Coach & Bus Week : Issue 1050

Wednesday August 22, 2012 Issue 1050 | £2.95 www.coachandbusweek.com

COACH:

LEGAL NEWS:

Buzzlines driver recalls First Manchester wins 8,000-mile Olympic 25% cut in �ine after Torch relay p8 Tribunal appeal p44

BUS:

TECHNOLOGY:

Competition watchdog Aberdeen to have clears McGill's/Arriva Scotland's inaugural Scotland West deal p6 hydrogen bus �leet p4

for recruitm

Edinburgh's elite coach park & ride

JOB ADVE ent EVERY WERTS EK

RECRUIT N

OW

p38

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this week

Coach & Bus Week, First Floor, 3 The Office Village, Cygnet Park, Forder Way, Hampton, Peterborough PE7 8GX Switchboard 01733 293240 Fax 0845 280 2927 Web www.coachandbusweek.com Distributed by COMAG

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www.coachandbusweek.com ISSN: 1351-3877 © 2012 Coach and Bus Week Ltd. No part of this publication may be reproduced in any form or system or in any means without the written permission of the directors. This is considered a breach of copyright and action will be taken where this occurs. This magazine must not be lent, sold, hired or otherwise disposed of in a mutilated condition or in any authorised cover by way, or by trade, or annexed to any publication or advertising matter without first obtaining written permission from the directors.

Coaching perceptions

I

hope you enjoy reading my feature on the Ferrytoll P&R site on p38. As the cover suggests, coaches are the cornerstone of the service, which lies 15 miles from Edinburgh.

Ferrytoll serves as a prime example of modal shift – it manages to attract drivers of modern Audis and BMWs. Like their cars, the coaches are not run of the mill either – they benefit from leather seats and free WiFi. While some die-hard coach operators will dismiss the matter as ‘coaches which are used like a bus’, I would argue Ferrytoll serves as a prime opportunity to update the perception of coach travel. After all, for some, coaches still equate to ‘fully depreciated vehicles’, to use Crosville terminology.

It gives those customers the opportunity to experience modern day coach travel in the course of their daily lives and it makes them more likely to consider using the coach for long distance journeys when convenient in place of the train.

In hard economic times, when expenses forms are scrutinised down to the smallest minutiae, a coach fare in comparison to a highly-trumpeted train ticket rise can represent a real opportunity for our industry.

While Scotland represents a different set of tapography to other parts of the UK, it’s an area the coach is well placed to offer an attractive and viable alternative to the car and train. Indeed, to this end, Stagecoach, Citylink, West Coast Motors and others are to be commended for investing in highly quality vehicles and frequencies which make those services attractive to the user.

On a separate note, Huw Lewis, Head of Communications at Nexus contacted me to say: “Your editorial in CBW1048 on cycle safety was thought-provoking. We recently held an event aimed at fostering greater understanding between bus drivers and cyclists in the city.”

For the full story, see p4.

Gareth Evans Editor

CONTENTS 4

24

44

The latest from across the coach and bus industry in the UK

6

What’s happening across the country’s regions. Plus events diary

28

The rundown on First Manchester’s appeal against its Public Inquiry

Increased competition in Plymouth and new Pulsars for Arriva Wales

8

With the D-CPC deadline looming, CBW looks at training and safety

36

Ray Wilkes argues for the need to sell buses to the motorist

No prospect of coach alcohol ban in Scotland and McColls’ arson attack

18

A Northern Counties Volvo B10B passing a pub on the Isle of Wight

38

A lighthearted look at the industry.

Plus Gareth’s Diary!

Corruption probe in Prague and Sri Lanks looks to China for new buses

How Stagecoach and Fife Council tempt Audi drivers onto coaches

All the latest people moves from across the industry

News

Bus News

Coach News

International News

Regional News

Essentail Guide Big Picture

Coach Park & Ride

Legal News

48

Open Platform

69

Last Stop

70

People

The opinions and views expressed by authors and contributors within Coach & Bus Week are not necessarily those of the Editor or its publisher Coach and Bus Week Ltd.

For all the latest industry news and information, register with us online at:

www.coachandbusweek.com www.coachandbusweek.com

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4 | COACH & BUS WEEK | August 22, 2012

news

“Our most recent investment here is in new Plaxton Elite-boded Volvo B13s.

They benefit from leather seats and WiFi.” Sarah Longair Stagecoach East Scotland

briefly Transport Scotland has introduced a new phone line allowing members of the public to report bus drivers who practice ‘over-staging’ – where pass holders are given a ticket for a longer journey than they actually travelled. Callers will also be able to report other forms of misuse of the scheme, such as passengers using passes which don’t belong to them or using fraudulent cards. CPT Scotland Director George Mair said: “The vast majority of bus operators work exceedingly hard to operate within the rules. We welcome and fully support this initiative which may help with identifying rogue operators who may be attempting to get more money from the scheme than they are properly entitled to.” The hotline is free to call and will be manned 24 hours a day, on 0800 328 5690.

The first Cyclist and Bus Awareness workshop in Newcastle took place last month involving Arriva, Go-Ahead and Stagecoach representatives along with cyclists, Newcastle City Council officers and Nexus in a road user debate to share experiences and identify best practice. The event was organised by Cheryl Ford, Road Safety Manager/Sustainable Travel Officer at Newcastle City Council and the partners plan to offer further workshops to driver colleagues, engage more cyclists and offer a joint bike ride, bus driver shadowing and E-learning sessions. Cllr Nigel Todd, Chairman of the Newcastle Cycling Forum, said: “We want it so everyone can use the roads safely and responsibly and the first step is to talk together about issues which affect us all.”

The Petrol Retailers’ Association (PRA) wants to help its independent members by providing a fuel tax stand to place near their point of sale. The move makes it clear to drivers how much the Government takes from every litre of fuel sold. It also underlines what small amount from the price of every litre goes to the retailer to pay for their substantial operating costs. The campaign is aimed at convincing the Government to cut fuel duty by 5ppl. www.coachandbusweek.com

News4,5.indd 4

Insight p38

Funding announced for Aberdeen hydrogen buses Van Hool hydrogen bus fleet to be used on First and Stagecoach routes Scottish First Minister Lex Salmond has announced £3.3m of funding for a hydrogen bus fleet in Aberdeen.

The city will be home to Scotland’s first-ever hydrogen buses, manufactured by Van Hool, which could be operating by early 2014.

Sufficient funding was provided for 10 of the vehicles, which produce only water vapour as a waste product. They will operate on First and Stagecoach routes.

Both the Scottish Government and Scottish Enterprise have committed up to £1.65m to support the initiative, which has also received funding from the European Commission and the UK Technology Strategy Board.

Other partners in the project include the Aberdeen Renewable Energy Group, Ballard Power Systems, BOC, one of the largest providers of industrial, medical and special gases in the UK, Scotia Gas Networks and Van Hool.

As part of the project, the new environmentally-friendly buses could be refueled at Scotland’s first large hydrogen refueling station.

Scottish and Southern Energy Power Distribution (SSEPD) is to develop an integrated “whole hydrogen” system, which aims to harness wind energy to produce and store hydrogen. This would then be used as fuel for the bus fleet and also for hydrogen-powered cars, once they become available.

Mr Salmond said: “Aberdeen is already Europe’s offshore energy capital and this exciting new project can help position it as a leading city for low carbon technology and green transport.

“With a strong group of project partners, this initiative will boost Scotland’s profile as a key hydrogen technology hub and a world-leading investment location for pioneering low carbon energy and transport systems.”

Aberdeen City Council Leader Barney Crockett said the funding would make a “vital contribution to Aberdeen City Council and its

A Van Hool hydrogen bus on display at Busworld Kortrijk in 2007

partners’ work to introduce a fleet of hydrogen buses to the area”.

He added: “I believe this will stimulate further innovative hydrogen technology projects and attract more high-level investment to this city.

Giles Fearnley, First UK Bus MD, said: “This is an exciting, ground-breaking project which we are delighted to be a part of, particularly in our home city, Aberdeen. Throughout the UK, First is committed to reducing its carbon footprint, particularly emissions from our buses. We already operate 68 hybrid vehicles, including 10 in Scotland, with a further 41 on order across the UK and have made tremendous advances in engineering which has reduced our fuel consumption. This project therefore is a natural fit and one we hope will be very successful. We’re looking forward to operating the hydrogen buses.”

Andrew Jarvis, MD, Stagecoach Bluebird, said: “Bus travel can deliver huge environmental advantages over taking the car.

Powering vehicles from renewable sources such as hydrogen can make the bus an even greener and smarter option.

“We already source energy for one of our bus depots in Aberdeenshire using geothermal heat extracted from the ground, as well as harvesting rainwater to clean our buses. Locally-generated hydrogen fuel is an exciting prospect and will complement the range of measures we are taking across Stagecoach to grow our business sustainably and help our customers cut their carbon footprint.”

SSEPD’s Director of Distribution, Stuart Hogarth, said it was an “ambitious project” which could help keep the costs of energy down in the future.

He added: “We’re pleased to be working with a group of partners who are experts in their field and to be helping introduce a new form of sustainable transport.”

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August 22, 2012 | COACH & BUS WEEK | 5

Join the discussion on Twitter by following us at @cbwtweets and find us on Facebook at www.facebook.com/coachandbusweek

Ecolution by Scania now available in the UK Scania has unveiled a bespoke service dedicated to enabling operators to achieve the very best possible economy and operational efficiency from their fleets.

Based on an all-encompassing programme of vehicle, driver and maintenance optimisation, Ecolution

by Scania has been proven to deliver considerable operational savings.

“Since it was announced at the IAA Hannover Show in 2010, Ecolution by Scania has been undergoing extensive trials with operators and within Scania’s own transport operation, Transport Laboratory, which sees trucks running regularly between our production plants in Sweden and the Netherlands,” said Martin Hay, UK Truck Sales Director for Scania (Great Britain) Limited.

TfL Paralympic Games advice for coaches TfL has published advice for coach operation near the Olympic park during the Paralympic Games.

The Paralympic Route Network (PRN) will come into operation at 0600 on Wednesday, August 29, the opening day of the Games.

This includes 8.7 miles of Games lanes on routes between the City

“In carefully controlled trials with a Swedish operator running at 56 tonnes, fuel consumption was reduced from 48 to 35 litres/100 kilometres. A second operator, running at lower weights in Switzerland, achieved savings of approximately 10%, while our own Transport Laboratory reduced its fuel usage by more than 25% within six months. Our sales and aftersales support teams are now

trained in Ecolution techniques and we are now looking forward to delivering the kind of benefits shown by these trials to the UK.” The Ecolution programme covers four specific areas: vehicle 1 Optimised specification: Whereby Scania works in conjunction with operators to ensure the vehicle and options specified are optimised for the transport task in hand.

Scania recognises driving has a major impact on fuel efficiency of London, the Olympic Park and other venues, including Excel, the North Greenwich Arena, Greenwich Park and Royal Artillery Barracks.

TfL asks operators to avoid driving on the PRN routes and near the venues, particularly around the Olympic Park in Stratford and on the A102 approach roads north and south of the Blackwall Tunnel.

There are strict parking enforcement measures around all Paralympic venues. Unless operators have pre-booked a set down or pick up slot at the venues, they should not attempt to drop off

or pick up passengers at or near the Olympic Park or any other Paralympic Games location.

All drop off and pick up times, as well as parking, must be booked in advance by calling the contact centre on 0844 921 2012.

Alternatively, visit the website www.firstgroupgamestravel.com .

“Informal” setting down or picking up at the venues or nearby roadside is not permitted.

Vsit www.tfl.gov.uk/coaches or call the Coach Driver Helpline on 0845 604 0770.

Driver training: Scania recognises that achieving maximum fuel efficiency is largely dependent upon driver performance. The programme of driver development delivered by Scania’s in-house team of driver trainers therefore focuses on enhancing drivers’ skills with a range of advanced fuel usage- and efficiency-improving techniques. follow-up: Once 3 Driver trained, a driver’s performance is likely to fall back from its peak unless s/he receives regular follow-up and coaching.

Ecolution by Scania combats this in a number of ways, from the incab Scania Driver Support system to regular performance reviews, where fuel usage data and driving style information captured by the Scania OnBoard telematics system is discussed with drivers on a oneto-one basis.

A carefully 4 Maintenance+: constructed maintenance regime which takes an holistic view to ensure every part of the vehicle is operating to its maximum potential.

2

The Paralympic Route Network lanes come into effect at 0600 on August 29

www.coachandbusweek.com

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6 | COACH & BUS WEEK | August 22, 2012

news › BUSeS

£213,750 First Manchester’s amended fine after appealing to the Transport Tribunal against its PI

New bus lanes have been opened on one of Leeds’s busiest commuter routes. The 2.5 miles (4km) of bus lanes on the A65 between Kirkstall Lane and the city’s Inner Ring Road would ease congestion said Leeds City Council.

The Kirkstall Road route was used by an average of 45,000 vehicles on a weekday according to the local authority.

Liverpool-based independent Peoples Bus has announced it will commence operating a new service on December 1. The X5 will connect Liverpool with The Trafford Centre, Manchester every Saturday in December and thereafter on the first Saturday in each month. It will run via Maghull, Netherton, Crosby, Litherland, Bootle, Liverpool, Wavertree and Warrington (Burtonwood Services).

For details, visit www.peoplesbus. com. Commendably, the firm has also published fare details on its website.

A survey has revealed support for Guide Dogs’ Talking Buses campaign. The charity teamed up with Orange and its smartphone app Do Some Good, on which 1,000 users shared their views on Guide Dogs’ campaigns.

90% of people backed the Talking Buses campaign, which calls for audio announcements on all buses.

James White from Guide Dogs’ Campaigns team said: “It’s fantastic to see such huge support for our key campaigns. The Do Some Good app helps us collect vital evidence to support our work. I would urge people to download the app and help Guide Dogs. It makes a big difference to the blind and partially sighted people we support.” The app allows users to do bite-size volunteering tasks for causes they care about, using their mobile. Visit http://dosomegood.orange.co.uk Middlesborough Bus station has reopened after a £1.5m refurbishment. It was closed in mid July for a major overhaul, which included concourse reconstruction and an automatic door system. The project is part of the Tees Valley Bus Network Improvement Scheme, which will see £57m spent on improvements across the area. www.coachandbusweek.com

News6,7.indd 6

McGill’s takeover gets green light from CC CC finds McGill’s perceives First Glasgow to be a credible threat and this would be likely to constrain the operator from substantially worsening its offer post-acquisition The Competition Commission (CC) has provisionally cleared McGill’s completed acquisition of Arriva Scotland West (ASW) after carrying out a four-month review.

McGill’s and ASW had previously run competing services in East Renfrewshire, Renfrewshire and the west of Glasgow, including Paisley.

The commission provisionally

found that, without the takeover deal, both companies would have continued to provide services in Renfrewshire, but said: “although they were each other’s closest rivals, in future competition between them would have reduced.”

It also provisionally concluded the threat of entry into the area by large bus operators would provide sufficient incentive for McGill’s to avoid reducing service frequency or increasing fares.

Alasdair Smith, Chairman of the McGill’s/Arriva Inquiry Group and Commission Deputy Chairman, said: “We think McGill’s will have a

McGill’s announced its plan to acquire Arriva Scotland West as long ago as December last year. The operator has invested heavily in its fleet

Increased competition on Plymouth to Ivybridge route Plymouth Citybus is introducing a new service on September 30 between Plymouth city centre and Ivybridge, via the A38.

Route 45 will compete with both First (X80 and 180) and Stagecoach (X38) services, although at a higher frequency of 30 minutes. It is also understood that in response to this, First is introducing its own halfhourly service between the two urban areas.

Plymouth Citybus Managing Director Richard Stevens told CBW: “I felt Ivybridge had an underserved population, plus it is a residential satellite of Plymouth. Therefore it

deserved a high-quality service.

“It’s going from 11 trains a day with irregular buses to having two half-hourly services.

“Competition is good for the passenger – Ivybridge will now have the service it deserves.

However, I’m just going to concentrate on delivering a reliable and quality service.”

Hayley Beck, Marketing Coordinator for Plymouth Citybus, said: “We recently had a new MD here at Citybus whose main priority was to provide commuters with a better connection to their workplace.

“He identified many Ivybridge

strong incentive to maintain service quality and avoid fare increases so as not to risk providing the opportunity for a large operator like FirstGroup or Stagecoach to enter the area.

“Such a threat would be credible given the resources, location and normal strategy of these companies and as a relatively small operator, McGill’s would want to avoid getting drawn into a potentially punishing battle against a bigger rival.”

The Office of Fair Trading had referred the case for inquiry in April and the CC is expected to publish its final report by early October.

Bosses at McGill’s last week issued a statement saying they were ‘pleased’ at the latest developments, welcoming the fact Mr Smith said the takeover ‘has not resulted and is not expected to result in the substantial lessening of competition’.

A spokesperson for the McGill’s board of directors said: “Our number one priority has always been, and will continue to be, to provide a first-class, reliable and cost-effective service for our passengers.”

The CC’s provisional conclusions were as follows: “As a smaller bus operator, McGill’s perceives First Glasgow to be a credible threat and this would be likely to constrain

STEVE HODGSON

briefly

residents travel to Plymouth and have to use the train.

“On top of this, we realise many tourists want to go to Ivybridge for a day out and so to provide a regular connection between the two areas seemed a good idea.

“We’ve had an overwhelmingly positive response to the introduction of the new service.”

Julie Gilbert, Customer Services Officer for Ivybridge Town Council, said: “The 45 should prove to be a great link as many more people will be able to come and visit this beautiful town. Having the service run from the railway station also means people have more links and options for travel, which will be great for Ivybridge.”

Introductory fares for the 45 will be available between September

20/08/2012 19:15

1987

The year new Go North East Operations Director David Curry joined the company

TONY HUNTER

the operator from substantially worsening its offer post-acquisition (relative to the counterfactual).

Given the low barriers to entry and expansion, its extensive network, its presence on some flows already in the Renfrewshire area and, in particular, its spare capacity nearby, we had no doubt First Glasgow could enter six new flows in a timely way should a profitable opportunity arise. Given its financial resources, we thought First Glasgow would be willing to take on McGill’s and be prepared to suffer some short-term losses should McGill’s react to its entry. The past examples of First Glasgow’s entry and expansion suggest a threat of entry is credible. We also thought the incentive for one of the larger operators to enter against McGill’s was greater than it would have been against ASW. We therefore thought it likely that McGill’s would perceive First Glasgow as being prepared to enter flows on which it was not currently present. The presence of Stagecoach would, in our view, add to the likelihood that McGill’s behaviour would be constrained post-acquisition.

“We therefore provisionally concluded there was no substantial loss of actual competition as a result of the acquisition.

“We also provisionally concluded there was no loss of potential competition from the acquisition either within or outside the Renfrewshire area.

“We provisionally concluded there was no substantial lessening of competition as a result of the acquisition of ASW by McGill’s.”

30 and October 6, and will cost £1 single and £2 return.

After October 6, regular users will have several options, including the Citybus day rover ticker for £4.50 adult and £4 child, The service will start from Ivybridge Station at 0640hrs Monday to Friday, stopping at Ivybridge Town Hall, Marsh Mills Crabtree, Prince Rock, Exeter Street and Royal Parade.

The last bus will leave Royal Parade at 1910 and terminate in Ivybridge at 1940hrs. On Sundays and public holidays it will run every hour from 0840 to 1740hrs.

Expect more information on First’s new Plymouthto-Ivybridge service in a forthcoming issue of CBW.

News6,7.indd 7

August 22, 2012 | COACH & BUS WEEK | 7

250

The milestone issue number Reading Buses says it has achieved with the publication of its weekly staff newsletter

SHARE WATCH

Industry share prices at the close of the Stock Exchange on Monday, August 20. Rotala saw the greatest proportional rise while FirstGroup experienced the biggest proportional drop.

Most figures obtained from www.iii.co.uk

320.30p

Price: Year High: 334.50p Year Low: 242.40p

+4.20 on last week

The new vehicles represent a £900,000 investment by Arriva

New Pulsar �leet in Chester Six new Wright Pulsar buses entered service with Arriva in Chester on Monday, August 13, operating across all the company’s Chester Quality Partnership routes – 1, 1a and 15. The new Euro 5 vehicles represent a £900,000 investment by Arriva Buses Wales.

Keith Anglesea, Arriva Chester (Hawarden) General Manager, told CBW: “We found there were occasional loading issues with the Wright Cadets which were

New student service in West Midlands A new service is being introduced in the West Midlands by West Midlands Special Needs Transport (WMSNT).

The 39B, partly funded by Bournville College, will run between Bromsgrove and Longbridge from September 10. It will provide improved transport links for students, running on weekdays during the college term time.

Des Rogers, WMSNT Operations Manager, told CBW: “The service will be operated by a 29-seat vehicle, perhaps a Dennis Dart.

This is an extension to our existing 39/39A service which operates to Longbridge from Quinton six days a week on a 30-minute headway.

“If 39B is successful I can see an opportunity to operate an all-day service, especially when Longbridge is developed and the

previously on the route, so we decided to upgrade.

“On Thursday (August 16) we were out and about on the new buses, talking to drivers and passengers about the new vehicles and they were all very impressed.

We’ve had lots of positive feedback; the one thing we instantly noticed was how quiet they were.”

Michael Morton, MD of Arriva Buses Wales, said: “We’re delighted to unveil the buses, which represent a significant investment in the services we provide in Chester.

“The introduction of these new vehicles means passengers are provided with an improved journey experience along our Chester Quality Partnership routes.”

244.95p

Price: Year High: 371.00p Year Low: 184.70p

1333.0p

Price: Year High: 1596.0p Year Low: 1074.0p

223.65p

Price: Year High: 256.20p Year Low: 176.50p

298.40p

Price: Year High: 298.40p Year Low: 221.00p

0.52p

Price: Year High: 2.61p Year Low: 0.20p

44.00p

The new service is set to be operated a using a Dennis Dart.

