RMBI Care Co. Impact Report 2016-17

Impact Report 2016-17 www.rmbi.org.uk

Caring is our way of life

Contents

1

Eric’s Story

13

Becoming an Employer of Choice

2

Chairman and Managing Director’s Report

14

Wellbeing

15

Praise and Recognition

16

Operational Efficiency

17

2016/17 Highlights

18

James’ Story

19

Creating New Facilities

20

Sarah’s Story

21

The Year Ahead

22

Legacies and Donations/ Masonic Festivals

24

Care Home Locations

25

Governing Body

3

Culture, Values, Vision

5

RMBI Care Co. in Figures

6

Jack’s Story

7

Improving Care Standards

8

Residents and Relatives Have Their Say

9

Developments at RMBI Care Co.

10

Lord Harris Court Development

11

New Dementia Space at Albert Edward Prince of Wales Court

12

Katrina’s Story

CONTENTS • ERIC ’S STORY

Eric’s Story Eric Cook, 97, lives at Cornwallis Court in Suffolk.

He moved to the care home in October 2016 to be closer to his family.

Being partially sighted, Eric was reluctant to join in some of the activities when he first came to the Home, thinking it would be difficult for him to take part.

As time moved on, he became more and more involved, which has really helped boost his confidence. He loves gardening, baking and competitive sports.

Born in 1919 in Felixstowe, Eric was the third eldest of 10 siblings. After completing an apprenticeship in 1939, he became one of the first young people to join The Royal Artillery. In 1945, whilst on leave from serving in the Middle East, he married and later he and his wife had two sons.

At Cornwallis Court Eric regularly attends a church service. He has

made many friends, including residents John and Roy, who enjoy sharing stories. “Residents and staff at Cornwallis Court are some of the kindest people I have met,” says Eric. “The staff are full of joy and that makes me smile.”

Russell, Eric’s son, said: “It is a really great feeling watching my dad take part in activities that I thought he’d no longer be able to do. Since moving to Cornwallis Court, he has really come out of his shell and is enjoying himself. I am really proud of him.”

“

Residents and staff at Cornwallis Court are some of the kindest people I have met.

”

Eric enjoys the independence he has at the Home. “When I did eventually start to come to the activities, I felt a sense of belonging and being valued. My opinion matters here and I am being listened to. I look forward to the activities now.”

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Chairman and Managing Director’s Report The Royal Masonic Benevolent Institution Care Company (RMBI Care Co.) has been delivering care to older Freemasons, their dependants and the wider community for over 170 years.

In 2017, RMBI Care Co. has adopted the practice of many charitable organisations in publishing an Impact Report instead of an Annual Report.

For the past two years, it has been my privilege to be Chairman of the Board of Trustees with oversight and responsibility for the work of the organisation.

This places a focus on what we have achieved, what we plan to do, and real life stories of the people we support.

Without a doubt, RMBI Care Co. delivers excellent outcomes for people and their families in need of our care, recognising the ever increasing requirements for end of life care.

We are fortunate to have a strong and committed staff team, including our senior management under the leadership of Mark LLoyd, and a skilled and well-trained workforce.

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I would like to give special thanks to our Trustees and the Association of Friends in each of our Homes for their hard work and ongoing support for our residents, including welcoming family and friends in our Homes.

Their generosity in fundraising for each Home makes a real difference.

As you will see in this report, we have plans to develop new facilities to ensure we refresh our offer to meet the increasing needs for dementia and end of life care.

Sir Paul Williams OBE K StJ DL Chairman of RMBI Care Co.

Taking on the role of Managing Director of RMBI Care Co. in October 2016, my main focus has been to build on the strong reputation of the charity, which delivers care across 17 Homes (18 from 1 Oct 2017).

The social care sector has continued to experience change driven by increasingly complex needs as people are living longer. The average age of someone moving into one of our Homes reached 90 over the past year and we now have over 30 centenarians. This reflects a national

trend of people coming into care later in life but with greater nursing or dementia care needs.

RMBI Care Co. employs some 1,500 people in the delivery of specialist care. Our strong and experienced management team include specialists in dementia, pharmacy, health & safety, and other key disciplines.

Together we work to ensure a robust service, safe care and a proactive response to the requirements of our regulators, the Care Quality Commission (CQC) and Care and Social Services Inspectorate Wales (CSSIW). In my own travels around our Homes, I have been impressed

by the commitment of our staff in meeting the needs of our residents and have heard many stories about living and working at an RMBI Home.

