Your Rykneld Issue 06 January 2018

Your Rykneld R Y K N E L D

H O M E S

Changes to water collection See page 5

C U S T O M E R S

M A G A Z I N E

Shared Ownership homes See page 7

WINTER 2018

New on-line rent service See page 20

Welcome ast year was a fantastic one for Rykneld Homes as we celebrated our 10th anniversary and in 2018 we look forward to more new and exciting developments across the district.

We will continue to work in partnership with North East Derbyshire District Council to build more new homes in our area and regenerate older properties to bring them up to modern standards.

We are busy replacing older homes in North Wingfield with brand new properties, that will offer modern, thermally efficient accommodation.

Some of the homes are being offered on a Shared Ownership basis – which helps people to gain their first step on the housing ladder. You can find out more about our development at Wingfield Court by turning to page 7

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New Homes We are also working in partnership with contractors and other housing organisations to build new homes in Stonebroom, Wingerworth and Calow.

These will be a mix of properties available for rent, shared ownership and to buy – to find out more about these schemes visit our website at www.rykneldhomes.org.uk.

Tenancy Agreement This issue of Your Rykneld contains important information about proposed changes to your Tenancy Agreement.

From April, Severn Trent Water will be collecting your water charges, rather than the District Council and you should have received information from the Council and Severn Trent Water about the changes.

Community Spirit winners Finally, we would like to say congratulations to the winners of our Community Spirit Awards for 2017.

Good neighbours, sports groups and community organisations are the unsung heroes of our district. They are the people who are willing to go the extra mile, or give their time and effort for nothing, for the benefit of others.

Our Awards celebrate your achievements and your success marks a great start to 2018!

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Supporting events in Dronfield

See page 13

Contents 04 Community Spirit Award winners!

Congratulations to our worthy winners

05 Water Charge changes Important information about changes to water charge collection

7 Shared Ownership homes Discover more about our exciting Shared Ownership offer in North Wingfield

20 Get on-line for My Account Find out more about our new on-line customer service My Account

Newsbrief Cooking up a storm!

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ur Community Involvement Team has been running some fantastic cookery workshops in local communities across the district.

One of the workshops has been in Holmewood where we ran an eight-week course to encourage people to cook and eat healthy meals.

The course was completely free and open to everyone, whether they were an experienced cook or an absolute beginner. The sessions were friendly and fun, and people had the chance to meet new people and learn tasty new recipes.

We cooked together and ate together.

Congratulations to the Holmewood group who attended all our cooking sessions

Gained new confidence One of the attendees, Becci, said: "I have gained confidence in how to cook more recipes and it's been really good to meet new people at these sessions. I never used to cook meals from scratch before coming to this workshop but now I've been cooking food for my family and it's gone down a storm!

I liked the shepherd’s pie that we learnt to cook, there were ingredients in there that I don't normally eat but I still ate it and enjoyed it, so it must have been good!

I also cooked a curry for my family following the recipe that I learnt at this session and that went down well!

Tastier and healthier Now that this course has finished I will continue to cook from scratch. It's tastier and healthier and you know exactly what goes in your meal. It's also cheaper than buying the ready meals that I used to get from the supermarket."

We have also held cookery sessions in Eckington and Renishaw where the reaction has been very positive.

Look out on our website www.rykneldhomes.org.uk for more cookery courses this year.

Shortlisted for top awards!

We are proud to have been shortlisted for two top awards in our region.

Rykneld Homes has made the final in the Building Communities East Midlands Awards, which celebrate the best in public and private sector organisations.

We have been shortlisted in the Training category for our work to help people into jobs and training. We have also been shortlisted for Registered Social Housing Provider of the Year.

The winners will be announced in February.

Here to help We are holding a number of drop-in sessions across the district to give you the chance to discuss any Anti-Social Behaviour or tenancy support issues you might have.

Our Community Sustainment Team will be on hand for a confidential chat if you are suffering Anti-Social Behaviour or have concerns about a neighbour who may be in need of support, or at risk or suffering abuse.

If you want to attend, either drop in to one of the sessions or contact our Community Sustainment Team to make an appointment on 01246 217390 or 01246 217301.

Killamarsh – 15 February, 15 March, 12 April at Killamarsh Area Housing Office. All dates 1pm – 4pm.

Clay Cross – 20 February, 20 March, 17 April at Clay Cross Area Housing Office. All dates 1pm – 4pm.

Dronfield – 6 March, 3 April, 1 May. Dronfield One Stop Shop. All dates 1pm – 4pm.

North Wingfield – 1 March, 29 March, 26 April. North Wingfield Area Housing Office. All dates 1pm – 4pm.

YOUR RYKNELD JANUARY 2018 3

COMMUNITY SPIRIT WINNERS

Community Spirit Awards 2017

Community Spirit Awards 2017

Community Spirit winners!

