he invited Susie and Rob to come for a visit.

“From the minute I walked in the door, this place felt really good. I have a bit of intuition about these things being a nurse, but it felt really good.”

“From the minute I walked in the door, this place felt really good. I have a bit of intuition about these things being a nurse, but it felt really good,” Susie recalls.

Susie and Peter pictured above and left with Peter’s Dad, Gordon.

5


RY M A N H E A LT HCA R E

“I thought: ‘Do I know this man? I don’t think I’ve met him before, sitting there in the lounge with a big smile on his face, joining in with the exercises! All my life I’ve never known him to be this content.’” issue, and when his licence was taken away, Peter said it was like taking away a piece of his Dad’s freedom. Once again, Grace Joel staff suggested coming along to afternoon tea at the village, so he could get a feel for village life. “It was a quick decision after that.” Peter explains, “Gordon was pretty happy.” It was important to Peter and his sister Jill that the decision was their father’s. They may have prompted it, and opened the door to Grace Joel, but it was ultimately his decision. In fact, in a lot of ways it has given him back some control of his life, as he is making decisions for himself, however small. He enjoys the company of the other residents in the lounges, but if he decides he would rather be by himself, that’s up to him.

What stood out for Susie was the way Rob was able to maintain his dignity. “At home Dad wasn’t eating, he was losing weight and he wasn’t safe. When he came to Grace Joel he got his dignity back, and was beautifully cared for.”

What Gordon enjoys the most is watching the rugby, yachting or anything sport related on Sky Sport.

And so, when it came time to find a home for her husband Peter’s Dad, Gordon, Grace Joel was top of the list.

He also decides what he wants to eat, with the choices available on the Delicious menus.

“Pete watched my Dad having a really good year at Grace Joel – being cared for, fed, putting on weight, happy and safe. So, when it came time for his father to be cared for, Pete knew that Grace Joel was a great option.”

“He’s put on 3kgs since he’s been here, so he’s never been in better shape,” Peter says. What was surprising for the family was how quickly Gordon moved on from his old life. Susie recalls one of the funniest moments was when Jill came to visit. Her reaction upon seeing him was priceless.

After Peter’s Mum died, it soon became apparent that his father could no longer live in the family home by himself. Safety was paramount as there were issues such as managing the stairs. Driving also became an

6


E X P E R I E N C E A RY M A N CA R E C E N T R E

“I thought: ‘Do I know this man? I don’t think I’ve met him before, sitting there in the lounge with a big smile on his face, joining in with the exercises! All my life I’ve never known him to be this content.’”

The peace of mind meant a great deal to both families. For now, Gordon is looking to the future and is relishing the fact that he recently became a Great-Grandad. Which means a great deal to him.

For both Rob and Gordon, once they came to live at Grace Joel, all the uncertainty went away.

For Susie, she was able to give Rob the support and love that he needed.

“Kindness and caring are core values for this type of retirement village – it’s done beautifully here at Grace Joel.”

“Kindness and caring are core values for this type of retirement village – it’s done beautifully here at Grace Joel.”

7


RY M A N H E A LT HCA R E

8


E X P E R I E N C E A RY M A N CA R E C E N T R E

Care overview Residents and families will quickly discover that our care is second to none. Our goal is the same no matter what village you live in – our care has to be “good enough for Mum, or Dad.”

Settling in

pager is linked specifically to their primary group, ensuring a prompt call bell response.

Upon arrival you will be welcomed into the fold of the care centre, where smiling faces, warmth and kindness are in abundance. We understand that this can be an unsettling time, so we take our time and we listen. Every resident is unique; therefore, care is individualised to suit your needs. You will not only see the care and kindness, you will feel it.

Our staff are on hand to help with all your needs, from showering and assistance with dressing through to administering medicines. Our in-house doctor visits the village 2-3 times a week, or if you prefer we can arrange for you to keep your own doctor. Medication administration is managed electronically through 1CHART, ensuring up-to-the-minute prescriptions and recording.

Our electronic care programme, myRyman, enables us to develop a detailed plan of care with you and your family. This will determine the level of care you require, including your own personal preferences – right down to how you like your cup of tea. To complement this, we implement primary nursing groups. This means that registered nurses and caregivers are allocated to a group of residents – so you will be regularly cared for by the same person.

You will find that we are driven by what works for our residents. In addition to the regular feedback we receive, our care team will meet with you and your family to review your plan of care.

“The team whom I saw daily, are an exceptionally hard-working group of people, who deliver so much more than they are required to do. They demonstrate love, care, dignity and respect, not only to Mum, but to every other resident that I saw in their care.”

