ServiceStatements
June2025
Introduction
Description
Councilhas39servicesthatitdeliverstothecommunity.Thisdocumentprovidesour communitywithmoredetailbehindeachserviceandhoweachonelinkstoourfive CommunityStrategicPlanStrategicDirections,PrincipalActivities,andtheOperationalPlan actionsandKeyPerformanceIndicatorsfor2025/26.
Thefinancialoperatingstatementsinthisdocumentmatchthoseinthe DeliveryProgram 2025-29andOperationalPlan 2025/26.Thefinancialperformanceofeachserviceisupdated onourwebsiteeachmonthandprogressagainsttheOperationalPlanisreportedtoCouncil everyquarter.
Theservicestatementsareupdatedannuallyaspartoftheannualbudgetingprocess.
1.Aquatic Services
Directorate:Community ResponsibleOfficer: SeniorManager, AquaticsandRecreation
Description
Thisserviceprovidesaquatics,health,fitnessand recreationopportunities atCouncil’sfiveaquaticcentres andwaterplaypark.
Activities
• Healthfitnessandcommunitywellnessservices
• Learntoswim,squadsandaquaticprograms
• Swimmingcarnivals
OperationalPlanActions 2025/26 4.2.1.1
4.2.1.4
4.2.1.6
*CommencemasterplanactivitiesfortheRobinWebsterCentreatTempe
*InstallanoutdoorgymatFannyDurack AquaticCentreandextendopeninghours totheendofApril
* Councilpriority
KeyPerformanceMeasures 2025/26
4.2.1a Maintainvisitnumbers atAnnetteKellermanAquaticcentre, Marrickville
4.2.1b Maintainvisitnumbers atFannyDurackAquaticCentre, Petersham
4.2.1c Maintainvisitnumbers atLeichhardtParkAquaticcentre*LPAC willbeclosedforrenovationsfrom2026-27
4.2.1d Increasevisitnumbers atAshfieldAquaticCentre
4.2.1e Maintaina positiveNetPromotersscorepercentre(Thisisa customerloyaltyandsatisfaction) =>1
4.2.1f Maintainvisitnumbers atDawnFraserPool
ServiceLevels
Annette KellermanAquatic Centre Pools
• MondaytoFriday: 6:00 to20:30
• Saturday:6:00 to18:30
• Sundayandpublic holidays:7:00 to18:30 Healthand Fitness
• MondaytoFriday 6:00 to 21:00
• Saturday 6:00 to19:00
• SundayandPublic Holidays 7:00 to19:00 Creche
• MondaytoFriday: 8:30to12:30
AshfieldAquatic Centre
DawnFraserBaths
FannyDurackAquatic Centre
LeichhardtParkAquatic Centre
• MondaytoThursday: 6:00 to21:00
• Friday, Saturday andSunday: 6:00 to20:00 Creche
• MondaytoFriday: 9:00 to13:00
• MondaytoSunday(includingpublic holidays) 7:15to18:30
• MondaytoSaturday: 7:00to18:30
• SundayandPublic Holidays: 8:00 to18:00 (seasonal)
• MondaytoThursday: 5.30 to21:00
• Friday toSunday: 5.30 to 20:00 Creche
• MondaytoFriday: 9:00 to13:00
• Saturday 8:30to11:30
Steel ParkWater PlayPark
• OctobertoMarch:9:00 to18:00 (seasonal)
2.BuildingCertification
Directorate:Planning ResponsibleOfficer: SeniorManager, HealthandBuilding
Description
Thisserviceisresponsibleforassessingandcertifying buildingworktoensureitisofahighstandardand meetsallrequirements.
Activities
• Applications
o ConstructionCertificates
o ComplyingDevelopmentCertificates
o OccupationCertificates
o PrincipalCertifyingAuthorityappointments
o Footpathdining
o BuildingInformationCertificates
o SwimmingPoolCompliancecertificatesand
o Non-compliancecertificates
• Inspections -MandatoryinspectionsforPrincipalCertifyingAuthority(PCA)toensure constructionworkiscompliantwiththeAustraliaNationalConstructionCodeand relevantAustralianstandardsandlegislation
• LocalApprovals -AssessanddetermineapplicationsmadeunderS68oftheLocal GovernmentAct
DeliveryProgramPrincipal Activities2025-29
2.2.2 Assess,determineandcertifypost-consentcertificates
2.2.2 Assessapplicationsforbuildinginformationcertificatesforillegal/unauthorised worksandpropertiesforsale
2.2.2 Providebuildingcertificationadvice,dutyservicesandeducationalmaterialto customers
OperationalPlanActions2025/26
2.2.2.1 Providebuildingcertificationservices
2.4.2.1 Provideenvironmentalhealthandbuildingregulatoryservices
KeyPerformanceMeasures2025/26
2.2.2a MaintainPrincipalCertifierAuthority(PCA)mandatorybuilding inspectionsundertakenwithin24hours
Percentageofunauthorisedbuildingworksincidentswhere investigationscommencewithin10days
Managing development inthe area CommunitySatisfaction Survey
3.CapitalWorks
Directorates:PropertyandMajorProjects/Engineering
ResponsibleOfficer: SeniorManager,CapitalWorks
Description
Thisserviceisresponsibleforthedeliveryof sustainableinfrastructure andoverseeingthe designanddeliveryofcapitalprojectsandthe upgradeofCouncil’sassets.
Activities
• Aquaticcentrerefurbishmentsand upgrades
• Bridges
• Carparks
• Cycleways,bikefacilitiesand infrastructure
• Footpathsupgrades
• MajorprojectsincludingGreenWay andLeichhardtParkAquaticCentre
• PedestrianAccessMobilityPlan (PAMP)
• Publicbuildingrefurbishmentsandupgrades
• Propertyandassets
• Roadsidefurniture
• Sportsfieldandplaygroundupgrades
• Stormwaterupgrades
• Seawallsandwharves
• Towncentreupgrades
• Trafficfacilities
• Watersavingandenergyefficiencyprojects
CommunityStrategicPlan-OurInnerWest2041Alignment StrategicDirection2: Liveable,connectedneighbourhoodsandtransport
Strategy4.2.2 Deliverstrategiesforopenspace,sportsand recreationfacilities
DeliveryProgramPrincipalActivities2025-29
2.4.1 Deliversustainableinfrastructureandoverseethedesignanddeliveryofcapital projectsandtheupgradeofCouncil’sassets
2.4.3 DeliverthePublicToiletStrategy
OperationalPlanActions2025/26
2.4.3.1 *DeliverthePublicToiletStrategyyearoneactions
2.4.1.3 CompletetheGreenwayproject
2.4.1.4 DeliverUrbanAmenityImprovementPlan(PyrmontBridgeRoadCycleway)
2.4.1.5 DeliverPedestrianAccessand MobilityPlan(PAMP)
2.4.1.6 DeliverLocalAreaTrafficManagement(LATM)program
2.4.1.7
Delivermulti-yearprojects:Stage1oftheLeichhardtAquaticCentre;Leichhardt Ovalimprovementsimplemented
2.4.1.8 ConstructaninclusiveplaygroundatYeoPark
4.2.1.5 *ImplementtheLeichhardtParkAquaticCentremasterplanupgrades
4.2.2.6
RedevelopHensonParkGrandstandincollaborationwiththeAFLtoprovide amenitiesthatsupportWomen’sSportintheInnerWest
4.2.2.7 *UpgradeLeichhardtOval andimplementmasterplan
4.2.2.8 *InstallmodernlightingforLambertParktoensuresafeutilisationofthegroundsfor sport.
4.2.2.9 *DelivermuchneededupgradestoAllWeatherSportsFieldsatCallanPark.
4.2.2.10
*UpgradethePrattenParkBowlingandCommunityClubwithanewlyconfigured buildingandnewlightsforthetenniscourtstoplaytennisforlongerintheevening. * Councilpriority
KeyPerformanceMeasures2025/26
Target
2.4.1a Percentageofexpenditureoftowncentreupgradebudget +/-10%
2.4.1b PercentageofLATMprogrambudgetdeliveredwithinbudget expended +/-10%
2.4.1c Percentageofcapitalworksprogrambudgetdelivered 80%
ServiceLevels
ReviewofCapital works program
UndertakeneveryyearinconjunctionwithCouncilaspart ofa4-yearcapitalworksprogram
Schedulinginthecapitalworks program Every12months
Quarterlybudgetreviewof projectworksandcosts
ExhibitedontheIWCwebsite Managementofexternal consultantsandcontractors
Worksexecutedtotime,quality,budget,witha minimisationofbudgetorworksvariationsprinciple applied
Total Surplus/(Deficit) after
4.CivilMaintenance
Directorate:Engineering ResponsibleOfficer: SeniorManager, Operations
Description
Thisservicemaintainsurbancentres, roads, footpaths, streetfurnitureandinfrastructure,manages restorationsincludinginfrastructureaudits andasset renewals.
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection2: Liveable,connectedneighbourhoodsandtransport
Outcome2.4 Safe,cleanandaccessiblepublicplaces Strategy2.43 Managepublicspacesandcommunitysafety
DeliveryProgramPrincipalActivities 2025-29
2.4.3 Provideemergencymanagementservicestosupportemergencycombatagencies andoperations(NSWPoliceandSES)
2.4.3 Maintain and clean Council’s stormwater network, water sensitive urban design facilitiesandgrosspollutanttraps
2.4.3 Maintain urban centres, roads, footpaths, street furniture and infrastructure, managesrestorationsincludinginfrastructureauditsandassetrenewals.
OperationalPlanActions2025/26
2.4.3.7 Undertakeregularinspectionsoftowncentresandrespondtomaintenanceneeds
KeyPerformanceMeasures2025/26
2.4.3l Thenumberofgrosspollutanttrap/netscleaned 37 quarterly
2.4.3m Thenumberofpitscleaned 194quarterly
2.4.3n Percentageofpotholesrepairedwithin48hours (note-weatherdependent) 80% quarterly
Appearance ofYour LocalArea
CommunitySatisfactionSurvey
ServiceLevels
Roads –potholes(2447per quarter21/22Baseline)
Roads –heavypatching
Completedwork ordersandphotos 2days orwithin24hoursifemergency2T/day
Meetprogrammedtargets@10T/30-35sqm/day
Footpathtemporaryrepair Completedworkordersandphotos 5-10dayswithin24hoursifemergency
Footpathreconstruction Meetprogrammedtargets@30sqm/day/crew (3persons)
Drainagepitcleaning(194per quarter21/22Baseline)
Reducedflooding 5-10dayswithin24hoursifflooding
Signs Completedworkordersandphotos 5-10daysgeneral&prioritywithin5days
Streetfurniture
Gross pollutanttrap(GPT37per quarter21/22Baseline)cleaning (contractor)
Completedworkordersandphotos 15-20daysifnoreplacementandoffshelfitem
Quarterlyandafterstormsifneeded,reports/photosand quantitiesremoved(37perquarter)
Measure–cleaningandremovalofwastefromGPTs
Targetquarterly/bi-annualcleaning
Actual–quarterlycleaning
Funding Contributions & Overhead Allocations
5.CommunityCentres
Directorate:Community
Description
ThisserviceprovidesstaffedCouncilowned communitycentreswithinclusiveprogramming. Councilalsofunds,supportsandcollaborates withnon-governmentorganisations(NGOs)to delivercommunitycentresinCouncil-owned premises.
