REFUND PROCESSING
If you qualify for a refund, you can anticipate to receive it credited in your account in 7-10 business days for purchases made by credit card or 20 days if cash or check paid.
NON-REFUNDABLE BOOKINGS (ILLNESS/DEATH):
For non-refundable bookings without travel insurance, exceptions for illness refunds are generally not given, but an unused balance will be refunded in the event of the death of the passenger, with a death certificate being presented to Guest Relations.
• Act quickly for a complete refund: The 24-hour rule is your safest bet for a complete refund to your initial form of payment.
• Receive credits, not money: If you call to cancel after the 24-hour period, you can expect to receive a travel credit.
• Use CFAR: If flexibility is uppermost, booking "Cancel For Any Reason" at time of booking allows greater refundability at a price.