This Impact Report shows how we are continuing to invest in our Homes by maintaining and improving the environments and developing our Dementia Support Houses, many of which are recognised by the ‘Butterfly Award’ accredited

by Dementia Care Matters. During 2016/17, we have increased our dementia placements to over 280.

We are also supporting the Alzheimer’s Society‘s Dementia Friends initiative to help raise awareness of dementia with many of our staff becoming Dementia Friends and Dementia Friends Champions.

My hope is this Impact Report will give you an overview of the tremendous work carried out by RMBI Care Co. in delivering quality care services for older people.

Culture, Values, Vision Delivering professional and individual care services which make a real difference to everyday lives.

We are Kind We are kind to our residents, their families and each other because we are passionate about how we deliver care. We believe that everyone should be treated with dignity and their wishes respected at all times.

We are Supportive We are here to help and be supportive in our approach to care, placing residents at the heart of all we do. We treat each person as an individual, recognising the things that are important to them and working as a team to achieve this.

We are Trusted We are open, honest and trusted in delivering care to Freemasons, their dependants and the wider communities. We have been supporting older people for over 170 years, and we work closely with our residents, their families and each other to offer a safe environment.

Mark LLoyd Managing Director, RMBI Care Co.

Caring is our way of life

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RMBI CARE CO. IN FIGURES

RMBI Care Co. in Figures 18

1603

558

89

care homes in England and Wales

staff members (including bank staff)

residents admitted in 2016/17 (including respite stays)

average age of our residents

517

38

106

1991

number of residents over 90 years of age

number of residents over 100 years of age

age of our oldest resident

the year our longest residing resident moved into the Home

* Figures correct as of August 2017, except residents’ admissions which refer to the 2016/17 financial year period.

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Jack’s Story John Matthews (Jack) is 94 and has been living at Prince Edward Duke of Kent Court in Essex since July 2014. Jack’s wife Vi moved to the Home before him.

Jack and Vi married in 1947 and previously lived close to Braintree, in a village called Finchingfield.

They have two daughters, two grandchildren and seven great grandchildren. Sadly, in January 2015, Vi passed away.

Living at the Home has helped Jack to keep active in later life and remain independent. He enjoys socialising with other residents and taking part in the Home’s choir which is made up of residents, staff and volunteers. “The choir at Prince Edward Duke of Kent Court is a wonderful activity and I enjoy taking part in it.”

Jack is a ninth generation farmer, and he took on the farm his family owned. He also served in the Royal Armoured Corps and The Royal 6

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Corps of Signals before going back because he was needed urgently on the farm.

A friend encouraged Jack to join Freemasonry and he became a member of several Lodges, including London and Chelmsford. He was an active member who never missed a meeting until he retired.

Having spent most of his life on a farm, he is used to being outdoors, so the vast green landscapes surrounding the Home are idyllic.

“I used to enjoy shooting, golf and going to the village cricket,” said Jack. “Now from time to time, some of my friends from Finchingfield visit me here at the Home.”

“

The choir at Prince Edward Duke of Kent Court is a wonderful activity and I enjoy taking part in it.

”

JACK’S STORY • IMPROVING CARE STANDARDS

Improving Care Standards Our impact In 2017, 12 of our Homes have achieved an overall rating of ‘Good’ from our regulators including several outstanding report narratives.

A continuous improvement plan has been put in place at each care home to ensure we meet the needs of our residents.

We restructured our team to enhance our expertise in key areas including medication, dementia, compliance and care planning systems.

An assessment tool has been created to support our Home teams when a new resident moves into the Home.

Our Philosophy We aim to ensure there is complete transparency in all we do; we work in close liaison with Safeguarding and regulatory teams on all care related matters.

Compliance We have continued our focus to ensure all our Homes are safe, caring, responsive, effective and well-led.

In the past year, we introduced a robust auditing process so that prior to an unannounced inspection by our regulators, we are aware of any shortfalls within the organisation. A continuous improvement plan has been put in place at each Home to address these issues.

Resources We work collaboratively with other directorates to make sure our residents are at the centre of all we do. Working closely with HR, we have

focused on having a complete Senior Management Team at each Home.

We have also reviewed the structure of the Care Operations Team to enhance its expertise, which can now be evidenced in medication, dementia, compliance and audit, nursing, marketing and care planning systems.

