Automobil August 2018

AUGUST 2018

ISO 9001

Everything you need to know about certification

SPRAY WELDING

What, Where and When?

WORKING FOR WORKSHOPS MIWA: FROM HUMBLE BEGINNINGS TO DYNAMIC ASSOCIATION RMI UPDATE: CLIMBING FOR A PURPOSE; SAMBRA SUPPORTS HEART FM www.automobil.co.za AND MAGDA SE SOPKOMBUIS; ANTICIPATING THE

FUTURE; PARTINFORM VISTS LOWVELD

AUGUST 2018

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CONTENTS – AUGUST 2018 COLUMNS 5 Driver’s Seat: Jakkie Olivier, CEO of the RMI 7 Editor’s Letter: Reuben van Niekerk 9 Hot Stuff! New product showcase 60 Frequently Asked Questions: Paperwork Questions Answered 66 Tailpiece: UPDATES

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12 News

Editor: Reuben van Niekerk reuben@thefuture.co.za

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Sub-editor: Peggy Lendrum peggy@thefuture.co.za Design and layout: Heinz Bawa heinz@thefuture.co.za Reporter: Wynter Murdoch wynter@thefuture.co.za

COVER STORY

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Production: Mabel Ramafoko mabel@thefuture.co.za

Future Publishing (Pty) Ltd 247 Jan Smuts Avenue, Dunkeld West, Johannesburg PO Box 3355, Rivonia, 2128 Tel: +27 (11) 803-2040

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From humble beginnings to dynamic association Workshop owners join forces for the good of the industry

FEATURES

Publisher: Richard Lendrum richard@thefuture.co.za

Advertising Sales Executives: Enver Lawangi, Greg Surgeon, enver@thefuture.co.za greg@thefuture.co.za

RMI review

Climbing for a purpose; SAMBRA supports Heart FM and Magda se Sopkombuis; Partinform vists Lowveld

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Selling cars in Africa

Looking back on two decades of the Motor Industry Development Programme

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The search for more efficient petrol engines

Atkinson-cycle engines and direct fuel injection are making a difference says Jake Venter

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RMI Automobil’s Editorial Sub-Committee: Chairman: John Ellmore; Gary McCraw, Denice Grobler, Danelle Van Der Merwe, Wynter Murdoch, Greg Surgeon, Jakkie Olivier, Jan Schoeman and Reuben van Niekerk

A digital version of this magazine is available at www.rmi.org.za Automobil is the official journal of the Retail Motor Industry Organisation (RMI) which hosts 13 constituent associations: ACRA (component remanufacturers); ERA (engine re-builders and automotive engineers); MDA (motorcycle, scooter, quad and jet-ski/outboard engine dealers); MIMA (Motor Industry Manufacturers’ Association); MIWA (the full spectrum of workshop operators); MPEA (wholesale and retail part dealers); NADA (new and used car and truck dealers); VTA (vehicle testing); SADFIA (diesel pumproom operators); SAPRA (Fuel resellers, convenience store and car wash operators); SAMBRA (collision repairers and automotive refinishers); SAVABA (vehicle body builders) and TDAFA (tyre dealers and fitment centres).

Automobil is available to purchase from the publishers at R25 a copy.

Automobil is produced and published monthly by Future Publishing (Pty) Ltd for the Retail Motor Industry Organisation. The views and opinions expressed in the publication are not necessarily those of the publishers or the Retail Motor Industry Organistion.

While precautions have been taken to ensure the accuracy of advice and information contained in editorial and advertisements, neither the publishers nor the Retail Motor Industry Organisation can accept responsibility for errors, misrepresentations or omissions, or for any effect or consequence arising therefrom. Permission to republish any article or image or part thereof must be obtained in writing from the publishers.

2018 BRICS Future skills challenge lands on our shores Future skills challenge to focus on a new set of skills, says the merSETA CEO Dr Raymond Patel

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Settlement of labour matters

Losing time at the CCMA or Bargaining Council is a real concern for business owners

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Immigration: Foreign employees and the employer

The intellectual property of a company is, in most cases, the most valued asset of the company

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Understanding ISO9001 Certification

ISO9001 is a standard that sets out the requirements for a quality management system

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RMI revives National Association for Automobile service providers

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Anticipating the future Challenges and opportunities facing Vocational Education and training systems

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Spray welding – What, where and when to spray?

AERA’s technical specialist Chuck Lynch explains the intricacies of spray welding

© Future Publishing (Pty) Ltd

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BENEFITS OF BELONGING A short summary of the benefits of RMI membership

The RMI has represented the retail motor industry and its members for more than 100 years.

With more than 7 500 member businesses, our unity is our strength.

RMI representation at often volatile and disruptive centralised wage negotiations.

Professional industrial relations advice by expert specialists, ensuring procedural and substantive fairness when disciplining staff.

Industry labour relations seminars focused on the rules, agreements and industry-specific topics that affect retail motor industry businesses.

Chairing of disciplinary hearings and AUTOMATIC entry and representation at the CCMA, DRC and Labour Court.

Representation at various MIBCO and Industry-related Boards and committee structures.

Affiliation to reputable organisations recognised by Government, big business, consumers and relevant stakeholders like Business Unity SA (BUSA).

Protection against one-sided legislative changes or new laws and regulations.

Exceptional CPA support and member assistance during defence cases at the National Consumer Commission (NCC) and the Motor Industry Ombudsman of South Africa (MIOSA).

Facilitation of a business-to-business complaint where both parties are RMI members, with a complaint resolution rate in excess of 95%.

Quality and Standards function – representing the retail industry at various South African Bureau of Standards (SABS) committees and working groups.

Representation at the National Regulator for Compulsory Specifications (NRCS), defending our industry when compulsory specifications and standards are compromised.

The informative Automobil magazine and weekly web letters that facilitate two-way communication and create consumer and industry awareness.

The RMI is regularly invited to comment on industry topics by both print and broadcast media, and participates in and hosts numerous conventions and shows.

Associational accreditation ensures ongoing development and implementation of commercial value propositions specific to the association.

Training needs and representation via merSETA and W&RSETA. We actively drive industry-wide training and apprenticeship issues through our position on the merSETA Board and our involvement with the Technica manuals.

Representation at the Moto Health Care Fund, Industry Provident Funds and the Sick, Accident and Maternity Pay Fund.

The RMI offers industry-specific products like RMI4BEE / RMI4LAW / RMI4OHS /RMI4SURE.

Need to get hold of the RMI? Turn to Page 8 of this issue for all the contact details

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www.automobil.co.za

DRIVER’S SEAT

Looking after our customers Leading organisations continuously question and assess their relevance in the eyes of their customers says Jakkie Olivier, CEO of the RMI Jakkie Olivier, CEO of the RMI

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ith constant changes taking place in and around us on a daily basis, this statement has been asked and tested over many years.

One could argue that business relevance and customer satisfaction have become even more of a focussed, strategic imperative. In the automotive industry, the motoring public in general and the younger generation have ever-growing demands in terms of what they want, where they want it and when they want it – and all on their terms.

The question therefore remains: does the RMI still do what its customers want? In the RMI’s case, business owners who are affiliated to the RMI and its associations are its customers.

While many questions could be asked to test one’s relevance and value-add, at the RMI we need to ensure that we deliver on: a) High perceived value of belonging to the RMI despite the increasingly tough business conditions. b) High quality communications – inform our customers (our members) in an effective manner of industryrelated news and developments affecting their businesses. c) Information sharing – ensure that the RMI brand as a value proposition

is understood, appreciated and accepted. d) Awareness – ensure our members recognise the RMI and its associations as the only “go to” organisation in the automotive industry. e) Visibility – inform the motoring public why it is so important to choose RMI members (as opposed to those not affiliated to the RMI) for their daily motoring needs.

us to appoint a professional PR company, Cathy Findlay & Associates, to assist the RMI with its endeavour to communicate with the motoring public about the RMI’s values, ethics and value proposition. Our goal is to position the RMI and its associations as the recognised and preferred organisation for both the trade as well as the general public and motoring consumers.

The RMI’s financial year-end was at the end of June 2018, and without going into too many details, I am pleased to say that our membership once more increased moderately and we are currently approaching the 8 000 membership target. Financially, the organisation is healthy with substantial resources ready to be invested into increased and better member benefits and value-added products and services.

In a membership service-oriented business like the RMI, member growth and financial stability are always good indicators of success and sustainability.

Our PR and branding campaign will inform the public and motoring consumers about why they should choose to deal exclusively with RMI members. We believe that RMI members provide superior motoring peace of mind on a daily basis while for members, the slogan of “belonging is better business”, remains relevant and appropriate.

The topic of visibility (see above) refers to communication aimed at the motoring public, and this is one aspect that the RMI has identified as a strategic objective over the next couple of years.

Our financial resources have enabled

In future, motoring consumers will search for RMI-affiliated businesses and members should ensure that their businesses are visible by using RMI and associated branding material on buildings, stationery and delivery vehicles. Lastly, we urge members to proudly display the RMI Code of Conduct and membership certificates in their reception areas for the public to see.

For information on the RMI and its workings, visit www.rmi.org.za or call 011 886 6300

www.automobil.co.za

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CONSTITUENT ASSOCIATIONS Who do they represent and what are their objectives?

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he RMI is a proactive, relevant, retail and associated motor industry organisation recognised as the leading voice in South Africa’s automotive aftermarket, serving the daily needs of its members and playing a key role in enabling motor traders to deliver top class service to motoring consumers.

Here are the associations which fall under its umbrella…

ACRA (Automotive Component Remanufacturers’ Association) ACRA represents component remanufacturers involved in the remanufacture of safety-critical components and radiators, an ever-growing industry in which keeping abreast of change is crucial for business owners.

ERA (Engine Remanufacturers’ Association) ERA represents motor engineers who re-machine, rebuild and remanufacture engines in South Africa. ERA members promote the reuse of engines, parts and components in a manner that is green and sustainable. ERA members create employment and skills development opportunities, directly in their own machine shops and indirectly through suppliers to the industry and component manufacturers.

MDA (Motorcycle Dealers’ Association) MDA represents members who are motorcycle dealers – these members benefit from an extensive array of value-add services and products such as commercial insurance, labour legal assistance and representation, consumer dispute resolution, and a strong relationship with the Association of Motorcycle Importers and Distributors.

MIMA (Motor Industry Manufacturers’ Association) MIMA members are Parts, Equipment and Component Manufacturers and suppliers to Original Equipment Manufacturers and the automotive aftermarket that exports into Africa and other countries in the world.

MIWA (Motor Industry Workshop Association) MIWA, the largest association within the RMI, strives to keep its members informed about the ever-changing auto repair industry, thereby ensuring that vehicles are repaired to acceptable standards designed to make them perform better and safely on South African roads.

MPEA (Motor Parts and Equipment Association) MPEA represents South Africa’s auto part traders, including wholesalers, retailers and independent operators in the replacement motor parts industry. Genuine replacement parts are available at accredited MPEA spares outlets at affordable prices, backed by the manufacturer’s warranty.

NADA (National Automobile Dealers’ Association) NADA represents the interests of business people who own or operate new vehicle franchise dealerships and qualifying used vehicle outlets. NADA is committed to the image enhancement of the retail motor business, facilitating the interface between dealers and OEMs/distributors, building relationships between dealers and customers and bringing relevant industry issues to the attention of government.

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Vehicle Testing Association

VTA (Vehicle Testing Association) The VTA represents private vehicle testing stations that are committed to operating within the law in accordance with the Road Traffic Act and the relevant SANS standards. In this highly regulated environment, the association represents the interests of its members at government working groups and is committed to enhancing the reputation of the industry in all the spheres.

SADFIA (South African Diesel Fuel Injection Association) SADFIA members operate fully equipped pump rooms aimed at providing cost-effective service solutions for owners of diesel powered vehicles seeking fuel injection system testing, repair or replacement.

SAMBRA (South African Motor Body Repairers’ Association) SAMBRA is an active leader in the motor body repair industry and consolidates, communicates and regulates repair standards in the motor body repair industry. SAMBRA ensures the provision of technical and business skills training that meets the demands of the industry and instils confidence in consumers and industry stakeholders.

SAPRA (South African Petroleum Retailers’ Association) SAPRA represents and promotes the interests of petroleum retailers in South Africa and fosters strong relationships with the Department of Energy, oil companies, banks, financial institutions and other stakeholders that have an impact on the sustainability of the service station industry.

SAVABA (South African Vehicle and Bodybuilders’ Association) SAVABA members are professional, certified and regulated vehicle body builders in South Africa who manufacture commercial vehicle body applications (tanker, coal, refrigerated trucks and trailers) and bus bodies (commuter and tourist type). Members manufacture using the latest equipment and highly trained staff to ensure strict compliance with SABS standards and other legal specifications.

TDAFA (Tyre Dealers' and Fitment Association) The TDAFA is the only representative body for tyre dealers nationally. The association works on all issues relevant to tyres and the fitment industry.

Strategically, the TDAFA is positioned as an intermediary between government, the tyre industry and consumers and is recognised by government and industry leaders as the legitimate voice representing tyre dealers.

RMI contact details Head Office: 011-886-6300 | www.rmi.org.za Surrey Square Office Park, 330 Surrey Avenue, Ferndale, Randburg, 2194 RMI Regional Offices: Highveld: Randburg: 011-886-6300; Northern: Pretoria: 012-348-9311; KwaZulu-Natal: Durban: 031-266-7031; Eastern Cape/Border: Port Elizabeth: 041-364-0070; Western Cape: Cape Town: 021-939-9440; Free State/Northern Cape: Bloemfontein: 051-430-3294

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EDITOR’S LETTER

The need to adapt is becoming more and more difficult to sell cars.

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he recent TruckX conference held at Kyalami played host to a number of high-profile speakers. One of those was Arnold Du Plessis, the CEO of the BB Group, a business that now operates 33 dealerships across various brands and employs over 1000 people.

Du Plessis commented that the future of dealerships does not look good, citing factors such as unemployment, government’s inability to stimulate business growth, and the brain drain out of South Africa as major factors to why it

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He also warned that manufacturers need to stop forcing dealerships into building Taj Mahal-style facilities, as these increased overheads only put more pressure on the business. Du Plessis believes that OEMs need to be more open to allowing dealerships to sell different brands on the same floor.

Du Plessis also believes it is also not fancy imported tiles that sell cars, but rather relationships, as South Africans still like to buy cars from people. This is particularly evident in the smaller towns where the sales force take the time to build relationships with the community, and this translates into customers for life.

Looking towards the future, the move to less maintenance-intensive vehicles will challenge current workshop models and C

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the shift towards electric vehicles will put further strain on this business, as these cars require less parts, have less moving components, use less lubricants, and will require a smaller more specialised workforce to keep them running.

On training, Du Plessis noted that they lose about 90 percent of the craftspeople that they train to other industries, as the youth of today don’t see automotive trades as an attractive career. The knockon effect of this perception is that labour will become very expensive.

What this all boils down to is that dealerships and workshops need to adapt to change or get run over by it. The business model that was so successful five years ago will struggle to make a profit in five years from now.