WMSNT currently operates five Wright Crusader-bodied Darts new Sainsbury’s opens.

We now have 15 vehicles operating under Section 22 and are looking to develop the idea further.”

The bus departs from Bromsgrove Bus Station at 0800, stopping at Catshill, Rednal, Barnt Green, Alvechurch and Hopwood, arriving at Longbridge at 0843hrs.

The service makes a return journey leaving Longbridge at 1705 and arriving in Bromsgrove at 1748hrs.

Call WMSNT on 0121 327 8128

Price: Year High: 44.00p Year Low: 35.50p

75.26p

Price: Year High: 80.57p Year Low: 62.29p

14.00p

Price: Year High: 20.00p Year Low: 10.25p

-10.70 on last week

+44.00 on last week

+6.70 on last week

+13.35 on last week

+0.01 on last week

+1.50 on last week

+1.32 on last week

-0.38 on last week

FTSE 100

5,832

Index: Year High: 6,103 Year Low: 4,791

+1

on last week

www.coachandbusweek.com

20/08/2012 19:15

8 | COACH & BUS WEEK | August 22, 2012

news › coaches

briefly Contractors have started inital work on the project to dual the A90 Aberdeen – Fraserburgh between Balmedie and Tipperty, which has been stuck in the planning stages for decades. The route is one the northeast of Scotland’s busiest roads. Scottish Transport Minister Keith Brown gave the upgrade the go-ahead in January last year, paving the way for completion of the dualling between Aberdeen and Ellon.

The M4 eastbound and westbound from J20 to 19 will be closed overnight from 2200 until 0600hrs the following morning on Tuesday August 28, Wednesday 29 and Thursday 30.

The M5 south to M4 West link road will also be closed from 2100 on the same dates.

Buzzlines’ Van Hools return from torch tour Torch Relay coaches cover a marathon distance - each accumulating 8,000 miles Buzzlines Travel’s Tony McGlynn holds a strong claim to be a worldclass authority on the Olympic Torch. The driver/trainer drove one of the Kent firm’s two Torch support vehicles, which formed part of the coach convoy following the flame across the UK. Tony, who has been driving for Hythe-based Buzzlines for nine years, said the Torch relay provided a host of highlights.

“We were fortunate to witness RAF fly-bys and drive past some of

the UK’s most beautiful landmarks,” he said. “Then there were the celebrities. Sir Cliff Richard was great and Jamie Oliver was also really down to earth. When he ran with the torch it was pouring with rain but he didn’t complain at all.

“I was honoured to have taken part in the Torch relay and enjoyed every minute of the journey from day one in Lands End to day 70 at the Olympic Stadium.”

Buzzlines provided two 42-seater Van Hool T911s for the relay, which saw Tony and the Torch pass through more than 1,000 cities, towns and villages in every corner of the country – clocking up

The Highways Agency says an irritating 50mph speed restriction remains in place on the southbound and northbound carriageway of the A1 north of Peterborough at Water Newton for “safety reasons”. Work to repair the safety barrier and remove the temporary speed limit is due to take place early in 2013.

Resurfacing work on the northbound A34 between Beedon (Berkshire) and Chilton (Oxfordshire) continues this week.

The work started last Monday and is expected to be completed by Friday September 14. Work to the southbound carriageway is already complete. During the work, the northbound carriageway between Chieveley and Chilton is to be closed overnight between 2100 and 0600hrs (Monday to Friday) as well as the northbound entry slip roads at Beedon, East Ilsley and West Ilsley. Drivers will be directed to follow signed diversion routes for both long distance and local traffic.

Drivers are warned of possible delays in the Fulwood area of Preston around the M6 Junction 31a as two extra lanes are added to the motorway slip road, which takes traffic from the motorway onto Bluebell Way. Traffic lighs will also be added to the roundabout. www.coachandbusweek.com

News8,9.indd 8

The two Van Hool T911 coaches at the end of their 8,000 mile tour

No plans for coach alcohol law A letter from a part-time coach driver to the Scottish Transport Minister has seen a response ruling out an imminent law change on the subject of alcohol aboard coaches.

Neil Edmonstone, a driver at Whytes Coaches, posted a copy of the letter on the Facebook group “Coach Driver’s Name and Shame.”

The letter reads: “An issue which has been discussed at length is the subject of alcohol being consumed on coaches during private hires.

“We are all aware no drink can

be consumed going to or from a ‘sporting event’ but us drivers have no power of search. We can only monitor, bearing in mind we are responsible for safety.

“My fellow drivers have regaled some horror stories of journeys being disrupted through alcohol consumption. We feel the only way for us to be in a safer working environment would be for a blanket ban of alcohol on coaches.

“The majority of operators are responsible and take this issue seriously, but it seems ‘joe public’ has this conception that as soon as they board a coach, they have the God given right to alcohol. We’re calling for a change in the law. I would appreciate your feedback.”

Alastair Bowden of the Scottish

more than 8,000 miles.

Interior and component suppliers Bradtech modified the interior of one coach so it could be used as a police command vehicle.

An electrical centre partition was installed, dividing the coach into two sections.

The front half acted as the command centre, complete with communications equipment and 12 seats with tables, while the rear compartment provided accommodation for the police running teams, who marshalled the torch and torchbearers. This section included a refreshment area with 11 seats and tables, as well as a cabinet which housed the Olympic torch.

The second coach was used to carry representatives of the Torch Relay route sponsors, who were also in the convoy, between each leg of the tour. This vehicle was unmodified.

Nigel Busbridge, Operations Director of Buzzlines, said: “The organisers approached us as they were looking for an established, reliable and above all flexible coach operator with a proven track record of being able to provide the quality of vehicles, drivers and support staff required.

“We are proud that we were given the responsibility.”

Government’s Law Reform Division, replied: “We share your concern about the cost of alcohol misuse to the economy and the cost in terms of human misery. That’s why we launched Changing Scotland’s Relationship with Alcohol: A Framework for Action on March 2, 2009 (viewable at http://tinyurl. com/9kqhhmq). It identifies four areas where sustained action is needed: reduced alcohol consumption; supporting families and communities; positive public attitudes, positive choices and improved treatment and support.

“It is our view that primarily, this issue could be addressed by coach firms through their own conditions of service. It is not an area that we intend to legislate on at this time.”

20/08/2012 19:16

August 22, 2012 | COACH & BUS WEEK | 9

“Time on the bus can be quality time with friends and family or just watching the world go by, whereas driving and parking can be stressful...”

Ray Wilkes Bus Users UK

Digbeth Coach Station hosts Norwegian delegation Norway’s well-known coach operator – Nettbuss – visited Birmingham Coach Station last week to learn more about leading industry practices from National Express.

Hosted by Eurolines Managing Director John Gilbert, the party of 11 senior transport leaders was given a tour of the £15m Birmingham Coach Station and an overview of the business model, technology and customer service innovations introduced to the UK by National Express. This included a demonstration of the style of accessible vehicle now used in Britain, ticket machines and the style of marketing used to encourage new customers to try coach.

Stale Nistov, Director of Business Development for Nettbuss, said:

McColls’ Manchester arson attack

Greater Manchester Police (GMP) is appealing to the coach and bus industry for information after three coaches were destroyed in an arson attack.

Operated by McColls of Balloch, the coaches were parked at The White Horse pub car park on Eccles Old Road in Salford when the attack took place in the early hours of Saturday August 11.

Police said a man walked onto

“We are keen to grow the coach market across Norway and Sweden and asked National Express for a meeting to better understand their business model. It’s interesting to

Open Platform p48

learn about the industry leading innovations currently being delivered to the UK coach market and how this is encouraging more people to travel.

“We are particularly impressed by the facilities National Express has invested in. Birmingham Coach Station is an example of the standard coach passengers should

Guided by Birmingham Coach Station Manager John Jones (right), industry professionals from Nettbuss enjoy their visit to Digbeth the car park and searched a red VW Golf before he went into one of the white Volvo coaches and tried to steal a TV monitor. He then set the coach alight along with two others.

A fourth coach was also damaged.

Liam McColl of Dumbartonshirebased firm, said: “It’s a real shock.

We’ve been running a lot of school trips down in Manchester over the holidays.

“We had an agreement with the landlord at the White Horse to park the coaches there because we were doing jobs nearby and there is accommodation.

“We were only due to be there for another week or so and then this happens. There was potential for

another 10 weeks’ work but I don’t think that will happen now. It’s very disappointing.”

Police say the arsonist, who struck at about 0405hrs on Saturday, was “white and wearing shorts.”

They are keen to trace any witnesses to the incident, in particular the driver of a Ford Transit Connect van which passed the pub at the time of the incident and a milkman believed to have been working locally.

Det Con Jon Marsh, of Salford CID, said: “The cost of this reckless act runs into tens of thousands of pounds and all three coaches have been destroyed as a result.

receive across Europe to help us compete with the railways.”

The Norwegian team was also given a demonstration of the company’s Icomera vehicle tracking system, which allows National Express to pinpoint the exact location of every coach as well as monitoring their speed and internal temperature in real time.

Commenting on the visit, John Gilbert, said: “We’re delighted Nettbuss could join us for a tour of Birmingham Coach Station and discussion around the future of the coach industry in Britain and Europe. We believe coach has an increasingly vital role to play in providing affordable, environmentally friendly transport and we wanted to highlight the opportunities and issues around growing coach patronage across Europe. A key part of this is improving the quality of passenger facilities at major interchanges and sharing best practice to achieve modal change.”

“The vehicles are used to take children on adventure trips and they are the true victims of this crime. I want to hear from anyone who saw someone wearing shorts and acting suspiciously in the early hours of Saturday morning in the Eccles Old Road, Bindloss Avenue or Half Edge Lane area.”

As of Friday morning, GMP told CBW there had been no progress with the investigation and the force renewed its appeal for information.

Anyone with information is asked to call police on 0161 856 5351, or Crimestoppers, anonymously, on 0800 555 111.

Visit www.gmp.police.uk

www.coachandbusweek.com

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10 | COACH & BUS WEEK | August 22, 2012

news

Arriva begins Swedish transport tender This latest venture expands on the company’s established travel operations in Sweden Arriva has embarked on the first stage of operations under a 12-year contract, the E20, for Stockholm’s transport systems which was awarded the regional transport authority Storstockholms Lokaltrafik (SL).

The E20 contract doubles Arriva’s operations in Sweden, seeing it provide an additional 94 million passenger journeys a year through combining bus and rail services into integrated multimodal public transport networks.

At a launch in Stockholm on Monday, SL and Arriva employees handed out 15,000 red roses to bus and rail passengers to encourage the contribution of ideas on how to improve local transport services.

The passenger who provides the best idea will be rewarded with free passenger transport in Stockholm for seven years.

In addition to its existing bus and rail operations, Arriva now runs the Nockebybanan tram line in the western suburbs of Stockholm; the Lidingöbanan light rail system which operates to Lidingö island, and over 250 buses in Bromma, Sollentuna, Solna and Sundbyberg.

The first phase of the contract includes 1,100 employees, 255 buses and 82 trams/light trains and will deliver 61 million passenger journeys a year. The second phase of the contract begins in January 2013 and raises the resources employed on the contract to 2,020 employees, 484 buses and 183 trams/light trains, delivering an additional 33 million passenger journeys a year.

David Evans, MD of Arriva’s Mainland Europe division, said: “Stockholm’s transport system will lead the way in integrated travel and we are excited to be playing a

Niclas Blomqvist, marketing director and Peter Rosén, Storstockholm Lokaltrafik, cut the ribbon at the depot in Lunda (Lundadepån) in Spånga

Bedford GetTogether a success

The Bedford OB 73rd anniversary Get-Together was held on Sunday, August 5 at South Cerney Airfield, Gloucestershire.

A total of 18 OBs were present, travelling from Devon, Lancashire and even Belgium.

The Eddie Trigg “Best in Class” trophy, selected by OB owners themselves, was presented by Martyn Slater, chairman of the Steam and Vintage Extravaganza to Ken and Delyth Edwards of Mid Wales, owners of ETL 221 - one of two remaining Plaxton bodied OBs. The Blue Motors Trophy for www.coachandbusweek.com

News10.indd 10

pivotal role. By providing joined-up services which are easy to use and take people where they need to go, we aim to increase train and bus patronage in Stockholm. We will focus on improving each element of our customers’ journeys.”

Arriva has committed to invest in new, high quality buses, coupled with a major refurbishment programme for existing vehicles to improve passenger comfort. Drivers were consulted and contributed ideas and suggestions on their favoured layout and design of the cabs. All the buses in the contract will use renewable fuel sources.

Bedford Bus Station set for renovation A multi-million pound redevelopment of Bedford Bus Station has been announced, including refurbishment of the nearby Allhallows multi-storey car park.

Dave Hodgson, the Mayor of Bedford, announced plans to spend £6m of council funds on the scheme which includes £3m to transform the Allhallows car park and public toilets close to the bus station.

He said: “The bus station area has needed improvement for decades and we are committed to making real progress here.

“We are determined to deliver improvement to this key gateway for Bedford in spite of the economic climate holding back regeneration in places around the country.

“That is why I’ve put together a fund to ensure work can take place.

“There is a lot of work ahead, but at last we can now make genuine progress towards an improved bus station area for Bedford town centre.”

The cash has been found for the project from a funding allocation of £6.246m made up of underspends in budgets for other areas and recent savings in the council’s budget in which £36m in Government imposed cuts were made.

The final details of the project are subject to approval by bus station partners, with details of the refurbishment to follow.

Community Transport firm Connect ceases trading

A total of 18 Bedford OBs attended the gathering the “Coach with Ambience” was presented by Directors Billy Brayford and Judith Poole to Annette Withers of Lewis Coaches, Somerset, owner of JDV 754.

Third prize went to Belgian visitor Rik Vanheusden. Tony Hunt received a prize for attending the show with his coach, BJV 590 for the very first time.

A South Tyneside company which has provided accessible transport services for hundreds of disabled and elderly passengers over the last decade has gone into administration.

Connect (South Tyneside) Ltd ceased operating after calling in the administrators. All Connect’s staff are being made redundant.

Connect, latterly based at a depot at Middlefields, Tyne Dock, South Shields, operated a fleet of fullyaccessible vehicles with special facilities for wheelchair users.

The Connect fleet accommodated more than 30 vehicles at its peak and its operations encompassed

school and bus service contracts in addition to operating three secured bus services for Nexus – the service 23 from Birtley to Washington, the 73 in Sunderland and the 69A from the MetroCentre to the Queen Elizabeth Hospital, Gateshead.

A Nexus spokesman said: “We have ensured that these essential bus routes are covered. We have found three operators to take on the former Connect contracts until June next year.

“These new arrangements are to remain in place while we carry out a formal tendering process to determine permanent replacements.”

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news › international

Adelaide operators given performance fines Minister says relationship with operators is “improving” AUSTRALIA One of Adelaide’s three public bus companies will be forced to pay another $70,000 because of services failing to run on time.

Transfield Services was one of three public transport providers fined a total of $218,000 by the State Government in May for failing to meet performance standards, ABC News reported.

The company received the biggest fine of $121,000, with SouthLink and Torrens Transit penalised about $50,000 each.

The latest performance review found almost half of the company’s services failed to run on time in areas directly north and south of

Berlin busman ‘was on cocaine’

GErMANY Terrified bus passengers in Berlin clung to their seats during a hair-raising race through the city until police stopped the vehicl.

They were not surprised to hear their driver was found to be high on cocaine.

The unsuspecting passengers boarded one of the city’s yellowlivered buses operated by BVG in the southern district of Schöneberg last Wednesday evening. However boredom turned to terror as their driver raced through the city, forcing a cyclist off the road and running two red lights.

One passenger called the police from inside the bus, alerting them to the dangerous driving they were inadvertently party to.

The Berliner Zeitung newspaper reported the police made contact with the driver over the cab radio and persuaded him to stop. He was given a drink and drugs test – and the latter showed he had taken cocaine before showing up to work.

The newspaper also said he immediately lost his licence and could face charges of dangerous driving. www.coachandbusweek.com

NewsIntl.indd 12

the city in the three months from April to June. About 30% of its services in areas north-east of the city were also found to have run late.

Transport Services Minister Chloe Fox said Transfield’s performance along north-south routes was responsible for the fine.

“Transfield has two contract areas. There have been significant improvements in their other contract area,” she said.

Ms Fox says while roadworks were partly responsible for delays, Transfield’s performance cannot be excused.

“Buses, in common with cars and other forms of transport, have been affected by that and we in Government do accept that,” she said. “There are still improvements

for Transfield to make in on-time running and we look forward to seeing the changes.”

She says the figures do not reflect timetable adjustments and the introduction of city bus lanes in July.

“We really need to admit, or say today in a good way, that our relationship with those companies is improving,” she said. “We have acknowledged there is congestion... we expect them to meet us half way. I have to thank the commuters sticking with us.”

About 30% of Torrens Transit’s services on eastern and western routes ran late in the three month period, while around a quarter of SouthLink’s outer southern and northern services were also found to have run late.

FRANCE Pictured on test in Chatham on July 31 by CBW reader Mick Coleman of Gillingham, Kent, it is understood this BAE Systems ADL Enviro400H low floor open top bus is bound for Paris. The open top tourist bus is the latest addition to the Enviro400H model range and was produced and marketed in partnership with Spanish bodybuilder UNVI.

Sri Lanka to buy Chinese buses SRI LANKA Sri Lanka Minister of Transport Kumar Welgama has confirmed discussions are underway with Chinese manufactuers to purchase buses for the state-run Sri Lanka Transport Board (SLTB) - Colombo Page,

the Sri Lanka internet newspaper reported.

The Minister said the unnamed Chinese company which seeks opportunity to enter into the local market has agreed to supply buses but further discussions are held regarding the prices. The Minister also said the Chinese buses have “German-made” engines, which are of a high quality.

Minister Welgama revealed out of the 7,662 SLTB buses, a staggering 2,916 are not roadworthy.

One of DPP’s red and white buses

Corruption probe in Prague Czech Republic Reports from the Czech capital of Prague idicate anticorruption offiers have raided the Prague Public Transport Company (DPP). Its Chief, Tomas Martinec, later talked to reporters but did not say whether the raid had been related to criminal complaints against suspicious DPP contracts signed by the former management.

Last Wednesday complaints were filed at DPP and on Thursday the DPP board dismissed Director General Vladimir Lich.

Prague Mayor Bohuslav Svoboda (Civic Democrats, ODS) said this was an attack on himself which threatened the anti-corruption principles of the city management.

Former ODS Deputy Chairman David Vodrazka, who initiated Lich´s dismissal, rejected it.

DPP is run by city authorities and a number of politicians sit on its supervisory board.

Over 30 police from the anticorruption unit are said to be continuing to search the DPP´s departments of law, marketing, IT, accounting, public procurement and those of its current head Magdalena Ceskova.

Czech media has referred to several controversial contracts which the DPP signed under its former head Martin Dvorak who resigned last December. A recent check ordered by Lich revealed the contracts were overpriced and disadvantageous for the firm.

Those responsible for signing the contracts are suspected of breach of trust, fraud and manipulating public orders. The media also suspects Lich’s dismissal stems from his having uncovered details of DPP’s Chairman Jiri Nouza having a business partnership with an entrepreneur involved in one or more of the controversial DPP contracts.

20/08/2012 14:31

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14 | COACH & BUS WEEK | August 22, 2012

news › REGIONAL

NORTH

KEY

www.coachandbusweek.com

ADL E400s with free WiFi. The operator has introduced the double deckers on route 43 which connects Sheffield and Chesterfield via Dronfield. The route runs every 30 minutes during the day, supplemented by additional peak journeys between Dronfield and Sheffield, numbered route 43A. The vehicles feature the special Peel Monument livery, celebrating the services’ connection with Dronfield. The new buses have replaced ADL Enviro300-bodied MANs which have operated the route since 2008.

A special giveaway event will celebrate the launch in Chesterfield town centre on Thursday (August 23).

Rupert Cox, Commercial Director, Stagecoach Yorkshire, said: “Route 43 continues to be one of our most popular routes with passenger journeys having doubled since we last improved the frequency and introduced new buses onto this route in 2008. This latest investment in these state-of-the-art double deckers is about meeting this ever growing demand.

“The Chesterfield to Sheffield corridor via Dronfield is very well used by workers and shoppers and the introduction of free WiFi is part our commitment to catering for the requirements of passengers, for both business and leisure.”

Stagecoach has partnered with award-winning Moovbox technology to deliver passenger

From next month Tyne & Wear PTE Nexus is extending its Metro 16-18 Card season ticket to cover all passengers in the age group, not just those enrolled at schools and colleges.

The change will result in lower fares for up to 12,000 young people in vocational or work-based training programmes. Card holders can buy weekly and four-weekly season tickets at half the adult price.

At the same time Nexus is introducing a new 90p flat fare for anyone over 16 using its dedicated school bus services across Tyne and Wear. However, the fare does not apply on the wider bus network, though commercial bus operators offer their own discounts for the under-19 age group.

The flat fare for over 16s on school buses has been funded by what Nexus calls “efficiency savings” achieved in the letting of contracts to bus operator to provide vehicles for the routes.

Tobyn Hughes, Director of Customer Services at Nexus, said: “Nexus provides more than 250 dedicated schools bus journeys across Tyne and Wear run under contract to us. By bringing in a new flat 90p fare for anyone over 16 we are making travel cheaper for sixth formers on these services as the school leaving age rises, as well as parents accompanying younger children.

North Yorkshire County Council (NCC) is preparing to start a major programme of transport improvement works totalling almost £4m, much of which has been awarded through the Department for Transport from the Government’s Local Sustainable Transport Fund.

The work to Whitby’s historic swing bridge, which will start in mid-September, will spearhead the progrmme of works and is due for completion by March 2015.