Your dedicated care team Our care centres are staffed 24-hours a day. They are comprised of registered nurses; backed by a team of caregivers and care is overseen by the clinical manager, unit coordinators and registered nurses. Our rosters are very generous and we have dedicated roles such as fluid, lounge and physio assistants. You will benefit from staff ratios that are amongst the highest in the sector, and you will have the added security of monitored call bell alarms in every room and ensuite. Our call bells are linked to a smart pager system – each carer and nurse’s

9


RY M A N H E A LT HCA R E

10


E X P E R I E N C E A RY M A N CA R E C E N T R E

Care options Our levels of care are resthome, hospital, dementia, and respite care. Your needs will be assessed before your arrival with us to ensure that you are receiving the level of care that suits your needs.

Resthome Care

Hospital Care

Moving around requires a little help, and you may need assistance with personal care and day-to-day activities. The care we provide is specific to your needs. We can assist you with anything from showering and assistance with dressing, to administering medicines – it simply depends on whatever your needs are at that time.

Our hospital-level care provides for those who have significant medical needs. Most people in our hospital require full assistance to move around. We will assist you with all your needs, from showering and dressing to monitoring any chronic health conditions. We will also provide assistance with medications, wound care, continence management and any other health needs as required.

With this extra help, daily life carries on as normal. The activities and outings are all there for you to take advantage of, and we encourage you to make the most of what the care centre has to offer.

Care is provided by trained caregivers and registered nurses, and is overseen by unit coordinators and a clinical manager. A registered nurse is always on duty in the hospital, and while it is not an acute hospital, our on-call doctor service is always available. With our primary care groups, wherever possible, the same staff members will care for you each day.

Care is provided by trained caregivers 7 days a week, with oversight by registered nurses, a unit coordinator and a clinical manager. Our primary care system also ensures that wherever possible, the same staff members will care for you each day. Each resident is unique, so by listening to your needs, we can customise your care. For instance, we offer resthome level care in the comfort of a serviced apartment. This allows you to remain in your own apartment, but with the extra support that you need.

11


RY M A N H E A LT HCA R E

Dementia Care

Respite Care

Our purpose-built resthome dementia care (D3) units provide a secure haven in a warm and homely environment for people with dementia and wandering issues.

Respite care is available to provide carers with a break, or for rehabilitation following a hospital stay. Whatever the circumstance, respite care provides care for as long as you need, whether it’s for a single night or for a few weeks. The homely environment and feeling part of the community at our care centres, offers a welcome change for those who are normally living at home – often alleviating feelings of loneliness and boredom.

The units incorporate many unique design features to help residents find their way around, such as interesting wall decals and textural wall fittings. On each resident’s door a memory box has been fitted containing special possessions that help them recognise their room. Residents are monitored within their rooms by a discreet sensor system which alerts staff if residents are out of bed at night. The system switches on lights which direct the resident to their ensuite, and then back to bed.

Day Care Our day care programme can accommodate those who would like to join us during the day, to enjoy meals and activities with other residents. Our priority is to listen to your individual needs and to customise our services to create a happy outcome for everyone. You may be eligible for a subsidy to cover a number of day care days per year, or you can elect to pay privately.

The open plan dining room and lounge area encourage freedom of movement. Our residents can also walk around our specially designed secure outdoor courtyards and garden areas. Art, music, aromatherapy and exercise are some of the activities we include in our extensive activities programme. This programme is scheduled 7 days a week and supports all degrees of physical and mental dependency, and has a positive impact on our residents’ quality of life. Activities are shorter in duration, but are scheduled more frequently for variety and to avoid long periods of concentration.

We understand that personal circumstances can vary greatly. It is our goal to work closely with you and your family to provide the best option for your care. It is only then that we are satisfied that our care is “good enough for Mum, or Dad.”

Our centrally located nurses’ station and closed-circuit monitoring system enables staff to non-intrusively watch over residents while preserving their dignity. Our staff are well trained in dementia care and care for residents in a positive and therapeutic manner.

12


E X P E R I E N C E A RY M A N CA R E C E N T R E

A typical dementia care centre

Spacious and warm lounge and dining area

Interesting tactile objects to explore

A resident’s unique memory box

A specially designed outdoor courtyard and garden area

13


RY M A N H E A LT HCA R E

About Ryman Healthcare Established in Christchurch in 1984, Ryman is a New Zealand-based company that draws on over 30 years of experience to provide the best retirement living and care options for our residents.

We are guided by the strong governance skills of our board, and draw on the depth of experience from Ryman’s senior executive team – where the average tenure is over 10 years. Our Board of Directors is chaired by Dr David Kerr, who joined the board in 1994 and is a respected medical practitioner.

Our company has expanded to Victoria and currently has over 30 operational retirement villages in New Zealand and Australia, providing homes for over 11,000 residents and employing more than 5,000 staff.

Ryman has an unprecedented reputation for building exceptional villages and employing professional and caring staff. We grow organically by establishing new villages on greenfield sites offering resort-style facilities. We provide care options to suit resident needs from independent living and serviced apartments, to resthome, hospital and dementia care.