Review of Services The changing social care market has meant that we had to review the care provided at each Home.

Most of our Homes now have a dedicated Dementia Support House and some offer nursing care, delivered by the Homes’ team of highly skilled nursing staff.

Despite this, it is becoming increasingly challenging to recruit the nurses required, and in some of our care homes the decision has been made to reduce the number of nursing beds or re-categorise them

into dementia or ‘end of life’ care.

We believe this will help to enhance our services by ensuring that all residents are robustly assessed and allocated the type of care that meets their needs. An assessment tool has been designed to aid Home Managers in identifying the needs of new residents, so that when moving into one of our Homes, we know how to best support their health and wellbeing.

Marketing Our Marketing Team works to strengthen our links with the Masonic and wider community; raising awareness of RMBI Care Co.’s services to Freemasons and their families, at the time when they might need it.

Working across the organisation with internal and external stakeholders, the team promotes the work of the charity to protect and enhance the brand’s reputation.

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97%

97%

94%

“

of residents said that their Home is a safe and secure place to live.

of relatives said that staff treat their relative or friend with kindness, dignity and respect.

of residents said they are satisfied with the overall standard of their care home.

Residents and Relatives Have Their Say Results from the Your Care Rating Survey, the largest annual survey of care home residents and their families in the UK, have shown that RMBI Care Co. has a high level of customer satisfaction.

Over 30 providers across 914 care homes took part in the latest survey (September 2016) which is now in its fifth year. Over 600 residents and 500 relatives shared their views across RMBI Homes.

The nationwide survey gives residents a voice and helps care providers to understand the needs of residents and their families, to assist them to develop their services.

The survey revealed that 94% of

our residents are satisfied with the overall standard of their care home and these findings were echoed by our residents’ families. Of the residents surveyed, 96% said that staff treats them with kindness, dignity and respect.

“The care sector is constantly evolving and people’s needs are changing. As an organisation, we are always working closely with our residents and their families to

provide person centred care, which means care that meets a person’s individual needs. Taking part in the Your Care Rating Survey provides us with invaluable feedback. It helps us to better understand what our residents think about our services, and how we can develop the care and support that we provide to people living in our Homes,” said Maricel Foronda, Marketing and Communications Manager.

The staff is so kind and patient; you get the feeling that nothing is too much trouble.

As soon as you come through the door, you can feel the warmth.

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”

Relative at Prince Michael of Kent Court, Watford

RESIDENTS AND RELATIVES HAVE THEIR SAY • DEVELOPMENTS AT RMBI CARE CO.

Developments at RMBI Care Co. Our impact Following a review of our current portfolio, we plan to build a new care home at Lord Harris Court in Berkshire, including services for people with dementia.

The Assisted Living plans are aimed at older people who wish to live independently and will consist of 70+ apartments, a restaurant and leisure facilities.

There will be a limited number of two and three bedroom bungalows for those people looking for more independent living within a care village environment.

We are looking to develop new care services in other parts of England and Wales, including in the North-West, where our plans for Lord Harris Court may be replicated in some way.

RMBI Care Co. provides care services for older people with increasingly complex needs. The buildings our services operate in are diverse in design, layout and age. Some of the buildings however, are in need of redevelopment to ensure they can continue to operate efficiently. Following extensive refurbishments at Scarbrough Court in 2008 and James Terry Court in 2014, we are now looking at ways to improve and extend our current portfolio of Homes. Much has been done to adapt the Homes to make them fit for the 21st century, but the configuration of some of the buildings means that this can be challenging.

We will be focusing on extending our services for older people in need of support but who still

want to live independently.

There are also some parts of the country where RMBI Care Co. is under-represented and we are working to support these communities. After a comprehensive review including the needs, demographics and the local market, we have announced plans to replace the existing 90 bed care home at Lord Harris Court with a smaller 72 bed Home and some housing for independent living. This service is known as ‘Assisted Living’ or ‘Extra Care’ and has now been approved by RMBI Care Co.’s Board and welcomed by the Province of Berkshire. We have appointed architects to design the new Home and discussions with the local planning authority have started.

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Lord Harris Court Development We are in the planning stages of developing a new care village at Lord Harris Court in Berkshire. Subject to planning permission, the new 72 bed Home will be built alongside the current 90 bed Home and will replace it upon completion. The care village will also include apartments for Assisted Living, for those people who wish to live more independently.

