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retail focus

OCTOBER 2016 : £6.75 #80

October 2016/issue 80


designjunction 2016: Warehouse: Wrangler Roadhouse: KitchenAid Experience Store: Lighting Supplement: RIBA Regent Street Windows Project: Readers’ Choice Award: Focus on Mannequins: Q&A

Urban chic

Warehouse brings the outside in

designjunction : Wrangler Roadhouse : KitchenAid Experience Store : Lighting Supplement RIBA Regent Street Windows Project : Readers’ Choice Award : Mannequins




Check out our brand new websi www.barthelmessu

Design & complete visual merchandising solutions Global Manufacturing and Logistics CNL Mannequins Decorado off the shelf decor and props Oct_2016_dps.indd 4-5


d e t r a t s t e g s ’ t Le #vminspiration SPRING SUMMER




2017 Used regularly by retail display teams, pre visualisation comes to life during a visit to our showroom. We can create full prototypes ready for you to see and work with, which can be changed and re-worked during your visit. We can then implement them in an authentic shop window and test their impact in advance, providing pre production samples for you to test and sign off.

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17/10/2016 16:30



The new-look Warehouse store on London’s Argyll Street is designed to feel like a continuation of the street, balancing modernity with a gritty urban character.

73 Readers’ Choice Award

10 designjunction 2016

64 7 8

Leader Diary

12-18 News 20-22 Window shopping Inspiring window displays from around the globe.

24 27

Top of the POPS Karl McKeever In the world of retail we are used to looking one or two years into the future to predict how trends will shape the industry, but sometimes it’s worth looking further ahead, says Karl.

88 Focus on: Mannequins

43 Lighting supplement

RIBA Regent Street Windows Project

28-38 P roject Focus


Warehouse : Wrangler Roadhouse : KitchenAid Experience Store

O  pinion The South Korean market is expanding and it’s one that British retailers can learn from, claims Gregor Jackson, partner at retail design firm, gpstudio.

77-86 P roducts Products and services for the retail industry.


Q&A Francisco Nogueira, managing director for the UK and Ireland for Nespresso, talks customer experience, growth opportunities and his favourite morning coffee.

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welcome October ‘16 September once again saw the London Design Festival take over much of the city. From Alison Brooks Architect’s The Smile and L’Eden by Perrier-Jouët to designjunction at King’s Cross and the inaugural London Design Biennale at Somerset House, there really was something for everyone. The RIBA Regent Street Windows Project once again partnered with the London Design Festival to showcase a series of stunning shop windows with an architectural twist. The installations, which this year extended beyond Regent Street to include Liberty on Great Marlborough Street and the RIBA office HQ on Portland Place, played on movement and materials; colour and texture; and heritage and storytelling (pages 64-68). At King’s Cross, designjunction held its most ambitious show to date, representing more than 200 brands across key locations, including Granary Square, The Canopy and The Gallery. In line with the theme ‘Immersed in Design’, the show collaborated with the King’s Cross Development and Central Saint Martins, UAL, to deliver a four-day programme of design exhibitions, installations, retail experience, events and workshops. Design agency Furniss & May spent most of its time at Cubitt House, exploring the collections and details of a few great brands (pages 10-11). Kitchen appliance brand KitchenAid also held a special event during the festival to coincide with the opening of its very first Experience Store, on London’s Wigmore Street. Take a look around the space, designed by Cosimo Sesti with Maestria, in this month’s Project Focus (pages 37-38). There is still time to vote for your favourite window scheme in the Retail Focus Readers’ Choice Award 2016 (pages 73-74). Voting closes on Monday 31 October and the winner will be announced at the VM & Display Awards in November. Good luck to the shortlisted projects! Gemma Balmford Editor

Managing Editor


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Search Retail Focus For subscription enquiries please email: Retail Focus is published 12 times a year by Retail Focus Promotions Ltd, Yeomans, Bassetts Lane, Woodham Walter, Maldon, Essex, CM9 6RZ. system or transmitted in any form without permission. Please address all enquiries to the editor at the above address. The opinions expressed in Retail Focus are the views of the writer and do not necessarily reflect the views and opinions of the publisher. Every effort has been made to ensure accuracy of the information contained in these pages. We will assume permission to publish any unsolicited material unless otherwise stated. ©Retail Focus Promotions Ltd 2016.


