Information Technology

Statistics

Tickets Opened: 311

Tickets Closed: 271

Average Ticket Closure time: 8 Days

Incidents per Endpoint: 1.19

Employment Outlook

We are working with HR to post the position for a Level II/Senior engineer position

Notable Events

AT&T has finally completed the install of the fiber Circuit for public safety building. We will be working over the next week on the networking and final go live for this site to be fully usable

We are continuing on our computer deployment project and are replacing an average of 4 computers each week

We will be working to roll out MFA for all staff within the next 60 days for all computer and email logins

We will continue to work with Finance on the go live of ADP Time management software as well as hosted ERP software

We continue to work with the PD on multiple projects including new computers, updated software, new body cams/taser integration, and Fusus Camera project

We will be migrating the final servers hosted at City Hall to the core data center at public works

We will be working with Mr. Clark on the implementation of the SeeClickFix application

EMPLOYEE AWARDS/ACCOLADES/ACCOMPLISHMENTS

As of this Month, Jimmy has completed 3 parts (and received certificates) of his 6month training program