Guest services staff are primed to accommodate guests of all ages.
No matter the job, our staff is eager to please BY HANNAH BURKE
18 HILTON SANDESTIN BEACH 2022
T
THE WORKMANS
ANSWERING YOUR CALL
he longest tenured employee of Hilton Sandestin Beach Golf Resort & Spa, director of rooms Robin Bailer recalls one of the very first pieces of advice he received upon entering the hospitality scene. “Our general manager at the time told me to always approach a guest’s concern with, ‘The answer is yes, now what is the question?’” said Bailer. “And that is the exact mantra I teach my staff on the guest services team. Whether you’re asking a bellman, concierge or housekeeper, the answer is always yes. We will do everything we possibly can to make sure you’re satisfied.”
