Royale Computers

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OUR STORY

In 1998 when Jack Khemlani, our Founder, started his career in the ancestral jewellery business, he had no idea that an order from a major insurance company would soon influence him to form Royale Computers & Accessories, and consequently change his life. With the support of his father, Founding Director, Mr Vashi Khemlani, the company was established in October 2001 as an internet café and technical services provider, operating out of a small store in Pavilion Mall, Half Way Tree. From the onset, we established a strong culture of customer satisfaction influenced by our Founding Director’s ‘people’ focus. This mindset ensured we remained at the forefront of innovation and technology, continually diversifying our offerings as the field evolved. Based on customer demand, the first additions to the business were computer parts and accessories, as well as a gaming lounge. The portfolio later grew to include storage media and the latest in computer hardware. It is this zeal to remain abreast with industry developments, coupled with our desire to provide affordable technology solutions that has differentiated Royale from other retailers. Our customer base has increased alongside our expansion efforts. By 2005 we started to focus on tapping into the reseller market. Three years later we expanded to also service the corporate and government sectors. We continue to remain open to new opportunities to serve emerging markets. The driving factors of honesty, customer satisfaction (service to the customer above all else), value for money, latest in technology, quality products through world-class brands, and excellence in reputation have laid the firm foundation on which the company stands today. These factors have been our anchor and also the springboard used to launch the business into new frontiers.

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OUR STORY CONT’D... The frontiers conquered and victories achieved over the last two decades are owed in large part to our employees. Our team includes some of the most talented and skilled technology professionals in Jamaica, and we continually invest in their development to ensure that clients get top-notch solutions and service. In addition to the investment in human capital, we invest time and effort into ensuring that our offerings are designed to support our client’s objectives. Our job is to help them strategize, plan and deploy cuttingedge technologies with the overall purpose of contributing to the realization of their business goals. The huge number of repeat clients from government organisations, financial and educational institutions, as well as private sector companies is a testament to the excellent service we continue to offer. In order to provide ease of access to our range of clients, Royale Computers & Accessories currently operates from four strategic locations. They are the retail stores at Pavilion Mall on Constant Spring Road, Sagicor Shopping Centre in Spanish Town, the HP Brand Store at Tropical Plaza, and the company’s dedicated Business Solutions Division at the Corporate Head Office at South Avenue in Kingston. From those locations, customers are able to select from a range of solutions: • Business to Business (B2B) Solutions • Computing devices and servers • VOIP telephony 4 | ROYALE COMPUTERS & ACCESSORIES | 20TH ANNIVERSARY

• • • •

Conference room solutions Projectors Ergonomic computing Time and attendance devices

Services & Solutions • Cloud infrastructure (Back-Up, Storage) • IT Network Security – including Firewall and Web/ Cloud App protection • Physical security - includes CCTV solutions • Network infrastructure design; cabling • Cyber security awareness training Hospitality Industry Solutions • Point of Sale devices • Digital signage • Access control I n a d d i t i o n t o s t ro n g l o c a l partnerships, Royale Computers & Accessories has strategically forged relationships with reputable global technology brands to provide aboveaverage products and services to our clients. We are direct distributor and authorised partner of some of the world’s best brands, ensuring genuine and reliable solutions. Some of these notable achievements and affiliations include Dell Technologies Titanium Partner 2021-2022 and HP Platinum Partner from 2018. Over the span of our two decades, Royale Computers & Accessories has grown from strength to strength as a premium, credible, solutionsoriented provider of technology products and services. This is the legacy we intend to continue, honouring our Founding Director, Mr Vashi Khemlani and indeed our nation with purposeful growth, strong relationships, and valuable service.


TECHNOLOGY PARTNERS

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MESSAGES FROM OUR DIRECTORS JACK KHEMLANI sure we stayed relevant in our space. Some key groups played major roles in fulfillment of our goals, and these are our customers, employees and partners. To our customers, thank you for consistently putting your trust in us, making us the leader in our industry. We are honoured and will continue to work tirelessly to ensure your trust is deserved.

