Benefits of Becoming a Manufacturer Certified Installer Kathi Miller, Architectural National Accounts, McElroy Metal Manufacturer certification programs can be a source of confusion. Most often, the confusion stems from using words like “certified,” “approved,” “authorized,” and “qualified” interchangeably. While they may mean the same thing to architects and building owners, those terms often mean completely different things to manufacturers and contractors. For this article, let’s assume that “certification” means an installer has completed system-specific installation training by the metal panel manufacturer. With that definition established, let’s focus on discussing the benefits of being a “certified” installer for your next project.
Better Quality Installs
While we all know there are no guarantees in life, being a certified installer on your next metal roofing project certainly increases the odds of a better-quality installation. For starters, attendees are exposed to the various system components during the certification process. Successful attendees also learn how the roofing system pieces fit together and proper installation techniques. And equally important, good training programs also address common errors to avoid. Consequently, becoming a “certified” installer leads to greater confidence in your work, builds your reputation and ultimately helps you gain repeat clients as well as referrals.
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FLORIDA ROOFING | October 2021
Weathertightness Warranty Requirement
While the expectations vary by manufacturer, it is quite common for manufacturers to require contractor certification for weathertightness warranties. Problems can occur when the specifications don’t require contractor certification, yet it’s a requirement for warranty issuance by the manufacturer. When the installing contractor isn’t certified, the manufacturer can refuse to issue the warranty. As you can imagine, this is especially problematic when it’s not identified until after your installation is complete. Consequently, if you plan to offer a weathertightness warranty with your project, the first step should be to consider the warranty type required and the manufacturer’s requirements for warranty issue. If you’re unsure, it’s always best to have a manufacturer’s representative review the architect’s plans and specifications to ensure you’re covered. While that may feel like an extra step to you, it can save untold confusion, missed expectations and change orders.