Warm Welcome Magazine - October Issue

October Issue Ellenborough Park Hotel, The Next Chapter….

The Importance of Wellness Within the Hotelier Industry

ExCel hosts best ever Casual Dining, Commercial Kitchen and lunch!

Pages 8-9

Pages 14-15

Pages 42-43

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Hotels

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Independent Hotel Show

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Hotel & Resort Innovation Expo

26 Restaurant & Bar Tech Live 30 Restaurant & Takeaway Innovation Expo 34 Commercial Bathrooms & Cleaning

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

Sun Street Hotel London, a luxury five-star property to open in October 2022 Multi-award-winning hotel brand Bespoke Hotels is adding to its already impressive portfolio with the launch of Sun Street Hotel in October 2022, a brand new five-star property in the heart of London.

The boutique hotel is situated on the borderline of Shoreditch and the City of London and is only a five-minute walk from Liverpool Street and Moorgate stations.

Forming part of One Crown Place, a new mixed-use destination for London, Sun Street Hotel pairs a sensitively restored Georgian terrace with eclectic interiors that evoke timeless sophistication and acknowledge the old and new of the two contrasting areas of the capital.

Delivered by MTD Group, an experienced player in the property development sector, One Crown Place celebrates their first development in the UK. Aiman Hussein, Director of MTD Group said: “We are thrilled to launch Sun Street Hotel at One Crown Place this October. Led by the esteemed Bespoke Hotels team, the new opening is a key ingredient for making One Crown Place a desirable destination where the City of London and Shoreditch come together.”

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Bedrooms & Suites The core aesthetic of Sun Street Hotel is elegance personified, with extravagantly beautiful décor and finishes. Internationally renowned interior design firm, Bowler James Brindley have expertly designed 41 guest rooms, including 7 suites, where guests can choose to spend the night in either Georgian or modern styled suites.

Creating the perfect blend of luxury and comfort, all bedrooms have king-size beds, Oxford pillows, illy coffee-machines, airconditioning, twice-daily maid service and Penhaligon toiletries.

Gastronomy Chef Stuart Cauldwell, previously known for his work at Borough Market’s Roast Restaurant, has created a stunning menu with a focus on seasonal, fresh produce from carefully curated suppliers. The intimate wood-panelled 40-cover restaurant offers modern British cuisine and an extensive wine list. The outside Courtyard is a buzzing space on warmer days for drinks and al fresco dining, and the glorious hidden Sun Deck is reserved exclusively for residents

Hotels

and members to enjoy on crisp summer evenings. The sunlit Orangery is perfect for breakfast, morning coffee or pre-dinner drinks and there’s a labyrinth of chic, comfortable stylish lounges and bar areas.

Service The service at Sun Street Hotel will be notably discreet - guests will be greeted by the elegantly uniformed doorman, and there will be intuitive five-star service with attention to detail throughout. Unlike many central London hotels Sun Street Hotel offers plenty of intimate spaces, so whether on your own or with a small group of friends, family or business associates, guests will be able to find a space that is perfect for the moment.

Jake Greenall, General Manager comments; “Sun Street is a hotel with a heartbeat, a place where guests are treated like part of the family, not just a room number. It’s a home away from home for our guests, but with the added benefits that a luxury five-star hotel can bring”. www.sunstreethotel.com

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The Glasshouse launches Edinburgh’s first Mirror Mirror Bar with Edinburgh Cocktail Week The Glasshouse, YTL Hotels’ five-star luxury hotel located in the heart of Edinburgh, is excited to announce its partnership with Edinburgh Cocktail Week to create the Mirror Mirror Bar. The new pop-up is an Edinburgh first and is also in partnership with the UK’s number one selling premium gin Whitley Neill, creating an immersive experience for visitors and guests alike during Edinburgh’s famed Cocktail Week running from 7th-16th October 2022.

Visitors who would like to try out these cocktails just need to whisper their order to the shimmering mirror at The Glasshouse’s rooftop Calton Suite and watch as their

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drink magically appears. Sipping their way through a menu of flavoured gin cocktails complimented by serves featuring Dead Man’s Fingers Rum, JJ Whitley Vodka and Yardhead Single Malt Whisky, guests will experience cocktails like never before.

The Mirror Mirror Bar will be open daily from 12-11pm and tickets cost just £15 per person including two cocktails, entry to the Mirror Mirror Bar Experience and a 90-minute reservation with the option to order more at £5 if guests wish. After a sell-out festival in 2021, Edinburgh Cocktail Week has been extended to 10 days and with an Edinburgh Cocktail Week wristband, visitors can enjoy £5 Signature Cocktails at The Glasshouse

Hotels

and 119 more of Edinburgh’s finest cocktail bars.

Alongside the magnificent two-acre rooftop garden, the 77-boutique bedrooms at The Glasshouse offers guests an elegant and sophisticated place to relax after an evening of cocktail tasting at the Mirror Mirror Bar. To book the Mirror Mirror Bar, please click here.

Nightly Rates at The Glasshouse start from £200 per night. To book, contact YTL UK Reservations Centre at reservations@ ytlhotels.co.uk or call +44 (0) 207 657 8200

Hotels

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Ellenborough Park Hotel, The Next Chapter….

Ellenborough Park Hotel, Gloucestershire’s only five-star country house hotel announces its ‘next chapter’ with bedroom transformations and Brasserie revamp. This magnificent 15th century English country estate and luxury spa is set in 90 acres of parkland just stroll away from the famous Cheltenham Racecourse on the edge of the Cotswolds.

This extensive refurbishment project is now well underway and set for completion in March 2023, ready for the Gold Cup Race Festival, a key date for the team at Ellenborough when a loyal racing guestlist will return.

Designs have been lovingly created by a local talented designer Ilze Reinke. Ilze describes the task as ‘A dream job that has required much careful thought and consideration to capture the history and elegance of the building, ensuring that it reflects the same grandeur in these modern times.’

Bedrooms: All 61 bedrooms are undergoing an affectionate refurbishment with lavish fabrics, elegant wall coverings, plush

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carpets, and country chic furnishings.

Brimming with personality - Reinke’s designs are masterful and beautifully capture a graceful homeliness.

Designs: Every room tells a different story with a chic country comfort. Cotswold appropriate colour scheme names include Blossom, Wildflower, Countryside, Tudor, Chrysanthemum, Gingham and Rustic.

Brasserie: At the heart of the hotel At the heart of the hotel you will find the Horse Box. This stylish Brasserie has undergone a complete transformation with soft leather brocades, low lighting, tartan flooring, and countryside tweed fabrics. Marwan Hemchaoui, General Manager of Ellenborough Park Hotel, says ‘Planning of this project began long before the pandemic, so it feels even more special to fulfill now. We are very proud of Ellenborough’s growth over the past few years, and these new bedrooms are a fitting celebration of our ten-year anniversary.’

The Designer: South African- born Ilze Reinke Interiors is based locally, with a

Hotels

portfolio of both residential and hospitality design.

The scope: All 61 bedrooms will be completely overhauled, some completely redesigned, while others will be extensively updated. In this historic building, all rooms are different shapes and sizes and so each will be unique and individual - and Reinke is re-using as much as she can: the wallpaper in one room, the lighting in another for example. In these, she adds new textures and colours in complimentary fabrics and paintworks, aiming comprehensively to refresh the room rather than starting from scratch, and all the while aiming to be as environmentally sensitive as possible.

Challenges: Reinke’s starting point for each room is something existing - a chair, a wallpaper, or a colour and she reports that one of her biggest challenges in working with the existing rooms is the deep research necessary to match or find complimentary colours for heritage schemes - allowing her to keep as much as possible and avoiding throwing out the existing elements for the sake of novelty.

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Design innovation and expert insights at Independent Hotel Show 2022 The Independent Hotel Show will return to Olympia London on 4-5 October to reunite the boutique and independent hotel market for two days of networking, learning and curated product sourcing.

Event Manager Glenn Wallace comments: “We’re so excited to see The Inclusive Hotel Room come to life. Catering for neurodiversity in guests is a fascinating theme to explore, along with how key trends such as sustainability and well-being feed into this too.

New for 2022 is The Inclusive Hotel Room designed by Cocoon & Bauer, an immersive feature which will link ideas around wellbeing and sustainability with a desire to create welcoming and calming spaces for all guests, including those who might have hypersensitivities stemming from conditions such as autism and ADHD.

“The Independent Hotel Show is brought to life by some fantastic design partners, and we’re thrilled to be working with Cocoon & Bauer, Design Command, Taner’s Sons and Rosendale Design for this year’s event.”