Ryman is one of the largest listed companies in the NZX, and has a strong balance sheet. Many shareholders are also residents, which is testament to the level of trust they place in us. As a publicly listed company we are subject to stringent governance requirements and significant external scrutiny.

Our sole focus since we were founded in 1984, has always been to put our residents first. We achieve this through our dedicated care of older people, and by constantly reviewing and improving what we do. 14


E X P E R I E N C E A RY M A N CA R E C E N T R E

Going the extra mile in care Clinical Governance Committee

Certification Over 60% of Ryman villages have been awarded 4 years’ certification, which is externally audited for the Ministry of Health. This means that the sector standard for aged care has been exceeded, and it is recognised as the ‘gold star’ standard of care quality.

The Clinical Governance Committee assists the board of Ryman Healthcare by supporting and enhancing the quality of the company’s clinical performance and care and service provision. They assist the board in its oversight of clinical reporting and compliance and are focused on innovation and ensuring alignment with emerging best practice.

Certain aspects of our villages are often highlighted as going above and beyond – such as Delicious, where meals are prepared fresh on-site, offering a number of meal choices and an abundance of flavour. Other areas we have been recognised for are the ACC accredited, award-winning Triple A exercise programme, and our compassionate approach to palliative care.

The committee consists of three non-executive directors: George Savvides (chair), former MD of Medibank; Dr David Kerr, a GP and past president of the New Zealand Medical Association and Jo Appleyard, a lawyer. Tim Wilkinson, a professor at Otago Medical School and geriatrician, provides specialist input for the committee.

In addition to external audits, we also have a rigorous internal auditing programme.

15


RY M A N H E A LT HCA R E

Safety and emergencies

Smokefree Ryman

Our staff are trained in emergency procedures, and emergency drills are held every 6 months. We have specific procedures in place in the event of a disaster or emergency.

Many of our villages are already smokefree and we are committed to being completely smokefree in all Ryman villages by 2025.

Ryman Moves All facilities and private rooms are fitted with comprehensive smoke detectors and sprinklers that are operated by an alarm and monitored by staff.

All staff at Ryman villages undertake ‘Ryman Moves’ training, which provides the correct and safe techniques for moving and handling residents. The training is based upon the guidelines produced by ACC, and is designed to minimise the risk of injury to staff and residents during moving and handling.

At Ryman we are constantly refining the services and facilities we provide, which is why we have invested in the installation of generators in every Ryman village. This includes serviced apartments, care centres and village centres. We’re not required to do this, but we see it as a prime example of putting our residents first. So, if a power outage occurs, our generators will kick in to keep both residents and staff safe and comfortable.

Training involves techniques for safe moving, handling, sitting and standing. Training also covers how to assist with walking and moving residents while they are in bed, and what to do in the event of a fall. Training in specific areas is ongoing.

16


E X P E R I E N C E A RY M A N CA R E C E N T R E

Communication

Trusted Brands

The key to maintaining happy residents, family and staff is communication. We find this is the case in every aspect of life. Therefore, we provide a number of ways in which we keep you up to date.

Since 2014 Ryman have been repeatedly named the Most Trusted Brand in the retirement sector as voted by New Zealanders. These accolades are recognition that we are doing right by our residents.

For care updates and general information, we communicate in person, via phone call, email, text or voicemail, and hold relative and resident meetings every 6 months. Our myRyman tablets provide a detailed history of each resident which is updated daily. If you need it, we can provide an update at the touch of a button.

In a sample of comments, Ryman was described as having kind staff, fair charges, providing excellent care and villages that residents love living in.

Quality Service Ryman Healthcare have been awarded the gold medal four times in the Reader’s Digest Quality Service Award, as the retirement village operator that Kiwis believe best demonstrates excellent customer service.

Families can keep up with what is happening in the village through our monthly Village Connection e-newsletters. We also deliver an activities calendar to your room each month outlining the entertainment and activities scheduled each day. Residents, their families and staff are regularly surveyed to ensure standards are maintained across the board.

17


RY M A N H E A LT HCA R E

18


E X P E R I E N C E A RY M A N CA R E C E N T R E

Private rooms Your private room and the care centre lounges are your home. Our priority is to help you feel at home, and as content and relaxed as possible.

We aim to get the right balance of providing you with the privacy of your own room and ensuite, along with the social and entertaining aspect of the care centre.

Private rooms are spacious and there are a selection of room layouts, so you can choose which one is right for you. You will also enjoy a private ensuite and television. What’s important is that it is your own personal space, with the scope to personalise it with your own furnishings and belongings.

