Mgt 101 principles of management final exam answer

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Question 1

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When creativity is desirable, then: the organization should be completely centralized the organization should be completely decentralized some degree of decentralization is desirable it is impossible to recommend centralization or decentralization in this situation

Question 2

1 points In order to raise the odds their commands will be accepted, Barnard recommends: the manager uses informal channels of communication each organization member receive directions from the most expedient communication channel the line of communication between manager and subordinate go through the CEO commands are authenticated as coming from a manager

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Question 3

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According to staff personnel, one reason for line/staff conflict is that line personnel: tend to assume staff authority do not give sound advice fail to keep staff personnel informed of their activities resist new ideas

Question 4

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The three main types of authority that can exist within an organization are: line, staff, and formal staff, informal, and formal line, staff, and functional line, functional, and formal

Question 5

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The most basic method of dividing job activities is the: process control method customer location method centralization method functional similarity method

Question 6

1 points The roles that staff personnel perform include all of the following EXCEPT: the advisory or counseling role the service role the financial role the control role

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Question 7

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All of the following should be done by staff personnel to reduce line-staff conflict EXCEPT: emphasize the objectives of the organization as a whole encourage and educate line personnel in the appropriate use of staff personnel deal intelligently with resistance to change, rather than view it as an immovable barrier all of the above should be used by staff personnel to reduce line-staff conflict

Question 8

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The process of assigning job activities and related authority to specific individuals in the organization is termed: delegation accountability responsibility authority

Question 9

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The three steps of the delegation process are: create accountability, promote acceptance, and require performance assign specific duties, grant authority, and create accountability assign responsibility, create accountability, and assign specific duties create responsibility, grant authority, and promote acceptance

Question 1 points 10 The amount of power an individual in an organization possesses is: total power position power authority personal power

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Question 1 points 11 A manager who quietly makes her significant achievements visible to others and builds up a successful record and a solid professional reputation is attempting to increase her: personal power through creating a belief she possesses a high level of expertise within the organization position power through creating a belief she possesses a high level of expertise within the organization personal power by establishing a sense of identification with the manager position power by establishing a sense of identification with the manager

Question 1 points 12 Which one of the following is NOT one of the three main steps of the controlling process? taking corrective action measuring performance establishing policies and rules comparing measured performance to standards

Question 1 points 13 A sign that a problem exists is: declining sales a symptom low employee morale a standard

Question 1 points 14 A good, objective method of determining the optimal amount of control to use is: the Delphi technique cost-benefit analysis

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linear programming post-control processes

Question 1 points 15 The power derived from a manager’s relationship with others is: total power position power authority personal power

Question 1 points 16 Making something happen the way it was planned to happen is: control planning influencing organizing

Question 1 points 17 The controller would most likely report to which of the following individuals? chairperson of the board of directors chief executive officer outside accounting firm vice president of finance

Question 1 points 18 Factors within an organization that are barriers to organizational goal attainment are: problems issues symptoms

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standards

Question 1 points 19 Because of its value to management, ______________ should be _____________ as much as possible. communication, ignored message encoding, ignored feedback, encouraged nonverbal communication, practiced

Question 1 points 20 Which of the following statements is most accurate regarding nonverbal communication: nonverbal communication is usually consistent with verbal communication nonverbal communication usually contains more meaning than verbal communication nonverbal communication should be ignored managers do not need to be effective at reading nonverbal communication

Question 1 points 21 The originator of an interpersonal communication is the: source encoder decoder both a and b

Question 1 points 22 In interpersonal communication, the destination’s reaction to a message, is known as: feedforward feedback

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listening the communication process

Question 1 points 23 Which form of communication is primarily used for coordinating various activities? formal communication lateral organizational communication downward organizational communication upward organizational communication

Question 1 points 24 A position description is an example of which form of communication? upward formal communication downward formal communication downward informal communication lateral formal communication

Question 25

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