ManagementPropertyDoneRight
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ThatWeunderstand...youdohavea choice when it comes to picking company to manage one of your largest financial investments: your rental property. We are also aware that there are no shortage of agencies willing to undertake the management of that investment. why we would like to show you just why Rouse Realty is best suitedforthejob.
Why Choose Rouse Realty
That’s
Making more placestep-by-stepexperience.walksthanjustputtingasignintheyardandrentingthepropertytothefirstwarmbodythatthroughthedoor.Ittakesstrategy.Itrequiresasystem.IttakesskillandItrequiresaholisticapproach.That’swhywehavecreatedadetailed,processthatensuresyourinvestmentwillperformtoit'sbest.Whenyouyourpropertyinourhands,thisiswhatwedo:
Why Choose Rouse Realty
sure that you get the highest and best return on your investment is
Before we begin to market a property, we must first determine who the “right” tenant will be. Some of the questions we will ask ourselves are:
· Who is the tenant for this property?”
We work closely with you to prepare the property to meet the market. We can not stress the importance of this step (one that is often overlooked by other agencies). We will give you our professional opinion of things that can be done to make your property more appealing to a potential renter, whilst being mindful of any costs you may incur.
Before a tenant moves in, your Property Manager will complete an Entry Condition
· What demographic will they come from?
· What’s important to this type of renter?
The answers to these questions will determine where and how we market the property. As always, our aim is to find you the best possible tenant.
Exposing Your Property to the Right Tenants
Detailed Entry Reports
Our Process: Step By Step . . .
Before we start looking for a tenant for your property, we must understand what is important to you. That’s why you will find us asking lots of questions (we hope you don't mind). Your answers help us determine how to best manage your property. Our aim is to exceed your expectations.
Understanding Your Needs
Educating You
takenensureInspectionwithacarefullydetailedreport.Attheendofthetenancythisreportwillbeusedtoyourpropertyisreturnedinthesameconditionasatthestart,withfairwearandtearinto
Many of our clients live overseas, interstate or have never owned an investment property. Therefore, their knowledge of the laws governing rental properties in Queensland may be minimal. To alleviate any concerns or queries, we created our exclusive Investment Property Owner’s Handbook, designed to help you understand the common trends, practices and laws affecting rental properties in our local market. When you become a client of Rouse Realty, you will receive your copy straight away.
Preparing Your Property for Rent
It's the little things that make the difference between better and best
At the time of signing the General Tenancy Agreement and related documents, we educate and advise the tenants of important aspects of the Tenancy Agreement and the property itself. We find that education is the key to trouble free tenancy. Keys & remotes are photocopied so that there can never be a dispute over what was originally given to the tenant. If the property is furnished, a complete inventory is given to the tenant and their becomesignatureacknowledgesreceiptandacceptanceofthatinventory.Thisattentiontodetailwillvitallyimportantwhenthetenantvacatestheproperty. By Step.
In today’s society, people want instant information and fast response to any enquiry. One of the biggest consumer complaints is that Real Estate Agents never return calls. Not so at Rouse Realty.
We employs the latest technology to ensure that all enquiry is answered in a timely fashion. Potential renters can also book inspections online 24/7. All emails and faxes are forwarded to our phones so that we can handle all enquiry even when we aren’t at our desks!
Our job is to find the best possible tenant for your property in the quickest possible time. Each day that your property sits vacant represents a monetary loss that can not be recouped. Our detailed screening process aims to establish that tenants can meet the responsibilities of the General Tenancy Agreement. Each applicant is submitted to TICA, the watch dog organization that keeps track of tenants that have been evicted or have broken their lease agreements. We carefully evaluate applicants by speaking to their current or past property manager, as well as their current employer. All relevant financial and identification documents are verified. Our findings are then presented to you so that you can make an informed decision, that suits your individual needs. Strict accordance with laws governing discrimination and privacy are always adhered to.
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When we meet with the tenant to sign their lease, we take the time to educate the tenant as to the expectations that we have of them during their tenancy. So that there are no misunderstandings, we have designed our exclusive “Tenant Handbook”. This booklet is a comprehensive guide that covers everything from payment of rent, to the maintenance of the property, to emergency procedures, to our arrears policy, to tenant’s rights and to tenant’s responsibilities. We find that this handbook alleviates most tenancy related issues, thereby ensuring that your receive your rent on time and that the your property is properly maintainedoverthedurationofthetenancy.