Congratulations to the winners of our 2017 Community Spirit Awards.

Winner of the Good Neighbour Award Wendy Hardwick, from Pilsley was nominated by her neighbour Diane Porter, who said: "Wendy has done lots for me and for others and has given so much of her time to this community. I love reading the Your Rykneld magazine and keeping up-to-date with Rykneld Homes and when I saw the Community Spirit Awards I knew I had to nominate Wendy. She deserves to win this award and have something back for her efforts."

Wendy said: "I was really shocked and amazed when I found out I had won! I couldn’t believe that someone thought so highly of me.

"In Pilsley we have a marvellous community and everyone looks out for each other. Children here wave and run over to me to say hello when I’m out and about. I’ve never made so many friends in my life as I have whilst living here. The whole village get involved in local events and it’s just a brilliant community."

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Winner of the Community Group Award The Stonebroom Youth Club won the Community Group Award.

They were nominated for their contribution to the young people of Stonebroom and surrounding villages. Kenneth Dawes - who made the nomination - said, "Melanie and Rob do a sterling job for no remuneration, they are a credit to the area. They aren’t frightened of tackling anything and they have encouraged membership to the group which is now thriving. They provide so much help to the community."

Melanie Dawes, who runs the Youth Club, said "It is fantastic to be recognised for all the hard voluntary work that goes in to running this club. I don’t do this to receive anything, but it is nice for us to be recognised.

"I will put this money towards purchasing new equipment ready for Summer this year, so we have lots of activities to do outside.

"These types of community groups give children somewhere to go where they can meet up and socialise with their friends and engage in activities together.”

WATER CHARGES

Water Charges Starting from 1 April 2018, Severn Trent Water has taken the decision to bill you directly for your water. That means it will no longer be an option to pay your water alongside your rent.

Severn Trent Water will be in touch with you to ensure you receive the best level of service to suit you and your needs.

If you already have a water meter, the service and billing arrangements you currently have in place will stay the same.

Help to pay your bill If you are having trouble paying your water bill, Severn Trent can offer help and support. They can be contacted on 03456 022 777.

Free water meter You may save money by having a meter fitted.

Contact 0345 709 0646.

WaterSure - If you are on low income and already have a water meter and use a lot of water you can apply for WaterSure which offers capped water bills for a year.

Water Direct - If you receive certain benefits, such as Universal Credit or Jobseeker’s Allowance you may be able to have deductions taken directly from your benefits to help pay your bill.

Severn Trent Trust Fund - If you are suffering exceptional hardship the Fund may be able to help with a grant or clear part or all of your water charges. Call 0121 355 7766.

Free water saving kits - Small things can make a big difference. To get a water saving kit visit stwater.co.uk/savewater.

How to pay your bill Severn Trent offers a number of options for paying your bill.

Direct Debit – this is the easiest and most convenient way of paying your bill.

Watercard plan – With a Watercard you can make payments at your local PayPoint store.

Payment book – You can take a payment book into any bank, building society or Post Office and make regular payments.

Water Direct – You may be able to have payments deducted directly from your benefits.

You can also make payments by Credit or debit cards – online or over the phone, Standing Order, cheque or Postal Order, bank transfer, Barclays Pingit, Giro slip at your local bank, building society, Paypoint or Post Office.

YOUR RYKNELD JANUARY 2018 5

NEW HOMES

New homes in North Wingfield ork to build new homes in North Wingfield is well underway with the first customers set to move in this spring.

Rykneld Homes in partnership with North East Derbyshire District Council and contractors Westleigh are developing 50 new homes – a mix of 23 bungalows and 27 houses.

The development – Wingfield Court – replaces 45 non-traditionally built houses on the Alma estate. The scheme is part of Rykneld Homes and the Council’s long term regeneration plans for non-traditionally built properties. Similar new build projects to replace older homes have already been successfully carried out in Eckington, Killamarsh and Grassmoor.

North East Derbyshire District Council's Cabinet Member for Housing, Councillor Bette Hill said, "This is a great opportunity for us to improve the quality of the housing we are able to provide.

"We are delighted to be able to offer our tenants the chance to move into brand new, modern homes within the heart of North Wingfield.

"This scheme is the latest in a long line of housing regeneration schemes we have been implementing with Rykneld Homes across the District. Our primary aim is to provide better quality and more modern homes for our tenants - and this redevelopment will do just that."

Nigel Barker, Chair of Rykneld Homes, said: "This new scheme at North Wingfield continues the pattern of joint working and we look forward to being able to deliver more new homes for families in the District.”

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YOUR RYKNELD JANUARY 2018

SHARED OWNERSHIP IN NORTH WINGFIELD As well as the 43 new homes for rent, this scheme includes seven houses for Shared Ownership with Rykneld Homes. We are offering six, two bedroomed semi-detached houses and one, three bedroomed semi-detached home. These properties are available with shares starting from just 25%.