“We’re really looking forward to being involved with the Independent Hotel Show,” comments Cocoon & Bauer Managing Director Peter Turner. “It’s a fantastic opportunity to design this bedroom and go a bit wild and be creative with what we want to do. We’ve been thinking a lot about neurodiversity and how each individual experiences things differently.

It’s about how we can increase that level of inclusivity to a point where the space can appeal to everyone using light, sense and colour.”

Solutions to business pain points Elsewhere at the show, The ESG Hub by Green Key will allow hoteliers to meet with sustainability benchmarking professionals and learn more about what goes into gaining accreditation with the organisation.

HOPSA and the Hotel Marketing Association will be joining forces for the Business Solutions Bar, an opportunity for hotel owners and managers to meet with independent experts specialising in areas like hospitality technology and marketing and to receive bespoke, objective and confidential advice for their business.

“We are delighted to be returning to the Independent Hotel Show this year to help present the Business Solutions Bar with our friends at the HMA,” says Jane Pendlebury, CEO of HOSPA. “Technology is an everchanging sphere in hospitality, yet it will certainly play an increasingly important role for all of us in the future.”

Quality suppliers to the independent hotel sector The Independent Hotel Show will showcase over 200 carefully curated suppliers across design & décor, furniture, hospitality tech, food & beverage solutions, amenities and toiletries and much more.

From start-ups to long-established brands, each supplier caters directly to the independent hotel sector and will be displaying their latest new products, ranges and services.

Gordon Castle Scotland will be launching its naturally fragranced hotel amenities range at the show, while H2k Botanicals showcase its collection of luxury, natural skincare products. Hotel Art Group has over 50 years expertise in sourcing wall display imagery for the hospitality sector and West Wales family business Melin Tregwynt has been specialising in weaving blankets, bedspreads, throws, cushions and more since 1912.

In the Concept Lab, innovations like Ezisan’s sanitising fine mist dispenser, and upcycled furniture from Navi Designs by Vipa Shah will be on display, while in the show’s Tech Quarter, Please ask m will unveil the new SaaS software for the B2B hotel market and ROOMNET will be on hand to discuss its exclusive partnership with Apple for hospitality TV that can transform guest TV into a personal space.

A vision of the future The show’s Innovation Stage, in partnership with eviivo and designed by Design Command, will host a wide range of discussions across the two days of the event, including several on Tuesday 4 October taking a deep dive into different facets of sustainability.

Jacqueline Kneebone, Regional Director for ESG at Lore Group and moderator for the session ‘How to save the planet

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Independent Hotel Show

(and your business)’, comments: “Within the hospitality industry we are all aware of the emotional and financial investment we make to our businesses.

“Future proofing is essential and can be, providing holistic ESG risk assessments, followed by measuring the socioeconomic impact of this work to ensure its effectiveness is done.

Building and maintaining our social license forms the foundations for long term business success, however in a space that is constantly evolving we must ensure the tools are available and manageable so everyone can benefit.”

Day two of the show, Wednesday 5 October, will see Andrew Boer, Principal of Edge Hotel School, host a must-attend session on the industry’s staffing crisis, and how the industry can come together to tackle the problem.

“If you talk to any operator in our industry, one of the most pressing issues is finding staff with the right knowledge, skills and mind-set to fulfil the operational and management vacancies within our industry,” says Boer. “For too long we have been used to a benign economic and employment environment and now our complacency and lack of investment is coming back to haunt us.

“The response must be the responsibility of each and every business to commit to enhancing the working environment, to changing the outdated image of our industry and to investing either time, money or both in making our industry a more attractive and rewarding career choice.”

This year’s event will see the return of the Social Business Space, sponsored

by Planet and designed by Taner’s Sons, which will once again host informal, round table discussions for hoteliers take part in.

These sessions are an opportunity for visitors to the show to network and hear how industry peers are tackling universal problems in the sector.

To find out more about everything happening at this year’s Independent Hotel Show, and to register for your complimentary trade ticket, visit www.independenthotelshow.co.uk.

Independent Hotel Show

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Novotel Cambridge - Havwoods Novotel Cambridge was one of the first buildings completed as part of the exciting revitalisation of Cambridge North. Located near the station and within walking distance to business parks and attractions, the hotel is perfectly placed to welcome guests visiting the area.

The 4-star hotel is spread across 6 storeys with high-quality facilities including a bar, restaurant, gym, swimming pool and conference areas. Additionally, the space has a 160sqm retail space which will not only benefit guests but also the local community.

Working with developers McAleer & Rushe, Havwoods was selected to provide an aesthetic wood flooring throughout the hotel. Selected for its durability and visual appeal, Havwoods flooring was the ideal choice for a new hotel wanting to create an impactful first impression.

Specified in a Herringbone design, the pattern adds interest whilst making the space appear bigger. The intricate detail adds a premium feel to the space, allowing for a stunning wood floor that doesn’t compromise on style or functionality.

Product: Neutro Select HW16001, from The Italian Collection www.havwoods.com/uk Meet us at Independent Hotel Show, stand 1818

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Independent Hotel Show

Luxury wood flooring and cladding

info@havwoods.com | +44 (0) 01524 737000 | www.havwoods.com/uk Product: HW693 Cocoa Prime

The Importance of Wellness Within the Hotelier Industry With the Independent Hotel Show 2022 soon approaching, Technogym is talking about the values and benefits of implementing a wellness and fitness strategy for the hotel’s guests and members.

40% of them choosing a hotel that offers wellness options. With more than half of the female travellers preferring to have the option of working out in the privacy of their own hotel room, in-room wellness is a key element to give guests a unique wellness experience.

Up-front thinking With the focus on wellness being higher than any time, hoteliers all over the world are looking for more and more innovative solutions to be up-front of the trends and to deliver a unique guest experience.

Statistics from the 2021 Global Wellness Summit show us that wellness tourism is expected to grow 7.5% annually over the next five years. Hotels that provide personalised, interactive and diverse fitness and wellness services are prioritised by travellers. Health-conscious travellers spend 130% more than others, which gives immense opportunities within the sector.

Fitness and wellbeing experiences are in high demand for business travellers, with

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When looking at the millennials, 80% of them believe that fitness is an essential feature when travelling, and 77% of those desire an interactive wellness experience.

Offering Unique Wellness Journey “When we think about the varied types of leisure and entertainment experiences guests will enjoy on their travels, we can appreciate the importance of replicating that quality in hotel wellness offers. Think about how you add value to a guest’s wellness from the point of booking to the time they arrive back home.”

Outdoor fitness and contend-driven wellness have increased the public’s attention. Hotels all over the world have to

Independent Hotel Show

consider how they can provide a complete fitness offer throughout the propriety as well as outdoors. Having a unique selling point in wellness offerings is a key factor in the hospitality industry.

“We have seen rural and city-centre hotels really thinking outside the box to maximise the space they have available. You may not have a large gym floor, but could you offer outdoor boot camps, running programmes, in-room services, or interactive support through digital channels? A fresh approach to your wellness offer will mean you attract a wider variety of customers.”

Creating Outstanding Services Technogym is the world-leading expert in wellness, with over 35 years of experience partnering with global and luxury hospitality brands globally.

Since 2012, Technogym has moved from a gym-centric approach with hospitality partners to a guest-driven one, predicting and meeting changes in consumer values.

The partnership with Technogym empowers hotels to attract more guests even before they travel, offering full wellness solutions throughout content-based experiences.

Engaging guests during their stay through multiple touchpoints, offering in-room wellness options, creating health-orientated conference solutions, and giving back to employees.

“The Technogym ecosystem can support the tech-savvy millennial or guests who prefer human interaction,” explained one of the Technogym Experts. “Our bespoke design service could create an exciting unsupervised digital interaction or meaningful face-to-face training experiences.”

Fitness Experiences: A Unique Selling Point Having an innovative fitness and wellness approach can not only benefit your hotel’s guests but also generate secondary revenue through these services.

“Technogym are market leaders in wellness and very forward thinking about sustainability. They are innovative and advanced in terms of design and user experience. We knew they could help us create a truly 5-star fitness offer.”

The stunning Fairmont Windsor Park Hotel, located on the edge of Windsor Great Park, offers luxury facilities that set a new standard for personalised wellness. The entire wellness approach is an outstanding example of a next-level customer experience. With a gym that features a wide range of Artis and Skill Line cardio equipment, Technogym Bench, Technogym Bike, Group Cycle Studio and mywellness digital intergration.