Above: Plans for the proposed care village at Lord Harris Court, subject to planning permission. (Correct as of August 2017.)

Left: Lord Harris Court, 2017.

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LORD HARRIS COURT DEVELOPMENT • NEW DEMENTIA SPACE AT ALBERT EDWARD PRINCE OF WALES COURT

New Dementia Space at Albert Edward Prince of Wales Court In June 2017, we launched a new area to support older people with complex needs at Albert Edward Prince of Wales Court in Mid Glamorgan.

Supported by the Masonic Benevolent Fund of South Wales, who raised £300,000 to help fund the project, the new areas include additional nursing rooms with overhead hoists, a palliative care suite and specially equipped bathrooms.

themed corridors, kitchen diners and an internal courtyard with sensory plants and seating. The area has been carefully designed to create a meaningful environment for people with dementia, alongside supportive and knowledgeable staff.

E Wyndham Powell, the new Dementia Support House, features 12 bedrooms, reminiscence areas,

RMBI Care Co. is investing a further £750k in 2017 for extensive remedial works at the Home.

Top, from left to right: David Innes, Chief Executive, Masonic Charitable Foundation (MCF), Mark LLoyd, Managing Director, RMBI Care Co., Sir Paul Williams, Chairman of RMBI Care Co., Gareth Jones, Provincial Grand Master of South Wales Province, Roy Woodward, Deputy Provincial Grand Master.

Bottom: New ‘train themed’ hallway to support residents with reminiscence at Albert Edward Prince of Wales Court.

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Katrina’s Story Katrina Karolchyk started working at Prince Edward Duke of Kent Court in Essex in 2005 as a Care Support Worker. RMBI Care Co. has supported Katrina to progress in her career and through investing in our staff, Katrina became a Senior Shift Leader and in May 2017 was promoted to Deputy Home Manager.

“I’ve been working in care since I was 18, looking after my Nan and started my nursing training at the age of 19. I worked in a hospital for a few years but when I started my family I left nursing because I felt it had become less care-focused. I worked as an agency carer in the evenings to support my family and in a school, but later I decided to go back into full time care for more stability. A vacancy came up at Prince Edward Duke of Kent Court; I applied and successfully started as a Care Support Worker.

“Supported by RMBI Care Co., I completed my NVQ Level 2, trained in medicines and did my NVQ Level 3, becoming a Care Support Worker 12

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Level 3 and Shift Leader, before being promoted to Deputy Home Manager. Over the years, I’ve had a vast amount of training, including all mandatory requirements, NVQ Level 2 and 3, leadership training, dementia diploma and medicines.

I feel supported in my role and am learning every day.

“Looking after our residents, I go home knowing that I’ve made someone’s day better and have genuinely made a difference. It’s the little things that make my day; when a resident smiles something amazing happens and I get to build relationships with residents and their families.”

“

Looking after our residents, I go home knowing that I’ve made someone’s day better and have genuinely made a difference.

”

K ATRINA’S STORY • BECOMING AN EMPLOYER OF CHOICE

Becoming an Employer of Choice Our impact

programmes, including a Customer Service Quality Programme.

Over the past three years, significant investment has been made to ensure that our staff have the right skills and knowledge to support our residents.

We have a suite of mandatory training courses that are delivered by our Home Trainers and we have designed other soft skill

There are two leadership and management programmes, which have been attended by all members of our management teams in our Homes, Head Office and regionally.

This programme is also offered to our first line managers – our Shift Leaders and Nurses, who oversee the front line care that is delivered 24/7 to our residents.

We are now working with Cohort 8 of our Leadership Programme and Cohort 10 of our Management Development Programme. Due to the success of our programme, our staff request early attendance and as a result, we have a list of first line managers and those wishing to be promoted waiting to attend.

supplier to support our Apprenticeship Programme and utilise our Apprenticeship Levy.

We continue to provide mandatory equality and diversity awareness training, recognising the ethnic diversity of our workforce and importance for our staff to understand the different communities we serve.

Following a thorough tender process, we selected a national

In March 2017, we conducted our Employee Survey, asking staff members what they think about working at RMBI Care Co. The feedback we received helps us to develop continually to enable us to provide a safe and enjoyable workplace for our staff.

We saw improvements in many areas since our last survey in 2015 and based on 815 respondents, the results confirmed:

91%

of staff say they are given the training necessary for them to do their jobs effectively.