Typical room layout

It all combines to create a haven for you to relax in, with many rooms overlooking beautifully landscaped gardens, courtyards or atriums. There is plenty of space to welcome visitors and some rooms feature an alcove that can accommodate a display cabinet, storage or a small fridge.

Room layouts and amenities vary, please check with your local village.

19


RY M A N H E A LT HCA R E

20


E X P E R I E N C E A RY M A N CA R E C E N T R E

The culture at Ryman Healthcare is about empowering staff to continue to improve our standards of care. Our drive is to lead the charge in retirement and aged care – to set the bar and continue to raise it.

What does this mean for you and your family? One of the major advantages is that myRyman includes staff rostering, which means that your care is linked directly to how we plan our staffing. Therefore, for instance, should a regular nurse or caregiver be absent, the new caregiver can access your full history at the touch of a button.

myRyman is an electronic care application which is accessible on a tablet located in every resident’s room. It has revolutionised the way we assess, plan, deliver and evaluate our care. Plus, updating progress notes is significantly more efficient. This means nurses and caregivers can update your records in real time as they are caring for you in your private room.

It’s the little things that make a difference to an older person’s life – how you like your tea, the topics that spark your interest, the achievements that you’re most proud of, and the family members you hold dear. In capturing all information on one easy-to-access tablet, we are personalising your care, further enhancing the easy lifestyle at Ryman villages – not to mention making nurses and caregivers very happy at the same time.

myRyman is the result of our constant drive to innovate and improve. We recognise that people do not become nurses and caregivers so they can complete paperwork. Their vocation is to provide the best care, by building relationships and trust through quality time spent with their residents. By dramatically reducing the time spent completing paperwork, Ryman care staff can spend more quality time doing what they do best – caring for residents.

It has revolutionised the way we manage our care.

21


RY M A N H E A LT HCA R E

“I have special dietary issues and they have been coped with so efficiently. The chef has been to see me almost every day, and when needed has come up with the most appetising alternatives. Five stars!”

22


E X P E R I E N C E A RY M A N CA R E C E N T R E

In 2017, we launched our Delicious menus. Our aim was to shake up our approach to food and how it is delivered. To achieve this, we literally went back to the drawing board to survey what our residents’ preferences were.

Don’t just take our word for it, sample the ‘Deliciousness’ for yourself! Join us for a meal to obtain a true appreciation of the abundance of flavour and the choices on offer.

Sample Menu With input from our residents, we captured the essence of what is really important to them. In our care centres this is especially important, as all meals and snacks are provided. Cravings for old favourites are satisfied by providing the comfort of the classics, but we keep it ‘fresh’ with innovative choices. Think roast chicken or baked teriyaki salmon with a soy and ginger glaze.

Breakfast Variety of cereals/porridge/fruit/toast and selection of spreads. Morning Tea Aunt Daisy’s southern cheese rolls. Lunch Baked fish with lemon and thyme crumb or roast pork belly with red pepper sauce. Scalloped potatoes with steamed carrots, broccoli and orange hollandaise. Vegetarian Option Penne pasta with creamy tomato sauce, olives and capers. Dessert Vanilla profiteroles with berry coulis or fruit with ice cream. Soup Roast carrot and coconut.

Recipes provide variety, freshness and flair. There are three main course choices, including a vegetarian option, and the ability to cater for special dietary requirements. There are three menus per year that change to reflect the seasons from autumn, winter and summer. So, you can look forward to hearty roasts in the winter, the freshness of summer fare, and everything in between. We serve up 120 different meals per month, so the same meal does not reappear for 4 weeks – unless of course it’s back by popular demand!

Afternoon Tea A selection of fresh fruit and sandwiches with cakes/slices or biscuits. Evening Meal Chicken cakes with guacamole and salsa or macaroni and cheese. Traditional lettuce salad with Highlander dressing. Supper Tea, Milo or cold drinks. Small sandwiches, light muffins or biscuits.

We’ve made the midday meal the centrepiece of the day. Our enjoyment of food is vital, not only for nutritional reasons, but for many, coming together for a meal is a highlight – providing an event to look forward to and an opportunity to connect. Your relatives and friends are welcome to join you for a meal at any time. Vouchers are available to purchase at reception.

23


RY M A N H E A LT HCA R E

Ryman Engage Ryman Engage – our complimentary activities programme – is about embracing opportunities and activities that are thoughtfully planned, age and ability appropriate, and make the most of our beautiful facilities.

organise activities that inspire movement such as active games like quoits and indoor bowls. The aim is to create a sense of purpose and to showcase talents. What is most important however, is having fun and getting involved.

Ryman Engage covers all aspects of wellbeing considered important for quality of life. These include physical activity, social engagement, intellectual stimulation, creativity and embracing culture and spirituality.

The key is to provide something for everyone. You will find choices like puzzles for intellectual stimulation, arts and crafts for creativity, and outings in the village van to provide social engagement.

