Communicating at work principles and practices for business 11th edition adler test bank

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c6 Student: ___________________________________________________________________________ 1. All of the following are typical types of workplace interviews EXCEPT A. diagnostic interviews B. investigative interviews C. exit interviews D. portfolio interviews

2. Interviews that gather information from large samples of people in order to learn about customers' preferences are called ____________ interviews.

A. journalistic B. survey C. diagnostic D. research

3. Kio was injured while performing a safety inspection at the chemical plant he worked for and was taken to the emergency room. The doctor asked him a number of questions about his injuries to determine the proper course of action for treatment. According to the text, which of the following types of information-gathering interviews did Kio's doctor perform?

A. diagnostic B. research C. survey D. exit

4. If a company conducts focus-group interviews with consumers to discover desired improvements for a product, which type of information-gathering interview are they performing?

A. investigative B. diagnostic C. research D. exit

5. Your text identifies several characteristics that showcase an interview as a special kind of conversation.

Which of the following is NOT a special characteristic of interviews?

A. It has a predetermined purpose, at least for one of the parties involved.

B. There is an element of control, because one of the parties directs the flow of conversation toward a goal.

C. Only two people will participate.

D. The focus is on questions and answers.

6. According to your text, which of the following is NOT true about interviewing?

A. At least one party has a predetermined reason for participating.

B. An interview is less structured than a typical conversation.

C. Conversation is directed toward a predetermined goal.

D. The interviewee typically does about 70 percent of the talking.

7. Which of the following is true about the interaction that occurs during a formal interview?

A. At least one person has a serious, predetermined reason for participating.

B. The conversation does not have a specific purpose.

C. All participants know the questions ahead of time.

D. All participants know the responses to the questions ahead of time.

8. In most interviews (unlike typical conversations), the ratio of speaking turns is uneven. During a typical interview, the interviewee will do about ______ percent of the talking.

A. 40 B. 50 C. 70 D. 80

9. Which of the following steps should come first in planning the interview?

A. Think up possible questions to ask.

B. Identify and assess the interviewee.

C. Prepare a list of topics.

D. Define your goal.

10. Which of the following would be the clearest specific goal for an interview?

A. Talk to my instructor about my grade.

B. Complain to my instructor.

C. Make a good impression on my instructor.

D. Find out from my instructor what I can do to improve my grade on the next assignment.

11. Which of the following goals for an information-gathering interview is the most specific?

A. Would I like a career as a photographer?

B. Should I become a photographer?

C. What are the advantages and disadvantages of photography as a career, and how could I best prepare myself for a photography career?

D. What can I learn about photography?

12. A disadvantage of a structured interview is that A. the possible answers are limited.

B. there is an opportunity to follow up with secondary questions on topics that turn out to be interesting to the interviewee.

C. it's easy to get sidetracked and go off on tangents.

D. it takes more training to conduct structured interviews than any other form of interview.

13. A standardized list of questions with precise wording would be found in which kind of interview?

A. structured B. unstructured C. moderately structured D. loosely structured

14. Structured interviews A. allow for an unlimited range of questions and answers.

B. should be used only by skilled interviewers.

C. obtain answers to standardized responses from a large number of people (commonly used in market research and opinion polls).

D. use open-ended questions to provide in-depth examination of the interviewee.

15. Which characteristic best describes an unstructured interview?

A. It requires less skill by the interviewer than the other types of interviews.

B. The results are easy to quantify and tabulate.

C. It allows for much flexibility in exploring the interviewee's responses.

D. It is easy for the interviewer to control the flow of the interview.

16. If a supervisor decides to drop by and informally talk to her subordinates to find out how satisfied they are with their jobs, which of the following types of interview schedules would she use?

A. structured B. performance C. unstructured D. appraisal

17. After years of experience, Raylene has come to believe that the most effective way to determine a person's true personality during a job interview is to allow the conversation to go in any direction the interview may lead. Which type of interview schedule does Raylene prefer?

A. structured B. extemporaneous C. unstructured D. moderately structured

18. Rob was selected by his supervisor to conduct interviews with prospective college graduates for their law firm. This is the first time Rob has ever been on the other side of the table in the interview process. He decided to prepare well in order to make a good impression on the partners of the firm. First, he developed a list of topics he felt needed to be covered. He then developed a number of open-ended questions with follow-up probes related to each of his major topics. Which type of interview schedule has Rob created?

A. legalist B. moderately structured C. structured D. unstructured

19. Which of the following types of interviews is most appropriate if you want to give direction to the interview, yet still allow for open-ended discussion of your chosen topics?

A. participative B. spontaneous C. moderately structured D. unstructured

20. When an interviewer introduces a new topic area, she is using a A. turn-taking question.

B. primary question.

C. secondary question.

D. leading question.

21. Tucker was interviewing for a sales position with a local pharmaceutical company. During the interview he was asked a significant number of demanding questions that warranted complex, detailed responses. According to the text, which type of questions was the interviewer asking?

A. open B. imaginary C. direct D. closed

22. Which type of question is the following: "What is your opinion about our new benefits package?"

A. indirect B. closed C. factual D. open

23. Which of the following types of questions restricts the interviewee's response most?

A. open B. hypothetical C. closed D. opinion

24. As an interviewer, if you wanted to be able to maintain as much control as possible over the conversation, which of the following types of questions would you use?

A. secondary B. indirect C. open D. closed

25. All of the following are closed questions EXCEPT A. "What is your GPA?" B. "What are your career plans?"

C. "When do you expect to graduate?"

D. "Would you prefer to use a highly structured, moderately structured, or nonstructured interview format?"

26. In which of the situations below would you choose an open question?

A. You want to evaluate the interviewee's communication skills.

B. Time is short.

C. You need to compare the results of many interviews in a standardized format.

D. You (the interviewer) are not highly skilled at interviewing.

27. As manager of the human resource center for a local newspaper for the past 10 years, Darcy has found that the best way to get accurate information from prospective employees is to ask them questions that require them to expand on topics and explain their personal opinions. Which type of questions does Darcy like to use?

A. closed B. leading C. open D. factual

28. Which of the following is NOT one of the suggested reasons for an interviewer to use an open question in an interview?