This year marks a high point for Royale Computers & Accessories as we celebrate our 20th anniversary. What was established in October 2001 as an Internet Café is two decades later being celebrated as a major Product and Solution Provider. I recall that it was a contract with JN General Insurance (formerly known as NEM Insurance) to service and repair their computers that completely changed the trajectory of our business. I n re t ro s p e c t , w h a t w e h a v e achieved on this journey is far beyond what our two-man team had imagined. Organic growth, a strengthened business, and a large customer base did not happen by chance. Although we always had big dreams, those dreams could not have come true without strategic planning and goal-setting. As things changed in our industry we continued to adapt, making

To our employees, I am grateful for the opportunity to work with a staff of talented, dedicated, and passionate people every day. Your commitment to putting our customers first, and to living our corporate values has been integral to the progress and success of Royale Computers & Accessories. To our partners, after being in business for twenty years, we recognize that establishing collaborative partnerships that b r i n g e x t r a o rd i n a r y v a l u e t o both Royale Computers and our customers is important. Thank you for your allegiance, and for lending your expertise to help us serve our retail, commercial, government, education and all our customers. In this our 20th year, in order to continue providing our clients with end-to-end solutions and products, we are adding new brands and s e r v i c e s t o o u r o ff e r i n g s . A s Royale Computers & Accessories celebrates this milestone, join us in toasting our employees, customers, and partners who have contributed to our victories over the years. We look forward to many more years of loyalty and shared success.

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DIYA KHEMLANI Innovation and performance have also shaped our advancement, giving us the ability to take risks as we expand. These principles have enabled us to invest in technology and processes and have been crucial in our endeavor to serve our customers better as well as cross new frontiers. We continue to maintain this approach, remaining agile and flexible while adapting to the ever-changing times.

Over the past two decades, Royale Computers & Accessories has blossomed from a single retail location in Pavilion Mall with a cybercafé and a game room, to a technological solutions provider with four retail locations and a business solutions division, becoming the first HP Platinum Partner in the English-Speaking Caribbean, and a Dell Titanium Partner. What a journey it has been! All of this we owe to a strong foundation and culture at Royale, which is built on dedication, integrity, and a commitment to excellence in service, and quality. It is the foresight and vision to be the best of the best that have carried us here. These along with our values, continue to lay the foundation for future growth.

At Royale, we believe in our people and invest in them. Our achievements today could not have been attained without the dedication, support, and resilience of our members of staff. We are honored to have over thirteen members who have been a part of the Royale family for more than a decade. As we grew, we formed solid relationships with our suppliers and ancillary support providers. These are partnerships for which we are extremely grateful, and we continue to cherish their support to Royale. Our customers who are at the forefront of it all, have made us. We are thankful for their faithfulness and we intend to keep meeting their expectations. In celebrating our 20th anniversary, we are also renewing our promise to our stakeholders. We commit to improving in all areas of service and are looking forward to serving our customers for the next twenty years and beyond.

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MESSAGES FROM OUR TEAM LEADS As we celebrate 20 years as a Company, I am proud to represent and be a part of the vision of a forward thinking, innovative company, Royale Computers & Accessories. Our CEO has an unstoppable passion for technology and it would almost seem that technology runs in his veins. Working here we’ve all witnessed Jack’s exuberance and excitement when he hears about a new technological idea. Royale Computers may have started small, but we are the true definition of “likkle but wi tallawah”, we are resilient and never allow adversities to hold us back but to push us forward.

Keisha Leyow Business Development Manager & Licensing Specialist

Starting in a small store at Shop#31, Pavilion Mall, has great significance not just for our CEO but for the entire team as it allows us to remember our roots, how far we have travelled and where we are today. We have grown from that 1 store to now having 5 locations, 1 of which is brand specialized and our Head Office that focuses on Business Solutions.