Activities
Councilownedandoperated:
• AnnandaleCommunityCentre
• HannafordCommunityCentre,Rozelle
Councilownedandsupported:
• NewtownNeighbourhoodCentre
ResponsibleOfficer: Manager, CommunityWellbeing
• CommunityRefugeeWelcomeCentre,Lilyfield-operatedbySettlementServices International(SSI)
• SummerHillNeighbourhoodCentre-operatedby3Bridges
• InnerWestPrideCentreatNewtown -operatedbyTwenty10
CommunityStrategicPlan -OurInnerWest2041Alignment
4.2.3
OperationalPlanActions2025/26
4.2.3.1 CollaboratewithTwenty10toensure theeffectiveoperationofthePrideCentre
4.2.3.2 PartnerwithSettlementServicesInternationaltosupporttheCommunityRefugee welcomecentre
4.2.3.3 DeliverprogramsandactivitiesatCouncil-runcommunitycentres
4.2.3.4 Collaboratewith3Bridgestoensurethe effectiveoperationoftheSummerHill Centre
4.2.3.5 Lead‘acommunityofpractice’for communitycentrestoenhancefrontline servicedelivery
4.2.3.7
CollaboratewithNewtownNeighbourhoodCentretoensuretheeffectiveoperation ofthecommunitycentre
CommunityCentres andFacilities
CommunitySatisfaction Survey
ServiceLevels
AnnandaleCommunityCentre 79JohnstonStreetAnnandale Tuesday–Friday10am-4pm HannafordCommunityCentre, Rozelle 608DarlingStreet,Rozelle Monday–Thursday9am-2pm
6.CommunityVenues
Directorate:PropertyandMajorProjects
ResponsibleOfficer:Manager,PropertyandStrategicInvestments
Description
ThisservicefacilitatesthepublicuseofCouncil’svenuesincludinghalls,outdoor spacesandmeetingrooms.
Activities
• FacilitatecommunityuseofCouncilvenues
• Providecommunityvenuestohost programsforalllifestages
• Providetownhallaccesstocreative individualsorgroups
KeyPerformanceMeasures2025/26
ofcasualvenuehirersmaintainedannually
4.2.3c Subsidyforcommunityvenuehire($)maintainedannually
4.2.3d Percentagesatisfactionofhirerswithcommunityvenuesbookings processes
4.2.3e
Numberofcommunitygroups,CALDandnotforprofitgroups usingcommunityvenues(regularandcasualhirers)maintained annually
ServiceLevels
CommunityVenues
CommunityCentres andFacilities
CommunitySatisfaction Survey
Respondtocommunityenquiriesforcommunityvenues bookingswithin5days
Feesubsidyassessment Uponapplicationtobeassessedwithin5days
Creativeuseoftownhalls Uponapplicationandwithin5daysofreceipt
7.CommunityWellbeing
Directorate:Community ResponsibleOfficer: Manager, CommunityWellbeing
Description
Thisservicesupportssocialcapitalandcommunity resiliencethroughpartneringwithlocalcommunity organisations,residentsandgovernmentagencies toidentifyareasofneedandprovidecommunity developmentandfrontlineservices.
Activities
• Seniorsprograms
• Youthprograms
• LGBTIQ+programs
• Multiculturalprograms
• AboriginalandTorresStraitIslanderprograms
• Interagencies
• Homelessnessprogram
• Socialjusticeandequity
OperationalPlanActions2025/26
4.1.1.1 UpdatetheInnerWestHomelessness ProtocolandPolicy
4.1.1.2 LeadtheimplementationoftheAnti-RacismStrategy
4.1.1.3
4.1.1.4
DeliverCommunityWellbeingprojectsandprogramstomeettheidentifiedneeds oftheInnerWestcommunity
Celebrateculturallysignificantdayswithandonbehalfofthecommunitye.g.days ofremembrance
4.1.1.7 DevelopandimplementCommunity SafetyActionPlan
4.1.1.8 LeadChildSafepolicyandprotocoldevelopmentforCouncil
4.1.1.9
*Host‘’HowtoBeatyourBills”eventsineachwardwithkeyutilityandservice providers
*Councilpriority
KeyPerformanceMeasures2025/26
4.1.1a
CommunityCentres andFacilities CommunitySatisfaction Survey
ProgramsandSupportforNewlyArrivedandMigrant Communities
Surplus/(Deficit) after Capital Grants, Contributions & Funding
8.CorporateStrategy andEngagement
Directorates: Corporate/ ResponsibleOfficers:Manager, GeneralManager’sOffice StrategicandCorporate Communications;Senior Manager,ServiceTransformation
Description
Thisservicedeliversinclusiveconsultationandengagement,overseesCouncil’s Integrated PlanningandReportingfunctions undertheLocalGovernmentActandseeksexternalfunding opportunitiesforCouncilinitiatives.
Activities
• DevelopstheCommunityStrategicPlan,Delivery ProgramandOperationalPlans
• MonitorsmeasuresandreportsonCouncil’s progressthroughtheannualandquarterlyreports
• Managestheexternalcommunitysatisfaction survey
• Managesexternalgrantstosecurefundingfor priorityprojects
• ManagestheLocalDemocracyGroups
• DeliversLocalMattersForums
• Managescommunityengagementandconsultation
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection5: Progressive,responsive,andeffectivecivicleadership
Outcome5.2 Responsible,transparentmanagementandfutureplanning
Strategy5.2.1 Plantomeetcommunityneedsandaspirations
Outcome5.3 Engagedandinformedcommunity
Strategy5.3.2 Supportlocaldemocracythroughinclusiveparticipatorycommunity engagement
StrategicDirection5: Progressive,responsive,andeffectivecivicleadership
Outcome5.4 Collaborationandvaluedpartnerships
Strategy5.4.2 Buildresilienceandcapacityoflocalleaders,groupsand communities
DeliveryProgramPrincipalActivities2025-29
5.2.1 Deliverintegratedplanningandreporting
5.3.2 Delivercommunityengagementandconsultation
5.4.2 Manageexternalgrantstosecurefundingforpriority projects
OperationalPlanActions2025/26
5.2.1.1 PrepareandpublishtheAnnualReport
5.2.1.2 PreparetheDeliveryProgram2025-29(yeartwo)andOperationalPlan2026-27
5.3.2.1 Delivercommunityengagementthroughfacetofaceandonlinemethods
5.3.2.2 HoldtenLocalMattersForumsincludingtwoineachward
5.3.2.3 *Trialdoorknockingforfiveprojects,oneineachward:a)BalmainandLeichhardt Wards:LeichhardtOvalandLPACupgradesb)MarrickvilleWard:HensonParkc) AshfieldWard:Greenwayopeningd)StanmoreWard:LewishamTownCentre Upgrade
* Councilpriority
KeyPerformanceMeasures2025/26
5.2.1a MaintainratingofAnnualReportbyAustralianReportingAwards Gold
5.3.2a IncreasenumberofvisitstoYourSayInnerWest
5.3.2b NumberofprojectsonYourSayInnerWestonwhichthe communityhastheopportunitytoengage 60
5.3.2c Percentageofaveragesatisfactionwithlocalmattersforums (surveyperforum)
5.3.2d PercentageofaveragesatisfactionwithYourSayInnerWest engagements(easeoffindinginformationandproviding feedback)
5.3.2e IncreaseYourSayInnerWestmembership(Baseline,June2024, 156,738)
Long Term PlanningforCouncil Area CommunitySatisfaction Survey
(4,700)
Community'sAbilitytoInfluence Council'sDecisionMaking CommunitySatisfaction Survey
Howwouldyoudescribe Council’scommunityengagement? CommunitySatisfaction Survey
LocalMattersForums 10perannum
AnnualReport
OperationalPlan
Progress reportingonthe DeliveryProgram
Priorto30NovemberdelivertotheOfficeofLocal GovernmentandpublishontheCouncil’swebsite
DraftOperationalPlanpreparedforAprilCouncilmeeting andadoptedatJuneCouncilmeeting
DeliverfourquarterlyprogressreportstoCouncilonthe DeliveryProgram /OperationalPlan2024/25inconjunction withtheQuarterlyBudgetReviewStatement
from Continuing Operations
Expenses from Continuing Operations
9.CustomerService
Directorate:Corporate
Description
ResponsibleOfficer:SeniorManager, ServiceTransformation
ThisservicehasresponsibilityforthecentralisedCustomerServicefunctionanddelivers servicestothecommunitythrough amobilecustomerservice, frontcounter,contactcentre andonlinechannels.
CommunityStrategicPlan-OurInnerWest2041Alignment
DeliveryProgramPrincipalActivities2025-29
5.1.1 DelivercentralisedCustomerServicefunctionandservicestothecommunity throughamobilecustomerservice,frontcounter,contactcentreandonline channels.
OperationalPlanActions
2025/26
5.1.1.6 Delivercustomerserviceinlinewithourpurposeandservicecharter
5.1.1.7 ImproveandupgradeCouncil’stelephonysystem
KeyPerformanceMeasures 2025/26
Satisfaction('VoiceofCustomer'postcallsurvey -outoffive)
callsanswered within60seconds
5.1.1c Percentageofback-officeprocessingtime(emails,applications, paymentsandforms)withinfivebusinessdays
5.1.1d
5.1.1e
Satisfaction withthe waycontact washandled? CommunitySatisfaction survey
Top3Satisfaction%
LeichhardtServiceCentre: 5daysaweek,8:30am -5:00pm
AshfieldServiceCentre:5daysaweek,8:30am -5:00pm PetershamServiceCentre: 5daysaweek,8:30am -5:00pm Call centre Available24/7
Mobilecustomerservicestalls Tuesday-Friday,variouslocationsintheInnerWestas advertisedontheIWCwebsiteandLibrariesandAquatic centres.Saturdays,weekly:9.30am -1.30pm
Socialmediacustomerservice Facebookpage Manageddaily,available24/7
10.Development Assessment
Directorate:Planning
ResponsibleOfficer: SeniorManager, DevelopmentAssessment
Description
TheservicedeliversCouncil’sstatutoryresponsibilitiesunder theEnvironmentPlanningandAssessmentActtoeffectively managechangewithinthebuiltandphysicalenvironment.
Activities
• Assessdevelopmentapplications(DA)inatimelymannerin accordancewithrelevant legislationandenvironmentalplanninginstruments
• Providedutyplanningadvice
• ProvideinformationsessionstothecommunityexplainingboththeDAprocessandfor sensitiveapplications(includingregionallysignificantdevelopmentapplications)
• Reviewcommunitysubmissionstoensureamenityimpactsaregivenhighpriority
• Provideaccurate,timelyandconsistentplanningadvicetocustomers
• Deliverdevelopmentoutcomes thatareconsistentwithobjectives,keyplanning instrumentsanddevelopmentcontrols
• DelivertheBuiltEnvironmentAwards
CommunityStrategicPlan -OurInnerWest2041Alignment
DeliveryProgramPrincipalActivities2025-29
2.2.2 Assessanddeterminedevelopmentandassociated applications
2.2.2 AdministerindependentassessmentpanelsincludingArchitecturalExcellence DesignReviewPanelandInnerWestLocalPlanningPanel.