9%

increase from staff confirming they receive regular, timely feedback that helps them to improve their performance.

84%

advise they trust and respect their manager, a 9% increase and 1% above the sector benchmark.

9%

increase confirming that their manager sets a good example.

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Wellbeing Research in the UK has confirmed that those who care for others often overlook the importance of caring for themselves. Our carers and support teams work extremely hard and have a physically demanding role.

In 2016, we introduced a Wellbeing programme that enables staff to access a range of facilities and information. This includes an Employee Assistance Programme if they wish to speak to someone confidentially, and access to a range of health professionals through a Health Cash Plan. In addition, a booklet has been produced which provides guidance on nutritional awareness, physical fitness, rest and relaxation and other support.

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Joanne Oliver, Deputy Home Manager at Connaught Court in York, used the Cycle to Work Scheme which is offered as part of the Wellbeing programme, to buy a brand new bike. “The process was very easy. Staff in the shops are very familiar with the scheme and can easily talk you through the process,” said Joanne. “You can choose the right bike for your ability and extras like helmets and lights are included in the total cost.”

WELLBEING • PRAISE AND RECOGNITION

Praise and Recognition Our established staff recognition scheme called “OSKARs” enables our residents, relatives, staff and management to nominate a staff member who they believe demonstrates Outstanding Service, Kindness and Respect.

Nominations are reviewed each month and one of the monthly nominees becomes the Employee of the Month. Each monthly winner is then put forward in an annual vote for Employee of the Year.

81%

Richard Dixon, Facilities Manager at Devonshire Court in Leicester, won the annual OSKAR award for 2016. Richard joined the team in September 2016 and received the award for representing the values that are upheld by RMBI Care Co. in all aspects of his work.

Working at RMBI Care Co., Richard said: “It has been like a breath of fresh air.

Enjoying my role is an understatement.

The management is appreciative, staff are friendly and the feeling that I’m making a difference drives my day.”

* Employee Survey 2017, based on 815 responses

of people would recommend RMBI Care Co. as a great place to work.

From left to right: Mark LLoyd, Managing Director, Home Manager Juliet O'Connor, Annual OSKAR award winner Richard Dixon and Pauline Hunter, Operations Manager for the north region.

90% 82%

of people said they are proud to tell people they work for RMBI Care Co.

of staff said that the work they do gives them a feeling of personal achievement.

85%

of staff said they would willingly put in the extra effort in order to help RMBI Care Co.

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Operational Efficiency In the year 2016/17, our income from charitable activities grew by £1.2m to £40.9m. We continued to maintain an above-industry average occupancy ratio of 91.2%.

Masonic donations and legacies income were £4.3m whilst the income from investment and other activities amounted to £1.7m.

During the year, the cost of providing care for our residents increased by 4% to £46.7m; whilst the charitable support provided to our residents amounted to £6.3m.

In order to invest in improving and maintaining 21st century care facilities, we spent £4.8m on building improvements and maintenance during the year.

Our social investments i.e. providing secured loans to Masonic beneficiaries to enhance their quality of life, reached £1.1m at the end of the current financial year.

To help provide the best possible care and to comply with statutory requirements, we further increased our investment on staff training to £320k, which was 5% higher than the previous year.

Income

87%

7%

Charitable activities

Donations

3%

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Legacies

1%

Investment income

Other

Expenditure

88% Providing care to our residents

11%

1%

Charitable subsidy

Other

Net Assets

£75.7m

£37.7m

£9.4m

£1.1m

Care homes & other tangible assets

Net current assets 16

2%

Investments

Social investments

OPERATIONAL EFFICIENCY • 2016/17 HIGHLIGHTS

2016/17 Highlights A new Dementia Support House opens at Zetland Court in Bournemouth and dementia friendly areas at Cadogan Court in Exeter

2016

AUG

Three RMBI Homes achieve the highest level of excellence in dementia care services by leading care organisation Dementia Care Matters

NOV

DEC

Inform, a bi-monthly staff newsletter launches to keep staff updated on key activities and to celebrate successes A new day service launches for older people at Tapton Hall in Sheffield

2017

Prince Michael of Kent Court opens new gardens to support people with dementia

We announce Lifetime Training as our national provider for Apprenticeship schemes

APR

Plans for a new care village at Lord Harris Court are underway and consultation begins with local authorities

JUN

JUL

New dementia area launches at Albert Edward Prince of Wales Court

SEP

We update our Corporate Values and Mission statement for all staff to work towards

Care home residents celebrate 300 Years of Freemasonry

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James’ Story James Murray is a sixth form student and volunteer at Scarbrough Court in Northumberland. He visits the Home regularly to help with activities and to spend time with residents. ”I was interested in a career in healthcare, so I decided to gain experience first hand in an environment where I could work with older people, to ensure that it was the right choice for me. I have been visiting Scarbrough Court for about a year now and try to visit once a week where possible.

