One & All - Issue 8

Issue 8 November 2014

One+all we care awards our 2014 winners!

Working together The Military at RCHT sharing skills and expertise

Macmillan Cove Support Centre

Fundraising Appeal gets underway

Competitions & Prizes Tickets to win

CONTENTS www.rcht.nhs.uk

Editorial Communications, Bedruthan House 01872 253216 oneandall@cornwall.nhs.uk

Royal Cornwall Hospitals

NHS Trust

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One and All is published quarterly every January, April, July and October. Copy date for each issue is approximately six weeks before publication.

Cover Picture Pre-Assessment Clinic nurses give the Eden Project’s T-rex a free health check. See page 28 for the full story

DISCLAIMER Whilst every effort has been made to ensure that adverts and articles appear correctly. Edgemoor Publishing cannot accept responsibility for any loss or damage caused directly or indirectly by the contents of this publication. The views expressed in this magazine are not necessarily those of its publisher or editor.

Welcome

CONTENTS

Welcome to the latest edition of One + All

TRUST VIEW

Roger Gazzard - the Non-Executive Director’s role

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My View Dr Paul Upton - spearheading an IT revolution

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MACMILLAN COVE SUPPORT CENTRE Fundraising Appeal gets underway

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We also showcase the winners of our colleagues who live and breathe our values All of these individuals and teams remind us of the great things we can achieve when we I hope you enjoy the magazine and thank

23 Garth Davies

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Associate Director, Communications at RCHT. oneandall@cornwall.nhs.uk

A YEAR IN SUMMARY Annual report and accounts

partnership many may not be aware of.

you for your continued support.

Charitable Funds Walking Proud - summer fundraiser is a success

colleagues who not only serve the NHS

work together with common purpose.

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Membership 7,000 up - a busy summer of recruitment

In this edition we bring into focus those

each day.

Volunteering News from our Friends and volunteers

give to the community.

recent ‘One + all | we care’ awards celebrating

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Grapevine Our prize-winning photographers

work with and the extraordinary service they

but also our armed forces – a successful

In Focus Working Together: the Military at RCHT

I am proud to work for Royal Cornwall Hospitals NHS Trust because of the people I

Trust People News and views from around the Trust

volunteers, Foundation Trust members and anyone with an interest in their local NHS.

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Competition Hall for Cornwall - win tickets to Saturday Night Fever

– our regular magazine for patients, staff,

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AND OUR WINNERS ARE...

Celebrating achievement at our One+all | we care awards 28

MY STORY Baby Elodie’s strength and determination

32

Did You Know?

Inside our hospital co-ordination hub

36

WHAT’S ON Diary dates and Spot the Difference competition

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TRUST VIEW

Roger Gazzard, Non-Executive Director Roger has been a Non-executive director at RCHT for seven years and has just been appointed for a further two years until October 2016. He is a proud Cornishman, father of six, grandad to seven (number eight on the way!) sports fan and has a financial and business background. He is currently Town Clerk to Truro City Council – a vital role in making Truro a successful city.

The hospital is a large and complex organisation and at the Board we have a wide range of challenges. I am pleased that we are able to spend the majority of Board time concentrating on the clinical and patient issues that affect the community. I particularly enjoy meeting staff and patients in the hospitals and seeing the clinical site development projects come into operation with the positive impact they have on patient care.

You are now our longest serving Nonexecutive director and have seen quite a few changes in your time. What has persuaded you to stay when other directors have moved on?

Why did you want to be a Nonexecutive director at RCHT and what do you enjoy about the role?

Firstly, I am a born and bred Cornishman and my roots have always been in the County. The hospital is one of the foundations upon which the Cornish community is built and its good health is vital to the health of the people of Cornwall. I am simply delighted to be able to help in any way I can, and my training and experience is in organisational management and improvement, therefore the role of a Non-executive director offered the opportunity I was looking for.

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During my time at the Trust I have had several Non-executive director colleagues for whom I have a lot of respect. They worked hard on behalf of the Trust and have left for a variety of reasons. The dedication, commitment, and skill I see in the staff and volunteers in our hospitals gives me an incentive to continue when times are difficult. There are periods when the role is more challenging than rewarding but whilst I believe I can be of help to the Trust then I am pleased to stay in the role.

What do you consider to be the greatest challenges facing RCHT in the next few years?

Fundamentally, our job is to provide top quality care for the residents and visitors to Cornwall and the Isles of Scilly.

Currently, we face a huge challenge due to the increasing number of people needing our care - beyond the number that we plan for with our partners. Looking at the longer term there are major changes to the provision of healthcare which will impact on all of us, from providing care closer to people’s homes through to greater competition in the NHS. Also, there is a continuing requirement to cut costs.

Through all of these changes we have to continue to provide the top quality care that people deserve.

What has made you most proud during your time at RCHT? Without doubt this is when reading the many letters of thanks that the Trust has from people who are grateful for the excellent care they have received. The individual stories are often very moving.

There is also a continuing confidence in the Trust from the community in general which understands the pressures and believes staff provide good quality care.

I suppose all of this confirms my belief that our NHS hospitals are a fundamental part of the community and deserve our support. n

MY VIEW www.rcht.nhs.uk

There’s a quiet revolution happening in our hospitals as innovative IT technology plays a growing role in delivering high quality patient care. One+All talks to Dr Paul Upton, Consultant Anaesthetist and RCHTs Director of Transformation, about some of the new systems and the key role clinicians are playing in their development.

Why is that so important?

There are a number of advantages. Having a single electronic health record, rather than the multiple records held by different health organisations or individuals, means the appropriate people [doctors, nurses, therapists, social care workers, etc] can access that information at any point. That can only improve the quality of care we give and better integrate services across the different sectors.

Records can’t be lost in transit and can be accessible in multiple places at any one time.

How does RCHT compare with other hospitals in its IT capability?

We’ve got something in the NHS called the Digital Maturity Index which compares trusts across the country. We are rating well in the top quartile in terms of advancement of our IT systems; we’re building off a strong base. There are hospitals with integrated systems, mostly the big teaching hospitals, and others implementing them but we are definitely up there. A good example is our electronic prescribing system where we are among the first hospitals to roll this technology out across all inpatient areas and our emergency department.

Is bringing in new IT all plain sailing?

In all honesty, no. Change is always difficult and we’ve got a long way to go to get to the level of sophistication that many of us are used to in our everyday lives with easy access to the likes of online banking and smartphone apps. There is a natural progression but the complexity of healthcare and the systems needed to support that does make it more difficult, sometimes with some frustrations as they bed in and we perfect them.

Involving clinicians must be key to their success then?

Yes, absolutely. We must listen to clinicians and understand what the needs of a system are to help them in their work and to improve care and safety. Equally we’ll need to work with patients and families. Part of the revolution is patients owning their own record; being able to make bookings, see their care plans and having control over who has access to their information.

How have IT systems to support patient care been evolving at RCHT? There’s been IT systems around in the hospitals for a couple of decades and longer, to begin with mainly around booking patients for their outpatient and inpatient appointments. In more recent years though, things have really started to move forward rapidly. We’re now working to the ultimate goal of a single electronic patient record that can be shared by all of the professionals involved in a patient’s care. The Secretary of State for Health has made a pledge for all hospitals to have paperless, electronic health records and we want to be among the leaders in doing that.

You’ve just won an award for the work with clinicians, haven’t you?

Yes, and it came as a complete surprise! I’d been invited to the finals of the national e-Health Insider awards and was sat peacefully at the back of auditorium only to hear an announcement that I’d won the Clinical Informatics Leadership prize. I’m delighted all the work we’ve been doing at RCHT to involve clinicians in the development of better IT systems to support patient care and safety has been recognised as an example of best practice.

So what’s next?

We’ve been busy creating a bit of a stir in the market as we look to develop our own paperless, electronic record. We’ve been involving our staff at all levels in a series of ‘Art of the Possible’ events, bringing IT providers to us to stimulate thinking about what can be done in Cornwall and to get an idea of the best products available.

It’s an exciting time! n One+all 5

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WIN 4 TICKETS to the opening night of

SATURDAY NIGHT FEVER Tuesday 13 January, 7.30pm for a chance to win four tickets, please answer the following question: Saturday Night Fever is packed with legendary hits from which group?

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to enter, please send your answer along with your name, home address, or Department and extension number to oneandall@cornwall. nhs.uk or send it to: one & All Magazine, c/o press office, Bedruthan house, RCh there will be just one winner, no cash equivalent prizes. the competition is open to RCht staff only, excluding those associated with the competition. the prize is non-transferable and is available to entrants aged 18 and above. All entries must be made by 19 December 2014 the decision of the press office is final and no correspondence will be entered into.

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TRUST PEOPLE www.rcht.nhs.uk

Lezli Boswell announces retirement as Chief Executive

Chief Executive and Nurse Executive) on 1st November 2014.

On her retirement Lezli said: “I want to take this opportunity to thank our staff, volunteers and shadow Governors for all your support, dedication, team work and huge talent that I see every day – it has been an absolute pleasure working with you, good luck and every success for the future.”

Angela Ballatti, Chairman at RCHT thanked Lezli for her significant contribution to the progress of the Trust and said the Trust Board would ensure a smooth transition to Andrew MacCallum as Acting Chief Executive.

She added that the process for appointing a permanent Chief Executive would now begin to ensure we continue on our journey to “become an outstanding NHS Trust.”

RCHT welcomes new non-executive director At our Annual General Meeting on 25th September, Lezli Boswell announced her retirement as Chief Executive of Royal Cornwall Hospitals NHS Trust. She handed over to Andrew MacCallum (previously Deputy

Adam Broome has been appointed as a new non-executive director at RCHT for a two year term until September 2016. Adam has a strong track record in the public sector, most recently as part of the senior management team that led the transformation in

performance of Plymouth City Council.