2.2.2 Maintainandimprovedevelopmentassessmentsystems,processesand proceduresasrequiredbylegislationandenhancecustomerservice
2.2.2 Provideappropriateconditionsofconsentfordevelopmenttominimiseimpactson thesurroundingenvironment
2.2.3 Managedevelopmentrelatingtoheritagesitesandproperties,andprovide educationandrelatedadviceservices
OperationalPlanActions2025/26
2.2.2.2 Providedevelopmentassessmentsandrelatedservices
2.2.3.1 Provideheritagerelatedadviceandservicesfordevelopmentapplications
KeyPerformanceMeasures2025/26
2.2.2f
2.2.2g
DevelopmentAssessments (DA)
DAservices
DutyPlanningAdvice
ReporttoCouncil
Developmentapplicationsareassessedinatimely mannerinaccordancewithrelevantlegislationand environmentalplanninginstruments,withamedian timeframeof85days
Ourserviceisprovidedtothecommunity5daysaweek, 8.30am to4.30pm,MondaytoFriday
DutyPlanningAdviceisprovidedonthesamebusiness dayfor“simple”enquiries
Bi-monthlyreportmonitoring improvementincustomer serviceindevelopmentassessment
11.EarlyLearning
Directorate:Community
ResponsibleOfficer: SeniorManager, Children’sServices
Description
This service provides 17 early education and care services to over 1,600 children aged from birth to 12 years. Council’s education and care services meet or exceed the National Quality Framework.
Activities
• Elevenlongdaycarecentres
• Onepreschool
• Twooutsideschoolhourscare(OSHC)services
• Oneoccasionalcareservice
• Onefamilydaycarescheme
• MagicYellowBusmobileplaygroup
OperationalPlanActions2025/26
4.3.1.1 *Achieve'meetingorexceeding' nationalqualitystandardsforallearly learning services
4.31.2 Ensureallearlylearningservicesarefinanciallysustainable
4.3.1.3 ApplytoNSWDepartmentofEducationforGlobePreschooltoberated as“Excellent” undertheNationalQuality Standards
*Councilpriority
KeyPerformanceMeasures2025/26
4.3.1a
Percentageofearlylearningandoutsideschoolhourscareservices thatmaintainaqualityratingofeither ‘meeting’or‘exceeding’
Council'schildcare serviceandprograms CommunitySatisfaction Survey
Long DayCare Centres
FamilySatisfaction Survey(Nov 2024)
FamilySatisfactionSurvey–Otherservices (Nov24)
EarlyLearning:AssessmentRatingandUtilisation
(Jul2024-Apr2025)
Occasionalcare Meeting N/Acasualbookings
ServiceLevels
LongDayCareCentres
OccasionalCare
FamilyDayCareScheme (hoursvarypereducator)
GlobePreschool
AllEarlyLearningCentres
Operationalatleast48 weeksperyearaspergovernment guidelines
Atleast48weeksperyear
Upto50weeksperannum
Operationalatleast48 weeksperyear
MeetorexceedNationalQualityRatingstandards
Total Surplus/(Deficit) after
12.Economic Development
Directorate:Planning
Description
Thisservicesupportseconomicsustainability throughstrengtheningbusinessdevelopment.
Activities
• Engagewiththelocalbusiness community
• Deliverprogramsthathelpbusinesses respondtochangeandemerging trends
ResponsibleOfficer: SeniorManager, StrategicPlanning
• Useaplace-basedapproachtoencourageeconomicactivity
• Promotethelocalgovernmentareaasahubfordestinationbusinessestoencouragea vibrantdayandnighttimeeconomy
• Provideaccesstogovernmentprogramsthatsupportinnovationand commercialisation
• WorkwithstakeholdersincludingInnerWestCouncilteams,communitygroupsand businessestoimplementtheEconomicDevelopmentStrategy
CommunityStrategicPlan -OurInnerWest2041
Alignment
StrategicDirection3: Creativecommunitiesandastrongeconomy
Outcome3.2 Adiverseandstrongeconomy
Strategy3.2.1 Implementstrategiestoassistbusinessgrowth,innovationandnew enterprises
Strategy3.2.2 Manageandplanforfutureindustrialandemploymentlandsand activities
DeliveryProgramPrincipalActivities2025-29
3.2.1 Supporteconomicsustainabilitythroughstrengtheningbusinessdevelopment includingengagement,programaccess,place-basedapproaches,promotion,and workingwithstakeholders
OperationalPlanActions2025/26
3.2.1.1 FinalisetheEconomicDevelopmentStrategyusingtheprinciplesofcommunity wealthbuildingaskeypillars
3.2.1.2 *Facilitatebusinessengagementinplacemaking
3.2.1.3
3.2.1.4
3.2.1.5
3.2.1.6
3.2.1.7
*Providebusinesssupportforlocalsmallbusinessesincommunity languages
*Appointaconciergeforlocalbusinessesaspartoftheeconomicdevelopment teamtosupportlocalbusinesseswithcouncilmatters
*CreateanewWomen'sBusinessChamber,forwomenworkinginlocalbusinesses acrosstheInnerWest
*ExpandPerfectMatchproactivelytargetedatvacantstoresonmainstreets
*ExpandEnmoretrialtoincludelanewaydininginadjoiningbarsandrestaurants.
3.2.1.8
3.2.1.9
3.2.2.1
*Continuetoworktowardsagoalofzerovacanciesinmain streetshopfronts,by bringingmainstreetpropertyowners,localbusinessesandchambersof commercetogetherwithCouncil
*Hostingannualinformationeventsforlocalmulticulturalbusinesseslookingtodo businesswithCouncil
*Organisecareerfairsandindustrytourstoengagestudentsandyoung professionals,partneringwithlocalschools,TAFEs,andcommunityorganisationsto providerelevanttrainingandupskillingprogramstailoredtotheneedsoflocal industries
3.2.2.2
*SupportlocalbreweriesanddistillerieswithaTourismStrategyandinitiativesto streamlineregulations
*Councilpriority
KeyPerformanceMeasures 2025/26
Target
3.2.1a Numberofworkshopsconductedtoprovidesupportforlocal businessesperyear 15
ServiceLevels
Customerinquiries Respondtocustomerrequestswithin10workingdays
Industryengagement Activelymaintainengagementandmeetingwithbusiness chambersandindustryassociationsduringtheyear
13.EngineeringServices
Directorate:Engineering
ResponsibleOfficer: Manager, EngineeringServices
Description
ThisserviceisresponsibleforthestrategicmanagementofCouncil’sinfrastructureassetsas wellasoverseeingtheengineeringaspectsofdevelopment.
Activities
• Issueandoverseepermitsfordeveloperworks,utility installations,construction relatedactivities,filmingand occupancyofCouncil’sroads,footpathsandcarparks
• Overseethestrategicmanagementoffloodplains
• Assetmanagement
• Developmentengineeringassessment
• Stormwatermanagement
OperationalPlanActions2025/26
1.3.1.4 ManageCouncil’sinfrastructureassetsandprovideengineeringadvice
5.2.1.4 Adoptnewtechnologiestoimprovetransparencyaroundmaintenanceschedules
5.2.1.5 ReviewAssetManagementStrategy,Policyand Plansannually
5.2.1.6 Implementtheagreedprogramforconditionauditsandvaluations
5.2.1.7 ImplementtheAssetImprovementPlan
KeyPerformanceMeasures2025/26
5.2.1b Numberoflocalroadrequests(potholesandroadsurfaceinquiries) per100kmofsealedroads
Management andFloodMitigation Community Satisfaction Survey
ServiceLevels
Engineeringreferralsfor developmentapplications
Floodcertificates
Completeendofyear capitalisationandasset reporting
Assetconditionauditsand valuation
Completewithin10workingdays
Prepareandissuewithin 10workingdays
MeetFinanceteamrequirements
MeetOfficeofLocalGovernmentrequirements
14.EnvironmentalHealth andBuildingRegulation
Directorate:Planning ResponsibleOfficer: SeniorManager, HealthandBuilding
Description
ManagestheurbanenvironmentoftheInner Westthrougheducationandregulatorytools,to protectlife,property,amenitiesandthe environment(natural,builtandcultural).
Activities
• Investigateenvironmenthealth,publicsafetyanddevelopmentcomplianceandbuilding safetycomplaintsandtakeactioninaccordancewithCouncil policy
• Reviewcomplaintsrelating todevelopmentunderthecontrolofprivatecertifiers
• InvestigatepollutioncomplaintsandtakeactioninaccordancewithCouncil policy
• Regulateretailfoodsafetyandpublichealthregulations
DeliveryProgramPrincipalActivities2025-29
2.2.2 Assess,determineandcertifypost-consentcertificates
2.2.2 Assessapplicationsforbuildinginformationcertificatesforillegal/unauthorised worksandpropertiesforsale
2.2.2 Prepareswimmingpoolcompliancecertificatesandrespondtoswimmingpools complaints
2.2.2 Providebuildingcertificationadvice,dutyservicesandeducationalmaterialto customers
2.2.2 Assessoutdoordiningapplications
2.4.2 Undertakeindustrytargetedenvironmentaleducation
2.4.2 Regulatecompliancewithretailfoodsafety,publichealthregulations
2.4.2 Investigateandrespondtoenvironmentalhealthandpublicsafetycomplaints
OperationalPlanActions2025/26
2.2.2.1 Providebuildingcertificationservices
2.4.2.1 Provideenvironmentalhealthandbuildingregulatoryservices
2.4.2.3 Conductanannualeducationprogramtargetingaspecificbusinesssectorto improveenvironmentaloutcomesandbestpractice
KeyPerformanceMeasures 2025/26
2.2.2a MaintainPrincipalCertifierAuthority(PCA)mandatorybuilding inspectionsundertakenwithin24hours
2.2.2b Outdoordiningapplicationapprovalinitialinspectionisundertaken within10businessdays
2.2.2c Numberofswimmingpoolsafetyeducationcampaignsundertakenvia IWCSocialMediaPlatforms 4
2.4.2a Percentageofactualorpotentialreportedpollutionincidents investigatedandresolved
2.4.2b Percentageofunauthorisedbuildingworksincidentswhere investigationscommencewithin10days
2.4.2c Percentageofregulatedpremisesinspected(e.gfoodpremisesand skinpenetrationpremises)peryear
2.4.2d PercentageofinspectionsundertakeninaccordancewithCouncil's BoardingHouseprogram
2.4.2e PercentageofOutstandingNoticeandOrders,andCertificatesissued within3daysperyear
ServiceLevels
Development/Health Compliance-Safety
Development/Health Compliance
Unauthorisedlanduse
Firesafety
RegulatorySupport
Dangerousandunsafestructuressewer chokes,immediate safetyissues-actionwithinonebusinessday
Contactthecustomerwithinthreedays
Commenceinvestigationwithin10days
Providecustomerupdateevery30days
IssueOutstandingNoticeandOrderCertificateswithinthree businessdaysfromreceiptofcomplaint
15.Events
Directorate:Community ResponsibleOfficer: Manager, CreativeCommunities
Description
ThisservicedeliversCouncil’sannual calendaroffreecommunityeventsand partnerswithcommunityorganisationsand localbusinessestodelivertheirownevents andprograms.