Please note these homes will not be ready until Spring 2018.

The Rother, Wingfield Court

The Hambleton

The Hepthorne

The Rother is a two bedroomed home.

The Hambleton is a two bedroom home.

The Hepthorne is a two bedroom home.

Rent and other costs You pay a subsidised rent based on the share you can afford.

Rent and other costs You pay a subsidised rent based on the share you can afford.

Rent and other costs You pay a subsidised rent based on the share you can afford.

For example: 25% share (£28,750) Rent £197.66 pm 50% share (£57,500) Rent £131.77 pm 75% share (£86,250) Rent £65.89 pm

For example: 25% share (£30,000) Rent £206.25 pm 50% share (£60,000) Rent £137.50pm 75% share (£90,000) Rent £68.75pm

For example: 25% share (£32,500) Rent £223.44 pm 50% share (£65,000) Rent £148.96 pm 75% share (£97,500) Rent £74.48 pm

Based on a Full Market Value of £115,000

Based on a Full Market Value of £120,000

Based on a Full Market Value of £130,000

Plus, you will pay a management fee and buildings insurance charge of £31.33 per month

Plus, you will pay a management fee and buildings insurance charge of £31.33 per month

Plus, you will pay a management fee and buildings insurance charge of £31.33 per month

You will need a minimum 5% deposit for mortgage purposes and funds to pay for solicitor fees, moving costs and furnishings.

You will need a minimum 5% deposit for mortgage purposes and funds to pay for solicitor fees, moving costs and furnishings.

You will need a minimum 5% deposit for mortgage purposes and funds to pay for solicitor fees, moving costs and furnishings.

For further information about these properties contact The Shared Ownership Shop on 0330 113 3700.

YOUR RYKNELD JANUARY 2018 7

MONEY MATTERS

It’s never too late to ask for help f you’re struggling with debts or managing your money and you need help don’t suffer alone. We are here to help.

Rykneld Homes has a dedicated team of staff who can offer advice and support about money management and welfare benefits. You can contact our Financial Inclusion Team on 01246 217670 or visit our website www.rykneldhomes.org.uk You can also seek free, independent and confidential advice from the North East Derbyshire Citizen’s Advice Bureau which has a wealth of information regarding debt advice, welfare benefits and budgeting. They can be contacted on 0300 456 8437 or visit www.nedcab.org.uk There are also other agencies and useful websites that can offer information. These include:

phone and online. Contact number 0800 138 7777 or visit www.moneyadviceservice.org.uk

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Step Change Debt Charity. They offer expert tailored advice and practical solutions for debt and money management. Contact number 0800 138 111 or visit www.stepchange.org The Money Advice Service is an excellent site, set up by the government. It gives impartial advice and guidance to help improve your finances and ideas to help you keep track of your money and plan ahead. It also offers support in person, over the

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For a safe place to save and borrow contact Chesterfield and North East Derbyshire Credit Union. For more information about them visit their website at www.cnedcu.co.uk or telephone them on 01246 278833 or call in at their offices at 4-6 Soresby Street, Chesterfield S40 1JN.

Money advice in Killamarsh Rykneld Homes will be holding another drop-in session in Killamarsh this month when customers can come and discuss any tenancy issues they may have.

Our Housing and Support and Customer Finance staff will be on hand to offer help and information on a range of issues, including where to seek advice about money management or debt problems.

The drop in session will be held on Wednesday 21 February from 10am12noon at the St. Giles Church Hall located on Sheepcote Road, Killamarsh.

UNIVERSAL CREDIT

Universal Credit

Are you ready?

Universal Credit is being rolled out across the country area by area.

Some people are already claiming it in North East Derbyshire. Some Rykneld customers will be affected from November 2017. The full roll out in our area will start in July 2018, so if you are receiving benefits and have a change in circumstances after 1 April 2018 that affects your benefit entitlement you will transfer to Universal Credit.

What is Universal Credit?

Universal Credit (UC) is the Government’s new benefit system available to those who are out of work or on a low income. It replaces the following welfare benefits: n n n n n n

Income based Job Seekers Allowance Income related Employment and Support Allowance Income Support Housing Benefit Child Tax Credit Working Tax Credit

Universal Credit is one single payment which is paid monthly in arrears into a bank account or credit union account. It includes housing costs where appropriate. You are then responsible for paying your rent directly to Rykneld Homes.

Top Tips for getting ready for Universal Credit 1. Get On Line: You need to ensure you have access to the internet in order to make a claim and to manage your claim on line.

2. Email Address: You will need an email address to complete a claim.

3. Bank Account/Credit Union Account: Universal Credit is paid into a bank account /credit union account; you need to ensure you have an account that can receive automated payments.