Delighted to be joining the RCHT Board, Adam said, “It is a challenging time for everyone working in the NHS as it faces growing demand, ever increasing public expectation, and the need to ensure patients are helped or treated at the appropriate time and in the appropriate place. From my own experience I know full well the need for closer working and better integration between health and social care providers and look forward to contributing to that work at RCHT.”

Specialist nurses shortlisted for national award The Adult Inpatient Diabetes Nurse Specialists based at the Royal Cornwall Hospital were delighted to have their innovative training programme shortlisted for a prestigious national award.

The Quality in Care Awards are run annually in collaboration with Diabetes UK and the team, Amanda Veall, Kim Bull and Amanda Davis, who are part of Peninsula Community Health’s Diabetes Nursing Team, were chosen as one of just four projects to compete for the overall Judges Special Award.

“We we’re absolutely thrilled to be shortlisted,” said Lead Specialist Nurse, Amanda Veall. “We’d entered our ward-based simulation training programme for responding to patients having a hypo into the category for Best Inpatient Care Initiative but were surprised to learn our work had instead been shortlisted for the Judges Special Award from entries right across all of the categories! They were looking for initiatives that show innovation and effectiveness and which have the potential to be rolled out across the UK for the benefit of people with diabetes.”

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TRUST PEOPLE

RCHT Medical Secretary tells of moment she discovered her disability 500 metres from the summit of mountain

Audiology computers to “talk” to hearing aids

A major upgrade of the audiology team’s computer system is helping to improve the individual programming of hearing aids for patients.

The new equipment installed in August is compatible with the latest generation of hearing aids that are mini computers in their own right.

Forthcoming smartphone-style “apps” will be able to “talk” to the aids, allowing staff to better tailor them to individual patients’ needs.

RCHT Head of Audiology Julie Folkard said: “This upgrade will ultimately let us programme hearing aids more precisely, giving patients a much better service.”

Although described as an ‘accident prone child with two left feet’, Victoria Parsons says there was no inkling of the problems that were to come and so it was a shock to suddenly realise near the summit of a Malaysian Mountain that something was wrong.

Victoria, who was just 20 at the time was eventually diagnosed with Bilateral Hip Impingement and has undergone surgery on both hips. The condition cost Victoria her career as a pre-school teacher and she found herself unemployed. Following a referral to the Job Centre Work Change Pluss programme which helps people with health and disabilities get back into work, Victoria was offered a placement at the Royal Cornwall Hospitals Trust which led to a longer term role.

“I had an eight week placement in maternity services and it’s gone so well I have now been offered a contract and I am even assisting the Trust with their Reasonable Adjustments policy and training.”

Victoria is hopeful that her new job will lead to bigger things. “I hope I will be able to stay at RCHT. Everyone has been so friendly and helpful to me.”

Trialling pill timers for Parkinson’s patients Parkinson’s UK lent RCHT pill timers to trial during September and October, with the aim of reducing the number of late or missed doses of medication for people with Parkinson’s disease during their hospital stay.

As their medication is often due at different times to standard drug rounds, up to eight alarms a day can be set on the timers to remind staff that medication is due. The timers can be allocated to individual patients upon admission and follow them through their hospital journey up until the point of discharge. They are used as an alarm reminder 5-10 minutes before a patient’s medication is due.

Specialist Nurse for Older People, Emma Worden said, “I’m really keen to get feedback from staff and patients to evaluate their effectiveness. If successful, the Trust will be considering purchasing our own, although most likely a smaller version than the ones we have on trial.”

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Help for Heroes Ride Two of RCHT’s staff took part in a 100mile cycle ride to raise money for Help for Heroes.

Eloisa Gatenby, a Kernowflex worker and Truro College student and her dad Robin, the Trust’s Health and Safety Manager, took part in the Help for Heroes cycle ride in June and raised over £1,000 with more than £350 coming from RCHT colleagues.

Their ride took in part of the 2012 Olympic Cycle Road Race route around Box Hill. Robin said: “After 70-odd miles of reasonably level ground the hills were a bit of a challenge!”

Eloisa enjoyed it so much she’s even planning her next challenge.

“I did the 100-mile Nijmegen march last year, which I really want to do again, but my friend Millie and I are thinking about signing up for the 125-mile canoe race from Devizes to Westminster in April 2015!”

TRUST PEOPLE www.rcht.nhs.uk

New uniform sets the trend for Ward Clerks...

Ward Clerks across RCHT are sporting a new look thanks to our Listening into Action initiative.

Their new uniform came from discussion at a Listening into Action event where ward clerksexpressed an interest in having a uniform to make them more easily identifiable to both patients and staff.

“We have had lots of positive comments and the nursing staff and our clinical colleagues on the wards have said how smart we all look!” says Eileen Pentecost, ward clerk on Wellington Ward.

Kim Bellis, Records Services, PAS & Data Quality Manager is equally pleased with the new uniforms and feels it has made ward clerks feel more part of a team. “I think the uniform gives the team a group an identity and has added to the sense of pride they have in their role. It gives a very professional first impression for visitors and patients to our wards,” said Kim.

Flu vaccination programme gets underway Our flu vaccination programme for staff got underway at the beginning of October with the Occupational Health Team out visiting departments and running their usual drop-in clinics.

One of the first to line-up for a vaccination was RCHT’s Acting Chief Executive, Andrew MacCallum. “Anyone who has had flu knows the impact it has on themselves and their family,” said Andrew, “so let’s all get protected this year. It wasn’t painful and I even got a badge!”

Frontline healthcare workers are more likely to be exposed to the influenza virus and the vaccination is an effective way to avoid flu, protecting not only themselves but our vulnerable patients, particularly the elderly, those with weakened immunity and the very young, as well as your family.

“At RCHT 45 percent of frontline staff were vaccinated last year,” said Occupational Health Manager, Tracey Hodcroft. “We want to keep the momentum going and to make a flu vaccination truly commonplace, just like washing your hands. We hope everyone will join in and help to increase the number of staff protected against flu.

It’s appreciated and these vaccinations really can save lives.”

Flu vaccinations are important for patients and members of the public too, who are in any of the high risk groups and they vaccination programme for young children has also been extended to 4 year olds this year. For more information visit the NHS Choices website – www.nhs.uk - or call into your GP surgery for details.

Inspiring a positive approach to moving and handling

‘Moving and Handling’ may not be the most exciting subject but it’s hoped a new more holistic approach can show colleagues that it is extremely relevant to safe practice.

A recent workshop brought a more hands-on approach to learning with an exhibition from different companies displaying different types of Patient Handling Equipment for staff to view and simulate clinical practice; a variety of speakers presenting on their topics relevant to their specialities such as Tissue Viability, Safe Guarding Adults and Falls; and practical exercises using the latest in patient handling equipment.

The feedback from staff who attended was extremely positive and they really enjoyed the practical workshops. The speakers and company representatives also enjoyed the day and are hopeful they will be able to repeat this event in the future.

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TRUST PEOPLE

Surprise visitor brings a healing paw IThere were lots of smiles on the children’s wards when BBC Children in Need’s very own Pudsey Bear made a visit during his busy fundraising tour.

It was an extra special moment for one young patient, pictured on our front cover, who was so delighted at seeing Pudsey she took her first steps to walk down the ward to greet him after a week of being in hospital.

Throughout the morning staff on the children’s wards had been busy collecting donations for Children In Need which has previously supported the purchase of equipment for the Unit’s sensory room.

Fond Farewell It was an emotional gathering when Dr Donna Christensen, Consultant Breast Physician, said farewell to colleagues, past and present, at the Mermaid Centre at RCH. Donna has been part of the team for almost three decades, having just months into her post at RCHT been charged with responsibility for setting up Cornwall’s breast cancer screening programme for which she was Director for 17 years.

A highly respected clinician, Donna is well-known locally and further afield for her commitment and meticulous attention to high quality breast screening, and will be particularly remembered by patients who have been part of the family history clinics she also established. Having guided the team through regular and rigorous quality assurance assessments over the years (and two Royal Visits!), as well as playing a key role in the move to digital breast screening technology, she leaves a legacy of a top-class screening programme which today has around

Another colleague has retired after tallying up 40 years of service, this time its Susan Carswell, Senior Biomedical Scientist in Pathology. Susan started work at RCHT back in 1974 as a Junior Medical Laboratory Technician before eventually becoming a Senior Biomedical Scientist in the Blood Transfusion Laboratory in 1989. Although looking forward to retirement Susan says of her colleagues, “They are a great team to work with, I have been so lucky to work with such dedicated people and I will miss them all” said Susan.

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75,000 women on its 3-yearly cycle.

It was very clear Donna is going to be hugely missed by the team at the Mermaid Centre and whilst sad to be retiring she is looking forward to pursuing her second passion, breading and training racehorses.

Over three decades of service to the NHS were celebrated when Lynne Fleming, a Cancer Services Project Pharmacist retired. Lynne started her career in 1978, at Southmead Hospital in Bristol before moving on to work at Guys and St Thomas Hospital. She joined Royal Cornwall Hospital in 1996, working in the Pharmacy, as well as in Clinical Chemistry.

John Glinn, Clinical Services Manager said, ‘Lynne has been instrumental in setting up one of our new pieces of software within Cancer and her skills and enthusiasm will be sorely missed.’

TRUST PEOPLE

Colleagues on Carnkie ward said farewell to Staff Nurse Debbie Rounce who retired after 31 years. Debbie’s career at RCHT began on what was then known as Ward 9, a general surgical ward. Two years later she moved to a general medical ward which later became Carnkie Ward, where, with the exception of two short breaks to have her children, Debbie has been part of the team for the last 31 years.

Debbie has fond memories of her colleagues, including doctors and nurses she recalls during their own student and training days. Most of all Debbie says she values the opportunities she has had to take time to support her patients in their difficult times.