Enquiry Priority, Fast Response Time
Careful Tenant Selection
Education of the Tenant
Thorough Documentation & Attention to Detail
Accounting to You
We carry out timely routine inspections on all of our properties under management. The purposeoftheinspectionsarethreefold:maintenanceneeds.maintenanceorrefurbishmentthatmaybebeneficialtotheproperty.thepropertycleanandreportinganydamagetotheproperty.Weinviteallofourownerstoattendtheroutine
We do it all for you! We collect the rent and make sure that it is deposited into your nominated account, with a detailed accounting to you at mid-month and/or month end. Our fully electronic banking facilities provide tenants with easy rent payment options and allows foraseamlesstransferoftherenttoyou.
Stringent Rent Arrears Policy
All tenants are informed, at the time of signing their lease, about our arrears policy and the majority adhere to our policy of keeping their rent paid two weeks in advance. However, should a tenant fall behind, we know about it the same day as part of our daily arrears management system. Prompt action is taken, in accordance with the Tenancy Act, keeping you informed throughout the process. As a result, we have a near perfect track record of zero arrears.
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At the end of each month we forward you an itemised statement showing all rental income and payments made on your behalf. We electronically deposit your money as clearedfunds,intoyournominatedaccountthesameday.Nowaitingforchequestoclear! By Step. . .
Timely Routine Inspections
Collection of Rent
inspections. We believe in transparency and repairsdetailedreasons.samewantyoutosee,firsthand,thekindofjobwearedoing.Nootheragencyintownextendsthisinvitation.Weunderstandthatyoumaynotbeabletoattend,foranynumberofInthatcase,wewillbeyoureyesandears.Ineveryinstance,youwillreceiveareportwithphotos.Additionally,wewilladviseyouofanytenantconcernsandanyormaintenanceitemsthatshouldbecarriedout.
Peace of Mind
Compliance Issues
Legislation changes regularly, as is evidenced by the recent Pool certification keeprequirementsandtheupcomingchangestothesmokealarmrequirements.AtRouseRealty,weyouinformedofanychangestolegislationthatwillaffectyourproperty.
By Step.
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We understand that communication is key factor in maintaining to our relationship with you.
priority.phonewithWhetheritis‘good’newsor‘notsogood’’news,wewon’tkeepitfromyou!Wekeepyouupdatedallprogressandactivityrelatingtoyourpropertyandtenants.Werespondtoallemailsandcallsreceivedduringbusinesshoursthesameday.Asaclient,youarealwaysourfirst
thatTomakelifeeasierforyouattaxtime,weprovideyouwitheasytoread,yearendtaxstatementsyoucantaketoyouraccountantortaxpreparer.
. .
Exit report
ThisTenweekspriortotheendofthetenancy,ourworkbeginsonrenewingorre-lettingtheproperty.includes:leasewiththecurrenttenantorhaveotherplansfortheproperty.Determiningwhetherthetenantswouldliketostayorpreparingtomarketforanewtenant.
Keeping you Informed
Above all, our goal is to provide you with peace of mind that your property is being looked after withtheutmostcareandresponsibility.
At the end of the tenancy we perform a detailed exit inspection and provide you with a copy of the exit report. This report is used in conjunction with the entry report and property inventory(ifapplicable)todeterminewhetherthetenant’sfullbondisreleasedtothem. Renewing or Re-letting the Property
Year End Financial Statements
After 9 years in the Royal Australian Air Force, Daryl entered the Real Estate industry in the mid 80’s. During his 36 year career in Real Estate, Daryl has sold thousands of properties and is recognized as being in the top 1% of ARealEstateAgentsintheWorld.soughtafterexpertinallthings
Real Estate, Daryl has spoken at numerous international sales conventions throughout Australia, The United States, Canada, Hawaii and Mexico. With his international sales experience and knowledge, Daryl has a deep understanding of the Real Estate industry. Some of his marketing techniques at first seem unconventional, Althoughbuttheresultsspeakforthemselves.aworldtraveler,Darylisstill as close to a local as you can get (unless you were born here). He started surfing on the coast in the late 70's and fell in love with the lifestyle and the people. Daryl now enjoys the coast with his wife Kim, their two daughters, Cameron and Taylor, and their dog, a Spoodle named AnShiloh(kidschoice).avidoutdoors man and a self confessed "fitness addict", Daryl enjoys martial arts (Aikido), surfing, kite surfing, running, swimming, cycling, boxing and goingtothegym.
