Apartment News - April 2017

APRIL/MAY 2017

The official publication of the Arizona Multihousing Association

NEWS & HAPPENINGS

Honoring this year’s AMA Tribute finalists

New Interactive Trade Show Floor App

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WELCOME LETTERS Celebrating achievements From Tributes to the halls of the Legislative Branch

Our AMA members are major employers who operate across the state. As the industry has continued to grow, our economic impact and employment base have grown too. Regulations at the state and federal levels hit our members’ companies immediately, and in a variety of ways.

This year, advocacy efforts at the national level focused on tax reform and the prevention of frivolous lawsuits.

Here in Arizona, our efforts are focused on reducing undue regulation which too often has the unintended consequence of increasing the cost of housing for families. We continue to monitor cities around the state for invasive or unnecessary regulation and taxation. This vigilance and proactive advocacy remains at the core of the AMA’s mission and value for our members.

The AMA also brings members together to network, grow their businesses and celebrate the success of members and their employees. Training programs in Phoenix and Tucson allow staff members to elevate their skills, and earn professional certifications. In May, we will come together to celebrate the achievements of the top professionals in our communities and the volunteer efforts of stellar members. We also recognize the progress and impact of individual developments on our community that stand as models for impressive design, enhancements in amenities, and overall impact on the larger area. We’re fortunate to have developers who are introducing new apartment communities that add to the lifestyle and value of an area, and look and live great.

I hope you and your team will join us for the Trade Show and Tributes this year. This gathering of 1,400+ members of our industry isn’t just inspiring, it’s fun!

Tributes heating up

— Tom Simplot, President and CEO Arizona Multihousing Association

Is it getting hotter or is just me? I don’t mean the heat necessarily, because in Flagstaff, we are still enjoying the snow this March! The AMA Spring season stays hot through to the beginning of Summer. We are in the throes of Tributes and Trade Show, members returned from visiting Washington DC with NAA CapCon, Lyceum has launched, and so much more.

Our judges for Tributes have met hundreds of talented individuals and teams over the past few weeks in the AMA Offices. This year, finalists were invited to make short videos about their nominations. Please take some time and enjoy these snapshots of the professionals who make our communities thrive. There’s even a prize for the video with the most views by Tributes. To each of the judges that take valuable time out of their busy schedules to meet and interview these finalists, I want to extend my heartfelt thanks. It’s a joy to give back in this way. I hope each of you enjoyed it!

Our sponsors for Trade Show and Tributes are helping to make this year’s annual events a stand out success — I am so grateful for all of you who are supporting these signature events this year!

The AMA’s advocacy efforts at the local level remain strong in a busy legislative year. The Capitol Consulting team has been working on several fronts for us. Just as important is our work at the national level on behalf of the industry. A delegation of AMA members attended the NAA’s Capitol Conference (CapCon) in early March. Our delegation focused on issues like tax reform, national flood insurance, and legal issues around the recent ADA lawsuits. We met or delivered crucial industry information to both Arizona Senators and all our Congressional representatives.

Lastly, Lyceum IV launched in February. Looking at the talented class, I continue to be encouraged at the next generation of AMA leaders who will participate in both AMA and NAA programs alike. Not only does the collaboration and work support our Association and our individual companies, participants learn so much from these trips.

I look forward to seeing all of you at the Big Game — Trade Show and Tributes in May! — Amy Smith Montoya, AMA Board Chair, Bella Investments

Tom Simplot

President & CEO tsimplot@azmultihousing.org

Todd Bradford

Membership Benefit Services Manager tbradford@azmultihousing.org Phone: 602-377-2553

Stephanie Garcia

AMA Office

818 N. 1st St. Phoenix, AZ 85004 602-296-6200 Fax: 602-296-6178

Events and Education Assistant sgarcia@azmultihousing.org Phone: 602-296-6202

Erika Kowalski

Director of Operations ekowalski@azmultihousing.org Phone: 602-296-6210

Sharon Hosfeld

Manager of Community Outreach & Smoke-Free Community Coordinator shosfeld@azmultihousing.org Phone: 602-296-6214

Deanna Jordan

Manager of Membership and Business Development djordan@azmultihousing.org Phone: 602-296-6212

Michelle Rill

Lauren Romero

Amanda Perkumas

Valarie Waldvogel

Director of Membership, Events & Education mrill@azmultihousing.org Phone: 602-296-6205 Assistant to Tucson Area Association Executive aperkumas@azmultihousing.org Phone: 520-323-0643

Heather Sanabria

Member Services Adminstrator hsanabria@azmultihousing.og Phone: 602-296-6209

Kyle Simplot

Tucson Area Association Executive lromero@azmultihousing.org Phone: 520-323-0643 Fax: 520-447-7747

Events and Education Coordinator vwaldvogel@azmultihousing.org Phone: 602-296-6203

Cassidy Campana

Apartment News Editor & Communications Consultant ccampana@azmultihousing.org Phone: 602-770-6014

Accounting & Operations Administrator kyles@azmultihousing.org Phone: 602-296-6207

www.azmultihousing.org

April/May 2017 | Apartment News

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TABLE OF CONTENTS April/May 2017

www.azmultihousing.org

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Valleywide Service

ALL PHASES OF PEST CONTROL

• Monthly Pest Control Programs • Termite Warranties Available • Termite Specialists/ FREE Est.

