Corporate Training The foundation of any successful business is a workforce of well-trained, efficient employees. Trainees benefit from in-depth courses to sharpen their current skills and gain knowledge in emerging trends and technologies, without a substantial time investment. Richland College Corporate Services courses are designed to create engaged, productive employees in a format that meets your company’s needs, time frame and budget – giving you a competitive industry advantage.
Experience Counts Our instructors, who are experienced practitioners in their industries, understand the practical issues and challenges faced by today’s organizations. Industry-specific, quality courses ensure that your staff receives targeted knowledge with real-world applications.
Design Your Own We also offer customized programs designed to your specifications and delivered where and when you choose. Our training staff can translate your needs into focused, effective courses and programs. Your employees will learn new solutions and best practices that they can use on the job right away. Contact us to learn more.
C.E.U. Continuing Education Units are recognized nationally as a measure of substantive in-service education and training. Certificates of completion are issued at the conclusion of vocationally related courses to students who successfully complete the required coursework. Completion is based on a minimum of 90% attendance. Calculations of CEUs are based on one-tenth of the total hours of the course. For more information, please call 214-360-1222. 1
Table of Contents
Business Productivity ........................................................................ 2-3 Business Software Applications ...................................................... 4-5 Customer Service ...................................................................................6 Electrical .................................................................................................7 Industrial/Manufacturing .............................................................. 8-10 Language............................................................................................. 11 Leadership/Supervision .............................................................. 12-13 Mechanical .......................................................................................... 14 Safety................................................................................................... 15
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Business Productivity “This course was both educational and entertaining. It kept your interest and gave useful scenarios for applying content to ‘real-world’ situations.” Jessica Prather, Kapstone Container employee Polishing Your Business Communication Skills
Behavioral Interviewing Studies have shown that the cost of making a ‘bad hire’ is equivalent to between two and five times the salary of the position. Based on the premise that past behavior is a key indicator of future behavior in similar situations, behavioral interviewing greatly increases the chances of hiring someone with the correct skill set. This interactive class will cover the key aspects of preparing for the interview as well as questioning techniques and how to assess the candidate for job fit.
Business Writing This course will give many useful tips and techniques for helping ensure your communications are read and acted upon. It covers the basic elements of composition and skill development in composing clear, concise and professionally written communications.
Conflict Management Destructive conflict can lead to poor communication, lack of collaboration, poor decision-making and the inability to effectively meet business objectives. This course will arm you with the skills you need to decide the best approach to handle conflict, and then the opportunity to practice using the skills. Class includes discussions, exercises, self-assessments and action planning.
Efficient and Effective Meetings In this course trainees will learn what to do before, during and after meetings to help them run efficiently and effectively. Class will participate in mock meetings. Upon completion, trainees will be able to prepare an effective meeting agenda, lead a meeting and keep it on track/focused on achieving the meeting’s objectives, and follow-up on activities to ensure action items are completed on time.
Interviewing – How to Conduct One The most important aspect of any business is recruiting, selecting, and retaining top people. Research shows those organizations that spend more time recruiting high-caliber people earn 22% higher return to shareholders than their industry peers. Many companies rely on outdated and ineffective interviewing and hiring techniques. This critical responsibility sometimes gets the least emphasis. How do you keep from hiring someone whose best skill is coming off well in a job interview? Participants will learn how to prepare, set the candidate at ease, design the interview, ask valuable questions, listen, participate in a Q and A by the candidate, and close and set expectations with the candidate.
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Business Productivity Lean Office A mix of classroom learning and interactive live simulation where trainees assume the roles of managers and workers within a company. Lean definitions and techniques are learned as trainees work, transforming a confused and slow process into an efficient, effective and predictable one.
Polishing Your Business Communication Skills This course will help you develop effective business communication skills. The course examines how tone affects the reader and jargon interferes with clear communication. In addition, the course discusses writing styles, using rules of email etiquette and corporate communication styles as a basis for assessing and improving writing style.
Presentations: Creating Impact The number one fear is public speaking. This course is designed to help participants gain a better understanding of how to create impact by enhancing delivery techniques and strategies. The practical and highly interactive approach allows students to walk through the skills and then practice a presentation while being videotaped. The speaker will also have the opportunity to be peer coached allowing all of the participants to learn not only by actually giving a presentation but also through observation.