It’s the sort of story-line you might expect from casualty but David Hick’s career has been a real example of driving for your dream. David started work as a Hospital Porter at the Royal Cornwall Hospital in 1981 and quickly realised his passion for patient care. After completing his training David took up his first nursing role in orthopaedics at the old City Hospital before joining the Emergency Department team back at RCH. At his recent retirement presentation, Dr Jonathan Wyatt, Emergency Department Consultant said what a loss it would be when David retires. “He has contributed amazingly since he has been with us, we just can’t imagine what it will be like without him here.”

Quoting the lyrics from the classic song Hotel California, Jonathan added, ‘You can check out anytime you like … but you can never leave’, as lucky for us, he is returning to do 6 shifts a month for a year!”

It was a very fond farewell for staff nurse Iris Eccles who retired from Medical Ward 2 at West Cornwall Hospital during the She’s looking forward to a busy retirement however, Iris’s colleagues were delighted that it wasn’t a final goodbye just yet as Iris will be continuing to see them when she covers shifts from time to time.

A surprise celebration but not farewell just yet for Medical Secretary, Melanie James, who marked her semi-retirement from the NHS after a fantastic 40-years’ service – so far!

Melanie, started at the age of 19 and came to the Royal Cornwall Hospital 25 years ago, working firstly for Dr Michael Winterton and then Dr Jonathan Myers, who she has been a Respiratory Medical Secretary for over 14 years. Melanie is shining example and ambassador for medical secretaries and over the years has helped to train and support many colleagues. We’re glad to see Melanie has agreed to stay on part-time for a while yet!

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FEATURE

Working Together: The Military at RCHT For many years the Royal Cornwall Hospitals NHS Trust has worked together with the British Military.

This partnership has involved encouraging and supporting our staff who are Reservists as well as welcoming military medical personnel to work in our hospitals.

The Trust is proud that our staff play a role across all military fields – the RAF, Royal Navy and Army as well as cadets and cadet instructors. We are also fortunate enough to have the skills of two military orthopaedic surgeons, one Royal Navy and one Army, who work at the Trust while not on active duty. All bring valuable skills back into the NHS. In this feature we tell the stories of those who give extraordinary service to their country not just through the NHS but also their life in the military.

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Jon Davies: NHS + RAF Reserves

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aving always wanted to join the RAF as aircrew, RCHT Clinical Site Co-ordinator Jon Davies thought he’d left it a bit late. That all changed during a visit to an air show in 2005 when he came across the 4626 Aeromedical Evacuation Squadron recruiting stand.

Now nine years later, Sergeant Jon Davies has spent time working as a Reservist Aeromed Flight Nurse in Afghanistan as well as time in California training with the American National Guard and training courses in Cyprus. And he does all this while also holding down a full time job in the NHS. Jon, 52, said: “I was working here at the Trust as a night manager and I felt my career had gone as far as it could go without leaving the clinical side. I happened to go to an air show where the squadron had a display. I thought I was too old to be a Reservist but it turns out it is up to 55 for most branches of the reserves.”

4626 Aeromedical Evacuation Squadron formed after the Falklands war when the military discovered there weren’t enough medical professionals available to bring the injured servicemen back from the conflict.

Jon says seeing the Squadron’s mocked up facility, complete with various aircraft that are utilised for casualty evacuation, convinced him to sign up. He had to agree to give 27 days a year which includes six weekends and a two week training camp annually, undertaken while on annual leave from RCHT. Following two weeks of basic training, Jon began the training and work of an Aeromed Flight Nurse. He said: “Our squadron provides nurses, medics and paramedics for flights when injured people are transferred from the battlefield or back to facilities in the UK from Camp Bastion. While I was in Camp Bastion I dealt with more acute trauma in a six month period than in 25 years with the NHS. “The facilities we have and the treatment the injured soldiers get is second to none. If you want to work at the cutting edge of medical care alongside other branches of the regular military then the Reserves are for you. It’s a great opportunity to do something different and its fun and there’s a great social life. We work hard and play hard. I’m fitter now than I was 20 years ago!”

And Jon says there are plenty of benefits to being a Reservist.

“Aside from the financial benefits, there is also many sporting activities including skiing trips and parachuting. Some of the squadron went to Twickenham to serve as flag bearers at the England v Wales match and I went to Buckingham Palace to meet the Royals, things you wouldn’t normally get to do.

FEATURE

“There’s also the advanced professional training. I have done leadership courses and two years ago I was in California training with the American National Guard and then this year I have been in Cyprus learning survival skills and as a Reservist you get paid for it.”

Jon has spent 33 years in total working for the NHS starting out as a cleaner, then health care assistant and nurse before working his way up to his current role as Clinical Site Co-ordinator. His busy role includes helping to manage the hospital out of hours, responsibility for patient safety and flow and ED waiting targets and as a Hospital at Night Practitioner, he also assists junior doctors out of hours.

All things that made the Reserves a right fit for Jon. He said: “It’s nice to get out there doing something completely different.

The Reserves are an excellent opportunity to take my clinical skills outside of my normal working environment. I would say to someone considering joining the Reserves, if you are interested in flying and dealing with patients in the air, then the RAF Reserves are for you.”

For more information search RAF Reserves online or if you wish to attend an Information Day call 4626 Aeromedical Evacuation Squadron on 01993 842551 extension 4261.

Chris Collishaw: NHS + Army Reserves

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naesthetics Operating Department Practitioner Chris Collishaw has worked at the Trust for 14 years and for the last 18 months he has been doing this alongside his job as a rifleman in the Army Reserves.

Chris, 39, from Shortlanesend, near Truro, chose not to take a medical route but instead looked toward the Infantry. “I’m quite sporty and the Infantry was offering me something I was more interested in. Here I work in Anaesthetics, that is my job 40 hours a week and when I go to the Army, I am a combat soldier. It takes me away from work. There are also opportunities that I just wouldn’t get to do or be offered in civilian life.”

Chris has completed his basic infantry training and is assigned to the D Company, 6th Rifles based in Truro and part of the 160 Infantry Brigade. He has yet to undertake a tour. “I’ve not done a tour yet but there are opportunities coming up in the next year to do some work abroad and there are operational days.”

Despite the military role being very different, Chris says: “There are some very big transferable skills which I can bring into the Trust in terms of leadership and team work, particularly in theatres.”

Mike Butler: Amy + NHS

M

ike Butler always wanted to join the British Army after being influenced by the events of the Falklands War as a school boy and subsequently by Gulf War 1.

Now holding the rank of Lieutenant Colonel in the Royal Army Medical Corps and having served for over 21 years, Mike has recently taken over as the Training Programme Director for all trainee orthopaedic surgeons in the Peninsula.

Mike did not always want to be a doctor. As a sixth form student not knowing what to do at university, his medical secretary mother found Mike some voluntary work in a hospital.

“I ended up doing work experience with a surgeon and was fascinated. I later found out that I could be sponsored as a medical student in the Army.”

Following qualification, from Cambridge University and the London Hospital, he held military junior doctor posts at Frimley Park in Surrey and then it was on to Sandhurst for basic officer training followed by medical officer training. “I then spent two years as an infantry medical officer with the Cheshire Regiment and completed two tours of Northern Ireland with them and a Kenya tour as an infantry medical officer.”

Basic surgical training place at Derriford Hospital in Plymouth followed as well as time spent in Middlesborough and East Grinstead. Mike was then sent to Kuwait for the second Gulf War. “During that time I served in a British Medical Field Hospital as a junior surgical doctor and afterwards I returned to Plymouth to start my orthopaedic training.”

Following time in Germany and Belize and a year at the Royal Cornwall Hospital as an army registrar, Mike returned to Truro in July 2009 and is now in his sixth year as an orthopaedic consultant at the Trust. He continues to go away on tours with the Army most recently to Afghanistan in 2010 and 2012.

“In the army we are trained to do everything – trauma, basic maxillofacial surgery and neurosurgery - but in the NHS I work in orthopaedic trauma and elective surgery. I concentrate on lower limb reconstruction, principally foot and ankle surgery and knee surgery. It’s hugely different to the Afghanistan type trauma. Here it is mix of injuries in the older population and the usual mix of sporting injuries and road traffic accidents.”

As well as working as a consultant in Cornwall, Mike (42) goes to Germany three or four times a year conducting Army One+all 13

FEATURE

outpatients clinics with physiotherapists and rehab specialists. “I bring a lot of patients (soldiers) from Germany back to Cornwall for their treatment. It’s better for them to be brought back here into our care and it’s good for the Trust because I bring some additional work here. The servicemen and women really love it and they have a military surgeon who I think better understands their particular needs. They are very well motivated patients who want to get better and they always tell me how brilliantly they are looked after by our nurses and theatre teams.”

Mike also comments how important it is personally to be a part of the Orthopaedic Team at RCHT. “Having a secure job and a supportive team is important. At Treliske we have a really strong team and consecutive Chief Executives and Medical Directors have been very supportive of us and the fact we have military responsibilities.”

For anyone considering a career in the Defence Medical Services, he says: “It’s a very rewarding career that can be very professionally and personally challenging and it will test your endurance and character.”

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alcolm Barker left the Army Reservists in 2012 but having notched up almost ten years in the service he looks back fondly on his time with the 243 Field Hospital.

“I’ve worked for the Royal Cornwall Hospitals Trust for 22 years starting as a general porter, theatre porter and healthcare assistant before doing my Operating Department Practitioner training in 2000. It was in 2003 that I decided to join the Reservists.”

As a reservist, Malcolm did a five month deployment to Afghanistan and another five months in Iraq. “I did exactly the same job in 243 as I do here but there in Camp Bastian and the Iraq Field Hospital we were dealing with major injuries, blast and gunshot wounds. It’s quite different injury wise from working in the Trust and there is a very different mind-set while you are out there.”