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Commercial

• Bed Bugs

• Roach Control/ Programs

Lights on

iLuminate shines for Phoenix AMC Meeting

• Bee Service/ Emergency • Beehive Removal

onoring this H year’s Tributes

AMA is gearing up for a celebration

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• Pigeon Control

COVER STORY

DEPARTMENTS

6 8 10 18 20 21 22

News and Happenings Legislative Update Legally Speaking Best Practices On the Scene Events and Education Thank you Patron members

EXTRA COPIES

Residential

• Scorpion Control • Rodents, Gophers, Wasps

602-942-BUGS

If you would like additional copies of Apartment News delivered to your office, email Heather at hsanabria@azmultihousing.org with the names and address you would like added.

AMA 2017 BOARD OF DIRECTORS EXECUTIVE COMMITTEE Amy Smith Montoya, Chair, Bella Investment Group Robert Hicks, Vice Chair, Alliance Residential Company Nicole Wray, Treasurer, Greystar Real Estate Partners Wendy Weiske, Secretary, Dunlap & Magee Property Management Chris Evans, Imm. Past Chair, HSL Asset Management Mike Rochon, AMC Exec., Distinctive Carpets, Inc.

BOARD OF DIRECTORS Jen Ambrosius, Rentpath Tyler Anderson, CBRE Elizabeth Beaulieu, Quarterpenny Management Krisanne Beckstead, Picerne Real Estate Group Chapin Bell, P.B. Bell Companies Lesley Brice, MC Residential Reid Butler, Butler Housing Company Nichole Carboun, Weidner John Carlson, Mark-Taylor Residential

602-942-2847

Melanie Morrison, MEB Management Services Gloria Munoz, Maricopa County Housing Kim Pacheco, Scotia Group Management Kevin Ransil, JLB Partners/JLB Residential Erica Reinke, Camden Property Trust Rich Renta, Weidner German Reyes, Tiempo, Inc. John Rials, Greystar Real Estate Partners Lisa Rosenfeld, HSL Asset Management Mark Schilling, MEB Management Services Andrina Shields, Greystar Real Estate Partners Christine Shipley, Dunlap & Magee Michelle Sinclair, MC Residential Dallin Tippetts, Rainforest Plumbing & Air Bob Venberg, PEM Real Estate Group Luis Verger, Shelton-Cook Real Estate Services Debbie Willis, P.B. Bell Companies

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AMA NEWS & HAPPENINGS

The Arizona Multihousing Charitable Foundation (AMCF) Board of Directors issued checks totaling more than $43,000 in February to local charities in Phoenix and Tucson. The charities and amounts distributed include UMOM ($18,865) and Florence Crittenton ($4,716), both in Phoenix, and Our Family Services ($19,857), in Tucson.

Big Hearts committees in Phoenix and Tucson make annual recommendations to the AMCF board, which then distributes the funds at the end of each fundraising year. In addition to outside charities, another $27,500 was contributed to the Julie Hurst Scholarship Fund via the Arizona Community Foundation (ACF). It is anticipated that the Hurst Fund will meet initial granting capacity at the end of the 2017 giving cycle with more than $50,000 in deposit at ACF. The Big Hearts committees are currently in the process of determining the 2017 charitable recipients.

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e ar

Ann iver

The Stardust Foundation recently recognized the work of First Place AZ with a $1 million grant. The nonprofit works with adults with autism and other disabilities to find housing options and is currently constructing First Place Phoenix, a new apartment 56-unit community that will help to meet these needs. “This gift leverages more than a decade of patient counsel and contributions by Stardust and Jerry Bisgrove, who impressed upon us early on the importance of connecting the dots needed to build a supportive, engaged community,� said Denise Resnik, First Place AZ founder and president/CEO. This grant adds to the $21.3 million capital campaign underway to fund the new multifamily community that will offer an array of supportive services in addition to the housing.

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AMA NEWS & HAPPENINGS Find us at the trade show on the AMA app The AMA’s Communications Committee has added additional functionality to the new AMA app for the annual Trade Show. Attendees will be able to navigate the Trade Show floor using the app’s map of the event.

Each booth can post their location, contact information and information about their company within the app, making staying connected to these companies easier than ever.

Users can simply click on “Interactive Trade Show Floor” and the current map of the event will appear on screen.

The AMA team launched this phase of the app during the booth sales process and allowed trade show vendors to select their best location for their company and see where their competitors would be setting up. The app also includes AMA TV where visitors can watch brief interviews with the Tributes finalists on their phones.

AMA Reinvents IRO Apartment operators who run smaller communities now have another opportunity to get connected to the AMA. The IRO (Independent Rental Owners) group for owners of apartments up to 250 units kicked off their first meeting with a social hour at Tempe’s Macayo’s.

Their goal is to be an “invaluable resource for all apartment owners and provide suggestions to increase cash flow and maximize value.” More than 85 attendees gathered to hear former Tempe Councilman Corey Woods, Denise Holliday of Hull, Holliday & Holliday and Bob Myers of Avant Garde Management Services. Woods discussed the changing face of Tempe and how new businesses coming into the area have impacted the East Valley.

The event, sponsored by Kasten Long Commercial Group, included a presentation by Linda Fitz-Salazar, Scott Trevey and Jim Kasten. Together, they presented a market update and forecast on the rental industry. Trevey also discussed how owners could reduce their expense and improve apartment operations.

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LEGISLATIVE UPDATE

be prohibited from advertising or promoting tenant procurement services. Referring tenants will also be prohibited from showing a residential dwelling unit and discussing the leasing terms and conditions with a prospective lessee.

