CVS Employee Brochure

Career opportunities in Veterinary (GP & specialist)│ Veterinary Nursing Patient Care Advisors │ Practice Management │ Reception Companion Animal │ Farm │ Equine │ Out-of-Hours │ Crematoria Laboratories │ Support Office Our team are here to help. Just reach out on recruitment@cvsvets.com.

We are a great place to work and have a career.

We are a leading veterinary group that aims to provide the best clinical care as well as providing a great place to work and have a career.

We want to retain the very best people to enable us to deliver the best possible care to animals.

Our veterinary professionals are given the freedom to make the best clinical decisions for their patients, whilst sharing best practice across our company. They are supported by experienced professionals and client facing and support colleagues.

We are clinically focussed, foster a collaborative and supportive working environment and assist all colleagues in achieving their career aspirations.

Who we are

Our Purpose is to give the best possible care to animals.

Our Vision is that we want to be the veterinary company people most want to work for.

Our Strategic Pillars

Established in 1999, CVS is a veterinary services provider with practices in the UK and Australia.

We provide high-quality joined-up care - from small animal, equine and farm general practices, to specialist-led multi-disciplinary referrals hospitals, all supported by dedicated out-of-hours clinics.

We also provide a wide range of high-quality support services to our clients, their pets and the wider veterinary profession. We operate Laboratories (providing diagnostic services), Crematoria (providing pet cremation and clinical waste disposal), Buying Groups (VetDirect), an Online Retail Business (Animed Direct), Pet Insurance (MiPet), a preventative healthcare plan (Healthy Pet Club), and provide Veterinary Medicines (MiPet brand).

8,500 colleagues

rm

Fa

n (A

United Kingdom

Retail line irect ) On imed D

e

Ve t

Health y P et Cli ni c

rinary specialists Vete

uin

Veter i n a r y N u rs e s

Australia

Pet Insuran

Eq

Out-of-hours sites

rinary Practitioners Vete

Specialist referrals hospitals

(MiPet Cov ce er)

First opinion practices

To empower ourselves we aspire to a culture that includes...

La b

ll Animal Sma

t)

cines edi yM ) ar Pet in Mi er (

ec

ps

ies or at or

Buy i (Ve ng G tD r ir ou

Crematoria

Teamwork

Accountability

Collaboration, cooperation and trust are at the heart of thinking, planning and decision making

High levels of ownership of the quality of clinical activities by setting clear expectations, ensuring open lines of communication, and ensuring honest leadership.

Inclusive Leadership Values team members, invites diverse perspectives, welcomes challenge, and creates an environment where people recognise that their individual opinions and contributions improve the clinical outcome and wellbeing of patients, owners and colleagues.

A Just Culture

Systems thinking

Fairness, openness and learning by helping people feel confident to speak up when things go wrong, rather than fearing blame.

The problem-solving approach that recognises that processes are often a web of complex and connected systems.

It explores the way that these constituent parts function and influence each other over time and within the context of larger systems.

...to cultivate a culture of a continuous improvement

Our locations We have 500 practices in urban and rural areas, in the UK and further afield in Australia.

Stirling Falk

M80

Once you join us, we will be able to satisfy your career, location, development and professional aspirations - from SVN, RVN, General Practitioner, Advanced Practitioner, Certificate Holder and Specialist to a wide range of non-clinical and management roles - without you ever having to leave us.

M8

Glasglow

M9

Edinburgh

Livingston

A68 Rochdale

M66

Bolton

M62

M77

M627(M)

Oldham

M60 M56

M627

Manchester M25

London

Ilford

M25

M20 Basingstoke

For a comprehensive practice list look here.

We are also acquiring existing practices and building brand-new sites all year round.

Our Central Support Office is in Diss, Norfolk.

Birmingham M40

CVS in numbers Our group 1.2 million

Our investment 7

450

pet crematoria cremating 200,000 pets every year companion animals under our care

15

practices in our Farms division employing 100+ vets

Equine sites across the UK

2 year

Over 450 courses and webinars on our unique Knowledge Hub

497,000 tests p/a by our 4 Labs (36 pathologists & internal medics)

50

Our CPD

Up to £50 million p/a investment in practice facilities, equipment & technology

12 Hubs launched for one-stop-shop colleague learning

Graduate programme training more than 200 annually

450 at least 450 active apprentices at any time

500,000 Healthy Pet Club members

400,000 customers for Animed Direct – our online retail/pharmacy

2 nurse further education college sites in the UK

Read our Annual Report

Unique research awards offering up to £45k per annum

Annual Report

Clinical excellence We recommend and provide the best clinical care every time.