Malcolm says there are many benefits to being a Reservist both as an individual and for the Trust, which has been very supportive of staff who are Reservists.

Malcolm Barker: NHS + Army Reserves

14 One+all

Jon Matthews: NHS + Royal Navy

W

anting a more varied career than the NHS could offer, Jon Matthews, when he was a third year medical student, joined the Royal Navy.

Now 21 years later Jon, an Orthopaedic Surgeon, is in his fifth year working at RCHT carrying out a full trauma commitment. He is also still a full time member of the Royal Navy with the rank of Surgeon Commander and has just returned from a tour of duty to Afghanistan where he spent eight weeks on the ANSF Medical Development Team mentoring Afghan surgeons.

“I joined up in 1993 because I just fancied doing something a little different. Being part of the Navy meant I did additional training in the South West as a junior doctor and registrar but my current role is the same as any of the other orthopaedic surgeons.

The only difference is I am away on Military duty for 4-6 weeks a year and approaching 30 per cent of my workload is Military patients from across the South West here in the Trust.”

Jon says these Military patients benefit from having a surgeon who understands what their job entails, what they are expected to do and what they need their outcome to be and it also benefits the Trust by bringing in valuable expertise and income.

Jon says it is a very different experience working at the Trust and working with the Royal Navy. He said: “Here my trauma practice involves a lot of hip fractures in the elderly and children’s fractures whereas on deployment I’m dealing primarily with gun-shot wounds and blast injuries. I do enjoy the two contrast.

It’s good to get a different perspective and work with different people from different hospitals and indeed different nationalities.

It becomes about what methods and information we can bring back here. Having a break from NHS work especially in a developing medical system enables me to reset the radar and gives me another take on things.”

Jon says there are other benefits to the dual working. “We are able to bring back a lot of trauma experience from working in an environment such as Camp Bastion where you see multiple cases of major trauma on a daily basis. There is also the different experience of learning to work within a bigger clinical team as well.

In Camp Bastion there will be six or seven consultants working together on one patient simultaneously. We also receive leadership training and additional skills in management.”

FEATURE

Martin Dewberry: NHS + Air Cadet Instructor

I

nterim Estates Operations Manager Martin Dewberry is unusual in that he is not a Reserve or involved in the military full time but he does provide a very valuable service.

Would you be interested in joining the Army Reserve?

Find out more 243 Wessex Field Hospital is the West Country’s own Army Reserve field hospital with the capability to deploy a trauma based hospital in to action in support of UK Armed Forces anywhere in the world.

The unit has twice been the lead hospital in Afghanistan in recent years and Captain Ken Caunter from 243 says it

Martin has spent the last year giving his time voluntarily as a civilian instructor to the 781 (Newquay) Squadron Air Cadets and is about to go back into uniform as a Volunteer Reserve Training Officer with the Air Cadet Organisation.

“When I came out of the RAF in February last year after 28 years’ service, I wanted to do something in my spare time and give something back to the community. A colleague mentioned that their daughter had joined Newquay Air Cadets and suggested I might want to consider an instructor role.”

Martin had been an Air Cadet before he joined the RAF as a Ground Engineer and had been involved with the Leonard Cheshire Disability charity which is an RAF charity so he was well used to voluntary work.

“I’ve been at 781 (Newquay) Squadron for a year now and I have just had an offer of going back into uniform. That means I will be a volunteer Reserve Training Officer for the Air Cadet Organisation. It’s different to being a Reservist and I have not signed up. I will be there for the youth organisation only.”

Martin’s involvement includes organising parades, planning sports activities and getting everything ready for flying, gliding and target shooting. Anyone from 12 to 18 years is welcome to go along and see what it’s all about.

is a tribute to the NHS that in the last ten years, Reservist clinicians have provided the bulk of the first class hospital care that has saved the lives of so many servicemen and women in Afghanistan and Iraq.

The hospital regularly holds information events to give NHS staff and the public an opportunity to find out more about the Reservist role, including the duties and commitment involved.

Anyone wanting more information on 243 Wessex Field Hospital can call 0117 986 3571 Ext 8242 or email 243hosp-Recruiting@mod.uk

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FEATURE

…‘it is going to make such a difference to the lives of people with cancer’ There’s been fantastic news for cancer care in Cornwall and the Isles of Scilly with the launch a £1m appeal to help build a new £2.8m cancer information and support centre - The Cove Macmillan Support Centre - to be built at Royal Cornwall Hospital, Truro.

A joint project between Macmillan Cancer Support and RCHT, Macmillan has already committed £1.8m towards the build and the Appeal is seeking local support to raise the remainder.

This is an exciting new development because there is currently no dedicated cancer support centre which has meant that whilst people with cancer locally have had access to world-class treatments, they have been missing out on vital support.

Anna Burton has previously been through treatment for breast cancer. She said, “A support centre is desperately needed. Because we’re such a rural county, you need something right there to give you information, as soon as you’re diagnosed. A lot of people leave hospital and they don’t know where to go, what to do. I’m sure people would go home stronger and more able to face it if the information was there.”

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FEATURE www.rcht.nhs.uk

The new Cove Macmillan Support Centre will have a huge impact physically and emotionally on people with cancer and their family and friends. It is anticipated that it will receive at least 13,000 contacts or visits every year. Designed with patients and their families in mind, the Centre has the simple goal of helping people affected by cancer to live their lives as well as possible. This will include information about how to cope with cancer and its treatment; a dedicated financial advice service; and crucially, help with remaining in, or returning to, work.

Kathryn Radcliffe, Lead Cancer Nurse at the Royal Cornwall Hospitals NHS Trust said, ‘There has been such a need for this new centre in Cornwall and the Isles of Scilly for many years,

so I am absolutely delighted plans are now underway. I am very excited because I know that it is going to make such a difference to the lives of people with cancer and their families.

Access to information has long been one of the areas where our patients have said we could do better and the Centre will be an opportunity to meet that need.’

Ed Murphy, Senior Macmillan Development Manager, commented, ‘Being diagnosed with cancer is one of the toughest things that anyone can face. Macmillan wants to make sure that no-one faces it alone and the Cove Macmillan Support Centre will mean that people know where to go for help. But we won’t be able to do this without the generosity of the people of Cornwall and the Isles of Scilly.’

It is hoped the new centre will be open in 2016, but there is a lot of work to do to make sure that this happens. To succeed the project is going to need the support and generosity of the people of Cornwall and Isles of Scilly to reach the Appeal target.

Ways to donate to The Cove Macmillan Support Centre l

Make a donation online at www.macmillan.org.uk/thecove

l

Send a cheque to: Freepost THE MACMILLAN COVE APPEAL

l

Text a £5 donation: Text COVE50 £5 to 70070

l Buy a virtual brick for a minimum donation of £50 at www. macmillancove.wordpress.com (donation made via Just Giving) l

Make a donation over the phone by calling 0300 1000 200

For any enquiries about fundraising for The Cove Macmillan Support Centre, please call our support centre on 0300 1000 200 or email fundraising@macmillan.org.uk

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VI

NG W OR KIN

G

I M P RO

Grapevine

LIVES

Staff Photography Competition The 2014 Staff Photography Competition showcased the talents of RCH staff, with their interpretation of this year’s topics, ‘Colour’, ‘You’re having a laugh’, ‘Copycat’ and ‘What Happened Next?’

The annual competition proved to be popular yet again, with Linda Carpenter, Temporary IWL Co-ordinator delighted by the number of entrants. ‘It was extremely difficult judging the competition. The standard was extremely high and we it’s amazing to see how many talented amateur photographers we have at RCHT.’

q Colour - Cornish Sunset - Sue Thomas “I have been trying to take a sunset for some time, and usually by the time you get your camera out it has all happened - but this particular time I went for a walk early evening with the sole intention of doing this.”

Winners The full list of winners are below and the full image library of competition photos can be found on the IWL intranet site.

Colour

1st - Cornish Sunset by Sue Thomas q 2nd - Colours of the Cathedral Rainbow by Justine Allen w 3rd - Peacock showing off by Laura Spavins 4th - Purple Haze by Sue Thomas 5th - Chairs by a riverside by Graham Jenkin

You’re having a laugh

1st - Baaa hahaha by Justine Allen e 2nd - “If chefs did graffiti” by Jo Lewis r 3rd - Switchbacks at the boarder of Argentina/Chile by Bethan Moore 4th - Sledging on Exmoor by Bethan Moore 5th - Sneezing Duck by Laura Spavins

w

Copycat

1st - Missing the ‘A’ by Jo Lewis t 2nd - Blending with the locals by Bethan Moore y 3rd - Mute swan leads her young by Pam Robertson 4th - “Ditto dog” by Bethan Moore 5th - Too young to be spiderman by Jo Lewis

What happened next?

1st - The challenge by Pam Robertson u 2nd - Trapped tortoise by Howard Philips i 3rd - The chase by Pam Robertson 4th - A gust of wind…. By Jo Lewis 5th - Trying not to get egg on your face by Lynn Pascoe

e You’re having a laugh - Baaa hahaha - Justine Allen

“I love to capture the unexpected in nature. It gets me out and about when I’m off work.”

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Grapevine

t Copycat – Missing the A – Jo Lewis “Like many great photos, it was a case of right place, right time. I just happened to have the camera with me when I saw these three posing.”

u What happened next – The Challenge – Pam Robertson

“My local nature reserve is Swanpool in Falmouth and I regularly visit to photograph the indigenous and visiting birds, and hence was present to see the Cob Mute Swan challenge the cat who dared to get too close.”

y

i

r Margaret Sobey, St Michaels Hospital was nominated by Debby Lewis, Human Rights, Equality and Inclusion Lead. Debby wrote, ‘Margaret regularly makes hampers at her own expense in order to raise funds for Charity, including the Friends of St Michaels and Made for Life. Margaret also arranges the flowers on reception at St Michaels so it was great to be able to present her with some flowers from Improving Working Lives.’