“Our customers are high performing people who seek balance in life. We wanted to provide a premium, welcoming space for people to find peace of mind and a great workout after a busy day. Technogym helped us redesign the flow of the gym to match how people use the space, and recommended the most cutting-edge piece of equipment to deliver on our promise.”

The Kimpton Clocktower is Manchester’s premium luxury hotel that has worked in partnership with Technogym for years, delivering to its guest a premium wellness solution with Excite Live cardio equipment and Technogym Bike.

Independent Hotel Show

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Hotel & Resort Innovation Expo Hotel & Resort Innovation Expo will be transforming the ExCeL, London on the 19th & 20th of October 2022 into the central hub for hotel professionals looking to capitalise on the growing market. Gain insights into the industry and speak with other like-minded hoteliers whilst receiving and expressing original ideas!

Attend juicy seminars and networking workshops, to connect with the people that matter. The industry’s most forwardthinking figureheads will pass on invaluable advice, helping you stand out from the competition and increase your occupancy rates. By talking to the pros you can gain the confidence to expand your business and end the show with inspiration to reach your business goals.

This year’s unmissable line-up boasts 300 hand-selected suppliers, inspiring seminars, panel debates and the renowned innovation awards, all following the themes

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of sustainability, customer loyalty, data protection, hotel design, reputation, inflation, tech & future trends and all the tips and tricks you need to drive your hotel forward.

In addition to over 100 seminars and panel debates, the event will be featuring a keynote stage. This year’s lineup of keynote speakers will provide you with business advice which you will not hear anywhere else in the UK. This will cover the current activities, developments and next steps for the hotel industry. You can expect to meet with the largest names in the world of hoteliers, including IHG, Best Western Hotels & Resorts, citizenM, Capsule Hotels and industry leaders such as Ryder Architecture and Lamington Group!

Held to recognise the innovators transforming the sector across the globe, Hotel & Resort Innovation Expo will also be presenting industry awards, a celebration of the innovations, services, and solutions that

have made an outstanding impact on the sector over the past 12 months. This is an invaluable opportunity for visitors to elevate their industry knowledge. Each finalist will showcase their product or service to a panel of industry giants; the awards make for an entertaining and educational break from the hustle and bustle of the show floor. All nominees will be announced prior to the event so make sure you keep your eye out for the companies breaking the boundaries of innovation.

Industry revenue is expected to increase within the next 5 years at an annual rate of 26.9% and this significant increase within the hotel sector will reach £19 billion by 2026, making the Hotel & Resort Innovation Show the ultimate platform to capitalise on this growing market. Whether you need to enhance your hotel, keep up with the trends so you can boost your profits, or just hear from the experts, make sure you join us on the 19th & 20th of October at the ExCeL, London for the can’t miss event of the year!

Hotel & Resort Innovation Expo

@HOTELINNOVATIONEXPO #HOTELINNOVATIONEXPO

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19TH & 20TH OCTOBER EXCEL LONDON

FREE TICKETS HOTELINNOVATIONEXPO.CO.UK

How cash automation helps hotels manage staff shortages Running your hotel business with minimal staffing is sustainable if the right resources are in place to assist them. With staff shortages continuing to affect hospitality businesses across the UK, the current reality for many is having to operate with fewer employees while needing them to be more productive.

It’s challenging to ensure the same excellent level of guest services with less hands to help.

Especially when customer expectations are high when it comes to the experience you deliver.

It makes sense to reduce the complex, repetitive and time-consuming tasks employees face by using automation as a tool to support them. While these tasks are essential, they do not have to be placed solely on the employee.

As hoteliers continue to experience the challenges of day-to-day operations with staff shortages, the benefits delivered by automation are invaluable.

When used strategically, automation technology will transform your staffing and operations model for good.

CI-100 for back office

CI-10X for front office

HOW CAN GLORY HELP? We understand that more than in other businesses, hotel cash management processes are impacted by a 24/7 operating model with multiple shift changes. Hotels also manage shared till processes and/or multiple cash float which create multiple balance and reconciliation steps.

It is therefore essential to reduce complex and time-consuming tasks such as cash handling as much as possible. By leveraging cash automation technology for payment processing, hotels can give their full attention to their guests and focus on the customer experience.

Glory’s CASHINFINITY™ cash recycling solutions automate the cash processes across your entire business in the back office and front office, whether that be in the cashier room, at your check-in desk or your bar and restaurant. Our cash recycling technology improves staff productivity, speeds up the transit of cash, reduces shrinkage, increases security and enhances your guest experience.

Whatever the volume of cash flowing through your hotel, Glory has a solution to help address the challenges of staff shortages, staff engagement and retention. Understanding each hotel’s specific challenges allows us to design custom solutions that deliver real improvements in business performance.

Contact us to learn more

Tel: 0844 811 2006

sales@uk.glory-global.com

glory-global.com

Visit Glory at the

Hotel & Resorts Innovation Expo 19-20 October - ExCel, London VISIT US AT STAND

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Come and experience our cash automation solutions for back office, front office, restaurant and bar LET US SHOW YOU HOW OUR HOSPITALITY SOLUTIONS WILL: INCREASE staff productivity ENHANCE guest experience REDUCE shrinkage and improve security REDUCE reconciliation and investigation time

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Hop Software Hop; the calming hug that makes things simple.

Expertly crafted by people who have lived and breathed hospitality and tech for over 40 years, Hop understands which products, software and services are needed to ensure seamless and stress-free day-to-day operations.

Hop is home to an all-encompassing Property Management System that integrates with a bespoke app and payment gateway. Not to mention, digital services including everything you need to run a smooth marketing and communications mix.

So, when we say Hop is an all-in-one service, we mean it! Start the journey to less stress. Visit Hop at booth number 422.

Cloudbeds Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types across the globe. The award-winning Cloudbeds Hospitality Platform seamlessly combines solutions for front desk, revenue, distribution, guest acquisition, and guest engagement in a single unified system, enhanced by a marketplace of third-party integrations. Cloudbeds was named No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022 and recognized by Deloitte’s Technology Fast 500 in 2021.

For more information come and visit us at booth number 430 or visit www.cloudbeds.com.

Duve Duve’s holistic platform provides hospitality experts with a unified guest management solution, covering the entire digital guest journey from contactless check-in, through a branded guest app, an omnichannel communication hub, and an eCommerce/upselling platform offering the right service to the right guest at the right time.

Whether you manage an independent hotel, a hotels group, a vacation rental agency, an apartment Hotel, camping or glamping sites - with Duve, you can offer guests a personalized experience, tailored to their needs, in their own language, available for them 24/7 at their fingertips.

Duve currently operates in over 60 countries, and supports over 120 integration partners, across all major OTA’s, PMS’s, PSP’s, Digital Key providers and 3rd-party vendors.

Come and see us at booth number 800.

Hotel & Resort Innovation Expo

Hospitality Suppliers The Hospitality Industries search engine for the latest products and/or services on the market. The website offers an easy search tool to help you find what you are looking for.

Hospitality Suppliers is the only gathering place for hotel and events venue owners/operators, managers, and buyers in the hotel and hospitality business.

We give you a detailed overview of hospitality supplies while also keeping you up to date on the latest news and events in this fastgrowing business.

Come and visit us at booth number 592.

PowReady PowReady is revolutionising access to power on demand in the hospitality and travel sectors. Their network of IoT charging hubs allow visitors to find, rent and return portable chargers across all their points of service in the UK, France, Malta and Ibiza, giving guests the freedom to charge on their terms. No more stress of low battery, cables or waiting around to charge.

Offered free to hospitality venues, PowReady’s charging hubs help deliver an enhanced guest experience, market partner venues to their users and earn venues passive income from the use of the service.

PowReady’s service represents an innovative, modern and greener solution to solve a large and growing consumer problem.

Come and see us at booth number 110.

Selfbook Supercharge Your Reservation System Selfbook allows hotels to evolve their booking platform without changing the fundamental architecture of their existing website.

With a single line of code, hotels can take their booking experience to the next level by integrating Selfbook’s digital wallet support and enabling Apple Pay, Google Pay and more. Equipped with direct booking links, a seamless booking flow, smart merchandising, and one-step payments, Selfbook provides hotels with an all-in-one solution to enable smooth, simple and secure bookings, right on their own website.

Payment technology is evolving at lightning speed. Selfbook ensures your hotel can keep up.

Visit us at booth number 474.