Arizona now joins only a handful of states that allow apartment operators to provide unlimited referral fees to their residents.

Mandatory court forms

AMA bills become law Signings should have a positive impact on the apartment industry

BY COURTNEY LEVINUS & JAKE HINMAN

Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm.

They can be reached at 602-712-1121.

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W

e are happy to report that two critical pieces of legislation sponsored by the AMA have been signed by the Governor.

Both bills were introduced at the direction of the AMA government affairs committee and the Board of Directors. In addition to being the primary sponsor for the two industry bills, we also actively engaged in dozens of other bills that would have a direct or indirect impact on the apartment industry.

Apartment finder fees The AMA’s first proactive bill, HB2039 (finder fees; apartment

Apartment News | April/May 2017

tenants) introduced by Representative Jeff Weninger (R-Chandler), eliminates the $200 cap on apartment “finder fees,” and will also eliminate the annual (five times per year) limitation that has been in place since 2010.

When the new law takes effect, which will probably be sometime in July depending on when the legislature adjourns, apartment operators will be authorized to provide unlimited referral fees (in the form of a rent credit) to tenants who refer future residents.

Prior to the passage of the new law, owners and managers were limited to a $200 finder fee awarded no more than five times per year.

While the bill removes the fee limitations, it does preserve all of the current regulations related to unlicensed activity by the referring tenants. For example, tenants, or any unlicensed person for that matter, will still

The second AMA proactive bill signed into law by the Governor was actually more of a defensive measure after a proposed court rule could have severely limited landlords’ rights in eviction actions.

HB2237 introduced by Representative Eddie Farnsworth (R-Mesa) prohibits any court or agency from requiring specific forms for notices or pleadings in eviction actions.

The AMA sought a legislative solution after a Court-appointed commission proposed an amendment to court rules to require all landlords and tenants to use court-created forms for all notices and pleadings.

This would include 5-day and 10-day notices, 30-day notices, et cetera.

The AMA ultimately concluded that the proposed petition to require the use of court-created forms would have the undue effect of slowing the eviction process for property owners, and most importantly could have limited the rights of landlords granted under the Arizona Residential Landlord and Tenant Act.

www.azmultihousing.org

LEGISLATIVE UPDATE

AMA joins coalition to preserve key development tool This year, the AMA joined a broad coalition to preserve a key development tool, commonly referred to as GPLET, offered by cities and towns across the state. The coalition was able to work with the bill sponsor and stakeholders to preserve key features of the incentive program.

HB2213 (GPLET reform; K-12 taxes) in its original form, would have placed new limitations on new development receiving a Government Property Lease Excise Tax (“GPLET”) incentive from a

city or town, and would have effectively made the GPLET program virtually unworkable and unmeaningful for future developments.

The GPLET is a tax incentive agreement negotiated between a private party and a local government. It was established by the state of Arizona in 1996 as a way to stimulate development in central business districts by temporarily replacing a building’s property tax with an excise tax.

GPLET is levied on property that is owned by a city, town, county or stadium district and leased to a private entity. The tenant, or prime lessee, pays an excise tax based on size and

use instead of property tax based on value.

In 2010, the state reformed GPLET and restricted leases to 25 years, including an eight-year tax abatement. The GPLET incentive program has been used by several multi-family development projects over the past few years and remains as the only meaningful incentive authorized by the state.

Rent control in Arizona?

This year we also saw a bill introduced that would have had a detrimental impact on the rental housing industry.

SB1358 (municipalities;

counties; rent control; seniors), introduced by Senator Katie Hobbs, would have allowed cities and towns to adopt rent control ordinances for housing units that are rented to individuals that are sixty-two years of age or older.

While the bill was dead on arrival, SB1358 is a stark reminder of the harmful legislation that is considered by lawmakers every year.

Arizona is currently one of only a handful of states that currently prohibits its cities and towns from adopting rent control ordinances.

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LEGALLY SPEAKING

A closer look at Section 8 O

What you maybe did not know

BY SCOTT M. CLARK, ESQ.

Scott M. Clark is an attorney with the Law Offices of Scott M. Clark, P.C. He can be reached at 602-957-7877.

n January 10, 2017 Tucson Pima County Section 8 conducted a seminar for property managers to review Section 8 rules, policies and requirements. Since many of these appeared to be new to property managers who attended the seminar it is worth reviewing the highlights: Section 8 starts with the premise that a property that chooses to rent to Section 8 voucher holders is entering into a three-way relationship between Section 8, the property and the tenant. This relationship imposes duties on all parties throughout the term of their relationship as follows:

Beginning the relationship 1. Screening Voucher Holders and Tenants. Section 8 screens participants to ensure that they meet the Section 8 eligibility

requirements. Once it makes a determination that those requirements are met, it provides tenants with vouchers that they can take to attempt to rent homes and apartments in the general marketplace.

Those vouchers contain information showing the size of a unit that the tenant qualifies for and general payment information. It is not intended to demonstrate that the Section 8 voucher holder meets the Screening Requirements for a particular property. Landlords/management companies are expected to conduct their own screening of voucher holders to determine if the voucher holder meets the community’s rental criteria.

2. Inspections. Section 8 will not pay a voucher holder’s rent unless the landlord has also entered into a contract with Section 8 to do so. Before Section 8 will approve a contract, it must inspect the specific rental unit and make a determination that the unit complies with all housing quality standards (HQS).

