Annual Report 2023

Page 1


St. Louis

OUR MISSION

To provide a home-away-from-home for families of seriously ill children seeking medical treatment in a St. Louis-area hospital.

CORE PROGRAMS 2023

One of the worst things that can happen to a parent is to learn that their child is sick and needs to be hospitalized. Suddenly, life stops overnight and the world is full of worry and fear.

For many of these families, there is an added stress: distance. Sometimes the best medical care available is hundreds of miles - or more - from home. In addition, families face the financial demands of mounting medical bills, job insecurity and a healing journey that can take months or even years.

This is why Ronald McDonald Houses and Ronald McDonald Family Rooms exist: to keep families close to their seriously ill children.

RONALD McDONALD HOUSE®

• Three Houses and eight extended-stay apartments in St. Louis served as a home-away-from-home for 48 families of seriously ill children each night

• The Grove House is set to open in 2024

• Provides the comforts of home to more than 500 families in a typical year including private bedrooms, home-cooked meals, comfortable living areas, a kitchen and laundry facilities

• Open 24 hours a day, 365 days per year

RONALD McDONALD FAMILY ROOM®

• Four St. Louis-area Ronald McDonald Family Rooms serve as an oasis inside Mercy Children’s Hospital (2), St. Louis Children’s Hospital, and SSM Health Cardinal Glennon Children’s Hospital

• Provides comfort and care to thousands of families annually - that's over 49,000+ visitors

• Each Family Room is equipped with a kitchen area, complimentary snacks and coffee, showers, laundry facilities, Internet and TV

LETTER FROM THE CHAIR

In many ways, 2023 was no different than prior years at the Ronald McDonald House Charities of St. Louis because the pronounced need for a Home Away from Home at Ronald McDonald Houses, and a place of respite in Ronald McDonald Family Rooms, is constant. 2023 was different only because of the great strides our St. Louis Chapter made toward increasing our provision of comforts to the families using our services – most starkly, having a crew on site every day of 2023 to build a new 72 bedroom House at 4321 Chouteau. It will replace our beloved Park Avenue and West Pine Houses in the city of St. Louis. Together with our West County house, our capacity will increases from 59 to 92 rooms. Our 2023 strides will reduce the waiting list for families seeking a Home Away from Home while their child or children receive medical services at one of St. Louis’ incredible pediatric hospitals.

The other notable change in 2023 was the anticipation of our President and CEO Dan Harbaugh’s thirtieth anniversary leading this great organization. Dan demanded a humble celebration on the official anniversary, January 20, 2024. Never fear, however, with his announcement of retirement at the end of 2024, plans to find a competent and compassionate next leader and grand celebrations are in the works.

For those who know Dan, he is not a numbers man, but his enthusiasm, relationship-based approach, and focus moved our finances into an incredible position in 2023. We neared $7M in operating revenue for the first time in the organization’s history. As Dan often says, our families deserve the best, and the donors who answered Dan’s and his staff’s requests for support in 2023 gave the families just that.

An important lesson Dan reminded me of in 2023 is that resilience brings reward. 2023 presented challenges in many ways, with staff changes and health issues stealing everyone’s attention, but as Board Chair, I watched Dan, the staff, and our 26 volunteer Board Members stay focused and positive. At the same time, two Past Board Chairs led the major accomplishments I mentioned above: Steve Hays leading our Construction Committee and Jeff Barone leading our Succession Committee. Similarly, we know that much grief takes place within the walls of the Houses and the Family Rooms, with childhoods interrupted by illness and families under great stress, but our families are resilient. I can proudly report that in 2023, resilience and success prevailed for the Ronald McDonald House Charities of St. Louis.

With gratitude,

2023 BOARD OF DIRECTORS

CHAIR

BRIDGET HOY BEARDSLEY

VICE CHAIR

CHRIS GIARLA

TREASURER

KAREN BAER

SECRETARY

DAVE TORNETTO

DANA BACICH

BRAD BEIGLE

STEVE BESHORE

NORA BLACK

DR. MARY MICHAELEEN CRADOCK

KYLE DARNELL

GREG DIEKEMPER

CULLY EISENBEIS

JOAN ELHOFFER

BEVERLY GARNER

MARK HEFFERNAN

DAN HEGGER

SCOTT KARCHUNAS

SIRUS KARIMI

RYAN KURYLA

APRIL LOPINOT

STEVE MALTER

DR. PHINEAS OREN

ELLYN ROSENBLUM

STEVE RUESCHHOFF

NOLAN RUIZ

DANNA STONE

PROGRESS IN SIGHT

The Grove Ronald McDonald House came to life in 2023. In February 2023, the foundation of the four-story building was set, the elevator bays were built, and the first walls were erected. By June, the framing for the Family Suites began, and the floor slab for the commercial kitchen and dining rooms was completed.