4. Budgeting: Universal Credit is paid monthly in arrears. This can be a big change if you have been used to receiving weekly or fortnightly wages or benefit payments.

5. Savings: Waiting times for Universal Credit average six weeks from making a claim to getting a first payment.

We will be updating our website with more information as we move closer to the roll out of Universal Credit across our district.

Please contact our Financial Inclusion Team if you have any queries regarding Universal Credit. Our officers can be contacted on 01246 217670.

For further information and advice please have a look at the following websites www.gov.uk search for Universal Credit and You leaflet www.citizensadvice.org.uk www.moneyadviceservice.org.uk

YOUR RYKNELD JANUARY 2018 9

IMPROVING HOMES

Improving homes Grassmoor Work is well underway on improvement works to 175 homes in Grassmoor.

The programme is part of our long term commitment to improve the thermal efficiency of our non-traditionally built properties – to make them easier to heat and keep warm.

In Grassmoor we have installed new roofs where needed, and are about to start fitting new windows.

This year work will commence on fitting external wall insulation to all the homes.

Deputy Council Leader, Cllr Bette Hill who has responsibility for Housing, said: “The Council is committed to improving our nontraditionally built housing stock and I look forward to our tenants in Grassmoor benefiting from the latest regeneration programme.

“In partnership with Rykneld Homes we have improved hundreds of non-traditional properties on estates across the district.”

Improving homes in Grassmoor

Manor Farm The planning application to convert the former Area Housing Offices on Market Street in Dronfield into apartments with a further four new family homes created on nearby land has been approved.

The scheme, put forward by Rykneld Homes, will see a total of 10 properties – all to be offered for sale on the open market - created in the heart of Dronfield, bringing much needed new homes in an area of high demand.

Work is scheduled to start later this year.

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IMPROVING HOMES

Clay Cross – Pine View We recently consulted with customers on our Pine View estate in Clay Cross about plans to improve their homes and the surrounding area.

The feedback has been very positive and we have already commenced on the project.

All properties that are to be retained on the estate will receive brand new A-rated double glazed windows which will provide additional security and improved insulation. We are also improving front and rear external lighting on all the homes that need it and bringing some of the empty properties back into occupation so they can be offered through our normal letting process.

New homes We have identified structural issues with some of the empty bungalows which are not economical to repair.

We have consulted with customers about replacing these properties with brand new homes – including bungalows suitable for people with mobility needs or requiring specialist accommodation. These proposals are now being discussed with North East Derbyshire District Council.

Our proposals also include making improvements to parking, garden spaces, footpaths and street lighting.

Wessington As part of our programme to secure a long term future for some of our properties we have carried out structural repairs to eight semi detached bungalows in Wessington.

Specialist contractors were brought in to carry out the repairs to the front of the bungalows without having to move our customers out. The work was the most cost effective solution and avoided major disruption to the occupiers.

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WORKING WITH COMMUNITIES

Rykneld supported the Dronfield 2together event

Working with communities Living Hope Foodbank We were pleased to be able to support the Living Hope Foodbank in Mickley.

They applied for funding from our Neighbourhood Improvement Budget (NIB) to allow the group to continue to operate in Mickley for the next financial year.

We were able to support them with a £1,000 grant.

Tokkie Haywood, who runs the food bank said: "On behalf of Living Hope I would like to thank you for granting us the funding to keep Mickley food bank open for another year."

In the six months between April and September in 2017 the Mickley Food Bank provided food for 1,256 adults and 904 children in need within our district.

Some of the fantastic comments received from users of the food bank include: "Everyone welcomed me and made me feel as part of a family, I was in a desperate situation and it was a life saver. I will be forever grateful."

One family said "We are on benefits and money is very tight. The people who run the food bank provide us with our food which helps relieve the pressure. They are very friendly and always ready to listen and help anyway they can. Thank you."

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Another user said, "I don't have a lot of money coming into my household and this makes things more manageable. Also, I am a lone person and the coffee and the great welcome I have received gives me something to look forward to.”

Rock n’ Roll with Rykneld!

Customers enjoyed a fantastic night of classic rock n’roll when our Community Involvement Team organised a special night out for customers at the Winding Wheel to see The Elvis Story.

The trip was part of our commitment to help bring people and communities closer together by reducing social isolation and supporting customers to start their own community activities.

Thank you We wanted to say a big thank you to all the involved customers who work with us throughout the year to help improve and develop our services. We treated them to a special festive meal to show our appreciation for their hard work and commitment.

WORKING WITH COMMUNITIES

Christmas get together to thank involved customers.

Customers enjoyed the Elvis Story at the Winding Wheel

Carers’ Support We were delighted to be able to help the Clay Cross Mental Health Carers’ Support Group with £500 funding through our Neighbourhood Improvement Budget.