Project Management Fundamentals Course covers methods for planning and controlling projects including concepts and models, critical path, analysis of time/cost benefits, and resources utilization.
Stress Management Stress makes your body produce chemicals that tax your organs and tissues. It can lead to aches and pains and worse. What stresses you? What happens to you when you are stressed? What can you do to reduce or eliminate some of the stress in your life? This interactive class will help answer these questions for you. The main focus of this class will be for you to create a personal action plan, using the information and experiences from this class, to better cope with the stress in your life.
Taking Notes and Writing Minutes This class is the perfect companion class to the Efficient and Effective Meetings class. It focuses on what to record during meetings and how to format meeting minutes so they are easy to use and action items are clearly identified.
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Business Software Applications “I knew absolutely nothing and never created my own Excel spreadsheet. I am very confident and excited to get back to the office!� Jeff Wells, Interceramic employee Excel II
AutoCAD I Hands-on course covers the fundamentals of drawing, printing and dimensioning 2D drawings using AutoCAD. Students will learn to accurately create/modify/read mechanical and architectural 2D drawings.
AutoCAD II Intermediate course will teach students to create multiple objects with arrays; draw and edit polylines, multilines and splines; use advanced drawing construction; perform basic 3-D drawings including isometric drawing.
AutoCAD IV Course explores 3-D coordinates and constructions, user coordinate systems, mode space viewports, and 3-D surface modeling techniques.
Access (levels 1, 2, 3) Introductory, intermediate and advanced database concepts. Topics include database basic design, queries, and creating forms and reports. More specialized topics cover creating custom reports, multiple table queries, data analysis and modifying the database structure.
Excel (levels 1,2,3) Introductory, intermediate and advanced spreadsheet concepts. Topics include fundamental formula creation, formatting, editing and moving and copying data. More advanced topics continue with statistical and financial functions, report generation, customization, macro programming, database functions and merging/linking spreadsheets.
Outlook In this course students will learn how to manage time and information, quickly search communications, organize work, and better share information with others, all from one place.
PowerPoint (levels 1 & 2) Introductory and advanced presentation concepts. Students will learn how to create, design and deliver a PowerPoint presentation which includes clip art, animation, sound and inserted charts. Advanced topics cover multimedia presentations that include slides, charts, and special audio and visual effects. How to combine other software applications into a presentation will also be covered.
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Business Software Applications MS Project Course focuses on project basics. Students will gain the skills needed to efficiently and effectively set up projects, manage tasks and resources, track status and report projection information.
SolidWorks – Basic Course covers the foundation of SolidWorks such as modeling tools, techniques and the creation of mechanical parts. Students will learn to navigate the user interface, sketch and perform basic parts modeling, dimension parts, edit models, render parts and print drawings.
SolidWorks – Advanced Continuation of SolidWorks – Basic. Course emphasis will be on creating assemblies from parts, light animations, surface modeling and developing complete drawings from a Solid Works assembly.
SolidWorks – Simulation Course covers Finite Element Analysis. Students will learn simulation techniques, perform various simulations, and analyze results.
SolidWorks – Die & Mold Course covers creating mold assemblies derived from part designs and automating the production of the mold. Students will incorporate lifters, side cores and core pins into the mold design and also design electrodes for molds.
Word (levels 1, 2, 3) Introductory, intermediate and advanced word processing concepts. Students will learn how to create, edit, format text and navigate in a document. Advanced topics cover illustration of documents using graphics in a text box, WordART, drawing shapes, creating/formatting a table and finalizing a page layout.
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Customer Service “Richland College has been a true partner in helping us provide an exceptional guest experience to our customers. They took the time to really learn our business and develop targeted training specific to our museum environment. Our instructor has taken such a personal interest in our business that many employees think she is a museum employee.” Mike Costello, Vice President, Human Resources Perot Museum of Nature and Science
CUSTOMER SERVICE Fine tune your customer service skills to make each contact with an employee, visitor or guest a positive and rewarding experience. This practical and logic skill-building program is designed to create memorable short and long-term relationships with internal and external customers. The result is a customer that feels good about the transaction and would refer your product or services to others. A special module on coaching is provided to help supervisors model and pass on the methodology and skills. The training is divided into three parts: The Skills Learn how to define your customer and better understand their emotional and rational needs. Understand the power of words, sounds, and body language. Examine how a customer views and interprets these types of communication in person or with their ears during a phone call. Learn some tips and tricks for interacting with customers such as conversation grabbers and the use of open and closed questions. The Conversation Analyze the parts of a customer service conversation including - the situation; needs clarification; accountability; verification; and closing. Also learn tools for diffusing situations with angry customers to they feel better understood and the outcome is mutually beneficial. Coaching for Customer Service Learn how to coach your co-workers and employees with a focus on customer service. Coaching adds polish to a skilled performance, can help with problemsolving and can enable employees to meet challenges of customer service inside and outside the organization. This class will teach you how to apply customer service training to coaching from the company, people and leadership perspective. The “coaches” in this training will learn tools to ensure they are speaking the same “language” and setting good examples for co-workers and employees. ***Training can be customized for diverse work environments including retail, service, manufacturing, municipalities, education and tourism venues.