IWL Thank You Linda Jenkin, HCA from St Michael’s was nominated by Vikki Murphy, due to her outstanding organisation skills and for ‘keeping the department bright and decorated for special occasions, her baking skills are second to none! She really does bring a smile to everyone’s faces’.

Linda Harrison, Receptionist/ Clerk at WCH was nominated

by Gemma Rowland, on behalf of the Physiotherapy Dept. ‘She is always flexible and goes above and beyond her duties to ensure that the service runs smoothly. Linda is always cheerful and friendly to staff and patients alike. Linda is an asset to our department and we would like to show her our appreciation with some formal recognition through your gift initiative.’

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Volunteer

In the

spotlight Andrea Howe

S

ometimes in life as you may well know we get a little lost, lose our way or take the wrong path.

This was the case with me. I was alone in an unknown place with no family or friends to guide me. When I approached you I was unsure what I would find, all I knew was that I wanted to contribute and needed to reach out somehow. What I found was incredible - a group of kind, selfless and

generous people doing amazing work. The inspiring friends I have made and the way I was welcomed has had a massive impact on my journey.

“I want to thank all of the Friends and specially Suzie (Woodier) who has been a consistent supportive and inspirational rock for me. Suzie had faith in my abilities and knew just how to set realistic challenges for me. In the last year my confidence with people has grown and I took another voluntary job in the hospital working alongside the play specialist team with children. As I have a background in Art this position has turned out to be career changing. Unexpectedly very recently I was told the department would like to employ me as a paid worker. As well as being a way to support the hospital, community and raise money the Friends’ trust has also been a bridge for me, without it I would not have had the confidence to do the things I am doing now. Thank you.”

Health Fair League of Friends, Suzie Woodier and Yvonne Armstrong at this years Health Fair at Royal Cornwall Hospital, promoting the services of Volunteers throughout the hospital.

Raise funds for the Friends while you shop There is now an easy way to raise funds for the Friends of the Royal Cornwall Hospital while doing your normal online shopping. Just log on to www.easyfundraising.org.uk and support the Friends of Royal Cornwall Hospital then carry on with your shop at over 2,700 retailers including John Lewis, Argos and Amazon.

Every time you shop through easyfundraising a donation will be made to “Friends of the Royal Cornwall Hospital”, your chosen charity at no extra cost to yourself.

‘Highly commended’ award for hospital garden Congratulations to the hard working volunteers and in the audiology and ENT department whose green fingered efforts earned them a ‘highly commended’ award in this year’s City of Truro Annual Gardens and Allotments Competition.

Tending the garden in their own time the team has created an oasis of tranquillity that can be used by patients and staff at the audiology and ENT clinics or anyone else visiting that part of the hospital. Thanks to generous donations from patient support groups and local businesses to provide pots, plants and seating, it is constantly evolving.

“We’ve got lots of plans to keep developing the garden,” says Friends Volunteer, Di Hellyer. “Next on our list is a water feature and of course we want to continue to add to the flower display to keep a show of colour going around as much of the year as we can.

We’re really proud of a highly commended award and will be looking forward to entering again next year!”

Staff have also taken the tank on with some buying fish food when they pop to the shops.

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Gifts for gifts The Friends of RCH are looking for donations of good quality items and fiction books.

The Friends sell these items in order to raise funds for their work in the hospital and help improve the environment of patients and staff.

If you have something to donate, please drop it into the Friends’ Coffee Shop in Tower Block reception.

Volunteer Friends donations Over the last 12 months the Friends of RCH have donated an astonishing £188,000 worth of equipment.

This has inlcuded two large trolleys to help the Therapy team move items of loan equipment for patients going home from hospital. The new trolleys mean they can move bulky items quickly, safely and in fewer trips.

Clinical Lead Occupational Therapist Maggy Lean said. “It’s something simple but it really does make a big difference.

These trolleys have made it easier and quicker to transport items around the hospital, saving us precious time for patient care.”

A finishing touch A new rest room for the Pain Clinic has received an extra finishing touch thanks to the Friends of RCH donation of a kitchen worktop. Margaret Hosking, Healthcare Support Worker, said: “A small contribution has made a huge difference to us and finished off the whole project!”

Staff Nurse Richard Corner and Friends Chairman Beatrice Dyer with the replaced play house piece

Gold standard ophthalmology kit The Friends of the RCH were given a donation from a private trust fund with a request that the £6,757 was used by the Ophthalmology department.

It has enabled the purchase of two portable indirect ophthalmoscope and portable slip lamp for use in theatre.

Consultant Ophthalmologist, Mr Salem Murjaneh said: “I have just saved a person’s sight who had a retinal detachment.

I couldn’t have done it without this piece of equipment.”

The Ophthalmoscope allows the eye consultant to see 100 per cent of the retina. Mr Murjaneh added: “It is the gold standard for examining the peripheral retina.”

The portable Slip Lamp allows the consultant to examine a patient who is unable to use the machine in clinic because they are either a child, in a wheelchair or even in a hospital bed. It is used to look at the surface of the eye to look for scratches, cuts or abrasions.

Margaret Hosking, Healthcare Support worker, uses the new kitchen unit

TV for waiting area

Work of the friends

The Friends of the Royal Cornwall Hospital have spread their assistance far and wide during the 70 years of their existence.

The money raised by the Friends comes through a variety of sources each year, such as legacies, profits from the Friends coffee shop in Tower Block, collecting tins and small fundraising initiatives including over £3,000 from reindeer dust, more than £1,700 from knitting Easter chicks, almost £2,000 from coffee mornings and £1,400 from a Friends’ stall at the hospital.

Chairman of the Friends Beatrice Dyer said: “We greatly appreciate all the fantastic work of our volunteers in raising such impressive amounts. This money is always re-invested back into the hospital through the services we provide such as the 72,000 teas and coffees served each year, the equipment we donate including £70,000 towards a CT head scanner for the Emergency Department; £70,000 for ultrasound equipment and most recently £28,000 towards new adult changing facilities in Trelawny, as well as assistance we give to all our volunteers who request it in terms of covering their travelling expenses.

“The money we receive in our collecting boxes almost covers the cost of the travel expenses for volunteers, however the value of the voluntary service provided cannot be measured in monetary terms and we are keen to stress to volunteers that they must not feel guilty in making a claim.”

All who volunteer, including those who provide the drink services and pastoral visiting are “Friends” and are under auspices of the Friends of the Royal Cornwall Hospital. Mrs Dyer said: “Our volunteers provide a vast range of services and help such as providing support in the Emergency Department to making sure every patient in hospital on Christmas Day has a gift. We have volunteers who buy and wrap hundreds of presents and it is all part of our aim to improve the lives of patients and staff.”

After the theft of the television in the Gynaecology Waiting the Friends of RCH came to the rescue with a £230 donation for its replacement.

It takes allsorts!

It was a blow when an essential part of the ‘allsorts’ play house in the children’s waiting area in the Emergency Department went missing. Thankfully the Friends swung into action and purchased a replacement piece.

Blooming marvellous £750 was given to the Estates department towards plants and planters at RCH. The gardening team has recently started spending the money including three lovely barrel planters at the front of Trelawny entrance.

One+all 21

Would you like a new car and an easier life?

Toyota Aygo From only £154 per month!*

To access SalarySacrifice4Cars and find out how you can drive away a brand new fully maintained and insured car for up to three years simply visit tuskerdirect.com.

Select ‘Create Account’. Enter your company code (RCHT) and unique employee identifier (employee number) 0333 400 2020 | EETeam@ss4c.com

Available to Royal Cornwall NHS Trust employees *Please note, images are for illustration purposes only. Example is based on a 40 year old 20% taxpayer, who is a member of the NHS pension scheme, for 36 months and 10,000 miles per annum. Prices are correct as of October 2014 and are subject to change. Terms and conditions apply.

Cornwall Health Services Retirement Fellowship Enjoy your retirement join our Fellowship

Welcome

Our plans for 2015 include visits to the theatre in Plymouth, Highclere Castle (Downton Abbey) as part of our Spring break, behind the scenes at the Minack Theatre, Paddle Steamer trip on the River Dart, Hestercombe Gardens and Cotehele to see the Christmas swag. In addition we shall have our usual lunches and meetings. So come along and enjoy the companionship and fun which is so much part of the spirit of our group.

Our Fellowship is Cornwall-wide and all our money is spent for our members. We may not be able to offer a benefit scheme or holidays abroad (yet!) but neither do we pay a substantial fee from your subscriptions to a National body.

If you have retired or are about to retire from the NHS or any if its related professions, as a member of staff or a volunteer, do get in touch for more information.

Tel: 01872 863987

l

Contact: Margaret Herbert Hon.Sec margirvinherbert@tiscali.co.uk l Roseleigh Frogpool Truro TR4 8RS Tawanroath Engine House Chapel Porth, Photo by Terry Thomas

Membership News www.rcht.nhs.uk

A busy summer helped us reach 7000 members The membership team had a very busy summer recruiting just short of 900 new members to our Foundation Trust Membership, helping us reach the 7000 mark!!

Since then we have planned and held another successful event.

On 25th September we held our first combined Annual General Meeting (AGM) and Health Fair evening. The health fair ran at the beginning of the evening, giving members the opportunity to learn about many different departments within RCHT and what they do. Some of the stalls were interactive, offering a range of simple health checks from a liver scan to a lung function test.

Good information on services available, from cleaning to Macmillan tests for prevention

Members of public learning about Thrombosis

Staff were on hand to answer any questions people had about the care and treatment provided within their teams. Information stalls ranged from mobility and disability aids, abdominal aortic aneurysm (Triple A) screening, research, safe-guarding vulnerable patients, to our new partners Mitie who have recently taken over our hotel services contract (see more on page 31).