A firm favourite among residents is the complimentary Happy Hour. Regular entertainers perform for residents, which they thoroughly enjoy. In fact, we often have relatives who come along to join in the fun.

Activities are also specifically tailored for our dementia care residents. Art, music, aromatherapy and exercise are some of the activities we include in our extensive activities programme. Ryman Engage supports all degrees of physical and mental dependency, whilst having a positive impact on quality of life.

For care residents, stimulation and social interaction are essential. Therefore, we

24


E X P E R I E N C E A RY M A N CA R E C E N T R E

Ryman Triple A The Ryman Triple A exercise programme is ACC approved and accredited. It was introduced in 2007 to encourage you to feel better, improve your strength and mobility, and reduce the risk of falls. As a care resident you may not have the same active skills you once did, however it does not mean that exercise and movement are no longer a necessity! In fact, you could argue it is even more important.

The social aspect is also a key advantage, where you can gather together and feel a sense of purpose and more often than not, have a good laugh and get to know other residents. The frequency of Triple A classes varies between villages. However, they are generally held 2-3 times a week for resthome residents. For hospital and dementia care residents, classes are available every day.

Triple A is based on the belief that you are never too old to exercise – you’ve just got to choose the right way to do it. Therefore, the level of participation is up to you – you can be as involved as you want to be. There are classes such as functional fitness and circuit, and for those who are less mobile, a sit and be fit class. There is certainly something for everyone.

You are never too old to exercise – you’ve just got to choose the right way to do it.

25


RY M A N H E A LT HCA R E

Facilities As a care centre resident you have access to beautiful spacious lounges, dining areas and serene outdoor spaces. Living areas are warm and inviting, and provide the perfect setting to meet with family and friends. The resort-style facilities can include a hair and beauty salon, cafÊ and shop. Our villages have beautifully landscaped gardens where you can enjoy peaceful strolls or have space for the grandchildren to play. For your peace of mind, we have security patrols throughout the night and there are sta on-site 24 hours.

26


E X P E R I E N C E A RY M A N CA R E C E N T R E

Hospitality services Housekeeping

Laundry

Our friendly housekeeping team attend to your room. On weekdays they vacuum, dust, declutter and remove rubbish. They will clean your ensuite, and will wipe down all surfaces.

We have a full commercial laundry on-site to attend to all your personal laundry needs. Our in-house labelling system ensures you don’t need to worry about labelling your clothes as our laundry team attend to this using their thermal press at no charge.

Our caregiving team will provide you with fresh towels daily and your linen is changed weekly and as required.

Each day you or your carer will place your laundry in your personal laundry bags in the morning. You can expect your clothes to be returned to your room within 24 hours.

Once a week the team will give your room a thorough clean, so your private space is always fresh and inviting for you to enjoy.

We can arrange dry cleaning o-site for you at your own cost.

27


RY M A N H E A LT HCA R E

28


E X P E R I E N C E A RY M A N CA R E C E N T R E

A guide to moving into the Care Centre First and foremost, talk to us so we can guide you through the process. We also find that seeing is believing in putting to rest any anxieties you may have.

Step 1 Assess your eligibility

Visitors are encouraged to join us for a meal and to take part in some of the activities. Ultimately you need to feel at home with your choice of care centre, so immersing yourself in the typical daily activities and environment is the best way to start. Staying at the village for a few days in respite care is a great way to get a true appreciation of village life.

You need to be assessed by your local Needs Assessment and Service Coordination agency (NASC), or in some regions Care Coordination – Older Person’s Health, to find out if you are eligible for residential care. You can arrange this yourself or someone else such as your GP can arrange it for you.

Step 3 What will it cost

To get in touch with NASC, call Seniorline on 0800 725 463, or for your local NASC visit www.nznasca.co.nz/regions.

Costs vary according to your needs and the type of room layout you choose.

An assessor from NASC or Care Coordination will visit you and talk to you about your lifestyle and care needs to work out the best care option for you. Once you have been assessed, you will receive a letter to let you know if you are eligible for care services, and what level of care and government assistance you may be entitled to.

Once you have been assessed as needing care, you can apply for a residential care subsidy. This subsidy is asset tested by WINZ and the asset thresholds are adjusted yearly. If your assets are below the asset threshold, you qualify for government funding. WINZ will then assess your income and tell you how much you will need to pay towards the cost of your care.

Step 2 Come for a visit

If your assets are above the asset threshold, you pay the cost of care. If your assets fall below the threshold during your time in care you will become eligible to apply for the residential care subsidy.

Seeing truly is believing – there is no better way to obtain a true reflection of care centre life. We can even arrange transport for you if necessary.

29


RY M A N H E A LT HCA R E

Step 5 Moving and settling in

Room premiums At Ryman villages our premium rooms provide superior accommodation in the form of a larger room and/or an ensuite.