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Electrical “The instructor presented many examples both hands on and real life that provided me with increased level of understanding. I think the mix of theory and hands-on was balanced and maximized my learning.” Alan Thompson, Electrical Basics employee Electrical Troubleshooting
Electrical Basics An introductory course in the fundamentals of basic electrical theory, control panels, component identification, motor design and application. Electrical schematic diagram analysis and the proper use of multi-meters is also covered.
Electrical Theory and Drawings An introduction to DC logic, sensors, and troubleshooting. In addition, students will learn about control panels, motor starters, and digital / analog sensors.
Electrical Troubleshooting Electrical troubleshooting course that integrates all concepts and principles covered in Electrical Basics. A system wide approach is used in integrating many different industrial components. Students will learn to properly assemble and wire up electrical panels and power connections used in commercial applications, effectively troubleshoot AC/DC circuits using customer drawings and correct diagnostic equipment.
Motor Controls This introductory course covers commercial electrical motors including components, electrical circuits, variable frequency drives, starters and controls. Students will be introduced to electrical motor theory as well as have an opportunity for practical hands on application of troubleshooting using schematic and diagrams.
PLC System Controls, Troubleshooting and Sensors This course is based around troubleshooting circuits that include PLC’s and variable speed drives with multiple inputs and outputs allowing the student to read and understand complex circuit drawings.
Variable Speed Frequency Drives This course is designed to guide and assist technicians in gaining an understanding of setting up, operating, and troubleshooting variable speed drives through lecture and hands-on training. Students will identify basic features and setup procedures for most drives, troubleshoot fault codes associated with motor circuits, and understand input drive methods 0-10 volts and 4-20 milliamps
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Industrial/Manufacturing “Working with Richland College was a very rewarding opportunity for many of our employees. These employees were challenged in Lean Six Sigma and several other courses in career and leadership development. These training opportunities were made possible thanks to a training grant provided by the Texas Workforce Commission. Working with TWC during this process was a great opportunity that not only helped increase the skill level of our employees, but the employees also felt it was a very enriching experience.” Jon Diggs, HR Manager Interceramic
5S Implementation This course is the foundation for creating a lean environment. The basics of five S’s – Sort, Set in Order, Shine, Standardize, Sustain; the cleaning and straightening activities that are the foundation of all workplace improvements.
Blueprint Reading An introduction to symbol interpretation and calculations related to industrial schematic diagrams. Students will use industry diagrams to perform troubleshooting activities.
Forklift Certification This course includes forklift design, controls and instrumentation, comprehensive pre-use inspection, and forklift stability and factors affecting stability. Course includes hands-on training. 3 year certification given upon successful completion.
HVAC Basic HVAC Systems and Controls This course is designed around a self-contained thermal systems trainer for the 70% hands-on student exercises. This course will introduce the student to the basic principles of thermodynamics and aid in their understanding of thermal system design and operation.
Advanced HVAC Systems and Controls In depth instruction of the thermodynamic heating and cooling process. The course includes gas laws and phase equilibrium, phase diagrams and an introduction to heat pumps.
EPA Section 608 Technician Certification An introduction to the rules and regulations of the EPA section 608 refrigerant guidelines as well as preparation for the EPA examination process.
High Performance Manufacturing Processes and Production Certification (CPT Certification) This nationally recognized program is designed to enhance core knowledge and skills of critical plant functions for production workers from entry-level to midtechnical level. Course includes testing for portable Certified Production Technician (CPT) certification from Manufacturing Skill Standards Council. 9
Industrial/Manufacturing Lean Six Sigma Green Belt This course blends e-learning with instructor led classes. A company specific Capstone Project is incorporated throughout the course. In the Capstone, trainees apply their new skills, use the tools and complete DMAIC tollgate reviews.