The group supports carers in Clay Cross and surrounding areas who look after someone with mental health issues. They provide respite and peer support for carers, who are given the opportunity to speak with people who understand the problems they may be facing.

The group also arranges for experts to attend monthly meetings to give advice on issues such as benefits and to signpost members to relevant agencies.

A spokesman for the group wrote to thank Rykneld Homes for the funding: “I would like to pass on our sincere thanks for the very generous donation. It was much more than we ever expected and will go a long way in making sure our group can continue for the near future.”

Dronfield 2gether Rykneld Homes supported a fantastic community event - the Great Dronfield Get 2gether.

It was a free event organised by the Dronfield 2gether group to raise awareness of groups and

activities available to support people aged 40 years and above living in the Dronfield area.

Rykneld Homes Community Involvement Team were there to talk about our services and how customers can get involved with us. Everyone who spoke to us also had the chance to take home some free goodies or take part in our bath bomb making activity!

To find out more about the Dronfield 2gether group email them at dronfield2gether@ndva.org.uk Clay Cross kurling Kurling enthusiasts from across the district gathered in Clay Cross for the latest tournament organised by local teams.

Rykneld Homes Community Involvement Team helped to set up and encourage the indoor sport amongst community groups who now enjoy an activity which can be played by all ages and abilities.

We supported the latest tournament – held at Clay Cross Social Centre – which was won by the Killamarsh team. Other teams taking part were from Morton, Holmgate, Grassmoor, Marx Court flats in Clay Cross, Eckington and Holmewood.

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NEWSBRIEF

Come and join the team!

Our award-winning Scrutiny Panel is starting the new year with a new look and a new name!

The group – which is made up of involved customers – is now known as Your Scrutiny Team – and is keen to recruit new members!

your enthusiasm and a commitment to help improve the service to customers. Your travel and expenses will be provided.“ For further information about the Your Scrutiny Team please get in

Members of the Your Scrutiny Team joined in our 10th Anniversary celebration.

Our Communications Team worked with Scrutiny on their new image and an information leaflet which explains what the Team does and how YOU can make a positive difference to the services provided

by Rykneld Homes.

The Your Scrutiny Team works with Rykneld to discuss our service delivery and suggests changes or new ways of working. We provide full training – so don’t worry if you haven’t done anything like this before.

Godfrey Kerry, Chair of Your Scrutiny Team, said: “We are a voluntary group who work independently of Rykneld Homes.

All you need to do is bring along

Rykneld Homes already complies with the Data Protection Act. Personal and sensitive information supplied by customers is used to assess housing application priority and the provision of services as part of the tenancy agreement.

Privacy Statement Rykneld Homes and North East Derbyshire District Council have been consulting with customers about proposed changes to the Tenancy Agreement.

The Council is seeking to update the Tenancy Agreement to comply with the new data protection legislation coming into force from April 2018. This incorporates the inclusion of a Privacy Statement which describes how information provided by you will be used.

Once the consultation has been completed the Council will consider any comments made.

Privacy Statement, Frequently Asked Questions n

What does the change mean for me as an existing tenant?

touch with the Community Involvement Team at Rykneld Homes by calling 01246 217670 or email Godfrey at godfreytsp@outlook.com.

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Will NEDDC and Rykneld Homes be using my data any differently from how they do now?

No How can I object to NEDDC or Rykneld Homes using my data for specific reasons?

Where information is not relevant to the person’s application for housing or the provision of services as part of the tenancy agreement, tenants can ask for information not to be used.

New homes in Killamarsh Fun activities in Holmewood 14 YOUR RYKNELD JANUARY 2018

CUSTOMER FEEDBACK

What you said about us Generous donation lay Cross Mental Health Carers Support Group thanked the work of our Community Involvement Officers and our Neighbourhood Improvement Budget assessment panel, "Please pass on our sincere thanks for the very generous donation that has been awarded to us. It was much more than we ever expected and will go a long way in making sure our group can continue for the near future.

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Beautiful new home A customer in North Wingfield thanked Rykneld Homes, "Just want to say thank you to everyone at Rykneld Homes and North East Derbyshire District Council for accepting me into my new, beautiful home, thank you from the bottom of my heart."

Love the result An electrician was praised for his work in Unstone, with the customer writing "I would like to say thank you for my new shower. The young man really worked hard and I'm happy with the result - he cleaned up all the mess for me and as I'm over 100 years old that was really appreciated. He made it very clear how to use it and I love the result."

Professional and efficient An Allocations Officer received the praise of a customer after helping their parents apply for housing, “Your Allocations Officer has been an immense help during the assessment of my parent's application for housing. They have consistently provided a professional, efficient and most definitely effective service, accompanied with empathy and understanding. Your staff member has a wonderful approach and has excellent communication skills... they are a credit to the company."