We are clinically led and our new Clinical Governance Framework cultivates an environment in which high standards of care can thrive and cultivates a culture of continuous improvement.

Our six Clinical Advisory Committees, with over 150 clinical colleagues from across the group, make all key clinical decisions on medications, protocols and procedures.

Our Regional Clinical Leads support practices in achieving the highest clinical standards and help implement quality improvements. They teach advanced diagnostics and techniques, and mentor vets.

Our Advanced Clinical Services Network of 300 advanced peripatetic practitioners (vets & nurses) support colleagues in first opinion practices. They make advanced treatments available that would not otherwise be supported.

Our vet-to-vet telemedicine service Vet Oracle ™ offers specialist interpretation of results and practical virtual assistance to vets. It has five specialisms: cardiology, dermatology, medicine, neurology, oncology, radiology.

We offer financial investment in individuals enrolling in a CertAVP or PgCert postgraduate qualifications. We cover course tuition, up to 3 exam fees and RCVS library fees, plus 2-weeks study leave.

Our Clinical Research Awards are unique in the industry. They support clinical veterinary research and research supporting the veterinary profession.

Continued professional development We offer the best learning, education and development.

Our people are at the heart of everything we do. We have industry leading LED, multiple sites for on-the-job training, and a network of experienced colleagues offering support.

An in-house team develop our LED, with 60% of courses delivered internally.

Clinical development is core. We offer leading CPD and have a culture of recommending the best treatment.

Our network of regional clinical leads support first opinion practices by teaching advanced diagnostics and techniques.

CVS’ nurse further education college is one of the UK’s top nursing schools with above national first time pass rates.

Our free Knowledge Hub platform offers over 260 courses and 235 webinars covering a wide range of clinical and non-clinical training.

BSAVA’s full library of veterinary resources is offered free to our colleagues.

Our graduate programme supports the first 2 years in practice via training camps, programme advisers and pastoral support vets.

Our student nurse induction programme uses our own e-learning platform MiNurse Academy with nurses allocated a clinical supervisor.

We support universities by hosting extra mural training at our practices and we lecture at universities.

We run an award winning apprenticeship programme in which we have invested £millions to date.

Accredited leadership and management development programmes are also offered to all colleagues.

Career development There are a vast range of opportunities within CVS Group.

Vet Oracle

(cardiology, dermatology, medicine, neurology, oncology, radiology)

Referrals hospitals

(small animal, equine)

Advanced Clinical Network

Laboratories

Clinical Hub Network

Support Office

General Practice

Experienced professionals

(small animal, farm, equine)

Our diverse practices, hospitals, Advanced Clinical Service Network and VetOracle has a wide variety of roles, including general practitioners, advanced practitioners, certificate holders, specialists, and pathologists. The breadth of our group sets us apart.

Some colleagues develop their career with us in specialist roles and our people can explore careers in various specialisms, procurement, marketing, operations management, acquisitions, as well as veterinary medicine.

We promote from within - and encourage secondment and permanent opportunities across our group.

Vet

Certificate Holder

General Practitioner

We invest time and money in colleague’s careers.

Advanced Practitioner

Specialist

Internship

Regular check-ins are held with all colleagues to discuss career aspirations, progression and to set career pathways.

We support diverse career development, helping vets and nurses to change direction and move laterally and vertically. Career pathways are developed for every colleague to prepare them for future roles and progression.

Nursing pathway in CVS

For our vets: There is the ability to move from general practitioner, advanced practitioner, and certificate holder, to internship or specialist.

Registered Veterinary Nurse RVN

Newly Qualified

RVN

There is also the ability to move into management roles.

Clinical activity level 2

RVN

Clinical activity level 3

Leadership roles Primary Care, Referral, Equine

For our nurses:

Team Lead

Clinical Lead

We promote skills development and enable them to work to their maximum legal capacity.

Head Nurse

A “nursing career pathway” offers progression across first opinion, referral and equine practices.

Nurse Manager

There is also the ability to move into management roles.

Hospital and practice nursing leadership roles Practice Manager

Nursing Career Pathway

RVN

Clinical activity level 1

Practice Director

Regional Director

Senior Practice Director

CVS Senior Leadership

Rewards & benefits

Different things are important to different people at different times in their professional lives. It could be salary, holidays or buying a new car.