Our Business Solutions Division caters to the Commercial, Government and Education Sectors with product lines spanning across Solutions such as: Networking & Data Security, CCTV & PBX, Server, Storage & Switching, Video Conferencing, Meeting Rooms and Education Digital Displays, Document Management, Desktops, Laptops, Smart Phones, Tablets. All of which, we offer Services: Installation, Implementation, Configuration, Diagnostics and Repairs. Thanks to our valued clients and partners, for your continued support through the years. Being backed by a dedicated team who with their own unique strengths engage and keep our clients enticed with products, services and great prices helps to create a winning formula for our clients. It’s a pleasure to be included in this winning team and I appreciate the level of responsibility and trust that’s placed on me which motivates me to keep moving forward and execute the mission. Royale Computers – forward ever!

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MESSAGES FROM OUR TEAM LEADS CONT’D... I am happy and proud to have spent the past 14 years working with the Royale Computers & Accessories family. Watching and experiencing its growth and development has been nothing but tremendous! Despite the challenges that may have come our way, we stayed the course, rose to the occasion and bounced back stronger each time.

Nadene Satchell Warehouse Manager

I would like to convey my sincerest congratulations to our Directors for their continuous hard work and dedication and look forward with excitement to the future

of this great organization. On behalf of the Royale team, I would like to thank you, our valued customers for the support that you have been giving us for the past 20 years. Giving us the opportunity to serve and provide you with the right solutions from our wide range of products is definitely our number 1 priority. We thank you for your business and for contributing immensely to our growth and development. From the depth of our hearts, we thank you for selecting us!

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MESSAGES FROM OUR TEAM LEADS CONT’D...

Michelle Francis

I am therefore honored to be a part of the Royale Computers & Accessories team that is strategically making a difference and improving the lives of Jamaicans. Whether it is through our philanthropic efforts to those in need or simply delighting our customers by going above and beyond to satisfy their expectations, our dynamic team will make it happen. We have always been and will continue to be committed to excellence with a zealous passion for growth.

Today, we are proud to say we have grown significantly over the past 20 years offering Retail Store Manager & Customer Relations Officer the widest range of technology-driven Benjamin Franklin once said, “Without products island wide, catering to all your continual growth and progress, such technology needs through our three (3) words as improvement, achievement retail locations and meeting the needs of the business community through our new and success have no meaning”. Business Solutions Division. able to achieve our goals. They have given us the opportunity to venture into all aspects of the computer and gaming world as we seek to satisfy their needs. As you continue to shop with us, we would like to say how much we appreciate you and pray that you also will grow from strength to strength and achieve your goals. To our hardworking staff; thank you for staying the journey. I really appreciate the rapport and comradeship we Store Manager - Long Service Employee share daily, without you working It is indeed a pleasure and privilege alongside me the present result would to share in the 20th Anniversary not have been possible. Ecclesiastes c e l e b r a t i o n o f t h i s v e r y n o b l e 9:11, “the race is not for the swift Enterprise; Royale Computers & nor the battle for the strong, but for those who can endure”, endure as Accessories. a good soldier and you will reap the I recall being a part of the start- benefits as you continue this journey. up team in November 2001 with a staff compliment of approximately 8 To o u r d e d i c a t e d D i r e c t o r s , persons. At that time, the focus was congratulations on a job well done! on CD’s, DVD’s, Computers, parts Thank you for taking me on this and accessories, game consoles and wonderful journey. My CEO once accessories and a technical area. In said to me, “you are too young to later years we gained momentum retire” and I responded “I will be and grew by adding more products, here as long as I’m able”. That’s a brands, services, retail locations and promise I plan to keep. a corporate office. I am happy that over the years, I can

Pauline Long

We could not have done any of this without our valued customers who have played an important part in this journey. Without them we would not be

call Royale Computers & Accessories my family away from home. Thank you very much and God bless you all.

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Throughout the years, our company has become more robust and efficient than ever before. I am pleased to say that there have been major changes in the way we do business, such as, a wider variety of products and services, increased selection of brands and improved customer relations. As we continue to grow from strength to strength, we look forward to consistently exceeding expectations and making Royale Computers & Accessories the number 1 household name for technology. As we all take time to express gratitude to our customers and team members and to celebrate the past 20 years, we look to the years that lie ahead with great hope and enthusiasm.