Activities
• DeliverCouncil’seventsincluding MarrickvilleMusicFestival,InnerWestKidsFest, Bairro Português,andJazzintheParkBalmain
• Supportcommunityandbusinessevents includingNortonStFesta,StanmoreMusic FestivalandInnerWestFilmFestival
• Evaluatecommunityparticipationandimpactofevents
• Developneweventsaccordingtocommunityneeds
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection3: Creativecommunitiesandastrongeconomy
Outcome3.1 Avibrantculturalandcreativedestination Strategy3.1.1 Provideopportunitiestoparticipateinartsandculture
DeliveryProgramPrincipalActivities2025-29
3.1.1
3.1.1
DeliverCouncil’sannualartsandculturalprogramsandprojects,andencourage thediverseparticipationofartists andcommunities
DeliverCouncil’sfreecommunityeventsprogramandlocalactivations
OperationalPlanActions2025/26
3.1.1.1 *DelivertheprogramofCouncilproducedevents
3.1.1.2 *Partnerwithcommunityandcreativegroupstodeliverevents,providing support andadvice
*Councilpriority
KeyPerformanceMeasures2025/26
3.1.1a Percentageofmajoreventscompleted every6months
3.1.1b Numberofstakeholders(organisationsincludingcommunityand business)engagedthroughevents programevery6months
3.1.1c Percentageoflocalstakeholderparticipationineventsprogram every 6months
3.1.1.d CultureCounts’measuresmeetorexceed thenationallocal governmentbenchmark (Target=>50%)
FestivalsandEventsPrograms
CommunitySatisfaction Survey
ServiceLevels
Program Council-deliveredprogramofeventsasdeterminedatthe commencementofeachfinancialyear
16.Facilities Management
Directorate:PropertyandMajorProjects
ResponsibleOfficer:Manager,FacilitiesManagement
Description
Thisservicemanagesandmaintainsall Councilownedpropertiesandfacilitiesto maximisebenefitstothecommunity.It includestradeservices.
Activities
• Managegraffitiinpublicplaces
• Undertakescheduledandreactive maintenanceprogramsassociatedwithbuildingmanagement
• Ensurebuildingsmeetcomplianceobligations
• ProvidetechnicalsupportforCouncilprojects
CommunityStrategicPlan -OurInnerWest2041Alignment StrategicDirection
DeliveryProgramPrincipalActivities2025-29
2.4.3
5.2.3 Undertakethescheduledandreactivemaintenanceprogramoncouncilfacilities andensurebuildingsmeetcomplianceobligationsforsafetyandoccupancy
OperationalPlanActions2025/26
2.4.3.6 DevelopandimplementtheGraffitipolicy
5.2.3.4 ManageandmaintainCouncil'sfacilitiesandoperation
5.2.3.5 UndertakeregularbuildingconditionauditsofCouncilownedpropertiesand facilities
KeyPerformanceMeasures2025/26
2.4.3j Percentageofpublicfacilitiescleanedto Council'sstandardsperyear 85%
2.4.3k Percentageofcustomerrequestsregardingpublictoiletsresolved within10workingdays
5.2.3j Percentageofreactivebuildingmaintenanceattendedtoannually (achievementofthereactivemaintenancematrixinOneCouncil)
5.2.3k Percentageofcustomerrequestsregardingpublictoiletsresolved within10workingdaysperyear
ServiceLevels
Graffitiremoval
Graffitiremoval
Firecompliance
Maintenance
Specificmaintenance
Offensivegraffitiremovedwithin24hours
Adhocgraffitiwithintenbusinessdays
EnsureCouncil’s operationalbuildingsmeetfire complianceobligationsforoccupancysafety
Undertakescheduledandreactivemaintenanceonall311 Councilownedoroperatedbuildings
Workwithsportingclubsandcommunityrepresentativesto deliverspecificmaintenanceworkonthevenues
Expenses from Continuing Operations
17.Finance
Directorate:Corporate ResponsibleOfficer: ChiefFinancial Officer
Description
Thisserviceisresponsibleformanaging Council'sfinancialpositionandfinancial commitmentsinaccordancewiththeLocal GovernmentAct1993,LocalGovernment (General)Regulation2005,theLocal GovernmentCodeofAccountingPractice andFinancialReportingandtheAustralian AccountingStandards.
Activities
• Developbudgetsandoverseebudget management
• Financialreporting
• Managewages
OperationalPlanActions2025/26
5.2.3.2 ManageCouncil'sfinancialpositionensuringCouncilisfinanciallysustainable movingforward.
5.2.3.3 ReviewLong-TermFinancialPlanaspartofResourcingStrategy
5.2.3.6 ReportonprogressmeetingOLGbenchmarksfordifferentratios
5.2.3.7 *Undertakeaprojecttoestablishregularratecustomerpayments
*Councilpriority
ServiceLevels
Payroll
Accountspayable
Accountsreceivable
Rates
FinancialReportingandAudit
BudgetingandLong-Term
FinancialPlan
Employeespaidweekly(52)
Superannuationmonthly
Processwithin7days
Paidwithin30daysofreceipt
Quarterlycommunityinvoices (August,November,FebruaryandMay)
Quarterlyremindernotices (September,December,MarchandJune)
Financialstatementsonceperyear
Monthendprocesswithin5working days
Reviewedannual
QuarterlyBudgetReviews TobeprovidedonaquarterlybasisinCouncil’sreports
ManagementReporting TobeupdatedonCouncilswebsitemonthly
18. Fleet
Directorate:Engineering
ResponsibleOfficer: Manager, ResourceRecoveryandFleet
Description
ThisservicemanagesandadministersCouncil’sfleetandplant assetmanagementprogramensuringefficientandeffective mechanicalrepairsandmaintenanceforCouncilmotorvehicles, plantandequipment.
CommunityStrategicPlan -OurInnerWest2041Alignment
DeliveryProgramPrincipalActivities2025-29
2.4.3 ManageandadministerCouncil’sfleetandplantassetmanagementprogram
OperationalPlanActions2025/26
2.4.3.5 ImplementtheSustainableFleetTransitionPlanandtheamountofEVequipment andvehiclesacrossCouncil
ServiceLevels
Replacementofleaseback vehicles Orderedwithin2years
Largerplantandequipment
Tenderprocessundertakenforreplacementwithin6years
MechanicsWorkshop Allvehiclesservicedin-houseandwithinmanufacturers specifications
FleetInsurances Yearlyregistrationprocessesareundertakenand insurancesmaintained
19.GovernanceandRisk
Directorate:Corporate ResponsibleOfficer: SeniorManager, GovernanceandRisk
Description
ThisserviceensuresCouncilemployssoundgovernanceandriskmanagement
Activities
• Work,healthandsafety
• Fraudandcorruptionpreventionandcompliancepractices
• AdministerCouncil’spublicliabilityinsurancematters
• Audit,RiskandImprovementCommitteeandCouncil’sinternalauditfunctions
• PreparetheCouncilmeetingbusinesspapers,providesmeetingsupport andassesses
• DetermineGovernmentInformationPublicAccess(GIPA)applicationsandinvestigates privacymatters
• SupporttheCouncillorsandtheMayorandensurelocalgovernmentelectionsare conductedconsistentwithlegislativerequirements
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection5: Progressive,responsiveandeffectivecivicleadership
Outcome5.1 Responsivecustomerservice
Strategies5.1.2 Continuouslyimproveourperformancetomeetcommunityneeds
Outcome5.2 Responsible,transparentmanagementandfutureplanning
Strategy5.22 Provideresponsible,sustainable,ethicalandopenlocalgovernment
Outcome5.3 Engagedandinformedcommunity
Strategy5.3.3 Deliverevidence-basedCouncildecision-making
DeliveryProgramPrincipalActivities2025-29
5.1.2 Managework,healthandsafetystrategyimplementation
5.2.2 ManagetheAudit,RiskandImprovementCommitteefunctions,governance,risk, internalandexternalaudit,fraudandcorruptionprevention
5.3.3 Providebusinesspapers,actionsandminutesofCouncilmeetings, extraordinary meetingsandCommitteesincludingprocessingnoticeofmotionsandmayoral minutes
5.3.3 Administerlocalgovernmentelectionsandsupporttheirstatutoryrequirements, engageelectionserviceproviders,andmaintain non-residentialroll
5.3.3 MaintainCouncilresolutionsregisters
OperationalPlanActions2025/26
5.2.2.3 MaintainCouncil'scompliance,delegations,policiesandfraudandcorruption registers
5.2.2.4 Developandimplementanongoing governanceeducationprogram
5.3.3.1 ManageandcoordinatetenCouncilCitizenshipCeremoniesPeryear
5.3.3.2 ManageCouncil'smeetingsandbusinesspaperssystems
KeyPerformanceMeasures2025/26
5.2.2c PercentageofPrivacyComplaintsrespondedtowithin5businessdaysof receipt
PercentageofARICrecommendationsimplementedwithinagreed timeframes
5.3.3a PercentageofCouncilresolutionsthatareimplementedasperthe agreedtimeframes
5.3.3b
5.3.3c
OrdinaryCouncilMeetings
• Tenmeetingsperyear
• PublishOrdinaryCouncilAgendaandbusinesspapers onwebsiteoneweekpriortothemeeting
• PublishOrdinaryCouncilMeetingMinutesonwebsite withinoneweekofthismeeting
Audit,RiskandImprovement
Committeemeetings
Privacycomplaints
Citizenshipceremonies
Held4timesperyearandextraordinarymeetingto considerCouncil’sAnnualAuditedFinancialStatements
Respondedtowithin5businessdays
Conduct10peryear
20.Informationand CommunicationsTechnology
Directorate:Corporate
Description
ResponsibleOfficer: Chief InformationOfficer
ThisservicemanagesanddeliversafitforpurposeInformationandCommunication Technology(ICT)environmentforinternalandexternalcustomersthatiscurrent,secure,and reliabletoallcouncilfacilities.ThisincludesreportingonCouncil’sdigitalinformationanddata assets,accessandsecurestorage,includingspatialdata,aswellasmaintainingCouncil’score lineofbusinessapplicationsanduserproductivityapplications.
Activities
• SupportandmaintainICThardware,softwareanddatadomains
• Managehardcopyanddigitalinformation
• ManageICTsecurityandcompliance
• Managespatialdata
• Design,developanddeploynewsoftwaresolutions
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection5: Progressive,responsiveandeffectivecivicleadership
Outcome5.2 Responsible,transparentmanagementandfutureplanning
Strategy5.2.1 Plantomeetcommunityneedsandaspirations
DeliveryProgramPrincipalActivities2025-29
5.2.1 ManageInformationandCommunicationTechnologyservices
OperationalPlanActions 2025/26
5.2.1.3
21.LegalServices
Directorate:GeneralManager’s ResponsibleOfficer: GeneralCounsel
Office Description
Thisserviceisresponsibleforreducinglegalandgovernanceriskandfacilitatingsound legal decisions.Itdevelopsanddeliverslegalknowledgetrainingandrepresents Council'sinterestin courts.
Activities
• Litigationservices-LandandEnvironmentCourtlitigationconcerningdevelopment application(class1appeals)
• Prosecutionservices -Localcourtprosecutionsconcerningillegalbuildingworks,failure tocomplywithCouncilOrder,environmentaloffences,companionanimalbreaches, compliancewithfoodstandards
• LegalAdvice-LocalGovernmentAdministration,PlanningLaw,PropertyLaw, CommercialContractsandRegulatoryprocesses
• Propertytransactionsandcommercialreviewofcontracts
CommunityStrategicPlan -OurInnerWest2041alignment
DeliveryProgramPrincipalActivities
KeyPerformanceMeasures2025/26
5.2.2a MaintainnumberofbriefingstoCouncilonthestatusoflegal matters(February,May,August,November)
5.2.2b PercentageofLandandEnvironmentCourtmattersmanaged internally. 50%
22.LibrariesandHistory
Directorate:Community ResponsibleOfficer: SeniorManager, Libraries
Description
ThisserviceprovideseightlibrariesacrosstheInnerWestwherethecommunitycan access freeinformation,technology,programs,collections andspacestoencouragelifelonglearning.