However, the crossing will remain operational for the most part. The aim is to have the park and ride, which will be constructed on the A171 west of the resort near Cross Butts Farm, ready for operation by spring 2014.

NCC will also revisit the June 2010 consultation about parking controls in Whitby and Sandsend to encourage the use of the park and ride facility and improve traffic flows.

Stagecoach Yorkshire has invested £1.1m in six new

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SCOTLAND NORTHERN IRELAND REP OF IRELAND NORTH WALES MIDLANDS EAST LONDON SOUTH EAST SOUTH WEST

WiFi internet access.

Rupert added: “In 2008, we launched a fleet of single decker buses costing £500,000 for the 43 and it was a huge success, with passenger numbers rocketing by 55% in the first 12 months. The service has gone from strength to strength over the last few years, becoming ever more popular, which is why we have invested once again.”

It is the third Stagecoach route in the region to introduce free WiFi Stagecoach’s X17 and 120 services also provide passengers with internet access.

SOUTH WEST

Buses in Poole carried around 9.6m passengers in 2011/12, an annual increase of over 500,000 journeys and 80% higher than in 2004/05.

The Borough of Poole Council believes the introduction of lowfloor buses, improved timetables and smartcards have played a part in the increase. It also attributes its role of improving bus shelters, providing raised kerbs at bus stops and investing in bus priority schemes to the success of the bus.

The recent hikes in fuel prices are also thought to be a reason for more people choosing to leave their cars at home and take the bus.

Approximately a third of the journeys were undertaken by concessionary pass holders, an increase of 1.9% since 2010/11.

Councillor Xena Dion, Cabinet

Portfolio Holder for Transport, Borough of Poole, said: “We work with bus operators and neighbouring authorities to deliver a common aim, encouraging greater use of bus services and supporting passengers without their own transport. I have been amazed at the improvements in both comfort and amenities on buses in recent years and they have become an increasingly attractive major form of transport in the area. This growth in bus use is amongst the highest in the country and demonstrates the success of partnership working.”

Julian McLaughlin, Head of Transportation Services, Borough of Poole, said: “This is clear evidence that travelling by bus is becoming the first choice for increasing numbers of Poole people. There has been significant investment made by the Council and the bus operators in recent years for the benefit of bus passengers.”

Marc West, Yellow Buses’ Planning & Schedules Manager, said: “Poole has established itself as a key part of our route network including our flagship 1b and 1c services providing fast and frequent travel to Bournemouth and Christchurch.”

Nikki Honer, Commercial Manager for Go-Ahead Groupowned More, added: “The introduction of our smartcard ticket has provided a real benefit for many customers in the area as they now have the convenience of buying their bus travel in advance on line 24/7.”

South East Dorset has also received £3.4m of government funding from the Better Bus Area scheme which will be used for a number of initiatives including upgrading the Real Time Information system which is now over 10 years old, solar-powered lighting at some bus stops and energy efficient LED lighting on buses. This is in addition to a number of initiatives which will be introduced on routes linking Poole, Bournemouth and Christchurch following the joint award of £12.1m Local Sustainable Transport funding to support pedestrians, cyclists and bus passengers.

Bus passengers in Devon can now access times online thanks to the launch of a free interactive e-book.

The popular Local Area Bus Times guides are now available to view or download from the Journey Devon website at www.

20/08/2012 12:58

Coach & Bus Week takes a look at the big issues where you live in our round-up of the regions. If you’ve got a local issue you’d like us to cover, contact James Day on james. day@coachandbusweek.com. journeydevon.info/wheredoistart/ businformation.ashx.

The e-books also provide a summary of rail and National Express coach services and maps of bus routes and are useful resources for anyone planning to use public transport.

Devon’s Cabinet Member for Highways and Transportation Cllr Stuart Hughes said: “This is a quick and simple way to access all the information needed to travel around Devon by bus. There are clear instructions, lists of bus operators and timetables all at the click of a button.”

SOUTH EAST

After a second year of supporting the Duchess of Kent House Hospice, Reading Buses is now looking for its 2013 charity.

Whichever charity – local or national – Reading Buses decides to support next year it will almost certainly benefit from up to £5,000 – as well as lots of goodwill.

Caroline Anscombe, the municipally-owned operator’s Human Resources Director, is

inviting charities to put their names forward for consideration. She said: “For 2013 we are looking for a local or national charity – which particularly works with local people – to become Reading Buses’ next charity of the year.

“We would like our own staff to become involved and therefore we will be including some of them in the selection process. Ideally, we are looking for a charity to pro-actively engage with us. At the same time, to come up with imaginative local fundraising projects so our staff can get involved and champion the charity. Several of our staff already raise money for charity by running or cycling.

“We would love to hear from any charity which would be interested in partnering with us to raise funds and awareness. Our main fundraising event of the year is our popular annual open day.

“Last month’s open day was a huge success, raising £2,238 for the Duchess of Kent House Hospice.”

The deadline for applications is September 30. A decision will be announced in October.

August 22, 2012 | COACH & BUS WEEK | 15

DATES FOR YOUR DIARY

The IAA, Europe’s largest coach, bus & truck show takes place in Hannover, Germany for a whole week from September 20

2012 n August 25-26 Llangollen Railway Classic Transport Weekend. Llangollen, Denbighshire LL20 8SN. 01978 860979. www.

llangollen-railway.co.uk

n August 27 The National Association of Road Transport Museums gala day. The Transport Museum, Wythall, near Birmingham. www.wythall.org.uk n September 6 Association of Trainers AGM. Steele Road, Wembley Julia@asot.org.uk 01797 344251 n September 8-9 UK Bus Driver of the Year, Blackpool. Call competition secretary Bill Holmes on 01303 251462. www.bdoy.co.uk n September 9 Amberley Bus Show. Amberley Museum and Heritage Centre, West Sussex. www.amberleymuseum.co.uk n September 10-11 CPT Scotland Annual Conference. Crieff Hydro Hotel, Perthshire, PH7 3LQ. Call CPT Scotland on 0131 2722150 or email conference2012@cpt-uk.org

Stagecoach Yorkshire has won the Climate Change category at the Yorkshire Post Environment Awards. The awards, which attracted around 90 entries, were presented at a ceremony in Leeds where Caroline Flint, the Shadow Secretary of State for Energy and Climate Change, was the keynote speaker. Stagecoach Yorkshire’s green strategy to reduce its carbon footprint has included an investment of more than £12m in a fleet of 40 hybrid buses and the launch of an energy team made up of staff dedicated to the company’s environmental objectives.

In addition, on May 20, Stagecoach used its annual Green Week to demonstrate to staff and customers the green measures being taken across its businesses with eco-friendly events across South Yorkshire.

Pictured with the award is Joe Gilchrist, Stagecoach Yorkshire Engineering Director, who said: “By providing public transport services, we recognise there is an obvious impact on the environment, but see it as a very serious responsibility to reduce this as much as possible.

“This award highlights our innovative approach to tackling climate change and the investment we have made in a range of measures which are helping us to become a more sustainable business.”

n September 16 Showbus.

Imperial War Museum, Duxford, Cambridgeshire. www.showbus.com

n October 21 The Very Best of London Buses. Brooklands, Surrey.

Featuring 50 years of Routemaster buses. London Bus Museum. www.londonbusmuseum.com n October 23 CPT Coaching Conference. Volvo HQ, Warwick.

Further details will be published in due course. Call CPT on 020 7240 3131. www.cpt-uk.org n October 24-25 Trapeze UK User Conference 2012. Radisson Hotel, Manchester Airport. 08445 616771. www.trapezegroup.co.uk n November 6-8 Euro Bus Expo.

NEC, Birmingham. 01926 834790. www.eurobusxpo.com n November 15 CPT Northern Bus Summit. Manchester Conference Centre. Details from contact CPT NW Regional Manager Phillipa Sudlow on phillipas@cpt-uk.org. n November 20 UK Bus Awards London Hilton Park Lane. www.ukbusawards.org.uk n November 20-21 ATCO Winter Conference 2012. Local Government Association House, London, SW1. Will include AGM. www.atco.org.uk

2013

n September 20-27 IAA Commercial Vehicles. Hannover. +(00)49 30897842. www.iaa.de

n January 1 New Year’s Holiday Open Day. Oxford Bus Museum. www.oxfordbusmuseum.org.uk

n September 22 Open House event at Leyton and West Ham Garages. 020 7055 9600. pr.london@stagecoachbus.com

n January 1 Annual King Alfred Running Day, Winchester. Further information from www.fokab.org.uk

n October 14 Midland Red Centenary of the Reintroduction of Motorbuses. The Transport Museum, Wythall, near Birmingham.

www.wythall.org.uk

n March 20-21 UK Bus Awards Annual Conference. Sir Brian Souter has accepted our invitation to speak at the conference dinner. Venue to be confirmed, but will be in Central London. www.ukbusawards.org.uk

n October 18 CILT Annual Awards for Excellence Dinner. London.

01536 740104. www.ciltuk.org.uk

Send your event details to gareth.evans@ coachandbusweek.com www.coachandbusweek.com

RegionalNews.indd 15

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16 | COACH & BUS WEEK | August 22, 2012

eg

ESSENTIAL GUIDE

› TRAINING & SAFETY

K

eeping your fleet, drivers and passengers safe is an extremely important factor in the running of a bus or coach operation. Aside from complying with the new Driver CPC rules, with the deadline a little over a year away for ensuring all drivers have had the necessary 35 hours training, good training and/or safety procedures help to improve and secure an operator’s reputation, avoid insurance or legal costs and give passengers and staff peace of mind.

On the safety side, this week’s Essential Guide looks at methods for preventing drink or drug driving, along with systems to check for driving license and tachograph discrepancies, from a variety of companies. Training geared towards safety, such as conflict management, health & safety and risk management, is also featured.

A large number of training companies and operators are featured, offering a variety of courses and covering all areas of the UK. In order to contribute to Driver CPC training, the courses need to be JAUPT, but as long as they have this accreditation the training offered can cover any area. With this in mind and the choice offered, operators can customise the Driver CPC training their drivers receive to suit them, not simply go through a box-ticking exercise.

AlcoDigital

Skills and drills This week’s expansive Essential Guide looks at a wide range of training and safety suppliers, from firms organising Driver CPC courses to companies offering products which prevent vehicles from being driven under the influence of alcohol www.coachandbusweek.com

EG.Training.indd 16

Over the past 10 years AlcoDigital has become a well respected supplier of breathalyser expertise in the UK and in the past two years has supplemented this position with the introduction of a range of high quality, risk-management products.

The affordable Drivealyzer Interlock system (to prevent a vehicle starting without first passing a breath test) was launched at last years’ Bus & Coach Show and the “Lab-in-a-Bag,” mobile policegrade Digital Testing Station for both Alcohol and Drug screening was launched at the NEC in April at the Commercial Vehicle Show.

AlcoSafe, developed in partnership with market leaders AutoTag, was also on display at the NEC. AlcoSafe ensures not only are vehicle keys secure when not in use, but that every driver must first

20/08/2012 15:33

August 22, 2012 | COACH & BUS WEEK | 17

prove themselves fit to drive before accessing the keys to a vehicle.

The off-the-shelf Drug & Alcohol Policy developed last year with the FTA and SimplyDocs has proven itself as a very cost effective way (just £149 to download) of ensuring companies incorporate the very latest best practice and HSE requirements into their contracts of employment.

French Breathalyser regulations are very much in the news at the moment with the imminent introduction of the requirement to carry an NF Approved Breathalyser Kit in every vehicle in France.

Again AlcoDigital has been at the forefront, acting as UK Distributor for French Manufacturers’ Contralco and advising a whole range of companies on their legal responsibilities. In particular has been the question of 0.02% kits being required by coach operators. Contralco are the only company in the world offering 0.02% kits and with their top-level contacts in the French Ministry to

failing HSE compliance, are both valid arguments for an effective drug and alcohol Policy fully implemented with Home Office certified testing equipment.

However, the opportunity for a business to promote itself as one which puts passenger safety at its core is one of the strongest marketing opportunities available and one of the key benefits of using AlcoDigital equipment.

T: 0208 454 7372 E: sales@alcodigital.co.uk W: www.AlcoDigital.co.uk

Alcolock GB Alcodigital’s ‘Lab-in-a-bag’ was launched at the 2012 Commercial Vehicle show at the NEC in Birmingham determine exactly what is required; if they are needed, AlcoDigital will supply them.

Whether it’s an NF Breathalyser kit for £2 to keep an operator on the right side of the law (if not the road!) in France, or a £4,995 digital

testing system for both drugs and alcohol, AlcoDigital has the expertise, products and sales team available to help.

Avoiding the adverse publicity of drug and alcohol related incidents, or the threat of legal action for

Approximately 18% of all road accident fatalities are caused by drink driving, yet many still think “I’ve not drunk much – it will be okay,” – a wrong assumption. Only a very small quantity of alcohol is needed to upset coordination, reactions, vision and concentration.

In fact there are drivers who convince themselves, along

3DVVHQJHUV VKRXOG KDYH WKH FRQê GHQFH in your driver not to ask that question.

The Drivealyzer, by AlcoDigital, prevents drink driving by disabling the vehicle’s ignition if the driver has too much alcohol in their system.

Effective and reliable without large capital outlay Protects passengers Protects your business and reputation Gain the competitive edge when tendering for contracts Exchange units provided during calibration

Why not contract hire?

From just £5 per unit per week.

Call for further details.

RANDOM BREATH AND ALCOHOL TESTING

Visit us on Stand 5J/74 at Euro Bus Expo 2012 6-8 November 2012 NEC Birmingham

Prove you are fit to drive – fit for business.

Call 0208 454 7372 Mon-Fri: 9.15am - 4.30pm

www.drivealyzer.com

www.alcodigtal.co.uk www.coachandbusweek.com

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with family, friends and work colleagues that they never touch the stuff.

Some people enjoy a drink as part of their social life and there is nothing wrong with that, as long as they do not intend to drive afterwards. However, we cannot all be trusted to make the right decision, especially after drinking alcohol. Drivers should note – it takes only a short time to raise the level of alcohol in our system, but takes a long time for it to disperse.

This is where Alcolock GB can offer help. It distributes the Lion DS10 Interlock System which provides an immobiliser device, preventing the vehicle from starting when provided with a positive breath sample. The reliable internals of the breathalyser is derived from Lion’s police breathalysers as used by the majority of UK and worldwide forces and is fitted easily to your vehicle.

The unit can be linked to mobile phone technology which allows operators to be made aware

Installations of Alcolock’s breathalyzers take 90 minutes and can be performed UK-wide and in Ireland

We provide Driver CPC Periodic Training ‘approved training courses’

For LGV & PCV Relevant & Affordable Courses delivered in Aylesbury or at your premises DISCOUNTS FOR REPEAT BOOKINGS OF GROUPS OF 8+

Tel. 01296 390193

www.mottstravel.com/training www.coachandbusweek.com

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instantly of positive tests allowing them to react accordingly. This system is supported by remote access to the Alcolock GB dedicated website and bespoke emails which clearly identify the vehicle, date, time and alcohol figure recorded.

This site is username and password protected.

The system is very simple to operate and also reliable. It has a provision for an override in the case of emergency and a ‘time out’ which allows the driver to make a short break without taking a further test. Like all procedures, these can be changed to meet specific requirements.

Alcolock prides itself on being able to work with its clients to tailor any installation to meet their individual requirements, which in most cases change from one business to another. It has a fully trained team of engineers which specialise in this business. Alcolock completes installations across the length and breadth of the UK including Ireland, all completed to a high standard with equal warranty on both product and installation.

Installations can be completed almost anywhere at the operators’ preference. All that is needed is somewhere to park and around 90 minutes for each install.

The Alcolock team is always on hand for help and advice, offering a guaranteed 48-hour response for

engineers if required. It supplies all consumables, such as mouthpieces or any spares which may be required.

All breathalysers require calibration. Alcolock GB makes arrangements to meet up with the vehicle at a depot or en-route during its working day/night every six months. It takes just a few minutes to do the job but is very necessary.

All Alcolock GB engineers carry identification, risk assessments and hi-viz clothing. They also carry out their own vehicle audit before and after every job we attend, however small. This way they know they leave things as they find them and in some cases better.

Alcolock’s dedicated team offers a one stop shop and states: “our role in life is to take the stress out of yours.”

Alcolock claims the cost may be less than you think. Potential savings could be made on insurance, as it will definitely stop any drink/drive related accidents and the costs associated with them. On larger fleets, Alcolock can arrange monthly terms to cover all costs for the complete package, which costs approximately £2 per day per vehicle.

T: 01761 408159 E: info@alcolockgb.com W: www.alcolockgb.com

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Guide Dogs for the Blind Guide Dogs has published a new leaflet providing bus drivers with tips on how to help blind and partially sighted passengers use buses more safely and easily.

Tips include knowing how and when to give assistance, helping with the fare system and telling the passenger where they’ll find a vacant seat.

Many disabled people rely on buses to get around. However, Guide Dogs’ research has revealed it is common for disabled passengers to find bus travel difficult and stressful and some are put off altogether.

Blind and partially sighted people regularly report problems including missing their bus, buses moving off before they have found a seat and getting off at the wrong stop.

Carol Thomas, Guide Dogs’ Access and Inclusion Manager, said: “We recognise that bus operators

and bus drivers want to help disabled passengers travel with confidence, but we realise it’s not easy to know how best to assist.

We’ve produced this tips leaflet to enable bus companies and their drivers to understand the needs of visually impaired passengers, and how to meet them.”

Guide Dogs is committed to working with transport operators to improve access and the overall travel experience for blind and partially sighted people. It is also running a campaign Talking Buses, calling for all buses in the UK to provide audible as well as visual information about the next stop and final destination.

Guide Dogs is contacting bus operators directly to raise awareness of the leaflet and offer quantities to make available to bus drivers. Stocks of leaflets, and accompanying credit-card sized versions which are easy to carry in pockets, can be ordered from Gill Kenyon, Guide Dogs’ Access Information Officer.

T: 0118 983 8359 E: gill.kenyon@ guidedogs.org.uk W: www.guidedogs.org.uk

Intoximeters Intoximeters has over 70 years experience in designing and manufacturing breath alcohol testing products and has recently launched its new Alco-Sensor VXL (AS-VXL) which is an advanced, handheld, microprocessor driven breath alcohol testing instrument.

The AS-VXL provides a simple, economical method of determining a subject’s breath alcohol concentration with evidential grade accuracy. Additionally, the AS-VXL offers the ability to perform rapid screening and passive testing of subjects or it can be utilized to perform a headspace analysis of a sample over a liquid/drinks container.

The instrument’s design offers great flexibility. The Alco-Sensor VXL can be used in a stand-alone

Combat Alcohol in the Workplace

Employers are often unaware that alcohol problems exist, until the “inevitable” happens.

Penalties for regulatory non-compliance are harsh and disruptive.

Alco Sensor V XL

Intoximeters instruments provide fast and accurate results of breath alcohol levels.

Comprehensive technical support services are available.

Expertise Reliability Support&Service From Policy to Implementation, Intoximeters UK Ltd offers the solution to workplace testing for alcohol To arrange a demonstration contact:

Steve Pope 07834 101673 • spope@intox.com The Alpha Centre • Babbage Road • Totnes • Devon • TQ9 5JA | Tel 01803 868602 | Fax 01803 868701

www.coachandbusweek.com

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mode or it can be interfaced through a docking station or wireless connection with multiple peripherals, including keyboards, printers, magnetic card readers, bar code readers and computers.

All employers have a duty of care to their employees to ensure they adhere to best practice and use equipment suitable for the purpose; the same applies to enforcing a drugs and alcohol policy, which is why many employers are turning to Intoximeters to screen key employees prior to their starting work.

Companies operating in high risk environments or under the Railways and Transport Bill have a particular interest as many of their employees are covered by the particularly strict limits of the act but there are many other businesses, not least bus and coach transport, who have a responsibility to their customers and the general

Tanat Valley Coaches’ Berkhof training coach

public to ensure no one operating their vehicles or machinery does so under the influence of alcohol.

The Alco-Sensor V-XL complete “in a briefcase” solutions provides a printout of each test which can then be used at later disciplinary or tribunal hearings. The AS-VXL also stores all test data for future reference if required.

T: 01803 868602 W: www.intox.com

Tanat Valley Coaches Tanat Valley Coaches has almost 100 years experience serving the borderlands of Powys and Shropshire, with 10 years experience delivering driver training.

It has introduced a fresh range of training in the last three years, including PSV & LGV initial driver training and in-house assessor training.

Tanat Valley also offers a mobile classroom and

The Garage, Llanrhaeadr-ym-Mochnant, Nr Oswestry, Shropshire SY10 0AD

Tel: 01691 780 212

Fax: 01691 780 634

Email: info@tanat.co.uk

Coach Hire • Day & Holiday Tours • Local Bus and School Services • Garage Services • MOTs • Driver Training

Tanat Valley Coaches have been serving the borderlands of Powys and Shropshire for almost 100 years as well as delivering driver training to the bus and coach industry for over 10 years. The last 3 years have seen the training department expand its services, to include:

     

PSV & LGV initial driver training CPC Initial & Periodic Training for PSV & LGV B+E car and trailer training In-house assessor training Driver assessments and training Fuel saving and compliance systems training & development And we can deliver the training to your doorstep with our mobile classroom and training unit, thus supplying fantastic training in the most convenient of ways!

Driver CPC is fast becoming a big issue, with many companies and drivers leaving it till the last minute in the hope that it might go away! Don’t be left behind, contact us today to arrange convenient and flexible training at very competitive rates.

We have recently become a member of RTITB’s Master Driver Consortium, a nationally recognised non-profit training organisation that is one of the largest In the UK, where every instructor is trained to a high standard in order to deliver their high quality courses.