We offer flexibility to colleagues in their benefits packages. Depending on the role, CVS can offer: Remuneration

Cash Benefits

Competitive salaries

SAYE (gains made by staff since launch >£15m)

A pension scheme with CVS contributions

Relocation

Generous relocation packages

Employee Assistance Programme Visa fees paid

Holidays

Benefits

CPD

33 days Annual Leave which increases with service

Salary sacrifice car scheme, Bike to Work

Career pathway progression

Discounts!!

50% off services, MiPet food & drugs at list prices

Ongoing training

A holiday buy back scheme for an extra 2 weeks

A bonus scheme that rewards great performance

Discounted gyms Health cash plan

CPD-generous annual allowance. Access to Knowledge Hub

Long Service additional holiday Internal international exchange programme Wellbeing & Health Discounts

RCVS, VDS certificate fees paid

Your wellbeing We prioritise the wellbeing of our people.

Every decision takes our people into consideration. We offer enhanced benefits and policies to support our colleagues’ wellbeing and progress.

5 days paid leave for fertility investigations

1 week extra compassionate leave for pregnancy loss

Lead with this item as opposed to fertility

8 weeks pay to support with exceptional life events

Health cash plans (4 levels) and you can choose which is best for you

An Employee Assistance Programme and confidential helpline

Discounted Critical Illness cover, Life and Private Medical Insurances

Support network

Wellbeing initiatives

We have a wide support network so a practitioner is never alone when dealing with a case.

We support colleagues wellbeing with regular check-ins.

Our Clinical Hub Network supports each practice, our Advanced Clinical Service Network helps increase clinical knowledge, and our vet-to-vet telemedicine service Vet Oracle offers specialist interpretation and practical assistance.

We have 280 Wellbeing Champions and 374 managers trained to support the wellbeing of their team.

Our network of Pastoral Support Vets, mentors and Wellbeing Champions help colleagues look after their mental health and career.

A colleague Wellbeing Calendar features topics such as resilience, exercise, sleep and stress.

Our CVS Refresh reward scheme gives teams a weekly allowance to spend on treats or classes.

Great facilities & equipment We provide great facilities and equipment.

In the UK our practices meet the rigorous Royal College of Veterinary Surgeons voluntary Practice Standards Scheme standards.

We are investing in our practice facilities, clinical equipment and technology to improve standards of clinical care and our colleague and client experience.

In the UK, this includes rolling out a new CVS minimum practice facility standard, created by our vets, nurses, practice managers, receptionists and patient care assistants. It includes: • Well laid out clinical spaces; multiple consultation rooms, spacious operating theatres, central preparation areas, specialist dental suites, in-house labs and digital x-ray.

• Modern office spaces, kitchen facilities, rest areas, staff showers and lockers.

• Large welcoming receptions with separate cat and dog waiting areas, along with easy access to consultation rooms for clients.

We have built new small animal first opinion practices in areas underserved by vets, along with a new £13.5m Bristol Veterinary Services specialist hospital.

This enables our vets to do the work they want to do, allows our vets to offer an increased range of services, and creates a nice place to work.

Hear Ben Jacklin, our Deputy CEO talk about our practice investment

Care at Our Heart Equity, Diversity and Inclusion Our vision is to be the veterinary company people most want to work for – regardless of who they are, how they identify, or their background.

Our colleagues tell us that feeling included and being able to be themselves is vital to feeling engaged.

So we want to foster an inclusive and equitable workplace environment where everyone feels welcome and nurtured.

Our sustainability programme has six programmes which will impact on what we care about most.

•

Reducing Energy & Carbon

•

Reducing Waste

•

Focusing on One Health

•

Our People Development

•

Promoting Wellbeing

•

And fostering Equity Diversity and Inclusion

A “just culture” Our continuous clinical improvement also relies on cultivating a “just culture” where learning is continuous, diverse perspectives are invited, challenges are welcomed and people feel psychologically safe to speak up.

Read our Sustainability report

Sustainability Report

Come and join us!

To learn more contact: Name/Numbers

CVS Group plc CVS House Owen Road Diss Norfolk IP22 4ER 01379 644288 01379 658061 admin@cvsvets.com CVS Group plc. Registered in England No. 06312831. Registered address: CVS House, Owen Road, Diss, Norfolk IP22 4ER CVS (UK) Limited. Registered in England No. 03777473. Registered address: CVS House, Owen Road, Diss, Norfolk IP22 4ER. Authorised and regulated by the Financial Conduct Authority, Firm Reference Number 727521. We are a credit broker and not a lender. For insurance broking, CVS (UK) Limited is an Appointed Representative of Insurance Factory Ltd which is authorised and regulated by the Financial Conduct Authority.