Registration Information

Register Online It’s Fast, Covenient, and Available 24/7

You can now register for programs from the comfort of your home using a credit card 24 hours a day/seven days a week, all through an encrypted and secure internet connection. To review our online registration, simply log onto the website at www.rparks.org and click ONLINE REGISTRATION.

What information do I need to register online?

• Username and Password (Go to Online Enrollment tab) from the Registration drop down menu • Credit or debit card (Visa, MasterCard or Discover) Upon payment of your completed online registration, you will be emailed confirmation.

Online Registration

Programs will be filled on a first-come, first-served basis. Some programs will not be available for online registration 24 hours to two business days prior to the program start date. If you do not have a username and password, we encourage you to go to the site and fill out the Online Registration Enrollment Form, you will then be emailed a username and password.

Include Payment & Sign Waiver/Release

Please note that you need to include full payment and a signed waiver and release for your form to be processed. Credit card payments require an additional signature to authorize payment. For these reasons, we are unable to accept phone-in registrations.

Register Early

Nothing ruins a good program quicker than everyone waiting until the last minute to register for it. There is a point where if there aren’t enough registrants to hold the program, it is cancelled. Coming in the day of, or the day before the program won’t resurrect it. Please register at least a week early to avoid disappointment.

REGISTRATION

Waivers

In accordance with the Recreation Department policy, all program participants must sign a hold harmless agreement prior to participation in department sponsored programs. The waivers are on the bottom portion of program registration forms, designated sign-in sheets, and fitness membership applications. These must be signed by the adult participating in an adult program; and by the parent or legal guardian of participant under 18.

Wait List Process

A waitlist is formed when a class reaches participant levels beyond the maximum. The wait list is maintained based on the order we process registrations. Customers will be contacted for confirmation before being added to one of our wait lists (or transferred from a wait list into the desired program) by the front desk or specific program supervisor. Please Note: Before a participant is transferred into a program, all corresponding paperwork and payments are required.

Residency

Not all Roselle residents are Roselle Park District residents. Even though you may have a Roselle address, you may pay taxes to another park district. Therefore, proof of residency is required when registering for programs for the first time. This may be done with a driver’s license, utility bill, (or a mortgage statement for those who are recently moving to the area). Roselle Park District residents support the district through property tax contributions.

We apologize for any errors that may appear in the brochure. For the most updated content please view our brochure online at rparks.org. We thank you for your patience and understanding.

REGISTRATION

What If I Have A Special Need?

Participants who require special assistance during park district programs should note their needs on the registration form and call (630) 894-4200 to notify the park district. For additional services, please contact the Western DuPage Special Recreation Association at (630) 681-0962. Note: There is a box to check on our program registration form to alert our Front Desk Attendants and Recreation Supervisors that these services are desired for any given program.

What About Insurance?

The Roselle Park District does not provide medical coverage for injuries suffered while participating in park district programs, or while using park facilities. The Park District, therefore, cannot assume responsibility for personal injury for persons participating in a recreation program or using facilities. Patrons are advised to make provisions for this coverage in their own personal insurance program.

Returned Check Policy

We gladly accept personal checks as payment. If for any reason a check is returned to our office marked “NSF,” we will contact you. You will then be required to submit a full cash or money order payment, as well as a $30 bookkeeping fee, within a ten business day period. Class privileges will be suspended, and new registration will not be accepted until payment is received.

View all forms and policies online at rparks.org

Refund Policy

The Roselle Park District endorses a customer satisfaction policy and strives to provide high quality programs, services, and facilities. However, sometimes expectation levels or situations occur that do not meet the satisfaction of our customers and a refund request is made. If for any reason you are requesting a refund, please contact the Park District at (630) 894-4200 or come by in person to submit a request. 1. All refund requests must be made at least two business days before the first class, meeting, or practice of program. 2. Trips and special events require reservations and planning weeks ahead of time and therefore do not allow us to accept refund requests unless there is a waitlist, and someone can fill the spot. 3. Individuals requesting refunds with two or more business days’ notice, prior to the first class, meeting, or practice will receive a full refund, less $5 for administrative costs. 4. No refunds will be issued for any program after second meeting of a program unless a physician’s note is provided. Refund requested for medical reasons will be prorated from the time the request is received. 5. Refunds with facility rental fees: • Cancellation request 30 or more calendar days prior to rental date = full refund (less $20 for administrative costs) • Cancellation request 5-29 calendar days prior to rental date = 50% refund (less $20 for administrative costs) • Cancellation request 5 or less calendar days prior to rental date = no refund • Other types of refund inquiries are at the discretion of the Rental Specialist. 6. The Park District will not issue refunds for fitness center memberships or Lake Park High School student parking permits. 7. Some classes, programs, and fees have specific refund policies that will be adhered to. 8. The Park District reserves the right to judge refund requests on a case-by-case basis and partial or full refunds may or may not be approved at any time at the discretion of the district.

9. Refunds can take up to fifteen business days.