Reuben van Niekerk, Editor K

AUGUST 2018

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NEWS

SPEAK TO US RMI EXECUTIVES

hief Executive Officer: C Jakkie Olivier jakkie.olivier@rmi.org.za Chief Operations Officer: Jan Schoeman jan.schoeman@rmi.org.za Financial Director: Renee Coetsee renee.coetsee@rmi.org.za Company Secretary: Gary McCraw gary.mccraw@rmi.org.za

RMI BOARD MEMBERS Jeรกnne Esterhuizen (President) Barry Canning (Vice-President) Jakkie Olivier Johann van de Merwe Jaco Koen Franz Maritz Mams Rehaman

Lindsay Bouchier Eugene Ranft Chris Le Roux Dupre Le Roux Les McMaster Vuyani Mpofu Andrea Bogner Ferose Oaten Frank MacNicol Mark Dommisse

RMI PARTNERS RMI4Sure 0860-104-202 RMI4Law 0861-668-677 RMI4BEE 0861-764-233 RMI4OHS 012-998-7139

DIRECTORS MIWA Pieter Niemand pieter.niemand@rmi.org.za NADA, MDA Gary McCraw gary.mccraw@rmi.org.za

RMI HEAD RMI HEADOFFICE OFFICE

RMI REGIONAL OFFICES

Danelle van der Merwe Brand and Communication Manager danelle.vandermerwe@rmi.org.za

Highveld: Randburg: 011-886-6300

Neo Bokaba HR Manager neo.bokaba@rmi.org.za Julian Pillay Regulatory Compliance Manager julian.pillay@rmi.org.za 011-886-6300 | www.rmi.org.za Surrey Square Office Park 330 Surrey Avenue Ferndale Randburg 2194

8 - MAY 2015

SAMBRA, SAVABA Edwin Martin edwin.martin@rmi.org.za SAPRA Vishal Premlall vishal.premlall@rmi.org.za TDAFA, MPEA, MIMA Hedley Judd hedley.judd@rmi.org.za TRAINING Louis van Huyssteen louis.vanhuyssteen@rmi.org.za SADFIA, ACRA, ERA Attie Serfontein attie.serfontein@rmi.org.za TRANSFORMATION Joy Oldale joy.oldale@rmi.org.za

Facebook.com/AutomobilSA

@AutomobilSA

Northern: Pretoria: 012-348-9311 KwaZulu-Natal: Durban: 031-266-7031 Eastern Cape/Border: Port Elizabeth: 041-364-0070 Western Cape: Cape Town: 021-939-9440

www.rmi.org.za

Free State/Northern Cape: Bloemfontein: 051-430-3294

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Vehicle Testing Association

www.automobil.co.za

NEW PRODUCTS

HOT STUFF The X gets a dose of Thule class

Blue-Point has you cornered The biggest thing in bakkies this year is unquestionably the launch of the Mercedes-Benz X-class, the first time a truly premium brand has entered the double-cab market.

The Blue-Point pivot head wrenches allow users to insert the wrench into a socket head while pivoting around obstacles. The joints are engineered to be as small as possible without weakening the tool, and long handles provide extra reach. The tools are made from heat-treated high-quality industrial tool steel and have a lifetime warranty. Sets are available in SAE, Metric and Torx variants.

The good news for those who prefer sitting behind the three-pointed star is that they will be able to drive out of the dealership and straight to a Thule Concept Store, where they’ll be able to kit their X-class with a range of carrying solutions to suit their lifestyle. Nothing like fitting a premium product to a premium product.

Roof-mounted bike holder – check. Kayak, canoe or surfboard carriers – check. Fishing rod holders – check. Luggage basket or box – check. In true Thule fashion, there’s always a functional yet stylish answer to the question: “What’s the best way to carry that?”

Explains Richard Downey of SA Sport & Cargo, the sole South African agent for Thule: “Thule products are designed with a simple philosophy, and that’s summed up in the ‘Bring Your Life’ pay-off line. Internationally, Thule remains abreast of automotive product development cycles and is therefore seldom far behind when a new vehicle comes to market.”

Sport and Cargo can provide the aerodynamic and handsome Wingbar crossbars – the starting point for fitting most Thule equipment – for both the flagship X-class models which reach showrooms with integral roof rails, and also the lower-spec version without rails which requires a different mounting solution.

“Thule solutions are designed to add to rather than detract from the vehicle to which they’re mounted, and they look perfectly at home on either version of the X-class. Our racks come in a brushed aluminium finish, but are also available in satin black which looks especially good on an X-class,” concluded Downey.

www.automobil.co.za

Robust, portable lighting solution The Snap-on 700 Lumen Project Light is built from aircraft-grade aluminium alloy to last in the toughest environments, and can even survive multiple drops from over 6m high, while a IP65 rating allows for exposure to water and dust found in most typical applications. A variable brightness switch gives the ability to select the right amount of light for every situation. The Project light is capable of 10 hours of operation time on the low setting (100 Lumens). A battery fuel gauge provides the ability to instantly know how much power is remaining in the Lithium-Ion battery, while a USB-C power connection ensures hassle free charging.

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NEW PRODUCTS

HOT STUFF Tailor-made cycling pack for Land Rover Discovery Land Rover South Africa has introduced the first of many planned Gear Packages with a convenient Cycling Pack for the new Discovery.

Land Rover caters to a wide variety of lifestyles and sporting interests with a large catalogue of accessories, officially known as Gear. Now Discovery customers who enjoy adventuring on two wheels as well as four, have an option to equip their vehicle with a range of cyclingoriented accessories hand-picked from the Gear range.

The new Cycling Pack includes a choice of either a Roof-Mounted Bike Carrier for two bicycles (together with the required Roof Rails) or a Tow Bar-Mounted Bike Carrier for two. The Package also adds a Rubber Mat set for the first and second seating rows, and a waterproof Loadspace Liner Tray to protect the cargo area floor from the mud and grime picked up during a long day out on trails.

The Pack also enhances the exterior of a Discovery with a set of front and Rear Mudflaps, and a choice of black or silver Wheel Centre Caps. A requisite of any sporting activity, a First Aid Kit is also included in the deal.

The cost of all these Gear items would add up to a maximum R28 791 if bought individually, but bundled together the Cycling Pack is priced at R22 500. The Package is available to existing new Discovery owners, or can be built into the finance agreements of one bought from the showroom floor of any Land Rover retailer in South Africa.

One of the benefits of Land Rover Gear is that all items are factory approved, and covered under standard vehicle warranty periods.

The new Discovery is still the most versatile premium SUV, with seating for seven, up to 2,500 litres of luggage capacity, and classleading all-terrain capability.

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All three seating rows are available with heated seats (heated and cooled in the first two rows) while massage seats are available for the driver and front passenger – a particularly comforting feature after those long-distance rides.

The SUV provides up to 2,500 litres of load capacity, or up to 1,231 litres with the second row in place. A dual-purpose Powered Inner Tailgate provides a practical load restraint when raised, but when lowered, the 285mm overhanging section doubles as a useful bench ideal for changing muddy cycling shoes or performing mild bicycle maintenance or repairs while under the shelter provided by a onepiece tailgate.

Additional storage facilities include a deep cubby hidden in the central console, capable of holding a pair of two-litre drinks bottles, a second central armrest binnacle large enough for five iPads, and a concealed small-item

stowage nook behind the flip-down Climate Control panel.

With ground clearance rated at 283mm and a maximum wading depth of 900mm, the Discovery can take mountain bikers to the start of even the most remote trails. When tackling particularly challenging terrain, All-Terrain Progress Control (ATPC) can be programmed to autonomously maintain a suitable crawl speed chosen by the driver. The clever technology allows the driver to concentrate solely on steering the vehicle as they negotiate obstacles, without the distraction of operating the throttle or brake pedals, and can also be used from a standstill to help when pulling away on slippery surfaces.

Land Rover’s multi-mode Terrain Response 2 system also optimises a range of settings, from throttle sensitivity to gearchange characteristics, to suit the driving conditions at the turn of a rotary controller – and can even select the optimum setting automatically if drivers are unsure of the best choice.

www.automobil.co.za

PROVIDING A COMPLETE SOLUTION FOR ASIAN, AMERICAN AND BRITISH VEHICLE PARTS Asian range

American range

British range

With one of the world’s largest ranges of parts for Asian vehicles, Blue Print is the right choice and solution for all Asian vehicle requirements.

This specialism means we have some of the best all-round knowledge of the market and are able to offer an accurate and quality solution.

The American range covers over 200 models with more than 2,000 part numbers available. Like the cars themselves, the Blue Print American range continues to get bigger and better with new parts being continuously added.

In 2014, Blue Print launched a range of parts for traditionally known ‘British’ vehicles.

In a short period of time Blue Print introduced 1,400+ parts from over 90 product types, covering more than 8,000 British applications.

Filtration

Braking

Clutch

Steering & Suspension

Engine Management

Transmission

Timing Belts & Chains

Cooling

Electrical

Body

Tools

Solutions

Blue Print parts are now available in South Africa!

The Blue Print brand is represented locally by: Ferdinand Bilstein South Africa (Pty) Ltd Tel. +27 (0)10 900 4545 Available exclusively through selected appointed distributors

Right First Time. www.automobil.co.za www.blue-print.com

SEPTEMBER 2017 -

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NEWS

Mercedes invests R10-billion in East London plant upgrade

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ercedes-Benz Cars is investing the equivalent of R10-billion (about €600-million) in upgrading its assembly plant at East London, according to Markus Schäfer, the company’s Board Member for Production.

Making the announcement last month at a ceremony at the plant attended by South Africa’s President, Cyril Ramaphosa, Schäfer said the facility would be significantly expanded and re-equipped to accommodate the building of increased volumes of the upcoming generation of C-Class derivatives.

“The decision to build the new generation C-Class in East London re-affirms the future of the plant and Mercedes-Benz’s commitment to South Africa,” he said.

South Africa’s President, Cyril Ramaphosa with Markus Schäfer Mercedes-Benz Board Member for Production

In reply, Ramaphosa said government’s priority this year had been to encourage new investment in the country’s economy, which was necessary to realise growth, employment and reduce inequality.

Imperial announces unbundling of Motus

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he Imperial Group’s Board of Directors has voted to split the company into two independent businesses – Imperial Logistics, a logistics service provider which operates across Africa and Europe, and the automotive business, Motus.

The decision will see the transfer by Imperial of all of its automotive related interests to Motus Holdings Limited, a wholly-owned subsidiary, subject to approval by shareholders and requisite regulatory authorities.

A company statement in which the decision was announced says transformation and development of the Imperial Group in recent years has been directed at value creation through strategic clarity, managerial focus and shareholder insight.

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“The decision by Mercedes-Benz Cars to inject R10-billion into the economy is an endorsement that South Africa is a favourable destination for investment and, correspondingly, demonstrates our determination to work with partners to seize opportunities that are opening up for faster growth,” he said.

Dignitaries who attended the ceremony – which marked the 60th anniversary of Mercedes-Benz passenger car production in South Africa – included Rob Davies, Minister of Trade and Industry; Nhlanhla Nene, Minister of Finance; Phumulo Masualle, Premier of

the Eastern Cape; Oscar Mabuyane, Member of the Executive Council for Economic Development; Xola Phakathi, Executive Mayor of the Buffalo City Metropolitan Municipality and Andreas Kellermann, Head of Production for Mercedes-Benz’s S-, E- and C-Class models.

the market segments and economic landscapes in which they operate.

import and distribution; retail and rental; motor related financial services and aftermarket parts.”

Schäfer said the decision to produce the next generation C-Class in East London meant that new paint and body shops would be constructed, and upgrades implemented to assembly infrastructure, which would comprise three lines featuring more than 500 automated robots. Additionally, new warehouses would be built for logistics purposes.

“Overall, the new buildings will cover an area of approximately 100 000 square metres. The facilities will incorporate environmentally friendly, state of the art technologies,” he said.

However, the approach has exposed the absence of operational synergies and has resulted in the rapid establishment of Imperial Logistics and Motus as two large, independent divisions.

“After considering whether the longterm prospects of Imperial Logistics and Motus will be enhanced by them being separately listed, the Board believes that the separation of the two will enable the component parts to operate in a more focused and efficient manner, thereby allowing each of the businesses to achieve their respective strategic goals,” the statement says.

It adds that the separation is focused on providing a platform for each to pursue independent strategic initiatives, enhancing the ability of the businesses to mitigate and manage specific risks and challenges and proactively react to changes within

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“Imperial Logistics is an integrated outsourced logistics service provider with a presence in 33 countries on five continents, employing more than 30 000 people. With its strong regional growth platforms, specialist capabilities customised to serve multi-national clients in attractive industry verticals, and an asset-right business model, the company is expected to deliver sustainable revenue growth, enhanced profitability and a stable dividend,” the statement says.

Motus, which employs more than 18 000 people, is described as Southern Africa’s largest vehicle group with a selected international presence in the United Kingdom and Australia – “a diversified, non-manufacturing service provider to the automotive sector, with a unique business model that is fully integrated across the motor value chain:

According to the statement, Imperial anticipates that the unbundling will be implemented during the fourth quarter of this year, with a general meeting to obtain shareholder approval planned for October 30.

In terms of who will head the separate entities, the statement adds that Osman Arbee will relinquish his role as CEO of Imperial but will remain the CEO of Motus, while Marius Swanepoel will become the CEO of Imperial, which will be renamed Imperial Logistics.

With Swanepoel scheduled to retire in June, 2019, Mohammed Akoojee – currently Imperial’s Chief Financial Officer – will be appointed CEO designate of Imperial Logistics to facilitate an orderly transition and handover.

AUGUST 2018

13

NEWS

Hill takes over at Ford SA

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ord Motor Company has announced that Neale Hill, 50, has been appointed managing director of the company’s South Africa and Sub Saharan Africa Division. He takes over from Casper Kruger, who has resigned take up a personal endeavour.

“We thank Casper for his commitment to Ford and wish him the very best in his new role,” says a statement issued

by Mark Ovenden, President of Ford’s Middle East and African region.

Hill, who has spent 25 years with Ford both at home and abroad, will be responsible for achieving growth in the company’s operations across the sub-

continent. “I’m honoured to be given this wonderful opportunity,” he said.

According to Ovenden, Hill’s wealth of experience combined with his customer focus and deep brand knowledge will be an asset in moving the company’s Africa business forward.

Conrad Groenewald, 43, has been appointed to take over Hill’s former role as Director of Marketing, Sales and Service for Ford’s South African and Sub-Saharan African regions.

Since January, Groenewald, 43, has headed up the company’s Consumer and Dealer Experience division, focusing on operations across South Africa, Namibia, Botswana, Lesotho and Swaziland.

Neale Hill

Opel announces SA investment

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pel Germany has invested more than R700-million in setting up Opel South Africa (Pty) Ltd, a wholly owned subsidiary of the parent company. A further R20-million has been set aside for upgrades at the brand’s Southern African dealerships.

Listed automotive company Unitrans – which holds the Southern African distribution rights for the nameplate – has elected to employ local contractors to upgrade customer experience centres and roll out new brand identity.

“Opel wants to stimulate additional local job creation and support local business, and our local suppliers meet the German required standards,” says Brian Hunter, General Manager of Unitrans Opel Southern Africa.

The brand has 35 dealerships across the country, with more expected to open over the next 60 months as it seeks to regain traction following its

14 AUGUST 2018

acquisition by the PSA Group from General Motors, which has quit South Africa.

Bill Mott, Director of Opel’s International Sales Operations, has indicated that Opel is focused on growth in the Southern Africa region and has clear objectives to achieve the aim.

“We view Southern Africa as an important market,” he says. “Our investment in South Africa is strategic – our aim is to take the brand from strength to strength.”

Hunter says Opel’s total investment in the country exceeds R1,5-billion, with the brand employing over 1 000 people locally.

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AUGUST 2018

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16 JULY 2018

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APRIL 2018

17

NEWS higher price anyway. If you can pay a high price for second hand, why not pay a high price for something new? It is a simple choice. Africans, Rwandans, deserve better.”

Paul Kagame, Rwanda’s President, Thomas Schäfer, CEO Volkswagen Group South Africa with the first VW made in Rwanda

Volkswagen pioneers Africa project

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olkswagen’s Rwandan individual mobility solution project – which includes vehicle assembly, mobility services and a sales and service retail outlet – has become operational.

Thomas Schäfer, CEO of Volkswagen Group South Africa and responsible for the Sub-Sahara region, officially launched the project last month in Kigali.

In a statement, Schäfer said Rwanda offered significant potential for growth in the individual mobility market.

“With a package specifically tailored to the region comprising local vehicle production, new vehicle business and innovative mobility services, Rwanda can become a blueprint for other African and emerging market countries,” he said.

Paul Kagame, President of the Republic of Rwanda, said: “Africa does not need to be a dumping ground for second hand cars, or second hand anything.

In the long run, you end up paying a

Gerd Müller, Germany’s Federal Minister for Economic Cooperation and Development – who attended the launch ceremony – said Volkswagen had brought good ideas and a generous dose of pioneering spirit to the venture. “It’s the kind of activity we would like to see copied by other German companies,” he said.

Central to the project are app-based car sharing and ride hailing offerings. The project kicked off with community car sharing primarily aimed at companies based in Kigali, the country’s capital. The ride hailing service will follow later this year.

On the production side, local assembly of the latest-generation Polo and Passat models has begun. Initially, up to 1 000 vehicles a year will be built in Rwanda.

Assembly is flexibly designed and can be expanded if required.