A. to discover the interviewee's feelings or values B. to discover the interviewee' values C. to maintain control over the conversation D. to evaluate the interviewee's communication skills

29. Shane knew that he was not supposed to ask interviewees whether they had children. However, he found that if he asked them what they spent most of their time on outside of work, it became obvious from their answers whether they had children. What type of question is Shane using in this example?

A. illegal B. secondary C. hypothetical D. indirect

30. Which of the following is the most appropriate type of question if you want to acquire information that you believe might be risky or embarrassing?

A. risky B. counterfeit C. indirect D. manipulative

31. During an interview for a new marketing position in the company that she worked for, Sharon's boss asked her a number of questions such as "If you were in the following situation, what would your reaction be?" Which of the following types of question is her boss asking?

A. factual B. hypothetical C. leading D. indirect

32. If I asked someone "Which do you prefer, working alone or working with others?" during an interview, which type of question would I be using?

A. factual B. opinion C. hypothetical D. indirect

33. Mr. Madaren asks "How many years did you work for your previous employer?" Which type of question is Mr. Madaren using?

A. critical incident B. indirect C. hypothetical D. factual

34. Which of the following is NOT true about conducting an effective video interview?

A. A video or telephone interview should generally be shorter than an in-person interview.

B. Arrange an alternate way of contacting the other party in case you need to communicate while you're establishing the connection.

C. If your interviewee needs to see information that you will discuss in the interview, send it in advance.

D. Set the video equipment up on the interviewer's end so that the interview will occur in a location that is typical of your business, such as the lunchroom or lobby; this gives the interviewee a chance to view the physical setting he or she would be working in.

35. Which of the following factors was mentioned in your text as likely to increase the ability of interview participants to think creatively?

A. sitting at a desk in the supervisor's office B. scheduling the interview just after an important meeting C. sitting 40 inches apart D. meeting away from the normal habitat of either participant

36. All of the following are effective strategies for participating in a job fair EXCEPT A. Do research ahead of time about employers that interest you.

B. While standing in line, ask other candidates what they've learned at the fair.

C. Ask each company's representative to describe what their company does.

D. Follow up after the fair by calling or emailing potential employers to thank them and to confirm your interest.

37. Which of the following is NOT one of the stages of an interview?

A. opening B. body C. persuasion D. closing

38. The opening of the interview is a time to accomplish all of the following EXCEPT: A. Build rapport.

B. Motivate the interviewee to cooperate.

C. Provide a sense of direction for the interview.

D. Ask a clearinghouse question.

39. In the orientation segment of a typical interview, the interviewer should not A. mention the approximate length of the interview.

B. conceal the true purpose of the interview.

C. give an overview of what information is needed and how it will be used.

D. state the reason for the interview.

40. Which basic functions should be included in the opening phase of an interview?

A. rapport, orientation, and motivation B. rapport, discussion, and follow-up C. motivation, orientation, and probes D. introduction, body, and conclusion

41. During the opening phase of an interview, the interviewer should accomplish all of the following EXCEPT: A. greet the interviewee.

B. explain the reason for the interview.

C. clarify ground rules.

D. ask a critical incident question.

42. "Our purpose for this interview is to find out what features you'd like in the new office design so we can try to make everyone as comfortable as possible." In which part of the interview does this question belong?

A. rapport B. orientation C. disclosure D. norming

43. Stating the purpose and length of the interview is part of the __________ step of the interview.

A. body B. orientation C. rapport D. procedural

44. Motivating the interviewee to participate should occur during the ___________ stage of the interview.

A. opening B. body C. review D. follow-up

45. In most cases, the interviewer should NOT A. control the direction of the conversation.

B. let the interviewee continue to talk about one question for a long time, if this encroaches on other significant question areas.

C. allot preplanned blocks of time to each agenda item.

D. use probes.

46. Which of the following is NOT a responsibility of the interviewer during the interview process?

A. Control and focus the conversation.

B. Listen actively.

C. Give clear and detailed answers.

D. Use secondary questions to probe for important information.

47. Reasons for using probes include all of the following EXCEPT: A. seeking elaboration.

B. requesting clarification.

C. encouraging the interviewee to say more (by pausing or inserting short prods such as "uh-huh" or "hmmmm").

D. demonstrating authority.

48. When an interviewer responds to an interviewee's comment with silence, this might mean any of the following EXCEPT: A. "Tell me more".

B. "I'm interested in your answer".

C. "I'm not satisfied with the depth of your answer".

D. "I'm ready to move on to the next topic".

49. In most cases, interviewees should not A. make corrections if the interviewer has misunderstood their meaning.

B. evade the interviewer's questions.

C. try to cover their own agendas.

D. give detailed answers.

50. Which of the following is the responsibility of the interviewee?

A. Control and focus the conversation.

B. Use secondary questions to probe for important information.

C. Cover your own agenda.

D. Glance at your watch frequently to be sure you aren't talking too long on any one topic.

51. Josh was being interviewed for a new position at an advertising firm. The interviewer asked questions for forty-five minutes. She then explained to Josh that the top three interviewees would be called back for a second interview. The interviewee's explanation of future actions represents the ____________ phase of an interview.

A. probing B. orientation C. motivation D. closing

52. The functions of an effective interview closing are to ____________________.

A. control and focus the conversation B. use primary questions, secondary questions, and paraphrasing C. review the outcome of the interview; establish future actions; and conclude with pleasantries D. listen actively, summarize answers, and probe for more information

53. Three types of interviews identified by your text as essential for almost every occupation are A. information-gathering, career research, and employment.

B. disciplinary, survey, and performance.

C. career research, performance appraisal, and exit.

D. information-gathering, diagnostic, and career.

54. The first step in conducting an information-gathering interview is to A. choose the right interviewee.

B. define your interview goals.

C. conduct pre-interview research to gain background information.

D. write the interview questions.

55. The majority of new job hires obtain their employment offers through A. Web-based employment sites.

B. advertisements.

C. sending mass mailings of their résumé s to Human Resource departments.

D. personal contacts.

56. Three purposes of a career research interview are to A. get references, get referrals, write your résumé.

B. be remembered, prepare a résumé, get references.

C. read, remember, write.

D. conduct research, be remembered, get referrals.

57. According to the text, in developing personal networks to discover job contacts, __________ are often most helpful.

A. close friends B. close relatives C. associates who are not relatives or close friends D. personnel departments of major corporations

58. Why would an important person in an organization be willing to be interviewed by you, a mere student?

A. Many successful people want to help others, just as they have been helped.

B. If you've made contact through a referral, your interviewee will be helping the person who referred you.

C. The interviewee may be flattered that you asked for an interview.

D. All of the above are reasons why an important person in an organization would be willing to meet with you.

59. Which of the following is recommended as an effective method for getting in touch with a person you want to interview, even if they are well guarded by a gatekeeper?