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“We are absolutely blown away by the immense care, help, support and patience that has been demonstrated during the signing of the house.”

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Happy in our home One of our Customer Finance Officer’s helped a customer in North Wingfield who was so impressed with the work they wrote a thank you card which read, "Thanks for all your patience during a bad period, all is well now and we are very happy in our home, kind regards."

Completely satisfied A customer in Danesmoor was pleased with the work of one of our operatives, saying "Spot on time, usual efficient repair. Completely satisfied both with how easy it was to report the fault and arrange a suitable time, as well as the ease of repairing my leaking tap.

Nothing is too much trouble A member of our Customer Services Team in the Area Housing Offices received a letter of praise from a customer in North Wingfield who wrote “Once again I must commend your employee for the tremendous work with myself and the community. She is a special woman. Nothing is too much for her and her colleagues to do. She is an asset to Rykneld Homes.”

Immense care and support One of our Housing and Support Managers was commended for their work in Dronfield Woodhouse, “We are absolutely blown away by the immense care, help, support and patience that has been demonstrated during the signing of the house. Your colleague was and continues to be extremely approachable, warm and friendly, whilst remaining professional. We are extremely fortunate to have had this person to manage the signing of the contracts and handing over of the keys to the property. They are a credit to your organisation.”

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Estate Walkabouts Come and join us on one of our estate walkabouts this spring. It’s a great opportunity to meet with our Housing and Support staff to chat about any issues you may have with your estate or neighbourhood. Contact numbers for our Housing and Support staff can be found on our website at www.rykneldhomes.org.uk or telephone our Contact Centre on 01246 217670.

Apperknowle Tuesday 22 May at 3pm Meeting at top of New Road Arkwright Tuesday 17 April at 10am Meeting at The Arkwright Centre Ashover Tuesday 17 April at 10:30am Meeting at corner of Malthouse Lane Barlow Friday 13 April at 10am Meeting at junction of Springfield/Valley Road Brackenfield Tuesday 10 April at 11:40am Meeting at School/Carr Lane Junction Calow Thursday 3 May at 10.30am Meeting at Central Drive car park Clay Cross Central Area Tuesday 1 May at 11am Meeting at Park Row car park Florence Road Tuesday 8 May at 11am Meeting at High Hazel Court car park Angel Estate/Queen Street/The Crescent/Princess Place Tuesday 15 May at 11am Meeting at 1 Queen Street Clay Lane/Appian Way Tuesday 15 May at 11:30am Meeting outside entrance to Appian Way Coal Aston Wednesday 11 April at 10:30am Meeting outside Rawlins Court Cutthorpe Friday 13 April at 10.45am Meeting at front of 2 Riggotts Way

Danesmoor Penncroft Lane/Penncroft Drive Wednesday 4 April at 11am Meeting at junction of Penncroft Lane and Flaxpiece Road Bevan Road Wednesday 18 April at 11am Meeting at junction of Bevan Road and Cemetery Road Pine View/The Square Wednesday 2 May at 11am Meeting at junction of Beach Way and Cemetery Road Dronfield Fletcher Avenue Tuesday 24 April at 2pm Meeting on the corner of Gledhill Close/School Lane Central Area Tuesday 24 April at 3pm Meeting outside Manor Bungalows Hartington Friday 27 April at 10:30am Meeting at the corner of Hartington Rd/Fanshaw Rd

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Stonelow Thursday 3 May at 11am Meeting outside Block 1 Stonelow Green, Stonelow Road Snapehill Wednesday 16 May at 10am Meeting at the bottom garage site on Marsh Avenue Dronfield Woodhouse Thursday 24 May at 11am Meeting at communal room, Moray Place Duckmanton Tuesday 17 April at 10.45am Meeting at top of Robertson’s Avenue Eckington Central Area Thursday 10 May at 10.30am Meeting at Eckington Library Woodview and Pitt Street Thursday 5 April at 10.30am Meeting outside Eckington Friendship Hall, Berry Avenue

ESTATE WALKABOUTS

Castle Hill Thursday 24 May at 10.30am Meeting at junction of Castle Hill and Castle Hill Close Birkhill and Fanshaw Estate Thursday 19 April at 10.30am Meeting outside Birkhill School, Chestnut Avenue Gosforth Valley Thursday 19 April at 11am Meeting at the parking area adjacent to 1 Sheards Drive Grassmoor New Street/Chapman Lane/Shakespeare Street/Tennyson Way Tuesday 10 April at 10am Meeting at New Street Community Centre Broom Drive/Southend Friday 13 April at 1pm Meeting at junction of Broom Drive/Mill Lane