According to the statement, Volkswagen has invested some $20-million (about R265-million) in Phase One of the project.

Brink inaugurates welding robot

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new, twin six-axis welding robot was recently commissioned at the Brink Towing Systems plant in Pietermaritzburg and is now running at near full capacity. Thanks to its high-precision tracking and integrated supply lines, productivity is said to have improved.

Supplied by Yaskawa, a specialist in industrial robotics, the Motoman MAseries robot is designed for arc welding and can be programmed to carry out complex welding sequences.

“Installation of this twin-robot, twin-station cell has helped us to keep pace with increasing demand, and has improved productivity too,” says Mark Gutridge, managing director of Brink Towing Systems.

He said the investment was part of Brink’s ongoing commitment to being South Africa’s foremost manufacturer of premium-quality tow-bars, many of which are supplied to OEMs. Brink Towing System’s new welding robot

18 AUGUST 2018

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Davies rails against US trade tariffs

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n a meeting last month with American trade representatives in Washington, South Africa’s Minister of Trade and Industry, Dr Rob Davies, reiterated that, in his view, local steel and aluminium outputs were not sufficient to pose a threat to industry counterparts in the US. In discussions with US Trade Representative Robert Lighthizer and Secretary of Commerce, Wilbur Ross, Davies said South Africa’s exports of steel to America accounted for less than 1% of that country’s total steel imports and 0,3% of total steel demand. Similarly, South Africa’s exports of aluminium accounted for about 1,6% of total US aluminium imports.

In light this, Davies said it was clear that South Africa did not pose a threat to the US steel and aluminium industries – rather, the country should be seen a supplier of strategic primary and secondary steel used in valueadded manufacturing in the US.

The meeting followed a decision by the US Department of Trade to impose Section 232 duties on imports of steel and aluminium from South Africa on the basis that they undermined the US’s national security objectives.

Davies also expressed concern regarding an on-going Section 232 investigation relating to exports of South African manufactured vehicles and auto components to the US. He indicated that the country accounted for only 0,4% of total US imports of automotive products.

Further, he said he had it on good authority that, if trade tariffs were implemented, one of South Africa’s vehicle manufacturers would no longer export automobiles to America – a decision which would impact local production volumes.

Davies said if Section 232 duties were imposed, trade benefits agreed between South Africa and the US under the African Growth and

Dr Rob Davies, South Africa’s Minister of Trade and Industry

Opportunities Act (AGOA) would be significantly eroded.

While in the US, Davies had discussions with existing and potential investors at a meeting organised by the US-Africa Business Centre at the US Chamber of Commerce. In addition, he had similar discussions at a US think tank, the Atlantic Council.

Tenneco’s acquisition plans on track

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enneco’s $5,4-billion (about R74,92-billion) acquisition of auto parts conglomerate Federal-Mogul is expected to close in second-half 2018, according to US reports. The company aims to create two public entities in the second-half of next year – one an

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aftermarket and ride-performance company consisting of Tenneco Ride Performance and FederalMogul Motorparts, and the other a powertrain technology developer comprising Tenneco Clean Air and Federal-Mogul Powertrain.

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NEWS RMI UPDATE

Advanced manufacturing awards: Call for entries

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wards which officially recognise innovation and excellence in advanced manufacturing are scheduled to be made for the first time in South Africa during November.

government and private sector stakeholders identify, promote and reward innovation in the advanced manufacturing and composites industry.”

The National Advanced Manufacturing Innovation Awards – hosted by the National Composites Cluster, which is co-funded by the Department of Trade and Industry – are said to offer wide scope to local producers of state of the art products.

Radford says the awards, which will be made at the African Advanced Manufacturing and Composites Show to be held in Port Elizabeth from November 7 to 9, aim to showcase South Africa’s capabilities and popularise advanced manufacturing in industry as well as to learners.

Companies operating in the advanced manufacturing field – including 3D printing, robotics, automation, AI, laser cutting and etching, CNC machining, software, big data, IOT and composites – are eligible to enter.

Companies or organisations can make submissions in six categories: • Scholarly impact in advanced manufacturing; • Industry advancement in advanced manufacturing; • Export proficiency; • Contribution to import replacement; • Composites innovation; and • Most promising start- up or newcomer.

The Managing Director of the Composites Cluster, Andy Radford – a former industrialist at the CSIR – says the awards will play a key role in advancing the country’s advanced manufacturing agenda.

“As we push to consolidate and develop our manufacturing strategy it is essential that, as a collective,

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He adds that while manufacturing is an essential part of South Africa’s economy – contributing around 19% of GDP – advanced manufacturing efforts are highly fragmented. “The show is aimed at bringing key roleplayers and technology partners together towards a common vision.”

According to Radford, threedimensional printing, lasers, automation and artificial intelligence are exciting tools to encourage a new generation of engineers and scientists. “We need to expose them and industry to these technologies – there is no time to waste,” he says.

The show will be accessible to both trade and public visitors. Delegations from France and Germany have already confirmed attendance, while an MOU has been signed with UK Composites and a marketing campaign will target African buyers.

For more information log on to www. africanadvancedmanufacturingshow.co.za

BestDrive on expansion trail

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ontiTrade Africa, the retail division of Continental Tyre South Africa, is continuing its expansion of its BestDrive dealer network across South Africa and the Sub-Saharan Africa region, and plans to open 17 new outlets before the end of the year.

“Our aggressive network expansion supports our own growth plan objectives, as well as the growth of the Continental business in the retail market,” says Robert Harris, Head of Franchise at ContiTrade Africa.

Three new BestDrive outlets opened during the first half of 2018, with the balance scheduled for the remainder of the year. “We currently have a total of 135 BestDrive dealers of which 127 are independent franchises,” says Harris. “By the end of the year we are scheduled to have 148 BestDrive stores across the SSA region.”

BestDrive stores provide a comprehensive range of products and services, including tyres, wheel balancing, wheel alignment and puncture repair. The outlets also supply and fit aftermarket wheels, shock absorbers, exhausts, batteries, tow bars, brake components and accessories.

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Driven by RELIABILITY

Innovative technology for best possible visibility: Commercial vehicle wipers www.bosch.co.za

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JUNE 2018 -

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NEWS

Milestone for Volkswagen SA

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olkswagen Group South Africa (VWSA) has reached a historical milestone – in little over eight years since production started at Uitenhage, near Port Elizabeth, the company has produced its one millionth EA111 engine.

Used locally in Polo and Polo Vivo models, the engine has also been produced for export markets such as China, India, Taiwan, Mexico and Malaysia. Machined and assembled locally, about 450 units are produced daily in two shifts involving 192 operators and setters.

“This is the most successful line that we have run in the Engine Plant since it was opened in 1981. It’s still operating flawlessly at an output performance level far exceeding the initial target,” said Richard Reid, Unit Head: Engine Plant.

According to a statement released by Volkswagen, the foundation of the

Engineers, technicians and members of Volkswagen’s management team with the millionth EA111 engine to come off the assembly line at the company’s plant at Uitenhage, Port Elizabeth

EA111’s success is its reliability and fuel economy provided by the strong and flexible design concept that underpins it. Some 350 000 local customers have taken delivery of a Polo or Polo Vivo since the engine was first used in the vehicles in 2010.

“The Engine Plant’s continued dedication to meeting the strict quality standards set by the Volkswagen Group and continuous achievement of volume targets is a credit to their great team work,” said Thomas Schäfer, CEO of Volkswagen Group South Africa.

The EA111 engine is manufactured in two derivatives – 1,4-litre or 1,6-litre – available with both manual and automatic transmissions. The unit will be fitted to about 137 000 Polos and Polo Vivos this year – about 80 000 of which will be exported to markets around the world.

First for AfriPart

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utomotive aftermarket parts distributor AfriPart claims to be the first in South Africa to be 100% owned and operated via an empowered employee trust, the result of an enterprise development initiative.

Managing Director Andrew Sommerville says the company’s vision is to secure a significant national footprint within the automotive aftermarket distribution sector.

“The use of technology will allow AfriPart to rapidly expand via elevated service and delivery mechanisms that will ultimately revolutionise the market. Our online ordering system is on a par – if not better – than any other South African distributor’s online service,” he says.

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Empowered! AfriPart’s employees are the company’s owners

Over the past three years, AfriPart has provided an alternative distribution vehicle for automotive aftermarket brands such as Echlin, Unipoint, Mobiletron, Textar, Acsa Mag, SKF, VDO and Permatex.

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Pole Position!

Just seal it!

Victor ReinzÂŽ Sealing Technologies

EXTREMELY HIGH STABILITY AT HIGH TEMPERATURES. Particularly intended for sealing all surfaces in engines, gearboxes, and axles, and also for cylinder liners and synthetic housings. Very suitable for uneven and rough surfaces. All-purpose application for use with all makes of engines and vehicles.

Agent in South Africa Intrade Motor Parts T: 011-432-2667 F: 011-432-3005 E:mail: intrade@iafrica.com

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MAY 2018 -

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ASSOCIATION OF THE MONTH

From humble beginnings to dynamic association Some 20 years ago, a group of workshop owners decided it was time to form their own association within the RMI.

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he MTA (Motor Traders’ Association) was a constituent association within the then MIF (Motor Industries’ Federation), the frontrunner of the RMI, which represented the service stations and non-franchise workshop industry. At the time it was compulsory for service stations to have a workshop as part of the business model, hence the reason why these two sectors were hosted under the MTA. One of these owners, Andy Goetsch, who was instrumental in this process, proposed the association be called Motor Industry Workshop Association, MIWA for short, and that was the beginnings of what today is a 2500 member-strong association.

Goetsch was appointed as its first national chairman in 1998. Fast forward to 2018 and Dewald Ranft is at the helm. “We are a thriving association growing annually and making a difference in improving industry standards, skills and communities,” he says.

Andy Goetsch, Founding MIWA Chairman

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New MIWA representatives take up the reins Keeping up with the times and remaining relevant with personal service to members is one of MIWA’s main objectives. As part of the RMI’s New Thinking Model, MIWA has appointed six representatives around the country whose responsibility it is, among others, to connect with MIWA members. The latest addition to the team is Reemo Swartz who joined in August 2018 and will be based in Bloemfontein. Being the largest association in the RMI it has been a challenge connecting with over 2500 members nationwide. To meet this challenge, these newly appointed reps now visit MIWA members in their area updating member details, keeping them informed of the latest news, and insuring members are aware of the value proposition that MIWA offers. “We have an enthusiastic and knowledgeable team. We believe this will make a big difference for members,” says Ranft.

Exciting training opportunities Being the largest association in the RMI, MIWA believes it has the largest responsibility when it comes to training and upskilling in the industry. With this in mind, MIWA joined forces with Bidvest Automotive Artisan Academy regarding training needs and possible solutions for its members. A training project was launched during October 2017 and special funding was obtained from the Gauteng Department

Dewald Ranft, current MIWA Chairman

of Education and the National Department of Public Works involving 18 companies and 22 apprentices with a further nine Artisan Recognition of Prior Learning applications.

MIWA also got involved with Imperial Technical Training Academy through its National Skills Fund (NSF) funded Apprentice Programme which has awarded ITTA 600 grants for training of apprentices in Gauteng, Bloemfontein and Cape Town.

MIWA workshops can participate by accepting apprentices and acting as host businesses where apprentices can complete their workplace experience over a period of three years. Participation from the Western Cape has been great, and it is exciting to see how businesses are starting to embrace these initiatives and opportunities.

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Mark Erasmus, RMI Administrator Bloemfontein; Dewald Ranft, MIWA National Chairman; Jeánne Esterhuizen, RMI President; Sèan Fenn, Divisional General Manager Development & Learning for Imperial Technical Training Academy.; Louis van Huyssteen, RMI National Training Director; Pieter Niemand, MIWA National Director and Jacques Viljoen, at the opening of the Imperial Technical Training Academy IR Specialist/RMI Office Manager Bloemfontein.

Pieter Niemand, Director of MIWA

MIWA representatives were also thrilled to attend the official opening of the Imperial Technical Training Academy in Bloemfontein in June 2018. Ranft says this Academy will certainly meet the growing apprentice and technical training needs in the Free State.

“Training opportunities for workshops in the smaller regions has always been a challenge and we are proud to say that this is also now being addressed.”

Workshops in East London and the surrounding areas of the Border region now also send their apprentices to the Mercedes-Benz Learning Academy which offers state-of-the-art training facilities for apprentice training. The Academy also assists workshops to upskill their staff with offerings such as specialised modular diagnostics and a testing training system which is the only one of its kind in the country.

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The Centres of Specialisation (CoS) project was initiated by the Department of Higher Education and Training (DHET).

The RMI was awarded the role of Occupational Team Convener for both the Automotive Motor Mechanic and the Diesel Mechanic trades. A number of applications from both RMI member and non-members were received for the Automotive Motor Mechanic and Diesel Mechanic trades, by completion of Expression of Interest (EOI) forms to partake in this DHET-funded project.

It was highly encouraging to see how many MIWA members formed part of the businesses who are committed to this training initiative.

Number of EOI forms received up to 30 June 2018: Motor Mechanic: • College of Cape Town – 11 employers with 34 apprentices • Port Elizabeth College – 10 employers with 30 apprentices Diesel Mechanic • Mopani South-East TVET College (Phalaborwa) – 6 employers with 42 apprentices • ORBIT TVET College (Mogwase) – 5 employers with 26 apprentices

Grading of workshops takes members to the next level MIWA has been working hard to ensure all its members are graded and accredited. During the grading process a workshop undergoes a thorough assessment. Aspects including the health and safety operating procedures are scrutinised as are the premises, equipment, administration, waste removal, staffing and so on. Even aspects of the business such as parking facilities, lighting, ventilation and uniforms are inspected. The MIWA accreditation and grading process includes a document of proof of compliance to Health and Safety policies.

The level of staff training is also an important aspect of the accreditation process. To achieve a MIWA accreditation, workshops have to prove their staff have sufficient training and on-the-job experience as well as specific qualifications to meet the needs of their customers. The grading process has also received a major make-over allowing a much quicker turnaround time with regards to results of audits completed and the presentation of grading certificates. Having MIWA representatives in the regions allows for personal feedback to MIWA members as well as guidance on where to improve on the overall results.

AUGUST 2018

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ASSOCIATION OF THE MONTH

Meet the MIWA reps

Reemo Swartz

Peter van Mosseveld

Brione Schoeman

Marcia Modiba

Nonhlanhla Tshabalala

Prinola Govender

Four MIWA members can access the package through a single licence.

There are 2 deals available to choose from: • Technical Workshop Data package -1 user licence R1125.00 annually (VAT included) • Ultimate Workshop Data package - 1 user licence R2992.50 annually (VAT included) MIWA members need to contact their regional MIWA representative to sign up for the deal.

Final thoughts As the founding member of the Right to Repair campaign, MIWA remains committed to the cause and plays a pivotal part in the Section-21 company, Right to Repair SA. “At this point we are eagerly awaiting the second draft of the Automotive Industry Code of Conduct gazette by the Competition Commission which is due to be released soon.”

Of the MIWA workshops graded so far many have achieved four- and fivestar level. “We are exceptionally proud of the quality and standards of our workshops.”

HaynesPro deal secured for MIWA members MIWA secured a deal with HaynesPro to make the workshop software data package affordable for MIWA members. Prior to this agreement, the costs of workshop software data were expensive, and out of the reach of most of the smaller MIWA workshops.

“Just as Andy Goetsch and the founders of MIWA envisioned years ago that MIWA should become the biggest association, they also believed that customers need to come first.

There is a need for a fair and competitive regulatory environment that enables freedom of choice for consumers and gives aftermarket Small Medium Enterprises a chance to stay in business.

The agreement offers a solution to the problem of ‘Repair times’ or ‘Flat rates’ for our members. The ‘Flat rates’ are no longer available in printed format, and are now only available as a module in a software workshop data package. This means that in order to provide a ‘Repair time’ software program it must be tied up to a HaynesPro software package.

The Right to Repair Campaign is working towards making this a reality. We are on the verge of big change in our industry and are proud to be leading the way,” concludes Ranft.