A. Make your first contact by telephone.

B. Phone during regular business hours.

C. Announce a specific time and place for the interview and stick to it.

D. Ask the gatekeeper to help you.

60. Which of the following should NOT be included in your written request for an informational interview?

A. Introduce yourself in writing.

B. Point out that you would eventually like to be employed by this person or at their company.

C. List several times when you could be available for a meeting.

D. Promise that you will be making a follow-up telephone call.

61. All of the following activities EXCEPT __________________ will distinguish you as a professional, serious person, worth the interviewee's time and effort.

A. sending emails or letters that contain spelling and/or grammar errors.

B. giving your interviewee in advance a list of topic areas and questions you hope to cover.

C. following up with a second letter e-mail or phone call to confirm your interview.

D. sending a letter of thanks after the interview.

62. According to a recent survey, which of the following is the most important in shaping a hiring decision?

A. grade-point average B. extra curricular activities C. ability to communicate effectively D. work experience

63. Often, the person who gets the job offer is the person who A. knows the most about how to get hired.

B. has the longest employment history.

C. sends out the most résumés.

D. has the most technical skills.

64. All of the following are recommended ways to manage your online profile EXCEPT A. Un-google yourself.

B. Clean up your digital dirt.

C. Use a clever email nomiker, such as "partygirl@net.net."

D. Edit your Facebook site to show a professional image.

65. Which of the following activities is NOT identified in your text as a recommendation for conducting background research prior to an employment interview?

A. taking classes relevant to jobs that sound appealing to you B. cold-calling companies to ask about openings C. talking about jobs with people who can tell you more about your chosen field D. doing Internet research on organizations you're interested in

66. Which of the following elements is NOT suggested by the text as an effective method for contacting potential employers?

A. Send a unique cover letter along with your résumé to each company you apply to.

B. Send résumé s to every company in the area.

C. Develop a personal network.

D. Conduct background research.

67. Which of the following should NOT be included in the cover letter you send to an organization along with your résumé?

A. a description of your ability to meet the needs of the company B. highlights about one or two of your accomplishments relevant to the specific job you're applying for C. a request for an interview D. a list of all your major accomplishments

68. All of the following except ___________ should be included in the cover letter you send to an organization along with your résumé.

A. your specific purpose for writing B. objective evidence that proves how you can help the company C. two very specific times and dates when you are available for an interview D. a cordial expression of gratitude

69. Sheila was interviewing for her first job as a kindergarten teacher. Her interviewer took her into a kindergarten class and asked her to take over as the teacher for 20 minutes. Sheila was experiencing a(n) _________ interview.

A. panel B. audition C. behavioral D. stress

70. During his employment interview, Chen was asked several times to describe challenges he had encountered on his last job and to explain how he handled them. Chen was experiencing a(n) ________ interview.

A. panel B. audition C. experiential D. behavioral

71. You enter the interview room and sit down before a group of eight interviewers, each of whom will ask you two questions. This interview is being conducted in a(n) ________ format.

A. panel B. stress C. audition D. work team

72. Chinda has been invited to a job interview that will be conducted in a behavioral format. She is changing career fields, so she has little specific work experience relevant to the position she is applying for. What should she do?

A. Ask if she can have an audition interview instead.

B. Decline the interview.

C. Look for sample answers on the Internet and memorize them.

D. Think of ways to explain how her prior accomplishments are relevant to the job she is seeking

73. An example of a behavioral job interview question is: A. "Tell us about a time when you had to fire someone and how you handled it."

B. "Where do you see yourself ten years from now?"

C. "Would you prefer to work at our West Coast or our East Coast location?"

D. "Who is your favorite mentor, and why?"

74. A probable result of thinking constructively about the chance to participate in an interview is A. increased anxiety during the interview.

B. overconfidence.

C. planning ahead to think of ways to handle the upcoming challenges.

D. negative self fulfilling prophecies.

75. One survey indicates that the leading factor shaping interviewers' initial impressions of the candidates is A. the appearance of the résumé.

B. the clothing the candidate wears to the interview.

C. the candidate's eye contact during the rapport stage of the interview.

D. the firmness of the candidate's handshake.

76. Which of the following does NOT influence the rating a candidate receives in a job interview?

A. the interviewer's mood B. the time of day when the interview occurs C. whether the candidate pronounces the interviewer's name correctly D. Any of these factors can influence a candidate's rating.

77. All of the following are typical mistakes of candidates in employment interviews EXCEPT A. appearing interested in the company's success B. answering their cell phone during the interview C. talking negatively about previous employers D. dressing inappropriately.

78. Choose the best answer to the interview question, "Why should we hire you?"

A. "I understand from your website that your most popular product is Zanos. I've been using Zanos for three years now. I've shown several of my friends how effective it is, and now they're buying it, too. With my knowledge of the product and my enthusiasm for it, I can be a sincere and valuable sales rep."

B. "I really need the money."

C. "I just completed my Associates Degree, and I'm ready to work."

D. "I am a hard-working, motivated, people-person."

79. In an employment interview, which of the following would be the best answer to the question, "What is your greatest weakness?"

A. "I eat too much chocolate."

B. "I hate to sound so sure of myself, but I've been a receptionist for so many years that I don't think I have any weaknesses as far as this job goes."

C. "I had some troubles in my last job, but they were all caused by my boss, who was such a micro-manager."

D. "Sometimes I tend to be too much of a perfectionist, so I'm hesitant to let my subordinates work without close supervision. But I know it's important to let them have autonomy, so I'm learning to give them more chances to work independently."