We have a wide range of courses to choose from so, whether you’re an individual looking for a career change or a company looking to reduce overheads and raise standards, Tanat Valley can help you get results. If you have any questions or would like more information contact our Training Manager Daniel Stephenson, who will be happy to help.

www.coachandbusweek.com

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training unit, on board a dedicated training coach. Daniel Stephenson, training manager at Tanat Valley Coaches, said: “The beauty of the mobile classroom is that it can visit operators and allow the training to be done there and then, whether it has the facilities or not. All that is needed is a power point.”

Tanat Valley has recently become a member of RTITB’s master driving consortium, meaning it can be relied upon to deliver high quality instruction with its courses.

T: 01691 780212 E: info@tanat.co.uk W: www.tanat.co.uk

Minimise Your Risk Minimise Your Risk was the first Training Centre to be registered with the Joint Approvals Unit for Periodic Training (JAUPT) and has developed a number of interesting courses which it claims satisfy not only the requirement for drivers to complete the 35 hours periodic training in order to drive ‘commercially’ after September 10, 2013, but also are interesting, informative and fun.

The subjects covered are:n Customer care; n The school run; n Disability awareness (bus and coach versions); n Drivers hours and tachographs (including digital tachographs); n Road risk, including insurance and accidents, highway code, fatigue, mobile phones; n Health & safety and risk assessments, including walk round checks; n Manual handling; n Alcohol and drugs awareness; n Dealing with emergencies; and n Vehicle evacuation.

Alec Horner, MD of Minimise Your Risk, states: “Many of the courses cover ‘compliance’ issues which many smaller operators have not informed their drivers about. We get several signatures and evidence of training of drivers that ticks many important boxes.

Besides covering many health & safety issues there is a ‘fun’ element too and drivers love the drugs and alcohol session. This awareness training never fails to inform and educate drivers.”

In addition to ‘in-house’ courses for individual companies (or groups of smaller companies), Minimise Your Risk will be offering a series of ‘Public’ courses in selected www.coachandbusweek.com

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Alec Horner of Minimse Your Risk trains staff at renowned coach operator Bibbys of Ingleton (SMEs) and give excellent value for money which we believe won’t be matched by any other organisation offering driver CPC periodic training.”

T: 01273 580189 E: minimise@ btconnect.com W: www.minimiseyourrisk.co.uk

Motts Travel locations throughout most regions of England, which will be subject to demand and are likely to be more frequent towards the end of the five-year cycle, when many drivers may need to obtain ‘catch up’ training to maintain their PCV licence for commercial driving after September 10, 2013.

Minimise Your Risk can also provide supplementary assistance for operators. Horner, who is a registered safety practitioner and a Chartered member of the Institute of Safety and Health (CMIOSH), said: “I have recently reviewed and reinforced a number of operators’ health & safety policies and risk assessments, including those which affect companies’ on-road activities, such as drivers handbooks, school trip risk assessments and drugs and alcohol policies.

“Minimise Your Risk is one of only a few organisations which can offer an ‘all-inclusive’ package for small and medium sized operators

Motts Travel of Aylesbury, Buckinghamshire understands the importance of training within any company. The company offers PCV operators relevant training at affordable prices, with discounts for repeat bookings of eight drivers or more.

Motts Travel’s trainers are not just qualified CPC trainers; they also have the crucial industry experience which adds real value to compulsory training.

All Motts courses are designed and delivered by industry professionals to give maximum value for money to every CPC trainee.

Aside from providing nationally recognised qualifications to its own drivers, Motts Travel offers the following courses commercially: n Customer care/disability awareness; n Drivers’ hours and emergency situations; n Emergency first aid at work;

n Essential information for continental coach driving; n Personal health and wellbeing; n Safe and fuel efficient driving; and n Tachograph training.

In 2006, Motts Travel appointed Darrell Minett as its Training Manager to oversee the development of its staff and deliver training to the industry, from newly-qualified PCV licence holders to experienced drivers in need of a refresher. The company is committed to continually improving the standard of drivers’ professional capabilities in order to provide safe, efficient and friendly services to coach passengers. The company believes it is essential drivers understand the importance of the legalities within their profession.

To take advantage of Motts discounts on group bookings on a repeat basis just get in touch with Darrell Minett at the following number.

T: 01296 390193 E: darrellm@ mottstravel.com W: www.mottstravel.com/ training

QV Associates QV Associates has updated its wellestablished courses on the planning of bus timetables and the scheduling of buses and

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drivers so as to focus on the current financial issues.

The Worcester-based firm believes planning and scheduling are sometimes treated as mere technical skills – but they’re actually an essential part of bus operations and every serious professional ought to have a good understanding of them, irrespective of whether they work for an operator or a local authority.

The courses are residential, based at a hotel in Birmingham, and run from Tuesday lunchtime to Friday lunchtime to allow time for travelling to and fro. The next pair of courses this year will be: an introduction to Bus and Crew Scheduling, taking place October 23-26, and Route and Timetable Planning on November 27-30.

After this, the next pair will run in March 2013.

T: 01905 613527 E: courses@qv-associates.

com

Martin’s Driver Training Martin’s Driver Training has, since formation in 1998, endeavoured to offer good value, quality training.

For the passenger transport sector, it offers Operator CPC and Driver CPC training, advice and guidance.

Its small team of experienced, professional trainers have worked with many operators to provide training to suit their needs, including the creation of bespoke courses designed to meet each operator’s individual requirements.

For in-house training provision, Martin’s can provide course creation and instructor training, along with mentoring for in-house assessors and trainers.

Although based in the beautiful county of Cornwall, the company has customers throughout the country which it provides its personal, quality service to.

Martin’s aim is to provide a variety of options and it is approved by the Chartered Institute of Environmental Health to deliver approved health & safety and emergency first aid at work training and exams, which has the double benefit of the training session counting as seven hours of Driver CPC. T: 0845 257 0796 E: martin.martins training@btconnect.com

Hardington Communications Many operators will be aware that Driver CPC training has no official test. With so many different courses being offered by training companies, it can be uncertain what drivers should be learning.

As a driver or employer, how do you know if you are covering the right topics or if the training which is being undertaken is effective?

JAUPT has responsibility for ensuring the standards of teaching and the quality of the trainers and training establishments are of the highest order. However, there are many training centres which, quite legally, only offer one or two courses and many drivers may find themselves repeating the same course more than once.

The Driver CPC guides set out to try and give more detail of what should or could be covered.

These easy-to-understand books try to help ensure drivers and their operators remain compliant and don’t fall foul of the many regulations which drivers need to understand in order to carry out their work legally.

The guides are A5 books, so can easily fit in a pocket or glove compartment and cover many of the questions which drivers and operators have on a daily basis,

thereby supporting all professional drivers in their work.

The guides have been designed for use by all existing professional drivers and have already been used on many Driver CPC courses.

They have been seen as a must by those who have used them. Drivers can test their own knowledge and understanding at the end of each section by completing a series of multiple-choice quiz questions.

Answers can be found at the back of the book.

Some of the topics covered include: n The regulations on Drivers’ Hours and Tachographs; n The Safe Operation of the Vehicle; n Fuel Efficient Driving; n First Aid; n Manual Handling; n The Safe Loading of Vehicles; n How to deal with Emergency Situations; n…And much more.

The latest data from the DfT shows a total of 69 people were killed and over 12,000 people suffered injury whilst travelling in a commercial vehicle during 2011. VOSA has said that improving a driver’s knowledge and understanding is the key to improving road safety and professional standards.

E: Hardington.comms@ btinternet.com

AdvancedCheck Responsible operators need no reminding of their duty of care to check driving licences. The challenge is how to fully address the risks while making it easy to do and cost-effective.

Examining driving licences and paper counterparts twice a year, taking copies for file and maintaining a spread sheet is common practice. Ordering a report or sitting down with each driver to make a call to the DVLA are options to confirm much of the detail.

This assumes the person checking knows precisely what to look for and is bang up to date with changing regulations - and that day-to-day events don’t overtake the process.

There’s a quicker, easier and more reliable way to get this done and it’s not just the big operators like Stagecoach and First Bus who adopt it. While both of these leading operators have embraced the AdvancedCheck approach, numerous users have fewer than fifty drivers – one has only five.

Some operators might be thinking, “We know all our drivers - they’ve worked here for years – we’re family.”

First taking to the road in 1968, Herts-based Golden Boy Coaches began as, and remains a family-owned business. They

AdvancedCheck has been adopted by award-winning Hertfordshire-based Golden Boy Coaches

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August 22, 2012 | COACH & BUS WEEK | 25

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don’t just know their drivers by name – they know their fleet by name, John and Michael being the most recent additions.

The business is proudly steeped in tradition but it moves with the times, winning operator and engineering awards for excellence.

On the subject of driving licence compliance Golden Boy’s Operations Manager Andy Wing sums it up: “When we previously ordered reports direct from the DVLA we were faced with a mass of paper to go through and try to interpret.

Now we use AdvancedCheck. The AdvancedCheck system checks direct with DVLA, so we’re still verifying details from the source authority.

Results are now presented clearly using colour-coded risk indicators. The system is easy to access for routine checking of categories, expiry dates, endorsements etc. Records are there for authorised people to see when it comes to audits.

“Best practice dictates that a professional organisation would want to keep track of driver details. Meeting all our customers’ requirements and those of our coveted CoachMarque status were the driving forces behind us formalising our checking process. Value for money, expert support and ease of use were reasons for selecting AdvancedCheck.”

AdvancedCheck makes sure Driving Licence checks are completed easily, on schedule and cost-effectively. When results are not clear cut, the system allows users to dig deeper or to call on expert support. Telephone and email alerts are used to bring serious issues to immediate attention.

Checks are carried out against DVLA records at set intervals or according to risk, saving money where there is low risk and carrying out extra checks where results show “amber” or “red” on the risk scale.

However many customers hate to think that one of their own would dupe them by handing in a fake or a duplicate Driving Licence (while the other one goes off to DVLA for points to be added) AdvancedCheck checks frequently reveal surprises.

Rumbling rogues aside, perfectly decent employees are regularly caught out by oversight or lack of awareness that regulations have www.coachandbusweek.com

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Liberty Training & Professional Development have workshops which can be tailor made for bus and coach operators, such as this one on conflict management/first aid

changed. DVLA has estimated that 22% of driver’s details are out of date so checks include basics such as name and address matches as well as vehicle category permissions, eyesight correction (glasses), expiry dates and of course, driving convictions.

Available 24/7, depot and shift managers can access what they need to see, when they need to see it while HR find summaries and overviews as useful as individuals’ details.

Only 100% resolution allows operators to be certain of compliance. AdvancedCheck takes the work out of routine cases and the worry out of exceptions. Cost per driver depends on number of drivers and check frequencies but it will hardly register – we’re talking in terms of a gallon of fuel.

The bottom line is, why be compromised on Driving Licence compliance when you can be

certain?

See Coach and Bus Week reader special offer online or call AdvancedCheck on 0141 354 8854 quoting “Coach and Bus Week.”

T: 0141 354 8854 E: enquiries@ advancedcheck.co.uk W: www.advancedcheck.co.uk/ readeroffer

Liberty Training & Professional Development Liberty Training & Professional Development Ltd (LTPD) is a dynamic new company based in South West Wales, providing training and professional development for the public and private sectors.

It is a JAUPT (Driver CPC) approved centre and is accredited

by The Institute of Conflict

Management (ICM).

LTPD’s current audiences include: public services, teachers, NHS staff, stadium stewards, lone workers, security services and private business.

Each course is researched, designed and delivered specifically for the relevant sector or profession and owing to its bespoke nature, the content of the course can be tailor made especially for the needs of a bus or coach operator through conducting an on-site Training Needs Analysis (TNA).

Owing to the reasonable cost and interactive content of its courses LTPD has travelled nationwide to provide training at an operator’s premises or close by. Clients do not need to be based in South Wales to take advantage of the services on offer.

The company’s trainers are mainly retired police officers, teachers and public service staff, all highly qualified and experienced in providing training in the field of conflict management, legislation training, physical intervention, personal safety, first aid and self defence.

LTPD’s mission statement is ‘to serve and protect those who protect and serve others, through education and training.’

The training aims to achieve this by; n Providing awareness and training to employees which will help protect them from injury, liability, lawsuits and claims of negligence and inappropriate conduct; n Assisting in providing protection for employers/managers from litigation, fines and criminal prosecution by complying with the law and demonstrating they take legal responsibility seriously; n Helping to increase morale at work by providing staff with the confidence to act appropriately, competently and within the legal remit of the law and current legislation; and n Increasing confidence in Employers/Managers by demonstrating they care about the safety and well being of staff by providing such training.

Some standout training on offer which coach and bus operators may find of value is conflict management. Many drivers will have experienced aggressive passengers or motorists over the course of their duties and the confidence which LTPD’s training can provide will help

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drivers maintain control of any future incidents, or avoid them altogether.

In terms of health and safety, LTPD provides courses on manual handling, to ensure coach drivers reduce the risks of injury in their day to day duties (e.g. know how to load and unload luggage onto their vehicles without risking injury), as well as first aid, preparing drivers who find themselves first on the scene and giving them the skills to take charge of the situation.

In the event of an accident, proper training in incident reporting and gathering evidence can help operators avoid an unnecessary insurance headache.

As said, all of these courses can be tailored specifically for the needs of an individual client, but Liberty Training does offer courses resulting in CPC qualifications.

M: 07966 765452 / 07815 008513 T: 01994 419772 E: ltpd@mail.com W: www.libertytraining.org

AA Drivetech As the euphoria associated with the London Olympics slowly subsides we find ourselves only a matter of weeks away from the ‘one year to go’ point for the completion of Driver CPC training for coach and bus drivers. Sadly, if recent reports and opinion polls are to be believed, there is still quite a lot of apathy surrounding the acquisition of this mandatory qualification.

It’s a shame because it’s a lost opportunity. Even the most experienced drivers should be able to pick up some useful tips and techniques which might actually make their job more satisfying and maybe even more enjoyable. For those looking for a change, it makes them a more appealing recruitment proposition too.

There is certainly a lot of anecdotal evidence now emerging which suggests the quality of course content and delivery varies enormously depending upon who you go to for your training. The

MARTIN’S DRIVER TRAINING Tel: 0845 257 0796 www.martinsdrivertraining.co.uk Email: martin.martinstraining@btconnect.com

fact that all Driver CPC training courses have to be accredited by JAUPT does not necessarily mean all attendees will benefit from the experience to the same degree.

Jason Vallint of AA Drivetech said: “While the time-old adage ‘you get what you pay for’ is probably true in many cases, I would urge buyers of Driver CPC to consider quality ahead of price to avoid disappointment. There are several competent training providers out there and I believe AA DriveTech is one of those providing quality at an affordable price.

“Companies and drivers should be more careful with their investment in Driver CPC – it’s their time and money after all. A well designed and creatively presented course really can stimulate and develop drivers’ knowledge and fine tune techniques for the benefit of all concerned, and does not need to break the bank.”

AA DriveTech’s dedicated Commercial and Passenger Vehicle Division has 10 full day and eight

half day Driver CPC courses on offer, as well as courses specifically designed for bus and coach drivers.

The courses cover defensive driving, speed management, urban driving, economy driving, customer service, safe manoeuvring, safe use of mobile phones, vehicle checks and loading and many other topics which will be of genuine benefit to even the most experienced of drivers.

AA DriveTech’s online booking site can be found at https://www. aadrivetech.com/DriverCPC/ BookDriverCPC/ T: 01256 495761 (Claire Dennis) E: drivercpc@AAdrivetech.com W: www.AAdrivetech.com/ drivercpc

Specialist Training Tim Barker, Specialist Training Managing Director, writes: “There are enough shock horror warnings about getting your Driver

Vital skills for success

Operator CPC and Driver CPC training, advice and guidance C Courses on Network and Timetable Planning Bus and Crew Scheduling

• Bespoke courses

• Public and in-house training • Instructor training

• Mentoring for assessors and trainers

Q QV Associates

New Alphabet House Carden Street Worcester WR1 2AT Phone 01905-613527 Fax 01905-767509 e-mail courses@qv-associates.co.uk

www.coachandbusweek.com

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CPC training completed before this time next year. Certainly, if you are running behind, speak to us and we will be pleased to sort it out for you.

But, how about reading something which talks about the next five years?

“Driver CPC is about the continual professional development of drivers. This won’t happen if the approach is constantly to rush into last minute training. Disjointed, short termism benefits no one.

Time taken on planning is seldom wasted.

“A straightforward Training Needs Analysis (TNA) should be the basis of your organisational and personal development plans.

Armed with your company business plan, personnel/people development plans, personnel files, budget and the Driver CPC syllabus, you are ready to complete the TNA. “The process is straightforward: n Identify productivity and efficiency targets in the “people” section of your business plan and identify current deficiencies/ training needs.

n Decide the skill sets required to ensure the targets are met and compare these with the Driver CPC syllabus objectives. n Decide which existing courses are suitable or have specific courses designed. n Identify suppliers, test their courses/course design and plan your training days.

“Programmes planned for three to five years have a far more positive effect on company development than rushed training.

Taking a planned approach will always lead to a more successful business in the long run.

“Specialist Training and Consultancy Services have helped many companies carry out this exercise, and subsequently delivered a training package which was an integral part of their business plans.”

T: 01282 687090 E: enquiries@ specialisttraining.co.uk W: www.specialisttraining.co.uk/

Bus & Coach SPECIFIC Driver CPC courses NEW Operator CPC Passenger courses (Combined National & International) Passenger International (Top-Up) courses

CALL NOW FREE ON 0800 328 3297 FOR DETAILS

www.specialisttraining.co.uk

Wright Training Services Wright Training Services Ltd is a family-run business which has been training successfully for over 20 years in the bus and coach industry.

The company provides courses for both drivers and managers including Driver CPC, Manager CPC and the new Refresher CPC. Wright is committed to the need for good training within the bus industry and in particular to the Drivers CPC, where the time to get qualified is rapidly running out.

Traffic Commissioner Beverly Bell has stated there will be no leeway for operators which do not ensure their drivers are trained.

Courses are run by Wright during the week and at weekends. Bookings can be made on an individual or group basis, where clients can either attend the firm’s own training centre in West Thurrock Essex, or have group training provided at their own premises.

Attendees will be provided with comprehensive course information

to take away as reference material for future use and Wright is happy to give assistance after the course if needed.

Wright has a policy which means if someone has booked a course the company is committed to run it, as it understands the arrangements which must be made to be able to attend.

Legislation is constantly changing and to give customers well informed and up to date training, Wright continually updates its instructors with additional training and monitoring.

The company asks those interested to call Janice or Pauline at Wright to discuss training needs free of charge, where they may be able to help or point you in the right direction. You can request a brochure with courses, dates and costs using the contact details below.

T: 01708 867564 E: info@wright-training.com W: www.wright-training. com

Transport Managers CPC Course – New & Refresher New Operators Course Drivers CPC Venue: West Thurrock, Essex or we can come to you 01708 867564 info@wright-training.com www.coachandbusweek.com

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RLR Services Driver CPC legislation was introduced in 2007 to take effect from September 2008 (PCV) and 2009 (LGV). The initial timescales mean drivers with existing vocational licences must achieve 35 hours of training before September 2013 (PCV) and 2014 (LGV).

Times are hard for the transport sector and, regrettably, the first thing which suffers in a recession is training. While the reasoning is understandable, reducing spending when income is limited, RLR Services claims it is fundamentally flawed.

Clive Aisbittm, Dangerous Goods Safety Advisor and partner of RLR Services, writes: “Cutting back on training has a knock on affect. If work is short, drivers and vehicles are sat idle which ultimately results in staffing cuts. Embracing training as a means of (a) occupying drivers’ time, (b) enhancing drivers’ skills and (c) retraining core knowledge,

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Tachodisc offers a range of JAUPT approved courses from its Warrington training school companies can improve the quality of service they provide to their customers.

“Who’s cost? Some operators say the driver, most drivers say the operator and many still think if

they ignore it, the Driver CPC will go away. It won’t. Other articles within this publication will confirm this. The regulations also make it clear the driver is responsible for completing 35 hours in the time frame.

“Drivers must understand if they have not achieved 35 hours by the relevant deadline, they will commit an offence by driving a vehicle commercially, as will the operator who allows them to do so. The penalties will be severe for those who flout the law and will attract the attention of the Traffic Commissioners.

As to who pays – that’s between the operator and his or her drivers.

My suggestion is that prudent operators will pay, with a signed agreement which a driver leaving within a set time period will be expected to contribute to the costs. The operator may be able to negotiate bulk discounts not available to individual drivers.

“RLR Services has been providing training and consultancy to the transport sector (both LGV and PCV) since 1991 and has embraced the Driver CPC as a means of providing additional assistance to its clients. In many cases courses have been tailored to provide client specific training.

“With options to attend open courses or select bespoke courses for in-house delivery, our Driver CPC courses offer the greatest flexibility with a price structure to match (including discounts for block bookings). We make no price distinction between weekdays, weekends or nights – training is delivered to satisfy the

clients’ needs with the minimum disruption. Where drivers opt to undertake training at weekends, this does not affect their weekly rest unless they are attending at their employer’s insistence.

“We can also offer nationwide coverage for larger organisations through our network of training providers. RLR Services is a founder member of The Driver CPC Consortium, ensuring consistent high standards of delivery of material.”

Clive is a National Treasurer of the Institute of Transport Administration and on the Committee of the National Dangerous Goods Training Consortium.

T: 01225 775 252 E: training@rlrservices.co.uk W: www.rlrservices.co.uk

Tachodisc With only 12 months to go for professional bus and coach drivers to complete the required 35 hours training for Driver CPC, many thousands of drivers face having to cram in the required hours before the deadline on September 10, 2013. Helping ease the situation is Tachodisc’s Driver CPC loyalty scheme, which allows drivers to priority book and spread the cost of training courses.

Karen Crispe, Tachodisc Managing Director, said: “The demand for courses over the next 12 months is going to be high, fuelling rumours about price increases and accessibility.