I enjoyed finding out other aspects such as research and development, it was a worthwhile event

New partners Mitie

Interesting with a good atmosphere Our safe-guarding team

The AGM included talks from our Executive Team as well as a presentation from cancer specialist Dr Bryson Pottinger on ‘Inspiration + Innovation: The future of cancer diagnosis, treatment and survival’. This was followed by a pre-bookable tour of our Sunrise Centre, which gave people an insight into our latest cancer treatment developments.

FURTURE EVENTS Let’s Talk - Research 19th March, Knowledge Spa, Royal Cornwall Hospital Look out for more events in our Let’s Talk series. For early invitations join our free membership: www.rcht.nhs.uk/

RIGHT: Public and staff enjoying the health fair at the Knowledge Spa One+all 23

CHARITABLE FUNDS

How do we look?

Keep an eye out for our new charity logo around the Trust. Our fun, colourful logo will help promote the ‘extras’ Royal Cornwall Hospitals Charity provides. Thank you to all of the patients, visitors and staff who donate to the charity, ensuring gold standard care in Cornwall and the Isles of Scilly.

Join in the fun next year!

Community Events Week of Fun Days raises over £400 for Children’s Unit - Jax Music Evening raises £200 for Phoenix Acute Stroke Unit – Rob Brindle Helston Rotary Club raises £3,000 for Sunrise Centre Music Evening raises £ 1,300 for Neonatal Unit – Natasha Gutmanis Family Fun Day raises £4,138.30 for Haematology Unit and Lowen Ward – Nicola Blazely 24 One+all

Photography provided by Helen Griffin and Maxine Moustrides

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Walk for Wards

alkers took over Perranporth Beach on Sunday, July 13th to raise money for Royal Cornwall Hospitals Charity. Walk for Wards is a national initiative for NHS Charities across the UK to raise awareness and funds that help provide the ‘extras’ that go over and above what the NHS provides.

In its inaugural year, Walk for Wards brought together over 60 participants who enjoyed a 5 km walk along the beach and coastal path followed by light snacks and live musical entertainment by Polly Money and Tom Cary at the Watering Hole.

Walkers were interviewed by Community Hospital Broadcasting Network radio personalities, too. The event raised over £3,000 for the Charity thanks to generous supporters.

CHARITABLE FUNDS www.rcht.nhs.uk

How the Charity has helped Patient and Staff Amenities

+ Games and stickers for kids on the Children’s wards + Team building days and meetings for staff + A special event for young people with diabetes + Wellbeing session at West Cornwall Hospital’s Memory café

Training

+ Specialty training, courses and conference attendances for 14 staff

Clinical Imaging team celebrates recently qualified Radiography Assistant Practitioners who were trained with an innovative internal programme

How to help

Jax, age 4, raised over £400 at his nursery to buy toys for poorly kids in hospital

Equipment

+ + +

Vscan ECHO device (£8,500) Surgical Admissions Lounge Cupboards (£7,000) Simulation Pelvis for training (£1,300)

Your support provides gold standard care in Cornwall and the Isles of Scilly by funding the ‘extras’ at Royal Cornwall Hospitals NHS Trust. Donations and partnerships provide state-of-the-art equipment, patient and staff amenities, specialty training, and innovative research opportunities. You can help Royal Cornwall Hospitals Charity in the following ways:

Give a donation l Online: www.justgiving.com/royalcornwallhopsitals l Text: RCHT01 + amount to 70070 ( Donate £1, £2, £3, £4, £5 or £10) l Cheque: Payable to RCHT Charitable Funds, Mail to General Office, RCH, Truro, TR1 3LJ l Make us your company’s Charity of the Year l Leave a Legacy or Bequest gift for future generations l Volunteer at our events or throughout the year

Like us on Facebook: www.facebook.com/royalcornwallhospitalscharity Visit us on the web: www.rcht.nhs.uk/charitablefunds Get in touch Contact our Fundraising Manager, Jessica Silye, at 01872 252858 or RCHT.Charity@cornwall.nhs.uk Charity Registration No 1049687

Students from Exeter University learn how to use the Vscan hand-held ECHO device for cardiac diagnostics

One+all 25

FEATURE

During the year we: received an assessment of ‘requires improvement’ after being among the first hospitals to undergo the Care Quality Commissions new-style inspection programme l reaffirmed our commitment to our CARE campaign, including the introduction of CARE rounds to routinely check on patients’ basis needs l introduced the Friends and Family Test asking patients if they would recommend our hospitals to others and introduced ‘How are we doing’ information boards on all of our wards l regularly reviewed how effectively our patients were being assessed in a number of key patient safety areas, attaining a harm-free average score of 93.5% l increased patient participation in research studies and trials l were rated 18th best out of 155 Trusts in England by patients using our cancer services l marked the 21st anniversary of the Royal Cornwall Hospitals NHS Trust through a series of events including a highly successful Open Day l celebrated the culmination of the Phoenix Stroke Appeal in reaching in its £500,000 target and our combined Leagues of Friends receiving a Queen’s Award for Voluntary Service. l

A Year in Summary At our AGM in September we published our annual report and accounts for the financial year April 2013 to March 2014.

In common with all parts of the NHS and the wider public sector, we are work in an ever more challenging environment in which we face rising public expectation and pressure on finances.

How many patients did we provide care for?

Emergency Department (ED) and Urgent Care Centre attendances

73,128

Emergency Admissions

52,172

Planned inpatient operations and procedures

11,572

Planned daycase operations and procedures

71,596

Outpatient appointments

539,353

Total 747,821

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FEATURE www.rcht.nhs.uk

Meeting our targets How we performed Target Actual Cancer diagnosis and treatment All achieved

All achieved

ED and Urgent Care 4 hour target

95%

91.78%

Stroke patients spending at least 90% of their time in a stroke unit

80%

71.4%

Fractured hips operation on within 36 hours

75%

76.14%

Venous thromboembolyism assessment

95%

96.5%

MRSA blood stream infection

0

1

Clostridium difficile

20

41

Friends and Family Test Recommendation

+50

+70

Financial breakeven and other duties All met All met

Performance against key quality and patient safety targets fell short of desired outcomes in some areas. Those linked to patient flow through our hospitals reflect the pressures that have been seen as a result of exceptionally high numbers of admissions and delayed transfers of care.

How each pound was spent (ÂŁM) Investing in our future We spent more than ÂŁ17 million on new equipment and our buildings as work to deliver our Clinical Site Development Plan continued. Completed projects include: installation of five hi-tech integrated laparoscopic theatres and two new laminar flow theatres l roll-out of electronic prescribing across 41 areas, improving the speed and safety prescribing and giving medicines l expansion of the theatre direct admissions and day case area and creation of a new surgical unit for emergency patients l Integration of paediatric facilities, together with new paediatric recovery facilities in theatres l enlargement and refurbishment of the emergency department, more than doubling the capacity for those with more serious illness or injury and creating a separate area for children l installation of fully digital x-ray facilities, providing better and faster image reproduction l refurbishment work to create dementia friendly environments in all of our wards l

To save on production costs, the full report and accounts are available on our website at www.rcht.nhs.uk. If you need a printed copy, please call 01872 252934.

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Service from other organisations

n

Depreciation and Impairments

n

Other 31.662

n

Supplies 70.105

n

Staff 203.528

5.106 24.162

334.563

And underway in the current year: replacement robotic dispensing system for pharmacy installation of a second TrueBeam linear accelerator for radiotherapy cancer treatments

l l

One+all 27

ACHIEVEMENTS

One+all we care awards: And our winners are...

Our inaugural One+all we care awards have been a fantastic opportunity to celebrate some of the amazing work and contributions of staff across RCHT. There were almost 150 nominations and building on the success of former Extra Mile Awards, the new ‘Oscar-style’ format for the One+all we care awards saw the screening of short videos of each of the finalists at work before announcing the overall winner in each category.

Dialysis Unit Team

Our 2014 category winners are: Interventional Radiology & Vascular

Access Nurses

Care+Compassion: Dialysis Unit Team

Inspiration+Innovation: Interventional Radiology & Vascular Access Nurses

Working Together: Point of Care Team

Pride+Achievement:

Jo Pope, Assistant Practitioner, West Cornwall Hospital

Trust+Respect: Point of Care Team

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Kevin Bolt, Payments and Contracts Manager/UNISON staff-side representative

ACHIEVEMENTS www.rcht.nhs.uk

The overall winners received a trophy and gift voucher and plaques and prizes were also presented to each of the runners-up.

Jo Pope, Assistant Practitioner, WCH

Director of Human Resources, Nick Macklin said, “The judging panel had a difficult task in short-listing the finalists for this year’s awards from so many worthy nominations and even more so in selecting the overall winners. All twenty finalists are setting an outstanding example of how our values can be translated into our everyday work and it was a privilege to share in the pride and achievement being celebrated at the awards ceremony.”

Special thanks for the evening go to the Knowledge Spa team and Mitie for their fine job of hosting the event and providing an excellent carvery meal; to Louise Molloy, Communications Assistant for all her work putting together the videos which formed the centre piece of the presentations; and to Caroline Vinnicombe, Deputy Corporate Services Manager for coordinating the whole event.

The video clips, together with exerts of the evening’s proceedings, are now available on our YouTube channel: www. youtube.com/royalcornwallnhs

Kevin Bolt, Payments and Contracts Manager/UNISON staff-side representative

....................................