Daryl Director, Rouse Realty
In 2009, whilst living in Brisbane, Samantha discovered her passion for property management and has been enjoying the challenges of the fastpaced industry ever since. Very areagardensthebudgie!),herlifestyle'home'!abroad,travelledgrewArentaltofocusedtowithlongoncustomerfocused,Sampridesherselfstrongattentiontodetail&formingterm,personablerelationshipsherclientsbasedontrust.Drivenexcelinherchosenindustry,sheisoncommunicationandaimstakethetrepidationoutofowningaproperty.localthroughandthrough,SamupinPeregianBeach.HavingthroughoutAustraliaandshehasalwayslovedcomingNowsettledandenjoyingtheoftheeasternhinterlandwithlong-timepartner(andboisterousSamlovesspendingtimeinkitchen,tendinghervegetableanddelightinginallthelocalhastooffer.
Meet the Property Management Team
Samantha
Driven to deliver the highest standard of service, Linda is a dedicated property professional sure to exceed your expectations. Boasting an for.theschoolspristinetakecoastherLindahandlingcomesestate.comprehensivegreaterinclientshernatureimpressivecareerhistory,heramiableandattentiontodetailmakesanabsoluteassettobothherandtheteam.Havingworkedtheindustryfor10plusyearsintheSydneyarea,LindahasaunderstandingofrealSheisrelentlesswhenittohandlingarrearsandismeticulousandtaskorientedwhenmaintenance.relocatedwithherpartnerandtwochildrentotheSunshinesothattheycantoenjoyandadvantageofthegreatweather,beaches,awardwinningandtheamazinglifestylethatSunshinecoastissowellknown Linda
Don’t
Here's what our clients have to say: I would like to express my gratitude for your attention towards my property. Your professionalism and quick attention to matters has completely changed my view of property managers. -M Mercy We would like to thank you for the excellent management we have received over the years and to express our thanks for making the experience a hassle-free one. We have no hesitation in recommending your office to our friends. -M Salisbury
Just a quick message to say thank you for all your effort in looking after our little investment. We do so appreciate all your hard work. - K Pitt-Owen I want to thank you for all the ways that you have looked after the management of our investment property. I have been a very happy customer. -H Price
Be assured, we value the high quality service you give. All rent continues to be on time. Thank you! -M Lang We have had nothing but pleasant experiences and are happy to let everyone know just how great Rouse Realty is. Thanks for taking such good care of us! -A Anderson Thankyou for being a wonderful property manager there are not many out there like you. -Pamela
Such a breath of fresh air to have a Real estate agency that takes care of tenants and owners. Please pass on my gratitude to owner for his prompt response to my requests. I love the house and am sure I will be very happy here. -Noeline Thanks for your assistance and please pass on our thanks to the team at Rouse Reality. It was comforting to know our rental property was being very well managed and therefore eliminating some of that stress associated with property ownership. –M. Daly
I would just like to compliment your amazing property manager Samantha! She has looked after our property for many years now (7 Dornoch Way Peregian Springs) and honestly She has been amazing, totally professional and has provided amazing customer service to us and our tenants too. She is an absolute gem and represents your business incredibly well, she deserves a huge compliment. -J. Perry just take our word for it!
You are a fantastic property manager & we have truly enjoyed working with you. -P & K Brown
If we can’t rent your property in 21 days, we will pay you $500* If we don’t return your call or email on the same business day, your next months management fee is FREE. Rouse Realty is the first local agency with performance guarantees: Bottom-line: If you are not happy with our service, then bring it to our attention. If we can not rectify the situation to your satisfaction, then the next three months management fees are on us!* We stand behind our service and we are willing to put our money where our mouth is. *terms & conditions apply Satisfaction GUARANTEED Our Guarantee to You:
Rouse Realty 2/19 Birtwill St. Coolum Beach, QLD 4573 P: (07) 5446 4999 E: W:Info@rouserealty.com.aurouserealty.com.au