Hotel & Resort Innovation Expo

Likelihood of no-shows has almost halved, reducing the cost of no-shows by £5bn a year The latest figures from leading hospitality tech provider Zonal and data and insight firm CGA by NielsonIQ reveal the likelihood of no-shows has almost halved, from 11% to 6%. The research also shows that the number of consumers making reservations and honouring them has increased by 15 percentage points, reducing the cost of no-shows to the hospitality sector to £12.6bn – saving the industry £5bn a year.

The new research marks the one-year anniversary of Zonal’s #ShowUpForHospitality campaign, which found that customers not showing up for bookings was costing the industry an estimated £17.6bn a year in lost revenue, with one in seven people not turning up to their reservations and not informing the venue.

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The campaign highlighted the effect and harm no-shows cause to hospitality businesses already struggling to survive after the pandemic and tried to educate consumers on the financial and operational impact caused by not turning up for a booking.

Olivia FitzGerald, Chief Sales and Marketing Officer, Zonal said: “While no-shows continue to have a costly impact on the hospitality industry, something which is felt even more keenly by already hard- pressed hospitality businesses, it is welcome news that the number of people honouring their bookings has increased.

Now that we’re a year on from the launch of #ShowUpForHospitality, it’s clear that the industry’s efforts have resulted in a significant reduction in no-shows.

“Pubs, bars, restaurants and cafes play a pivotal role in our communities and everyday lives, so it’s important to raise awareness on how crucial it is to support them and always show up for hospitality. At Zonal, we’re continuing to work with our customers to provide seamless booking technology to mitigate the risk of lost revenue.”

CGA client director Andy Dean says: “ A year on from the launch of the campaign has shown consumers the damage inflicted when they don’t turn up to their bookings, and it’s extremely positive to see the number of no-shows has almost halved during this time. On Premise, businesses face a multitude of challenges right now and its important as we head into winter months and beyond that consumers continue to embrace their bookings and support hospitality businesses.”

“We’re sticking with Lolly”–‘Sonic escape’ experts select Lolly as the absolute best fit About Nozstock Festival Like the very best of festivals, Nozstock was founded by a fun-loving family and their friends. Known as the ‘Hidden Valley’, the Nozstock festival has successfully retained its homely, welcoming nostalgia, but the team has now woven it into a delightful amalgamation of performance, art, electronic super-sounds and good oldfashioned guitar-strumming and drumbashing.

Now an established family event, Nozstock claims to be ‘a sonic escape,’ boasting eleven stages of entertainment, including theatres, a kid’s zone and an array of hospitality areas.

Best-in-class support – at the critical time (and all year round) Julie adds: “When you run a festival, you spend the whole year planning the event – and you know that you have a really small window to present your offering. There can be no room for error when it comes to that critical time.

“Only one till went down during a power surge at the event, but this was soon rectified. I could not believe how hardy and reliable the tills and card readers were. They were really fit for purpose for the festival, and the team of staff found them very easy to use and intuitive.”

The future of Nozstock Julie and her team make no secret of the fact that they really want to grow Nozstock year- on-year.

And they have every intention of taking Lolly with them on their journey. She comments: “The Lolly products and services are so good, and they have worked so well for us at the festival. The team always go above and beyond, both in the run-up to and during the event. We won’t be going anywhere else.”

For more information visit: www.itslolly.com

The 2022 festival, which saw 5000 festival goers, included acts from Sister Sledge, Bill Bailey and a host of local artists.

Already the planning for next year’s event is well underway to be even bigger and better.

The full-blown festival experience – hospitality service at its best with Lolly With six bars, a canteen for staff, suppliers and artists, a merchandise shop and pay-as -you-go showers, the team at Nozstock knew that the service levels in 2022 really needed to step up.

Julie Nosworthy, company secretary at Nozstock, said: “Coming out of Covid, we really wanted to create an unforgettable festival in 2022, and to grow the offering.

This meant adding more bars and hospitality areas, in turn meaning we needed to scale up our payment tills and reader network.

“We have been working with Lolly since 2019, when the festival was on a much smaller scale.

The team at Lolly continually listen to our needs and get their proposition right and this last festival was no exception. Moving from a one to a three-day event was a huge leap, but we felt really confident that Lolly would be able to support this, and they did. They knew exactly what we needed, with team members onhand during the technology set up and staying locally while the whole event was running.”

Lolly implemented 10 Lolly Encore tills and card readers at the Hidden Valley – across the bars, in the canteen, the merchandise shop and pay-as-you-go showers.

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Restaurant and Bar Tech Live Coming to the ExCeL London on the 19th and 20th of October 2022, Restaurant and Bar Tech Live is Europe’s leading event for the technologies driving the profits of restaurants and bars. We hope you are brimming with passion and excitement to join fellow business owners in the industry at this unmissable event!

Our 2021 show was the best yet, and we are so excited for 2022 to be even bigger and better with MORE opportunity for you and your business!

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Your FREE ticket to the show will grant you access to THE ultimate and exciting hub of innovation and trends, showing you what the future of the restaurant and bar industry holds. Prepare yourself for whatever 2022 might throw at you in the ultimate marketplace for professionals looking to maximise revenue.

Over the course of the two days of the show, there’ll be an incredible range of suppliers showcasing the most innovative products and technology and over 200 seminars, teaching you about the industry’s biggest

Restaurant & Bar Tech Live

issues led by the sector’s brightest minds!

Have your say at the range of panel debates, sample the impressive range of products, and see the best the restaurant and bar industry has to offer.

Better still, this year’s instalment runs alongside 5 other industry-leading events; collectively forming #FES22, THE biggest business growth event for the world of food and drink.

So what are you waiting for? To register for your free ticket now!

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Invest in innovative POS technology to boost your venue How are hospitality venues enabling customer ordering?

Many venues are using a separate app from the POS which is sometimes quicker to get up and running than adding required new features to the existing POS system. Some are using kiosks or BYOD as entry systems and for food ordering.

What are the advantages and disadvantages of a web site versus an app for customer ordering?

Given the recent huge technological shift when it comes to delivery, takeaway and dine-in, hospitality venues are under increasing pressure to meet higher customer expectations alongside demand for greater levels of convenience and choice. By investing in innovative POS technology, a business can effectively respond to these demands whilst taking advantage of unique and flexible solutions that can allow it to flourish in an increasingly challenging operating environment.

Jennie Riley, Sales Manager UK & Ireland, Star Micronics EMEA talks about the printing technology available for order and pay apps and web-based ordering systems for hospitality.

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This will differ for each venue depending on the customer base, budget and required features. We’ve seen customers adapting an existing e-commerce site or setting up a new web site for food ordering which allows them to get online quickly initially.

Alternatively, a native app can offer a wider range of features, encourage repeat business and has the advantage of being able to use locally connected printers over USB or Bluetooth. Progressive Web Apps allow a hybrid approach with a single development suitable for any operating system supporting web browsing in HTML5. Web apps now support the use of device hardware for QR scanning for example, but printing customer orders and receipts has sometimes proved

Restaurant & Bar Tech Live

challenging in the past. Star has produced several services and protocols allowing POS or kiosk vendors to print directly from a web-based app to a local, network or cloudbased printer.

What type of printing technologies have been required with the growth of online ordering and order at table software?

With the increased use of apps and webbased software, printing an order directly to a kitchen or bar printer saves time and increases order accuracy. Our support team has been helping software developers and web design companies with standard drivers and SDKs for printing from POS systems, Android and iOS tablets as well as technology to enable web-based printing without having to worry about browser settings such as margins and headers across different platforms.

We’ve seen strong demand for cloud technologies which are able to pull orders directly from an online ordering system at defined intervals and print these remotely in a kitchen or bar without requiring an additional tablet or device to key in the order. Auto-printing simplifies operations and staff do not have to worry about anything other than receiving the orders.

The technology extends across thermal printers and dot matrix kitchen printers for paper tickets as well as food labels. In fact, Star’s unique CloudPRNT™ label printers allow the user to connect the printer to centrally held allergy labelling software and online databases of product ingredients for printers in multiple locations to directly print label updates as required.

CloudPRNT is relatively simple to set up using your own host server and Star’s intelligent printers. However, for those who prefer a fully managed service with no backend knowledge, Star has recently introduced StarPrinter.Online which is a dedicated service for businesses to manage the printer estate with zero to minimal set up time, and cost. This allows printing direct from an ordering website through the REST API or direct from the page with JavaScript, or even via email with zero integration. Just forward your order email directly to the chef’s printer for preparation.

Which additional printer features can make a real difference when using online ordering or order and pay apps?

Technologies which effectively ‘tether’ tablets to the network enable tablets and mobile devices to remain online without having to connect via WiFi, removing the possibility of missing orders.

