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Advertising Supplement

Home Warranty Products That

Real Estate Professionals Count On

Learn how American Home ShieldÂŽ Home Warranties can help you and your clients.

Welcom Home e


Why Real Estate Professionals

What is

A HOME WARRANTY? An American Home Shield Home Warranty is a one-year service agreement that covers the repair or replacement of many major home system components and appliances. Breakdowns are typically due to normal wear and tear, so it’s not a matter of if important items will fail, it’s a matter of when.

Who is

AMERICAN HOME SHIELD? American Home Shield founded the home warranty industry in 1971. Today, we’re still the largest provider of home warranties with more customers choosing us for coverage against costly breakdowns of appliances and home system components. We’ve paid out more than $2 billion in service requests in the last 5 years alone. For more than 45 years, our goal has remained the same — to protect our customers’ budgets and homes while providing convenient and excellent service.

PA I

3 01 DS IN C E 2


Choose American Home Shield

Why

AMERICAN HOME SHIELD? We help ease the stress of worrying

Over 14,000 contractors nationwide.

about unexpected covered breakdowns

We go to great lengths to ensure

and the high costs that come with them.

contractors meet our standard of quality.

We're here for you and your clients.

We stand by our work.

Service requests can be made 24/7 online.

days of service, we’ll send a contractor

We assign a professional contractor to

back to address it at no additional cost.

Know your clients are protected.

If a repair or replacement fails within 60

diagnose the problem and offer a solution.

Every package from American Home Shield

CAN HELP PROTECT YOUR CLIENTS’ BUDGET BECAUSE: • Your clients don’t pay the full cost of repairing or replacing items covered by their home warranties. • The agreement helps cover the repair or replacement of covered items, regardless of age, make or model — and a home inspection is not required. • If the covered item can’t be repaired, we'll replace it or offer an alternative solution!


An AHS ® Home Warranty CAN HELP YOU:

• Reduce post-closing involvement • Build business through more referrals • Increase client satisfaction • Save time so you can focus on your next closing • Win more listings • Assist with multiple offers • And more


Marketing Tools for Real Estate Professionals Our range of professionally designed marketing materials, such as brochures, flyers, door hangers, and more, can help you communicate the value of your services and the benefits of an American Home Shield Home Warranty.

Request these materials

AT NO COST TO YOU!

Access American Home Shield

ON THE GO

Register for MyAccount Pro to securely access AHS at your convenience — no phone calls required. Enter a new home warranty plan application

Change customer plans and place service requests

Add and edit closing information

Email order confirmations and escrow information

For additional information on MyAccount Pro or to request marketing materials, reach out to your AHS Account Executive at ahs.com/find-rep.


What your clients can expect

DURING A SERVICE REQUEST:

1

Check Agreement

2

Contact Us

Refer to the agreement to verify what items are covered by their American Home Shield Home Warranty.

If the item is covered, your client can visit ahs.com to place a service request or call our 24/7 customer service line toll-free at

5

Email Confirmation

6

Schedule Service The assigned service contractor will call your client during regular business hours to schedule an appointment time to visit the home and diagnose the issue of the covered item.

800 776 4663.

3

4

Trade Service Call Fee Payment Your client will pay a Trade Service Call Fee using the payment source on file. This fee is paid per service (plumber, electrician, etc.) and is typically less than their standard service rate.

7

Diagnosis and Repair

8

Follow Up

Contractor Assigned American Home Shield will then assign a service contractor to come out to assess the breakdown of the covered system or appliance. AHS assigns a service contractor within 15 minutes or less 93% of the time.

Your client will receive a confirmation to the email address we have on file, verifying the request has been assigned to a service contractor and who the contractor is.

The contractor will diagnose the problem and contact us. Based on the contractor’s diagnosis, we’ll determine whether your client’s problem is covered by their home warranty plan. If it is covered, the contractor will repair or replace the covered item.

Your client will receive an email or phone call after any covered service has been performed, so we can make sure the problem was resolved to their satisfaction.


Who to Contact To find and connect with your local AHS Account Executive:

ahs.com/find-rep Website for real estate professionals:

ahs.com/realestate Website for home buyers and sellers:

ahshome.com Sales information for real estate professionals:

800 735 4663, Ext. 1 To place service requests for covered items: Call 800 776 4663 or log in to MyAccount Pro at pro.ahs.com


Get started today at ahs.com/realestate or call 800 735 4663. Š 2018 American Home Shield Corporation. All rights reserved.

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