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ACHIEVEMENTS

Our runner-up finalists 2014 Care+Compassion:

Janine Pepper, Homecare Co-ordinator Pharmacy Sunrise Centre Team Linzi Retallick-Schmid, Haematology Nurse Specialist

Inspiration+Innovation

Katrina Rodda, Estates Business Manager Jenny Keat (deceased), former Sister - Oral and Facial Surgery Richard Barrett, Cardiac Information Systems Manager

Working Together

Hayley Plowright, Clinical Learning Facilitator Debbie Morcom, Graphic Designer Antimicrobial Stewardship Team

Pride+Achievement

Complaints & PALS Team Mark Fletcher, Healthcare Assistant Sarah Tabrett, Advanced Neonatal Nurse Specialist

Trust+Respect

Laura Mason, Communications Manager Candy Coombe, Colorectal Nurse Michelle Dixon, Administrator - Clinical Imaging

What the nominees said about our winners: A special posthumous award was made for the first time this year to recognise the outstanding contribution and commitment of Jenny Keat, former Sister in the Oral Surgery Department.

Jen had been part of the team for 8 years after qualifying as a staff nurse and is fondly remembered for always being bubbly and fun to be with. She was the department’s lead nurse for tissue viability and was always there when needed.

Even after her diagnosis of breast cancer Jen was determined to stay at work as long as possible and worked tirelessly and with great enthusiasm right up to 10 days before she very sadly died.

30 One+all

Jo Pope: ‘Jo is the driving force behind the Memory Café… she makes the Memory Café what it is. She’s bubbly, vibrant, caring and compassionate and just an all-round lovely lady.’

Interventional Radiology and Vascular Access Team: ‘…We are delighted with the service they give, providing a vital link in the chain and we know from talking to our patients they are very happy with the service as well.’

Point of Care Team: ‘…by working closely with others they have delivered innovation and excellence which has materially contributed to patient care in Cornwall and the Isles of Scilly.’

Kevin Bolt: ‘…considerate, professional and caring as a manager and colleague…He always sees the best in everyone and his manner is a credit to the Trust…He has a natural affinity for the Trust’s core values.’

Dialysis Unit Team: ‘…we appreciate the excellent service the staff provide…they have faced a number of challenges…but have always cared for patients with safety, dignity and with outstanding professionalism.’ n

A Mitie effort in Cornwall We’d like to introduce Mitie to One+all readers, letting you know who we are and the services we now provide at all three hospitals within the Royal Cornwall Trust: Royal Cornwall, St Michael’s and West Cornwall.

We are very proud to have been awarded this contract with RCHT and we look forward to building a strong and successful partnership working together to achieve outstanding care.

What we do:

We are taking on the provision of domestic services, patient meal services, portering, linen and laundry, waste management, post room, switchboard, helpdesk operations, retail catering, materials management and security across all three hospitals in the Trust. Mitie will be implementing new plans to transform and improve the non-medical services provided within this area. We will be introducing fresh and innovative ideas to improve the patient, visitor and staff experience at all of the hospitals within the Trust. Re-developed retail offerings will be appearing at the hospitals; our ingredients restaurant will be serving up delicious culinary delights, hot and chilled food and drinks to all. Costa is now offering hot beverages and snacks on the go. Also there is a League of Friends Café at the Royal Cornwall Hospital where you can go for a relaxing break.

Who are we?

We’re the strategic outsourcing company which works with a vast number of clients in every industry, delivering high standards in the widest range of services that can be found in one place.

Our clients include NHS trusts up and down the country, major banking groups, supermarket chains, airports and even parliament buildings.

In the healthcare sector, we’ve been working with doctors’ surgeries, local authorities and other healthcare organisations for over 25 years bringing benefit to each. Providing clean and safe environments for patients, staff and visitors is integral to what we do which enables medical staff to focus on delivering care.

Mitie has received the highest award possible, the Platinum Big Tick, for our achievements in managing sustainability from Business in The Community. We are also repeat winners of The Times Top 50 Employers for Women.

It would be fair to say that we are delighted to be involved with everyone here at RCHT and we will be announcing new local sponsorships in the near future.

Penny Lewis Operations Director, Healthcare “We are fully committed to serving the needs of those working at RCHT and using its services and will always seek to live by our values of ‘excel, challenge and inspire’. I am really happy with the progress we’ve made in starting up this complex contract. Much of this progress has come from the efforts of our new local employees who have worked alongside us and have embraced the changes of transferring to the Mitie team. There will be more investment in people, training and operations in the months to come.”

For more information you are welcome to contact us at environmentalplus@mitie.com

PATIENT STORY

my

story

Elodie Allen

We’ve had so much support with the outreach team. They have been just brilliant

S

unlight radiates off the strawberry blonde hair of the vocal little girl with bright blue eyes as she plays in her grandparents’ living room overlooking the sea. To a casual observer it would seem the little girl must not have a care in the world but those closest to little Elodie, know she has already fought many tough battles and won.

Elodie was born on March 1, 2013 at the Royal Cornwall Hospital in Truro to parents Vicky and David. With two boys already Jacob (8) and Joel (4), the family were eager to see if their third child would be a much wanted girl. Vicky said: “We didn’t find out the sex before her birth, we wanted it to be a surprise.

It was so funny when she came on St David’s Day because her dad is called David.”

Vicky’s third pregnancy was a more closely observed pregnancy than normal as she was suffering from gestational diabetes. She’d followed advice and as a result had managed to avoid using the injectable insulin, instead combating it with diet and exercise. “We were told that if we did 15 to 20 minutes of brisk walking after a main meal it would burn sugar off and keep it at the right level so David and I used to go hiking up the school hill because it was so steep. It was nice having a walk in the evenings but it was a real march!”

As gestational diabetes can cause the unborn child to carry more weight, Vicky had regular growth scans. Instead of seeing a large baby, Elodie was actually smaller than expected. Vicky said:

Elodie is just such a blessing to our family

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“Even my bump wasn’t very big. I think some people thought I had just eaten too many pies!”

Vicky came into the hospital at 37 weeks pregnant because clinicians were concerned with some of the readings. “They said they’d rather get her out and so I was induced and had a natural delivery but she was small. She only weighed 4lb 12oz.”

And Elodie had problems from the start. “She just struggled to feed and couldn’t maintain her temperature.

We stayed on the postnatal ward for a couple of days and then staff said Elodie needed extra help and she would need to go to the special care unit.”

Once in the neonatal department, Elodie was put into an incubator.

David said: “The ward was fantastic and the staff there were absolutely brilliant. It was a relief as well because she was being closely monitored and everyone was watching her.”

It was while she was in the Neonatal unit that staff realised Elodie wasn’t able to maintain enough oxygen in her blood stream and she was taken for a chest x-ray and a scan.

“The scan showed she had a large hole in her heart at the bottom between the two chambers. It was causing her oxygenated blood and the non-oxygenated blood to mix. We were told she would need an operation in Bristol.”

Staff had also noticed other physical differences with Elodie in relation to her head and eyes. “They asked if they could take a blood test because they felt she might have Down Syndrome. It was a shock initially but Elodie is just such a blessing to our family.”

While the test came back positive, the family were focussed on the day to day issue of feeding Elodie with the nasal gastric tube.

David said: “We went up to Bristol in the June for the operation. She was only three months old and just so small. We had prepared ourselves and then an emergency came in and Elodie’s operation was put off. It was quite hard because you get yourself all psyched up and then it is cancelled and you have to go through that all over again.”

But Elodie’s time came and she was wheeled down to theatre. “The doctors were able to put a patch into her heart to fix the large hole at the bottom. They also found some smaller ones which have healed over. She still has one small hole but they expect that to close by itself now the patch has taken the pressure off her heart.”

Proving her strength of character, Elodie quickly recovered spending only a couple of days in the intensive care unit and

PATIENT STORY www.rcht.nhs.uk

Thank you

Letters in total only a week at the Bristol hospital. A recent check-up in cardiology at the Royal Cornwall Hospital in Truro showed nothing of concern.

Elodie now has a team of specialists looking after her.

“There is one community paediatrician who has an overview of everything but they all work as a team. We’ve had so much support with the outreach team. They have been just brilliant.

Then she has had appointments with audiology and the heart specialists and she’s due to have her hips checked with an x-ray soon. There has been a lot of check-ups and they have all been good so far.”

David added: “While we love living where we are, we are quite out in the sticks. That’s not stopped a lot of support coming here to help. Elodie needs physiotherapy and they come to our home. We’d just like this chance to say thank you to everyone at Treliske Hospital, physio and portage and everyone who has helped Elodie. They have been excellent.”

The team’s vigilance is justified as Elodie was recently taken to hospital after a nasty cold developed into pneumonia.

Vicky said: “Elodie has had a couple of hospital stays on the Children’s Wards. She is on oxygen at night and her doctors felt that if she had her tonsils out it might help so she’s been in for that operation as well.”

Despite the many health problems Elodie has had to face the family remain very positive for her future. David said: “We don’t want people to worry if they find out they are having a child with Down Syndrome that they wouldn’t have support or it would be hard. People’s perceptions can be very different to what it’s actually like. It is not something to be afraid of. Elodie just makes people smile and brings a lot of joy wherever she goes.

Our sons are so chuffed to have a little sister and she is so open with everyone. Joel said to us the other night, ‘I always wanted a sister and one just like her!’”

While the negative aspects of Down Syndrome are often the focus of attention, Elodie makes it clear to see that the extra chromosome also brings some extra gifts too - like extra inner strength and extra charm and sparkle. When One&All went to meet the family, Elodie, who is clearly doted on by her parents and grandparents, quickly assessed our reporter and turned what should have been an interview into a ball game involving everyone.

While some may judge her on first look, Elodie’s ability to rock that extra chromosome will quickly mean she can change their views… and if that doesn’t happen, well,…she has two older brothers! n

I always wanted a sister and one just like her

“I was taken to RCH Treliske during the early hours of 10th September in extreme pain in my right leg following a Total Hip Replacement a week earlier. It turned out to be a muscle which had gone into spasm. I was taken by Ambulance and at all times everyone I came in contact with were outstanding....”

“I was diagnosed with endometrium cancer and within 6 weeks from my initial GP appointment received a total hysterectomy which has eradicated the cancer completely.