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AVAILABLE FROM SELECTED www.automobil.co.za www.pia.co.za

STORES AND OTHER LEADING SPARE SHOPS AUGUST 2018 - 27

CH6702

INSIDE LINE

Selling cars in Africa It’s more than two decades since Alec Erwin took on the challenge of managing the fledgling Motor Industry Development Programme (MIDP), which transformed the South African vehicle and components manufacturing sector. David Furlonger reports

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t’s a decade since he quit the Cabinet.

But even now, years after leaving frontline politics, the former Minister of Trade and Industry continues to influence the future of the automotive industry.

Erwin, 70, describes himself as an ‘honest broker’ in discussions between South Africa and other sub-Saharan Africa countries on the development of a regional motor industry. As a director of Ubu Investment Holdings, a strategic advisory company focused on the African continent, he plays a key role in trying to persuade countries that South Africa wants to be an industrial partner, not a coloniser.

Rightly or wrongly, the country has developed a ‘bully boy’ business reputation across Africa. As the continent’s industrial and financial powerhouse, the country – through the many local and multinational companies

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that use it as a stepping stone into Africa – is often perceived to ride roughshod over regional sensibilities.

So, while the local motor industry views the sub-Saharan region as a natural export market for its products, it must find a way to mix ambition with discretion.

South Africa has no rival as the Southern Africa base. In East Africa, Kenya – with its existing, small-scale industry – is the logical choice of hub, with Tanzania, Uganda and Rwanda among those that would work around it. Rwanda, in fact, has already entered the game, following Volkswagen SA’s recent launch of a joint venture with a local development agency.

That’s where Alec Erwin comes in. With the encouragement of government, he advised Nigeria on the design and implementation of its own motor industrialisation strategy. The fact it hasn’t worked so far is not his fault.

However, Erwin, who has been a strong proponent of automotive investment in Ethiopia, hopes that if the country sees other African states benefiting economically from a shared motor industry, it might rethink its WTO status.

Falling oil prices since the programme’s launch have starved the economy of foreign currency and consumer cash.

Then there’s a problem with the country’s customs and excise body, which has proved both unable and unwilling to manage the associated importtariff structure which would allow the programme to work.

Erwin, though, remains confident that Nigeria, and indeed the rest of subSaharan Africa, can create a sustainable motor industry. He talks of a ‘hub-andspoke’ partnership whereby bigger economies become the centre of a regional motor industry.

So Nigeria would be the West African hub, building most of the vehicles, while neighbouring countries like Ghana, Senegal and Ivory Coast would provide components, technology and support services.

In theory, there is no reason why other, smaller countries should not be part of the process. However, some level of economic and political stability is a prerequisite if a country is to become part of a sustainable manufacturing network.

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One country is missing in all this: Ethiopia has a huge population and almost no vehicles. The potential for a motor industry is massive – except for one thing. Ethiopia is not a member of the World Trade Organisation (WTO) and therefore not subject to international trade rules that govern most other countries.

None of this will happen without South African impetus. Whatever some countries may think of us, we have the manufacturing base, skills and know-how to make it work. Local manufacturers like Ford, Nissan and Volkswagen are already providing vehicle kits to other countries to get their industries under way.

Alec Erwin

The new company will not only reassemble vehicles shipped from South Africa, but also offer sales and mobility solutions like ride-sharing and Uber-style ride-hailing. President Paul Kagame has welcomed the investment as an important step in regional industrialisation.

It’s this kind of joint venture that most other countries want, too. They want to be part of the industry, not just a customer. The recent signing of a free trade agreement among most subSaharan countries was an important step in creating the right conditions.

Actual implementation of a duty-free zone is still some way off – but at least there is a show of willingness.

South Africa knows it has to share its attributes for the common good – and its own. The bigger the regional pie, the bigger its share – even if it has to leave some of that pie to other countries.

Multinational motor companies also recognise they have to take a PanAfrican outlook through their South African subsidiaries. Africa will one day provide a significant new-vehicle market. Unfortunately no one knows when that will be.

David Furlonger is the industrial editor of Business Day and Financial Mail

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TECH TALK

The search for more efficient petrol engines Atkinson-cycle engines and direct fuel injection are making a difference says Jake Venter

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etrol engines are notoriously inefficient. About one-third of the combustion heat is thrown away in the cooling water and another third escapes down the exhaust pipe.

This leaves about one-third of the combustion heat over to generate the power that drives the pistons down.

The ratio between the energy delivered to the pistons by the combustion process and the energy inherent in the fuel is called the thermal efficiency. In most petrol engines it would be about 33 per cent (at full throttle), but some of the latest petrol engines are edging close to the 40 per cent barrier by employing the techniques mentioned in the by-line.

The theoretical efficiency limit for an engine that employs heat was discovered

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by Sadi Carnot (1796 – 1832). He proved theoretically that the efficiency of any heat engine cannot exceed a certain limit, and this limit is determined only by the maximum and minimum temperatures reached during the cycle.

The formula for Carnot efficiency is: Carnot efficiency (per cent) = 100(T – t)/T where T= maximum temperature in Kelvin. t = minimum temperature in Kelvin.

The temperatures must be in Kelvin (it is not written as degrees Kelvin), and this is done by adding the number 273,15 to the degrees measured in Celsius. The Kelvin scale is an absolute temperature scale, constructed so that zero Kelvin (-273,15 Celsius) corresponds to the temperature at which all molecular motion is supposed to cease.

For example, if an engine has a maximum combustion temperature of 2 600 degrees C (2 600 + 273 = 2873 K) and rejects the heat at the end of the expansion stroke at 800 degrees C (800 + 273 = 1073 K), the Carnot efficiency will be (2873 – 1073)/ (2873) = 0,62,7 or 62,7 per cent.

This is an absolute limit that depends only on the temperatures. lt means that anybody who claims a higher efficiency than Carnot prescribes must be dreaming. ln practice, the real efficiency is usually less than half the Carnot efficiency because of heat loss associated with engine cooling and exhaust systems.

Combustion Efficiency Chemically-correct combustion of

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combustion. These include water and carbon dioxide (the result of complete burning); carbon monoxide and hydrogen (formed by partial burning); and unburned hydrocarbons due to the presence of oil and sunburnt fuel.

The proportion of partial and unburnt products is considerably increased during acceleration and cold starting, when the necessary rich mixture inhibits complete combustion.

Combustion efficiency is defined to be the fraction of fuel that burns divided by the total amount of fuel supplied, expressed as a percentage. Modern engines have a typical combustion efficiency of 96 to 98 per cent. These efficiencies are affected mainly by the mixture strength, so they drop dramatically when the mixture is rich, i.e. during full-throttle acceleration.

Measures to improve fuel consumption Since combustion efficiency is already so high, two other measures are being employed to improve fuel consumption by modifying the combustion process.

petrol and diesel fuel occurs when air and fuel combine in a mass ratio of about 14,7:1, which is expressed as a lambda ratio of 1. A lean mixture (lambda >1) contains more air; a rich mixture (lambda <1), contains more fuel. Carburetted engines are set to operate on a lean mixture up to lambda =1,3 for part-throttle operation to improve fuel economy, and on a rich mixture of up to lambda = 0,9 for maximum torque and smooth running.

Computer-controlled fuel injection tries to keep the mixture as close to chemically-correct as possible (except during cold idling and full throttle) in order to maximize the catalytic converter’s ability to deliver clean air.

Exhaust gases contain products resulting from various degrees of

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Miller cycle technology This modification employs variable valve timing to keep the intake valves open for more than 100 crankshaft degrees after bottom dead-centre during part-throttle operation. This reduces the amount of mixture inhaled, but also reduces the effective compression ratio. The energy lost in this manner is offset by energy gained because the piston has less work to do during the compression stroke. In addition, the energy extracted from the gases during the expansion stroke, which employs normal valve timing combined with a high expansion ratio, is a further benefit.

Direct fuel injection In many modern petrol engines the fuel is injected directly into the combustion chamber, instead of into the intake manifold. Such an engine usually operates in one of three combustion modes: • Ultra-lean burn where the

overall mixture is very lean while engine power demand is low.

• Chemically-correct (14,7:1) at medium engine loads.

• Slightly rich at full throttle to reduce combustion temperature.

The overall effect is to reduce fuel consumption.

Abnormal Combustion in a petrol engine In a normal combustion process the mixture is ignited only by a timed spark, and the flame front moves completely across the combustion chamber in a uniform manner at a normal velocity.

If the conditions inside the combustion chamber are not close to ideal then the combustion often becomes very ragged, usually because of auto-ignition. This is mostly caused by abnormally high combustion chamber temperatures or pressures brought on by incorrect fuel/ air ratios or incorrect ignition timing.

It can also be due to using a lowoctane fuel or an engine overheating due a cooling system failure.

Auto-ignition often results in an audible and repeating pinging sound that can be heard by the driver. This can sometimes be reduced or eliminated by retarding the spark timing.

Measures to cope with Abnormal Combustion Modern engines often employ one or more knock sensors to warn the ignition processing unit when the combustion is rough. The unit then retards the spark timing in ¾-degree steps until the knocking stops. From time to time the processing unit will then again advance the timing to optimise it, and the timing will stay at this new value if there is no knocking.

This very accurate control of the combustion process is necessary to ensure that the catalytic converter can function correctly. This is only possible if the mixture strength is very close to chemically-correct, and this implies that

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TECH TALK the engine processor must be able to adjust the mixture strength and ignition timing for each combustion event inside each combustion chamber in a matter of milliseconds. Some engines don’t use a knock sensor, because these devices tend to become unreliable over 7 500 r/min. BMW, Saab and others employ special spark plugs that also function as sensors that can detect what the combustion was like, just after they have delivered a spark.

Volumetric Efficiency This is essentially a measure of how much mixture an engine sucks in, compared to the actual volume that the pistons displace. The formula is: Volumetric efficiency = nM/dVN Where n = revs per cycle ie 2 for a four-stroke and 1 for a two-stroke engine.

M = Mass of air flowing into the engine per minute. (kg) d = air density in kg/m3 V = engine displacement volume. (m3) N = r/min This efficiency varies with engine speed and is usually only measured at full throttle. The engine speed where the maximum volumetric efficiency occurs is usually close to where the engine develops maximum torque.

Modern intake and exhaust systems employing tuned lengths can achieve volumetric efficiencies of over 100 per cent at the maximum torque speed.

Mechanical Efficiency The output of an engine is usually measured at the flywheel, by an engine dynamometer, also called an engine brake. This supplies a resistance for the engine to work against. The torque absorbed by the dyno is used to calculate the brake power in kilowatts. This output is lower than the theoretical output delivered to the pistons.

The ratio (theoretical output)/(indicated power) is called the mechanical efficiency of the engine, and varies from 85 per cent to over 90 per cent when the engine is running at maximum torque.

32 AUGUST 2018

Direct injection

Knock sensor

The loss in output between the piston tops and the flywheel has three main causes: • Friction inside the engine, such as between the pistons plus rings and the cylinder walls.

• The energy needed to drive the ancillaries such as the water pump, fuel pump, oil pump, alternator and power steering pump.

• The energy lost in moving the gases in and out of the engine. This is called the pumping losses. These increase dramatically when running with a partly-closed throttle.

Diesel engines, which usually have no restricting throttle valve, exhibit very low pumping losses. This goes a long way towards explaining the excellent fuel consumption that diesels are capable of under part-load conditions.

The number of cylinders also plays a role. For the same capacity engine, the frictional losses go up as the number of cylinders increases, because of the extra bearings, pistons and rings. The search for more efficient engines has resulted in an increase of mechanical

and volumetric efficiency in recent years. It is unlikely that combustion efficiency, already close to 98 per cent, will change much in the future.

Improving Mechanical Efficiency Many modern engines have either special coatings on the pistons or increased piston ring/cylinder wall clearance to reduce frictional losses. In fact, some brands suffer from excessive oil consumption because the company has prioritised low fuel consumption to the detriment of oil consumption.

There is also a growing trend to introduce electric water and oil pump operation. These pumps are then controlled to work only as hard as the engine demands, instead of rotating all the time, in order to save energy.

Jake Venter has worked as a mechanic, as an engineer in an engine assembly plant and as a lecturer, but now prefers journalism.

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INDUSTRY NEWS

2018 BRICS Future skills challenge lands on our shores

WE BUILD THE PEOPLE THAT BUILD THE NATION merSETA facilitates the training of artisans. This includes: â&#x20AC;˘

Paying mandatory and discretionary grants to large, medium and small companies to train learners; Registering assessors and moderators against set criteria, to ensure that the provision of training meets the required national standard; Identifying priority skills needs within the Manufacturing and Engineering and Related Services Sector; Accrediting training providers to ensure that the quality of institutional or simulated training provision is delivered; Undertaking workplace approval at companies to ensure that the on the job practical training required is provided to the learner in order to achieve the qualification; Monitoring of workplace based training is carried out; and Implementing projects that assists to close the skills gap.

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Future skills challenge to focus on a new set of skills, says the merSETA CEO Dr Raymond Patel â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

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little over a month after the historic 2018 BRICS Government Summit, at which President Cyril Ramaphosa hosted the leaders of Brazil, Russia, India and China, scores of artisans from the five countries will descend on Durban to compete in the 2018 BRICS Future Skills Challenge.

Sponsored by the merSETA, the future skills challenge in September will use a similar format to the World Skills Competition.

Participants are given specific tasks and deadlines in which to compete. The participants Fri areJun judged by a panel 201807FREE.FH11 22 15:38:13 2018of Page 1 specialists from participating countries.

The competition arises from the BRICS Business Councilâ&#x20AC;&#x2122;s South African Skills Development Working Group (SDWG), whose aim is to increase cooperation in skills development between the five countries and highlight innovative solutions to the challenges of Industry 4.0.

This competition will earmark such areas as the Internet of Things, 3-D printing, intelligent manufacturing, drone technology and problem-solving.

The event will take into account smart factories to enable direct contact with local schools to start a conversation around future skills and jobs. The Skills Challenge will also feature a major Expo at which 38 exhibitors will showcase their initiatives to face the inexorable rise of technology.

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Once again, the merSETA is propelling skills development through benchmarking local talent against the best the world has to offer.

With a combined GDP of $15 trillion, BRICS countries account for 19.3% of gross global product, 42.7% of the world population and more than 50% of world economic growth in the last 10 years, latest statistics show.

WE CARE:

WE BELONG:

Itâ&#x20AC;&#x2122;s about caring for people we render services to

Itâ&#x20AC;&#x2122;s about working together with colleagues

WE SERVE:

Itâ&#x20AC;&#x2122;s about going beyond the call of duty

LEADERS IN CLOSING THE SKILLS GAP

Trade among the BRICS bloc grew from US$567 billion in 2010 to $744 billion in 2017. South Africa-BRIC trade grew from $28bn to $35bn in the same period.

This is an auspicious occasion to showcase our local talent. And we wish our competitors the best.

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34 - AUGUST 2018

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Driven by

MOBILITY

Bosch technologies are used worldwide in almost all vehicles, assuring their mobility, is what we are focused on. We continue to work on our unique combination of solutions for spare parts, diagnostic devices, workshop equipment and services. www.bosch.co.za

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JUNE 2018 -

35

LABOUR

Settlement of labour matters Time is money – and while stated by many business owners in the past, in today’s economic climate the proverbial expression finds even more relevance. Whenever an employer is required to attend the CCMA or any Bargaining Council for a pending matter, the attendance may be extremely time-consuming and tedious in circumstances where the outcome of the case could, notionally, be prolonged due to unwanted logistical and administrational restrictions.

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matter can be set down for either conciliation, arbitration or a process called “con/arb”, which essentially indicates the unabbreviated reference that conciliation and arbitration will be held on the same day. Both the Applicant and the Respondent may object to both procedures conducted simultaneously; the objection will have to be filed within the time limits set out in the rules of the appropriate forum, in order to avoid that the processes will not run concurrently.

Although a matter has been set down for a specific process, it does not mean that the parties should, for instance, arbitrate the matter. The parties will have the option to explore amicable ways in which the case can be settled in an attempt to circumvent

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any unnecessary time spent concomitant to the extensive processes involved.

At either of the processes, the parties are permitted to revert to settlement negotiations. The Commissioner and the parties’ representatives will assist in compiling the settlement agreement on receipt of the instructions of both parties. The settlement agreement will also be prepared in accordance with the applicable law and executed by signature of the relevant representatives.