If the unit does not meet those HQS standards, Section 8 will

notify the property in writing of any deficiencies and those deficiencies must be cured before Section 8 will approval a housing contract.

The landlord or its representative must be present during the initial HQS inspection and the landlord must notify the tenant of the time of the inspection so that the tenant may also be present if he/she wants to attend.

Section 8 will not approve any unit unless all utilities are on in the unit at the time of the inspection. Since part of the inspection is to ensure that appliances and fixtures are working properly, that determination cannot be made unless utilities are on.

If the unit fails the first inspection the landlord is given two weeks to cure any deficiencies. At the end of the two-week period Section 8 will re-inspect. If the deficiencies are not cured in that time, the contract will not be approved and the tenant cannot move in with the assistance of Section 8.

The major reasons why a unit fails inspection are ungrounded outlets, no utilities, broken or cracked windows, door and window jambs are damaged or won’t close properly, smoke alarms do not work, damaged flooring/ tripping hazards, pest infestations, water leaks and poorly maintained bathrooms.

3. Contract Rent. The inspection department is also responsible for determining “rent reasonableness” for the unit.

What rent is reasonable for a particular unit may depend upon the zip code in which the unit is located, the age of the property, the number of bedrooms and the

The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

10

Apartment News | April/May 2017

www.azmultihousing.org

LEGALLY SPEAKING unit location. It will also hinge on the amount of rent that the property charges non-Section 8 residents for the same apartment type and style.

Before Section 8 will approve a unit, properties must provide Section 8 with three actual leases that they have entered into with non-Section 8 tenants over the last twelve months. The rent for those units must average the same or higher rent than what is being sought for the specific unit being offered to the Section 8 voucher holder.

4. Concessions. All rental concessions must be reported to Section 8 prior to entering into the lease and Section 8 contract. If, for example, the property is offering one-month free rent, Section 8 will adjust the monthly rent on the contract to reflect this. Properties cannot give the concession only to the tenant without Section 8’s prior approval.

5. Entering Into the Lease.

Section 8 must approve, in advance, the lease between the voucher holder/applicant and the property, and that lease must have the same start and ending dates as the Section 8 contract that the property and Section 8 enter into at the same time.

The lease must not contain certain provisions that are prohibited by federal law. Those provisions are identified on the voucher and on the Section 8 administrative plan for each Section 8 agency.

Continuing the relationship Initial Contract Payment from Section 8. Section 8 has up to sixty days after entering into the contract to makes its first rent payment to the

property. If the initial payment is not received within that sixty-day period, the property is entitled, upon written demand, to obtain late fees from Section 8.

Subsequent Section 8 Rent. Following that initial rent payment, Section 8 will pay the voucher holder’s rent on the first of every month as long as the voucher holder is under a lease agreement (including a month-to— month tenancy after the initial lease expires).

Late Fees. If Section 8 does not pay this subsequent rent on time, then the landlord can obtain late fees from Section 8, upon written demand, as long as the delayed rent payments were due to Section 8 error. If the late payments were due to issues caused by the voucher holder (such as failure to provide information that Section 8 has requested) then the property can obtain those late fees from the tenant but not from Section 8.

Tenant Lease Violations.

The property is required to provide Section 8 with copies of all lease violation notices that it issues to the tenant.

This includes notices involving non-payment, material breaches, health and safety notices, material falsifications, and immediate terminations.

If the tenant is evicted Section 8 must be promptly notified.

Evictions. Tenants may be evicted for violating the terms of their lease agreements with the landlord. They may not be evicted due to Section 8’s failure to pay its portion of the tenant rent.

Property Inspections.

Section 8 no longer conducts annual inspections of Section 8 units in most situations.

Current policy requires that units be inspected once every two years as long as they pass the initial inspection. However, if the unit fails an HQS inspection, Section 8 will inspect annually until the unit has passed two consecutive HQS inspections.

Interim Inspections. A tenant may request an interim inspection at any time and if requested Section 8 will conduct it. If the unit fails any inspection, Section 8 will notify the property in writing of any deficiencies and will give the property thirty days to cure the HQS violation. If the violation is cured before the end of the thirty-day period, the tenant and landlord can sign off on a notice of cure

and Section 8 will not need to reinspect. If Section 8 does not receive this sign off before the end of the thirty-day period, then another inspection will occur.

Rent Abatement. If the property fails the second HQS inspection, Section 8 will abate its portion of the rent for the unit until the deficiency is cured, and the property will forever lose the rent that has been abated. If an abatement lasts more than 180 days, Section 8 will cancel the contract.

During any rent abatement period, the tenant continues to be responsible for paying his/ her share of the rent as long as he/she continues to live in the unit; however the landlord SECTION 8 continued on 12 >>

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LEGALLY SPEAKING >> SECTION 8 continued from 11

may not seek or require the tenant to pay Section 8’s share of the rent during this abatement period.

Lease Renewals. If a property enters into a new lease agreement with a tenant following the expiration of the original lease agreement, then the property must also enter into a new contract with Section 8 for that lease and the lease renewal and new contract must have the same starting and ending dates. Section 8 is not legally responsible for its portion of a tenant’s rent under a lease renewal unless there is also a new contract in place between Section 8 and the landlord.