Heath Thursday 19 April at 11am Meeting at Heath Road/Heather Avenue junction Hepthorne Lane Wednesday 16 May at 11am Meeting at junction of Hambleton Avenue and Bright Street Holmesfield Wednesday 9 May at 2pm Meeting at corner of Woodside Ave/Woodside View Holmewood Area 1 Tuesday 24 April at 10am Meeting at junction of Heath Road/Searston Avenue Area 2 Wednesday 25 April at 10am Meeting at junction of Queensway/St Albans Holmgate Friday 25 May at 2pm Meeting at Holmgate Community Centre Car Park Holymoorside Tuesday 24 April at 10am Meeting at Heather Way Car Park Kelstedge Tuesday 17 April at 11:15am Meeting at Causeway House

Killamarsh Delves Rd/Rectory Rd/Nether Ave/Norburn Rd Areas Thursday 12 April at 10am Meeting outside 2 Delves Road

Pilsley Wednesday 9 May at 10am Meeting at junction of Hallgate Lane/Broom Avenue

Sheepcote Area Tuesday 17 April at 10am Meeting outside 14 Sheepcote Road

Renishaw Wednesday 23 May at 10am Meeting at junction of Hague Lane/Carrwood Road

Central Area Thursday 19 April at 10am Meeting at Killamarsh Area Housing Office

Ridgeway Friday 6 April at 10:30am Meeting outside Main Road Flats

Norwood & Rotherwood Wednesday 9 May at 10am Meeting on Cross Street off Norwood Crescent

Shirland Tuesday 22 May at 10am Meeting at junction of Byron St/Hallfieldgate Lane

Westthorpe & Manor Tuesday 15 May at 10am Meeting outside 4 Manor Road, Killamarsh

Stonebroom Tuesday 29 May at 10:30am Meeting at Birkinstyle Lane/Birkinstyle Ave junction

Littlemoor Tuesday 17 April at 11:45am Meeting on Alton Lane

Temple Normanton Tuesday 17 April at 10am Meeting at junction of Springwood Street/Elm Street

Marsh Lane Monday 14 May at 10am Meeting at corner of Bramley Road/Ridge Road

Tupton Queen Victoria Road Estate Tuesday 15 May at 10am Meeting outside 119 Derby Road

Mickley Thursday 17 May at 10am Meeting at junction of Mickley Lane/Priestley Avenue Morton Maltby Avenue Area Thursday 10 May at 10:30am Meeting on Maltby Avenue Evershill Lane Area Thursday 10 May at 11am Meeting on Evershill Lane North Wingfield Alma Road/Lings Crescent Wednesday 4 April at 11am Meeting at North Wingfield Resource Centre Car Park Whiteleas Avenue/Ashford Road Wednesday 18 April at 11am Meeting at North Wingfield Resource Centre Car Park Williamthorpe Road/Dark Lane Wednesday 2 May at 11am Meeting at Scout Hut Car Park, Holbrook Avenue

Davenport/Wingfield Road Friday 18 May at 1pm Meeting at junction of Davenport Road/Wingfield Road Unstone Tuesday 22 May at 2pm Meeting at corner of Hardhurst Road/Whittington Lane Wadshelf Thursday 26 April at 10am Meeting in the parking area on School Lane Wessington Tuesday 10 April at 11am Meeting on Hill Crest Avenue/Back Lane Junction Wingerworth Adlington Estate Monday 9 April at 2pm Meeting on Halcyon Approach Allendale Estate Monday 9 April at 2:45pm Meeting at Allendale Road Flats Woolley Moor Tuesday 24 April at 11am Meeting on Hawthorne Close

YOUR RYKNELD JANUARY 2018 17

COMPETITIONS

Competitions Thanks to everyone who filled in our short questionnaire in the last issue about the new look Your Rykneld magazine.

We were pleased at the positive response to our newsletter which customers said they found useful and informative.

Ryki Symbol

Mrs Greenfield

We will take on board your ideas for future articles – which included more about charity events, looking after gardens, more news from local communities and improving home safety.

Can you find our three little Rykis?

Well done to Mrs Greenfield from Holmgate who won £30 in shopping vouchers after finding our three little Rykis in the Autumn issue of Your Rykneld. Can you find our three little Rykis?......................................................

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Word Search Can you find our Winter words?

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Please send your completed survey or competition entries to: Competitions, Communications, Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG or hand in your entry form into one of our Area Housing Offices.

Closing date for entries is 2 March 2018.

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18 YOUR RYKNELD JANUARY 2018

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USEFUL CONTACTS

North East Derbyshire District Council District Council Offices, 2013 Mill Lane, Wingerworth, Chesterfield S42 6NG. Tel: 01246 231111 Or visit our website at: www.ne-derbyshire.gov.uk

Council Tax and Housing Benefits Tel: 01246 217600

Elections and Electoral Registration Tel: 01246 217069, 217068

Environmental Services Tel: 01246 217610 for abandoned vehicles, Burgundy Bin collection, Bulk Collections, Cleansing, Dog Wardens, Fly Tipping, Pest Control, Pollution Control (air, noise, odour), Recycling initiatives, refuse collection and street cleansing.

