EXECUTIVE SUMMARY

Archipelago partnered with OSO to efficiently stand up a new organization. We provided organizational performance assurance through coaching and facilitation.

Each OSO function developed an ambitious, 12-week change management plan to stand up their respective teams. Accountability to the plan was high, with adherence ranging from 80% to 100%. As our engagement concludes, 68 of the deliverables are on schedule.

The results of this joint effort:

• 35 new work processes,

• 75 deliverables, with

• 348 associated readiness activities (identified as necessary to stand up the new organization),

• >430 hours of coaching, and

• 20% improvement in Meeting Quality

We would like to recognize the six OSO functional groups for closing over 150 of the Readiness activities by week 12, 85% on schedule

Change is hard. 71% of change programs fail.

The major risk moving forward is a lack of adoption of new processes by the site-based stakeholders. Therefore, we recommend further iterations of process implementation and improvement in the next calendar year, as well as more intentional active communication by leadership. Field-based coaching, with occasional office-based help, is suggested.

The Process Design, Governance, and Performance Sustainability activities, results, and forward analysis follow this executive summary.

PROTOTYPING IS ONE OF OUR WAYS OF RAISING AWARENESS AND PREPAREDNESS SIMULTANEOUSLY

63% OF PROCESSES ARE COMPLETE AS OF THE END OF OUR ENGAGEMENT.

Loading up the front-end is the best possible investment. What is done (and not done) in planning has more bearing on outcomes than anything else.