The fact that some of the printers can also act as a hub with a connected barcode reader to directly inform the server that an order is ready without any manual keying is useful. This means the chef can receive a remote order, prepare it, and simply scan the receipt back to the server to alert the in-restaurant staff, delivery company or purchaser that the order is ready for transit.

We’ve also seen an increase in the use of bump bars attached to the printer to accept/reject orders to the cloud service.

A seamless ordering process means venues can fully focus on managing a potentially large number of customers ordering their food and drinks from any location.

Visit Star at Restaurant & Bar Tech Live (Stand W32) to find out how we can help your venue. www.Star-EMEA.com

Restaurant & Bar Tech Live

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Restaurant and Takeaway Innovation Expo Coming to the ExCeL London on the 19th and 20th of October, Restaurant and Takeaway Innovation Expo is Europe’s leading event for takeaway and restaurant owners looking to boost their profits. We hope you are brimming with passion and excitement to join fellow business owners in the industry at this unmissable event!

Your FREE ticket to the show will grant you access to THE ultimate and exciting hub of innovation and trends, showing you what the future of the restaurant and takeaway industry holds. Prepare yourself for whatever 2022 might throw at you in the ultimate marketplace for professionals looking to maximise revenue.

Our 2021 show was the best yet, and we are so excited for 2022 to be even bigger and better! MORE exhibitors, MORE speakers and better yet, MORE opportunity for you and your business!

Over the course of the two days of the show, there’ll be an incredible range of suppliers showcasing the most innovative products and technology and over 500 seminars, teaching you about the industry’s biggest

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issues led by the sector’s brightest minds!

Have your say at the range of panel debates, sample the impressive range of products, and see the best the restaurant and takeaway industry has to offer.

Better still, this year’s instalment runs alongside 4 other industry-leading events; collectively forming #FES22, THE biggest business growth event for the world of food and drink.

So what are you waiting for? To register for your free ticket now here!

Restaurant & Takeaway Innovation Expo

IN PARTNERSHIP WITH

19-20

OCT

2022 ExCel, LONDON

Europe’s Leading Event For Restaurant & Takeaway Owners Looking To Boost Their Profits Business 1-2-1 Advice 1,000 Visionary Suppliers 500 Inspirational Speakers Serving Innovation + Awards Up Fresh New Delivery Of Ideas And Innovation @TAKEAWAYEXPO #RTIE22 #FES22

0117 929 6080

AND MUCH MORE!

Register For Free Tickets TakeawayExpo.co.uk Running Alongside

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Join QikServe at this year’s Restaurant & Takeaway Innovation Expo QikServe will be demonstrating its digital ordering and payment technology at this year’s Restaurant & Takeaway Innovation Expo, at the ExCeL London. Showcasing its cutting-edge, multi-channel web, app, and kiosk software. Their knowledgeable team will be on hand to talk through how implementing QikServe can enhance the customer journey and demonstrate their innovative kiosk software which will be displayed on stand X22.

In an age where consumers crave convenience; fast, contactless ordering and payment solutions are becoming increasingly prominent in the food and drink sector. QikServe’s role in this digital transformation is significant, providing industry-leading software and increasingly becoming the go-to platform of choice for multi-site, hospitality operators.

Trusted by global hospitality brands Proven in high volume, QikServe technology is running over 30 countries worldwide and integrates more than 90 different hospitality

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technologies. The innovative software provides brands with the reliability to upscale their business and go multi-national, removing currency confusion and providing global support. Having worked with global operators such as Merlin Entertainments, Hardrock Café, Fridays, and HMSHost, QikServe has proven they have the capabilities to offer ultimate flexibility and boost brand power. Working with partners in POS, payments, loyalty and delivery, QikServe brings best-of-breed technologies to operators for a unified brand experience they want to offer their guests.

similar to how they have in many other sectors such as supermarkets and banks.

With the future of growing hospitality franchises, the introduction of kiosks provides a customisable platform with out-of-the-box functionality, allowing customers to order and pay without staff interaction. The benefits of kiosk systems are clear – reduced waiting times, greater staff satisfaction, increased order value, and all-around enhanced customer experience.

The patented, feature-rich platform presents web, handheld, kiosk, or mobile ordering applications. Being truly multi-channel, this provides companies with an ordering solution that isn’t limited by table covers, offering a plethora of channel options that can be tailored to suit exact guest journey requirements.

QikServe’s Order and Pay at Table technology is perfect for hospitality businesses with seated dining, delivering effortless ordering and touchless payment technology without the need for server contact. The ability to have an open or closed tab means that guests can pay without pressure by simply scanning a QR code, entering a URL or tapping an NFC tag to access the bill, removing the requirement of downloading an app.

Self-service kiosks are transforming the instore ordering experience in hospitality,

The introduction of digital order and pay technology has been proven to increase

A true multi-channel order & pay platform

Restaurant & Takeaway Innovation Expo

customer satisfaction, allowing staff to concentrate on delivering excellent customer service. Improving table turnover means that more customers get through the door which subsequently boosts revenue.

Additionally, it allows businesses to run efficiently with lower levels of staff, reducing the need for recruitment during challenging times.

Supplying the ultimate convenience for customers, QikServe’s off-premises technology is particularly useful for travel, hotels, tourism, sport, and other sectors.

Catering to an ever-changing audience, the technology gives customers the option to select a time and date for delivery or collection and pay online or with cash.

The flexibility of QikServe’s order and pay technology offers ordering to seat in theatres and stadiums, ordering to table in restaurants and casinos, as well as ordering to room in hotels.

Built-in features to improve customer lifetime value The element of science behind the art of ‘making people spend more’ is covered

by QikServe. Features such as suggestive selling can be used to improve customers’ average transaction value (ATV), by prompting guests toward specific menu items. Digital loyalty cards are beneficial in optimising customer lifetime value, ensuring that users return repeatedly. Furthermore, a wide range of payment options, including Apple Pay and Google Pay, provides an easy payment solution that reduces basket abandonment.

Access to useful analytics provides valuable insights into spending habits, order history and customer data. This means that brands can streamline menus by removing underperforming items and boosting best-sellers. QikServe data allows brands to improve the guest experience which would not be possible through traditional order and pay methods.

QikServe’s passion for excellent customer service and long-standing relationships with partners positions them as a company that brands can rely on. With over a decade’s worth of experience, the QikServe team has the breadth of knowledge needed to future-proof businesses in a world that has become digital by default.

Join us for your chance to win a dinner at the Sky Garden Join QikServe on Stand X22 at this year’s Restaurant & Takeaway Innovation Expo to learn more about how implementing QikServe technology can be used to upscale businesses and drive revenue. Plus, you will be entered into a free prize draw with a chance of winning a luxury dinner for two, at the Sky Garden, London.

Restaurant & Takeaway Innovation Expo

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Are you using the right detergent?

Daniel Took, Head of Professional Product Marketing at Kärcher UK focuses on what detergents should be used within bathroom facilities to expedite cleaning efficiency and save on costs.

However, detergents are often used incorrectly which can lead to increased cleaning costs. Understanding when to use them and how to use them is key for reducing overall usage and saving on cost.

Protecting visitors and guests visiting hospitality venues is a key part of any facilities manager’s role. From eliminating harmful pathogens to tackling dirt and grime to maintain the overall building aesthetic, cleaning is a fundamental part of the role.

This is particularly important when it comes to maintaining bathroom facilities that may be used by multiple people on a daily basis.

Adopting new sustainable practices can help to greatly reduce the number of detergents that are used, whilst also resulting in a more efficient clean.

When cleaning bathroom spaces the key areas to focus on are toilet lids and seats, doors and separating walls, fixtures such as taps, showerheads and mixing valves. Due to the different composition of each item, they require different detergents to avoid damage to the surfaces.

Detergents are ideal for expediting cleaning times as the active agents help to break down dirt particles, enabling cleaners to swiftly remove them from the surface.

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For cleaning toilet lids and seats, it is advised that all-purpose or alcohol-based cleaners such as CA 10 detergent are used. These detergents quickly breakdown unwanted pathogens that may gather on the toilet seats, helping to reduce the risk to the end user.

Making use of a red sponge or cloth will help cleaners differentiate between the different

spaces they are cleaning, to ensure that any residue faecal matter that may be transferred to the sponge is not transported to other areas of the bathroom.

Toilet doors and separating walls can also be cleaned with an all-purpose or alcoholbased cleaner however, it is imperative that a different coloured sponge or cloth is used. For easy and efficient cleaning, adopting a colour-based cleaning protocol will help to expedite cleaning times and prevent detergents from becoming mixed together. With this in mind, a blue scratchfree pad sponge will provide a great overall clean.