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MESSAGES FROM OUR TEAM LEADS CONT’D... Twenty years ago, Royale Computers & Accessories Ltd. started as a retail and wholesale company and has grown into a formidable entity. We provide a myriad of technology solutions across various sectors, namely, Audio Visual Goods and Services, Networking Supplies and Services, Computer Equipment, Parts and Supplies, Printing Supplies and Services, Cyber security solutions, licenses and software, Repair and Maintenance of Computer and Electronic Equipment, just to name a few.

Kingsley Harding Account Executive

The management and staff of Royale C o m p u t e r s & A c c e s s o r i e s L t d . a re extremely grateful for the continued support and loyalty of our customers. Serving you over these past 20 years has been our greatest pleasure. We cherish our role as your number 1 technology service provider and promise to provide excellent service as we strive to meet your needs and expectations.

We owe our success to you our valued customers and take this opportunity to say thank you. Because of your continued patronage we have been able to attain and surpass our goals and that proves that we have earned your trust and commitment in our ability to offer quality products and services at competitive prices. In our efforts to continue meeting your needs, we commit to always pursue innovative ways in giving the quality service you deserve. As valued customers, your comments and opinions are very valuable and we hope that you will bring them to our attention as we continuously strive to serve you even better. Thank you for choosing Royale Computers & Accessories Ltd. and for providing us with the opportunity to serve you with dignity and respect, we look forward to growing together, with you at the forefront of our minds. We wish you the very best as we look forward to another milestone in our future and yours.

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MESSAGES FROM OUR TEAM LEADS CONT’D... I am delighted to be sharing in the 20th Anniversary celebration of this ever-growing technology brand, Royale Computers & Accessories.

Kadian Watson-Haley Account Executive

As an Account Executive for the past 16 years, it has been a pleasure to observe and be included in the organization’s overall accomplishments. Throughout the years, Royale Computers has always been big on delivering quality customer service and technology solutions. We do this through constant training that develops our knowledge and skills and allows us to anticipate the needs of our customers and keep them satisfied. Corporate social responsibility is a very important philosophy for Royale Computers and over the years we have always looked for ways to help. Our

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recent donation of tablets to students, to help ensure that students would still be able to access online educational resources is just one of the many ways in which we give back to society. They say that charity begins at home, and I can attest to how well Jack and Diya treat their staff. I am blessed to have leaders who continue to support, trust and empower me and the rest of the staff. I am passionate about my job, love interacting with people and have great respect and admiration for my Directors. At Royale Computers, I do not have coworkers. I have family! I pray that the team will continue to grow from strength to strength and play our part in servicing the technology needs of Jamaica.


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MEET OUR TEAM “None of us, including me, ever do great things. But we can all do small things, with great love, and together we can do something wonderful.” – Mother Teresa

Directors: Jack and Diya Khemlani SOUTH AVENUE TEAM Seated L-R: Yanique McLachlan, Nadene Satchell, Kadian Watson-Haley, Janell Wallfall, Taniesha Harrison-Laboissiere, Jhudini Reid. First Row: Jody Sinclair-Franklin, Danea Dixon, Michelle AllenMinott, Kemisha Jones, Diya Khemlani, Jack Khemlani, Marcia Boswell, George Williams, Nicholas Lindo, Rondell Johnson, Akeem Mckenzie. Middle Row: Charles Lyon, Phillip Chin, D elroy Thomas, Cherrion Clennon-Jones, Mickheal Chambers, Keisha Leyow, Cecilia Palmer. Last Row: Rhoan Emanuel, Errol Blair, C hantal Martin, Natalie Williams, Calene Brown, Kaydrine McLeary, Kingsley Harding.

SALES & MARKETING TEAM: Front Row L-R: Kadian Watson-Haley, C alene Brown, Keisha Leyow Back Row L-R: Kingsley Harding, Cherrion Clennon-Jones, Jhudini Reid, Rondell Johnson. Inset: Chantal Martin

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MEET OUR TEAM CONT’D... ACCOUNTS TEAM: Seated: Mr. Rhoan Emanuel Standing L-R: Danea Dixon, Jody-Ann SinclairFranklin, Cecilia Palmer.