Settlement can range from solutions with a monetary value to re-employment or reinstatement. This will depend on the parties involved, the merits of the matter, and the position of the company.

Parties should take care not to enter into settlement agreements without properly considering the content – such agreements are mostly entered on condition that they are full and final and binding on all parties involved. It is imperative to ensure that the settlement agreement is drafted in clear and unambiguous terms for everyone to understand the content, with the aim of avoiding vagueness and interpretation confusion.

Whenever an Applicant has referred to more than one matter, all matters could theoretically be settled under one agreement, if so specified.

Should the parties fail to honour the settlement agreement, there will be

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dire consequences. A settlement agreement can be enforced based on the ususal remedies consequent to contractual breach.

Section 142A of the Labour Relations Act deals with the settlement agreements being made an arbitration award.

This section states as follows: 142A. Making settlement agreement arbitration award (1) The Commission may, by agreement between the parties or on application by a party, make any settlement agreement in respect of any dispute that has been referred to the Commission, an arbitration award.

The agreement can be made an arbitration award by either an agreement between the parties, or the aggrieved party lodging an application to make the settlement agreement an award.

In circumstances where legitimate grounds exist for the failure to honour the agreement, the party may exercise its right to oppose the section 142A application.

As soon as the settlement agreement is made, an arbitration award, section 143 of the Labour Relations Act â&#x20AC;&#x201C; dealing with the enforcement of arbitration awards â&#x20AC;&#x201C; becomes relevant.

Section 143 states as follows: 143. Effect of arbitration awards (1) An arbitration award issued by a commissioner is final and binding, and it may be enforced as if it were an order of the Labour Court unless it is an advisory arbitration award.

(2) If an arbitration award orders a party to pay a sum of money, the amount earns interest from the date of the award at the same rate

as the rate prescribed from time to time in respect of a judgment debt in terms of section 2 of the Prescribed Rate of Interest Act, 1975 (Act No. 55 of 1975), unless the award provides otherwise.

(3) An arbitration award may only be enforced in terms of subsection (1) if the director has certified that the arbitration award is an award contemplated in subsection (1).

(4) If a party fails to comply with an arbitration award that orders the performance of an act, other than the payment of an amount of money, any other party to the award may enforce it by way of contempt proceedings instituted in the Labour Court.

An arbitration award is final and binding on the parties and it may be enforced as if it was an order of the Labour Court, regardless of the relevant forum.

However, an arbitration award may only be enforced if such an award has been certified by the CCMA. When the matter was heard in the CCMA, then the party requesting such a certification should complete the L.R.A 7.18 form. Similarly, if the case was heard at a bargaining council, the requesting party would need to fill out an L.R.A 7.18A form.

approach the Labour Court to have it certified and a writ of execution issued.

For a settlement agreement to be made an arbitration award the following should apply: 1. The settlement agreement should be in writing; 2. The agreement should be in respect of a matter that the party has the right to refer to arbitration and has subsequently been referred to the CCMA/Council; 3. The settlement agreement must make provision for the settlement agreement to be made an award; 4. The parties should have entered into the settlement agreement voluntarily; 5. The agreement should be enforceable.

In the matter between Bramley v John Wilde t/a Ellis Allan Engineering and Another stated the criteria needed for a settlement agreement to be made an order of the court.

Entering into settlement agreements have the ability to circumvent and conclude the lengthy litigation in a referred matter.

It can be a beneficial, fast and effective manner to bring finality to a dispute with minimal daily interruption. But, the party entering into the settlement agreement should commit not to breach the agreement to avoid further litigation and undesired visits from the sheriff.

The purpose of this form is to request the Director of the CCMA to certify the award as an award issued under the auspices of a bargaining council on condition that the matter was heard at a bargaining council, or in the event that the case was heard in the CCMA, that the award is an award issued by a commissioner.

Once the award has been certified, the aggrieved party may deliver it to the sheriff to serve on the defaulting party.

It is no longer necessary for the party requiring the award to be certified, to Douw Breed is a director at Barnard Inc Attorneys

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AUGUST 2018 -

37

LEGAL EAGLE

Immigration: Foreign employees and the employer The employment of foreign nationals by business owners is fairly common practice in current times. However, not all such business owners are aware of their obligations to comply with the provisions of the applicable laws, and more specifically the Immigration Act 13 of 2002 (“the Act”).

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foreigner may enter and sojourn in the Republic of South Africa only if in possession of a visa issued by the Director-General for a specific period. (Section 10(1) of the Act).

for in Section 10(2) of the Act: • Critical Skills Work Visa • General Work Visa • Intra-Company Transfer Work Visa • Section 11(6) Visitors Visa

Once being issued with such a visa, the foreigner becomes a ‘temporary resident’ of the Republic of South Africa, and only for the period prescribed in the visa. However, the mere fact of having the status of a temporary resident does not necessarily entitle the foreigner to be employed and/or conduct any form of work in the Republic.

Section 38 of the Act regulates the employer’s duties and it specifically states that no person shall employ: 1. an illegal foreigner; 2. a foreigner whose status does not authorise him to be employed within the Republic; 3. a foreigner on terms, conditions or in capacity different from those contemplated in such foreigner’s status;

When employing a foreigner, the employer needs to be certain that the potential employee has been issued with one of the following temporary residence visas provided

38 - AUGUST 2018

The law places a good faith obligation on employers to ensure that they do not employ illegal foreigners, and

to make sure that their legal status does not lapse whilst employed.

Under the Act the employer is also obliged to keep relevant records of foreigners employed for a period of two years, after termination of their employment.

Upon termination of a foreigner’s employment, an employer must report such termination to the Director-General.

The employer must also report any breach of status by the foreigner.

It is important to note that an employer will be held liable for any foreigner on their premises, whether employed or not. In terms of Section 38(5) of the Act, if an illegal foreigner is found on any premises where business is conducted,

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it shall be presumed that such foreigner was employed by the person who has control over such premises, unless prima facie evidence to the contrary is adduced.

If it is proven that an illegal foreigner is employed, it shall be presumed that the employer was in fact aware of the foreigner’s illegal status.

In such a case an employer should prove the following in accordance with Section 38(3): • that the employer employed the foreigner in good faith; • that the employer made a good faith effort to ensure that no illegal foreigner is employed by him; • that the employer made a good faith effort to ascertain the status or citizenship of those in his employ Stricter compliance shall be required of employers who have more than five employees, and especially employers who have previously been found guilty of an offence under Section 38 of the Act.

With the gross consequences of noncompliance being stipulated above, it is safe to say that it is of paramount importance that employers take it upon themselves to ensure that all their employees have valid temporary residence visas that permit them to work within the Republic.

It is advisable for employers to furnish all their employees − regardless of their nationality − with employment contracts that align with our Immigration laws. Keep in mind that not having a written employment contract does not in any way affect the validity of the

employment arrangement. Having all employees sign written contracts creates consensus around which practices or behaviour are acceptable and which are not. Include valid visas which permit work in the Republic as a condition of employment. Do not offer employment for longer periods than the period stipulated on the foreigner’s visa. Rather offer a renewal of their employment contract upon furnishing you, as the employer, with proof of a renewed visa.

Contravening the Act by employing illegal foreigners puts the integrity of the employer and the whole company at risk.

In terms of Section 49(3) of the Act, anyone who knowingly employs an illegal foreigner or a foreigner, in violation of the Act, shall be guilty of an offence and liable on conviction to a fine or to imprisonment of up to one year.

If you are found guilty of committing the same offence for a second time, your second offence shall be punishable by imprisonment of up to two years, or a fine.

In the case that you are found guilty of this offence for a third time, your punishment will be subject to imprisonment of up to five years without the option of a fine.

Chanica Viljoen is an attorney in the Immigration Law department at Barnard Incorporated in Centurion.

RMI4law members enjoy the benefit of legal advice from an attorney 24 hours a day. If you wish to join RMI4Law, call 0861 668 677. Legalex (Pty) Ltd, registration number 2003/003715/07, is an authorized Financial Services Provider (FSP 5277) and underwritten by Guardrisk Insurance Company Limited (FSP 26/10/75) David Furlonger

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AUGUST 2018

39

BUSINESS MANAGEMENT

Understanding ISO 9001 certification ISO 9001 is a standard that sets out the requirements for a quality management system.

It helps businesses and organisations to be more efficient and improve customer satisfaction.

T

he ISO Quality Management System is a ‘quality process assurance management system’ as opposed to a product certification or product quality system.

In 2015 the ISO 9001 standard was revised, and ISO 9001:2008 was replaced with ISO 9001:2015. If a business was already certified according to ISO 9001:2008, there is a GAP analysis that facilitates the conversion to ISO 9001:2015.

• If a company wishes to maintain their certification to ISO 9001, they would need to upgrade their quality management system to the new edition of the standard and seek certification to it.

• Businesses have a three-year transition period from the date of publication (September 2015) to move to the 2015 version. This means that, after the end of September 2018, a certificate to ISO 9001:2008 will no longer be valid.

40 - AUGUST 2018

With regards to the process for obtaining ISO 9001:2015 certification, the following is a summarised step-by-step guide.

Ultimately, a business would need to enlist the services of a certification company to facilitate the process and obtain the certification.

1. The company would first need to develop and implement a quality management system based on the ISO 9001 standard before they can be audit ready. They would need a minimum of six months of stats proving effective implementation.

2. They would then need to select the certification body they wish to certify their system.

3. Factors to consider when selecting a certification body: • What is the client’s requirement?

• Reputation of certification body.

Certification process step by step: Step 1: • Determine the advantages and the disadvantages

Step 2: • Design the requirements for the processes across the entire business • Draft the process controls and documentation to manage the quality • Set training plans for all staff on what it means and how to implement

Step 3: Book a Stage 1 audit - Also called a documentation audit.

• Does your system comply with minimum document requirements set out by the ISO 9001 standard? This determines your readiness to go for the Stage 2 audit.

• You would receive an audit report from your auditor. Any negative findings must be fixed before you would be allowed to schedule a stage 2 audit.

• When all findings are cleared you would be booked for a stage 2 audit.

Step 4: The main audit (called Implementation)

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• Your system is tested to see if it is working and implemented.

• Checks will be done to see if your documented procedures, policies and instructions are actually happening in your business Step 5: Approval by Certification • The Stage 1 and Stage 2 audit report and finding reports are sent to the certification board for final approval.

The certification board would then award your certification.

5. After selecting a certification body, that body would need to provide a quote and consultation to determine the advantages and disadvantages of the entire process; design the requirements for the process across the entire business; set training plans for all staff, and facilitate a stage 1 audit.

• The Cost involved with the first three years is roughly between R50 000 - R120 000 and payment options are available on the certification body used.

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• For as long as you want to be ISO 9001 certified, there would be an ongoing cost of certification payable to the certificating body.

Time Frames It is important to note that the ISO 9001:2015 process can take some months to initiate, and would include at this stage merely the drafting of the documentation, and not the assimilation of empirical data which can take months. It can be a lengthy process and there is no quick fix solution.

Resources A company would also need to be mindful that the onerous extent of the documentation for this process normally requires a dedicated resource (person) to manage the system. This would mean that the company would in all probability have to employ someone to carry out these takes.

Training It is also necessary to stress the

amount of training required at all levels of staff in order for the system to make any impact, as internal audits need to be done as well.

What the certification does 9001:2015 certification gives partners and customers the assurance that the company they're working with has strict processes for ensuring its quality policies are followed throughout the organisation, and that they've embraced the concept of quality through continual improvement.

Will this ISO 9001 be of benefit?

Businesses should be mindful that it is a long, and often costly process, and should weigh up all potential benefits and disadvantages specific to the business before embarking on the road to 9001:2015 certification.

Should you require any further information on this subject please contact the regulatory compliance manager, Julian Pillay on 0825606625 or julian.pillay@rmi.org.za

AUGUST 2018 -

41

RMI UPDATE

RMI revives National African Association for Automobile service providers

T

he RMI is a proactive, relevant, retail and associated motor industry organisation that is recognised both as the leading voice serving the daily needs of its members and for its key role in enabling motor traders to deliver top-class service to motoring customers in South Africa.

RMI Objectives • To promote, protect and encourage the interests of members and the motoring public by setting and maintaining proper standards of service and ethical trading conditions in the industry; • To facilitate the settlement of disputes between members and their employees, members and the motoring public by conciliation, mediation and arbitration; • To regulate relations between members and their employees and / or trade unions and protect and further the interests of members in that regard; • To promote, support, or oppose when necessary, any proposal, legislation or other measures affecting the interest of its members • To affiliate with and participate in the affairs of other bodies sharing common interests with RMI members; and • To maintain high standards of business ethics and service delivery to the motoring public by members of the RMI and, where necessary, to provide upliftment programmes to improve the knowledge and professionalism of members.

42 - AUGUST 2018

The RMI’s major focus is to it's improve the trading conditions of our members by empowering them to ensure compliance to the B-BBEE environment.

While ensuring an environment of transformation, they also want to protect their members’ interests, and promote and empower them in a constructive manner. To empower members and assist them in eliminating discrimination from the work place, and give them the tools to facilitate gender equality and disability management: We need to support our Industry in the following ways: a) Support For Small Business b) Support For Black Business c) Funding Opportunities d) Gender And Disability Initiatives Empowerment is not about giving away or receiving free shares in a business just to meet legislative requirements. Rather, it is a tool for growth and sustainability that every RMI business owner should learn how to use. B-BBEE is the cornerstone of South African government's efforts to educate and train large sectors of the population that was previously disadvantaged. It aims to accelerate the participation of black people in the economy by encouraging change in the following areas: • Ownership • Management Control • Skills Development

• •

Enterprise and Supplier Development Socio-economic Development

When implemented correctly, B-BBEE supports job creation, global competitiveness and economic growth. It also has the potential to reduce the burden on entrepreneurs and help to create a more skilled workforce. B-BBEE is not intended to be a knee-jerk reaction that might put your business at risk. Instead, it is a process that works within the context of sound business practices.

RMI member approach to transformation A business approach to black economic transformation for sustainable and inclusive growth has the following key themes emerging: The RMI plays a critical role in engaging with government and other stakeholders.

The RMI is currently lobbying with government on behalf of its members on all matters relating to transformation.

The RMI is committed to supporting the intentions of the Industry. The RMI recognises that the ultimate goal of Black Economic Transformation is a deracialised economy that seeks to broaden and deepen economic benefit and participation to a great extent (“Economic Transformation”). Economic transformation is required to achieve and maintain a competitive and sustainable

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economy, secure inclusive growth and empowerment. The RMI is fully committed to accelerating this process together with its various associations and members, government, and key social partners including organised labour.

Economic Transformation within the RMI is to be achieved through sustainable interventions to accelerate: quality education and skills development for black people; employment creation (particularly among black youth); large-scale black enterprise development and the creation of opportunities for black people within the value chain of the RMI members, which includes ownership of equity.

Accelerated transformation will require the RMI to engage with government, business and other key stakeholders - such as organised labour - to collaborate and work together in partnership at the following levels: • Provide overall direction with regard From left to right – Hennie Marnitz, (Sa Airbrake to RMI’s policy on transformation, and & Truck Bloemfontein), Connie Hartley (Connie B associations candepartner on various N Bhow Bloemfontein), Miemsie Jager (organiser, Sereni-T Business Development Bloemfontein) programmes; Viljoen, RMI IR Specialist Office Manager • Jacques To measure, monitor and/evaluate all Bloemfontein & Mark Erasmus, RMI Administrator initiatives to be able to provide feedback Bloemfontein. on status and progress In South Africa’s Economic Transformation Strategy of the BEE Commission, it states: “Economic growth, development and BEE are complementary and related processes. government’s approach is that BEE must be an inclusive process and not an exclusive process. No economy can grow by excluding any part of its people, and an economy that is not growing cannot integrate all of its citizens in a meaningful way. As such,

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this strategy stresses a BEE process that is associated with growth, development and enterprise development, and not merely the redistribution of existing wealth.”

In this regard, the following aspects provide an important context and constitute prerequisites and enablers for inclusive growth that will encourage and enable businesses to invest, bearing in mind that the RMI is made up mostly of small businesses: • Smaller businesses contribute only 65% to employment, relative to a worldwide average of 95%. The potential to add many small and growing enterprises businesses controlled by black people is an obvious avenue through which to activate inclusive growth.