Month-to-Month Tenancies. If, after the end of the initial lease term, the tenant remains as a month-to-month tenant Section 8 does not require a new contract and will continue paying its portion of the tenant rent as it did under the original contract. However, the property may not charge the tenant month-to-month fees during this month-tomonth tenancy because doing so constitutes an impermissible rent increase to the tenant that Section 8 has not approved. This is true even if those month-to-month fees are specifically provided for in the original lease agreement.

Additional Charges to Tenant. If a landlord charges or receives from a tenant anything above the amount that Section 8 has agreed to under its contract with the landlord, Section 8 considers this to be fraud on the part of the landlord (and the tenant if

12

the tenant pays any additional amount) and Section 8 can refer the matter for criminal or civil prosecution for fraud.

This is also grounds for terminating the tenant’s assistance and for banning the property from participating in the Section 8 program. Note that these “impermissible charges” do not include charges for optional items such as garage rent, pet rent and deposits, and fines for lease violations.

Impermissible charges apply only to payments offered or required to fixed amounts identified in the lease, such as utility and rent payments.

Rent Increases. After the initial one year occupancy Section 8 will consider requests for rent increases or other adjustments. Section 8 is required to approve or disapprove such requests within 10 days after they receive all of the information required to evaluate the request. If Section 8 approves a rent adjustment, that adjustment can be effective the first day of the month after it is approved; however, no adjustment can go into effect without a signed contract amendment between the landlord and Section 8 and a new lease or lease amendment between the landlord and tenant.

Bedbugs. Upon receiving notice that a tenant has

Apartment News | April/May 2017

bedbugs the landlord must have a licensed pest control company inspect each room of the unit, provide Section 8 with documentation of the inspection results, and arrange for prompt treatment by a licensed pest control company. The tenant must be provided, in writing, with all pre-treatment requirements and is required to fully comply by allowing the treatment and following those instructions.

In general, the landlord is responsible for paying for the bedbug treatments unless the tenant has failed to cooperate with pest control or admits having brought the bedbugs into the community – even if the lease states that the cost of treatments may be passed along to the tenant.

Mold. Section 8 will inspect if a tenant complains of mold; however no deficiency will be noted unless the inspector personally sees or smells mold.

If mold is in the apartment, the property is responsible for eliminating it and eliminating the causes of the mold accumulation, such as water leaks. If Section 8 does not see or smell mold the tenant may arrange for a mold inspection by a private company at the tenant’s expense. If the private company confirms the presence of the mold, the

landlord will be responsible for reimbursing the tenant for the inspection costs and remediating the mold.

Changes in Property Ownership/Management must be reported to Section 8 in writing as soon as possible.

If changes are reported on or after the twentieth day of the month, the Section 8 portion of the rent will likely be paid to the former owner and/or management company.

Terminating the relationship Notifying Section 8. Both the landlord and tenant are required to notify Section 8 when the tenant submits a Notice to Vacate or the landlord serves the tenant with a Notice of Non-Renewal. Copies of either document must be sent to Section 8.

Abandonment. If management posts a Notice of Abandonment on the unit a copy should be sent to Section 8.

Move-Out Statement/ Security Deposit Accounting. If the landlord is withholding the tenant’s security deposit after move-out due to damages beyond normal wear and tear, the landlord must provide a copy of that Security Deposit Accounting to Section 8 within fourteen days of the move-out. That Security Deposit Accounting should include an itemization of all damages, associated costs to repair, and pictures.

Section 8 is not responsible for these charges but may elect to remove the tenant from the Section 8 program if the tenant damages the unit beyond normal wear and tear.

www.azmultihousing.org

Join the Greystar Desert Region for a round of applause while we recognize the following individual or teams for going above and beyond expectations and being recognized during the AMA Tributes Award Ceremony for 2017!

RIGO TOVAR Maintenance Supervisor 1-125 units Title: Maintenance Supervisor Years of Service: 4 years

AVIA 266 Team & Community Built Prior to 1998

AR-0008661056-01

DAISY PAGAN Leasing Consultant Title: Leasing Professional Years of Service: 2 years

PINNACLE AT UNION HILLS Team & Community Built Prior to 2000

JASMINE OSUNA Leasing Consultant Title: Leasing Professional Years of Service: 1 year

JENNIFER BAGWELL Community Manager 1-125 Units Title: Community Manager Years of Service: 13 years

SCOTTSDALE SPRINGS Team & Community Built Prior to 2001

ENVISION Team & Community Built 1998-2008

ZOFIA BOWERMAN Community Manager 125+ units Title: Community Manager Years of Service: 11 years

ALMERIA AT OCOTILLO Team & Community Built 2009-2016

DON NOLDER Community Manager 125+ units Title: Community Manager Years of Service: 8 years

THE TOMSCOT Team & Community Built 2009-2016

HONORING THIS YEAR’S AMA TRIBUTE

AWARD FINALISTS

T

Candidates exhibit excellence, teamwork and problem solving

ributes’ judges spend many days meeting hundreds of nominees from apartment management companies across the state during the end of winter. These professionals hear stories of teamwork, problem solving, opening days and so much more. Small choices over the course of any given day make the difference for satisfied residents and owners.

Linda Coburn, asset manager for Mark-Taylor, and one of the Tributes’ judges this year, shares what she sees in the finalists: “I am always in awe of how passionate the candidates are. They love what they do and it shows. It’s obvious why their company nominated them.”