“I support Dawn, the Activities Coordinator and help during events like fundraisers and coffee mornings. The activities are mentally stimulating and also support residents’ health and wellbeing. I think my visits really make a difference and break up residents’ day. For some people, I may be their only outside visitor if they don’t have family or friends.

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“I find volunteering at Scarbrough Court extremely rewarding. I enjoy helping with activities, events and hearing interesting stories about residents’ lives. I feel like I have developed lovely friendships with them.

“Volunteering has helped me develop my compassionate side, my communication and team working skills, as well as my confidence. It has given me a greater understanding of the healthcare profession and to determine that a career in healthcare is definitely for me.

It has also given me a great sense of personal achievement to know that I am making a difference in my local community.”

“

Volunteering has helped me develop my compassionate side, my communication and team working skills, as well as my confidence.

”

JAMES’ STORY • CREATING NEW FACILITIES

Creating New Facilities Our impact Work is now complete on a £424,000 project at Cadogan Court in Exeter, creating new dementia facilities, a palliative care suite, two new bedrooms, a communal area and kitchen in Osborne House.

A £750k project has started at Albert Edward Prince of Wales Court in Mid Glamorgan to create new dementia facilities and part refurbishment of the

Our aim is to ensure our residents always enjoy the best possible standards of safety in comfortable, well appointed surroundings.

We are now in the second year of our 12-year capital investment maintenance programme. This planned preventative programme

whole Home to include a new entrance, corridors, rooms and to replace the heating system.

The work is due to be completed in October 2017.

We have dedicated maintenance teams at each Home and with help and guidance from our national Property Team, they aim to deliver projects to high standards to keep our Homes compliant and safe for our residents.

enables us to determine the lifespan of mechanical and electrical equipment, and sets programmes for building maintenance for the fabric of our buildings, which help reduce costs in the long term.

By pre-planning maintenance and reducing the risk of equipment

failure we give Home Managers more time to concentrate on providing quality care for residents.

Within the 12-year programme, we have a six year rolling programme to refurbish all residents’ rooms and corridors. All other residents’ areas will be refurbished within 12 years.

We are also reviewing our fire safety policies, procedures and build compliance requirements, having already invested and modernised fire compartmentalisation in all our Homes in recent years.

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“

Sarah’s Story

I am very proud of my artwork.

Being creative is something that really makes a difference to my life and fulfils me.

”

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Sarah Moulson, 51, lives at Harry Priestley House in Doncaster, our Home that supports adults with learning disabilities.

Since moving to the Home in April 2001, it has enabled Sarah to develop her creative skills and her passion for art through various activities organised by the Home and with support from staff.

Sarah was born in 1965 in Hexham; her family moved to Dewsbury, West Yorkshire, where Sarah attended school up to the age of 11. She went on to Ravenshall School, a special day school for pupils with complex needs. Sarah’s father, John Moulson, is a Freemason at Mirfield Lodge in West Yorkshire.

She has two brothers who are both married with families and she enjoys going to visit them in Norfolk and Chester.

Since moving to Harry Priestley House, Sarah has attended Goole College and Doncaster College. She has also worked as a volunteer in a local food and wine bar and in charity shops. Sarah has made good friendships with other residents including her best friend Denise who she went to college with.

She especially enjoys taking part in art activities at the Home and loves doing jigsaws. Some of Sarah’s artwork has also been displayed at an exhibition. “I love arts and crafts and I attend Art Space once a week at Harry Priestley House,” she says.

“I am very proud of my artwork.

Being creative is something that really makes a difference to my life and fulfils me.”

SARAH’S STORY • THE YEAR AHEAD

The Year Ahead Our first priority at all times remains the delivery of safe and responsive care for all our residents.

Continuing our focus to achieve strong outcomes from our regulators CQC and CSSIW through our delivery of care is our overarching objective.