• The regulatory environment has, in many cases, best of class laws when seen in isolation. In application, however, laws are too often so onerous and unpredictable that they constitute a barrier to creating, growing and doing business, and fail to create the requisite certainty and conditions for competitiveness, economic inclusion and growth.

• Current infra-structure challenges in the country are not conducive to economic inclusion and growth. In the Western Cape, challenges with Metro Rail and the shortages of water are all contributing to a slow-down in development.

• Inadequate investment in infrastructure creates bottlenecks and slows development, with the resultant muted growth and lethargic employment figures. This is exacerbated where infrastructure services are uncompetitive

and costly. If comprehensively and effectively addressed, this would enable businesses of all sizes, formats and sectors to be more competitive.

• The regulatory burdens must be relieved, particularly in relation to the smaller businesses, as it makes it difficult for these businesses to focus their attention on growth.

• Basic education fails to provide an adequate foundation for young people to enter post-school education and training or employment. Poor child nutrition, particularly among the poorest in the population, exacerbates the impact of inadequate basic education.

• There is a skills deficit and significant skills mismatch between those skills being generated by the basic and post-school education system and the current and emerging skills demands required for businesses within the RMI. Comprehensively building a more effective and efficient skills system is an essential foundation for inclusive growth.

Some of the critical cross-cutting enablers that will positively impact inclusive growth include: youth employment creation, enterprise development and support, promotion of localisation, demand-led skills growth, and reliable, safe and affordable public transport.

RMI Intention In the last 15 years at least, the RMI has regarded and approached B-BBEE as a business imperative and encouraged its members to not only become aware of requirements, but also to comply. The RMI’s 13 different associations, all have

AUGUST 2018 -

43

RMI UPDATE

Joy Oldale, Transformation Director

different business challenges and operate in very different legislative environments.

80 percent of its membership comprises small family businesses, and the current economic environment as well as the bureaucratic regulatory requirements for small business has made it difficult for businesses to be sustainable.

There are 329 000 people registered at the Motor Industry Bargaining Council (MIBCO) and with this huge workforce, the RMI seeks to ensure that the motor industry is transformed.

While members recognise the importance of Black Economic Transformation, it also has to consider the priority to survive in the current climate. Equally, the RMI recognises that the pace of transformation within the RMI can be improved, and this calls for a more engaged approach between the various RMI associations.

During the month of May 2018, the RMI’s Transformation Director Joy Oldale held NAAASP Roadshows in all the provinces around the country offering Free NAAASP membership that is linked to a three-year mentorship programme. This programme includes access to funding and business services. The idea is to take these informal Motor Industry Businesses and, hopefully, with guidance and assistance turn them into formal, graded RMI members. The RMI invited SEDA and the DTI to attend the presentations made to NAAASP members on how they can be coached and trained.

SEDA (The Small Enterprise Development Agency) offered much needed assistance to the NAAASP members who attended these forums. SEDA is an agency of

44 - AUGUST 2018

the Department of Small Business Development. It is mandated to implement government’s small business strategy; design and implement a standard and common national delivery network for small enterprise development, and integrate government-funded small enterprise support agencies across all tiers of government.

SEDA’s Incubation unit is designed to strengthen technology commercialisation and harness the entrepreneurship of the technology community in South Africa. This support directly helps inventors and new enterprises to use technology optimally in improving the competitiveness of their products and services. Furthermore, it facilitates access to business infrastructure, strategic guidance, financial and legal advice, and creates an environment of learning and sharing in which information experience and ideas are freely exchanged.

Through incubation, enterprises develop skills, knowledge and markets. These improvements are intended to lead to increased profitability and growth.

Enterprises will be able to employ more people and enter new markets with cutting-edge products and services.

Seda’s mission is to develop, support and promote small enterprises throughout the country, ensuring their growth and sustainability in co–ordination and partnership with various role players, including global partners, who make international best practices available to local entrepreneurs.

The DTI The DTI Provides strategic direction in the

development of policies and strategies that promote enterprise growth, empowerment and equity in the economy.

Various initiatives have been undertaken to implement Broad-Based Black Economic Empowerment (B-BBEE). The focus has also been on developing co-operatives which operate in the mainly informal and marginalised sector of the economy, as well as empowering women-owned businesses via the provision of financial and business development support services.

These programmes involve continual intergovernmental co-ordination and cooperation with government institutions.

During these Roadshows the DTI identified some NAAASP businesses which they’d like to implement The SPII (Support Programme for Industrial Innovation). This Support Programme is for Industrial Innovation. SPII is designed to promote technology development in South Africa’s industry, through the provision of financial assistance for the development of innovative products and/or processes.

SPII is focused specifically on the development phase, which begins at the conclusion of basic research and ends at the point when a preproduction prototype has been produced.

Success Stories Siphiwe Vilikazi, owner of Volkscity Motors, is a RMI member who has gone through the SEDA programme, received incubation and assistance, and is now a successful accredited MIWA member. SEDA asked Mr Vililkazi to address the NAAASP members at the Pretoria leg of the the Roadshow where he shared his success story, including how he started with just an idea and now runs a fully-fledged workshop, and has since opened many other businesses. He has achieved economic transformation.

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HIGHVELD pment i u q E e g a r Ga

CC

CK 85/005300/23

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F3000 12V 2000A

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R10 300 Excl

R7180 Excl

12V - 3600A 24V - 1800A

R4950 Excl

Timing tool sets also available for other vehicle brands and models.

12V 2400A

Timing Tool Set

VW/Audi 1.4/1.6 FSI includes dial gauge for TDC

R1180 Excl

Hans ¹⁄ ” Drive Torque Wrench 40-200Nm

Refractometer

Tests antifreeze liquid and cleaning fluids Indicates freezing point for propylene/ethylene glycol Tests the strength of battery electrolyte solution

R1450 Excl

Brake Power Bleeder

European and round universal adapters included

R1695 Excl

R1060 Excl

Headlight Aimer

with optical centering system Working height: 240-1410mm

Automatic Tyre Changer

with help arm 220V Motor Rim width: 3”-12” Rim inside clamping: 12”-24” Rim outside clamping: 10”-20” Operating air pressure: 8-10bar

R23 920 Excl

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R7640 Excl

Ultrasonic Leak Detecter

Includes adjustable headphones Locates water, air or dust leaks

R884 Excl

info@hge.co.za

www.hge.co.za

42 Taaifontein Street cnr Khai-Appel Street, Montana Park, Pretoria, 0182

Prices valid till 31 August 2018, while stocks last

46 - JULY 2018

MOTO-MAC

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RMI UPDATE

Climbing for a purpose

The RMI Highveld Chairperson, Andrea Bogner, owner of Bogner Motor City in Kempton Park, Gauteng, is a businesswoman, mentor, philanthropist and motivational speaker.

S

he is regularly involved in charity initiatives that promote and uplift the welfare of those in need. As a qualified fire-walking instructor, Andrea plays an influential role in working with communities and businesses.

She is passionate about supporting and raising awareness for abused children and abused animals. And it was for this reason and purpose that she climbed Mount Kilimanjaro in July 2018.

When she agreed to be part of the Kilionpurpose it was not her intention to climb Kilimanjaro.

A group of people all climbing for different purposes decided to climb to raise awareness for their different causes. This is when she decided that climbing Mount Kilimanjaro would attract attention to her cause. She was driven by her `WHY` more than her physical fitness and for the life changing experience.

According to Andrea the reason why she raised the flag for purpose on the mountain is to raise awareness for abused children and animals, because they are unable to speak for themselves.

What I want to do will never be achieved in my lifetime I was told I was right, but also I was told that it’s my intention that counts, and the action I take is just like the story of the starfish.

Millions and thousands of starfish washed up onto the beach at night were destined to die, because they cannot survive out of the water.

People laughed at one man who was walking among these starfish and throwing them back into the water one by one, saying to him, “What difference would you possibly make when there are too many to be saved?” The man turned around and said, while throwing back a starfish: “I made a difference to this one.”

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AUGUST 2018 -

47

Ms Lebogang Letsoalo is a Supply Chain coach and currently a Director of Sincpoint, an organisation focused on sustainable supply chain coaching and optimisation solutions. The new merSETA Chair has 18 years experience in different facets of the supply chain fraternity, including in the energy, chemicals and mining industries.

She is a former Vice-President of Supply Chain in Sasol and has held executive roles in projects development, capital procurement and other roles in Eskom, DeBeers, Fluor and IBM. In 2008, Ms Letsoalo was profiled and cited in the Financial Mail as one of the top 10 most inspiring women in State-Owned Entities. She has also been nominated for the Global Business Leadership Award - International Conference on Gender & Sustainability - New York 2017.

Among her qualifications are a Diploma - Purchasing; Btech Logistics; and a Masters of Business Administration. She is currently enrolled for doctoral studies.

She is a Director at Black Industrialist Group (BIG) and also the Founder and Chairperson of African Women in Supply Chain Association (AWISCA), the first and only association in southern Africa focusing on functional mentorship and coaching in supply chain to build skills and capacity in the sector.

She is a member of the Advisory Committee of Universities to ensure alignment between industry requirements and Supply Chain curricula offered by universities.

Ms Letsoalo provides supervision for MBA and MBL students at UNISA

The merSETA welcomes its new chairperson, Ms Lebogang Letsoalo WE CARE

It’s about caring for people we render services to

w www.merseta.org.za

WE BELONG

It’s about working together with colleagues

merSETA Social

WE SERVE

It’s about going beyond the call of duty

@mersetasocial

LEADERS IN CLOSING THE SKILLS GAP 48 - JULY 2018

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RMI UPDATE

SAMBRA supports heart FM and Magda se Sopkombuis

in Bishop Lavis where Magda and her team of volunteers set up a mobile soup kitchen to feed the children.

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aarl-based community initiative, Magda se Sopkombuis (Magda's Soup Kitchen) does incredible work to feed local communities. Magda and her team recently joined Heart 104.9 FM to support the radio station's #16DaysForYouth outreach initiative.

SAMBRA's Western Cape Executive Committee was so inspired by Heart FM and Magda's work to uplift the local youth, that they joined the respective teams at Helderberg Primary

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They donated R40 000 - proceeds generated during an auction of table art pieces, member paintings and sponsored tool kits at the 2017 SAMBRA Conference gala dinner - towards #16DaysForYouth and Magda se Sopkombuis.

This donation was used to purchase much-needed electronic appliances for Astra School in Bishop Lavis, ingredients and cooking utensils for Magda se Sopkombuis, and more.

SAMBRA's Eddie Martin and Randall Langenhoven were also afforded the opportunity to speak with Irma G about SAMBRA, as well as youth training and skills development in the MBR sector.

"One of SAMBRA's EXCO members introduced the team to Magda's soup kitchen," explains Randall Langenhoven.

"Magda Meyer, or more affectionately known as Aunty Magda, has a heart of gold and dedicates her life to feeding thousands of children in Paarl and across the Cape Peninsula.

"We salute her, her family and friends for the selfless work they do. Her love, care and dedication to helping others is testimony to the humility and selflessness that we often forget exists in todayâ&#x20AC;&#x2122;s world."

SAMBRA is proud and feels privileged that we could contribute through our member donation fund to such an initiative, because of our concern for youth unemployment, lack of skills among youth and the barriers that prevent the youth from accessing quality training.

AUGUST 2018 -

49

RMI UPDATE

Anticipating the future Challenges and opportunities facing Vocational Education and training systems

A

South African delegation consisting of the RMI’s President, Me. Jeánne Esterhuizen, the Training Director, Louis van Huyssteen, the merSETA’s COO, Wayne Adams and the merSETA’s Executive Strategy and Research, Sebolelo Nomvete, was invited and hosted by the Basque country’s Vice-Minister of VET and TNIKA’s José Luis Fernandez, Director International Department, to attend an Industry 4.0 conference on 30th, 31st May and 1 June 2018. The conference, titled“Anticipating the Future” was held in Donostia-San Sebastián, Basque country, Spain. The members of the delegation also learnt about the Basque Vocational Education Training (VET) system and the key role of TKNIKA, the Centre of Research and Applied Innovation in VET in the Basque country.

Industry 4.0 conference “Anticipating the Future” The 320 delegates were welcomed,

50 - AUGUST 2018

and from the onset recognized the importance and premium this country places on “Anticipating the Future”, with the presence of President of the Government of the Basque Country, Mr Iñigo Urkullu; Minister of the Department of Education of the Basque Government, Ms. Cristina Uriarte and the Minister of the Department of Economic Development and Infrastructures of the Basque Government, Ms. Arantxa Tapia.

“When the unlikely occurs” was delivered by the inspirational Deputy Minister for Professional and Technical Education from the Ministry of Education of the Basque Government, Mr Jorge Arévalo.

A mind-blowing presentation was the “Augmented reality: Virtual reality” by Mr. Unai Extremo, the CEO Virtualware.

This was followed by the importance and relevance of the role of “Big Data and Business Intelligence” by Mr Alex Rayón, the Deusto BigData Director at Deusto University.

Delegates were transferred by bus from the conference venue to the TKNIKA campus, the Centre of Research and Applied Innovation in VET in the Basque country. TKNIKA’s lecturers manned the exhibitions and facilitated workshops. Delegates interacted and learnt about intelligent systems, robotics, augmented reality, virtual reality, autonomous vehicles technology and learning spaces for the future. TKNIKA specialises in upskilling and educating VET lecturers in these areas with international collaboration by way of, among others, European Mobility programmes and networking further priorities of TKNIKA. Being in the presence of leading authorities and surrounded by like-minded delegates from across the globe added further value on the second day of the conference.

Opportunities for networking were created by the conference organisers.

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EURASHE, UNEVOC. Hereafter, Caroline Jenner, Director of European Junior Achievement, presented on the topic of “Industry 4.0 and Entrepreneurship development”. The last presentation of the conference was delivered by Dr Shyamal Majumdar, Director of UNESCO UNEVOC, on “Industry 4.0 and Sustainable Development Goals”.

Presentations were delivered by Marc Vidal on the topic of “Present and future for the 4th Industrial Revolution”; Dana-Carmen Bachmann on “The future of VET – Building a common European vision” and Steve Brainbridge on “Industry 4.0 and Challenges for Vocational Education and Training”.

On the topic of “Digital and Connected technology”, Mr Iñaki Mujika, Executive Director of TKNIKA (Institute of Applied Innovation and Research) captured the attention of all delegates attending the session.

The last day of the conference was blended with presentations and a panel discussion.

Dr Annette Parker, President South Central College, Minnesota, presented on “USA colleges strategy for the 4th industrial revolution”. This session was followed

by Joao Santos. Deputy Head of Unit.

European Commission who lead the international networks panel discussion involving WFCP, TA3, EFVET, CHAIN5,

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The Basque Vocational Education Training (VET) system – an abbreviated version The section below was kindly made available for inclusion in this article by Mr. Iñigo Araiztegui in the international department of TKNIKA. The focus is on the drive from the top by VET Vice Ministry; role and collaboration

by Organizations; cutting edge work

by TKNIKA as the Institute for the Innovation of the Vocational and Educational Training System in the Basque Country; An integrated and combined framework and the Basque VET system Training offering.

VET Vice-Ministry The VET Vice-Ministry of the Basque Government is in charge of the management of all the actions related to VET in the Basque Country. It has two directorates: Directorate of Planning and Organisation and Directorate of Technology and Advanced Learning.

The Vice-Ministry has two organisations which collaborate with the Vice-Ministry in actions considered as strategic

and priorities by the Vice-Ministry: • Basque Centre of Research and Applied Innovation in VET, TKNIKA • Basque Institute of Knowledge in VET, IVAC And an interinstitutional organisation, The Basque Council of VET, which brings together the whole social tissue involved in VET (both education and employment).

Through different Plans, the ViceMinistry manages all the VET of the Basque Autonomous Community.

Finally, it counts on a network of integrated VET centres.

Organisations The Vice- Ministry of VET has two organisations attached to it: KEEI-IVAC The Basque Institute of Knowledge whose main aims are to: • Guarantee that the requisites of the Basque productive sector are identified, understood and transferred to the VET centres.

• Develop the basic curricula designed by the Spanish Ministry of Education.

• Develop a prospective work: detect the future needs of the labour market and adapt the training provision to them.

• Recognise and certify the work experience of workers.