When it comes to tackling graffiti that may be found in toilet cubicles, it is advised that citrus based cleaning agents such as RM 769 is used to help break down the ink to ensure swift removal of the unwanted graffiti. The detergent should be sprayed directly on the graffiti and left for a short

Commercial Bathrooms & Cleaning

period of time, up to 3 minutes, where it will start to break down the ink. It should then be dapped lightly using a cleaning pad/sponge to remove the unwanted material. It is important not to rub as this could damage the surface material. Once the graffiti has been removed it should be washed using cold water to neutralise the surface.

Fixtures are often made of metallic materials and as a result they require the use of acid-based cleaning agents to help dissolve any limescale build-up that might take place. Detergents containing citric acid and/or amido sulphuric acid, such as CA 20 are ideal as they swiftly breakdown the alkaline build up leaving surfaces clean and shiny.

It is crucial that a different coloured cleaning sponge or cloth is used to prevent any unwanted chemical reactions happening due to the mixing of detergents. For best

practice, detergents should always be applied directly to the cloth ahead of cleaning and after cleaning the fixtures need to be rinsed with cold water to remove any residue detergent that might be left on the surface to protect users and prevent damage to the fitting.

For other areas that may be present in washroom spaces, such as changing rooms, it is advised that they are cleaned using a light alkaline cleaning agent or everyday cleaner such as CA 30. This includes areas such as benches and coat racks, which may come into contact with skin. Due to the differing composition of these spaces to more durable toilets and lids, a lighter detergent is needed to avoid damaging the surface material which can require spaces to be closed down for maintenance and repairs.

Making sure that these steps are taken so that the right detergents are used in the right

areas will help to protect visitors and guests using the bathroom facilities. Detergents have an important role to play when it comes to cleaning facilities, however if they are used incorrectly, they not only present a potential risk to users, but they will not achieve the desired cleaning result.

Understanding when to use them and how to use them is key for reducing overall usage and saving on cost.

Important notes: sanitary cleaners must be used as directed and in accordance with accident prevention guidelines. This means wearing protective gloves and eye protection if necessary. Never mix cleaning agents, pay attention to the prescribed dosage, do not use warm or very hot water and rinse well with clear water. Detergent should be added to water rather than the other way around.

For more information visit: www.kaercher.com

Commercial Bathrooms & Cleaning

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Beyond Expert There’s Genius Girbau’s innovative new GENIUS Series Internet-enabled commercial washers feature a robust chassis design, high levels of water extraction and a 10-inch colour user interface as well as Girbau’s latest gentle Care Plus drum.

With GENIUS washers comes the easy-touse Sapphire cloud-based management system that allows hospitality users to completely monitor, manage and configure a laundry, giving greater control for energy efficient operation, faster turnaround times and high-quality finishing.

Sapphire allows you to check machine status and alarms as well as analysing data trends to spot how operational efficiency can be improved. Analysis can show what types of fabric are being processed and in what volume. You can also set up activity reports and use the alarms feature to show down times and check machine history.

Building on Girbau’s legacy for manufacturing highly durable, reliable longlife machines with a low cost of ownership,

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Genius Series washers offer exceptional reinforced strength and durability for years of constant use. The soft-mount washers are built from high-quality precoated stainless steel. The robust floating suspension and bigger, stronger chassis improve machine longevity and deliver superior balance control for reaching extract speeds faster. Ergonomic features include a wide door opening for easier loading and unloading.

The high spin washers can achieve up to 450G extract force for outstanding levels of water extraction, leading to faster drying, lower energy use and higher laundry productivity. The new unique Care Plus Drum extends linen life and increases productivity by decreasing tangling. The drum perforations also provide faster dispersion of water.

An optional integral weighing system measures every load and automatically adjusts programs to optimise cycle time, lower water and chemical usage and improve laundry productivity.

The impact-resistant, full colour 10-inch waterproof screen is the industry’s largest.

Featuring user-friendly icons and multiple languages, it can be operated while wearing gloves.

Girbau’s premium ED series dryers ensure all items including delicates are dried safely, uniformly, efficiently and cost-effectively.

Designed to be more energy efficient than any other conventional dryer, ED Series feature Girbau’s Transflow technology. This is a combination of both radial and axial airflow for maximum efficiency, reduced cycle times and lower energy costs. Cabinet insulation and a double-glazed door further optimise energy efficiency.

Girbau’s full range of washers, dryers and ironers ensures you have the right equipment for a truly professional finish for all your towels, bath robes, bed linen and table linen. For a small to medium-sized establishment, a towel laundry may be the best starting point. www.girbau.co.uk

Commercial Bathrooms & Cleaning

TAKE CONTROL

...of your laundry operation Make savings, take operational control and improve quality with a Girbau on premise laundry.

• Shorter wash cycles, lower consumption, higher productivity • 450G extraction, lower moisture retention, faster drying • Care Plus drum is gentle on fabrics, your linens last longer • Cloud based Sapphire system enables remote performance monitoring - free for 12 months • Intuitive 10-inch colour control screen

Start saving today with a towel laundry – Save 25-45% with ROI in 12-18 months

Ask The Experts Ask your local consultant how to take control of quality and costs with an on-premise laundry

01462 427780

sales@girbau.co.uk

www.girbau.com 37

CREATING THE PERFECT ESPRESSO COFFEE

Lever espresso machine.

Fracino’s 1, 2 or 3 group Retro lever espresso machine evokes the 1950’s coffee bar buzz. Finished in highly polished stainless steel, its Design and Function is very much for the modern coffee bar.

Retro is available in Electric or Dual Fuel powered versions – perfect for espresso on the move. Lever groups provide the barista with lots of control during the extraction process for creating their own perfect espresso.

R

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W / w w w . fra c i no. c om E / s a l e s @fra c i no. c om T / +4 4 ( 0 ) 1 2 1 3 2 8 5 7 5 7

Each group has optimum temperature control.

Our stunning P.I.D. – the fusion of technology and contemporary design; the individual group boilers and state of the art electronics offer precision and control to fulfil the expectations of the most discerning barista.

Available in 2 or 3 group versions, the P.I.D. features temperature controllable hot water dispense and boasts all the power, technical qualities and reliability synonymous with Fracino products.

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To receive FREE SAMPLES for your hospita

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COFFEE PODS SO NATURAL THEY COULD HAVE GROWN ON TREES! "Meet the biodegradable capsule so good it's giving Mr. Clooney nightmares" "HALŌ is in a league of its own for both taste and ecofriendliness, how did I live without this brand for so long?"

ality venue email: business@halo.coffee

ExCel hosts best ever Casual Dining, Commercial Kitchen and lunch!

The UK’s hospitality and foodservice industry gathered at ExCeL London last week for the return of Casual Dining – the definitive trade show for the restaurant, pub and bar sector; Commercial Kitchen – the event for executive chefs and decision makers from professional kitchens, and lunch! – the definitive trade event for the café, coffee shop & foodto-go sector. The events also saw the introduction of anchor brand, THE Food Shows London which brings these three industry leading shows closer together.

On the 14 and 15 September, the colocated food shows were the epicentre of innovation and inspiration for leading chefs and decision makers from pubs, restaurants, food-to-go, coffee shops, retailers and other business professionals across the nation.

Helping to shape the future of the food and drink sector, the events attracted over 8,200 attendees, including senior decision makers from Azzurri Group, BaxterStorey, Big Table

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Group, Bourne Leisure, Burger King, Caffè Nero, Compass Group, Costa, Dishoom, GAIL’s, Galvin Restaurants, Greene King, Greggs, Hall & Woodhouse, Hilton Hotels, ISS, itsu, John Lewis, KFC, LEON, Liverpool Football Club, M&S, Marstons, McDonalds, Sainsbury’s, Tesco, Virgin Atlantic, and more.

Visitors from across the country came to meet with over 600 exhibitors – ranging from food-to-go, alcohol, drinks, tech, packaging, kitchen design and equipment.

As well facilitating important business deals, the three shows featured a comprehensive seminar programme (across 8 theatres). Allimportant insights for recovery and growth were shared, as well as inspirational stories and updates from industry leaders.

Chris Brazier, Group Event Director comments “It was amazing to see so many leading brands within the foodservice and hospitality sector connect with important decision makers, buyers, chefs, and retailers over the two days. Innovation was well

and truly on the menu. The number of new products on offer was incredible to see...as well as taste and smell! Thank you to our amazing speakers for sharing their inspiring insights across the three events, especially after years of uncertainty and challenges in the industry. And of course, thank you to all our visitors, our exhibitors, partners and associations, we couldn’t have done it without you. We look forward to seeing you again next year on 27-28 September.”