To enhance our services, we will be reviewing our catering to ensure we are providing the best possible meal options and dining experience for our residents.

We will be rolling out our new care plans and medication records, as well as increasing the number of dementia placements with nursing care. Adopting digital technology, our previous manual care plans and medication records are being converted to electronic records, which will improve our recording and help staff track medication trends and monthly risk assessments.

Our training plans will continue to see all staff receiving comprehensive mandatory training, supported by

updated policies and procedures that reflect best practice. We are investing in our staff in other areas of learning and development including our customer service programme, experiential learning and range of management training for all first line managers. We will also be looking for national recognition as a top 100 charity for excellence in employment.

Harry Priestley House in Doncaster, our Home which supports adults with learning disabilities, will be transferred to our portfolio from Masonic Care Limited, which will diversify and add to our service offering. We will begin building a new 72-bed care home at Lord Harris Court in Berkshire which is due to

open in 2019, allowing us to build Assisted Living apartments on site.

We will also be looking for sites for new build schemes in other parts of the country where RMBI Care Co. do not currently provide a service for the local Masonic community, including the North-West and modernising our existing services in Liverpool and Manchester. We will continue to invest a significant capital allocation in the continued upgrade and modernisation of our care homes.

We continue to strive for quality outcomes and are working to bring all our Homes to a rating of ‘Good’ with our regulators.

This year we updated our corporate values and vision statement, which as an organisation, we will be striving towards in delivering care to the Masonic and wider communities.

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Legacies and Donations There are many ways you can get involved at RMBI Care Co. from volunteering your time or skills, to fundraising and organising special events.

estate of the late Frederick George Lifford, a Leicestershire Mason from 1961 until he passed away in 2014. The legacy was left entirely to Devonshire Court.

Legacy gifts contribute a significant amount to our charitable income.

In February 2017, we received a payment in excess of £195,000 which added to previous funds, brought a total legacy gift of over £495,000. This gift came from the

Prince Michael of Kent Court opened a new garden to support people with dementia in July 2017. The Association of Friends of Prince Michael of Kent Court, Barnato Lodge No.2265 and many others donated to the project.

Prince Michael of Kent Court’s new gardens were funded by several generous donations.

Sir Paul Williams and David Pratt, Provincial Grand Master, Yorkshire West Riding.

Masonic Festivals Acknowledgement and thanks are made to the Masonic Provinces of East Lancashire, Cumberland and Westmorland, Yorkshire West Riding, Suffolk, Surrey, Northumberland and South Wales for the generous Festival funds raised during the year.

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The Yorkshire West Riding Festival came to a close in June 2017 with a Festival Ball at the Royal Armouries Museum in Leeds. In total the Festival raised £3,300,300 for RMBI Care Co. which is an enormous achievement.

A big thank you to all the Yorkshire Masons for their hard work and ongoing efforts.

LEGACIES AND DONATIONS • MASONIC FESTIVALS

IMPACT REPORT 2016-2017

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Our Care Homes 1. Albert Edward Prince of Wales Court, Mid Glamorgan

Tel 01656 785311 Email albertedward@rmbi.org.uk 2. Barford Court, Hove

Tel 01273 777736

Email barford@rmbi.org.uk 3. Cadogan Court, Exeter

Tel 01392 251436

Email cadogancourt@rmbi.org.uk 4. Connaught Court, York

Tel 01904 626238 Email connaught@rmbi.org.uk

5. Cornwallis Court, Suffolk

Tel 01284 768028

Email cornwalliscourt@rmbi.org.uk 6. Devonshire Court, Leicester

Tel 01162 714171

Email devonshire@rmbi.org.uk 7. Ecclesholme, Manchester

Tel 0161 788 9517

Email ecclesholme@rmbi.org.uk 24

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15. Shannon Court, Surrey

Tel 01428 604833

Email shannon@rmbi.org.uk

8. James Terry Court, Surrey

Tel 020 8688 1745

Email jamesterry@rmbi.org.uk

16. The Tithebarn, Liverpool

Tel 0151 924 3683

Email tithebarn@rmbi.org.uk

9. Lord Harris Court, Berkshire

Tel 01189 787496

Email lordharris@rmbi.org.uk

17. Zetland Court, Bournemouth

Tel 01202 769169

Email zetland@rmbi.org.uk

10. Prince Edward Duke of Kent Court, Essex

Tel 01376 345534

Email stistedhall@rmbi.org.uk

Independent living apartments

11. Prince George Duke of Kent Court, Kent

Tel 020 8467 0081

Email princegeorge@rmbi.org.uk 12. Prince Michael of Kent Court, Hertfordshire Tel 01923 234780

