APPENDIX C: PSYCHOLOGICAL SAFETY

Psychological Safety is the model that informs how we observe clients in action. It is the shared belief about the consequences of interpersonal risk-taking, which blends three main components: trust, respect for each other’s competence, and caring about each other as people. Psychological safety is demonstrated in your culture, which is what you consistently do.

We score client meetings and interactions to establish and track changes to a psychological safety score.

The focus should not be on the overall scores, but rather on improvements within each element*.

• Structure: team applies good structure to promote learning, encourage inclusion and help manage conflict

• Baseline: 67.5%

• Final <12 week average>: 73.3%

• Improvement: 5.8%

• Conflict: team does not shy away from constructive conflict, effectively manages destructive conflict, and reaches resolution

• Baseline: 70.1%

• Final <12 week average>: 78.8%

• Improvement: 8.7%

• Communications and Connection: team communication is inclusive, respectful, and above the line

• Baseline: 69.5%

• Final<12 week average>: 73.8%

• Improvement: 4.4%

• Failure: team encourages openness about mistakes, and learns fast, whilst still holding itself to account

• Baseline: 62.7%

• Final <12 week average>: 71.4%

• Improvement: 8.7%

• Learning / Diversity of Thought: team values diverse viewpoints and is intent on learning

• Baseline:65.3%

• Final <12 week average>: 73.3%

• Improvement: 8.0%

Within the “Conflict” element was the improvement in the number of interactions where team members shared challenges and others offered meaningful resolutions to those challenges. There was an 18% improvement (46% - 64%) in just that one component.