80. The "PAR" approach refers to A. "prepare," "answer," and "review."

B. "personality," "appearance," and "references."

C. a method of backing up your interview answers with evidence.

D. an honesty test that is frequently administered to potential job candidates.

81. All of the following represent good advice for an interviewee involved in an employment interview except: A. Before the interview, write out some potential interview questions, and rehearse your answers out loud.

B. Give answers that last more than five minutes each, so you can impress the interviewer with your knowledge.

C. Avoid asking questions about salary, benefits, or vacation time.

D. After the interview, send a thank-you letter to your interviewer, whether or not you expect to get the job offer.

82. Brent is being interviewed for a position as a medical technician at UXM Technologies. Near the end of the interview, the interviewer asks, "Do you have any questions for me?" Which of the following questions would be a good choice for Brent to ask?

A. "How much vacation time will I get during the first year?"

B. "Will you pay for my uniforms or do I need to pay for them myself?"

C. "I've read that UXM focuses on teamwork. What qualities have you found to be most helpful for an ideal team player?"

D. "Do you mind if I arrive late on snowy days?"

83. A "BFOQ" is A. a polite form letter sent to job candidates to let them know they were not selected for the job.

B. a type of résumé that is scanned by computers.

C. a type of performance appraisal that focuses on behavior, fundamentals, occupational requirements, and quotas.

D. a type of question that is legally permissible in a job interview because it focuses on job-related factors.

84. Which of the following is normally a lawful question to ask DURING an employment interview (not as verification submitted after employment)?

A. "Which years did you serve in Vietnam, and what type of discharge did you get?"

B. "If the company pays for additional schooling, what courses would you like to take?"

C. "How did your parents come to this country?"

D. "What is your date of birth?"

85. Which of the following is NOT suggested by your text concerning ethical behavior during interviews?

A. Because an employment interview may become part of an ongoing workplace relationship, failing to act ethically during the interview could disadvantage you in the long term.

B. Behaving ethically will serve you well in future interactions.

C. Behaving unethically in interviews could leave you with a poor reputation.

D. It is permissible to ignore a few ethical guidelines if it makes the difference between getting a job or not.

86. Which of the following is NOT a rule for ethical behavior for interviewers?

A. Do not disclose confidential information (except to those who must know in order to make the hiring decision) without first obtaining the interviewee's permission.

B. Use questions that are designed to help the interviewee feel comfortable and do well in the interview.

C. Do not ask an interviewee to discuss mistakes he has made on the job.

D. Do not attempt to make a job offer unless you are certain that the company will back that offer.

87. All of the following are guidelines for ethical behavior for interviewers except: A. If you learn about an interviewee's personal problems during an interview, you should disclose this information as soon as possible to your boss.

B. Avoid making a commitment, if you think you won't be able to honor it.

C. Let the interviewee know ahead of time if you plan to record the session.

D. Disclose to the interviewee how the information gathered from the interview will be used.

88. Which of the following is NOT a guideline mentioned in your text for ethical behavior during the interview process?

A. The interviewer should only make promises she is able to keep.

B. The interviewee should try to participate in as many interviews as possible, even if she isn't really interested in the job, so she can get practice interviewing.

C. The interviewer should treat the interviewee with respect.

D. The interviewee should not exaggerate her credentials.

89. An exit interview assesses statistical data gathered from large groups of people.

True False

90. An interview that seeks to answer the question "What happened?" is referred to as an investigative interview.

True False

91. The type of interview that is often used to assess market needs and consumer reactions is the diagnostic interview.

True False

92. An exit interview gathers information about why an employee has chosen to leave the organization.

True False

93. The most effective interviews are those that happen spontaneously, with little or no planning.

True False

94. Interviews are more purposeful and structured than other conversations.

True False

95. In most interviews, the interviewer is expected to control the flow of the conversation.

True False

96. In most interviews, the interviewer is expected to do more talking than the interviewee.

True False

97. For most jobs, you won't need to use any interviewing skills after you've been hired.

True False

98. A performance appraisal interview helps an employee set targets for future performance.

True False

99. Moustafa is conducting an interview that gathers information from a large number of people to assess market needs. This type of interview is called a "diagnostic interview."

True False

100. It's important to define a specific goal for your interview, because the goal will influence the way you approach the interview.

True False

101. An interviewee cannot develop a purpose, since he is unaware of what the interviewer will ask.

True False

102. An efficient way to use your time at a job fair is to visit the booths of your first-choice employers first, with a notebook in hand, and ask the representative to explain what the employer does.

True False

103. The interviewer who wants to exert a lot of control over the interview should choose a structured format.

True False

104. In a structured interview the majority of questions are usually closed ones.

True False

105. The structured interview allows the interviewer to follow up any intriguing or unclear answers that may arise.

True False

106. A person who is new at interviewing would do best to follow an unstructured interview plan.

True False

107. A moderately structured interview includes planned questions, but also allows for important but unforeseen topics to be examined.

True False

108. The "body" of a moderately structured interview consists of primary questions and possible secondary questions arranged under several relevant topics.

True False

109. Secondary questions are questions that introduce a new topic.

True False

110. Use secondary questions to probe for further information when the answer to the previous question seemed irrelevant or inaccurate.

True False

111. Closed questions restrict the interviewee's response.

True False

112. "Would you prefer to work the morning shift, the afternoon shift, or the evening shift?" is an example of closed question.

True False

113. "Tell me about your managerial experience" is an example of a closed question.

True False

114. An interviewee has the most latitude and freedom with open-ended questions.

True False

115. "Do you plan to continue your education?" is an example of a direct question.

True False

116. It is always better to use factual rather than opinion questions.

True False

117. An instructor's goal is to find out how a student sees her. She asks, "How would you say most of your classmates view me?" This is an example of an indirect question.

True False

118. "How might you address a customer if they began to make violent threats?" is an example of an opinion question.

True False

119. A hypothetical question is one in which the interviewer introduces a hypothesis and asks the interviewee to provide information that proves the hypothesis.

True False

120. Due to their deceptive nature, hypothetical questions should be avoided in an interview.

True False

121. If you are planning a video interview, allow for a longer interview time than for a face-to-face interview.

True False

122. If you are planning a video interview, arrange an alternate way to contact the other party.

True False

123. An interviewer who wants to establish a casual atmosphere should sit behind a desk, at least 6 feet away from the interviewee.