Email princemichael@rmbi.org.uk 13. Queen Elizabeth Court, Conwy

Tel 01492 877276

Email queenelizabeth@rmbi.org.uk 14. Scarbrough Court, Northumberland

Tel 01670 712215

Email scarbrough@rmbi.org.uk

• Harewood Court, Hove Tel: 01273 739515 Harewood Court has sheltered apartments for sale. To find out more, please contact our selling agents, Parsons Son & Basley, on 01273 326171.

8 Farnfield Court at James Terry Court, Surrey Tel: 020 8688 1745 Retirement apartments for independent living are now available to rent at James Terry Court in Croydon. For further details or to arrange a viewing, please contact the letting agents Chilcott White on 020 8688 4153 or email chilcottwhite@btconnect.com

Governing body Robert Eliot Court, Cornwall Tel: 01726 75349 Robert Eliot Court provides sheltered housing on a leasehold scheme. To find out more, please contact the Scheme Manager Jenny Pappin on 01726 75349.

Grand President The Most Worshipful the Grand Master, HRH The Duke of Kent, KG, GCMG, GCVO, ADC

Deputy Grand Presidents P G Lowndes · Pro Grand Master J Spence · Deputy Grand Master Sir David Wootton · Assistant Grand Master

Day support services 2 Barford Court, Hove Tel: 01273 777736 Email: barfordday@rmbi.org.uk Our day support services are available Monday to Friday from 8am – 7.30pm, and Saturday to Sunday from 10.30am – 4pm.

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Care for adults with learning disabilities

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•

D Buswell · Grand Patron C J Caine · Grand Patron & Ambassador P E Cornish · Grand Patron J Moore · Past President J H Newman · Past President R J Race Dr J W A Reuther W E Shackell · Past President H B Smith · Past President D Vine · Grand Patron R J Wade

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Tapton Hall, Sheffield Tel: 01142 661 391 Email: taptondayservice@rmbi.org.uk Shore Lane, Sheffield, South Yorkshire S10 3BU Our day support services are available Monday to Friday from 8am – 4pm.

Harry Priestley House, Doncaster Tel: 01405 814777 This Home accommodates a small group of adults with learning disabilities.

Grand Vice-Presidents

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7

Chairman Sir Paul Williams, OBE K StJ DL

Treasurer

6

Randall Marks

5 10 12 9

8 15

3

17

2

11

Trustees John Boyington CBE Ian Newby Sushil Radia Dr John Reuther Sarah Sheppard Sylvia Short OBE David Southern Chris White Dr Kevin Williams

Managing Director Mark LLoyd

Senior Leadership Team Louise Bateman · Human Resources Director Kevin Harris · Development Director Marc Nelson-Smith · Properties Director Lal Ranasinghe · Head of Finance Karen Salley · Care Operations Director

Get Involved Every pound donated to RMBI Care Co. goes towards looking after the people who use our services. A reminder of some of the ways you can donate include:

By donating the proceeds of any eBay item you sell to RMBI Care Co.

Through a Lodge/ Chapter Relief Chest blue voucher.

The Royal Masonic Benevolent Institution Care Company 60 Great Queen Street London WC2B 5AZ Tel 020 7596 2400 Email enquiries@rmbi.org.uk Fax 020 7596 2427

www.rmbi.org.uk By text message to 70700, quoting ‘RMBI11’ and the amount you wish to donate.

Online at www.rmbi.org.uk using a credit or debit card for a one-off donation, or by setting up a regular direct debit or standing order payment.

facebook.com/thermbi twitter.com/thermbi Registered Charity No: 1163245 • Company No: 1293566 A review of the period April 2016 to March 2017 Our accounts and governance arrangements can be accessed on our website at www.rmbi.org.uk/who-we-are Published in September 2017

This company is part of the Masonic Charitable Foundation – a charity for Freemasons, for families, for everyone.

For more information, please visit www.mcf.org.uk

Design by nimdesign

Posting a cheque or CAF voucher to RMBI Care Co. 60 Great Queen Street London, WC2B 5AZ.

For more information about RMBI Care Co.’s services, contact: