FALL 2017 Rosie’s Place Helps Guests Find and Keep Their Home Q & A with the Overnight Program Manager at Rosie’s Place Our President on What is Needed to Prevent Homelessness
NEWS
Q&A
ORIALIS DIAZ
OVERNIGHT PROGRAM MANAGER Orialis Diaz has been a steadfast member of the Advocacy department since she came to Rosie’s Place three years ago. In her new role as Overnight Program Manager, she ensures a safe, respectful and cooperative atmosphere for the women who stay at Rosie’s Place each night.
How does Rosie’s Place fill its 20 beds? We hold bed lotteries every day. There’s almost always at least one bed available and often a few more. We hold the lottery early in the morning so women can make a plan for their day and not spend it wondering if they have a bed here. We encourage guests who do not get a bed to check back around 2:30 pm to see if there are any last-minute openings. Guests can meet with an Advocate for information about other shelters and we can call on their behalf. These days we are seeing 20 women or more every morning for very few available beds. What is unique about our Overnight Program? Providing 21 days of shelter at a time is different from other shelters. Our overnight guests feel that it’s like having a home. With us you have roommates, a living room to relax in, and you can cook if you’d like. And being in one place for three weeks can help a woman start to look ahead if she wishes. We are a dry shelter; we have basic rules and a curfew but overall we try not to be too restrictive. Our guests are assigned one chore per day, which contributes to the upkeep of the area. The guests say it’s good practice for when they get their own place. We are also transgender-friendly and have welcomed individuals who identify as women for many years. How do we help Overnight guests find housing? I have an initial meeting with every new guest, where I learn more about them and what they might need. Many women are not aware of our services and I’m able to connect them. If a guest is interested in finding housing, she can speak to specialists who are on-site during the week or she can attend a weekly housing workshop. We’re seeing more seniors than usual, many who have lost housing and can’t stay with their families. We are able to direct them to a partner housing agency that serves elders and disabled people. We also help guests obtain necessary documents and complete housing applications. What led you to work at Rosie’s Place? I’ve always had a passion for working with women who could use a hand. I was a case manager at another non-profit when I discovered the Rosie’s Place website and I fell in love with this place. It was important to know that all women here are treated with respect and caring, because that’s not the case everywhere. I work to create trust with our overnight guests and that comes from listening and trying to meet the women where they’re at. They may start on a path forward or they may end up going back to the street; I do what I can to give them what they need.
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Rosie’s Place Helps Guests Find And Keep Their Home Increasingly, affordable and low-income housing in Boston is being replaced with luxury high-rise apartments and condos, leaving ousted tenants with few places to go. Waits for new city- or statefinanced housing can stretch beyond months to one, two, or three years and more. The resulting shortages of rental housing are raising the rents of market-rate apartments, making them out of reach for workers with moderate incomes. Just being able to rent an apartment involves thousands of dollars by the time first and last month’s rent and a security deposit are paid. It is in this challenging environment that Rosie’s Place works to support our guests. We offer homeless women a bed and a path to housing and, because we know how difficult finding housing can be especially after losing it, we strive to help keep guests in their homes. When a woman comes to Rosie’s Place looking for shelter, she is welcomed with unconditional love and community. Once in our Overnight Program, we allow a guest not just one night—but 21 days—to find respite from the streets, utilize our housing search services and identify next steps. We link guests to on-site housing specialists and also provide assistance with the application process. (See Q & A on this page). Once applications are filed, guests know they can rely on staff to help with any follow-up and to provide encouragement during what may be a long wait. Last year, 300 women stayed at Rosie’s Place and, with our help, 45 guests found new homes while they were with us. Once guests find housing, we assist with security deposits, first month’s rent and moving expenses. We also collaborate with other agencies to obtain furniture and offer grocery gift cards to jumpstart stocking a kitchen. And we arrange for our housing stabilization workers to meet with guests in their new homes.
Kim’s Story
Kim would say she’s a fighter. Her resilience has kept her going through many tough years of addiction, disability and pain, partner abuse and homelessness. She has always drawn on her inner strength and deep commitment to standing up for what’s right. So when she saw injustices taking place at her low-income apartment building on Harrison Avenue, she had to take action. Tenants had been asking management for more security in the building: better lighting and locks, a second staffed check-in station at a door where people often sneak in. After these requests were rejected, Kim applied her previous experiences with tenant advocacy and encouraged the formation of a tenants group. “I am usually kind of shy, but
Eviction prevention is essential Many recently-housed guests may initially have difficulties acclimating to a new environment and our stabilization staff work to ensure they’re not at risk of homelessness again. Through monthly visits, we speak to landlords, smooth out difficulties with neighbors or try to improve poor conditions. We can support a guest in setting limits when her friends’ or family’s presence may jeopardize her rental agreement. “Without a safety net in place to help us get through the hard times when something unexpected arises (a job loss, funeral expenses, a sudden travel to see or help a sick relative, etc.), these life events can sometimes snowball into homelessness,” says Vice President of External Programs Erin Miller. “If guests fall behind financially, we provide assistance with back rent and utility bills and can help them negotiate reasonable payment plans with their landlords.” We also connect guests with a weekly debt clinic run by attorneys from Ropes & Gray, who can help with reducing debt and managing finances. If appropriate, we will set up a “rep payee” arrangement, wherein rent payment is sent directly from a guest’s monthly check to a landlord. And we offer the support of our legal program which, along with other on-site attorneys and community partners, helps guests fight eviction, both in and out of court. “Ideally, we can help guests who are housed to preserve that housing, rather than face an eviction and potential homelessness and all of the costs associated with relocating,” Erin explains. “It saves money, time, stress and disruption to assist people before an imminent housing crisis occurs.”
I will speak up if I feel strongly about something,” she says. She reached out to other tenants to sign a petition to be presented to management requesting a safer environment. Soon after, the tenants group disbanded due to what they interpreted as retaliation. “I know the Attorney General’s Guide to Landlord/Tenant Rights and landlord retaliation is immoral and illegal,” she says. At Rosie’s Place, Kim honed her advocacy skills in our Leadership Institute and our Advocacy department helped her with back rent. Kim also is receiving assistance on issues with the management company from an on-site Greater Boston Legal Services attorney, and today she is feeling hopeful. “Just because you’re poor or used to be homeless, it doesn’t mean you aren’t entitled to safety,” she says. “God put me on this planet to help people stand up for themselves. A lot of us don’t know we have rights.”