On August 8 and 17 2023, Capital Campaign donors and RMHC staff had the opportunity to sign the elevator shaft, a significant moment commemorating the building of this facility. Chef Matt prepared several lunches for the construction workers throughout the year, fostering a sense of community. Meanwhile, the team could recognize the outline of the lobby, and on the third-floor the patio foundation was poured. In August, we saw the north entrance come alive with the framing of floor-to-ceiling windows and the place for our front door. The building's dining room and kitchen walls came together while insulation and drywall went up in the Family Suites on the west side, marking significant progress in the interior.

To mark the end of the year, we hosted the Sneak Peek event on December 11, 2023. This open-house-style event was a celebration of one year of progress since the Groundbreaking ceremony. It was a unique opportunity for friends of the House to witness the incredible transformation and get a glimpse of what was to come in the next year through our displayed renderings. The event was a resounding success, with guided tours of the Grove House and a palpable sense of anticipation as visitors were able to visualize how the house would look, fostering a sense of excitement for the future.

During the construction of the House, the Capital Campaign Committee was tirelessly working to secure the campaign's financial needs. The campaign ended with an impressive total of over $34 million raised, a remarkable achievement that reflects the community's unwavering support and belief in our cause. We are incredibly grateful for the continued support of all involved, which has been instrumental in making our vision a reality.

CAPITAL

2023 FINANCIAL REPORT

Support and Revenue

$848,750

$2,906,065

$2,598,178

$86,177

$80,823

$432,023

$6,952,016*

Expenses

$5,700,982 $26,528,186 $5,119,473 $559,406 $6,492,722 $44,400,769

2023 VOLUNTEER HIGHLIGHTS

19,350 HOURS OF RECORDED WORK*

$615,330

TOTAL VALUE OF HOURS WORKED

789 MEALS WERE PROVIDED BY OUR GENEROUS COMMUNITY MEMBERS

ACTIVE VOLUNTEERS

900

*Hours reflect House, Family Room, Committee and Special Event volunteer hours, and do not include the numerous hours spent by our dedicated Meals from the Heart program or Service Group volunteers.

CIGNA
Vianney
High School
Red Shoe Society Super Joey Foundation

MEET THE PICKETT FAMILY

Ashlee and Kyle found a home-away-from-home at Ronald McDonald House.

In November 2023, at 25 weeks pregnant, Ashlee Pickett and her husband Kyle learned that their twin daughters were considered Monoamniotic twins, known as Mono Mono, during a routine checkup. This type of pregnancy occurs when twins are identical and share a placenta and an amniotic sac, a rare and high-risk pregnancy. By the end of the month, on November 21, Skyler and Isla Pickett were born at just 28 weeks and shortly after transferred to the Neonatal Intensive Care Unit (NICU) at Mercy Hospital.

For the next 30 days, while the twins were growing stronger in the NICU, Ashlee and Kyle traveled back and forth to their home in Hannibal, Missouri. The 116-mile commute began taking a toll on the family. Thankfully, the Ronald McDonald House had a room available for them to stay near their girls.

“After delivery, we traveled back and forth until a room was available at the Ronald McDonald House. This became exhausting and expensive. RMHC was one of the biggest blessings during one of the hardest times in our lives; I don’t think a day went by that I wasn’t extremely grateful for everything the House had to offer,” Ashlee said. “Being able to have a fiveminute walk from the Ronald McDonald House to the Hospital just meant that I could spend as much time with them as I could, and that meant the world to me.”

Isla and Skylar are now resilient toddlers who are flourishing to show their families what they are capable of.

“They definitely have their own personalities. Skylar is calmer while Isla is more feisty out of the two, but overall, they are starting to smile and show you their little facial expression, so it’s just incredible to watch them change every day,” Ashlee said.

IN OUR THREE RONALD MCDONALD HOUSES

16,837 ROOM NIGHTS AVAILABLE

15,259 ROOM NIGHTS OCCUPIED

91%

AVERAGE LENGTH OF STAY OCCUPANCY RATE

29 DAYS

465

FAMILIES RECEIVED LOW- OR NO-COST HOUSING

76%

CHILDREN’S HOSPITAL ( TWO FAMILY ROOMS )

19,230

CHECK-INS

24,182

VISITORS RONALD MCDONALD FAMILY ROOM

LOUIS CHILDREN’S HOSPITAL

11,059 15,789

VISITORS

HEALTH CARDINAL

7,410

9,270

VISITORS

CHILDREN’S HOSPITAL OF FAMILIES SERVED WERE FROM MISSOURI OR ILLINOIS

25% OF FAMILIES HAD INFANTS IN A NEONATAL INTENSIVE CARE UNIT

FAMILIES FROM 12 MEDICAL CENTERS WERE SERVED BY RMHC ST. LOUIS

49,241 TOTAL VISITORS TO THE FOUR ST. LOUIS-AREA RONALD MCDONALD FAMILY ROOMS FAMILY CHECK-INS

Total Donations from Customers

Round-Up for RMHC

Canister Program

Penny for a Happy Meal

Seasonal Fundraisers

2023 PARTNERSHIP WITH MCDONALD'S

McDonald’s is Ronald McDonald House Charities founding and forever partner. Local St. Louis Owner/Operators have supported RMHC St. Louis since our doors opened in 1981. In St. Louis, McDonald’s customers can support RMHC St. Louis by donating loose change, purchasing a Happy Meal, and saying “Yes!” to rounding up their total to the nearest dollar at the counter, kiosk, or drive-thru. In 2023, thanks to St. Louis area McDonald’s customers, RMHC St. Louis led the US in most funds raised through Round-Up for RMHC program.