It is important to remember that feeling nervous and apprehensive are a normal part of the settling-in process. You can take comfort in the fact that you will be entering into a village community where other residents have faced the same changes you are experiencing. Not to mention you will be surrounded by the caring support of the village staff.

The room premium amount is specific to the type of room you select. This will be fully outlined in your admission agreement, which we will explain to you in full. If you have any further questions about how room premiums work, our village manager will be happy to answer them.

Focussing on establishing a new routine and familiarising yourself with all that the care centre has to offer are great ways to keep yourself occupied in those first days and weeks. Remember that having the privacy of your own room allows you to enjoy the peace and quiet of your own surroundings.

Step 4 Applying to move in Prior to moving in, you or your representative will need to sign an admission agreement and provide information about your personal circumstances and preferences.

Make it your own Setting your room up in your own way is one of the best ways to help you feel at home. You are welcome to bring your armchair or your favourite pieces of furniture. Display your personal belongings around you, creating comfort in the familiar and helping you feel more at home.

It is important for us to know this information so we can give you the best possible care and quality of life. We understand that privacy is important to you, and at all times your information will be treated with sensitivity and kept confidential.

Our staff are well attuned to the feelings and processes residents have to work through after admission. You will have questions, you may need assistance or you may simply need to talk through how you are feeling. Our staff are here to help at all times.

You will also be given a copy of the Welcome to the Care Centre booklet.

There is a great deal that can be done to support you as you settle in and we want to make this phase in your life as smooth and enjoyable as possible.

30


E X P E R I E N C E A RY M A N CA R E C E N T R E

Your first day

as it provides caregivers and nurses access to everything they need to do for you, on one device.

On the day of your arrival you will be welcomed, shown to your new room, introduced to staff and residents, and shown around the care centre. All at your own pace of course.

We place great emphasis on really getting to know you. After all, we are caring for you in your home within the village, so learning all the little things – life experiences, hobbies, achievements, preferences – are so important in becoming part of the village family.

We will discuss your health and personal care needs with you or your representative, and will develop a plan of care. This will take into account your physical, social, spiritual and cultural wellbeing, your personal needs, and your goals.

Rest assured that at all times you will be treated with the utmost dignity, kindness and respect.

A primary caregiver will be allocated to you, which avoids having to repeat your preferences to multiple staff, and allows you to build relationships slowly. This is also why our myRyman software is such an invaluable tool,

31


RY M A N H E A LT HCA R E

In their words “Father was so wonderfully cared for by all of the staff, they couldn’t have been more helpful and compassionate.”

“The nursing staff have not only been attentive to Mum’s needs, they have been proactive to ensure that her health is being maintained at an excellent level. The attitude and friendliness has been excellent. Staff are always able to give me updates and I greatly appreciate this.”

“In all of the many hours and days we spent with Dad, the staff always had a warm smile for us and a kind word to say – and that includes the housekeepers, laundry staff, and particularly the maintenance man, as well as the care staff. They seemed to have a genuine affection for Dad, and that meant a lot to us.”

“The social staff are beyond expectations – the hugs, the interest in each resident and their special needs are always utmost.” “Being able to have my Mum have the attention of a medical or hairdressing professional through your facility has given me a great deal of relief.”

“The palliative care and the dignity from the nurses and staff was unbelievable. There are no words to express how grateful we all are for the care and love given to Mum.”

“There are not enough words which describe how grateful we are, that our Mum and partner, has been loved and cared for by you all. Everyone from the laundry, cleaning, kitchen, maintenance, nursing and carers, admin etc.”

“From the bottom of my heart, our family would like to thank your team as they are exceptional human beings.” “The team whom I saw daily, are an exceptionally hard-working group of people, who deliver so much more than they are required to do. They demonstrate love, care, dignity and respect, not only to Mum, but to every other resident that I saw in their care.”

32


The Ryman Care Difference The questions you should ask Does the village provide resthome, hospital and dementia care?

 Yes, all of our villages provide resthome care; and in

Will I have a private ensuite?

 Yes, our rooms have private ensuites.*

Do menus provide choice, cater for special dietary requirements and are they made fresh on-site?

 Yes, Ryman Delicious menus provide three main meal

Are there emergency generators installed at the village?

Are there complimentary activities and exercise programmes provided throughout the week?

the majority of villages, hospital and dementia care.

choices including a vegetarian option, that are made fresh on-site by village chefs.

 Yes, all our village centres, serviced apartments and care centres have emergency generators installed, so that facilities and systems can run seamlessly even if the mains power goes out.

 Yes, our complimentary Engage and Triple A activities

and exercise programmes are held throughout the day, 5-7 days a week. There are interesting outings in the village van, concerts and Happy Hours to keep you entertained.

Are there real time electronic records located in each private room?