True False

124. According to one national recruiter, fifty percent of a hiring decision is often made within the first thirty to sixty seconds of an interview.

True False

125. Building rapport is a function of the closing phase of an interview.

True False

126. The opening phase of an interview should explain what information is needed and how it will be used.

True False

127. An interviewer should allot rough blocks of time to each item on the interview agenda and keep the interview moving along in line with this plan.

True False

128. Silence can be an effective probe.

True False

129. Interviewees should not try to cover their own agenda during an interview.

True False

130. It is appropriate to express your appreciation at the end of an interview.

True False

131. It isn't necessary to gather background information before conducting an information-gathering interview because you can gain all the information you need during the interview.

True False

132. One purpose of a career research interview is to gain contacts that can help you in your job search.

True False

133. You should wait until you need a new job to cultivate a personal network, so you will be fresh in the minds of your contact persons.

True False

134. It is common courtesy to send a letter or email of thanks to a career research interviewee after the interview.

True False

135. Because a career research interview is not a formal job interview, there is no need for any written communication before or after the interview.

True False

136. In most situations, the employment interview is the most important factor in getting a job offer.

True False

137. Frequently it is the candidate with the best communication skills, rather than the candidate with the most experience, who gets the job offer.

True False

138. The most effective way to get hired is to scan through the newspaper and complete an application at a company's personnel department.

True False

139. An effective cover letter will highlight one or two of your accomplishments that are relevant to the job you're applying for and will back up your claim with objective evidence.

True False

140. The term "scannable résumé" describes a template you can download from the Internet to help you create a résumé with a professional appearance.

True False

141. If you are invited to a panel interview, you will be seated with a small group of candidates for the same job, and you will all take turns answering the same questions.

True False

142. An interview based on the assumption that past experience is the best predictor of future performance is known as an audition interview.

True False

143. If you are unsure what to wear to an interview, dress on the conservative side.

True False

144. The employment interview is an objective measurement of your skills and qualifications for a job.

True False

145. In an employment interview, it is not appropriate to volunteer any information that the interviewer has not specifically asked for.

True False

146. An employer is more likely to offer you a job if you can demonstrate how much you need the job.

True False

147. An interviewee is ethically obligated to point out all of her or his self-doubts and weaknesses in a job interview, even if the interviewer doesn't ask about them.

True False

148. One important pointer for job interviews is to refrain from criticizing others, such as a former boss or coworkers.

True False

149. The PAR approach to answering interview questions stands for "problem, action, results."

True False

150. During a behavioral interview, the best way to make a lasting impression on your interviewer is to answer questions using high-level abstractions.

True False

151. The text suggests that most answers in an employment interview should last about two minutes or less.

True False

152. It is not a good idea to ask questions of the interviewer during the interview because you will appear unsure of yourself.

True False

153. The abbreviation "BFOQ" is another name for an illegal question that should not be asked during an employment interview.

True False

154. According to the Equal Employment Opportunity Commission (EEOC), during an employment interview candidates with disabilities can be questioned about their ability to perform the job they are applying for.

True False

155. One factor that may influence your willingness to challenge an interviewer who asks an illegal question is the importance to you of landing that particular job.

True False

156. Prospective employers rarely bother to check out your Internet presence, so it doesn't matter what silly pictures you might have posted on your Facebook site.

True False

157. It is ethical for an interviewer to make a promise with little intention to keep it, because he is not likely to see the interviewee again.

True False

158. It is acceptable for the interviewee to stretch the truth if the facts would cast him or her in a poor light.

True False

159. How does interviewing differ from other types of interpersonal communication situations?

160. Describe the steps suggested in the textbook for planning an interview.

161. Identify three possible interview structures, and explain the advantages and disadvantages of each one.

162. You are a student attending a college fair. You plan to interview a recruiter from one of the colleges to find out if the school offers what you want. List at least two topics you would ask about. For each topic, write at least three quality primary questions you could ask. Add at least two secondary questions. Label each question as open or closed; factual or opinion; and direct or indirect.

163. Identify five different kinds of questions used in interviews. Explain each one in terms of its purposes and uses as well as the goals this type of question can help an interviewer attain.

164. Identify the three main stages involved in conducting an interview. What should take place in each stage?

165. Explain the three steps an interviewer should take when opening the interview. What goals should the interviewer accomplish in each of the steps?

166. What elements should be included in an effective closing for an interview? Explain the importance of each element, and give an example.

167. Identify several types of information-gathering interviews. In what situations would you use each type?

What are the goals of each type? How would you arrange the setting to achieve each goal? What types of questions would you use?

168. Imagine you are about to conduct a career research interview. Explain how you would select an appropriate interviewee, contact the person to set up an appointment, and follow up with the person after the interview.

169. Identify and explain the three purposes of the career research interview.

170. Imagine that you will be conducting an information-gathering interview to learn about a career you're interested in pursuing. Identify the career. List two topics you'd like to explore. For each topic, write three open-ended primary questions you'd like to ask your interviewee.

171. Imagine you are preparing for a job interview. Identify the type of job you are applying for. Describe what attire you would select, and explain how you would prepare to answer questions you might be asked.

172. What are the five common categories of questions asked during an employment interview? Explain why each of these is important to the interviewer and the company she or he represents.

173. Assume you are in the middle of an employment interview for an administrative assistant's job. You've been a stay-at-home dad (or mom) for the past 10 years, but during the last 2 years you completed an online training program with high grades. During the interview, the interviewer states, "I see you've been at home for 10 years with no real organizational experience." Write an answer in the first person that demonstrates your ability to turn this negative perception into a positive one.

174. Identify several job interview formats you might encounter. What challenges does each format present?

How would you prepare for each?

175. What topics are generally illegal to ask about in a selection or an employment interview? Why are these topics considered illegal? What criteria should be used to determine if a question is legal or illegal in a specific interview?

176. Identify at least three ethical considerations the interviewer should bear in mind, and at least three ethical considerations the interviewee should bear in mind. Next, explain why these considerations are important. Do you believe these ethical considerations are frequently violated? If so, why? If not, why not?

c6 Key

1. All of the following are typical types of workplace interviews EXCEPT A. diagnostic interviews B. investigative interviews C. exit interviews D. portfolio interviews Types of workplace interviews include employment, performance appraisal, disciplinary, exit, diagnostic, investigative, research, and survey interviews.