Principles of Lean Manufacturing Course covers the fundamentals of lean concepts in a manufacturing environment. It includes a systematic approach to maximize customer value while reducing cost and lead-time by continuously eliminating non value-added activities.
Quality Practices and Measurement Certification (CPT Certification) This nationally recognized course is designed to enhance core knowledge and skills for production work from entry-level to mid-technical level. Course includes testing for portable CPT certification from Manufacturing Skill Standards Council. Course teaches trainees how to check calibration of gages and other data collection equipment, inspect materials and product/process at all stages to ensure they meet specifications, use common measurement systems and precision measurement tools and take corrective actions to restore or maintain quality. Trainees will also learn the fundamentals of blueprint reading as well as how to document the results of quality tests and process outcomes/trends.
Root Cause Analysis Course provides basic tools used for problem solving (Q7 tools, DMAIC, 5 whys) and a systematic approach to identify and address the root cause of problems for team leads and technicians. Students will present analysis and suggest corrective actions.
Safety and Maintenance Awareness Certification (CPT Certification) This nationally recognized course is designed to enhance core knowledge and skills for production work from entry-level to mid-technical level. Course includes testing for portable CPT certification from Manufacturing Skill Standards Council. Maintenance portion of course teaches trainees to recognize potential maintenance issues with basic production systems, including knowledge of when to inform maintenance personnel of problems with electrical, pneumatic, hydraulic and machine automation systems. Safety course teaches how to utilize effective, safety-enhancing workplace practices.
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Industrial/Manufacturing Shop Math Course is designed to assist trade and production workers in developing mathematical skills needed for making measurements and performing computations. Coursework focuses on English and Metric units of measurement, ratios, and geometry and trigonometric functions.
Video Jet Training This course covers the theory of operation as well as the maintenance and troubleshooting techniques of the most common types of non-contact type jet printers used in today’s manufacturing identification process. Student will learn to perform the necessary troubleshooting needed to maintain printer equipment.
Welding Course covers an introduction to oxy-fuel and arc welding as well as cutting practices and procedures. Student will learn to demonstrate relevant safety procedures and perform basic and intermediate level welds.
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Language “For the first time since I started my job, I was able to assist Spanish-speaking customers without the help of other personnel.” Barbara Moreno, Dallas County Clerk’s Office
Command Spanish authorized provider The newest field in language learning is occupational Spanish. Command Spanish®, Inc. is America’s #1 provider of occupational Spanish and crosscultural programs and seminars for working adults. All programs and materials are the result of careful research and on-the-job shadowing. What is occupational Spanish? Adults attending an occupational Spanish class learn on the Spanish phrases, statements, questions, and commands needed for their specific job requirements. There is no attempt to teach the whole language. Nurses learn how to assist and treat patients in Spanish, not to discuss the weather. Police officers are taught how to arrest criminals in Spanish, not to order tacos in a restaurant. Training can be provided for a wide range of occupations including medical, education, industry and manufacturing, hospitality, criminal justice, public safety and business/commerce.
ESOL The English for Speakers of Other Languages (ESOL) curriculum is designed to develop a student's language proficiency in the areas of listening, speaking, reading, and writing. The plan of study consists of sixteen courses divided into four proficiency levels and four skill areas (Listening-Speaking, Reading, Writing, and Grammar). A student enters this program by taking an English placement test and then by being advised by a specially trained ESOL instructor.
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Leadership/Supervision “Potential life-changing moment, if you take this course and pay attention.” Angie Gill, CDS employee Enhancing Your Professionalism
Custom Solutions Our customized training solutions are tailored to meet the unique needs of your company’s culture and business strategies. Our staff of corporate trainers possess real world experience and have helped clients successfully work through many organizational challenges. Some relevant topics include: Effective Communication – sets the blueprint for creating relationships that compel people to not only work together, but want to work together. Effective Communication (pre-requisite for all Leadership courses) Constructive Feedback Self Expression Critical Thinking Performance and Development – Learning about yourself is step one in helping others learn about themselves. Maximize your strengths and focus on areas for improvement and professional development. DiSC Emotional Intelligence Accountability Creativity – Thinking Outside the Box Critical Thinking Managing Job Stress Enhancing Your Professionalism Time Management ®
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Motivation and Recognition – Learn what drives your team and help them perform and excel in the workplace. DiSC Motivating Your Team Generations: Similar or Different? Listening & Asking Setting Performance Expectations Recognition ®
Change Management – Explores how to address change in a way that communicates positively, plainly and efficiently to team members. Change – Making the Shift Change and the “Cheese” Experience Generations: Similar or Different? Learning Styles 13
Leadership/Supervision Coaching and Delegation – Teach and empower direct reports to do their work and to do it well so the supervisor’s role and oversight can be scaled back reserving more time to manage their own workload. Developing Others Coaching and Delegation Constructive Feedback Goal Setting Learning Styles Performance Review Conversation Many managers see performance appraisals as nothing more than an empty, bureaucratic exercise forced on them by HR. Along with a high percentage of employees who feel appraisals are pointless as well. Is there a link? The performance review can enhance the relationship with employees, improve performance for the organization, and enhance employeemanager communication significantly. Putting your best effort into performance appraisals will result in benefits exponential to the time spent during the process.
For more information or to schedule a needs analysis with one of our trainers, call 214-360-1222.
Richland College is an authorized provider of the following branded training: Achieve Global AchieveGlobal specializes in strategic performance improvement solutions for leadership and teamwork development, customer loyalty, and sales effectiveness. Courses are grounded in core skill development, not theory, and behavioral modeling methodology.
DiSC DiSC® is the leading personal assessment tool used by more than 40 million people to improve work productivity, teamwork and communication. The DiSC model provides a common language that people can use to better understand themselves and to adapt their behaviors with others. This can be within a work team, a sales relationship, a leadership position, or other relationships DDI Development Dimensions International, or DDI, is one of the top talent management consultancies with over forty-five years of experience and innovation. DDI can help companies transform the way they hire, promote and develop their leaders and workforce. The outcome? People ready to instigate, understand and execute business strategy, and address challenges head-on. Following is an example of one DDI series that is available. 14
Mechanical “This was the best training I have ever taken. I learned how to read schematics and now have a clear understanding of both hydraulic and pneumatic systems! Great material and great instructor.� Justin Haas, Unity Manufacturing Hydraulics & Pneumatics
Basic Measurement Tools This course will introduce common measuring devices and the proper technique for obtaining accurate measurements in an industrial environment. Devices include steel ruler, protractor, micrometers, center finder, thread pitch gauges, dial indicators and dial calipers.
Hydraulics/Pneumatics This course is designed to develop an understanding of hydraulic and pneumatic components, circuits, and principles. With so many similarities between hydraulics and pneumatics, the two industrial classes are taught side by side.
Mechanical Drives and Power Transmissions Course on commercial mechanical drive systems including belt and chain drive systems, and the use of gear boxes with an emphasis on troubleshooting and maintenance. The course includes reverse dial shaft alignment and vibration analysis.
Mechanical Print Reading Introductory mechanical print reading course. Covers symbol interpretation and calculations related to commercial mechanical schematic diagrams.
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Safety “I now feel confident to help during an emergency.� Steven Morris, Sherwin-Williams employee First Aid/CPR/AED Training
ARC Flash 70 Course covers arc flash protection and the standards set forth by the National Fire Protection Association (NFPA). Topics include energy control strategies and procedures; personal protective equipment configurations and protective materials; and safety techniques. At the end of training, successful participants will obtain NFPA certification.
CPR/First Aid/AED Classroom, video-based, instructor-led course that teaches students critical skills needed to respond to and manage a first aid, choking or sudden cardiac arrest emergency in the first few minutes until emergency medical services (EMS) arrives. Students learn skills such as how to treat bleeding, sprains, broken bones, shock and other first aid emergencies. This course also teaches adult CPR and AED use. This course is for anyone with limited or no medical training who needs a course completion card in first aid, CPR and AED use to meet job, regulatory or other requirements.
OSHA 10 Course includes specific training techniques involving safe handling of blood and air borne pathogens as well as general safety and security on the premises. MSDS and the right to know are covered and Occupational Safety and Health Administration regulations, inspections, penalties, and compliance. 2 year certification given upon successful completion.
Safety/HazMat (can be delivered in Spanish) This course covers techniques involving the safe handling of blood and air borne pathogens, as well as general safety and security on the premises. It also addresses the right to know and MSDS and outlines OSHA regulations, inspections, penalties and compliance.
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