“Our loyalty scheme helps

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R. L. R. S ervi ces

Tel: 01225 775 252

Mob: 07973 214 041

73 Fore Street, Trowbridge, Wiltshire, BA14 8HQ Established 1991

E: training@rlrservices.co.uk

Driver CPC Training – LGV & PCV

Web: www.rlrservices.co.uk

7 Hour Day Release or 35 Hour ‘en bloc’ Pick ‘n’ Mix from our menu of courses plus ‘bespoke’ courses designed to your needs.

Select either a 7 hour module (which include Carriage of Dangerous Goods, Mechanical Handling Equipment & Tanker Awareness) or any two 3½ hour modules to make up a 7 hour training session from the list below:

Vehicle Defect Checks; Drivers’ Hours Records 1st Aid 1; Customer Care; Safe & Efficient Driving;

Drivers’ Hours Regulations; Digital Tachographs; Safe Manual Handling; Transport Security 1st Aid 2 (with 1st Aid 1 for EFAW); Safe Loading of Vehicles; Driver Safety Induction; Driver Compliance; Vehicle / Personal Accident Reporting / Recording;

Training Centres: Trowbridge, Reading or Plymouth – Nationwide bespoke courses

Other Services

OLAT & CPC Update Courses (accepted by the Western TC); IoTA Certificates in Transport Management (LGV & PCV); ADR Training (ALL Classes); H&S Training & Consultancy; OCR CPC for Operators (LGV & PCV).

RLR Services is a Founder Member of The Driver CPC Consortium – JAUPT Regn. No. AC00621 with providers based in Benfleet, Leicester, Macclesfield, Plymouth, Poole, Reading, Sidmouth, Trowbridge & Wolverhampton

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drivers combat this potential availability issue and allows drivers and companies to spread the cost with easy payment terms. It also offers fixed discounted prices during the agreement period plus the ability to schedule and priority book courses.”

Tachodisc is also running special offers on group bookings for Driver CPC courses held in September at customers’ premises.

“We are doing everything we can to help drivers complete their required hours in the time because if they don’t they will not receive their Drivers Qualifications Card (DQC) and will not be able to drive professionally,” Karen explained.

“If after the deadline drivers do not carry their DQC whilst driving professionally, they, as well as their operator, risk being fined up to £1000 each.”

As a JAUPT approved training centre for Driver CPC, Tachodisc offers a range of approved open courses from its Warrington training school. These include seven-hour courses on drivers’ hours and tachograph records, digital tachographs, working time regulations, safety controls, economical driving, accident awareness, vehicle evacuation, customer care, safe loading, defect checks, manual handling and driver wellbeing. All of these courses can also be held at operators’ premises.

T: 01925 283328 E: sales@tachodisc.co.uk W: www.tachodisc.co.uk

Newport Transport The Newport Transport (NT) Commercial Driver Training Centre is a leading provider of HGV, PCV and CPC driver training in South Wales, specialising in comprehensive, expert training tailored to an operator’s diary and budgetary needs.

The centre is responsible for providing PCV and CPC driver training for Newport Bus, the city’s main bus operator, while also being the centre of choice for small businesses, large operators and individual drivers across South Wales and the West of England.

With its dedicated training school and expert team of training co-ordinators, the NT Commercial Driver Training Centre is approved

by JAUPT and offers specialised group and one-to-one training in: HGV, PCV, CPC, Tachograph, Drivers’ www.coachandbusweek.com

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Newport Transport’s Commercial Driver Training Centre offers a variety of training, from coaches and buses to forklift and HGV vehicles hours, Minibus and Forklift driving.

NT’s extensive range of accredited courses and assessments cover all aspects of commercial driver training and can be flexibly arranged to suit an operator’s requirements. The qualified instructors employed are Midas and CPC trained and DSA registered.

One to one training is offered either at an operator’s premises or NT’s offices, while courses can be tailored to fit around existing working hours, seven days a week, including evenings and weekends.

T: 01633 261886 W: www.nt-drivertraining.

co.uk

Institute of Advanced Motorists “Perhaps too much emphasis is being placed on the obligation of drivers to complete their 35 hours of Driver CPC (DCPC) training before the impending deadline and not enough is made of the overall benefit of doing so for all involved in the industry,” writes Peter Rodger, Chief Examiner at IAM Drive & Survive.

“With a seemingly endless list of DCPC courses and modules to choose from and a directory of suppliers growing by the day, it is easy to forget that the purpose of Driver CPC is not only one of complying with legislation, but of improving levels of delivery, service and safety. There’s too much “stick” in the form of looming deadlines and not enough “carrot”; operators and drivers thinking about and choosing DCPC courses which will provide tangible benefits for driver,

operator and most importantly, customer.

“Let’s face it, DCPC costs both in time and money so it is vital those involved ensure they get a return on their investment.

This can be achieved by owners, operators and drivers planning ahead and choosing courses which are of relevance to their business, giving real returns in vital areas such as customer service, safety and efficiency. A few hundred pounds spent on DCPC can, with consideration, mean happier and returning customers, fewer on-road incidents, less fuel used and a fleet of safe and well-maintained vehicles. A return on investment?

Definitely.

“For those faced with undertaking DCPC, it may at first seem that all providers of courses are roughly the same, but the truth of the matter is, they’re not.

Although all legitimate providers will be accredited by JAUPT, drivers and operators should think further ahead than the obligatory 35 hours of training. DCPC may indicate other areas where drivers and operators could improve further and only certain providers will be able to help in these cases. Such additional assistance can take the shape of a dedicated “workshop” addressing a specific issue or the provision of practical, on-road driver training.

“Finding a reputable supplier with the ability to provide a robust plan of training isn’t difficult but may require a little homework, but this will be worth it in the long run.

Ideally, you want DCPC courses which are interactive and engage with the delegate, allowing them to

easily put into practice what they learn throughout the 35 hours of training. It is always important to remember that the driver is always representing the company and is perhaps the only person who deals face-to-face with the customer, so a carefully chosen DCPC supplier with the right course content and delivery benefits the operator as much as it does the driver. Quite simply, DCPC can be looked upon as an investment.

“To date, it appears a minority of drivers have completed their 35 hours of DCPC training ahead of the September 2013 deadline. Granted, there are always many seemingly justifiable reasons to wait; over a year to go, can’t afford the down-time or cost of courses, etc.

However, one thing is for certain – anyone who wants to continue driving professionally in the PCV industry after September 2013 will need to have completed their DCPC in order to get their Driver Qualification Card (DQC).

“You only have to read messages and statements from Senior Traffic Commissioner Beverley Bell to know that non-compliance and ignorance of DCPC will not be tolerated. Punitive measures for non-compliance could include fines, suspended licences and impounded vehicles, with enforcement applicable to both operator and driver.

“Such punishments could, in reality, be insignificant when compared to the damage to an operator’s reputation and brand for being identified as one which has failed to comply. Bad news always travels fast, especially within an industry and with such a highprofile issue as DCPC. “Although all DCPC suppliers are right in saying “Don’t leave it (completing your 35 hours) to the last minute,” all drivers and operators should think of the time and money needed for DCPC as an investment in themselves and the operator they work for and such an investment will begin to pay back”.

T: 0870 120 2910 W: www.iamdrivercpc.com/

cbw

Nationwide Transport Training The well-established brokerage and booking service offered by Nationwide Transport Training Ltd (NTT) provides

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a real benefit to PCV operators and drivers across the UK, particularly with regard to Driver CPC Periodic Training.

NTT has a comprehensive website and provides a 24/7 free booking service to operators where knowledgeable staff offer guidance, advice, and fulfil the complete booking process. This minimises the hassle of understanding the legislation and finding appropriate training.

All the Trainer members and their courses are JAUPT approved and NTT has now organised CPC courses for many large, medium and small operators throughout the UK. John Barker, NTT Director, said: “We have established a good working relationship with our trainer members, who offer courses at realistic prices, and demonstrate a real willingness to accommodate operator needs and deliver courses on dates to suit their business commitments.

“The common demand at the

The WTS crew pictured on their stand at last year’s Coach & Bus Live show at Birmingham’s NEC: Del Haggerty, Daniel Laverty and Charlie Haggerty moment is for training to be delivered local to the operator, in-house or at a local venue and in some cases different operators are grouping drivers together to make up an economical number for all parties benefit. Operators have

Nationwide Transport Training 0845 217 8121 / 0161 335 2073

emma@nationwidetransporttraining.com

A Professional Brokerage and Booking Service Your Business Training Can Save You Money NTT provides a hassle free service to operators and drivers to assist them source appropriate courses to suit any transport training need, particularly Driver CPC. Driver CPC – a legal requirement – courses can include: • Working Time Directive • Tachographs • Health & Safety • Dealing with Emergencies • Vehicle Evacuation • Disability/Wheelchair

• First Aid • Drugs & Alcohol • Customer Service • Fuel Efficient Driving • Dealing with Conflict

Benefits of using NTT: • Free service to operators and drivers • Fully accredited training providers across the UK • No hidden or extra costs • Training records provided • Flexible Training (Weekend/Weekday) • Training providers will travel to you • Group bookings can be arranged to reduce costs

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welcomed our complete booking service, which saves them thinking and research time and allows them more time to focus on running their business.”

Although based in Denton, Greater Manchester, NTT, as the name suggests, is nationwide and can assist any operator anywhere in the UK. T: 0845 217 8121 E: info@nationwide transporttraining.com W: www.nationwide transporttraining.com

Western Training Services Western Training Services (WTS) is offering special discount rates on Driver CPC training until the end of February 2013.

Seven hour (one day) courses are on offer for £42.50 + VAT, with upload fees included. This is an ideal time to contact WTS and get Driver CPC done, in doing so taking full advantage of the coach industry’s winter slowdown.

Courses include driver’s hours & tachographs, passenger comfort safety & welfare and emergency first aid. ‘Full 35 hour Driver CPC week’ courses are also on offer.

WTS’ new one-week Transport Manager CPC course is available for £1000, including the test fee.

The only potential addition to this price is in accommodation costs, but the company can secure deals with nearby providers. This new course has been proving extremely popular with many operators up and down the country and WTS says its pass rates are the envy of all

the other training centres in the UK. In addition to its exemplary standards, WTS can also boast being responsible for the youngest recorded combined International Transport Manager to pass both passenger and freight industries, in the UK. Charlie Haggerty, 21 at the time, was the youngest to hold both international qualifications and has now progressed to that of an instructor level in the subject with Western Training Services Limited.

It is a fantastic achievement which has won Charlie many congratulatory messages from the coach industry on his achievement.

WTS has secured accreditations with OCR, SQA, Pearson Vue, Prometric, ALLMI, JAUPT, DSA and Department for Transport during their journey over the last 12 months.

Del Haggerty, the firm’s Managing Director, has worked tirelessly on achieving one of the highest levels of standards possible for his training company whilst also juggling 650 drivers supplied to operators during the London 2012 Olympics through his subsidiary company Just Coach Drivers.

Daniel Lavery is the Director of Training and is a qualified Department for Transport Dangerous Goods Safety Advisor and also registered with the Driving Standards Agency.

Commenting on the growth of the business, Daniel said: “It’s amazing what Del and Charlie have achieved over the last 12 months.

Del has managed to put WTS up on a pedestal and the spotlight is shining brightly with all the recent accreditations.

“Charlie has also introduced a brand new training division to the mix which is his motorcycle training and CBT school which to date has a 100% pass rate. Very few would dare quote that.

“There are massive plans on the horizon which will secure the future of WTS into the next millennium and its all with full credit to the Haggerty family.”

WTS also has a large division dealing with the freight industry offering online testing for ADR certificates and Transport Manager CPC’s and CSCS cards for the construction industry. Further details on all of the company’s courses can be found online.

T: 0845 894 0844 E: info@wts.co.uk W: www.wts.co.uk

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THE BIG PICTURE

For this week’s Big Picture we’ve crossed the Solent to the Isle of Wight. This scene was caught on camera by Trevor Whelan at the picturesque location which is the Old Village in Shanklin. The vehicle is seen negotiating the dog leg of Church Road on the A3055 as it passes The Village Inn. Turning to the bus itself, ‘K125 BUD’ is a Northern Counties Paladin-bodied Volvo B10B which was delivered new to London General. It then moved around within the Go-Ahead Group, first to Oxford, then to Bluestar before being converted for its role on the Isle of Wight. As well as the partially open sides, it has a sliding sunroof which is protected by the raised surround. The bus is branded for the Shanklin Steamer, a circular route which links the town’s bus station to the High Street via the Railway Station, the Esplanade and Old Village. The vehicle attended last year’s Showbus rally.

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Passengers board one of the smart Plaxton Elite Volvos on an afternoon X55 departure to Glenrothes

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Ferrying coach loads of passengers

Coach & Bus Week’s Gareth Evans visits Ferrytoll Park & Ride, the hub for inter-urban coach services for Edinburgh, a partnership between Stagecoach East Scotland and Fife Council

F

errytoll is a coach and bus Park & Ride (P&R) located just north of the Forth Road Bridge in Fife, primarily for commuting journeys to Edinburgh.

The facility is operated as a partnership between Fife Council and Stagecoach East Scotland. The Council provides, maintains and manages the infrastructure while Stagecoach operates the services and staffs the terminal facility.

The aim is to tackle congestion problems as the number of vehicles crossing the Forth Road Bridge every day tops 60,000.

“The site’s main aim is to offer a more sustainable travel choice for commuters and reduce the rate at which peak-hour congestion has been growing on the Forth Bridge and the main corridors into Edinburgh,” explained Tony McRae, Infrastructure Management at Fife Council.

“Ferrytoll has also proved to be extremely popular with shoppers and off-peak travellers and more recently users of the extremely successful 747 bus airport service.

The facility now acts as a major interchange, with 42 departures per hour, and a high frequency service to Edinburgh, which operate every seven to eight minutes, as well as many other destinations.”

Something which is striking about Ferrytoll is the demographical mix. While there are what might be termed ‘traditional bus users’, there appears to be no shortage of smartly dressed, professional-looking types, who can then be seen driving www.coachandbusweek.com

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1,000 15 The number of car parking spaces at Ferrytoll P&R

The distance in miles Ferrytoll is located from Edinburgh City Centre

A classic illustration of the current capacity constraints at Ferrytoll. The site is set to be expanded in the near future out of the car park in Audis and BMWs. Indeed, it could be said it is the stuff of dreams for those seeking to increase modal shift.

Also notable is the highly informative website www.ferrytoll. org, which for the bus industry, shock horror, actually includes fare information. Furthermore, far from being forced to deal with a dreaded remote call centre, the website lists the landline for the supervisor at Ferrytoll, along with a number of other contacts. It may lack the super high-tec wizardry of some modern day websites, but without doubt it’s got the important part right – the information provision.

original car park routinely operated at or near capacity. To meet the increased demand, phase two of Ferrytoll was completed at a cost of £8m. This included the construction of a multi-storey car park with covered walkways to the facilities building and increased the capacity from 500 to over 1,000 spaces. In addition to the multi-storey, access to the facility was improved by the provision of a dedicated lane on the A90 approach and improvements to bus flows on Hope Street, Inverkeithing.

“You wouldn’t drive into the centre of Edinburgh if you’re sensible. Ferry Toll is easy to reach by road and there’s free parking.”

Sarah Longair Operations Director, Stagecoach East Scotland

History

Funded by the Scottish Executive, Fife Council, the European Union and Scottish Enterprise Fife, construction of the initial phase of Ferrytoll started in November 1999.

At a cost of £4.2m, the site opened on November 13 2000.

The facility included a 500-space surface car park, dedicated on and off ramps to the adjacent A90 and a purpose-built facilities building with a heated waiting room, office accommodation, toilets and a bus turning circle.

Such was its success that the www.coachandbusweek.com

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The facility has received national recognition, winning seven prestigious awards including first place in the Transport Integration Categories at the Scottish Transport Awards and the ‘Award for Integration’ at the UK Bus Awards in 2009. For the latter, judges rightly described it as an “excellent example of how strategically located and well-served facilities can increase and enhance the image of public transport.”

More recently, Ferrytoll helped Fife Council to become the Scottish Transport Local Authority of the Year in 2010 & 2011.

The site has increased in popularity and is now an important interchange and car share facility.

Ferrytoll celebrated its 10th birthday in November 2010 with capacity again being challenged but looking forward to the future with further improvements expected when the new Forth Crossing is completed within the decade, more of which later.

Ferrytoll Operations

Supervisor John Watson and Relief Supervisor Brian Inglis

“For me it’s about presentation – the quality of service we deliver,” explained Sarah Longair, Operations Director.

“We don’t have a Commercial

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0430hrs

The time Ferrytoll P&R opens to the travelling public each morning of the week

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Inside the terminal building. Facilities include a hot drinks and snack vending machines and a TV Director at Stagecoach East Scotland – it comes under my remit.

I like to think we’re becoming proactive rather than reactive. By doing so, we’re helping to minimise the number of complaints. We’re definitely not perfect – we probably never will be but we’re always striving to be perfect. I think we should be judged on how we respond or deal with situations.”

Sarah continued: “Ferrytoll opened in May 1999. It started with 72 departures per day and a couple of members of staff on site in a caretaker role – as opposed to a supervisory capacity.

“The original number of car parking spaces has since been doubled which has helped increase the numbers of people using it.

You wouldn’t drive into the centre of Edinburgh if you’re sensible.

Ferrytoll is easy to reach by road and there’s free parking.”

Turning to fares, Sarah said the range has been simplified. “In May 2011 we removed a complex range of individual weekly tickets. It’s now easier for customers and drivers alike. For example, you can now buy a Ferrytoll megarider for £24 per week. For an additional £1 you can buy a megarider covering the whole of our network in Fife, Edinburgh

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and Dundee.

“Keeping it simple is vital. Our close proximity to Edinburgh Airport means we get a lot of non-regular users. Sometimes we get people here who speak little or no English but we always try to ensure things are dealt with in good humour.”

In terms of investment, Sarah said: “Our most recent investment here is in new Plaxton Elite-bodied Volvo B13s for the X59 Edinburgh to St Andrews service. They’ve been extremely well received – they

“Usage of the facility has continued to grow year-on-year with the car park now regularly reaching 80-90% capacity and often reaching capacity during the summer periods when the Edinburgh festival is on.”

Tony McRae Infrastructure Management, Fife Council

benefit from leather seats and WiFi. “Another beneficial change in recent times is 18 months ago we introduced supervisors here, who can take responsibility. Particularly during the morning peak, we need someone out there to ensure safe and efficient operation. Even in the middle of the day we get services which are heavily loaded. Having unrestricted concessionary fares also makes a difference.”

Asked about the effects of the recession, Sarah, who sits n the CPT Scottish Bus Commission, replied: “We’ve not experienced a real difference in the number of commuters but in some communities, we’ve seen decline on local services. We’ve tried to take stock of the situation.

“For us the big threats are concessionary fares, BSOG and what’s happening in political terms.

We’ve looked at the network – we’ve topped and tailed. By this I mean we’ve removed occasional journeys where there were little or no passengers on a regular basis.”

There are currently around 500 departures per day from Ferrytoll, including Megabus, Citylink, local bus services and Fife Express coach services. The latter make up the lion’s share. Not to be forgotten is

the site is also served by a solitary First-operated route, the 651, which links Dunfermline with Livingston.

Keen to exude Stagecoach’s environmental credentials, Sarah said the Fife Express network, which serves Ferrytoll, is carbon neutral. “We planted enough trees to offset emissions for five years.”

Turning to capacity, Sarah explained: “We’re restricted to single-deckers due to the Forth Bridge. There are so many occasions when we’re unable to operate double-deckers, which can lead to capacity problems. The new bridge will have wind shields. The intention is the existing bridge will be used solely by public transport.”

On the technology front, Sarah said: “In partnership with SESTRANS (South East of Scotland Transport Partnership), we’re piloting RTI on the Express services, airport routes and service 19 to Dunfermline and Ballingry. This is the NEO system, which has been adopted by SESTRANS.”

The Supervisors’ Views

Three full-time supervisors work at the site on shifts. This comprises an early and a late turn, which involves two working while one is on rest – it’s a three-week rota.

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Supervisor John Watson took up the story: “There are 530 departures per day. This site is open from 0430 to 0030hrs, Sunday to Thursday, while on Friday and Saturday evenings the gates close at 0100 – shortly after the last arrival from Edinburgh. A seven-day parking restriction is in place for the duration of the peak summer holiday period. The site’s main use is as a park & ride.

“We’re also an agent for Megabus.

We can book seats for customers on the internet for a 50p booking fee. It’s a useful service, especially for OAPs. “I’ve been doing this job for a year. Previously I was an SVQ (Scottish Vocational Qualification) Assessor. Prior to that I drove for Stagecoach and I was also a Supervisor. I’ve enjoyed my time with Stagecoach. It’s a good company to work – for they’re very fair.”

Asked what goes wrong, John replied: “Road works and tailbacks on the bridge. However, all five Fife depots run vehicles into Edinburgh, all of which go through here. We keep a paper record of the timings.

While we can’t log everything because we deal with customers and they clearly take priority, we aim to log as many as we can. We let Supervisors at the depots know if a vehicle is running late for any particular reason, allowing them to put another bus in service if required.

“It’s quite a varied role. The main part is dealing with the public, such as answering timetable queries.

There’s certainly never a shortage of things to do, however.”

Brian Inglis is a Relief Supervisor.

During CBW’s visit he was gaining experience to take over the reigns for when other staff are seconded to the south of England during the Olympics.

“Hopefully when Halbeath opens, I’ll go there. I enjoy this role – it’s a new challenge for me,” said Brian.

Ferrytoll Future

Ferrytoll is to be redeveloped as part of the new Forth Crossing, while an additional P&R site is also set to open at Halbeath.

“Usage of the facility has continued to grow year-on-year with the car park now regularly reaching 80-90% capacity and often reaching capacity during the summer periods when the Edinburgh festival is on,” explained Tony. “Passenger usage has

also grown over the years with approximately one million people boarding/alighting buses and coaches in any one year.