Adler - Chapter 06 #1 Topic: Interviewing Strategies: Planning the Interview

2. Interviews that gather information from large samples of people in order to learn about customers' preferences are called ____________ interviews.

A. journalistic B. survey C. diagnostic D. research Survey interviews gather information from large samples of people in order to learn about customers' preferences.

Adler - Chapter 06 #2 Topic: Interviewing Strategies: Planning the Interview

3. Kio was injured while performing a safety inspection at the chemical plant he worked for and was taken to the emergency room. The doctor asked him a number of questions about his injuries to determine the proper course of action for treatment. According to the text, which of the following types of information-gathering interviews did Kio's doctor perform?

A. diagnostic B. research C. survey D. exit Diagnostic interviews provide data needed for assessing and treating clients.

Adler - Chapter 06 #3 Topic: Interviewing Strategies: Planning the Interview

4. If a company conducts focus-group interviews with consumers to discover desired improvements for a product, which type of information-gathering interview are they performing?

A. investigative B. diagnostic C. research D. exit Focus-group interviews that provide information to help organizations perform more effectively are one type of research interview.

Adler - Chapter 06 #4 Topic: Interviewing Strategies: Planning the Interview

5. Your text identifies several characteristics that showcase an interview as a special kind of conversation.

Which of the following is NOT a special characteristic of interviews?

A. It has a predetermined purpose, at least for one of the parties involved.

B. There is an element of control, because one of the parties directs the flow of conversation toward a goal.

C. Only two people will participate.

D. The focus is on questions and answers.

Interviews involve only two parties, but each party can include more than one person. In other words, there may be several interviewers or several respondents.

Adler - Chapter 06 #5 Topic: Interviewing Strategies: Planning the Interview

6. According to your text, which of the following is NOT true about interviewing?

A. At least one party has a predetermined reason for participating.

B. An interview is less structured than a typical conversation.

C. Conversation is directed toward a predetermined goal.

D. The interviewee typically does about 70 percent of the talking.

An interview is more structured than most conversations.

Adler - Chapter 06 #6 Topic: Interviewing Strategies: Planning the Interview

7. Which of the following is true about the interaction that occurs during a formal interview?

A. At least one person has a serious, predetermined reason for participating.

B. The conversation does not have a specific purpose.

C. All participants know the questions ahead of time.

D. All participants know the responses to the questions ahead of time.

In an interview, at least one of the participants has a serious, predetermined reason for conducting the interview.

Adler - Chapter 06 #7 Topic: Interviewing Strategies: Planning the Interview

8. In most interviews (unlike typical conversations), the ratio of speaking turns is uneven. During a typical interview, the interviewee will do about ______ percent of the talking.

A. 40 B. 50 C. 70 D. 80 In a typical interview, the interviewee will do about 70% of the talking, while the interviewer will do about 30% of the talking.

Adler - Chapter 06 #8 Topic: Interviewing Strategies: Planning the Interview

9. Which of the following steps should come first in planning the interview?

A. Think up possible questions to ask.

B. Identify and assess the interviewee.

C. Prepare a list of topics.

D. Define your goal.

The first step in planning your interview is to define your specific goal.

Adler - Chapter 06 #9 Topic: Interviewing Strategies: Planning the Interview

10. Which of the following would be the clearest specific goal for an interview?

A. Talk to my instructor about my grade.

B. Complain to my instructor.

C. Make a good impression on my instructor.

D. Find out from my instructor what I can do to improve my grade on the next assignment.

Your specific goal helps you identify exactly what you want to achieve and how you will approach the interview.

Adler - Chapter 06 #10 Topic: Interviewing Strategies: Planning the Interview

11. Which of the following goals for an information-gathering interview is the most specific?

A. Would I like a career as a photographer?

B. Should I become a photographer?

C. What are the advantages and disadvantages of photography as a career, and how could I best prepare myself for a photography career?

D. What can I learn about photography?

Your interview specific goal should outline the answers you are seeking.

Adler - Chapter 06 #11 Topic: Interviewing Strategies: Planning the Interview

12. A disadvantage of a structured interview is that A. the possible answers are limited.

B. there is an opportunity to follow up with secondary questions on topics that turn out to be interesting to the interviewee.

C. it's easy to get sidetracked and go off on tangents.

D. it takes more training to conduct structured interviews than any other form of interview.

A disadvantage of a structured interview is that the answer choices are limited; there is no chance for follow-up questions to help you understand the interviewee's response.

Adler - Chapter 06 #12 Topic: Interviewing Strategies: Planning the Interview

13. A standardized list of questions with precise wording would be found in which kind of interview?

A. structured B. unstructured C. moderately structured D. loosely structured A structured interview consists of a standardized list of precisely worded questions.

Adler - Chapter 06 #13 Topic: Interviewing Strategies: Planning the Interview

14. Structured interviews A. allow for an unlimited range of questions and answers.

B. should be used only by skilled interviewers.

C. obtain answers to standardized responses from a large number of people (commonly used in market research and opinion polls).

D. use open-ended questions to provide in-depth examination of the interviewee.

Structured interviews seeks standardized answers, as in market research and opinion polls.

Adler - Chapter 06 #14 Topic: Interviewing Strategies: Planning the Interview

15. Which characteristic best describes an unstructured interview?

A. It requires less skill by the interviewer than the other types of interviews.

B. The results are easy to quantify and tabulate.

C. It allows for much flexibility in exploring the interviewee's responses.

D. It is easy for the interviewer to control the flow of the interview.

An unstructured interview allows much flexibility.

Adler - Chapter 06 #15 Topic: Interviewing Strategies: Planning the Interview

16. If a supervisor decides to drop by and informally talk to her subordinates to find out how satisfied they are with their jobs, which of the following types of interview schedules would she use?

A. structured B. performance C. unstructured D. appraisal An unstructured interview permits conversation to flow in any productive direction, so it's very useful for managers who drop in to see how their employees are doing.

Adler - Chapter 06 #16 Topic: Interviewing Strategies: Planning the Interview

17. After years of experience, Raylene has come to believe that the most effective way to determine a person's true personality during a job interview is to allow the conversation to go in any direction the interview may lead. Which type of interview schedule does Raylene prefer?