Activities
• Bookborrowingincludinge-Bookandaudiobooks
• Magazinesandnewspapers
• Computerandinternetaccess
• Onlineresourcesanddatabasesincluding educationalresources
• Children'sprogramsandactivitiessuchasstory timesessions
• Youthprogramsandservices
• Adultprogramsandworkshopsincludingauthor talks,bookclubs,technologytrainingandlectures
• Studyspacesandmeetingrooms
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection4: Healthy,resilientandcaringcommunities
Outcome4.3 Lifelonglearning
Strategy4.3.2 Providelibrariesandtechnology
DeliveryProgramPrincipalActivities 2025-29
4.3.2 Providelibrariesthatconnectourcommunity throughcollections,programs, technology,andsafespaces
OperationalPlanActions2025/26
4.3.2.1 DeliverCouncil’sannualYoung CreativesAwardsprogram
4.3.2.2 Participateinand conducttheannualPublicLibraryEvaluationNetworkCulture Countssurvey.
4.3.2.3 DeliverLibraryandHistoryprograms
4.3.2.4 Providehistoricalinformationandsourcegrantfundingforanewwarmemorial inLoyaltySquare
4.3.2.5 Deliveranewlibraryapptoimprovecustomerexperience
4.3.2.6 *InvestigateembeddingsocialworkersinCouncil’slibrarysystem
4.3.2.7 *IntroduceCityTalkstotheInnerWest Librarysystem,givingresidentsanimportant opportunitytoengagewithcity-shapingideasandthinkers
4.3.2.8 *ExpandseniorsprogramminginInnerWestlibrariesandincreasefundingto engageolderpeopleinlibraryprogramming andevents
4.3.2.9 *HostaseriesofDragStoryTimes acrossourlibrarynetwork. *Councilpriority
KeyPerformanceMeasures2025/26
4.3.2a *Maintainthenumberofactivelibrarymembers 84,000
4.32b Maintainthepercentageoflibrarymembersrelativetothe population 50%
4.3.2.c MaintainthenumberofvisitstoInnerWestCouncil libraries 1million
4.3.2d Maintainthetotalnumberofitemsborrowed fromInnerWest Council libraries 1.5million
4.3.2e Maintaintheaverageborrowingfrequencyof physical collectionitems 4.5million
4.3.2f MaintainthenumberofpublicWi-Fi'log-ins’atlibraries 3million
4.3.2g Percentageoflibrarycollectionthatislessthanfiveyearsold 25%
4.3.2h Maintainthenumberofe-resourcesloans/uses 700,000
4.3.2i NumberofpublicPCcomputerbookings 80,000
4.3.2j Maintainthenumberoflibraryandhistoryprograms participants 60,000
4.3.2k Maintainthenumberoflibraryandhistoryprograms delivered 2,000 *Councilpriority
ServiceLevels
AshfieldLibrary
BalmainLibrary
Emanuel TsardouliasCommunity Library
HaberfieldCentre andLibrary
Monday - Thursday, 9amto7.30pm Friday, 9amto 5.30pm
Weekends, 10amto5pm
Monday - Thursday, 9amto7.30pm Friday, 9amto5.30pm
Weekends, 10amto5pm
Monday - Wednesday, 10amto5.30pm
Thursday, 12pmto7.30pm Friday, 10amto5.30pm Saturday, 10am to 4pm
Monday - Wednesday, 10amto5.30pm
Thursday, 12pmto7.30pm Friday, 10amto5.30pm
Saturday, 10am to 4pm
LeichhardtLibrary
Marrickville Library
Stanmore Library
StPeters /Sydenham
Libraryevents
Justice ofthe Peace (JP) services
Monday - Thursday, 9amto7.30pm
Friday, 9amto5.30pm
Weekends, 10amto5pm
Monday - Thursday, 9amto7.30pm Friday, 9amto5.30pm
Weekends, 10amto5pm
Monday -Wednesday, 10amto5.30pm
Thursday, 12pmto7.30pm
Friday, 10amto5.30pm
Saturday, 10am to 4pm
Monday - Wednesday, 10amto5.30pm
Thursday, 12pmto7.30pm
Friday, 10amto5.30pm
Saturday, 10:00amto4:00pm
Per annumofadultprograms andactivities
Dailychildren’s programs(excludingschool holidays)
50perannumofyouth programsand activities
BookClubs 8groupsand4perannum
Weekly volunteerbased atsevenlibraries Home libraryservice
150+customers one deliveryperweekpercustomer
23.LivingArts
Directorate:Community ResponsibleOfficer: Manager, CreativeCommunities
Description
Thisserviceisresponsiblefor promotingthe InnerWestasaleadingdestinationforcreativity andcommunityparticipationinculturallife,as wellasbuildingnewcontent,audiencesand professionalopportunitiesforartists.
Activities
• PerfectMatchStreetArtprogram
• Curateanddelivernewcreativecontenttofuelcreativityandsupportthecreativesector throughtheEDGEprogram
• Supportindependentartssector,includingemergingAboriginalandTorresStraitIslander andculturallydiverseartists
• Facilitatestrategicpartnershipswith StateandLocalGovernment,universities,cultural organisations,corporate,businessandcommunitypartners
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection3: Creativecommunitiesandastrongeconomy
Outcome3.1 Creativityandculturearevaluedandcelebrated Strategy3.1.2 Celebrateandpromoteinnovationforcreativeindustriesby providinglocalprograms,includingyoungandemergingtalent
DeliveryProgramPrincipalActivities2025-29
3.1.2 Deliverhighqualitypublicartin Councilfacilities,infrastructure, openspacesand mainstreets
3.1.2 Activatethepublicdomainthoughcommissionstoshowcasenewworksand deliverplacemakingoutcomes
3.1.2 ImplementtheCultural Strategyandrelatedplans
Supporting Local ArtistsandCreative Industries
CommunitySatisfaction Survey
OperationalPlanActions2025/26
3.1.1.3 ReviewCulturalStrategy2022-25andimplementremainingprojectsfrom Artsand MusicRecoveryPlan
3.1.1.4 DevelopCreativeSpacesframeworktosupportlocalcreativestoaccessCouncilownedspaces
3.1.2.1 SupportparticipationofAboriginal creativesindeliveringCouncil'sarts programs
3.1.2.2 SupportrenewalofCreativeSpaces program
3.1.2.3 DevelopnewCulturalStrategy
3.1.2.4 DeliveraculturalprograminpartnershipwithBiennale
3.1.2.5 *DeliverthePerfectMatchprogram *Council Priority
KeyPerformanceMeasures2025/26
3.1.2a NumberofPerfectMatchprojectsperyear 20
24.ParkingandRanger Services
Directorate:Planning
Description
Thisserviceisresponsibleforenforcing compliancesuchas parkingmanagement, animalwelfare,rangerservices,privatetree managementandoverallregulatory services.
Activities
ResponsibleOfficer: SeniorManager, RegulatoryServices
• Manageequitableaccesstoon-streetandCouncil’scarparkspacesviaproactiveand reactiveparkingpatrols
• Createasafercommunitythrougheducationandproactivepatrolsof schoolzonesat dropoffandcollectiontimes,andrespondtocomplaintsofillegalparking
• Supportthelocaleconomybyensuringtheappropriateturnoverofparkingspacesas governedbyrestrictedparkingsignage
• Resolveconcernsregardingsafe/unsafebuildingsitepractices,includingenvironmental damagecausedbywaterpollution
• Investigateconcernsofunauthorisedorimproperuseofpublicspaces,suchasoutdoor dining,goodsondisplayandskipbins
• Administerlegislationrelatingtounattendeditemsincludingvehiclesandshopping trolleys
• Promoteresponsiblepetownershipandprovidepetregistrationservices
• Investigatecomplaintsofdogattacks,barkingdogs,strayandnuisancedogs
CommunityStrategicPlan -OurInnerWest2041Alignment
DeliveryProgramPrincipalActivities2025-29
2.4.3 Monitorandregulatepublicspacestoensuretheyaresafeandinclusive
2.4.3 Providecompanionanimalmanagementservicesandeducationtopromote responsiblepetownership
OperationalPlanActions2025/26
2.4.3.2 Undertakeparkingandrangerpatrols
2.4.3.3 Promoteresponsiblepetownership,includinginformationstands,programsor campaignsincludingoffleashareas
KeyPerformanceMeasures2025/26
2.4.3a
2.4.3b
2.4.3c
2.4.3e Numberofparkpatrolsforcompanionanimaleducationtoidentify legislativebreaches
Managment of Parking
CommunitySatisfaction Survey
ServiceLevels
CustomerRequests
Parking
RegulatorySupport
Initialresponsetocustomerrequest within10businessdays
PINdatacorrectionlessthan1%
Maintainanoverallaverageofresponsetimesto dangerousparkingandblockeddrivewaysinlessthanfour hours
DRIVESaudit(vehicleregistrationcheck) Nounauthorised accesstoDRIVES24databaseasperexternalaudit
RevenueNSW requestsrespondedtowithin14days,target at95%
25.Parksand StreetscapesOperations
Directorate:Engineering ResponsibleOfficer: SeniorManager, Operations
Description
Thisservicedeliverstheplanning,maintenance andrenovationofopenspaces,streetscapes, parks,reserves,gardensandsportsgrounds.
Activities
• Mowing(verges,parksandrecreationareas)
• Streetsweeping
• Mainstreetcleaning
• Weedcontrol
• Roadreserveandotherparkslandscaping
• Highpressurecleaning –mainstreetshoppingareas
CommunityStrategicPlan -OurInnerWest2041Alignment
DeliveryProgramPrincipalActivities2025-29
2.4.3 DeliverCouncil’sstreetscape,parksandlandscapemaintenanceprogram
OperationalPlanActions2025/26
2.4.3.4 Maintainopenspaces,streetscapes,andparks
PerformanceMeasures2025/26
2.4.3i
ServiceLevels
Streetscapevergemowingin seasonalcycletimes
Streetscapemainstreet shoppingcentrecleaning
Residentialnongrassverge streetscleaning
Streetscapemainstreethigh pressurecleaning
LandscapeMaintenance
Parksopenspaceandsports
fieldmowing,maintenance, renovationsandlandscape maintenance
Summercyclevergemowing20workingdays (November toMarch)
Wintercyclevergemowing40workingdays(Aprilto October)
Dailymainstreetcleaning:365days
Completestreetcleanofresidentialnon-grassverge:40 workingdays
Completehigh-pressurecleaningofeverymainstreet streetscapeshoppingcentresite.Quarterlyserviceofall sites
Quarterlyweedcontrolalongroadreserve.
Monthlymaintenancetoalllandscapedareaswithinthe roadreserveincompliancewithRMSRoadsAct Guidelines andRegulations.
Regionalparks: 42peryear
Highprofileparks:42peryear
Sub-regionalparks: 26peryear
Neighbourhoodparks:15peryear
Regionalsportsfields:64peryear
Subregionalsportsfields: 46peryear
Sportsfieldmaintenanceand renovation
Playgroundequipment cleaning
Parkandplaygroundcleaning, rubbishcollectionandhazard removal
Weeklylinemarkingaccordingtosportsfieldbookings. Seasonalgoalpostinstallationandremoval.Seasonal renovationofsummer/wintersportspitchese.g.cricket intosoccerpitch.Installandrenovateatthestartofwinter andspring.
Quarterlyhigh-pressurecleaningofallsites
Dailyforregionalparksandhigh-profileparksandweekly forneighbourhoodparks
26.ParksPlanning
Directorate:PropertyandMajorProjects
ResponsibleOfficer: ParksandPublicDomainPlanningManager
Description
Thisserviceplansfortheprovision,developmentandmanagementofopenspacewithinInner West,encourages anactiveandhealthycommunity,andmaintains astrongrelationshipwith localschools,communitysportingandculturallydiversegroups,andstate-levelsporting associations ItalsohastheresponsibilityforthePublicDomainsplanningfunctions.
Activities
• Parksplansofmanagementand masterplans
• Sportsfieldallocations
• Parksbookings
• PublicDomainplanning
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection1:AnecologicallysustainableInnerWest
Outcome1.3 Healthywaterways
Strategy1.3.2 Expandriverswimmingsites
StrategicDirection2: Liveable,connectedcommunities,neighbourhoodsandtransport
Outcome2.4 Safe,cleanandaccessiblepublicplaces
Strategy2.4.1 Ensureprivatespacesanddevelopmentscontributepositively
spaces
StrategicDirection4: Healthy,resilient,andcaringcommunities
Outcome4.2 Healthyandactive
Strategy4.2.2 Provideparks,playgroundsandopenspaces
DeliveryProgramPrincipalActivities2025-29
2.4.1 Design,deliversafeandinclusiveprogramsandmasterplansthatupgradepublic openspaces,towncentres,andcommercialcentres
4.2.2 Deliverstrategiesforopenspace,sportsandrecreationfacilities.
4.2.2 Manageopenspace,sportinggrounds,recreationfacilitiesandwatercraftbays usageandbookings
4.2.2 DelivertheSportsandRecreationInfrastructureGrantsPrograms
4.2.2 Collaboratewithkeystakeholderstosupportandpromotehealthyandactive communityprogramsandevents
5.4.1 Advocateforqualityopenspacetobeprovidedforcurrentandfuturecommunity recreationneeds
OperationalPlanActions2025/26
1.3.2.2 InvestigatethefeasibilityofaswimsiteaspartoftheMortBayPlanof Management
2.4.1.1 Continuedevelopingpublicdomainmasterplansasperagreedprogram
2.4.1.2 DelivertheMainStreetsStrategy
4.2.2.1 PrepareParkPlansofManagementandmasterplansforcommunityandCrown Lands:JarviePark,CamperdownMemorialRestPark,WicksPark,RichardMurden ReserveandJackShanahanReserve,andreviewPOMPforLeichhardtParkand TempeReserve
4.2.2.2 *CompleteadraftPlanofManagementforCouncil'sPocketandNeighbourhood Parks
4.2.2.3 ImplementtheRozelleParklandsandEastonParkPlanofManagementand Masterplan
4.2.2.4 *Conductcommunityconsultationondualnamingforonemajorparkineachward
4.2.2.5 *Improvelighting,accessandsafetyalongtheCooksRiver
KeyPerformanceMeasures2025/26
4.2.2a NumberofsportsforumsheldtoengagetheInnerWestsportskey stakeholders 2
4.2.2b Maintainthenumberofparks bookings(e.gschools,commercial fitnesstrainers,weddings,picnics,excludingsportingground bookings) 6,000
4.2.2c Percentageutilisationofsportinggrounds >90%
ServiceLevels
Sportinggroundallocations
95%ofallseasonalsporting allocationscompletedin FebruaryandinAugustofeachyear
CustomerServiceRequests Withintenworkingdays
PlansofManagementandPark MasterPlans
SportingPartnerships
AminimumoffiveParkPlansofManagementcompleted annually
Aminimumoftwosportingforumswithkeysporting stakeholdersheldannually(1persportingseason).
Keystakeholderengagementundertakenforallmajorpark capitalupgradeprograms(100%)
27.PeopleandCulture
Directorate:Corporate ResponsibleOfficer: Senior Manager,PeopleandCulture
Description
Thisservicemanagesthelifecycleofemployee includingrecruitment,professionaldevelopment andperformancemanagement.Itincludesan agile,diverse,modernworkforcetomeetthe resourcingneedsofCouncil,facilitatessound industrialandconsultativeprocessesforindustrial relationsandemployeerelations.Itenablesa positiveandsafeworkplaceculturethrough effectiveleadership,systemsandprocesses.
CommunityStrategicPlan-OurInnerWest2041Alignment
StrategicDirection5: Progressive,responsiveandeffectivecivicleadership
Outcome5.1 Responsivecustomerservice
Strategy5.1.2 Continuouslyimproveourperformancetomeetcommunityneeds
Outcome5.2 Responsible,transparentmanagementandfutureplanning
Strategy5.2.1 Plantomeetcommunityneedsandaspirations
DeliveryProgramPrincipalActivities2025-29
5.1.2 Manageanddevelopourstaff,performanceplans, organisationcultureof improvementandinnovation
5.1.2 Prepare,reviewanddelivertheWorkforceManagementStrategy
OperationalPlanActions 2025/26
5.1.2.1 Delivertheannualstafftraininganddevelopmentprogram
5.1.2.2 DelivertheWorkforceManagementStrategy2025-29yearoneactions
5.1.2.3 *Facilitatetheannualdisabilitytraineeshipprogram
5.1.2.4 *Worktowardsincreasingthenumberoftrainees,students,graduatesand apprentices * Council priority
KeyPerformanceMeasures 2025/26
5.1.2a Percentageofeligiblestaffwhohaveanassignedperformancereview 95%
5.1.2b Percentageofstaffturnover <=18%
5.1.2c *Increaseinthenumberoftrainees,students,graduatesand apprenticesperyear Establish aBaseline in25/26
* Council priority
28.Procurement and Contracts
Directorate:Corporate ResponsibleOfficer: Manager, ProcurementandContracts
Description
Thisserviceisresponsibleforoverseeingand optimisingbuyinggoods,servicesandworksto ensurecouncilobtainsbestvalueformoney.This includesapplyingprobitystandardsand governanceprocessesto procurementfunctions andensuringlegislativecompliance Activities
• Provideofprocurementadviceandprocesssupporttostaff
• DevelopandmaintaintheProcurementFrameworkincludingmanualandtemplates
• ManageTechOnecontractsmoduleandvendorpanelsystem
• StatutoryreportingonCouncil’scontracts
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection5: Progressive,responsiveandeffectivecivicleadership
Outcome5.2 Responsible,transparentmanagementandfutureplanning
Strategy5.2.2 Provideresponsible,sustainable,ethicalandopenlocalgovernment
Outcome5.4 Collaborationandvaluedpartnerships
Strategy5.4.3 Deliverpositiveoutcomesforthecommunity,economyand environmentthroughstrategicandinnovativesupplysolutions
DeliveryProgramPrincipalActivities2025-29
5.2.2 Ensureprobityand complianceinprocurementprocesses
5.4.3 AimtoincreasespendingwithInnerWestsuppliers
5.4.3 Prefersuppliersthatcontributetodiversityinemployment,e.g.Aboriginal
5.4.3 SubscribetoSupplyNationtoofferopportunitiesfor Aboriginalsuppliers
5.4.3 Maintainouradvancedsustainableprocurementrating
OperationalPlanActions 2025/26
5.4.3.1 ManageCouncil'scommitmenttomitigatetheriskofmodernslaveryinits operations,supplychainsandcommunity(annual)
5.4.3.2 Increaseenvironmental,social,andgovernance(ESG)procurementacrossCouncil throughtheSustainableProcurementWorkingParty
KeyPerformanceMeasures 2025/26
Percentageofstaffinvolvedinprocurementthathave received training
5.4.3b Percentageofprocurementeventsabove$10kthatgothroughvendor panel
5.4.3c
5.4.3d
29.PropertyandStrategic Investments
Directorate:PropertyandMajorProjects
ResponsibleOfficer: Manager,PropertyandStrategicInvestments
Description
Thisserviceprovidesfitfor purposeassets forthecommunitythroughbothCouncil andprivately-operatedfacilities.The servicealsomanagesexistingandnew leaseandlicenceagreementsacrossthe portfolio,recommendingbestpractice strategicpropertyinvestmentsfor Council'sbuildingassets.
Activities
• ImplementtheLandandPropertyStrategy
• MaintainandupdatetheLandandPropertyRegister
• Reviewcouncilassetsasperpropertystrategytocommunityneedsaremet
• LeasingofCouncilpropertyincludingtenderingandleasenegotiationandmanagement ofstrataproperties,includingrentreviews,arrearsmanagement,issuesanddispute resolution,publicnotificationandsubmissions
• DevelopmentofaffordablehousingoncouncillandincludingmanagementofCouncil’s affordablehousingportfolio
• Managestrategicpropertyinvestmentportfolio
• NegotiateandmanagevoluntaryplanningagreementsforCouncilinaccordancewith Council’spolicy
• Continuetoreviewandimplementthelong-termaccommodationstrategy
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection2: Liveable,connectedneighbourhoodsandtransport
Outcome2.1 Housingforall
Strategy2.1.1 Encouragegreaterhousingdiversitythroughdevelopment
StrategicDirection5: Progressive,responsiveandeffectivecivicleadership
Outcome5.2 Responsible,transparentmanagementandfutureplanning
Strategy5.2.3 Deliverfinancialsustainabilitytomanagepublicresourcesresponsibly
DeliveryProgramPrincipal Activities2025-29
2.1.1 Facilitateandadvocateforaffordableandpublichousinganditsretention,and workwithdevelopers,providersandtheNSWstategovernmenttomanage affordableandpublichousingopportunities
5.2.3 ManageCouncil’sbuildingassetsandpropertyportfolioincludingacquisition,sale, leasing,changeofuseanddivestments
5.2.3 ManageCouncil'sleasedpropertiesandcommunityfacilities
OperationalPlanActions2025/26
2.1.1.1 Progressopportunitiesfordeliveryofaffordablehousing.
5.2.3.1 Providepropertyportfoliotransactionandpropertymanagementservices.
KeyPerformanceMeasures2025/26
5.2.3a PercentageannualincreaseingrossincomefromCouncil'sproperty portfolio
5.2.3b Numberofpropertyagreementsinholdover annually
5.2.3c PercentageofprogressindeliveringaffordablehousingattheHay StreetcarparkwithLinkWentworth annually
5.2.3d PercentageofprogressindeliveringaffordablehousingonCouncilownedcarparksannually
5.2.3e PercentageoftheLandandPropertystrategyupdatedperyear
5.2.3f PercentageofLandRegisterupdatespublishedonCouncil'swebsite annually
5.2.3g Percentageofactionscompletedforthelong-termaccommodation strategyannually
5.2.3h PercentageofrefurbishmentworkscompletedannuallyforLeichhardt Oval
5.2.3i Percentageofcompletionofthenewcustomerservicepointin Marrickville
ServiceLevels
CustomerInquiries
That80%ofallcustomerrequestsareaddressedtowithin 10businessdays
StrategicPropertyInvestment Report Astrategicpropertyinvestmentreportisissuedquarterly toCouncil
LandandPropertyRegister
TheLandandPropertyRegisterispublishedannuallyat thestartoftheyear
30.ResourceRecovery Operations
Directorate:Engineering
ResponsibleOfficer: Manager, ResourceRecoveryandFleet
Description
Thisserviceisresponsibleforthedeliveryofresourcerecoveryandwasteservices.
Activities
• ManagethedeliveryofCouncil’swaste collectionservices,eitherdirectlyorthrough contractors.Collectionservicesinclude garbage,foodandgardenorganic(FOGO), recycling,cleanupservicesandhazardous items
• Managetheweekendtransferstationand communityrecyclingfacilities
DeliveryProgramPrincipalActivities2025-29
1.5.1.1 Co-ordinateanddeliverdomesticandcommercialwastecollectionservices
1.5.2.5 *TrialFOGOandrecyclinginselectedparks *Councilpriority
KeyPerformanceMeasures 2025/26
1.5.1a
Increasethepercentageofhouseholditemsreusedandrecycled (Recoveryrate)peryear(2023/24Baseline=76%)
1.5.1b ThepercentageofbookedcleanupsthroughtheOptimobooking system(Baseline2023/24=72,154)quarterly
1.5.1c Reducethepercentageofillegaldumpingincidentsreported (Baseline2023/24=13,706incidents)
1.5.1d IncreasethepercentageofmaterialreceivedattheCommunity RecyclingCentresandHouseholdChemicalCollectionEvents (Baseline2023/24=185.5tonnes)
1.5.1e
Increasetherecyclingrateoftelevisionsandcomputersperyear (Baseline2023/24=79kilograms) 6%
1.5.1f Reducethepercentageofmissedbinsperyear(Baseline2023/24= 32,589)
Encouraging Recycling CommunitySatisfaction Survey
Total Surplus/(Deficit) after
31.ResourceRecovery Planning
Directorate:Planning ResponsibleOfficer: SeniorManager, EnvironmentandSustainability
Description
Thisserviceempowersthecommunitytoworktowardsa zero-wastecommunitythroughservices,educationand support
Activities
• Buildknowledge,improveskills,changeattitudesand behaviourtowardssustainableresourcerecovery
• Developstrategy,policy,majorprojects,binrollouts,manageservicechanges,and advocacy
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection1:AnecologicallysustainableInnerWest
Outcome1.5 Zerowaste
Strategy1.5.1 Reduceresidentialwasteandincreaserecycling
Strategy1.52 Increaserecoveryofhouseholdorganicmaterial
DeliveryProgramPrincipal Activities2025-29
1.5.1 ImplementCouncil’sZeroWasteStrategythrougheducation,campaigns, monitoringandbehaviourchangeprojects
OperationalPlanActions2025/26
1.5.1.2 Implementeducationandcontaminationmanagementstrategiestomaximise recyclingrates
1.5.2.1 Commencethegrant-fundedlitterreductioninitiativeincollaborationwithother areasofCouncilandcommunitygroups
1.5.2.2 Identifyandimplementtwonewreversevendingmachinesforreturnandearn(10c refundoneligiblecontainers)
1.5.2.3 *EmbedCouncil’sfoodrecyclingservice(FOGO)toincreaseparticipationand recovery
1.5.2.4 *ProgresscirculareconomyinitiativeswithintheInnerWest
*Councilpriority
KeyPerformanceMeasure2025/26
1.5.2a Reducewastetolandfill(percapitainkilograms)peryear
1.5.2b Increasethekilogramsoforganicmaterialcollectedperresidentby5% annually(frombaseline2023/24=71.6kg)
1.5.2c Percentageofcontaminatedmaterialrecoveredinthegreen-lidbin peryear
1.5.2d Maintainanannualreductionofwasteinredbins(tonnes)(23/24
Baseline:30,539)
Encouraging Recycling
CommunitySatisfaction Survey
32.Service Transformation
Directorate:Corporate ResponsibleOfficer: SeniorManager, ServiceTransformation
Description
Thisservicesupportsoperationalexcellenceandimprovementacrosstheentireorganisation toensureeffectiveandefficientdeliveryofInnerWestCouncil’spurpose.
Activities
• Implementserviceimprovements
• Undertakeservicereviews
• Deliverserviceimprovementtrainingandsupport
• Deliverenhancedcustomerexperiences
• Manageandsupporttheresolutionofcustomer complaints
• Custodianfororganisationalmanagementand training
• Projectmanagementsystem,trainingandassurance
• Digitalcustomerexperienceplatform
• TrainingandsupportintheAustralianBusinessExcellenceFramework
• CustodianforChangeManagementFrameworkandtraining
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection5: Progressive,responsiveandeffectivecivicleadership
Outcome5.1 Responsivecustomerservice
Strategy5.1.1 Provideresponsiveandinnovativecustomerservices
Strategy5.1.2 Continuouslyimproveourperformancetomeetcommunityneeds
5.1.1 Supportoperationalexcellenceandimprovementacrosstheorganisationtoensure effectiveandefficientdeliveryofCouncil'spurpose
5.1.2 Implementaprogramofservicereviews
OperationalPlanActions2025/26
5.1.1.1 *ImplementtheCustomerExperienceStrategy
5.1.1.2 Developandimplementachangemanagementframework
5.1.1.3 Undertakebusinessimprovementinitiatives
5.1.1.4 Deliverbusinessimprovementstafftrainingprogram
5.1.1.5 Implementandreporttheservicereviewprogram
5.1.2.5 BuildacultureofBusinessExcellence
5.1.2.6 Developaframeworktomaporganisationcriticalprocesses
5.1.2.7 *ProcureandimplementaWebsiteContentManagementSystem
5.1.2.8 DevelopandimplementDigitalExperiencePlatform * Council priority
33.SocialandCultural Planning
Directorate:Community
Description
Thisservicedevelopssocialandcultural policiesandstrategies andcoordinates deliveryoftheDisabilityInclusionActionPlan andReconciliationActionPlanacrossCouncil. Theserviceprotectsandpromoteslocal Aboriginalculturalheritageandhistoryand providessocialandculturaladviceacross Council.Italsomanagestheannualgrants program.
Activities
• Managetheannualgrantsprogram
ResponsibleOfficer: Manager,Social andCulturalPlanning
• Researchemergingsocialandculturalpolicytrendsandtheirapplication
• LeadimplementationoftheDisabilityInclusionActionPlan
• LeadimplementationofReconciliationActionPlan
• Anti-RacismStrategy
• AboriginalCommunityHub
• AboriginalSurvivalMemorials
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection4:Healthy,resilientandcaringcommunities
Outcome4.1 Welcoming,connectedandinclusive
Strategy4.1.1 Celebrate,valueandrespectdiversity
Strategy4.1.2 Buildinclusivity,resilienceandparticipationincommunitylife
Strategy4.1.3 PrioritiseandcelebrateAboriginalandTorresStraitIslander needsand cultureinpolicies,initiativesandstrategies
StrategicDirection5.Progressive,responsiveandeffectivecivicleadership
Outcome5.4 Collaborationandvaluedpartnerships
Strategy5.4.2 Buildresilienceandcapacityoflocalleaders,groupsand communities
DeliveryProgramPrincipalActivities 2025-29
4.1.1 DevelopandimplementtheChildrenandYouthStrategy
4.1.2 Developsocialandcultural policiesandstrategies
4.1.2 LeadtheimplementationoftheDisabilityInclusionActionPlan acrossCouncil.
4.1.3 RecogniseAboriginalandTorres StraitIslanderneedsandvoicesinplans,initiatives, policiesandstrategies
4.1.3 LeadtheimplementationofAboriginalReconciliationActionPlan
5.4.2 Managetheannualgrants programtoenablethecommunitytodevelop projects andprogramstoaddresslocalneeds
OperationalPlanActions2025/26
4.1.1.5 DevelopaWellbeingStrategy
4.1.1.6 LeadthedevelopmentandimplementationoftheChildrenandYouth Strategy
4.1.2.1 LeadtheimplementationoftheDisabilityInclusionActionPlan
4.1.3.1
*Deliverthesecondandthird AboriginalSurvivalmemorialsinIIloura Reserve (Balmain)andKendrickPark(Tempe)
4.1.3.2 *LeaddevelopmentoftheAboriginalCommunityHub
4.1.3.3 Commencedevelopmentofa newReconciliationActionPlan
5.4.2.1 ManageCouncil'sannualcommunitygrantsprogram
*Councilpriority
Key
Support forpeople withadisability CommunitySatisfaction Survey
34.Strategicand CorporateCommunications
Directorate:GeneralManager’sOffice
ResponsibleOfficer: Manager, StrategicandCorporate Communications
Description
Thisserviceprotectsandbuilds Council’sreputation,informscommunitiesandpromotes Council’sactivities,services,policiesandplans
Activities
• PromoteCouncil'sachievements,activitiesand program
• Managesmediarelationships,crisis communicationsandpreparesmediareleases
• Managespublications
• Managesandmaintains Council’swebsite
• Managesthebrandframework
• Undertakesmarketingcampaigns
• Managesthein-houseprintroom
• Managesinternalcommunications
• ProvidesgraphicdesignservicesforCouncil
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection5:Progressive,responsiveandeffectivecivicleadership
Outcome5.3 Engagedandinformedcommunity
Strategy5.3.1 Informourcommunityusingmulti-channelcommunications
DeliveryProgramPrincipalActivities2025-29
5.3.1 PromoteCouncil’sachievements,activitiesandprograms
5.3.1 Delivermarketingcampaignstodriveattendanceatevents,behaviourchangeand increaseawarenessofinitiatives
5.3.1 Managemedia relationships,mediacoverageandcrisiscommunicationsand preparemediareleases
OperationalPlanActions2025/26
5.3.1.1 Implementthedigitalassetmanagementsystem
5.3.1.2 UpdateCouncil’smediapolicy
KeyPerformanceMeasures2025/26
Target
5.3.1a NumberofInnerWestCouncilsocialmediafollowers(Facebook, Instagram,Twitter) Increaseby 2.5%(69,598)
5.3.1b NumberofInnerWestCouncilwebsitepageviews Increaseby 2.5%(7,323,428)
5.3.1c IncreasenumberofInnerWest Councilsocialmediaplatformpost views Increaseby 2.5%
ProvisionofCouncil InformationtotheCommunity CommunitySatisfaction Survey
Through whichofthe followingmeans doyoureceive information about Council?
CommunitySatisfaction Survey 2024
35.StrategicPlanning
Directorate:Planning ResponsibleOfficer: Senior
Manager, StrategicPlanning
Description
ThisserviceplansforthelocationanddesignofdevelopmentintheInnerWest.Itguidesthe deliveryoflocalinfrastructureandprovidesadvocacyandadvicetotheStateGovernmenton largeinfrastructureprojectsintheInnerWest.
Activities
• Protectandenhancethenaturalandbuiltenvironment throughlandusepolicyandstrategyincludingadvocacyto theStateandFederalGovernment
• Guidethedeliveryoflocalinfrastructureensuringit supportsforecastgrowth
• Createanddelivermasterplansforpublicdomainandland useplanningtosupportgrowthandchange
• Planforunique,liveable,networkedneighbourhoodsanda thrivinganddiverselocaleconomy
• ReviewandcommentonStateGovernmentplanningpolicytoensurerepresentationof InnerWestresidents
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection2:Liveable,connectedneighbourhoodsandtransport
Outcome2.1 Housingforall
Strategy2.1.2 Increasesocial,community,affordableand liveablehousing
Outcome2.2 Sustainabledevelopment
Strategy2.2.1 Integrateplanningandurbandesignforpublicandprivatespaces
Outcome2.4 Safe,cleanandaccessiblepublicplaces
Strategy2.4.1 Ensureprivatespacesand developmentscontributepositivelytopublic spaces
StrategicDirection3:Creativecommunitiesandastrongeconomy
Outcome3.2 Adiverseandstrongeconomy
Strategy3.2.2 Manageandplanforfutureindustrialandemploymentlandsand activities
DeliveryProgramPrincipalActivities2025-29
2.1.2 Developplanningcontrolsthatfacilitateadiversityofhousingtypeswithinnew developments
2.2.1 ReviewandmaintainCouncil’splanninginstruments,statutoryandlanduseplans andstrategies
2.2.1 Maintainandupdatedevelopmentcontributionsplans
2.4.1 Design,deliversafeandinclusiveprogramsandmasterplansthatupgradepublic openspaces,towncentres,andcommercialcentres
3.2.2 Developplanningcontrolstoretain,growanduseofindustrialandemployment lands
OperationalPlanActions2025/26
2.1.2.1 *Createplanningcontrolsthatallowthecapacityforatleast7,800 dwellingsby 2029.