“Looking ahead, Transport Scotland, in partnership with Fife Council will be delivering a scheme as part of the for the Replacement Crossing which will see the bus operating area at the front of house significantly increased in size as well as improvements to the vehicle access. Fife Council will also be delivering, with funding from

Transport Scotland/ the Scottish Government, a new 1,000-space park on a new site at Halbeath which is approximately five kilometers (three miles) north on the A90 at the Halbeath/Crossgates junction.”

The new Ferrytoll will probably open in 2014, as Sarah explained: “It’s in the early stages of conception but I envisage Ferrytoll will serve Edinburgh and Halbeath will serve Glasgow.

“While the infrastructure forms

Promotional branding on the rear of a Plaxton Elite Volvo coach

Sarah Longair: a brief history

At 31 years of age, it could be argued Sarah Longair has achieved commendable career success to have reached the rank of Operations Director in a Stagecoach UK Bus operating company.

A veteran of the company’s established and renowned Graduate Scheme, Sarah’s passion for her work is unmistakable.

“I studied Maths and Finance at Heriot Watt University in Edinburgh.

I considered accountancy as a career,” explained Sarah.

How did she end up at Stagecoach? “Coming from Dundee and Perth, I’ve known about the Stagecoach story all my life. I was only too aware of the rags to riches tale, which I must admit always impressed me.

“I passed the interviews and gained a place on the Stagecoach UK Bus Graduate Scheme.

“The Graduate Scheme has done a lot for me, so it’s great I can now put something back. I’ve mentored several people – both at West Scotland and in East Scotland.”

Over 1,200 people report to her – including drivers and a small

Stagecoach East Scotland Operations Director Sarah Longair commercial team.

“I enjoy my work. Because it’s a job where you’re involved with people all the time, no two days are ever the same. Clearly, there are highs and lows, but the beauty is being able to make a difference.”

With Sir Brian Souter having personally highlighted Ferrytoll as a beacon of excellence in the firm’s operations north of the border, Sarah said: “I come to Ferry Toll when I’m having a bad day. Seeing the seemingly endless stream of customers makes me feel good.

It’s vital to get Ferrytoll right. It’s a huge team effort – we’re fortunate to have a great group of people.”

part of the new Forth Crossing project, Stagecoach will invest in the fleet. Precise details are not currently available – the first sod has yet to be. We have committed to serving both sites. The initial investment is Glasgow Express services from Fife.

“Now the M80 road works have finally finished, we can operate reliably and usage is growing.

Personally, I expect we’ll probably acquire more Volvo B13s – but of course, that depends on what the Group vehicle order is.

“The plan is for the new Ferrytoll to include a dedicated room for drivers and a separate office, which will make a huge difference. After all, it’s not professional to have noncustomer service staff in the office.”

Operationally, the ‘Intelligent Transport System’ will redirect bus traffic to the new Forth Crossing and operate the hard shoulder as an integrated bus and refuge lane when weather conditions dictate .

Visit www.ferrytoll.org .

More on the new Forth Crossing can be found at www. transportscotland.gov.uk

Looking back on her time on the Graduate Scheme, Sarah said: “I think the speed of my career development proves just how good the Scheme is. After completing my two years, I was appointed Operations Manager at a depot in Manchester. The Scheme gave me such a good grounding I was quickly able to make a big impression, which led to my promotion to Operations Director at West Scotland. Once you reach management level, it’s a case of ‘the more you put in the more you get out’. Stagecoach is an ideas business. Because there’s no complex hierarchy, the flat structure leaves room for your ideas to be heard.

“The things which stood out were the training and the support.

Most of all, the Scheme gives you the confidence to make the most of your natural abilities. There are enormous opportunities for people with skills, knowledge and selfbelief. The Scheme equips you with all of them, so I expect there will be plenty more Stagecoach graduates reaching Director level soon.”

Concluding, Sarah said: “If you’re in the bus industry, Stagecoach is a great place to be. There are always lot of exciting things happening.”

www.coachandbusweek.com

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44 | COACH & BUS WEEK | August 22, 2012

LEGAL news › UPPER TRIBUNAL

Upper Tribunal cuts First’s Manchester fine First Manchester appeal allowed, resulting in a decrease in the penalty originally issued by Traffic Commissioner Beverley Bell from £285,000 to £213,705 In March this year, Traffic Commissioner (TC) Beverley Bell fined First Manchester £285,000 after she ruled the operator had not met the industry regulation of 95% punctuality on services. On July 26, the Upper Tribunal decided to accept First’s appeal and reduced the penalty to £213,750, calculated at the rate of £225 per vehicle as opposed to £300 per vehicle.

BACKGROUND At the Public Inquiry (PI) in February, the TC was critical of the firm’s defence for its late-running operations. After First Strategic Development Director (North) Richard Soper told the PI the company was operating in “difficult financial circumstances”, the TC said: “I don’t think I would be saying it’s difficult economic times if I had made a profit of £14m. You are wasted in the bus industry. You should have gone into politics. But I don’t do politics – I do evidence.”

Bell believed the operator had not done enough to put things right after the initial investigation, which took place over 12 months previous to the PI. At the adjourned hearing in March, the TC said: “The main reason I imposed the penalty was because the operator hadn’t done enough to make sure these services ran on time.

“I want to send a message which is, without imposing a penalty, First Manchester would not have focused its mind enough to meet the legislation and I still feel it’s being complacent.”

The TC said she could have fined the company up to £500,000 but decided on £285,000 in view of the work the company had already done in improving services.

APPEAL HEARING First Manchester’s appeal hearing took place on June 19 at Victory House in London. The Upper Tribunal on the case was lead by www.coachandbusweek.com

LegalNews.indd 44

His Hon. Michael Brodrick, Judge of the Upper Tribunal, Principal Judge for Traffic Commissioner Appeals.

The tribunal referred to the case Ribble Motor Services Ltd v Traffic Commission for the North Western Traffic Area [2001] EWCA Civ 267 and also took into consideration the factual background to the appeal.

EVIDENCE In January and February 2011, four Bus Compliance Officers (BCOs) monitored registrations held by First Manchester. The table below illustrates the BCOs’ findings and the operator’s non-compliance rates.

After the study took place VOSA wrote to First providing details of the exercise. On March 2, 2011, First provided a detailed reply. It acknowledged some services were not operating in accordance with the registered particulars and they had been observed to be outside

the parameters, of not more than a minute early or five minutes late, laid down in the Practice Direction issued on January 1, 2005.

The operator did however contest some of the results. It argued the overall unsatisfactory service provision figure of 21.11% VOSA calculated should be reduced to 15.7%.

First made the point that over the period of the monitoring exercise there were a number of major roadwork schemes on several of the monitored routes and insufficient notice had been given to enable the timetables to be revised. First states the two to three week notice it is given, including for major schemes, is not enough time to obtain new departure slots, design new timetables or produce new driver duties. It also referred to the added complication that many roadworks failed to start or finish on the designated dates. Additionally, it

Summary: Operator’s non-compliance rates

(i) (ii) (iii) (iv)

No. of Registrations monitored 10/369 6/369 6/369 10/369 Journeys 236/240 221/224 163/164 233/239 Non-compliance rate 1% 1% 0% 2% > 1 minute early 10 9 4 14 Non-compliance rate 4% 4% 2% 5% > 5 minutes late 43 39 24 31 Non-compliance rate 17% 17% 14% 12% Overall non-compliance rate 23% 26% 17% 21%

At the original PI, Bell disputed First’s claims about the economic climate

said it found it “considerably more difficult to ensure services were punctual at intermediate points.”

Furthermore, First said the sample reviewed in the monitoring exercise may not have been representative of its operation as a whole.

At a meeting between VOSA and First on March 28, some of the challenges made by First were accepted while others remained outstanding. This had the effect of reducing VOSA’s unsatisfactory service provision figure to 19.40%.

The TC was provided with a number of letters from individuals complaining about late running, non-running and early departures.

The letters went on to explain the consequences for each individual

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August 22, 2012 | COACH & BUS WEEK | 45

the lack of priority given to buses during roadworks. He also described the four methods used

by First to monitor punctuality.

He said the ‘early running’ figure was the first figure which he considered when provided with punctuality data, because, “early running is not tolerated” and it was his aim to keep the figure “as close to zero as possible.” He gave an assurance that First would continue to collect and collate information about punctuality and it would act on the information with a view to improving punctuality and reliability.

Soper explained the steps being taken to improve services which failed to meet punctuality standards included adjusting timetables to allow extra running and recovery time. He said once he was satisfied a punctuality problem was not likely to change, for example as a result of temporary roadworks being completed, action should be taken straightaway.

At the adjourned PI on March 13, Soper gave specific examples of when First was not given enough

Key Points:

First said service updates were hard due to the need for departure slots of the unsatisfactory service which had been provided.

THE PUBLIC INQUIRIES The PI began on February 6, 2012.

First was represented by Mr Chant. The TC gave First credit for the steps it had already taken in relation to ‘early running’. She said: “It is clear to me your clients are taking an extremely proactive view as far as bus service reliability is concerned.”

An extract from a statement from Richard Soper asserted if the remaining challenges and the ‘reasonable excuses’ put forward were accepted then there would be a compliance figure of 82.5%.

LegalNews.indd 45

Mr Chant proposed 82.5% as a ‘starting point’, which did not include the temporary roadworks.

He submitted that if the additional factors which he wished to advance were taken into account the compliance figure would improve to 92.8%. In the alternative he submitted that the operating conditions at the time of the monitoring exercise meant it was not possible to achieve the target of 95% compliance.

Ken Poole, First Manchester Service Delivery Manager, explained he had expressed frustration to some of the local authorities about the failure to give sufficient notification of roadworks and

TC originally fined First Manchester £285,000 for failing to comply with registered timetables TC cited compliance figure of 82.5% to work out penalty Tribunal believed TfGM monitoring exercise should have been considered, with a compliance rate of 86.3% On basis of TfGM evidence, tribunal lowers penalty to £213,750

The tribunal found TC Beverley Bell (pictured) failed to take account of First’s own monitoring and that conducted independently by Transport for Greater Manchester

notice of roadwork schemes.

Dave Alexander, Regional Managing Director (North), First UK Bus, said the information the company had showed that, where there were problems, they were being dealt with but there were also services which were very good. The main point which he sought to make was First had put in place a process to evaluate the performance on all its services.

Alexander accepted punctuality went to the heart of customer satisfaction. He assured the TC punctuality was at the centre of all First was trying to do. The TC stated the letters she had received, the evidence from TfGM and the evidence from First all showed: “an awful lot more has got to be done by FirstGroup in Manchester to improve its service reliability.

It requires a cultural change and it requires some significant commitment, whether it is money, a change in the timetable or getting rid of services.”

Alexander agreed with what the TC had said and he felt a change in culture was “absolutely at the heart of it.” The TC summed up by saying she felt the problem was “complacency.” Alexander disputed Bell’s view saying what was needed was “a greater level of local focus.”

The TC was not happy to raise the figure of compliance to higher than 82.5% despite Mr Chant’s call for the consideration of roadworks.

She said: “I think the overall evidence shows even despite the roadworks First Manchester is still not achieving the 95% of services running within the window.”

Mr Chant argued: “The roadworks created operating conditions which precluded First from achieving the 95% benchmark at the time of the monitoring service.”

He also referred to the figures presented by TfGM which performed its own monitoring exercise showing a compliance rate of 86.3%.

The TC reached the conclusion: “The evidence shows this company is failing to comply with the TC’s guidelines; it is failing across the board, it is failing across the depots and it is failing across its services.”

Then, referring to the submissions from Mr Chant, she said: “In some respects it is irrelevant whether I exclude the roadworks. If I exclude the roadworks it clearly has a significant impact on the BCO

www.coachandbusweek.com

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46 | COACH & BUS WEEK | August 22, 2012

LEGAL news › UPPER TRIBUNAL

compliance evidence. However, even if I exclude the roadworks, it does not alter the findings of TfGM with its monitoring and it does not alter the findings of the operator with regard to its own monitoring of its own services. I am required – indeed it would be perverse of me not to – to look at matters in the round. For that reason, I shall deal with this case on the basis the operator is generally managing to achieve a compliance rate of between 82 and 83%.”

She also concluded First’s review of its operations was carried out too late and insufficient time, focus, effort and resources had been given to ensure reliability and punctuality.

She pointed out First had had 12 months since the BCO monitoring exercise but she had been told by the Service Delivery Director he had still not got round to making changes.

Turning to the question of whether or not it was appropriate to impose a penalty Bell said, because of complacency, she did not think First would focus sufficiently on changing without a penalty. She then turned to the level of penalty and considered the two bands, of 80-84% compliance with a suggested penalty range of £250£400 and 85-89% compliance with a penalty range of £150-£250.

In each case the level of penalty chosen has to be multiplied by the appropriate number of vehicles. On the basis of 83% compliance the TC concluded a penalty somewhere towards the middle of the £250£400 band was appropriate. She rejected the argument that the penalty should only be applied to 10% of the fleet (being the proportion covered by the monitoring exercise), on the basis that the other evidence tended to show the remaining 90% was also non-compliant. She chose a figure of £300, which when multiplied by 950 produced a total of £285,000.

In addition she requested and was given two undertakings. The first was First would provide reports three months and six months after the date of the decision, setting out the position with regard to monitoring and the actions taken to ensure the services were reliable.

The second was First would consent to TfGM sending their monitoring figures to the TC. She concluded: “I make it clear for the avoidance of doubt at First, I do not expect them to achieve 95% compliance all of the time. It would www.coachandbusweek.com

LegalNews.indd 46

The Traffic Commissioner was unimpressed by efforts First had made be unreasonable of me and it would be unrealistic in present operating conditions in Manchester. I expect the operator to take swift proactive action. That is why I ask for those undertakings.”

THE APPEAL On April 11, 2012, First filed a Notice of Appeal against that decision. The grounds of appeal raised three points. Firstly, the TC failed to consider the extent to which the overall rate of noncompliance should be reduced to reflect non-compliance for which the operator had a reasonable excuse. Second, the TC failed to have proper regard to First’s own evidence as to the overall compliance rate and/or the evidence of the monitoring conducted by TfGM. Third, in setting the penalty rate the TC failed to give sufficient credit for the steps being taken to improve reliability.

At the hearing of the appeal Mr Nesbitt appeared on behalf of First.

Mr Nesbitt accepted a penalty was appropriate but questioned the way in which the TC had reached the figure of £300 per vehicle and submitted it should have been significantly lower.

CONSIDERATION OF EVIDENCE Considering the first point the appeal raised, the tribunal understood that even if every explanation put forward by First was accepted it was not suggested it would have raised compliance levels to the 95% target. Therefore, the first ground of appeal fails.

The second ground was that the TC failed to have proper regard to First’s own evidence as to the overall compliance rate and/or the evidence of the monitoring

“What matters is that this operator has known for a considerable period of time that it cannot comply and that it has not been complying and in my view it has not taken enough proactive action.”

Beverley Bell Traffic Commissioner conducted by TfGM. Mr Nesbitt submitted that the TC was wrong to settle on a non-compliance figure of 82-83% and in doing so without further explanation she ignored the evidence of the TfGM monitoring exercise and First’s own evidence, which gave higher reliability figures.

The TC described the monitoring exercise conducted by TfGM as: “A whole lot more representative because there is a whole lot more observations over a longer period of time.” Far from giving reasons to reject the results of that exercise she appeared, during exchanges with Mr Chant, to be treating these results as more representative of the operator’s overall rate of compliance. Having come to that conclusion the tribunal believed the TC could only disregard the picture presented by these results after giving reasons for rejecting them, but she gave none. Nor did she give reasons for rejecting First’s own figures. Although it is self-evident, a monitoring exercise carried out by an operator lacks the independence of such an exercise conducted by BCOs or TfGM. TCs will wish to ensure the methodology is sound,

the results are accurate and reliable and they provide a representative picture of the overall reliability of all the services provided by the operator.

The tribunal determined the TC was plainly wrong not to take the evidence of the TfGM monitoring exercise into account when determining the level of the penalty, which was clearly appropriate, in this case. The tribunal proposed to accept and act upon the TC’s assessment of the TfGM exercise.

On that basis the compliance rate is towards the bottom of the 89-85% bracket, in other words it falls in the bracket above the one in which the case was placed by the TC. The third ground was that in setting the penalty rate the TC failed to give sufficient credit for the steps being taken to improve reliability.

The tribunal understood the TC was unimpressed by the efforts First had made. She concluded their approach could be summed up as ‘complacent’. She was critical, in the tribunal’s view rightly so, of the suggestion that First found it “considerably more difficult to ensure services were punctual at intermediate points.”

The tribunal believed First failed to prove the TC was plainly wrong not to give the operator greater credit for the steps it was taking to improve compliance, beyond those factors to which she expressly referred. In paragraph 30 of the typed version of her decision the TC said: “What matters is this operator has known for a considerable period of time that it cannot comply and that it has not been complying and in my view it has not taken enough proactive action.”

It seemed to the tribunal the TC is saying operators can only expect limited credit for remedial action when they take it some time after the problem, which it is designed to solve, has become apparent. The tribunal agreed with this.

Judge Brodrick concluded: “It follows the Appellant has succeeded, but only, on the second ground of appeal and we must now reassess the level of penalty. The case falls at the more serious end of the penalty range in a different bracket, namely £150-£250.

“In our view the appropriate level of penalty is £225 per vehicle, which means the penalty is reduced from the figure of £285,000 imposed by the TC to £213,750.

“To that limited extent the appeal is allowed.”

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48 | COACH & BUS WEEK | August 22, 2012

open platform › Ray wilkes

Selling buses to the motorist Bus Users UK member Ray Wilkes offers his thoughts on how to better persuade car users to board the bus A car driver can go anywhere at any time. Other than inability to drive or poverty, why would anybody choose not to have a car? Well, without a car you save about £4,000 a year after tax and over 40 years that’s £160,000. It’s enough to make serious living standards improvements and provide an earlier retirement. There is far less likelihood of involvement in a road accident or trouble with the law. There are no worries about where the car is and what is happening to it. On a bus a paper can be read, a crossword completed, a mobile or iPad used or a nap taken with or without the aid of previously consumed alcohol.

Activities which are not safe in a car! Time on the bus can be quality time with friends and family or just watching the world go by, whereas driving and parking can be stressful.

These real benefits come at a price and a choice must be made whether to be car-free or not. More planning ahead is needed with public transport. Relationships can sometimes be strained if friends refuse to use a bus even when it would be better than using their car.

Sometimes an offered lift is a godsend, yet other times it is an imposition when walking or a bus ride would be better.

More importantly, you cannot live or work just where you like. Your choices are constrained, and not helped by businesses, politicians, the media and planners assuming car ownership will be your choice.

In the past, bus managers may have made the same assumption, as the profession would clearly attract people who like driving.

Fortunately, modern bus managers regularly use buses and appreciate its benefits.

Of course people complain about lack of services from where they live to where they want to go. However, if you want to work in a place which is that inaccessible by public transport maybe you have to learn to drive or look for another job. It shouldn’t be assumed that either the bus company or the local authority can provide buses to everywhere. Many modern industrial estates require so few employees that public transport cannot be financially viable, so driving or cycling is essential for these jobs.

People like to retire to the countryside, which is fine whilst you can still drive. However, when you become too old or ill to drive, should the local authority be expected to provide a bus service? Perhaps you should have used the bus when you did not need to so it was there when www.coachandbusweek.com

OpenPlatform.indd 48

Rural bus services need tourists to board if they are to be financially sustainable, argues Ray you did need it?

Buses are for mass transport, not a taxi, hospital or social service. This may seem harsh on those who cannot drive, yet if the planners took the view that buses were a form of mass transit which could considerably reduce congestion and pollution, we would be more likely to get good quality bus services which would include a social and hospital service.

Policies which see buses as transport of the last resort or as a social or health service inevitably lead to poor quality and highly subsidised services.

For hospital bus services to be viable, ways have to be found to make them useful to staff as well as visitors and patients. Similarly, if we want rural buses, and as a hiker I do, then rural buses need tourists on board if they are to be financially sustainable. Unfortunately, many local authorities see rural buses as being purely for the few local people, leading to poor quality and expensive services. In so many cases, even outside our national parks, services could be more economic if they were seen primarily as a way of bringing townspeople into the countryside to spend their money.

On the whole, people who prefer to be car-free can make sensible choices about where they live, work and play. Bus companies have now largely discovered the paradox that if they market their buses to car owners they make more money and can provide better services than if they only aim to provide buses to those without cars. I think

most people in Bus Users UK realise this but we still have to get that message across to politicians and planners in order to get pro-bus policies.

We are here to campaign for better bus services and I firmly believe that if buses were seen as a potential mass transport commodity rather than as a public service we would be more successful in our campaigns.

Ray Wilkes is a member of Bus Users UK, and Secretary and Co-ordinator of West Yorkshire Campaign for Better Transport. He became involved in transport campaigning in 1969 when he and fellow campaigners opposed the proposal to build a motorway in the Airedale Valley and last year gave evidence at the Transport Select Committee’s inquiry into Bus Services After the Spending Review. Bus Users UK is encouraging more members says Ray - to join visit their website www.bususers.org If you want to let off some steam, just tap away at the keyboard and send your rant (or carefully-reasoned views) to gareth. evans@coachandbusweek.com, or call 01733 293243. Make ‘Open Platform’ the subject line. Alternatively, send your missive to: CBW, 3 The Office Village, Cygnet Park, Forder Way, Hampton, Peterborough PE7 8GX

20/08/2012 12:23

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August 22, 2012 | COACH & BUS WEEK | 51

COACH&BUSMARKET – the place to buy and sell

To advertise on these pages for as little as £30 just call 01733 293247

Passenger and Commercial Vehicles Recovery Dismantlers Parts Sales

Dennis Pointer Dart Mk2 x 130

All spares available includes engine, gearboxes, seats, etc.