A. structured B. extemporaneous C. unstructured D. moderately structured An unstructured interview permits conversation to flow in any productive direction.

Adler - Chapter 06 #17 Topic: Interviewing Strategies: Planning the Interview

18. Rob was selected by his supervisor to conduct interviews with prospective college graduates for their law firm. This is the first time Rob has ever been on the other side of the table in the interview process. He decided to prepare well in order to make a good impression on the partners of the firm. First, he developed a list of topics he felt needed to be covered. He then developed a number of open-ended questions with follow-up probes related to each of his major topics. Which type of interview schedule has Rob created?

A. legalist B. moderately structured C. structured D. unstructured A moderately structured interview is organized according to topics, with several major questions and follow-up probes listed under each topic.

Adler - Chapter 06 #18 Topic: Interviewing Strategies: Planning the Interview

19. Which of the following types of interviews is most appropriate if you want to give direction to the interview, yet still allow for open-ended discussion of your chosen topics?

A. participative B. spontaneous C. moderately structured D. unstructured A moderately structured interview ensures that your main topics will be covered, but still allows some flexibility.

Adler - Chapter 06 #19 Topic: Interviewing Strategies: Planning the Interview

20. When an interviewer introduces a new topic area, she is using a A. turn-taking question.

B. primary question.

C. secondary question.

D. leading question.

Primary questions introduce new topics.

Adler - Chapter 06 #20 Topic: Interviewing Strategies: Planning the Interview

21. Tucker was interviewing for a sales position with a local pharmaceutical company. During the interview he was asked a significant number of demanding questions that warranted complex, detailed responses. According to the text, which type of questions was the interviewer asking?

A. open B. imaginary C. direct D. closed Open questions invite broad, in-depth answers.

Adler - Chapter 06 #21 Topic: Interviewing Strategies: Planning the Interview

22. Which type of question is the following: "What is your opinion about our new benefits package?"

A. indirect B. closed C. factual D. open Open questions invite broad, in-depth answers.

Adler - Chapter 06 #22 Topic: Interviewing Strategies: Planning the Interview

23. Which of the following types of questions restricts the interviewee's response most?

A. open B. hypothetical C. closed D. opinion Closed questions restrict the interviewee's response.

Adler - Chapter 06 #23 Topic: Interviewing Strategies: Planning the Interview

24. As an interviewer, if you wanted to be able to maintain as much control as possible over the conversation, which of the following types of questions would you use?

A. secondary B. indirect C. open D. closed Closed questions restrict the interviewee's response.

Adler - Chapter 06 #24 Topic: Interviewing Strategies: Planning the Interview

25. All of the following are closed questions EXCEPT A. "What is your GPA?" B. "What are your career plans?"

C. "When do you expect to graduate?"

D. "Would you prefer to use a highly structured, moderately structured, or nonstructured interview format?"

Open questions invite broad, in-depth answers.

Adler - Chapter 06 #25 Topic: Interviewing Strategies: Planning the Interview

26. In which of the situations below would you choose an open question?

A. You want to evaluate the interviewee's communication skills.

B. Time is short.

C. You need to compare the results of many interviews in a standardized format.

D. You (the interviewer) are not highly skilled at interviewing.

Use an open question to elicit a broad, in-depth answer.

Adler - Chapter 06 #26 Topic: Interviewing Strategies: Planning the Interview

27. As manager of the human resource center for a local newspaper for the past 10 years, Darcy has found that the best way to get accurate information from prospective employees is to ask them questions that require them to expand on topics and explain their personal opinions. Which type of questions does Darcy like to use?

A. closed B. leading C. open D. factual Use an open question to elicit a broad, in-depth answer.

Adler - Chapter 06 #27 Topic: Interviewing Strategies: Planning the Interview

28. Which of the following is NOT one of the suggested reasons for an interviewer to use an open question in an interview?

A. to discover the interviewee's feelings or values B. to discover the interviewee' values C. to maintain control over the conversation D. to evaluate the interviewee's communication skills Use closed questions to maintain control over an interview.

Adler - Chapter 06 #28 Topic: Interviewing Strategies: Planning the Interview

29. Shane knew that he was not supposed to ask interviewees whether they had children. However, he found that if he asked them what they spent most of their time on outside of work, it became obvious from their answers whether they had children. What type of question is Shane using in this example?

A. illegal B. secondary C. hypothetical D. indirect Indirect questions elicit information without asking directly for it.

Adler - Chapter 06 #29 Topic: Interviewing Strategies: Planning the Interview

30. Which of the following is the most appropriate type of question if you want to acquire information that you believe might be risky or embarrassing?

A. risky B. counterfeit C. indirect D. manipulative Indirect questions elicit information without asking directly for it, so use them if you are seeking information that might be embarrassing or risky to talk about.

Adler - Chapter 06 #30 Topic: Interviewing Strategies: Planning the Interview

31. During an interview for a new marketing position in the company that she worked for, Sharon's boss asked her a number of questions such as "If you were in the following situation, what would your reaction be?" Which of the following types of question is her boss asking?

A. factual B. hypothetical C. leading D. indirect Hypothetical questions ask the interviewee to explain how they would respond to a situation that hasn't yet occurred but could occur.

Adler - Chapter 06 #31 Topic: Interviewing Strategies: Planning the Interview

32. If I asked someone "Which do you prefer, working alone or working with others?" during an interview, which type of question would I be using?

A. factual B. opinion C. hypothetical D. indirect Opinion-seeking questions ask the interviewee to explain their point of view.

Adler - Chapter 06 #32 Topic: Interviewing Strategies: Planning the Interview

33. Mr. Madaren asks "How many years did you work for your previous employer?" Which type of question is Mr. Madaren using?

A. critical incident B. indirect C. hypothetical D. factual A factual question asks for concrete information.

Adler - Chapter 06 #33 Topic: Interviewing Strategies: Planning the Interview

34. Which of the following is NOT true about conducting an effective video interview?

A. A video or telephone interview should generally be shorter than an in-person interview.

B. Arrange an alternate way of contacting the other party in case you need to communicate while you're establishing the connection.