AUGUST 2018 -

51

RMI UPDATE TKNIKA TKNIKA is the Institute for the Innovation of the Vocational and Educational Training System in the Basque Country.

It was established by the Vice-Ministry of Education of the Basque Government in 2005 to promote innovation, creativity and entrepreneurship in VET centres of the Basque Country.

Through networking and direct involvement by the Basque Vocational Training teaching staff, the centre develops innovative projects in the areas of technology, education and management.

TKNIKA is certified with ISO 9001:2000 (Quality Management System) and UNE 166002 (Innovation in Management System). This ensures that their systematic work meets the highest standards of quality and facilitates innovation in all other projects.

TKNIKA's vision is to become a reference of innovation for education and LLL in Europe, and to reach such targets they have adopted a strategy of collaboration in network at two levels: • In the Basque Country, TKNIKA coordinates all the vocational training colleges (both public and private) in innovation projects, and it also maintains a strategic monitoring service in contact with universities, companies and technology centres, allowing them to keep updated of the latest developments, ideas and approaches to innovation.

• At an international level, membership in international networks of vocational training colleges, technology centres and associations as EFVET (European Forum of Vocational Education and Training), TA3 (Transatlantic Alliance) or WFCP (World Federation of Colleges and Polytechnics) allows them to share tools and knowledge about the steps being taken in different countries in the field of innovation.

All projects developed in TKNIKA must

52 - AUGUST 2018

be both innovative and focused on the acquisition and transfer of knowledge.

Usually, the project managers are trainers but sometimes, depending on the project, they are specialists from the industrial world. The transfer of the results of the innovation projects must take place in the shortest possible time and should affect the whole system: public and private centres, SMEs, learning communities, local agencies, etc.

TKNIKA operates in the following areas: • The area of applied innovation • The area of quality management • The area of new teaching methodologies • The area of entrepreneurship • The area of internationalisation • The area of sustainability

(acting as a promoter of entrepreneurial culture and business incubator) and innovation (services to SMEs, participating in projects in TKNIKA, developing centre projects).

Training offer The Basque VET system offers about 170 degrees across 26 different professional families.

An integrated and combined framework The Basque VET centres are conducting major changes to adapt to the new times.

These changes can be summarised by saying that the Basque VET system is an Integrated System of VET, meaning that it provides initial training, ongoing training and training for the unemployed.

VET comprises a series of studies related to occupations and to the labour market. It is a lifelong process which encompasses the initial training, the ongoing training and the training for the unemployed. All these training actions qualify people for different professions and all of them are integrated in the National Qualifications System.

And a combined framework of training innovation and entrepreneurship, meaning that apart from providing training to workers, unemployed and initial students, the VET centres are also in charge of promoting entrepreneurship

The Basque VET system offers around 170 titles divided in 26 different professional families which are organised in three levels: Basic VET (EQF level 2), Middle Degree VET (EQF level 3) and Higher Degree VET (EQF level 5).

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VET is distinguished by its flexibility, which allows not only initial students, but also workers to be trained through the part-time offer. Likewise, it provides workers with the opportunity of having their experience recognised and acquiring a certificate.

All VET degrees have a duration of 2000 hours. It is compulsory, in all VET levels, to do the Work Placement (between 400 and 600 hours) in the company to achieve the certificate. Lately the Dual VET is gaining relevance through two main modalities: • 2 academic years with between 1400 and 1600 hours in the company.

The aim is to strengthen the competences of the VET degrees.

• 3 academic years with between 3400 and 4700 hours in the company.

The aim is to provide a tailored answer to the more technologically advanced needs of the Basque companies.

Recommended reading: • TKNIKA website - https://

www.automobil.co.za

www.tknika.eus/en/ • Basque Country established as point of reference for Vocational Training - https:// www.rmi.org.za/basquecountry-established-as-aeuropean-point-of-referencefor-vocational-training/ • 2018 will pose new challenges around Industry 4.0 - https:// www.rmi.org.za/2018will-pose-new-challengesaround-industry-4-0/ Recognition and appreciation: • Ms. Cristina Uriarte Minister of the Department of Education of the Basque Government • Mr Jorge Arévalo Deputy Minister for Professional and Technical Education • Mr Iñaki Mujika TNIKA Executive Director • Mr Iñigo Araiztegui TNIKA International Department • Mr Antonio Gil TNIKA International Department • Other TNIKA staff who demonstrated their expertise on the open day • Collaborators • Mr Alfredo Garmendia from Centro San Viator

AUGUST 2018

53

WORKSHOP

Spray welding – what, where and when to spray?

American Educational Research Association’s Technical Specialist, Chuck Lynch, explains the intricacies of spray welding

I

n the world of welding, there are many options. We are all at least familiar with the term welding whether we understand what welding truly is or is not. In this article, we are going to discuss a metal coating or bonding process that is becoming more useful and common in the automotive industry to salvage castings.

Although there is not actual fusion of material to the substrate as would happen with fusion welding, we have coined this process “spray welding”.

This is not to be confused with the torch method in which powders are introduced into the torch outlet and deposited into cracks or used to build

54 - AUGUST 2018

up a broken segment of casting, as that truly is fusion welding. As you can see, by generalizing the subject so much, it makes the topic difficult to discern.

Spray arc is a method of applying metal alloy particles to a base alloy of components like shafts, block and head casting surfaces, cylinder bores and so on. The goal is to restore the surface to a diameter or height dimension that allows for continued re-use of the component. Some of the easiest components to spray are shafts. The equipment needs are less than would be required for doing cylinder bores.

This equipment can be effective and efficient when applied with a hand-held

spray device. One disclaimer that I want to interject, regardless of how simple the process can be, is that spray arc should not be done without the proper safety equipment. The most important factor in the safety equipment would be the air filtration, as you do not want to inhale or ingest the alloy particles that will be airborne. The process of spraying the shaft typically requires cleaning the part, masking off the areas that you do not want overspray, and abrading the surface where you want the spray weld to adhere to. Masking can be a ‘painted on’ material or a tape-like product. Masking is usually done where plugs are not an option, as they can be installed and removed more quickly than masking and

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can typically be re-used. Abrading the surface that you intend to repair must be grit blasted to leave an aggressive surface texture to give the spray-on alloy a gripping surface to bond to.

The spray arc alloy, as stated earlier, is not fusing with the base material but rather fusing to the other spray particles which are building a sleeve or shim at the prepared surface. This sleeve is gripping the rough surface texture so that the sprayed-on material does not slip during shaft rotation. There is a minimum material thickness that must be maintained for the alloy to produce an effective wear surface. Generally, for a crankshaft seal surface or a

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camshaft main journal, you will want a minimum of .015” wall thickness.

This is beneficial when oversizing the bore for a camshaft, but when you are building up a crank seal surface, you may need to first grind the shaft undersize by .030” to .050” then build up enough that you can grind back to standard OD so that you can achieve the correct surface finish for the seal.

Depending on the alloy that you are using, you may require more, or less material to ensure proper performance.

You will want to consult the alloy supplier and make test parts to ensure that the post-grind surface is acceptable for seal surfaces and/or journal surfaces.

When spraying gasket surfaces, you will again abrade the surface that you intend to coat for retention, and mask or plug the areas that you don’t want sprayed. It is critical to have the proper abrasive surface, as in most instances you will mill the surface to correct the surface finish requirement and establish the corrected height dimension.

Failure to do so can result in the milling operation throwing your sprayed surface across your shop, which can be dangerous and costly.

When properly applied, these alloys can improve the wear characteristics of the gasket surface, as you can customise alloys to have harder surfaces

AUGUST 2018

55

WORKSHOP

RMI – ERA (ENGINE REMANUFACTURERS’ ASSOCIATION)

while yielding very similar thermal expansion and contraction rates. Head and block surfaces are areas that have been improved by the integration of robots to perform the spraying.

The speed and feed rates are going to be consistent, the path is consistent and the need for airborne particle safety can be contained to a room with no people in it. This is a process that is being done in AERA member shops in North America and abroad, as is shaft spraying, and these are not mass-production facilities.

Cylinder bore spraying is practiced at OE levels, the motorsport industry, and believe it or not, at some level in the engine remanufacturing level.

It is expensive and doesn’t seem to be plummeting in cost anytime soon. It works very well and gives many options for alloys that have great wear characteristics, hones well and salvages castings.

Currently this seems to be reserved for the R&D, Racing and mass

56 AUGUST 2018

production, as the systems are not currently proving to be as flexible as deck and shaft spraying systems. There are many videos online showing these operations. Some videos are shared

by AERA member shops. I personally have worked with this within and outside of the automotive industry, and can tell you that there are tons of applications, and the products work very well if the processes are followed.

Many of these products get a bad rap when a product was intended to be used for say a seal surface and ends up getting used to repair a rod journal, and the result is catastrophic failure. Just remember the old adage: the right tool for the job.

AERA Technical Specialist Chuck Lynch spent 20 years of his career at Jasper Engines in many roles, including process engineer. He has also worked as a quality auditor, analysed tooling needs, coordinated procurement and training for equipment and tooling, incorporated the use of super abrasives, coordinated failure analysis of components, and more.

The Engine Remanufacturers Association (ERA) - was established in the early 1990s, and today serves the engine repair requirements of consumers, industry and engine remanufacturing professionals in South Africa.

As a proud Association of the Retail Motor Industry Remanufacturers’ Cluster: ERA, SADFIA and ACRA, ERA's membership comprises the cream of South Africa's automotive engineers, dedicated to providing consumers with only the best advice, finest components and highest quality workmanship.

ERA members use state-of-the-art equipment, while highly skilled staff perform the full range of automotive engineering operations required to overhaul and repair all components of the modern petrol and diesel engines on our roads.

ERA members take pride in providing warranties against workmanship appropriate to the type of engineering work undertaken.

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www.automobil.co.za

AUGUST 2018

57

RMI UPDATE

PartInform visits the Lowveld The Partinform Show travelled to Mpumalanga for the Nelspruit leg of the 2018 show calendar, which was held the Ngwenyama Sports and Conference Lodge, just outside White River.

T

he venue was superb with all participants having ample space to set-up the phenomenal array of show stands. The effort that is made by the staff from the various companies is as always quite remarkable in the attention to detail, the pride of purpose, brand loyalty given the limited time available to set-up. It can only be impressive for any guest to experience on the evening and this evening was no exception.

A good turnout of 79 people from a cross section of aftermarket businesses in the region attended, with owners and staff representing workshops, fitment centres, spares retailers, distributors and equipment suppliers. All agreed that the quality and interest of the numerous enquiries that were fielded by the representative show stands was very good, which confirms that the right target market is being reached. The RMI stand had a good deal of interest and also accumulated a variety of good leads and requests for further interaction, from the region. The RMI water bottles both the full ones and the sports bottles were eagerly accepted by the grateful guests.

The regular PartInform Quiz show was held, with great enthusiasm displayed by all present, with loads of good natured joking and teasing of the contestants.

The first prize is the fully paid for, trip to the PartInform year end event which was won by Johan Coetzee from White River Auto Workshop. The year end event will be held at the Zwartkops Raceway outside Pretoria, where the main attraction will be the awesome Go-Kart race, which will determine the overall winner for 2018.

Guests voted for the show stand of the evening and the honours went to GUD, who always have a great looking stand.

58 - AUGUST 2018

Partinform Richards Bay was also very successful with a large number of RMI members attending. It was a great opportunity to meet with existing and potential members and to share the benefits of being a member.

Partinform has been running for close on 30 years and is made up of local

companies that represent major brands in the Southern African automotive component aftermarket. The aim of Partinform is to educate the motoring trade on the use of high-quality, safety-critical components and address the need for skills development and training at fitment level, in spares shops and workshops.

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RMA- leading the way in occupational injuries and diseases through our family-centric approach.

For over 120 years we have made sure that workers who get injured while at work in the mining industry receive benefits including medical costs, disabilities, family allowances and child extension pensions in the case of death. We have since March 2015 been allocated the iron, steel, metal and related industries to administer by the Minister of Labour.

Our claims are processed speedily and efficiently per our tagline of â&#x20AC;&#x153;Caring, Compassionate, Compensationâ&#x20AC;? as well as our belief that behind each claim is a family waiting for relief.

This has made us the leading administrator in the business.

We administer in accordance with the Compensation for Occupational Injuries and Diseases Act (COIDA)130 of 1993.

CONTINUOUS CARE Our service to those injured extend beyond the payment to where we allocate case managers in line with our Pensioner Medical Plan. The case managers visit those severely affected to check on the standard of care and other needs.

We have also developed innovative interventions such as a mobile clinic to help us reach rural areas across the country and outside to provide the required level of care to those who cannot access it, in the process also changing prosthetics and treatment where needed. Our Care Facility offers long term treatment to our seriously injured pensioners to ensure they receive the best care possible. We also provide continuous education to our pensioners who are on preventative health conditions to help reduce the

pensioners to ensure they receive the best care possible. We also provide continuous education to our pensioners who are on preventative health conditions to help reduce the occurrence of secondary complications.These innovations further underline our passion for caring for the lives of our claimants and their families.

ADDITIONAL INSURANCE PRODUCTS Our passion gives us insight into further needs that our clients, the employers, may have. By working with them, we now can offer a range of value-added solutions uniquely tailored and suitable for their needs. These include Augmentation Policy (top up cover of the COID policy), Group Personal Accident Cover with a difference, Commuting Journeys Policy, Funeral Policy etc. For a quote suitable to your needs visit our website at www.randmutual.co.za or email sales@randmutual.co.za

CARING

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COMPASSIONATE

COMPENSATION

www.randmutual.co.za | 0860 MARCH 222 2018 132- 59 email: sales@randmutual.co.za

RMI UPDATE

Selling your car: Your paperwork questions answered Car owners are increasingly taking the sale of their vehicles into their own hands, but the paperwork can be a little daunting.

before a vehicle can be registered in a new owner's name.

The buyer or seller can obtain this by going to the nearest testing station with the registration certificate, ID document, fees and application for Roadworthiness Certificate.

Settling the car If the car has been paid off, you will need a registration certificate and letter from the bank or financial institution stating that there are no outstanding payments, as well as a proof of ownership. The Registration Certificate can be registered directly in the name of the new owner if accompanied by the Copy of the ID of the bank's proxy, the paid-up letter and the Change of Ownership form signed by the Bank's Proxy.

If finance is still outstanding, request a settlement letter from the financial institution and notify them of your intention to sell. The buyer can settle the car with the bank and the seller, after which the transfer of ownership can take place.

Change of Ownership The seller must complete and submit a notification of change of ownership (yellow form) at the department of transport. A roadworthiness certificate must be obtained

Registering the vehicle To get the vehicle registered in the new owner's name, the seller or buyer has to submit their ID, vehicle's registration certificate (in the seller's name), roadworthy certificate, proof of purchase, their licence, their completed application for registering and licensing a motor vehicle (blue form) and application fee at the nearest vehicle registration authority.

It is important to note that you are still legally responsible for your vehicle until it is registered in the new owner's name – including any traffic fines they may occur. Make sure that the change of ownership happens as soon as possible, and never hand over your car until the payment has cleared at the bank.

Scammers will often pay for vehicles using a cheque, which takes time to clear, and then cancel the cheque after receiving the car.

Private sales have none of the protection of the CPA, so perform your due diligence when testing the car. Never pay for a vehicle that you have not personally seen or inspected.

“Abandoned Solutions offers a LEGAL, COST FREE solution TO ALL DEALERS/WORKSHOPS/PANELSHOPS” WHAT WE DO?

Abandoned Solutions (Pty) Ltd offers various Motor Vehicle Dealerships and Workshops the opportunity to sell their claims with regards to outstanding invoices and monies where the dealership has rendered services and invoiced for work already, quoted, finished or assessed, in their workshops and where the owner of the vehicle has simply: • Failed to pay, • Is uncontactable & uncooperative or willing to settle • Abandoned their respective Vehicles • Passing onerous risk on to the dealership forcing them to store various unwanted vehicles • Occupying valuable rented workshop space by leaving their unwanted vehicles on the Dealerships Premises.

Abandoned Solutions simply buys the outstanding claim by negotiating an acceptable price from the dealership and removes the vehicle with immediate effect, whilst taking ownership of the outstanding claim or invoice.