From the housekeeping team to the leasing agents to the maintenance staff, each piece of the puzzle must come together to give residents an outstanding experience. They bring years of expertise and training to their jobs. The Tributes awards program of the AMA offers companies a way to honor those talented individuals and teams for their work.

More than 1,400 professionals will gather for the annual Tributes awards in May. Every year, judges volunteer their time, to meet finalists and to tour developments around the Valley. These professionals

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offer their industry expertise as they meet with outstanding employees to understand how they have provided stand-out service to their company and residents.

Tributes judges spend days out in the field visiting new communities and redeveloped multifamily projects so they can see first-hand what makes these stand-out developments. Every year, there are new amenities added that impress the judges.

“During this year’s Developer’s Award judging, I was most impressed with the Dog Spas. As the pet population increases in our industry, these are becoming more prevalent and they have really evolved into quite an impressive amenity for pet lovers,” said Coburn.

“One of my favorite categories to judge is Renovation of the Year. I love seeing the transformation of the assets, some of which are unrecognizable from their original look. It’s fun seeing the various presentations used to showcase the before and after.”

The AMA and the Tributes committee are grateful for the commitment of each of the judges. These prestigious awards are made possible by the contributions of each of the judges and committee members.

April/May 2017 | Apartment News

15

TRIBUTE AWARD FINALISTS HOUSEKEEPERS Socorro Vazques, Bolero - Weidner Apartment Homes Marcella Herrera, San Travesia - MarkTaylor Residential Xochitl Guzman, GlenEagles / Crescent Alliance Residential Company Esther Montano, The Woods Apartments - Quarterpenny Management Cristina Speaker, The Place at Rock Ridge - MC Residential MAINTENANCE TECHNICIAN Brandon Zeigler, Proxy 333 - Weidner Apartment Homes Benjamin Noreiga, GlenEagles - Alliance Residential Company Gaspar Rios, San Milan - Mark-Taylor Residential Rudy Dominguez, The Woods Apartments - Quarterpenny Management Jorge Cruz, Avilla Marana 1 - MEB MAINTENANCE SUPERVISOR, 1-125 UNITS Robert Escobedo, Vintage - SheltonCook Real Estate Services Jon Brunke, Winfield - Mark-Taylor Residential Rigo Tovar, Monaco at McCormick Ranch - Greystar Real Estate Partners Abraham Flores, Shannon Park - Scotia Group Glen McCain, The Place at Canyon Ridge - MC Residential MAINTENANCE SUPERVISOR, 125+ UNITS Brandon LeClair, Mozaic at Steele Park Weidner Apartment Homes Kevin Dorris, Park at Deer Valley - MEB

Jose Mills, Sandstone Ridge Apartments Quarterpenny Management David Mayberry, Cantera - HSL Asset Management Gerald Brewer, Lakeview - Fairfield REGIONAL MAINTENANCE SUPERVISOR Matt Heintz, PB Bell Keoki Enlow, Avenue5 Residential Gaylan Hanson, MEB Ron Kenney, Scotia Group Management Richard Leytem, HSL Asset Management PROPERTY SUPERVISOR Laura Dobslaw, Alliance Residential Company Ann Boomsma, MEB Stacey Searl, Weidner Apartment Homes Heather Garcia, PB Bell Luis Verger, Shelton-Cook Real Estate Services LEASING CONSULTANT Michael Wise, San Tierra - Alliance Residential Company Daisy Pagan , Scottsdale Gateway - Greystar Kristen Walsh, Arcadia Park - Scotia Group Jamie Tadeo, Silverado Apartments Quarterpenny Management Jasmine Osuna, Casa Bella - Greystar Real Estate Partners ASSISTANT MANAGER Rachel Thompson, Verde - Alliance Residential Company Stephanie Cook, Cambria - Fairfield Madison Young, Desert Parks Vista - PB Bell Danielle Williams, Estancia - HSL Asset Management

Liz Landes, Timberline Place - SheltonCook Real Estate Services COMMUNITY MANAGER 1-125 UNITS Jennifer Bagwell, Monaco at McCormick Ranch - Greystar Real Estate Partners RJ Brady, Winfield - Mark-Taylor Residential Jennifer Elsesser, Encore on Farmer - MEB Conrad Drewanz, Via21 - PB Bell Carolina Arriaga, Shannon Park - Scotia Group COMMUNITY MANAGER, 125+ UNITS Jessica Karl, Skyline Lofts - Weidner Apartment Homes Zofia Bowerman, Capri on Camelback Greystar Real Estate Partners Karen Levitt Ortiz, 11 & 12 Capital Place Mark-Taylor Residential Don Nolder, Indian Springs - Greystar Real Estate Partners Amy Voss, The Met at Fashion Center Alliance Residential Company TEAM & COMMUNITY, BUILT PRIOR TO 1998 Avia 266 - Greystar Real Estate Partners Foothills Court - Dunlap & Magee Pinnacle Union Hills - Greystar Real Estate Partners Scottsdale Springs - Greystar Real Estate Partners Viridian - Shelton-Cook Real Estate Services TEAM & COMMUNITY, BUILT 1998-2008 Bolero - Weidner Apartment Homes Belara - Fairfield San Hacienda - Mark-Taylor Residential