150

NUMBER OF STORES IN OUR LOCAL MCDONALD'S CO-OP

70%

LOCAL MCDONALD'S STORES RAISED AN AVERAGE OF $1,000 OR MORE EVERY MONTH IN 2023

OVERALL RUNNING TOTAL OF ROUND-UP FOR RMHC DONATIONS SINCE 2019

20

TOTAL NUMBER OF OWNER/ OPERATORS IN OUR LOCAL CO-OP

3

NUMBER OF OWNER/ OPERATORS WHO HAVE RAISED MORE THAN $1M THROUGH THE ROUNDUP FOR RMHC PROGRAM

$8,782,551

LETTER FROM OUR PRESIDENT & CEO

As Bridget stated, 2023 was no different than previous years regarding the growing need for our services. What was also no different was the way our volunteers, donors, board members and friends carried us through another record-breaking year in so many areas.

At the end of the year, our efforts on the Capital Campaign and reaching $34 million to open the House debt-free are close to becoming a reality. We are confident this significant goal will happen.

Once again, the Round-Up for RMHC program through McDonald’s is absolutely incredible. The St. Louis market leads all other markets by a 3-1 ratio in that we generated over $3.1 million dollars in 2023. This is just amazing! We are so fortunate to have the best Co-Op of owners in St. Louis and all their crews in the stores who execute the program daily, the ones who make it happen.

Our special events all achieved a record-breaking year in 2023. We have spent a great deal of time in 2023 on a “Family Room Awareness Campaign.” Our Family Rooms have been a great extension of our services to families.

We look forward to another exciting and special year as we move into our new House. Thanks for your awesome friendship and support

Always grateful,

RMHC ST. LOUIS STAFF

DAN HARBAUGH, PRESIDENT & CEO

CHERI WUERTZ, VICE PRESIDENT, FINANCE

ELIZABETH KAUL, VICE PRESIDENT, DEVELOPMENT

ERIC EILER, VICE PRESIDENT, OPERATIONS

JUDY SCHULER, OPERATIONS CONSULTANT

ALISON KASPAR, DIRECTOR, HUMAN RESOURCES

PAT NEWBY, DIRECTOR, ADMINISTRATION

JACOB MCGUIRE, DIRECTOR, FACILITIES

RYAN CAMPBELL, DIRECTOR, HOUSE OPERATIONS

COURTNEY FISCHER, DIRECTOR, FAMILY ROOM PROGRAM

MATT BORCHARDT, CHEF

MICHELLE BURMANN, SENIOR MANAGER, FINANCE

JANE FOERSTEL, FAMILY SERVICES MANAGER

DARA MARKUS, DEVELOPMENT MANAGER

MCKENNA BUNJAN, VOLUNTEER MANAGER

KATIE NIMTZ, MARKETING & COMMUNICATIONS MANAGER

TRACEY REYNOLDS, PROJECT MANAGER

BOB HEBRANK, EVENT MANAGER

SARAH IBA, ASSISTANT FAMILY SERVICES MANAGER

PETE TOLPA, ASSISTANT FAMILY SERVICES MANAGER

JORDAN LANGLEY, ASSISTANT FAMILY SERVICES MANAGER

CIERRA WEST, ASSISTANT FAMILY ROOM MANAGER

COURTNEY BRADSHAW, FAMILY ROOM PROGRAM COORDINATOR

MEREDITH SIEGFRIED, CORPORATE & FOUNDATION

RELATIONS COORDINATOR

BARB JARVIS, FINANCE COORDINATOR

MIYA ANDREWS, MARKETING COORDINATOR

HOLLY AHAUS, DATA COORDINATOR

CHANDRA PIPER, HR ASSISTANT

JAMES PATTERSON, CHEF ASSISTANT

TRAVIS BROWN, FAMILY CARE SPECIALIST

SUSAN PECK, FAMILY ROOM ASSOCIATE

TEDRA MARTIN, FAMILY ROOM ASSOCIATE

JOY TATE, HOUSEKEEPER

VICKI RUCKMAN, HOUSEKEEPER

WEST COUNTY HOUSE

300 Ronald McDonald House Ln.

St. Louis, MO 63141

314-485-0300

Current Location

GROVE HOUSE

4321 Chouteau Avenue

St. Louis, MO 63110

314-773-1100

Current Location

PARK AVENUE HOUSE

3450 Park Ave.

St. Louis, MO 63104

Previous Location

WEST PINE HOUSE

4381 West Pine Blvd.

St. Louis, MO 63108

Previous Location

St. Louis

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