Call: 01226 727769 Mobile: 07912 103497 Email: geoff-ripley@btconnect.com www.geoff-ripleysbuscoachsales.com

2003 Mercedes Sprinter 413CDI

1998 Mercedes Sprinter 410D

16 seats, manual tacho, forced air, parcel shelves, reading lights, boot space, MOT til April 2013 £8,500 + VAT

16 seats, manual tacho, parcel shelves, tow bar £4,500 + VAT

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Due to fleet replacement, we have the following vehicles for sale: Dennis Plaxton R Series Cummins 420 2004: 5 x 53 seats 2005: 2 x 53 seats Volvo B12B Plaxton Paragon: 2006: 2 x 49/53 seats with WC All are well maintained, low mileage examples (approximately 62,000km per annum) with long MoT, air conditioning and AStronic/Easyshift gearboxes. Owned by us from new and used on our own holiday programme. All over cream.

Priced to sell at £47,000 (04 reg), £57,000 (05 reg) and £92,000 (06 reg) plus VAT. Sorry no part exchange facilities!

To view contact Tom Smith, Operations Manager, Alfa Travel on 08451 305777

...then 50 come along at once.

Due to a major influx of new vehicles, we are selling a number of ex-TWM service buses.

They’re in great condition for their age and have been maintained to a very high standard.

There are currently 50 vehicles available, all stored at our site for viewing.

Although mainly Volvo, Scania and Optare single deck, there are some double deck buses also available.

All will be sold with 12 months MOT and repaint if required.

Please call for more details. Finance and rental packages available.

Volant PVS Ltd, Beecham Business Park, Northgate, Aldridge WS9 8TZ T: +44 (0)1922 457003 volantpvs.co.uk

Due to the Summer Bank Holiday please note that our Advertising copy deadline for the issue of August 29th is noon:

Friday August 24th Contact Jade Cassidy now for details of our current offers : 01733 293247 jade.cassidy@coachandbusweek.co.uk

Telephone Jade Cassidy on 01733 293247 or email jade.cassidy@coachandbusweek.com

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Ensig DOUBLE DECK 1999 T/V REG DENNIS TRIDENTS

LEZ

COMPLIANT

Cummins/Voith, LEZ compliant with traps, Plaxton President bodies, 62 seats dual door (£13,000) or 70 when converted to single door (£16,000).

1999/2000 T/V/X REG DENNIS TRIDENTS

Cummins/Voith, LEZ compliant for 2012 with traps to Euro 4, CCTV, Alexander ALX400 bodies, DDA compliant or upseated to 80 seats.

2000 DAF SB120

1999 T/V REG DENNIS DART SLF’S

Cummins / Allison, Wrights Cadet body, ramp, wheelchair space, Hanover LED’s, CCTV, 39 retrimmed individual seats, from our own fleet and very tidy.

1997/98 VOLVO OLYMPIANS

1983 LEYLAND OLYMPIAN

1995 M REG DENNIS DRAGON

1997/8 R REG VOLVO OLYMPIANS

Caetano Compass bodies, 39 seats, ramps.

Gardner 6LXB / Hydracyclic, ECW low height body, 77 seats, MOT 05/13.

Volvo Euro 2 engines, ZF gearboxes, Northern Counties bodies, 78 seats.

Cummins/Voith gearbox, Duple Metsec body, recent floor and 92 coach seats.

LAST ONE

Volvo Euro 2 engines, ZF gearboxes, Alexander low height 13 feet 8 bodies, 87 seats.

2005 BMC FALCON

Cummins ISB Euro 3 engine, Voith gearbox, 40 seats, full DDA, MOT 05/13, £13,000 plus VAT.

1999 DENNIS TRIDENTS

Cummins/Voith, Alexander ALX 400 bodies, 63 seats or 70 as single door.

OPEN TOP BUSES A SPECIALITY -

Juliette Close, Purfleet Industrial Telephone 01708 865656 Fax: 01708 8 Visit our website for current s

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nbus

K ER SPECIALIST 1998 R REG DAF SB3000’S

ZF automatics, Plaxton Premiere 320 bodies, 53 seats, exhaust traps fitted, LEZ compliant.

2000/2001 X REG DENNIS SUPER POINTER DARTS

2001 DDA COMPLIANT DENNIS DART

Plaxton Pointer 2 dual door body, 31 seats, CCTV, particulate trap fitted, LEZ 2012 compliant, only £6,500 plus tyres (£400).

LAST ONE

2005 VOLVO B12B

I-Shift, Plaxton Panther body, 49 seats, air-con, toilet, re-sprayed white, supplied with new MOT.

2002 VOLVO B6BLE’S

Cummins 160 engines, Voith gearboxes, 35 seats as dual door, or 43 seats as single door.

2007 VOLVO B9TL

Euro 3, ZF automatics, East Lancs bodies, 37 seats, full DDA, Hanover LED’s, long MOT’s.

Euro 4, Wrights Gemini body, dual door, 68 seats.

LAST ONE

1988 VOLVO D10M’S

1988 SUPER METROBUS OPEN TOPS

ZF auto’s, Alexander bodies, 84 seats.

Re-engined with Cummins ISB Euro 3 engines, Voith gearboxes, 63 seats upstairs.

2000 W REG VOLVO B10M

1999 S REG SUPER POINTER DART

ZF automatic, Plaxton Excalibur body , 49 seats with rear toilet, air-con.

2001 X REG DENNIS DART MPD’S 25 seats, ramps, good MOT’s.

11.3m, uprated engine and Allison World Series gearbox, 41 seats.

1994 M REG DENNIS JAVLIN 6 speed ZF manual gearbox, Plaxton Premiere 320 body, 70 seats with 3 point belts.

- BRITAIN’S BIGGEST BUS DEALERS Park, Purfleet, Essex, RM15 4YF 8 864340 e-mail: sales@ensignbus.com t stock at www.ensignbus.com

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NEW PRE-REGISTERED FORDS

OTHER MAKES

New Ford Transit 17 seat 4.3ton 135ps minibus. From £20,595 + VAT

FORD TRANSIT MINIBUSES (11) 2011 Ford Transit 9 seat Shuttle Bus, twin side loading doors, large rear luggage area, delivery miles only £16,995 (11) 2011 Ford Transit 15 seat 3.5 ton, 2.4tdi engine 115ps, tacho, 10,000 km £17,500

SOLD

(10) 2010 Ford Transit 17 seat M/R 140PS with air-con, tacho, COIF/PSV £17,995

(59) 2009 Ford Transit 17 seat 2.4tdi 115ps, tacho, air-con, 15,000km only £17,495 (

SOLD

(56) Ford Transit 17 seat 2.4tdi 115ps, high back seats, electric windows, central locking, 66,000 miles, FSH, COIF/PSV £9,995

LDV MINIBUSES (57) 2007 LDV Maxus 15 seat minibus, high back seats with three point belts £7,495

OTHER MAKES

New Peugeot Boxer 16 seat 3.5 ton and 17 seat wheelchair accessible minibuses, 2.2 diesel 120ps, six speed gearbox LEZ COMPLIANT From £23,500 + VAT (07) Peugeot Boxer 3.5 ton 17 seat minibus, 2.2 diesel with three point seat belts, 28,000 miles, COIF/PSV £10,495 2006 (55) Vauxhall Vivaro, 7 seat, wheelchair tracking, inboard electric lift, easy clean floor, 55,000 miles £7,995 2003 (53) Peugeot Expert Taxi 7 seat 2.0ltr diesel, tracking for one wheelchair, lightweight ramp, easy clean floor, 50,000 miles only £4,495 no VAT

WHEELCHAIR ACCESS

SOLD

New Renault Master 17 seat LM35/ 2.2di 125ps, six speed, satnav, tacho, fully tracked floor with removable seats £21,995

(08) Renault Master LWB 3.5 ton, 2.5 tdi, six seats, fully tracked floor, inboard Ricon Clearway lift, one owner from new, 40,000 miles £16,750

(09) 2009 Renault Master 16 seat minibus, tacho,high back seats with three point belts, 35,000km £15,650

(57) LDV Maxus LWB 9 seats tracking to take two wheelchairs, inboard lift, 49,000 miles, £9,995

New Renault Master 17 seat LWB LM39dci 126 Minibus, tacho ONLY £20,350

(03) 2003 Fiat Doblo SX 1.9 diesel, low floor, four seats plus one wheelchair, lightweight ramp, 45,000 miles £3,495

(07) 2007 Peugeot Boxer 3.5 ton 17 seat minibus, high back seats, rear two rows of seats on tracking, 33,000 miles COIF/PSV £9,500

Y 2001 Renault Mascot 2.8 diesel, 16 seat wheelchair accessible minibus, front entry drop step, fully tracked floor to take five wheelchairs, under floor lift, rear heating, COIF/PSV £6,495

Tel: 01633 485858 Mobile: 07866 443304 Contact Graham Thatcher – email: sales@minibussales.co.uk

Pembridge House, The Park Business Centre, Plough Road, Goytre, Penperlleni, Nr Usk, South Wales NP4 0AL – 10 minutes from M4 motorway. Viewing by appointment only Finance Contract Hire and Finance Lease Available. We deliver Nationwide. All vehicles prepared to VOSA standard COIF/PSV specialist

All above prices are subject to VAT @ 20%

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06 (06) FORD TRANSIT 9 SEAT W/CHAIR ACC OR 4 SEATING/2 W/CHAIR NEW INTERNAL LIFT £11,495

04 (04) LDV CONVOY 17 SEAT COACHSTYLE FRONT ENTRY COIF/PSV £7,995

2010 (60) RENAULT TRAFFIC 9 SEAT WHEELCHAIR ACCESSIBLE DELIVERY MILEAGE £24,995

MULTIPART & LDV/MAXUS PARTS STOCKISTS

(PONTYPOOL) LTD

NOW AVAILABLE FOR VIEWING

P.O.A.

• ALTAS CONVERSION • 17 SEAT MINICOACH • DOUBLE GLAZED WINDOWS • FULL AIR CONDITIONING • POWER DOOR LOW ENTRY STEP • HI-VIS WINDSCREEN • COACH STYLE REAR WITH DROP WELL BOOT • LUGGAGE RACKS • MANY EXTRAS

NEW MERCEDES SPRINTER TOURLINE 516CDI

Tel: 01495 757111 Mob: 07850 739446 (Haydn) or visit our website www.minibussales.biz to view the above stock

09 (59) FORD TRANSIT 17 SEAT MEDIUM ROOF TACHO COIF/PSV 30,000 MILES CHOICE OF 2 £16,495

2006 (55) LDV CONVOY ELWB MINI COACH 17 SEATS 90PS EXCEL CONVERSION COIF/PSV TACHO £11,995

05 (55) MERCEDES SPRINTER 413 SENSORY BUS 16 SEAT W/CHAIR ACCESSIBLE UNDERFLOOR LIFT COIF/PSV 68,000 MILES £15,995

06 (06) VW LT46 W/CHAIR ACCESSIBLE 16 SEAT MINIBUS U/FLOOR LIFT DIGI TACHO CLIMATE CONTROL COIF/PSV 46,000 MILES £16,250

13:39

07 (07) LDV MAXUS W/CHAIR ACCESSIBLE 4 SEAT INBOARD LIFT UNWIN TRACKING £12,495

20/8/12

(07) 57 FORD TRANSIT 17 SEAT MEDIUM ROOF TACHO COIF/PSV 58,000 MILES £11,495

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60 | COACH & BUS WEEK | August 22, 2012

THE FOLLOWING VEHICLES OFFERED FOR SALE DUE TO FLEET REPLACEMENT

2005 Ford Transit 410

Factory minibus, fitted with 14 moquette h/b coach seats, COIF, tacho and new PSV, 120,000 miles

£5950

For more information visit

LEZ

COMPLIANT

Setra 315GTHD DOFR: LEZ Cert: MOT: Mileage:

22/04/2005 30/09/2013 12 Months 350-450,000 kms

£ POA - last two remaining 49 seat Exec, Toilet, Boiler, Cooler, DVD, 2 x Monitors, Mercedes Engine, A/S Tronic Gearbox, Intarder, Air Conditioning, Webasto, Alloy Wheels.

Owned and maintained by us from new. Repaint by arrangement.

www.staffordbuscentre.com Tel: 01782 791774/07803 222552

1999/2000 Dennis Trident Alexander ALX 400 V and X reg, long wheelbase, EURO 4

For more information visit

www.staffordbuscentre.com Tel: 01782 791774/07803 222552

LEZ

COMPLIANT

Toyota Optimo V DOFR: LEZ Cert: MOT: Mileage:

11/04/2006 31/10/2013 12 Months 250-300,000 kms

£29,950 o.n.o. - Choice of two 18 Reclining Seats, Extended Boot, Manual Gearbox, Air Conditioning, Euroliner Wheel trims. Owned and maintained by us from new.

Repaint by arrangement.

2009 09 REG FORD TRANSIT

15 seat factory bus with only 9K miles, tacho, COIF applied for

£14,250

For more information visit

LEZ

COMPLIANT

Scania Irizar Century K114

DOFR: 28/04/2006 LEZ Cert: 30/10/2013 MOT: 12 Months Mileage: 250-300,000 kms £79,950 o.n.o. - Choice of two 53 Reclining Seats, 11 Litre Engine, ZF Auto Gearbox, Reverse Camera, Air Conditioning, Alloy Wheels.

Owned and maintained by us from new. Repaint by arrangement.

Please Contact Andy Nixon To Arrange A Viewing Office: 020 8768 9610 Mobile: 07872 409281 E Mail: andynixon@clarkescoaches.co.uk

www.staffordbuscentre.com Tel: 01782 791774/07803 222552 DENNIS DART PLAXTON POINTER SLF

P reg with 29/32 seats, recent retrim, metallic silver, new test.

£5,950

For more information visit

www.staffordbuscentre.com Tel: 01782 791774/07803 222552

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61 | COACH & BUS WEEK | August 22, 2012

Loveden Travel

1991 Dennis Dominator 78 seats, Cummins L10 engine, ZF auto gearbox.

1990 Alexander R Series Bodied Leyland Olympian 82 seats, Gardner engine, ZF auto gearbox.

Due to the Summer Bank Holiday please note that our Advertising copy deadline for the issue of August 29th is noon:

Friday August 24th 1990 Alexander R Series Bodied Leyland Olympian

Contact Jade Cassidy now for details of our current offers : 01733 293247 jade.cassidy@coachandbusweek.co.uk

81 seats, dual door, Cummins L10 engine, ZF auto gearbox, choice of 2

Asking price ÂŁ6,000 each.

Loveden Travel, 16 North Road, Leadenham, Lincoln LN5 0PG Call 01400 273838 or email lovedentravel@hotmail.com

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62 | COACH & BUS WEEK | August 22, 2012

2000 OPTARE SOLO

9.2 mtr with Mercedes engine, 33 seats with wheelchair and buggy space plus 20 standing with 31 newly installed seatbelts (forward facing), full repaint in any fleet colour, ready for schools, good choice.

£13,950.00

55/57 str from £4950+VAT

£3500+VAT

68 seats £9950+VAT

Order now for September

For more information visit

57 seat B10M

37 seats £18950+VAT

£66950+VAT

www.staffordbuscentre.com Tel: 01782 791774/07803 222552

COACHES 05-54 Iveco Beulas Eurorider, 49 seat exec, 6 speed man, centre sunken toilet, low mileage, MOT May 2013 ...............................................................................................................................................£66,950 93 K Scania Cetano, 8 speed manual, 51 seat exec, centre sunken toilet, MOT July 2013 ......£10,950 92-J Volvo B10M VanHool, manual, 57 seat, MOT Feb 2013 ......................................................£9,950 91-J Dennis Javelin, Cummins diesel, manual, 68 seats, MOT Feb 2013 ...................................£9,950 90-H Scania VanHool, manual, 49 seat exec, centre sunken toilet, MOT ....................................£7,500 1988 Scania VanHool, manual, 55 seat, MOT May 2013 .............................................................£4,950 1987 Daf VanHool, manual, 57 seat, choice of two, .....................................................................£7,950 1987 Daf VanHool, manual, 55 seat, MOT Dec 2012 ...................................................................£7,950

MINI-COACHES & BUSES

1996 Volvo B10 Plaxton Premiere 350

99-V Optare Solo, auto, 37 seat/15 standing, low floor, 2 owners .............................................£18,950 97-P Merc 814 Nouvelle, 6 speed, 33 seat, MOT 1 year, ............................................................£11,950 97-P Merc 711, manual, 29 seat, MOT 1 year, 2 owners ..............................................................£8,500 97-P Merc 709, Auto, 24 seat, MOT 1 year, 2 owners ..................................................................£4,950 91-J Merc 811, Auto, 31 seat Carlyle body, MOT Nov, 2 owners .................................................£3,500 91-J Merc 709, manual, 25 seat Alexander body, MOT 1 year .....................................................£3,950 03-03 LDV Convoy Hi-roof LWB, 8 seat (Private Hire) MOT March 2013 ...................................£1,350 All prices - PLUS VAT • All vehicles can be painted in colour at cost.

Tel 01768 892727 Fax 01768 899680 Email: sales@nbmtravel.co.uk NBM Travel, Cromwell Road, Penrith, Cumbria CA11 7JW

OPTARE SOLO 2000 reg, Mercedes engine, 31 seats with new belt installation, DDA spec, new paint and test. Order now for September

£13,950

For more information visit

www.staffordbuscentre.com Tel: 01782 791774/07803 222552

MAYPOLE COACHES COACH OPERATORS FOR OVER 50 YEARS DUE TO RESTRUCTURING HAVE THE FOLLOWING VEHICLES FOR SALE: Eminox exhaust, air con, 60 mph, 12 mths MOT £11,500 + VAT

74 SEAT BELTED As above £10,000 + VAT

74 SEATS WITHOUT BELTS Retrimmed 2 yr ago, 12 mths MOT, 51 seats with belts, toilet, DVD/monitor £12,500 + VAT

1994 VOLVO B10M JONCKHEERE DEAUVILLE

12 mths MOT, toilet, DVD/monitor, 49 seats with belts £11,000 + VAT

1993 VOLVO B10M VANHOOL T8 BODYWORK 60 coach seats 3 point belts,Cummins/ Allison, 12 mths MOT, tacho, radio £5,900 + VAT

1996 BLUEBIRD BUS

Tel: 0151 547 2713 or 07802 235778

53/49 exec, centre toilet (demounted but all parts available to remount), MOT till July 2013, LEZ Euro 4 Eminox system (discount if not required), Sutrak aircon, manual, recent retrim, superb condition, maintained to a very high standard (ex Woods of Leicester). £17,950.00 plus VAT

Contact Steve on 07795 347476 or 01492 640320 (North Wales) 2000 OPTARE SOLO

9.2 mtr with Mercedes engine, 33 seats with wheelchair and buggy space plus 20 standing with 31 newly installed seatbelts (forward facing), full repaint in any fleet colour, ready for schools, good choice.

£13,950.00

Order now for September

For more information visit

www.staffordbuscentre.com Tel: 01782 791774/07803 222552

679458-1050-Pickrell

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H. W. PICKRELL MINIBUS AND WHEELCHAIR ACCESSIBLE VEHICLES

Gardiners Lane North • Crays Hill • Billericay • Essex • CM11 2XE Tel: 01268 521033 • Mobile: 07860 894331 • Fax: 01268 284951

Email: sales@hwpickrell.co.uk - www.hwpickrell.co.uk Finance available on all vehicles (subject to status) Written details on request.

WHEELCHAIR ACCESSIBLE MINI BUSES For latest stock arrivals follow @h_w_pickrel

07 REG RENAULT MASTER LM 39 2.5TD

56 REG RENAULT M AST ER MM33 2.5TD

06 REG RENAULT MASTER SM33 2.2TD

2004/05 54 REG MERCEDES SPRINTER 416CDI AMBULANCE

Auto gearbox, coach built body, KFS conversion, PAS, side loading door, low side step, 15 high back seats plus driver, full air con, Webasto, Unwin tracked floor, lowering air suspension and ramp, 44,087 miles only.

Manual gearbox, high roof, Warnerbus conversion, PAS, side loading door, side step, sat nav, 6 high back seats plus 1 x w/chair, air con, Unwin Innotrax floor, Ricon tail lift, 14,300 miles only.

Manual gearbox, high roof, O & H conversion, PAS, side loading door, side step, 6 high back seats plus 1 x w/chair, Eberspacher heater, air con, Unwin tracked floor, Ricon tail lift, 21253.441 miles.

LWB, Macneillie van conversion, SLD, 2 rear high back seats, Ferno Falcon stretcher & locks, stretcher lift, blue light bars and siren, very high spec, low miles 65-85,000 miles only, choice of 8.

09 REG RENAULT MASTER MM33 2.5TD

2009 59 REG VAUXHALL VIVARO SL28 2.0 TD

06 REG RENAULT MASTER LM35 2.5TD

53 REG MERCEDES SPRINTER 416 CDI

Manual gearbox, high roof, Warnerbus conversion, PAS, side loading door, side step, 7 high back seats plus 1 x w/chair, full air con, Webasto, Unwin Innotrax floor, Braun tail lift, 27,087 miles only.

Manual gearbox, low roof, O & H conversion, PAS, twin side loading door, side step, 4 high back seats plus 1 x w/chair, modified low floor, electric winch & fold out ramp, 15,491 miles.

Manual, PAS, LWB, PTS ambulance conversion, SLD, 6 rear high back seats, Ferno stretcher locks, Ricon stretcher lift , Eberspacher heater, Unwin tracking, exNHS, 36,100 miles only.

4x4 ambulance, LWB, Wilker box body conversion, full air con/climate, side loading door, 3 high back seats, Falcon stretcher, PLS stretcher lift, very high spec, one owner ex Air Force, only 25,950 kms.