“Best.Expo.Ever” Business optimism was widespread among visitors, exhibitors, and speakers across the show floor, with many sighting the show as the ‘best’ they go to and a ‘must-attend’ for the industry. Many who visited the shows together enjoyed the opportunity to discover even more brands (catering to different business areas) and praised the colocation for a second year.

“Having the three events together is massively important and creates that harmony in the

industry. It’s allowed me to think about how we innovate not only from a food perspective but from an equipment perspective which is equally as important for us as a brand, and an integral part of what we do,” says Hannah CaseyBurnett, Head of Category and Wholesale, Greggs. “lunch! is everything that’s great about hospitality. A place where innovation, conscientious thinking, passion and talent collide. Best. Expo. Ever,” says Emily Hawkley, Head of Operations, Slim Chickens UK. “Casual Dining was a fantastic two days in which I saw the best very of our hospitality industry sharing best practice and challenging the status quo. It was fun, focussed and educational,” says Gavin Smith, MD, Pizza Pilgrims.

“Amazing to be back at Casual Dining.

It’s brilliant to have such an array of high calibre suppliers showcasing their new innovations. Simply the best forum to catch up with existing connections and engage with new ones. We have all had challenges but being able to discuss and discover new opportunities is something that should not be missed. See you next year!” says Andrew Hazel, Head of Food and Beverage Development, Boparan Restaurant Group.

“Commercial Kitchen is a must attend event. It has it all and more, there is so much innovation and insight to be gained from attending. A must attend for anyone in the food industry’s diary,” says Nick Vadis, Culinary Director, Compass UK & Ireland. “lunch! is a great opportunity to see current suppliers and explore potential new ones. Nothing really beats having suppliers full range laid out in front of you, alongside any NPD they might be working on – you never know what you might come across,” says Amanda Lowe, Head of Innovation, Soho Coffee.

Three world-class Keynote programmes Renowned for attracting the best names in business, 2022 speakers included senior representatives from Pizza Pilgrims, UKHospitality, Wahaca, Brewdog, Subway, Greggs, Marks & Spencer and PizzaExpress – who shared their insights in a range of keynotes and panel sessions. The theatres drew in the crowds for exclusive interviews with Ganan Kanagathurai, UK CEO of Itsu, Will Stratton-Morris, UK CEO of Caffè Nero, Tim Martin, Chairman of JD Wetherspoon, Marta Pogroszewska, MD of GAIL’s, Chef

Tom Aikens, Brian Trollip, MD of Dishoomand many more.

“Commercial Kitchen is one of the best shows I have attended, and you would be foolish to miss it. It showcases the very latest technology, as well as being able to mingle with like-minded people from the industry, which truly helps you to keep ahead of the competition,” says Tom Aikens, Chef Patron, Muse by Tom Aikens.

“Attending Commercial Kitchen is extremely important to discover industry innovations.

A must attend for chefs to help improve their kitchens,” says Cyrus Todiwala OBE DL DBA, Chef Patron, Café Spice Namasté.

“These shows provide the perfect opportunity to come together and share experiences. The more we talk, the more we share. lunch! is a great place to get exposure, from the small guys to the big guys, and it’s important for leaders to get in touch with these up-and-coming brands and talk to young entrepreneurs in the industry face to face. That’s why this show is so important!” says Ganan Kanagathurai, UK CEO, Itsu.

Innovation Challenge Winners The three exciting Innovation Challenges celebrated new products launched in the last 12 months. The shortlisted finalists were decided by popular vote at the Innovation Challenge Gallery on the show’s opening day. A panel of judges then decided if the innovation was worth a Bronze, Silver or Gold Award on day two.

The Coconut Collab, Huel, LOVE CORN, Ombar Chocolate, GW Projects, Unox UK, Welbilt, Hoshizaki UK, Clean Co, The Meatless Farm, OGGS, The Simple Root, La Vie Foods – and others received Gold in the Innovation Challenge.

To see the full results for each show, please visit: lunch! - www.lunchshow.co.uk/innovationchallenge.

Commercial kitchen - www. commercialkitchenshow.co.uk/innovationchallenge.

Casual Dining - www.casualdiningshow. co.uk/innovation-challenge-2022.

Casual Dining Awards return in 2023 Diversified Communications are also bringing back the prestigious Casual Dining Awards. Taking place on 27 April 2023, the awards are a celebration of the best multisite restaurants, pubs & bars in the UK. www.cdawards.co.uk.

Pimalai Launches New Experiences In Mu Ko Lanta National Park As this pristine ecosystem prepares to reopen to visitors on 15th October, Pimalai welcomes travellers with a series of small-scale excursions to Koh Haa and Koh Rok Mu Ko Lanta National Park is a breath-taking natural paradise – 134 square kilometres of turquoise waters, unspoiled islands, hidden coves and captivating coastlines in southern Thailand’s Krabi province, blessed with an abundance of flora and fauna, including lush jungles and vibrant marine life.

Every year, this tropical wonderland is closed for six months to allow its delicate ecology to be refreshed and replenished. Pimalai Resort & Spa, the five-star sanctuary on Koh Lanta, fully supports the closure and works with local authorities to protect and preserve the area. On 15th October 2022, Mu Ko Lanta National Park will reopen to visitors following its annual restoration – and Pimalai’s responsible, experience-seeking clientele will be among the first to witness it.

To celebrate this important occasion, the property has relaunched immersive, smallscale excursions to two of the region’s most idyllic islands: Koh Haa and Koh Rok. The “Koh Haa Snorkelling & Sunset” adventure transports travellers to Koh Haa (“Five Islands”) – a captivating collection of limestone islets that enclose a dazzling aquamarine lagoon, a technicolour coral reef and a pure white beach. This provides the perfect spot for an afternoon of swimming and snorkelling. The leisurely boat ride back to Pimalai will be enhanced with onboard canapés and cool drinks, including wine and beer, as the sun sets over the Andaman Sea. Alternatively, the “Fabulous Koh Rok” tour is a scenic one-hour boat trip to Koh Rok, a pair of paradise islands lined with powder-soft sandy beaches and lapped by warm, crystal clear waters. Following an hour of swimming and snorkelling, guests will be treated to a delicious onboard lunch before embarking on a sightseeing cruise around Koh Rok,

with even more opportunities to plunge into the sparkling sea and uncover the enthralling underwater world.

Pimalai’s fleet of seven boats are all skippered by professional captains who have a deep knowledge of the local area, to ensures that all visitors enjoy adventures that lives long in the memory, in harmony with the environment.

With just 121 stylish rooms, spacious suites and spectacular villas, all nestled in 100 acres of nature and cascading down to a 900-metre-long soft sandy beach, Pimalai is a haven of tranquillity. When guests are not discovering the wonders of Mu Ko Lanta National Park, they can take part in a wide range of low-impact activities such as non-motorised water sports, Thai cooking classes, muay Thai boxing lessons, yoga sessions, soothing treatments at awardwinning Pimalai Spa, and trekking along jungle trails. This heavenly hideaway also features a kids’ club, world-class restaurants, a Sports Centre with tennis, badminton and basketball courts, a running track, cycling trails, and two infinity pools that appear suspended in the forest canopy, overlooking the ocean.

“At Pimalai, we feel a deep connection with Mu Ko Lanta National Park – and a deep responsibility to preserve it for future generations. That’s why we conduct regular coastal cleaning activities, do not allow motorised water sports and only permit small-scale, eco-sensitive excursions in the area. We are delighted to invite our conscientious guests to explore this pristine paradise when it reopens this October.

Following five months of replenishing rains and no human interference, this idyllic area will be looking more breath-taking than ever,” said Charintip Tiyaphorn, Pimalai’s Owner Representative.

Pimalai is one of only 26 global properties to form part of Small Luxury Hotels of the World’s (SLH) Considerate Collection, an exclusive community of socially responsible and eco-conscious five-star hotels. It was also recently named as the best hotel in Thailand in the TripAdvisor Travelers’ Choice “Best of the Best Awards” for 2022.

For more information about Pimalai Resort & Spa and to book your stay in paradise, please email reservation@pimalai.com, call +66 (0) 2 320 5500 or visit www.pimalai.com.