C. If your interviewee needs to see information that you will discuss in the interview, send it in advance.

D. Set the video equipment up on the interviewer's end so that the interview will occur in a location that is typical of your business, such as the lunchroom or lobby; this gives the interviewee a chance to view the physical setting he or she would be working in.

Choose a quiet setting so the microphone won't pick up background noise.

Adler - Chapter 06 #34 Topic: Interviewing Strategies: Planning the Interview

35. Which of the following factors was mentioned in your text as likely to increase the ability of interview participants to think creatively?

A. sitting at a desk in the supervisor's office B. scheduling the interview just after an important meeting C. sitting 40 inches apart D. meeting away from the normal habitat of either participant People often think more creatively when they are in a neutral space, away from familiar settings.

Adler - Chapter 06 #35 Topic: Interviewing Strategies: Planning the Interview

36. All of the following are effective strategies for participating in a job fair EXCEPT A. Do research ahead of time about employers that interest you.

B. While standing in line, ask other candidates what they've learned at the fair.

C. Ask each company's representative to describe what their company does.

D. Follow up after the fair by calling or emailing potential employers to thank them and to confirm your interest.

Don't ask employers what they do; learn this ahead of time.

Adler - Chapter 06 #36 Topic: Interviewing Strategies: Planning the Interview

37. Which of the following is NOT one of the stages of an interview?

A. opening B. body C. persuasion D. closing The stages of an interview are the opening, the body, and the closing.

Adler - Chapter 06 #37 Topic: Interviewing Strategies: Conducting the Interview

38. The opening of the interview is a time to accomplish all of the following EXCEPT: A. Build rapport.

B. Motivate the interviewee to cooperate.

C. Provide a sense of direction for the interview.

D. Ask a clearinghouse question.

The opening can be used to build rapport, motivate the interviewee, and provide a sense of direction.

Adler - Chapter 06 #38 Topic: Interviewing Strategies: Conducting the Interview

39. In the orientation segment of a typical interview, the interviewer should not A. mention the approximate length of the interview.

B. conceal the true purpose of the interview.

C. give an overview of what information is needed and how it will be used.

D. state the reason for the interview.

A respondent who knows what the interviewer wants will be more at ease and can give better answers.

Adler - Chapter 06 #39 Topic: Interviewing Strategies: Conducting the Interview

40. Which basic functions should be included in the opening phase of an interview?

A. rapport, orientation, and motivation B. rapport, discussion, and follow-up C. motivation, orientation, and probes D. introduction, body, and conclusion The opening of an interview should build rapport, orient the interviewee, and provide motivation to participate.

Adler - Chapter 06 #40 Topic: Interviewing Strategies: Conducting the Interview

41. During the opening phase of an interview, the interviewer should accomplish all of the following EXCEPT: A. greet the interviewee.

B. explain the reason for the interview.

C. clarify ground rules.

D. ask a critical incident question.

The opening of an interview should build rapport, orient the interviewee, and provide motivation to participate.

Adler - Chapter 06 #41 Topic: Interviewing Strategies: Conducting the Interview

42. "Our purpose for this interview is to find out what features you'd like in the new office design so we can try to make everyone as comfortable as possible." In which part of the interview does this question belong?

A. rapport B. orientation C. disclosure D. norming The orientation provides an overview of the interview.

Adler - Chapter 06 #42 Topic: Interviewing Strategies: Conducting the Interview

43. Stating the purpose and length of the interview is part of the __________ step of the interview.

A. body B. orientation C. rapport D. procedural The orientation previews the purpose and length of the interview.

Adler - Chapter 06 #43 Topic: Interviewing Strategies: Conducting the Interview

44. Motivating the interviewee to participate should occur during the ___________ stage of the interview.

A. opening B. body C. review D. follow-up The motivation step occurs during the opening of an interview.

Adler - Chapter 06 #44 Topic: Interviewing Strategies: Conducting the Interview

45. In most cases, the interviewer should NOT A. control the direction of the conversation.

B. let the interviewee continue to talk about one question for a long time, if this encroaches on other significant question areas.

C. allot preplanned blocks of time to each agenda item.

D. use probes.

It is the responsibility of the interviewer to keep the discussion on track.

Adler - Chapter 06 #45 Topic: Interviewing Strategies: Conducting the Interview

46. Which of the following is NOT a responsibility of the interviewer during the interview process?

A. Control and focus the conversation.

B. Listen actively.

C. Give clear and detailed answers.

D. Use secondary questions to probe for important information.

It is the responsibility of the interviewer to listen actively and to ask questions; interviewers do not frequently provide answers to questions.

Adler - Chapter 06 #46 Topic: Interviewing Strategies: Conducting the Interview

47. Reasons for using probes include all of the following EXCEPT: A. seeking elaboration.

B. requesting clarification.

C. encouraging the interviewee to say more (by pausing or inserting short prods such as "uh-huh" or "hmmmm").

D. demonstrating authority.

Probes can be used to seek elaboration, clarification, and more information.

Adler - Chapter 06 #47 Topic: Interviewing Strategies: Conducting the Interview

48. When an interviewer responds to an interviewee's comment with silence, this might mean any of the following EXCEPT: A. "Tell me more".

B. "I'm interested in your answer".

C. "I'm not satisfied with the depth of your answer".

D. "I'm ready to move on to the next topic".

Silence indicates that the interviewer expects more information; this could be because the interviewer is interested in or dissatisfied with the previous answer.

Adler - Chapter 06 #48 Topic: Interviewing Strategies: Conducting the Interview

49. In most cases, interviewees should not A. make corrections if the interviewer has misunderstood their meaning.

B. evade the interviewer's questions.

C. try to cover their own agendas.

D. give detailed answers.

In most cases, the interviewee should not evade the interviewer's questions.

Adler - Chapter 06 #49 Topic: Interviewing Strategies: Conducting the Interview

50. Which of the following is the responsibility of the interviewee?

A. Control and focus the conversation.

B. Use secondary questions to probe for important information.

C. Cover your own agenda.

D. Glance at your watch frequently to be sure you aren't talking too long on any one topic.

One responsibility of an interviewee is to develop their own agenda and cover it during the interview.

Adler - Chapter 06 #50 Topic: Interviewing Strategies: Conducting the Interview