06 REG RENAULT MASTER SL33 2.2TD

2008 58 REG VAUXHALL MOVANO LM39 2.5TD

09 REG VAUXHALL MOVANO LM35 2.5TD

54 REG MERCEDES SPRINTER 411 CDI

Manual gearbox, low roof, O & H conversion, PAS, side loading door, side step, 4 high back seats plus 1 x w/chair, Eberspacher heater, Unwin tracked floor, Ricon tail lift, 17,491 miles.

Manual, high roof, PAS, LWB, O & H conversion, side loading door, AVS side step, 8 high back seats + driver, Unwin tracked floor, stretcher, Ricon tail lift, piped oxygen, Eberspacher heater, 48,441 miles.

Manual, semi high roof factory bus conversion, side entry slam door with low entry step, 16 x high back seats plus driver, ex local authority, tacho, only 23,469 kms.

Tiptronic gearbox, Euromotive PSC bus conversion, front entry slam door with low entry step, 16 x high back removable seats, Eberspacher, ex local authority, COIF'd, tacho fitted, only 66,780 kms.

2008 57 REG VAUXHALL VIVARO LH28 2.0 TD

60 REG FORD TRANSIT T430 JUMBO 125BHP 2.4TD

60 REG RENAULT MASTER SM33 2.5TD

2008 57 REG RENAULT MASTER LM39 2.5TD

Manual gearbox, hi roof, O & H conversion, PAS, side loading door, side step, 5 high back seats plus 1 x w/chair, Eberspacher heater, Unwin tracked floor, Ricon tail lift, 30,280 miles only.

High roof, Minibus Options conversion, PAS, side loading door, side step, 15 high back seats, Eberspacher heater, Unwin tracked floor, Ratcliff underfloor tail lift, only 16,682 miles.

Manual gearbox, high roof, Advance conversion, PAS, side loading door, side step, 6 high back seats plus 2 x w/chair, heater, air con, Unwin tracked floor, Ricon tail lift, 2,060 miles only.

Manual, high roof, PAS, LWB, SCW conversion, side loading door, AVS side step, 10 high back seats, Unwin tracked floor, Ricon tail lift, ex local authority, 27,478 miles.

09 PEUGEOT EXPERT TEPEE 1.9 HDI

60 REG FORD TRANSIT T430 JUMBO 2.4TD

56 REG RENAULT MASTER MM33 2.2TD

07 REG RENAULT MASTER MM33 2.5TD

Manual 5 speed gearbox, PAS, CD player, air con, twin side loading doors, 2 high back seat in rear, double passenger seat front, cut out floor, fold down ramp, blue metallic silver, alloy wheels, 14,932 miles.

Manual gearbox, high roof, factory bus conversion, side entry slam door with low entry step, 16 x high back seats plus driver, ex local authority, only 6,900 miles.

6 speed gearbox, high roof, Warnerbus conversion, PAS, twin side loading doors, side step, 8 high back seats plus 1 x w/chair, Eberspacher air con & heater, Innotrax Unwin floor, Ricon tail lift, 31,813 miles.

Manual gearbox, high roof, Warnerbus conversion, PAS, side loading door, side step, sat nav, 6 high back seats plus 1 x w/chair, Webasto, Unwin innotrax floor, Ricon tail lift, 14,300 miles only.

07 REG FORD TRANSIT T430 JUMBO 2.4TD

56 REG RENAULT MASTER LM35 2.5TD

57 REG FORD TRANSIT T300 125BHP 2.5 TD

07 REG RENAULT MASTER LH35 2.5TD

Semi high roof, Van Tech conversion, PAS, SLD, electric AVS side step, 14 rear high back seats, double passenger, air con, tacho, Unwin tracked floor, space for 2 x w/chairs, PLS underfloor tail lift, only 31,416 kms.

Manual, high roof, PAS, LWB, Atlas conversion, twin side loading door, aVS side step, 10 high back seats plus driver, Unwin tracked floor, heater, Ricon tail lift, ex local authority.

6 speed gea box, high roof, SCW conversion, PAS, side loading door, side step, 10 high back seats plus 2 x w/chair, Eberspacher heater, Unwin tracked floor, Ratcliff underfloor tail lift, only 29,682 miles.

LWB, hi roof, multi purpose office/comms unit, PAS, SLD with AVS side step, awning, 3 x workstations, amber light, bars front and rear, overhead storage lockers, heating, generator, microwave, tv, only 1,500 miles.

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3 WEEKS 4 WEEK FREE

BUY GET A

PRICES INCLUDE :

TH

• Design Service • Web Advert • Full Colour

WHEN YOU ADVERTISE IN

COACH&BUSMARKET T E K R A M S U B & nd sell a H y u C b o A t e CO – the plac

7 1733 29324 0 ll a c t s ju £30 as little as r o f s e g a p e on these To advertis

l £90 o c 4 x m 5c co 5cm x 1

TO BOOK YOUR ADVERTISEMENT CONTACT:

JADE CASSIDY

£30

col 10cm x 2

£90

col 15cm x 1

£70

10cm x 1

col

£50

01733 293247 jade.cassidy@coachandbusweek.com

l

l £50 o c 2 x 5cm

ek.com andbuswe ch a co @ y jade.cassid 47 or email 2 3 9 2 3 3 7 1 y on 0 Jade Cassid Telephone

VEHICLE SALES | PRODUCTS & SERVICES | MARKET | VEHICLE SALES | PRODUCTS & SERVICES | MARKET | VEHICLE SALES | PRODUCTS & SERVICES

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August 22, 2012 | COACH & BUS WEEK | 65

COACH&BUSCLASSIFIED HEAVY DUTY STEEL BUILDINGS

BUILDINGS

• Bus Workshops • Secure Storage

• Supplied any width, any length

• Building to BS5590

• Doors high enough for Double Deckers

• Finance available Phone for further information

BLUELINE BUILDINGS 01709 578333 anytime

GARAGE EQUIPMENT

Mobile Column Lifts FREE

Set of Axle Stands when you purchase your Mobile Columns JHM Butt & Company Limited Sales: 01302 718226

www.buttsequipment.com equipment.com

CHECKPOINTS

TO PURCHASE CHECKPOINT/ DUSTITE

loose wheelnut indicators or to locate your nearest stockist:

Tel: 01524 271200

Don’t forget to say that you saw it in

www.checkpoint-safety.com Email: info@checkpoint-safety.com

CRAIG TILSLEY Suppliers of Reconditioned

ENGINES

Tel: 01782 791524 or 01782 791527 Fax: 01782 791316 Email: info@craigtilsley.co.uk www.craigtilsley.co.uk

Moorfields Industrial Estate Cotes Heath, Stoke-on-Trent ST21 6QY

DAF MAN MERC, VOLVO SCANIA, GARDNER LEYLAND, CUMMINS ENGINES CYLINDER HEADS CRANKSHAFTS CRANKCASES CAMSHAFTS PUMPS ETC

THE CUMMINS ENGINE SPECIALISTS PARTS & SERVICE DIVISION

D.I.E.S.E.L. LIMITED OFFER A VAST RANGE OF SERVICES FOR ALL TYPES OF CUMMINS ENGINES FREE TECHNICAL ADVICE AND SUPPORT FULL OR 3/4 BUILT RECON ENGINES COMPETITIVE & COST EFFECTIVE SERVICE REPAIRS FIXED PRICE ENGINE REPAIRS/OVERHAULS COMPREHENSIVE PARTS STOCK – NEW AND USED ON SITE REPAIRS FULL ELECTRONIC DIAGNOSTICS CONTACT US TODAY FOR ALL YOUR CUMMINS REQUIREMENTS TELEPHONE UK: 01708 859625 FAX UK: 01708 857630 EMAIL: SALES@DIESEL.UK.COM

Due to the Summer Bank Holiday please note that our Advertising copy deadline for the issue of August 29th is noon:

Friday August 24th Contact Jade Cassidy now for details of our current offers : 01733 293247 jade.cassidy@coachandbusweek.co.uk

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66 | COACH & BUS WEEK | August 22, 2012

COACH&BUSCLASSIFIED INSURANCE

COACH&BUSCLASSIFIED

REGISTRATIONS G

SPEEDY REGISTRATIONS CO LTD G ‘Buy with confidence – CNDA Member’

£690 CXZ 50 JFZ 40 PBZ 16 RNZ 10 TBZ 19 TJZ 44 TJZ 50 TUI 20 UXI 70

£350 £99 £99 £50 AJZ 262 DXZ 1150 MJZ 6749 CXZ 4473 IBZ 484 HIG 5338 MNZ 1195 CXZ 4474 KBZ 505 HIG 5339 ONZ 1180 DFZ 4693 LBZ 171 IIG 2278 REZ 3369 DRZ 8551 RBZ 696 IIG 2279 RUI 2117 DRZ 8552 RDZ 989 JIG 9298 SUI 8836 ERZ 1643 SBZ 171 JIG 9299 SUI 8837 JFZ 8393 VIW 242 KIG 5113 TJZ 1116 JFZ 8394 XJI 474 KIG 5114 TJZ 1119 JIG 8491 We Buy for Cash, also Part Exchange

Tel: (028) 6638 7124 Fax: (028) 6638 7771

Millwood, Lisbellaw, Co. Fermanagh, N. Ireland BT94 5HQ

TICKETING

£50 JIG 8492 KFZ 3733 KFZ 3734 KIG 6631 KIG 6632 RNZ 2144 RNZ 2145 TUI 7074 TUI 7075

Looking for a great deal to promote your products and services?

Contact Jade Cassidy now for details of our current offers : 01733 293247 jade.cassidy@coachandbusweek.com

Coach & Bus Week – the only paid-for weekly magazine in the bus and coach industry – there’s no comparison!

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COACH&BUSCLASSIFIED TRAINING

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Ward International Consulting Ltd 70 Marks Tey Road, Fareham, Hants PO14 3UR www.wardint.co.uk

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Contact Neale – 01253 698686

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COACH&BUSCLASSIFIED Looking for a great deal to promote your products and services?

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“Advertise all your recruitment vacancies the affordable way; book a series of three adverts; buy one week, get the second week half price and have a third week on us… yes, that’s free! CBW is the only paid-for weekly publication serving the coach and bus industry; read by directors, managers, engineers and drivers alike. Your vacancy will be seen in the print and digital editions, and online at www. coachandbusweek.com/jobs. This amazing offer ends on September 28, 2012, so don’t delay, contact me, Ian Gillis, on 01733 293 484, or via email: ian.gillis@coachandbusweek.com”

RECRUITNOW www.coachandbusweek.com/jobs Find us on Facebook at www.facebook.com/coachandbusweek Join the discussion on Twitter by following us at @cbwtweets Search LinkedIn Groups for ‘Coach and Bus Week (CBW)’

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Seen something funny? Send it to gareth.evans@coachandbusweek.com, fax 0845 2802927 or write to: Last Stop, Coach & Bus Week, 3 The Office Village, Cygnet Park, Forder Way, Hampton, Peterborough PE7 8GX

Monday: Press day. Having spent a chunk of the previous day in the garden, weeding, tending to my strawberry plants and painting a fence, I’m a little tired. Alex is enjoying a well earned break in Edinburgh, so we’re a crew member down. It’s the first part of the Arriva special feature issue and it’s a large magazine in pagination terms too. Finish later than I’d like but at the risk of sounding big-headed, we feel proud of it at the end.

We spotted a quirky sign here…

In the spirit of succinctness The branding above the doorway pictured here brought a chuckle to our Gareth. However, James concluded, perhaps rightly, that Gareth’s sense of humour had plummeted to new depths of quirkiness.

It was spotted by James and Gareth while on their trip to Leeds and West Yorkshire a couple of weeks ago, the location being the A651 Gomersal Road near its junction with the A62 Leeds Road.

The pair were travelling from Arriva Bus & Coach (dealer) to

Dilbert

Arriva Yorkshire’s Heckmondwike bus depot at the time.

What’s this picture got to do with coaches and buses? Not a lot on the face of it, but as we all know, branding is an essential part of any business.

Gareth thinks the wording ‘Signs Here’ is succinct yet it’s also distinctive enough to make it memorable. Some of you may argue it’s almost too simple, yet at the risk of sounding contradictory, maybe that’s why it seems original as a trading name.

Adorning the space above the roller shutter door, it also does exactly what it says on the tin in a smart, professional way. Perhaps a prime example in our industry is renowned South London operator Coaches Excetera.

Wide of the mark…

A woman who allegedly stole a big TV set by hiding it between her legs has been labelled ‘thunder thighs.’

The suspect reportedly placed the 42” set between her legs, before walking out of a shop in Oslo Norway. Nobody challenged the Romanian, who even boarded a bus with her secret cargo, worth £3,000.

However, a suspicious shop worker alerted police who tracked the woman and her boyfriend down.

It’s probably fortunate details of the screening process were not reported… One thing’s for sure, the woman was unable to claim she was legless!

Tuesday: My parents are excited as they head off to Austria on an eightday coach holiday, more of which hopefully in a future issue. In the office, draft flat plans (magazine content) for the coming weeks are updated with the latest additions to our respective diaries.

Wednesday: I’m delighted when I arrange a couple of visits to coach firms for ‘Operator Profiles’ in the coming weeks – they’re the sort of jobs I look forward to.

Receive a call from an angry reader. I manage to calm him right down and we end the call on friendly terms. Over the course of the conversation he reveals some interesting snippets of news.

Enjoy a catch up with a member of the UK Bus Awards team.

Thursday: A hectic day in the office where my sole focus is on feature writing. Once complete, dealing with an HR matter means I don’t leave the office till 1900hrs. Zzz… Not speaking to my parents each night seems a little strange – while we’ve always been close, the bond has become extra strong since I lost my brother.

Friday: Rise early and work on CBW at home, followed by a hectic day in the office. By mid afternoon frankly I’ve had enough – but I can only dream of POETS day (Pee Off Early Tomorrow’s Saturday). For once however, I’m out the door at 1730hrs. www.coachandbusweek.com

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RECRUITMENT

Gribbin strengthens Volvo’s tech team Volvo Bus has appointed Arthur Gribbin, former armed forces engineer, as Area Service Manager – North & Scotland.

Arthur’s new role requires direct liaison with customers, representing Volvo Bus and the regional dealerships in resolution of technical, service and aftermarket issues. He will support dealer regional teams in the continuous improvement of technical engineering competence and service support, while helping to meet operational policies and requirements agreed or implemented by Volvo Bus. Arthur said: “My role allows me to integrate experience gained in my previous career and apply it

with advanced problem solving to resolve customer and dealer issues when differences occur.

“Understanding the Volvo brand and environment, away from the safety net of the military, was my first challenge. I’m looking forward to bringing my own unique approach in customer focus to my geographical area of responsibility.”

Arthur began his 20 year career as an automotive engineer in 1989, undertaking mechanical training at the School of Electrical and Mechanical Engineers .

Arthur Gribbin

UK Bus Awards appoints new Director of Communications The directors of the UK Bus Awards have announced Trevor Whelan FCILT has been appointed to the board as Director of Communications.

Trevor, who has served as a member of the Management Committee of the Awards since 2005, has a lifetime of experience in all aspects of the bus industry, having worked as a driver, manager and local authority officer.

Most recently, he was Transport Policy Manager for the Chartered Institute of Logistics and Transport (2005-2008) and went on to lead the Better Regulation Unit at the Department for Transport (20082011).

Commenting on the appointment, UK Bus Awards Chairman John Owen said: “Trevor’s all-round knowledge and experience has already served

the Bus Awards very well indeed during his spell on the Management Committee and I am sure that he will add greatly to our skills, particularly in the vital area of communications, as well as helping with all our deliberations.”

Trevor said: “I have greatly enjoyed working as a volunteer on the UK Bus Awards for the last few years and I’m absolutely delighted to be taking my involvement to the next level.

“All my experience has taught me how important high quality transport services are to the country’s economy and way of life.

“I am convinced our work of showcasing excellence and best practice at UK Bus Awards can make a real difference.”

Trevor is also joining the board of UK Bus Awards’ parent company, Transport Events Group.

Service Quality Supervisors Based in London & Surrey Attractive Salary and Benefits package We are currently advertising a number of vacancies for Service Quality Supervisors across the London network. The successful applicants will assist the Operations department to deliver an efficient and smooth running of the Company’s bus services in accordance with company, TfL and customer expectations.

A key part of the position will be to provide a flexible and fast response at times of service disruption. Manage driving staff on a day to day basis, providing leadership and guidance to motivate staff to achieve the highest standards. You will monitor quality standards in respect of driver and vehicle presentation, ensuring that Company rules and regulations are adhered to and appropriate action is taken as required. You will also have a duty of care for health and safety including a duty to report any unsafe acts or omissions to safety.

You will need to have experience of working within the bus industry and have a good knowledge of the bus industry legal requirements relating to vehicle specifications and driving hour’s regulations.

Further details of the role are included in the role profile / job description which can be obtained from Pauline McLymont, HR Co-ordinator by calling 0207-788-8722.

Applications by way of a C.V. and covering letter clearly detailing your experience, knowledge and suitability for the role are to be forwarded by email to pauline.mclymont@abellio.co.uk or post to: Pauline Mclymont - HR Co-ordinator, Silverthorne Road, Battersea, London, SW8 3HE Closing date for applications: 29th August 2012 Abellio is an equal opportunities employer

www.abellio.co.uk

Join the team where your skills and experience will be respected.

www.coachandbusweek.com

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Deadlines Booking: Monday 5.00pm Full artwork: Monday 5.00pm

August 15, 2012 | COACH & BUS WEEK | 71

Contact Ian Gillis 01733 293484

ian.gillis@coachandbusweek.com

Viegas new Secretary General of the ITF JosĂŠ Viegas is the new SecretaryGeneral of the International Transport Forum (ITF).

The ITF at the Organisation for Economic Co-Operation and Development (OECD) is an intergovernmental organisation with 54 member countries which acts as a strategic think tank for global transport policy and organises an annual summit of transport ministers.

Viegas joins ITF from an internationally recognised career as an academic and consultant.

As a professor of civil engineering at the University of Lisbon and Chairman of TIS. pt, a transport consultancy firm, Viegas has worked in all transport modes and managed collaborative networks across countries and economic sectors.

Viegas said: “There are new

Yellow Buses is a successful award winning Bus Company operating in a competitive market in an attractive location on the South Coast. We are now seeking to develop our Commercial Team by recruiting the following positions:

Schedules Officer

Jose Viegas and significant challenges for all transport modes across the world. “The ITF faces great opportunities for a strategic reorientation, based on its existing strengths and its expanding membership. It is my aim to to further strengthen its role as the foremost platform for a global dialogue on transport policy.�

“I honestly couldn’t believe the response from the job advertisement we put in CBW. We had nine great CVs sent in and are in the process of interviewing all of them for the two roles. The service I received from Ian in the sales department and June, who designed our ad, was second to none. I wouldn’t hesitate to use CBW again and would recommend the magazine to anyone looking to ďż˝ill their own vacancies.â€?

Keith Sanzo, Director, Eurotaxis

RECRUITNOW www.coachandbusweek.com/jobs

Reporting to the Planning and Schedules Manager this role requires a suitably experienced person to create and maintain efficient and cost-effective Bus and Crew Duty Schedules, and to ensure all changes to timetables, Crew Duties and Rota’s are implemented in a timely manner. The successful candidate should have a comprehensive understanding of Road Passenger Transport legislation and scheduling for both domestic and EU regulations. Experience of the Omni Scheduling System is an advantage.

Network Planning and Schedules Manager

Reporting to the Finance Director the successful candidate will have the opportunity to influence the direction of this successful local business. Previous experience of a computerised scheduling package and Network Planning is essential, as is a full knowledge of relevant transport legislation.

Key responsibilities include: Ţ ‰–šÂ?‡‰ ”Â?Â…Â’Â’Â?’‹ …’ˆ ˜Â?‘‰˜…†Â?Â?’‹ Ţ –‰› …’ˆ ‰ŒÂ?‡Â?‰ —‡Œ‰ˆ™Â?Â?’‹ĺ ™—Â?’‹ ‘’Â?†™— computer suite for both domestic and EU regulations Ţ ‰’ˆ‰–Â?’‹ Ţ ‰Â?Â?…†Â?Â?Â?˜Â? ‘“’Â?˜“–Â?’‹ Ţ “‡…Â? ™˜Œ“–Â?˜Â? Â?Â?Â…Â?—“’ Ţ …‡Â? ŠŠÂ?‡‰ ‰…Â? Â?‘‰ ’Š“–‘…˜Â?“’ —Â?—˜‰‘— Ţ …‡Â? ŠŠÂ?‡‰ —Â?—˜‰‘— Ţ Â?Â?‰…‹‰ –‰‡“–ˆÂ?’‹ …’ˆ –‰˜™–’— ™—Â?’‹

“––Â?— —Â?—˜‰‘— Ţ ˜…˜™˜“–Â? …’ˆ “‡…Â? ™˜Œ“–Â?˜Â? …——‰’‹‰– …’ˆ

Â?Â?‰…‹‰ ‰˜™–’— With a strong eye for detail and accuracy, and the ability to develop solutions, the successful candidate ›Â?Â?Â? †‰ Â… Â?‰Â? ‘‰‘†‰– “Š ˜Œ‰ …’…‹‰‘‰’˜ ‰…‘Ľ ””Â?Â?‡…˜Â?“’ Â?‰˜˜‰– ›Â?˜Œ —Œ“™Â?ˆ †‰ —‰’˜ ˜“ Christina Ging …˜ “™–’‰‘“™˜Œ –…’—”“–˜ Â?‘Â?Â˜Â‰ÂˆÄş ‰“‘…’— Â…Â?Äş “™–’‰‘“™˜Œ Ć? Ć— . e: cging@yellowbuses.co.uk | t: 01202 636011 | w: www.bybus.co.uk Closing date for applications is Friday 31st ™‹™—˜ Ć‰Ć‡ĆˆĆ‰

smart ideas from the brighter bus company www.coachandbusweek.com

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