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Travel

Travel

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Stay at One of These Unusual and Quirky Villas with Oliver’s Travels Bored of staying at hotels on holiday and want something different? Oliver’s Travels offers a range of quirky and stylish holiday homes that are sure to make your vacation more exciting! From a bee barn and a castle to a hobbit house and a watchtower, each rental is as extraordinary as it is full of character. See below for a selection of Oliver’s Travels’ most interesting luxury villas across Europe and book a holiday that family and friends will remember for years to come.

The Bee Barn - Kent, UK Situated in the secluded hamlet of Stellis Minning, The Bee Barn is an eco-haven that combines the very best of sustainable building and comfortable luxury living. Up to six guests can stay in the three bedroom barn which includes a living area, dining room, and a sun trap deck outside for alfresco dining. This unique property lowers its ecological footprint with a living green roof, smart air quality sensors and infrared underfloor heating. With walking, cycling, water sports, fishing, golf and horse riding on the doorstep and the Kent coast a short distance away, this is truly a dream holiday spot.

2022 rates start from £1,735 for a sevennight stay. To book, visit www.oliverstravels. com or call 03338880205.

Chateau Des Poetes Keep - Pays de Loire, France An extraordinary 900-year old chateau in the Pays de Loire, this historic castle - separated into two historical wings which can be rented independently or together each with its independent entrance, a private garden or terrace - sets the scene for magical family holidays. Dating back to the 13th century, the Chateau des Poetes Keep wing consists of five bedrooms with gorgeous garden and valley views. This also includes a medieval dining room beside a Gothic fireplace, a library, private pond and shared pool as well as 15 hectares of parkland filled with exotic trees imported from all over the world.

2022 rates start from £2,659 for a sevennight stay. To book, visit www.oliverstravels. com or call 03338880205.

Hobbit House - Sussex, UK Located in the dazzling rural landscape of Sussex, The Hobbit House offers a

wonderfully unique and cosy home for four.

Complete with curved walls, and round rooms - decorated with the colour yellow this ensuite two-bedroom house is designed to create a unique experience. Step outside to your very own private garden and take a dip into the hot tub overlooking the rolling hills of the countryside. Additionally, in the stunning surrounding landscape guests can enjoy relaxing walks along the river to Bodiam Castle or even a trip to the golden sands of Camber beach.

2022 rates start from £1,904 for a sevennight stay. To book, visit www.oliverstravels. com or call 03338880205.

Lapis Turris - Le Marche, Italy On a rocky spur in the Sibillini Mountains is Lapis Turris, an ancient watchtower dating back to the 11th century, now converted into two comfortable apartments and just perfect for up to nine guests. The ground floor apartment has a living room and a kitchen area leading out to the courtyard while the upper floor apartment has a fully equipped kitchen and terrace with breathtaking views. There is also a pool, hot tub, private amphitheatre, glass ceiling dome for stargazing and an outdoor terrace for dining or relaxing. And if you happen to venture outside the watchtower, there is a medieval village a short drive away and hiking and mountain biking trails in Monti Sibillini National Park.

2022 rates start from £3,006 for a sevennight stay. To book, visit www.oliverstravels. com or call 03338880205.

Magic Rocks - Corfu, Greece Magic Rocks is a farmhouse-style building with a distinctive tower clad that offers a gorgeous mirage of comfort and style amid the arid terrain. Surrounded by serene gardens and sublime views of the nearby mountains and the sparkling ocean in the distance, this effortlessly stylish yet characterful home offers unadulterated tranquillity for up to 10 guests.

The elegantly decorated five bedroom villa has a fully equipped kitchen, dining space and lounge area as well as an infinity pool, gorgeous lawns, veranda for al fresco dining, and a roof terrace for evening drinks and watching the sunsets.

2022 rates start from £7,405 for a seven-night stay. To book, visit www.oliverstravels.com or call 03338880205.

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The Greek Villas reveals five lesser-known destinations worth discovering in 2022 Discover a wealth of beautiful destinations, unknown and off the beaten track Greece proved to be a popular destination for UK travellers throughout the summer of 2021 and it is no wonder why with its exquisite beaches, crystal-clear waters, dramatic coastlines and sensational Mediterranean cuisine.

The Greek Villas is delighted to reveal five lesser-known destinations travellers should consider exploring in 2022.

From ancient Greek villages steeped in history, to family-run restaurants in quiet destinations, these tranquil islands showcase a blissfully slow pace of life and the perfect landscape in which to switch off for a welldeserved break.

hydro-massage seats, opposite swim jet and a hydrolysis and UV cleaning system.

1. Tinos Tinos is one of the biggest and more developed islands of the Cyclades, yet it has managed to grow gracefully, its architectural style contrasting with the wild beauty of the landscape. Tinos has remained relatively unknown, despite its stunning coastline, verdant hills and 40 quaint villages overlooking the Aegean Sea and neighbouring islands.

Where to stay – Villa Marin This six-bedroom villa is a fully rejuvenating summer home boasting a vast selection of premium facilities and amenities that promise to invigorate the body and soul through its numerous offerings. Next to the living room, guests will discover a spa area with a heated overflow pool, 4

2. Sifnos The scenery of Sifnos is mesmerising, with whitewashed villages, spectacular waters and rolling mountains. Travellers will discover a coastline packed with charming coves with crystal clear waters, with quaint seaside villages scattered. Sifnos attracts the foodies with its rich cuisine and local produce and sophisticated travellers with its history of producing poets, great writers and philosophers since the Ancient times.

Where to stay – Villa Dali Sleeping up to 14 guests, this gorgeous villa oozes minimalism and tranquillity. The artistic home is set on a large plot of land with olive trees, local herbs and flora, and boasts panoramic views across the Aegean. Fitness finatics can make use of the outdoor gym found under a shaded pergola, and those in need of relaxation can enjoy a cocktail by the fire pit.

3. Skiathos Skiathos is a destination that first-time visitors fall in love with and return to time and again and is swiftly becoming one of the World’s most sought-after holiday destinations.

Boasting picture-perfect views at every turn with its sunny beaches and crystal-clear waters. The seaside town provides a vibrant nightlife with several fantastic restaurants and bars lining the bustling marina.

Where to stay – Villa Earth Villa Earth sleeps up to 12 people and offers a tranquil holiday home. Set within a lush pine forest, the villa is completely secluded and boasts uninterrupted ocean views in the most serene setting. The villa comes with a chef who will prepare nutritious, delicious Mediterranean meals.

4. Amorgos Amorgos has remained unspoilt to mass tourism, thanks to not having an airport on the island and it taking roughly 7 hours to reach by ferry from Pireaus. As such, visitors will discover small, quaint bars and family-owned restaurants. The pace of life on Amorgos is blissfully slow and allows travellers to forget the worries of everyday life.

Where to stay – Villa Chelsea

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Villa Chelsea is an elegant five-bedroom property exuding laid-back sophistication through its outdoor setting, pergola and swimming pool overlooking the bay. Oozing tranquillity, guests will lounge outside, soaking in the beauty of the destination and watching the ever-changing colours of the evening sky.

5. Andros Andros has a lush landscape with mountains, ravines, vines and hot springs and welcomes travellers to get lost within the endless waterfalls, caves and springs.

Unlike many Greek destinations, Andros is a wonderful place to visit in the Spring and Autumn, as well as the Summer. Travellers will experience total bliss exploring this sensational destination in the Cycladic Islands.

Where to stay – Villa Breeze Villa Breeze sleeps up to 10 guests and offers a serene and secluded location surrounded by mesmerising, blue sea views. Guests are invited to follow the paced pathway to a private sandy beach and embrace an authentic Greek summer experience.

Concierge Services No lavish Grecian holiday would be complete without enjoying the various extravagant experiences on offer and The Greek Villas is no exception.

Eager to provide an unforgettable holiday, the team can arrange any number of luxury experiences, including arranging a private chef, wine-tasting at a vineyard, wellness activities and so much more.

The Greek Villas can also organise spectacular yachting experiences, whether looking for a private speedboat to zip between islands and practice water-skiing techniques or an opulent chartered yacht, guests can break up their island holiday to discover hidden beaches and isolated islands.

The Greek Villas is on hand to personally cater to their guests’ every need and deliver the very best holiday imaginable.

Rates available upon request. To book, visit www.thegreekvillas.com or call +30 210 64 10 280.

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Coming up next month in our November Issue, features on: Outdoor Hospitality • Contract Beds & Bedding Wine & Spirits • EPOS

As per usual we will be running our monthly editorial features on hotel openings, industry news, advice articles and travel locations.

If you would like to send us editorial content to be considered for submission then please send information to carol@warmwelcomemagazine.com.

The closing deadline for the November issue is 24th October.

Never miss an issue and SUBSCRIBE for FREE!

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