Food Safety and Hygiene

Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG. For all services please call us on 01246 217670 Contact Centre opening times: 8am-5pm Or visit our website at: www.rykneldhomes.org.uk Or Text us at 07800 002 425

Housing Offices

Choice Move Tel: 01246 217670 Email: choicemove@ rykneldhomes.org.uk

Home Ownership (Right to Buy and Leaseholders) Tel: 01246 217670 Email homeownership@rykneldhomes.org.uk Leaseholdmanagement@ rykneldhomes.org.uk

For all Area Housing Offices at Killamarsh, Clay Cross, Dronfield and North Wingfield telephone 01246 217670.

Housing Accounts/Rents

Repairs

Tel: 01246 217670 Text: 07971 793 892 by writing to Community Sustainment, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG or via an Area Housing Office.

For repairs contact 01246 217670.

Emergency housing repairs (including drainage). Only serious emergencies accepted out of hours.

Freephone 08000 121 621. Text repairs4u to 07800 002 425

Tel: 01246 217670

Tenancy Support

Community Involvement Team

Adaptations Tel: 01246 217670 E-mail: adaptations.team@ rykneldhomes.org.uk

Tel: 01246 217670 Email:get.involved@rykneldhomes.org.uk

Tel: 01246 217238, 217239

Homelessness Tel: 01246 231111. For emergency out of hours call Derbyshire out of hours duty team 01629 532600. During normal office hours if anyone is in need of emergency housing they should contact 01246 231111. After 5pm the emergency out of hours service kicks in and this is run by Call Derbyshire (managed by Derbyshire County Council).

The emergency out of hours number is 01629 532600.

North East Derbyshire Citizens Advice Bureau Tel: 0300 456 8437

Other Services Derbyshire Constabulary For non-emergencies phone 101 www.derbyshire.police.uk

Derbyshire County Council Tel: 08456 058 058 8am - 8pm Monday to Friday and 9.30am - 4pm Saturdays.

Email: contact.centre@derbyshire.gov.uk Text: 86555 Fax: 01629 585995 Minicom: 01629 585400 By writing to: Derbyshire County Council, County Hall, Matlock DE4 3AG.

Derbyshire Law Centre Freephone 0800 7076990 01246 550674 Chesterfield Jobcentre Plus Tel: 01246 343100

Community News Do you have any community events you would like to promote? We can help you spread the word through the pages of Your Rykneld, on our website or through our Twitter site.

All you need to do is get in touch with our Communications Team by sending them an email marked for their attention to contactus@rykneldhomes.org.uk

Tenants and residents support school Tenants and residents in Danesmoor have worked with the Council, Dog Warden service and Danesmoor School to design, purchase and erect eight new anti dogfouling signs on the boundary around the school. This is to try and stop dog fouling near the entrance.

Get in touch The Danesmoor, Clay Cross and North Wingfield Tenants and Residents Association is keen to hear from anyone who would like to join their group. If you are interested in getting involved you can fill in a form on our website in the Get Involved section and it goes straight to the group. You can find the form by visiting www.rykneldhomes.org.uk

YOUR RYKNELD JANUARY 2018 19

MY ACCOUNT

MY ACCOUNT New Website Service

We have introduced a new customer website service that puts you more in control of information about your tenancy.

Our new My Account is a free, online tool for customers to log in and access details relating to your home.

Our new portal will put information at your fingertips with 24 hour access, at a time and a place to suit you.

By logging into My Account you will be able to find:

n Your account details

n Details of rent paid and rent due

n Ability to print out your rent statement n Set up a Direct Debit on-line

To use My Account you will need to register. You will need your Tenancy Reference Number and an email address. .

To find out more visit our website www.rykneldhomes.org.uk

Charity fund raising hanks to everyone who has supported our staff with their charity fund-raising over the past few months.

Every year our staff choose a charity to support and in 2017 it was The Alzheimer’s Society. We were recently able to hand them a cheque for £405 raised through everything from cake bakes to dress down days.

We also supported the Macmillan Coffee Morning Appeal in September and raised a fantastic £170 from staff selling and buying cakes. A special big thank you to residents in Apperknowle who helped to raise £118 towards the cause during a cake and coffee morning in the village organised by our Community Involvement Team.

Staff also got behind the Children in Need Appeal and raised £92.

Thanks to all their hard work and effort in 2017 Rykneld Homes staff raised a total of £1497 for good causes.

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20 YOUR RYKNELD JANUARY 2018

Rykneld Homes Managing Director Lorraine Shaw, right, presents a cheque to the Alzheimer's Society.