 Yes, myRyman tablets are located in every care room,

Is there an electronic medication system used so that medication is dispensed accurately?

 Yes, we use 1CHART to ensure up-to-the-minute

Is there an ongoing leadership programme that provides training and support for leaders throughout the village and organisation?

 Yes, Ryman’s Lead, Energise And Perform (LEAP)

Does the care centre provide free Wi-Fi for residents and their families?

 Yes

Is there an individualised plan of care that is unique to each resident?

 Yes, each resident has an individualised plan of care

Are the courtyards, gardens and atriums well maintained?

 Yes, all our villages have beautifully landscaped areas

and contain a detailed history of each resident.

prescriptions and recording.

programme, provides ongoing development and support for Ryman staff in all levels of leadership.

accessible on the myRyman tablet in their room.

for you to enjoy.

*Some rooms at Rowena Jackson and Princess Alexandra facilities vary. 33


Frequently asked questions General

Do I need to get up for breakfast? The choice is yours. Most residents have breakfast delivered to their room each morning, but you are most welcome to have breakfast in the dining room with other residents if you prefer.

I need to live in the care centre, however my spouse can live independently. Can we still be together? We offer independent living in the majority of our villages, as well as assisted living in a serviced apartment, so you can still be near each other even if your needs are different.

Do I always have to eat my meals in the dining room? We would encourage you to eat in the dining room as this is an opportunity to connect with other residents. Alternatively, you are welcome to eat in your room if you wish.

Can I have my own things in my room? Absolutely, we encourage residents to personalise their rooms as much as possible. It could be a favourite armchair or furniture that lets you can display your prized possessions. This creates comfort in the familiar which will help you feel more at home.

How can I attend church services? We have weekly church services at the village with different denominations. Can I keep my own doctor? We have a doctor who visits the village 2-3 times a week, but we are happy to arrange for you to keep your own doctor if you prefer.

Can I hang pictures on the walls of my room? Yes, this is all part of making your room your own. Our maintenance staff will be happy to carry out the job for you.

When can I have visitors? This is your home, so visitors are most welcome any time – there are no set visiting hours. The facilities are available for you to make the most of the space with your friends and family. We just ask that you respect the privacy of other residents.

Am I able to venture outside the village? Yes, you can enter and leave the village freely, unless you are a dementia care resident. For security and safety, we ask you to make us aware of when you are leaving.

34


How will my medication be managed? We employ full-time registered nurses. In conjunction with your GP and pharmacist, your nurse will oversee your medication with our electronic medication system 1CHART.

Why do I have to pay a fee while I am applying for a subsidy? Your pension forms part of your fee when applying for a subsidy. Until the subsidy is approved we do not receive full funding. You will continue to receive your pension into your bank account until Work and Income advise otherwise.

What if I need help during the night? Professional care staff are on duty all night. Call bells can be used in addition to the night checks conducted by care staff.

We do not charge you full private fees for the first 8 weeks while you are applying for a subsidy, unless your subsidy is not approved.

Fees and costs What is a personal contribution? This is the sum that Work and Income calculate you are required to contribute towards your fees. Work and Income will be able to explain how this has been calculated and can discuss any concerns you may have.

How do I apply for a subsidy? You will need to contact your local Needs Assessment and Service Coordination agency (NASC) by calling Seniorline on 0800 725 463. Or for your local NASC visit; www.nznasca.co.nz/regions

Will I still receive my pension? If you receive New Zealand Superannuation, Veteran’s Pension or benefit, most of this will go towards your care. You can keep a personal allowance, and will also receive a clothing allowance. This is determined by WINZ.

How long will it take for my subsidy to be approved? It is important to submit your application as soon as possible and to respond to all requests from Work and Income promptly. On average, Work and Income approve a standard subsidy application in 4 weeks.

35


Helpful resources Seniorline 0800 725 463

NZ Aged Care Association www.nzaca.org.nz

WINZ 0800 559 009 www.workandincome.govt.nz New Zealand Superannuation Line 0800 552 002

Other suggestions Maori provider organisations Ministry of Social Development Social workers Advocacy services Charities/Organisations supported by Ryman – Alzheimers NZ, Stroke Foundation, Red Cross, Neurological Foundation, Wellington Free Ambulance

Ministry of Health 0800 855 066 www.health.govt.nz

Glossary of terms NASC Needs Assessment and Services Coordination MOH Ministry of Health RV Retirement Village MSD Ministry of Social Development RCS Residential Care subsidy WINZ Work and Income New Zealand DHB District Health Board GP General Practitioner D3 Resthome level Dementia Care

Age Concern www.ageconcern.org.nz (All local branches and contact numbers are listed on their website) Eldernet www.eldernet.co.nz Village Guide www.villageguide.co.nz

36


E X P E R I E N C E A RY M A N CA R E C E N T R E

37


RY M A N H E A LT HCA R E

Our villages Ryman Healthcare has over 30 retirement villages across Australasia with their own distinctive personality and welcoming community. Choose the one that’s perfect for you!

