OUR COMMITMENT

Process Design and Measurement:

Coach leaders and team members in the design and operationalization of core work processes. Ensure that accountability is embedded within the processes, from management to the front-line.

Observe, identify, and coach to formalize performance metrics with leaders and key contributors to drive long-term accountability.

Organizational Governance:

Assess, design, and facilitate engagement (meeting) cadence and terms to foster strong decision-making. This is done through automation (where possible and necessary), intentional Terms of Reference, and structured meetings that are as long as they need to be (and no longer).

Performance Sustainability:

Develop a single project charter for the six Integrated Operations Core Capabilities. Our charter will include Roles and Responsibilities, an implementation schedule, deliverables, metrics, and risks.

Embed process-mapping, coaching, performance indicator development, and facilitation techniques within the leadership team.

The next section will share progress, insights, risks, and recommendations.

The Appendices will highlight tools and artifacts from our engagement.

“They say a champion is not made when he wins races. It’s the seconds, minutes, weeks, and months when he prepares that matter.”

-Eliud Kipchoge World Record Holder, Marathon