At all times the consultant and all staff involved treated me with respect, care and support. Everything was explained fully … I can’t thank everyone at Treliske enough for everything; my words are simply not enough but they are sincerely meant. Thank you one and all.”

“I have recently moved to the area and as a health professional have a keen interest in quality and safety as this is the area in which I work. … Although the staff were incredibly busy and there was a long wait in A/E, I was treated very well, kept informed and cared for extremely well in the areas I saw, these being A/E, Surgical Reception and the Surgical discharge lounge. The staff were all kind, helpful and reassuring which I feel needs a mention.”

“Just wanted to reiterate how wonderful the whole team were on Polkerris during my 4 year old son’s recent stay. Everyone from the consultants right through to the housekeeping staff made a stressful week much more bearable. Nothing was too much trouble and the genuine warm caring staff were faultless. Thank you all so much.”

“We were on holiday and my Father was in your care due to blood clots. We are so grateful for the swift, professional and caring teams that looked after him. You deserve an award for your attitudes to your work!”

“I would like to say a big thank you to all the brilliant staff at the Royal hospital for saving my wife words are not enough, my love to you all.”

“Would like to thank everyone in the renal department who have looked after me so well over the last four years.

Without their care I would not have been able to compete this weekend in the Transplant Games and win five medals!

Thank you all” The Trust has social media sites: Click to like us on facebook at Royal Cornwall Hospitals Trust And you can follow us on Twitter: @RCHT2013

One+all 33

We’re committed to excellence Band five nursing opportunities At RCHT we are committed to excellence, in both the services we provide our patients and the support we give our staff. We’re proud at providing a nationally recognised, Nursing Times award winning service. We’re looking for qualified Band 5 Nurses to join our team and be part of our our journey.

Joining us, you’ll be part of a close, supportive team, taking personal ownership for the levels of care our patients receive. With award-winning, innovative, gold standard service at your fingertips, you’ll help us move forward as a Trust. With a clear sense of direction, we’re aiming for Foundation Status. You’ll be at the forefront, providing the highest standard of evidence based and research informed care. you’ll plan, assess and implement individual care programmes to those who need it most, and maintain a compassionate, caring and safe environment for all.

As a member of our team you’ll use your extensive understanding and knowledge of evidence based practice to enhance the care of our patients. Your ability to plan and evaluate nursing care will be crucial as you lead and supervise the work of qualified and unqualified nurses in your team.

With our increased importance on continued improvement and development of our acute services, we’re as committed to going the extra mile for you, as you do for our patients. We work together to create a positive team spirit, recognising achievements and celebrating success. We know that happy patients start with happy staff.

To find out more please visit www.cornwallnursing.co.uk

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DID YOU KNOW?

A look at the team at the heart of our hospitals

O

ur Clinical Site Team is probably one of the few sets of RCHT staff with a genuine claim to an ‘access-all-areas pass’.

Twenty four-seven, 365 days a year, the 12-strong unit of senior nurses provide on-going operational support to the entire organisation.

In fact, the word “fixers” springs to mind when you visit their office, next to the Emergency Department (ED), which incorporates a bank of hi-tech screens mapping patient movements and bed capacity across the trust.

“We’re always present on wards, keeping patients moving, trouble-shooting problems that can happen,” said Jon Davies, Clinical Site Co-ordinator.

“It’s very varied - sometimes it’s as trivial as catching a seagull on a ward, right the way through to fires or even a bomb scare.

“Basically anything that could go wrong in a major organisation.”

Day-to-day duties include keeping good patient flow through ED and maintaining general performance, so that “patients get moved to the right place at the right time”.

The team also makes sure there’s adequate staffing, that junior doctors get the support they need when workloads are particularly high, and that patient complaints are dealt with swiftly out of hours.

36 One+all

Can it sometimes feel like getting pulled from pillar to post?

“Very occasionally people might depend on us a bit too much, and you get the sense that some of the things you’re asked to do could have been coped with without us.

“But actually the vast majority of stuff we do is appropriate and I always think that if you’re ever in doubt clinically, you should always ask.”

Does having to move precious resources around mean being unpopular at times?

“We often ask staff to do difficult things, such as moving a patient somewhere at short notice, or rearranging a whole ward if there aren’t enough beds available around the hospital.

“Sometimes I imagine teams think we’re picking on them, so if they’re was one thing I could get across it’s that we’re interacting with the whole organisation around-the-clock, thinking about the bigger picture rather than concentrating purely on one aspect.”

After an exceptionally busy summer, the team has been gearing up for winter pressures that frequently bring surges in capacity.

“Everyone gives 110 per cent on the wards to get patients home but sometimes it’s the little things which have the biggest impact in causing delays,” added Jon. Backing up the operational side is Simon Wilkins, the trust’s emergency planning lead. He is responsible for contingency planning and business continuity strategy, as well as representing RCHT on regional multi-agency resilience forums.

Simon said: “It’s about ensuring we’ve got the right procedures in place to deal with the extraordinary incidents, and when these incidents do occur, to help and give advice.”

Simon identifies the trigger points and puts in place checklists to mitigate them across all clinical and management levels.

This could cover ambulance queues, bed shortages or IT failures, as well as external issues such as how to relieve the pressure that an early closure of a minor injury unit would put on ED. “Obviously we’re not able to mitigate every circumstance, but it’s about trying to prevent any situation worsening and then working out how to pull back from that.”

Has he been planning for winter?

“It’s not so much winter pressures any more – it’s all year round pressure because our visitor levels swell massively in the summer, though obviously the nature of illnesses and the demographics might change.

“But we do have plans to deal with severe weather which causes slips, trips and falls, such as making sure we have the right equipment and resources in place.”

When the pressure’s really on, he also rolls up his sleeves and helps the Clinical Site Team unblock some of the problems on the ground. n

WIN ONE OF TEN ÂŁ30 STEVE ANDREWS TYRES MONEY OFF VOUCHERS!

With a CaR manufaCtuReRs names WoRdseaRCh To enter, please send a scan of your completed wordsearch along with your name, home address, or Department and extension number to oneandall@cornwall.nhs.uk or send a copy of the completed wordsearch to: One & All Magazine, c/o Press Office, Bedruthan House, RCH To help you find the words we have given the names of the tyre manufacturers that you are looking for on page 39.

There will be TEN winners, no cash equivalent prizes.

The competition is open to RCHT staff only, excluding those associated with the competition.

The prize is non-transferable and is available to entrants aged 18 and above.

Al entries must be made by 15th December 2014.

The decision of the Press Office is final and no correspondence will be entered into.

Words can go horizontally and vertically Solution on page 39

D A I M L E R C H R Y S L E R

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I N S A U I Y A A L O O E M E

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WHAT’S ON

Competition WIN an overnight stay for two at Merchants Manor, Falmouth.

Merchants Manor Hotel & Brasserie is Falmouth’s premier country house hotel.

Can you spot six differences from the photos below? For a chance to win, circle the six differences and send your entries to Spot the Difference Competition, Communications Department, Bedruthan House, RCH – Good Luck!

An attractive blend of traditional and modern, our 39 rooms offer the high standard of accommodation and facilities we anticipate our guests would expect.

Fine linens and luxurious towels, in-room safe, hair dryer, iron and ironing board, flat screen TV, free Wi-Fi, welcome tray with hot beverages and bottled water and luxury toiletries.

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Encompassing the traditional brasserie restaurant concept of friendly service, seasonal local produce, simply cooked and imaginatively presented.

Whether you’re looking to relax or want Name………………………………....................................................................... to stay active, our new leisure centre will cater Department (if applicable)…………………...................................................... to your needs. Boasting a 12m heated indoor pool, state of the art TechnoGym Contact Number ……………………............................................................. equipment, Jacuzzi and The prize is non-transferable. The prize is subject to availability. The prize is for two people – at least one an outside Scandinavian person must be over 18. Prize must be booked and taken by 31/3/2015. Accommodation is for one night in a barrel sauna. suite at Merchants Manor on a bed & breakfast basis. You are agreeing to join the mailing list for Merchants For more information, Manor unless you select otherwise in the form. No cash alternative available. If, due to circumstances. beyond their control, Merchants Manor is unable to provide the stated prize, they reserve the right to award call our reception team a substitute prize of equal or greater value. The decision of the Communications Team is final and no on 01326 312734 correspondence will be entered into. or visit us online at A list of winners will be on the Magazine’s Facebook page www.merchantsmanor.com https://www.facebook.com/RoyalCornwallHospitalsTrust

38 One+all

What’s On

NOVEMBER Lung Cancer Awareness month Mouth Cancer Awareness month Movember Pancreatic Cancer Awareness month 1 – 8 November - Psoriasis Awareness Week 3 – 9 November - Dyslexia Awareness Week 5 – National Stress Awareness Day 8 – World Radiography Day 13 – Diabetes Talk, Diabetes and Endocrine Centre 14 – World Diabetes Day 15 – Christmas Gift Fayre, Mawgan Recreation Hall, 10am – 4pm.

18 – European Antibiotic Awareness Day 19 – Internal Men’s Day 22 – 50th Anniversary Penrice Birth Centre To celebrate the occasion the Staff are holding a drop in open day from 11am3pm at the Birth Centre.

Anyone with a link to the Unit, either by birth, as the parent of a child born there or an ex member of staff is invited to come and share their memories over a cup of tea/coffee and cake. Find out how maternity care has changed in 50 years and learn about the history of your local birth centre.

DECEMBER 1 – Worlds AID day 3 – International day of person with disabilities 5 – International Volunteers Day IWL Christmas Dinner and Dance, Headland Hotel, Newquay 10 – Human Rights Day JANUARY Love your Liver month 14 – STIQ Day 31 – National Bug Busting Day If you have an event or diary date email us at: oneandall@cornwall.nhs.uk

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