Auckland 7 2 2

Whangarei 1

Hamilton 2

1 Tauranga

1 Gisborne

New Plymouth 1 1

Whanganui 1 Palmerston North

1

Havelock North

1 1

Napier

Waikanae

Nelson 1

4 2 Wellington 1 Rangiora 6 1 Christchurch

2

Dunedin Key

Ryman village Under construction Proposed village

1 Invercargill

38


E X P E R I E N C E A RY M A N CA R E C E N T R E

Head Office / Registered Office Airport Business Park 92 Russley Road, Christchurch PO Box 771, Christchurch 8140 New Zealand Telephone: 64 3 366 4069 Freephone: 0800 588 222 www.rymanhealthcare.co.nz

Membership of associations HealthCare New Zealand New Zealand Aged Care Association Retirement Villages Association of New Zealand Inc.

Villages Anthony Wilding 5 Corbett Crescent, Halswell, Christchurch. Ph: (03) 338 5820 Bert Sutcliffe 2 Rangatira Road, Birkenhead, Auckland. Ph: (09) 482 1777 Bob Owens 112 Carmichael Road, Bethlehem, Tauranga. Ph: (07) 579 3041 Bob Scott 25 Graham Street, Petone. Ph: (04) 570 5800 Bruce McLaren 795 Chapel Road, Howick, Auckland. Ph: (09) 535 0220 Charles Fleming 112 Parata Street, Waikanae. Ph: (04) 293 1350 Charles Upham 24 Charles Upham Drive, Rangiora. Ph: (03) 310 8600 Diana Isaac 1 Lady Isaac Way, Mairehau, Christchurch. Ph: (03) 386 3018

Edmund Hillary 221 Abbotts Way, Remuera, Auckland. Ph (09) 570 0070

Logan Campbell 187 Campbell Road, Greenlane, Auckland. Ph: (09) 636 3888

Ernest Rutherford 49 Covent Drive, Stoke, Nelson. Ph: (03) 538 0880

Malvina Major 134 Burma Road, Khandallah, Wellington. Ph: (04) 478 3754

Essie Summers 222 Colombo Street, Beckenham, Christchurch. Ph: (03) 337 2702

Margaret Stoddart 23 Bartlett Street, Riccarton, Christchurch. Ph: (03) 348 4955

Evelyn Page 30 Ambassador Glade, Orewa, Auckland. Ph: (09) 421 1915

Murray Halberg 11 Commodore Drive, Lynfield, Auckland. Ph: (09) 627 2700

Frances Hodgkins 40 Fenton Crescent, St Clair, Dunedin. Ph: (03) 455 0277

Ngaio Marsh 95 Grants Road, Papanui, Christchurch. Ph: (03) 352 5140

Grace Joel 184 St Heliers Bay Road, St Heliers, Auckland. Ph: (09) 575 1572

Possum Bourne 5 Lisle Farm Drive, Pukekohe. Ph: (09) 238 0370

Hilda Ross 30 Ruakura Road, Hamilton. Ph: (07) 855 9542

Princess Alexandra 145 Battery Road, Ahuriri, Napier. Ph: (06) 835 9085

Jane Mander 262 Fairway Drive, Kamo, Whangarei. Ph: (09) 435 3850

Rita Angus 66 Coutts Street, Kilbirnie, Wellington. Ph: (04) 387 7626

Jane Winstone 49 Oakland Avenue, Whanganui. Ph: (06) 345 6783

Rowena Jackson 40 O’Byrne Street North, Waikiwi, Invercargill. Ph: (03) 215 9988

Jean Sandel 71 Barrett Road, New Plymouth. Ph: (06) 751 4420

Shona McFarlane 66 Mabey Road, Lower Hutt. Ph: (04) 577 1090

Julia Wallace 28 Dogwood Way, Clearview Park, Palmerston North. Ph: (06) 354 9262

William Sanders 7 Ngataringa Road, Devonport, Auckland. Ph: (09) 445 0909

Kiri Te Kanawa 12 Gwyneth Place, Lytton West, Gisborne. Ph: (06) 863 3636 Linda Jones 1775 River Road, Hamilton. Ph: (07) 853 3382

39

Woodcote 29 Woodcote Avenue, Hornby, Christchurch. Ph: (03) 349 8788 Yvette Williams 383 Highgate, Roslyn, Dunedin. Ph: (03) 464 0390


NZ 04.19

www.rymanhealthcare.co.nz www.rymanhealthcare.com.au

Profile for Ryman Healthcare Ltd

Ryman Healthcare - Care Book  

Ryman Healthcare - Care Book