2.2.1.1 *UndertakeaCouncilwideLocalEnvironmentalPlan(LEP)
2.2.1.2 *InvestigateadditionalentertainmentprecinctsfortheInnerWest
2.4.1.1 Continuedevelopingpublicdomainmasterplansasperagreedprogram
2.4.1.2 DelivertheMainStreetsStrategy
Building HeightsinTownCentres
CommunitySatisfaction Survey
ServiceLevels
LocalStrategicPlanning Statement(LSPS)
Maintainuptodateplanning controlsLEP/DCP/Development contributions
Assessprivatelyledplanning proposals
ComprehensivereviewofLSPSevery sevenyears
80%within180workingdayssubmittedforGateway Determination
within180workingdayssubmittedforGateway Determination
36.TrafficandTransport Planning
Directorate:Engineering ResponsibleOfficer: Manager,Traffic andTransportPlanning
Description
Thisserviceisresponsibleforundertakingstrategic transportplanning,managingtrafficandparking, anddeliveringtheRoadSafetyProgram
Activities
• Developandimplementstrategictransportplans
• AdvocatetoStateGovernmenttominimiseimpactsofmajorinfrastructure
• InvestigateLocalAreaTrafficManagement(LATM)schemesandprecinctparkingstudies
• DelivertheTransportforNSWRoadSafetyProgram
• ManageCouncil’spayparkingschemes(parkingmeteroperations)
• Managepermitparkingschemes
Strategy4.2.4 Encourageandfacilitateactivetransportationusetoimprove communityhealthoutcomes
StrategicDirection5:Progressive,responsiveandeffectivecivicleadership
Outcome5.4 Collaborationandvaluedpartnerships
Strategy5.4.1 Advocateonemergingcommunityissues
DeliveryProgramPrincipalActivities2025-29
2.3.1 Deliverimprovedpedestrianandactivetransportoutcomesincollaborationwith stakeholders
2.3.2 Deliverimprovedpublictransportandelectricvehicleinfrastructurein collaborationwithstakeholders
2.3.3 Deliverprogramstoimproveroadsafetyandmanagetrafficandparking
2.3.3 Manageworksandactivitiesonroadsandfootpaths
2.3.3 ImplementCouncil’sstrategictransportplans
5.4.1 Advocatetominimiseimpactsofstategovernmentinfrastructureonour community
OperationalPlanActions2025/26
2.3.1.1 ImplementCouncil’sBicycleStrategyandActionPlan
2.3.1.2 Supportsafewalkingaroundlocalschools
2.3.2.1 DevelopandimplementPublicTransportPositionstatement
2.3.1.3 *CommencedesignoftheIronCovewalk/cycleway
2.3.1.4 *PlanfortheGreatInnerWestWalk
2.3.2.2 ImplementtheElectricVehicleEncouragementPlan
2.3.3.1 UpgradeCouncil’sparkingpermitmanagementsystem
2.3.3.2 ImplementCouncil’sParkingStrategy
2.3.3.3 PrepareLocalAreaTrafficManagement(LATM)studies
2.3.3.4 *ImplementInnerWest@40
5.4.1.1 Advocatetominimiseimpactsofstategovernmentinfrastructureincluding WestConnex,WesternHarbourTunnel,SydneyGateway *Councilpriority
2.3.1a Increasethenumberofpeopleusingthebicyclenetworks by50% Establish baseline25/26
2.3.2a IncreasethenumberofelectricvehicleschargingunitsintheLGA 130
2.3.2b Increaseinthemodeshifttowardspublictransport 20%
Assessapplicationsforroadclosuresand streetparties 4-8weeksfromapplication
AdministerstatutoryLocalTrafficCommittee LocalTrafficCommittee–monthly
InvestigateLocalAreaTrafficManagement (LATM)schemesandprecinctparkingstudies Annualprogramdelivered
DelivertheTransportforNSWRoadSafety Program Annualprogramdelivered
Runchildrestraintandlearnerdriver workshops
37.UrbanEcology
Directorate:Planning ResponsibleOfficer: SeniorManager, EnvironmentandSustainability
Description
Thisserviceprotects,enhancesandmanages naturalareas,habitat,foreshores,biodiversity, waterandsoilsacrosstheInnerWest. Itdelivers projectsandoperationalmaintenanceprograms andimplements Council'secologypolicies.
Activities
• Communitynativeplantnurseries,citizen scienceandwildlifemonitoring,bushcare,volunteergroups,vergegardens,advice aboutpestsandnativeanimals
• Grantsandeducationprograms,learningresources,creatinghabitatandnative plantingeducation
• Ecologypolicy,planningadvice,inputonGreenWayandotherinfrastructureprojects, catchmentplanning,riversengagementandeducation
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection1:AnecologicallysustainableInnerWest
Outcome1.2 Resilientbiodiversity
Strategy1.2.1 Maintain,manageandimprovevegetationandtreecanopy
Strategy1.2.2 Protectthreatenedspecies,connectandenhancenaturalareas, biodiversitycorridorsandsensitivehabitats
Outcome1.3 Healthywaterways
Strategy1.3.1 Implementwater-sensitivepolicies,plansandprojects
Strategy1.3.2 Expandriverswimmingsites
DeliveryProgramPrincipalActivities2025-29
1.2.1 Workwiththecommunitytorestorenaturalareas
1.2.2 Prepareandimplementbiodiversityandsupportingstrategies,policiesandplans
1.3.1 Developlocalisedapproachestowatermanagementthroughsub-catchment planning
1.3.2 Collaborateonregionalinitiativeswithstakeholdergroups(SSROC,Parramatta RiverCatchmentGroup,CooksRiverAlliance,andSydneyCoastalCouncilsGroup)
OperationalPlanActions2025/26
1.2.2.1 SupplylocalnativeplantsforCouncil’sNaturalAreas,prioritybiodiversityareasand toresidents
1.2.1.5 *PlanfornewMicroforests intheInnerWest
1.2.2.2 *ProgressshorttermpriorityactionsintheBiodiversityStrategy
1.3.1.1 AdvanceCouncil'sHealthyRiversprogram
1.3.1.2 DeliverGumbramorraSwamprecreationareaatMackeyPark
1.3.1.3 RestorewetlandsadjacenttoBlackmorePark
1.3.2.1 ContinuetohosttheParramattaRiverCatchmentGroup
*Councilpriority
KeyPerformanceMeasures2025/26
NumberofCitizenScienceevents facilitatedbyCouncilperyear
1.2.2c Numberofenvironmentalvolunteerattendancesperyear
38.UrbanForest
Directorates: Engineering/ ResponsibleOfficers:SeniorManager, Planning Operations/SeniorManager, RegulatoryServices
Description
Thisserviceprotects,enhances andmanages theurbanforest comprisingpublicandprivatetrees.
Activities
• Deliverpublictreeplantingprogram
• Maintainpublictrees
• Investigateunauthorisedtreeremovalpromptlyand thoroughlyforcredibleevidence
• Followuponreplacementreplantingtoensure compliancewithreplacementtreerequirements
CommunityStrategicPlan –OurInnerWest2041Alignment
StrategicDirection1:An ecologicallysustainableInnerWest
Outcome1.2 Resilientbiodiversity
Strategy1.2.1 Maintain,manageandimprovevegetationandtreecanopy
DeliveryProgramPrincipalActivities2025-29
1.2.1 Maintain,manageandimprovevegetationandtree canopy
1.2.1 Assessanddeterminetreereferralapplications
OperationalPlanActions2025/26
1.2.1.1 *Continuethepublictreeplantingprogram
1.2.1.2 DelivertheUrbanForestPolicyandStrategicActionPlan
1.2.1.3
ProvideoperationalplansandCity-WideMaintenanceProcedureforpublictree management
1.2.1.4 Provideprivatetreeassessments
KeyPerformanceMeasures2025/26
1.2.1a
1.2.1b
1.2.1c
*Numberoftreesplanted
Percentageoftreepermitapplicationspruningorremovalonprivate landassessedwithin28days
Inputtodevelopmentapplicationsinvolvingtreeworksprovided within14days
*Councilpriority
Tree Management CommunitySatisfaction Survey
ServiceLevels
Customerservice
Respondtocustomerrequestswithin10days
Treepermits Assessapplicationsfortreepruningorremovalonprivate landwithin28days
Developmentapplications Provideinputtodevelopmentapplicationsinvolvingtree workswithin21days
39.UrbanSustainability
Directorate:Planning ResponsibleOfficer: SeniorManager, EnvironmentandSustainability
Description
Thisservicedevelopsandimplementsclimatechangestrategy,policyandprojects,provides internalenvironmentalsustainabilityadviceandsupporttoCouncil’s serviceunits.Itsupports thecommunitythroughsustainabilitypartnerships,projectsandcapacitybuilding.
Activities
• FinalisetheClimateRiskAssessmentanddevelopandimplementtheClimate AdaptationStrategy
• PlanandsupportCarbonneutralCounciloperations
• Planandsupportenergyefficiencyandsolarcapitalworks
• PlanandsupportphaseoutofgasfromCouncilfacilitiestoallelectric
• InternalsustainabilityadviceandsupporttoCouncilunitsonpolicies,plans,projects
• MonitorandreportCouncilwater,energy,fuelconsumptionandcarbonemissions
• CommunityenvironmentalsustainabilityworkshopsandeventsincludingInnerWest GreenLivingCentreprogramandFootprintsEcoFestival
• CommunityEnvironmentalGrants program
• CommunitygardenspolicyandsupportincludingfacilitatetheCommunityGardens network
• FacilitateSustainableSchoolsNetwork
• SupportstrategicplanningtoembedsustainabilityinCouncilplanningcontrols
CommunityStrategicPlan -OurInnerWest2041Alignment
StrategicDirection1:AnecologicallysustainableInnerWest
Outcome1.1 SustainableLeadership
Strategy1.1.1 Connectandshareinformation,knowledgeandtoolstolivesustainably
Outcome1.3 Healthywaterways
Strategy1.3.1 Implementwater-sensitivepolicies,plansandprojects
Outcome1.4 Zeroemissions
Strategy1.4.1 Implementstrategiesto reduceandmitigategreenhousegasemissions
Strategy1.42 Buildlocalresilienceandadapttoclimatechange
DeliveryProgramPrincipalActivities2025-29
1.1.1 Implementourclimateandsustainabilitystrategiesthroughcommunitynetworks, partnershipsandprograms
1.3.1 Undertakelitterpreventioninitiativesthatprotectwaterwaysandnaturalareas
1.4.1 Finalisetheorganisation-wideclimateriskassessmentandadaptationplan
1.4.2 Developandimplementclimatechangestrategy,policyandprojects,while providinginternalenvironmentalsustainabilitysupport
OperationalPlanActions2025/26
1.1.1.1 DeliverCouncil'ssustainabilityprogramattheInnerWestSustainabilityHub
1.1.1.2 DeliverCommunityEnvironmentGrants
1.1.1.3 HoldCouncil'sEcofestival
1.4.1.1 DevelopandadopttheClimateAdaptationPlan
1.4.2.1 DeliverCouncil'slow-incomeenergyefficiencyprogram
1.4.2.2 AdopttherevisedClimateandRenewables Strategy
Environmental Education Programs andInitiatives
CommunitySatisfaction Survey
KeyPerformanceMeasures 2025/26
1.1.1a
1.4.2a TonnesofcarbonemissionsgeneratedbyInnerWestCouncilper year
1.4.2b