WAREHOUSE TEAM: Seated L-R: Janell Wallfall, Nadene Satchell, Kemisha Jones, Natalie Williams Back Row: Mickheal Chambers, Phillip Chin, Errol Blair

HUMAN RESOURCES & ADMIN TEAM: L-R: Yanique McLachlan & Kaydrine McLeary

TECHNICAL TEAM: Seated: Kemisha Jones Standing L-R: Nicholas Lindo, Akeem Mckenzie, C harles Lyon Inset: George Williams

ANCILLARY STAFF: Miss Marcia Boswell

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MEET OUR TEAM CONT’D... PAVILLION TEAM: SEATED L-R: Johnoi McLean, Pauline Long, Roslyn Watt, Michelle Francis STANDING L-R: Lamora Webster, Tarik Barnaby, Jessica Gregory, Stacey Thompson, Shanna-Kay Stewart, Shawn Ferron, Chantelle Burgher, Derron Barnett, Colene Blake, Ian Calvin

SPANISH TOWN TEAM:

HP TEAM:

L-R: Anthony Smith, Andrea Phillips, S hanay Richards, Sanshea Wint, A liesha Hibbert

L-R: Jada Rankine, Janice Henderson, Janiel Cook

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LONG SERVICE EMPLOYEES “A perfect employee is the one who inspires his boss as much as his boss inspires him... Thanks for being our inspiration.” Front Row (L-R)- Kadian Watson-Haley Kemisha Jones Colene Blake Pauline Long Taneisha Harrison-Laboissiere Nadene Satchell

- 16 - 13 - 11 - 19 - 14 -14

years years years years years years

Back Row (L-R) - Oliver Dwyer Chantelle Burgher Anthony Smith Shawn Ferron Derron Barrett Johnoi Mclean Rondell Johnson

-10 -11 - 18 - 18 - 16 -12 -14

years years years years years years years

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A HEART OF GIVING The past two decades were not only marked by success in business for us at Royale Computers & Accessories, but also by fulfillment of our corporate social responsibility. Our Founding Director, Mr. Vashi Khemlani burned with an immense passion for helping others and that passion has since been imparted to the directors. Certainly, the story of Royale Computers would be incomplete without mention of the countless children and adults, especially in the education and health sectors, whose lives have been positively impacted by this passion for giving. The outbreak of the Coronavirus in 2020 resulted in the transformation of the education and labour landscapes, and caused greater reliance on technology. This shift was a challenge for many who did not have access to the necessary devices. To fill this gap, Royale Computers partnered with several organisations and individuals

in distributing electronic devices to students across varying communities, so that they could attend school online. Additionally, through collaborations such as ZIP 103’s tablet drive, and the Jamaica National Bank and Rotaract Club’s Enhanced Learning Initiative, Royale Computers & Accessories has been engaged in sponsorship/donation projects for recipients such as the Jamaica Cancer Society, Balcombe Drive Primary School, Barnes Basic School, Mustard Seed Communities, as well as the Holy Family Primary and Infant School. As the nation struggled to manage the mammoth increase in expectations and requirements in the healthcare sector, Royale stepped in to help support the front-line workers by contributing isolation gowns, gloves and UV sterilizers for phones to the University Hospital of the West Indies (UHWI).

Not forgetting the impact on average day to day Jamaicans, Royale partnered with the Wire Fence New Testament Church in Trelawny which organised the distribution of care packages containing essential items to members of the surrounding community. In continuing to solidify our philanthropic efforts and as part of our 20th Anniversary celebrations we will be launching the Vashi Khemlani Foundation in honour of our Founding Director. The aim of this foundation is to ‘Bring Technology to the Underserved.’ As we continue to grow, we pledge to work toward this aim through the provision of access to resources to the underserved, in an effort to improve their quality of life. As we at Royale Computers & Accessories celebrate 20 years of loyalty and support by our Jamaican citizens, we renew our promise to be good corporate citizens as well. ADVERTISING FEATURE | 25


TESTIMONIALS Congratulations on 20 years, Royale Computers

congratulate the management and staff on this milestone.