HOW IT WORKS? • • • •

•

Both Parties, simply negotiate the price per claim that the dealership is willing to sell at (Willing buyer willing seller principal) Contract per claim is finalized and the monies are paid immediately (effecting the sale) The vehicles are collected immediately or by way of arrangement (Removed as promised) Abandoned Solutions is now rightfully the owner of the claim or outstanding invoice (Dealership is free of the liability and no longer the rightful Creditor of that particular claim rather that ownership has passed to Abandoned Solutions Pty ltd) Abandoned Solutions will trace the client at its own risk and have the claim - AUGUST 2018 settled in full (this is how we make money and bring value to the Dealership)

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SOLUTION OFFERED •

We at Abandoned Solutions offer a quick, cost free solution to these problems.

We will: • A court order will be obtained within 4 – 6 weeks We will: • As an additional service, Abandoned Solutions can offer FREE temporary storage for abandoned vehicle should this be required during the clearing / salvage process.

Abandoned Solutions….…. we simply take care of your hassles…….

And turn them into solutions………

Contact Robert Henderson on 011 450 0550 or 073 016 8424 Fax: E Mail: Address:

086 662 1148 rob@abandonedsolutions.co.za 72 Concorde Road East, Bedfordview, A3 (Head Office) www.automobil.co.za

The Mahindra Pik Up. Now assembled in South Africa.

We’re very much at home in South Africa. Mahindra’s legendary 2.2l mHawk turbodiesel engine provides an impressive What works hard in India seems to work 103 kW of power and 320 Nm even harder in South Africa, judging by of torque to ensure it will get your job the ever-increasing popularity of our easily done. And with the new six-speed bakkies in particular. manual gearbox it’s more fuel efficient The Mahindra Pik Up is tough. And and kinder on the environment too.

South African roads need tough. We understand South African conditions Available in a full spec double-cab all the and with your interests at heart have way through to a utilitarian single cab, now started assembling our bakkies in the Pik Up also comes in 4X4 or 4X2 a brand new state-of-the-art assembly to provide great performance whatever facility in South Africa to ensure the best the terrain. possible build quality.

The Next Generation Mahindra Pik Up delivers power, strength and tenacity, along with reliability that you can depend on with a maximum payload of up to 1200 kg* and a braked towing capacity of 2500 kg.

At home in South Africa

The Next Generation Mahindra Pik Up, from

R 189995

for the single cab - double-cab from R 327995 Including a full 4-Year/120 000 km warranty with Roadside Assistance. Service plan 5-Year/90 000 km** (1st service at 10 000 km and at 20000 km intervals thereafter - with Maximile Oils)

For more information call 0861 MAHINDRA (62446372) or visit www.mahindra.co.za * Single cab payload, 2WD 1195 kg / 4WD 1095 kg. Double cab payload, 2WD 1095 kg / 4WD 995 kg. ** Optional on S4 4X2 Single-cab Please note: The images shown may differ slightly from actual product available.

For full specifications please refer to our website or visit your dealer. *** Mahindra SA reserves the right to change the specifications of the vehicle without prior notice.

www.automobil.co.za

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WORKSHOP

TROUBLESHOOTING MADE EASY Autodata, a leading provider of automotive technical information, shares OEM verified solutions to common problems found in modern motor vehicles. To learn more about Autodata’s innovative online workshop application visit www.autodata-group.com FORD B-MAX: FRONT DOORS NOT OPENING Problem: The front door of a customer’s 2013 Ford B-MAX could not be opened using the exterior handle. We removed the trim panel on the inner door and discovered that the handle’s release cable had become detached from its retaining bracket. We replaced the cable and attached it correctly. Now the vehicle has come back to the workshop with the same fault after only a few months. Can you help?

Solution: Yes, we have heard about this fault.

It can be rectified with a fairly simple repair.

Remove the front door inner trim panel. Refit the front door handle release cable to the retaining bracket and secure with a cable tie (see figure 1). Refit the front door inner trim panel.

Repeat procedure for opposite side. Using the exterior door handles, check that both doors open to confirm the fault had been corrected.

BMW X3: FUEL ODOUR IN PASSENGER COMPARTMENT Problem: We are having trouble diagnosing the source of fuel odour in the passenger compartment of a 2011 BMW X3. We can smell the fuel and have visually checked all of the fuel pipe connections which are tight and not leaking. Can you help?

Solution: Yes, this fuel smell issue affects X3 (F25) and X4 (F26) models with petrol engines and it is due to the design of the underbody shield that causes excessive heat build-up in the evaporative emission (EVAP) canister. Remove the underbody shield. Use a 7mm drill to make two holes in the underbody shield (see figure 1).

Modify the underbody shield by cutting out sections as indicated in figure 1.2. Fit heat shield to the underbody shield (see figure 1.3), then refit the underbody shield. This procedure should eliminate the fuel odour in the passenger compartment.

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MEMBERUPDATE The RMI welcomes these new businesses into membership A A&K Workshops Witbank After Market Products Sandton Amandla Motor Spares Cape Town Amatshabeni Projects East London Anna and MPK Holdings Bloemfontein AO Motors Worcester Auto Key Clinic East London Auto Link Panelbeaters Parow Autoworks Brackenfell Brackenfell B Batho Ba Mmapela Industrial Projects & Services Potgietersrus BAW Durban Bestdrive Greenstone Edenvale Bidvest McCarthy Toyota Richards Bay BJ Projects Vanderbijlpark BMGZ Auto Electric Eersterivier BP Landsdowne & Pick n Pay Express Phillippi Mitchells Plain Bryanston Executive cars Randburg Busigo Trading & Projects Vanderbijlpark C C7 Accident Clinic East London Caltex Pniel Franschoek Car Care Clinic Midrand Midrand Car Care Clinic Wilrogate Roodepoort Car Service City Durbanville Durbanville Car Service City Springs Springs Car Service City Wadeville Germiston Cars Dot Com Vanderbijlpark Citadel Training Centre Vereeniging CM Panelbeaters Randburg Cronje Performance Centre Blackheath

64 AUGUST 2018

D D and J Workshop Pretoria Day Auto Workshop Pretoria Downtown Motor Mechanic Hammanskraal Drivelines and Automotives East London Dunlop Zone Midrand Midrand E Elijah Automotives Pretoria Engine Health and More Giyani Enigma Audio Verulam Executive Autobody Repairs Nelspruit F FHAM Logistics Rayton G Garden City Commercials Nelspruit Gearbox and Diff Services East London Grease Logic Johannesburg GTA Auto Worcester H HI-Tec Thabazimbi Humpkuli Auto Service Midrand J J & R Sales Kraaifontein JB Madela Bloem Golf Workshop Bloemfontein Jettline Autobody Johannesburg JMR Meganies Piketberg JN Motor Repairs Parow JNJ Autoworks Durban JP Motors Randburg K K Moche & Sons Pretoria Kevin Auto Alberton Khawulahlangu Epumqmlanga Khawulajali Epumqmlanga Krazy Wheel Customs Durban L Loxion Auto Diagnostics & Repairs Bloemfontein LR Motor Maintenance East London LS Autobody Edenvale Lua Services Vanderbijlpark M Matla Energy T/A De Aar Toyota De Aar Maverick 318 Mechanical Repairs Goodwood Mavi Auto Group Pretoria MC Motors Klerksdorp Mectech Motors Midrand Mercedes-Benz Brooklyn Pretoria Mercy G Motors Queenstown Mevana Towing & Motor Repair Greytown MH Auto Excellence Pretoria MIA Motors Mike Pendock Motors East London Mit Mak Motors second branch Pretoria

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Motorworld Parow Motube and Ncongwane Projects N Nasalek Auto Repairs Ndhivo Projects and Services NMI Durban South Motors NNN Mag and Dent Repairs Noordwyk Auto O OEM Lubricants On Time Source IT and Renovation Solutions One Stop Midas Steelpoort P PD Motsoane Auto Clinic Peaceman Motors Petroport Touwsrivier Pinetown Radiators Platinum Auto Panelbeaters Potch Multi Franchise Motors Pro Alloy Q Queen Motor Spares R Racing Technik Redboy General Trading & Projects Reubens Auto Centre Rori Sang Automotive Ryan Pereira Motors

Parow Witbank Bloemfontein Sibasa Nelspruit Pretoria Midrand Sandton Benoni Steelpoort Bloemfontein Bloemfontein Touwsrivier Pinetown Polokwane Potchefstroom Port Elizabeth King Williams Town Cape Town Pretoria Strand Bloemfontein Cape Town

S S Tech Motors East London Savoy Car Aircon & Sound Centre Sandton Select Auto Siebert Auto Clinic Langebaan Sky Metro Equipment Port Elizabeth Small Fleet Solutions Shakashead SNP Autobody Kempton Park SOMA Workshop Beacon Bay Springbok Toyota Steven Johnson Cars Maitland Supa Quick Abbotsfeld Beacon Bay Supa Quick Centurion Lifestyle Centre Centurion Super Body repairs Maitland Supertech Shelly Beach Shelly Beach Swaas Centre Cape Town T Tem Mechanical Workshop Rustenburg Tri-Sec Autohaus Trichardt Trysome Auto Electrical Boksburg U UN Auto Centre Rondebosch V VAG Spec Centre Pretoria Vagcore Automotive Port Elizabeth Vees Tyre & Alignment Durban Vehicle Traders Financial Services VIP Auto Styling Panel and Paint Amanzimtoti

BENEFITS OF BELONGING

With a membership of 7â&#x20AC;&#x2030;500, the RMI provides a very effective collective voice that gives members considerable clout in negotiating better trading conditions. As the lead voice in the motor industry, the RMI is a member-driven organisation that constantly seeks solutions to concerns raised by members in the day-to-day running of their businesses.

ADVERTISERS AUTOMOBIL - AUGUST 2018 EDITION CLIENTS CONTACT WEBSITE Abandoned Solutions 011 450 0550 N/A Aer O Cure 011 444 6454 www.aerocure.co.za Africa Automotive Aftermarket Solutions - A Plus 011 879 6000 www.aaas.co.za Africa Automotive Aftermarket Solutions - Brembo 011 879 6000 www.aaas.co.za AutocosmosBiz (Electrolog) 012 327 6210 www.autocosmos.co.za Automobil Association Technical College 011 799 1068 www.aasa.co.za ContiTech Africa 0800 111 171 www.contitech.co.za Ferdinand Bilstein South Africa 010 9004545 www.blue-print.com Ford Trade Club N/A www.fordtradeclub.co.za GUD Filters 031 910 3111 www.gud.co.za Highveld Garage Equipment 012 330 0540 www.hge.co.za Merseta 010 219 3000 www.merseta.org.za Messe Frankfurt 010 599 6153 www.capeautomotiveforum.co.za Moto Health Care 0861 000 300 www.motohealthcare.co.za Robert Bosch 011 651 9600 www.bosch.co.za Silver Falcon Trading 083 628 2288 www.hurricaneauto.co.za Snap On Africa 031 569 7673 www.snapon.co.za Trysome Auto Electrical 011 823 5650 www.trysome.co.za

PAGE 60 OBC 27 33 64 7 53 11 IBC 57 46 48 15 16 & 17 21 & 35 63 IFC & 34 45

INDUSTRY NEWS

Meet today’s automotive retail professional The speed at which automotive technology is advancing means that today’s innovation is tomorrow’s standard, and OEMs can no longer be market leaders just by differentiating on the latest technology trends.

O

EM’s can get the edge by embracing innovation in the customer experience area,” says Dirk Bott, a Global Account Executive of Sewells-MSXI, a leading global business outsourcing company focusing on automotive retail, in an article in the company’s Benchmarker magazine.

“Tomorrow’s retail will be shaped by new shopper behaviour, needs and demands.

Think about it: By 2025 millennials will no longer be children in the backseat of the car; they are more likely to be driving their own children to school,” added Bott.

He continued by saying that delivering customer expectations will require redefining the roles, responsibilities, and skillsets of everyone involved in delivering customer service across the entire experience ecosystem in the retail motor trade.

“Already today, customers are no longer looking for a car salesperson. They want an automotive retail professional: A highly-trained consultant who picks up

66 AUGUST 2018

where the potential customer left off in his or her online research into buying a specific car; they want a person who speeds up the transaction for them, and a person who offers them talk-worthy information they cannot get online.

Research has shown that 54% of car buyers in the United States say that a good customer experience plays an important role in their buying decision.

“Vehicle manufacturers and distributors would do well to study other retail businesses and lifestyle brands where the establishment of product expert roles to create a better overall customer experience has been a standard practice for years now. Some automotive OEMs are already paving the way, mainly with their premium and luxury brands, but volume brands need to pick up speed.

“Training for customer-focused roles and responsibilities will always, to some extent, include facts and figures, but the programme also needs to strengthen communication and digital skills. You can’t just give a salesperson an iPad without explaining its advantages and uses in the sales or service process.

Technology is just the enabler.

“Aftersales will gain momentum because of the wide and growing range of new technologies being incorporated in today’s cars, requiring new roles from staff, such as service advisors, to support existing customer needs throughout the entire aftersales life cycle. The rapid changes in vehicle technology will require vastly different skillsets from what we see today.

Similarly, you can’t just make vehicle and customer data available to dealerships. You need to train them how to analyse the data to improve their customer service and thereby increase dealership profit,” continued the Sewells -MSXI executive.

“This changing environment makes the appropriate staff training vital for enhancing the customer experience, which is increasingly important to the business success of a retail motor dealership in the 21st century,” concluded Dirk Bott.

www.automobil.co.za

FORD TRADE CLUB

Giving you access to a wide range of parts at low prices.

Ford Trade Club is a recent initiative that has been set up to offer independent repairers, workshops and bodyshops access to thousands of genuine Ford and Motorcraft parts at reduced prices.

All the available parts are backed by Ford warranty and all parts are designed and tested by Ford, meaning theyâ&#x20AC;&#x2122;re guaranteed to fit quickly and perfectly every time. With a wide range of parts and new parts being added regularly, youâ&#x20AC;&#x2122;ll want to get involved.

As a member of the Ford Trade Club you will also be provided with specialist help and knowledge at your participating Dealership, and will receive exclusive news and offers emailed or sent directly to you. We want to build a strong partnership between Ford Dealers and independent repairers, workshops and bodyshops.

To become a member today, go visit our website at www.fordtradeclub.co.za

Ford Trade Club is operated by Ford Motor Company, South Africa.

Applications to join are subject to eligibility. Ford reserves the right to amend the content or operation of Trade Club at any time.

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Aer-o-cure provides an air-tight solution for refinishing professionals.

Aer-o-cure’s Combination Downdraught Spraybooths are designed for automotive refinishers that demand a reliable, high quality paint process with minimum running costs.

The powerful downdraft ventilation system guarantees a healthy working environment and optimal conditions for painting, removing all vehicle overspray immediately and ensuring a mirror-perfect finish after baking.

Minimising energy usage during both the painting and baking cycles is a high priority and is achieved through precisely controlling the motor’s speed via the Microprocessor control. Energy-saving neon lighting is utilised to provide uniform conditions allowing for correct colour tones to be achieved with absolute precision.

For a complete Aer-o-cure Spraybooth and Mixing Room solution, visit our website or call now for more information.

10 Reasons why you should choose an Aer-o-cure Combination Downdraught Spraybooth: • Microprocessor controlled, energy efficient • Manufactured in South Africa • OEM Approved • SABS Certified • Lower maintenance costs • Lower operational costs • Easily movable • Established in SA since 1980 • Proven after-sales service and support • Over 2000 spray booths produced since inception

STANDARD MIXING ROOMS MODELS: AM – 30 / 40 STANDARD SPRAYBOOTHS MODELS: AC60- 2800, AC75 – 2800 / 3400, AC90 – 2800 / 3400 OPTIONAL EXTRAS: Extraction • Waterborne Blowing System • Lights • Windows • Gas Burners

For the full range visit: www.aerocure.co.za

Automotive Bodyshop Equipment Aer-o-cure PTY (Ltd) • SADC Registered Manufacturer and Exporter 8 Lees Street, Wynberg, 2090, Johannesburg, South Africa. PO Box 137 Strathavon, 2031 GraphicWerx • AOC_Ad5_AutoMobil_3042

Tel: +27 11 444 6454 Fax: +27 11 444 5677 e-Mail: info@aerocure.co.za * Product / Colour may vary from image provided, subject to stock availability. (E&OE)