The Reserve at Gilbert Town Centre Mark-Taylor Residential Envision (Formerly Wyndhaven) - Greystar TEAM & COMMUNITY, BUILT 2009-2016 Almeria at Ocotillo - Greystar Real Estate Partners Vistara at Sun Tan Village - Mark-Taylor Residential Aspire Pinnacle Peak - Weidner Apartment Homes San Norterra - Mark-Taylor Residential The TOMSCOT - Greystar Real Estate Partners OTV - COMMUNITY MANAGER Elena Douglas, Villas at San Dorado Mark-Taylor Residential Jeffrey Chavez, Herbert Residential Scotia Group Khara House, Pine View Village - Bella Investment Group, LLC OTV - MAINTENANCE SUPERVISOR Jonathan Crouch, Legacy at Dove Mountain - Shelton-Cook Real Estate Services Justin Nichols, Canyon Oaks Apts - HSL Asset Management Chris Gala, Herbert Residential - Scotia Group OTV - BEST TEAM & COMMUNITY Silverado Apartments - Quarterpenny Management The Ridge at Clear Creek - MEB The Place at Forest Ridge - MC Residential

Shelton-Cook Tribute Award Nominees Shelton-Cook congratulates all of the 2017 Tributes nominees and finalists. It is truly an honor to be amongst our industry's best-of-the-best.

VIRDIAN Best Team & Community Built prior to 2002

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ROBERT ESCOBEDO JONATHAN CROUCH LUIS VERGER

LIZ LANDES

Title: Maintenance Supervisor Nominated for: Maintenance Supervisor of the Year, 1-125 units Years of service: 2 years

Title: Assistant Manager Nominated for: Assistant Manager of the Year Years of service: 3 years

Title: Maintenance Supervisor Nominated for: Maintenance Supervisor of the Year, outside the Valley Years of service: 3 years

Title: Property Supervisor Nominated for: Property Supervisor of the Year Years of service: 4 years

AMC RECAP

LIGHTS ON

iLuminate shines for the Phoenix AMC Meeting

BY ADAM GRECO

A

new urban lifestyle has debuted in the Roosevelt District at Baron Properties’ newest community, iLuminate.

Baron broke ground on the community in early 2016 and opened fourth quarter the same year. Before the redevelopment, this property was home to the iconic 307 Lounge, Phoenix’s first drag bar, and the company has installed a plaque to honor the historic site.

Luxurious and local iLuminate seems to be an urban oasis with a luxurious, yet local feel to it. AMC guests were welcomed for registration and networking at their second story resort-style pool, which is on the second floor. Cabana-style lounge seating gives residents a view of tranquil fountains shooting across either side of the pool. Our guests sipped traditional and mango margaritas to enjoy prior to the visit to the rooftop “sky lounge” where the AMC meeting was held.

The views from the Sky Lounge make the visit worth a special trip. From downtown, to the vibrant street scene, all the

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way to Camelback Mountain, iLuminate offers guests and residents a front row seat to the best of Phoenix.

This new 111-unit community integrates technology at every turn from the underground parking to the networking and business lounge and high speed connections into each unit. A 21st century community, everything can be found within the building where residents can work in their homes or in the common areas using the free wi-fi, take advantage of the fitness center, yoga studio, and coffee bar. Exploration of the local neighborhood seems to be encouraged. iLuminate partnered with ArtLink to encourage residents to invest in local art. In addition, their own club areas feature artwork by several local artists and a commissioned mural in the Sky Lounge.

Dramatic views The building earned Silver LEED certification and lives like a modern midrise.

Luxury finishes throughout, one of the most dramatic features is the floor to ceiling windows with views of Roosevelt and downtown Phoenix that bring the outside in. iLuminate is off to a strong start on their leasing with more than 70 percent of the units under contract in just five months. Baron Properties, which is headquartered in Denver, also operates a corporate office in Scottsdale and plans for continuous growth in the Phoenix market. Today, their portfolio includes more than 21 properties and 4,000 units across Colorado, Arizona and Texas.

Scott Allen, the General Manager of iLuminate, and his team toured our 75+ members around this impressive community. Congratulations to Riki Carmona from Burns Pest Elimination who won the lunch raffle with Shelly Griggs, Baron’s Regional Manager.

Adam Greco is the commercial sales manager of Burns Pest Elimination. He can be reached at 602-971-4782 and adamg@ burnspestelimination.com.

April/May 2017 | Apartment News

17

BEST PRACTICES

Q

A

Changing the towing industry An interview with Ryan Brosemann, Sales Manager, Kwik Tow

Q: How did you and Ron Steele get into the towing business?

Ron came from the restaurant industry and I was working in the flooring industry. Ron was approached first about building a towing business and he asked me to join. He set out to change the towing industry.

Q: How is the Kwik Tow approach different than other companies?

Ron came to me with the hopes to change the image of the towing industry.

Our business plan was to get managers’ opinions on how they see towing and how a partner company could provide the service the way they needed it. We asked apartment managers questions about the process and service and based on their feedback and ideas, we mapped out a business plan to meet the needs of apartment communities.

Q: What feedback did you get from managers or customers that changed your business?

We have received all sorts of positive feedback and referrals from residence services. We’ve added additional services to meet their needs like free manager tows, red curb painting, and relocating for paving projects. Towing doesn’t have to be just for violations, we are working to help improve on-site operations where we can.

18

Apartment News | April/May 2017

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BEST PRACTICES Q: How does Kwik Tow help keep multifamily communities safer?