Over the years, GraceKennedy Money Services (GKMS) and Royale Computers have enjoyed a wonderful partnership. As one of our preferred business partners, we have supported each other on numerous promotions, including our now almost annual Christmas outside broadcast in front of their Pavillion Mall location, and “just call Jack” is a favourite phrase among our staff.

20 years in business is no small feat and can only be achieved by doing the right things; continue to support your community and provide your customers with excellent service and we are certain you will be around for 20 more years.

That’s why on this their 20th anniversary we are pleased to

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Happy Anniversary Royale Team!!! Margaret Campbell, Chief Operating Officer, GKMS


TESTIMONIALS CONT’D... It is with great pleasure and pride I join Royale Computers headed by Jack Khemlani in their 20th anniversary celebrations. Having started as an Internet cafe in the Pavilion Mall, his vision, passion and hard work has seen their success in being an outstanding provider in technological services in Jamaica. The company has been very progressive and adaptable to the changing Jamaican needs in the technology field. The company is backed by an excellent staff, who are extremely kind, patient and knowledgeable. They continue to give the very best value for money in

the technology field.Their philanthropy and funding of charitable activities is exemplary, and I have been fortunate to help many persons and groups source help from Royale Computers. We look forward to continued, reliable and dedicated service from Royale Computers to Jamaica, as we make technological advances in the years ahead. Keep up the good work Jack, Diya Khemlani and the Royale Computers Family. Dr Winston Tolan MBBS, OD, JP

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TESTIMONIALS CONT’D... Royale Computers and Accessories is a valuable resource and an important source of practical business solutions. In 20 years, Royale Computers has built a solid reputation for delivering the latest computer and electronic supplies to meet the needs of the marketplace. They are responsive, even on very short notice, and are always willing to go the extra mile to deliver products that almost always exceed our requirements. To Kingston Wharves, you are an invaluable partner; one on whom we have come to rely for modern products that equip our team to function more efficiently. At the start of the Covid-19 pandemic, Royale outfitted

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our team with equipment that facilitated remote working. Their timely delivery, appropriateness of products, competitive pricing and service-oriented team allowed us to pivot to a new work regime during the pandemic, while continuing to provide quality service to our customers. Kingston Wharves Limited takes this opportunity to congratulate Royale Computers on your important milestone. We wish you continued growth and success in the years to come. Happy 20th Anniversary. Lancelot Green Information Technology Specialist Kingston Wharves Limited


TESTIMONIALS CONT’D...

On behalf of Boston College’s Jamaica Magis Immersion Service Trip, I would like to congratulate Royal Computers & Accessories on its 20th anniversary. Royal Computers & Accessories has been instrumental in supporting BC students by partnering with our recent tablet drive. This partnership delivered over 200 tablets to students at Holy Family Primary School and Holy Trinity High School. Jeevan(Jack) Khemlani’s co-sponsorship of this initiative speaks to his genuine care and concern for the vulnerable and underprivileged in Jamaican society. His philanthropic generosity is a testament to his commitment to the holistic development and formation of Jamaican students and his vision of incorporating innovative technology in the classroom. BC’s Jamaica Magis Service Immersion Trip salutes Jeevan(Jack) Khemlani and Royal Computers & Accessories for its stellar performance and customer service. We wish this company all the best as it continues to grow. We look forward to another 20 years of excellent service! Again, congratulations on reaching this milestone. Sincerely, Fr. Michael Davidson, S.J. Director Boston College Thea Bowman AHANA and Intercultural Center ADVERTISING FEATURE | 29


TESTIMONIALS CONT’D... I am pleased to celebrate 20 years with Royale Computers. They have served the Jamaican landscape with tremendous distinction and have made a significant contribution to the technological advancement of the Jamaican information technologies both at the micro and macro level. The company has accomplished all of this while remaining humble to their core values of a family business who delivers on their promises of diversity, quality, and affordability while at the same time maintaining their role as good corporate citizens through philanthropy. I wish for Jack and his team continued success as

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they play their role in nation building through employment, reliable products and services as well as keeping the Jamaican consumer current with all the technological advances made throughout the world. Let us continue to support the Royale Family for a further 20 years and beyond. Ryan Foster Secretary General/CEO Jamaica Olympic Association


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