Towing is one of the most invasive things a manager can do on property besides eviction. We go to great lengths to document, photograph, and consult before we tow anything off of a property. We provide night patrolling and maintenance for continuing assistance in keeping properties clean. We look for abandoned vehicles and we can tow them away and

“We go to great lengths to document, photograph, and consult before we tow anything off of a property.”

help to deal with this issue, which ultimately helps to keep thieves out. Being a member of the AMA’s Project S.A.F.E. has also given me great insights into what’s happening in communities and talking about parking lot safety.

Q: How has technology changed your business over the years?

When I first started, I was the driver, the dispatch and the release agent. I was also working long hours and worked 6 days a week. As we have grown, we have added staff including dispatchers, a fleet of tow trucks and drivers along with the best towing software system. The new technology allows us to track all tows, where the tow trucks are, and the properties.

Today, community managers can log in with real time information and pictures and we can track tows and share back

BATES

Q: You have been very involved and very generous with the AMA Big Hearts Campaigns over the years. How has the AMA helped you to build the Kwik Tow business?

The AMA is one of the best things that could have happened for our company.

We joined the AMA early on and have stayed active on a number of committees and projects.

Kwik Tow has graciously accepted the task of donating a vehicle every year to the Big Hearts raffle. It truly brings joy and heart felt warmth to our company knowing that we are able to help so many families out. We have the AMA to thank for this wonderful opportunity.

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ON THE SCENE

WINNERS

Best Overall Booth – MEB Best Use of Theme – Dunlap & Magee Honorable Mention – Fairfield Residential

Reverse Trade Show makes business a game

Management companies went all out creating their booths for Reverse Trade Show this year.

Interactive tables with games and prizes created an atmosphere of competition and fun. During the popular annual event, management companies showed up in force hosting 32 tables around the convention center. Game shows from the past and present were represented including the winning booths that featured Plinko, Family Double Dare, and the Price is Right. Associate members had the opportunity to participate in both networking throughout the event, and set individual meetings with targeted management companies.

Tucson AMC enjoys the Canyons at Linda Vista Trails AMC Tucson held their AMC first meeting of 2017 at Scotia Group Management’s newest property, The Canyons at Linda Vista Trails. Approximately 30 associate members were in attendance to mingle with Scotia Group and their leadership team. Members enjoyed tasty appetizers and drinks for a happy hour before taking a tour of the property. This incredible community boasted breathtaking views, resort style pool, putting green, and spacious interiors with every detail considered. Thank you to Kim Pacheco and Scotia Group Management for hosting us! —Lauren Romero

20

Apartment News > February/March 2017

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EVENTS & EDUCATION

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Phoenix

Classes held at the AMA Office, 818 N. 1st St., Phoenix 85004 Classes cost: $25 (non-members $45), unless noted

EDUCATION Tribute Awards May 11, 5-10 p.m

Tucson

Classes held at the La Quinta Inn & Suites, 102 N. Alvernon Way Tucson, AZ 85711 Classes cost: $20 (nonmembers $40), unless noted

EDUCATION

AZ Landlord Tenant Act Class

April 13, 9 a.m.-noon Eligible for continuing education for Real Estate and NAA. The Safety Sessions are designed with Maintenance Professionals in mind to introduce/review topics and tips that help increase safety awareness in the workplace.

Pool Safety

May 18, 9 a.m.-noon The course will be taught

by Thomas Deherrera, with Leslie’s Pool Supplies, and pool trouble shooting will also be included.

Leasing Consultant Personal Safety

June 15, 9 a.m.- noon Larn to be more aware of your environment; safely interact with a prospect and safely show your property.

This class will be taught

by Valley Wide Security.

Jumpstart to Leasing

Aug. 10, 9 a.m.-noon This class entails a detailed explanation into the

following: How Renters Search for Apartments, The Customer’s Expectations, Phone and Email and Follow-Up Techniques, How to Lead a Tour, How to Present Yourself in the Workplace and most importantly… How to give Excellent Customer Service. The instructor is Bry Carter, with Apartments.com.

HVAC Safety

August 24, 9 a.m.-noon The course will be taught by Rite Way Heating and Cooling.

2017 Lunch & Learn Rental Market Trends

segmentation data we can determine how best to reach your audience profiles along their path to rent.

2017 Lunch & Learn Active Shooter Class

EVENTS

April 12, 11:30 a.m.-1 p.m.

April 25, 11:30 a.m.-1 p.m.

The threat of an active shooter attack is rare but very real.

As individuals, we should be prepared for an active shooter event and be able to make that life-saving decision.

2017 Lunch & Learn — Path to Rent

May 16, 11:30 a.m.-1 p.m.

Using Nielsen audience

Phoenix Education Conference and Trade Show May 10-11, Phoenix Convention Center

Tribute Awards

May 11, 5-10 p.m., Phoenix Convention Center

Phoenix Dinner Meeting

June 7, 5-8 p.m., Phoenix Country Club Cost: $69 ($89 non-members)

EXPERTS IN FOAM ROOFING SYSTEMS

EVENTS

Tucson AMA/Cox Communications Golf Tournament

April 21, 8 a.m.

Shotgun start at 8:30 a.m.

Randolph Golf Club 600 S. Alvernon Way

Bowl-A-Round with the AMA

June 15, 5-7:30 p.m.. Fiesta Lanes, 501 W. River Rd., Tucson

2017 AMA Tucson/ ATI Restoration Reverse Trade Show

July 13, 1:30-7 p.m..

Hilton Tucson East. $195 per Associate Team of two, Early Bird Registration (before June 30): $220 per Associate Team of two (Late Registration–after June 30)

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