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MAPIC Palais des Festivals, Cannes, France 16-18 November 2016 International retail property event Mapic will bring together more than 8,000 participants for three days of exhibition, conferences and networking events, MAPIC provides visitors with the opportunity of meeting and doing business with established and emerging international retailers. Targeting all types of retail property, including city and shopping centres, factory outlets, leisure areas and transit zones, the event enables retail real estate players to connect and grow their business, while the new Trends Hub highlights the latest innovations in the retail real estate industry. MAPICWorld

LuxLive ExCel London 23-24 November 2016 The annual event bringing together lighting professionals to share knowledge and discuss developments in the sector. More than 300 exhibitors will take part and the comprehensive programme of talks, debates and panel discussions will include a number of retail lighting topics. Turn to pages 49-51 in our lighting supplement for a preview of the show.

VM & Display Awards The Bloomsbury Big Top, London 24 November 2016 The VM & Display Awards recognise and celebrate the best in visual merchandising and retail display. The awards moved to a new venue last year — The Bloomsbury Big Top in London, and will include the Retail Focus Readers’ Choice Award. Visit the website for table and ticket enquiries. VMDisplayAwards


Retail Design Collective New York City 7-9 December 2016 A collection of the world’s top visual suppliers will come together in New York City to showcase the latest and greatest visual products and trends in intricate, spectacular showroom settings. Retailers, visual merchandisers, designers or anyone in the retail design industry will benefit from attending. shopassociation /Events keep up-to-date with the latest events in your industry

Photo: Messe Dusseldorf / ctillmann


nt is the or size, a shop fro Whatever shape years the 27 r Fo . rld th e wo retailer’s face to Show have VM and Display exhibitors at the one of many Be e face of retail. helped create th suppliers, all d an rs ners, make inspirational desig st impression. ng the perfect fir focused on creati nd space today. So book your sta h April 2017 lay Show, 5th- 6t The VM and Disp To exhibit call Centre, London. Business Design s@ email enquirie 01945 420 068 or

show review

designjunction 2016 At this year’s London Design Festival, Jayne Furniss, co-founder of Furniss & May, immersed herself in the exciting programme of features, events and workshops at designjunction in its new home at King’s Cross. Of all the incredible events taking place at this year’s London Design Festival, designjunction really struck a chord with us and was definitely our go-to event. designjunction turned six this year and has taken up new residence in the redeveloped and dynamic area of King’s Cross. We were blown away by the incredible curated programme of design exhibitions, installations, retail experience, events and workshops based around this year’s over arching theme called ‘Immersed in Design’. From the world’s biggest design launch party in collaboration with Dezeen, to the

70 pop-up shops, four exhibition spaces and more than 100 stands selling lighting, furniture, homeware and accessories, designjunction 2016 was truly inspiring. At Furniss & May we design for the retail, workplace, leisure and hospitality sectors so we are always researching the latest trends, products and materials, and look for inspiration at events such as designjunction. This year we focused on looking at products that could inspire any one of our clients and make an impact in their spaces. We spent the majority of our day at Cubitt House, reviewing the collections and details of a few great brands.

Icons of Denmark Icons of Denmark has distinguished itself as the ‘London home of Danish Design’, working closely with talented designers. We love the simple geometric GRID system, by Peter J Lassen, which was used to create the external cladding to Cubitt House. A totally flexible system that can be used across all sectors of design, including retail, hospitality and leisure. The geometric reflections and transparency through to nature made a huge visual impact to highlight the exhibition space. Icons of Denmark is better known for its furniture collections and at Furniss & May we are always looking for those pieces that stand out from the norm, especially for workplace. The beautifully curated collection of work benches with hand-crafted cable management details caught our eye with their residential edge.

Design House Stockholm The lovely team at Design House Stockholm were showcasing some gorgeous designs that we will be adding to our next workplace scheme. With an increasing trend to integrate nature within workplace, retail and hospitality spaces, the miniature Greenhouse by Atelier 2+ / Worapong Manupipatpong & Ada Chrisakronont does just that. The beautiful oak joinery resembles a Swedish building with the interior space open for creative green fingers. We’d love to use it as a feature in a retail space or as a room divider. We love the simplicity and craftsmanship of the Wick Chair by Jesper Stahl and Karl Malmvall. The woven timber detailing makes it a timeless piece for the workplace or hospitality.


Above: Cubitt House, designed by Satellite Architects alongside Icons of Denmark


We recently did a workshop with the team at Bloomon and we were really excited to see them at designjunction. The company’s secret garden brilliantly demonstrated how carefully selected flowers can transform a simple outdoor hospitality space. Many of our workplace and hospitality clients want a bespoke collection of flowers for visual impact and to create a talking point, Bloomon seem to be doing just that. We love its ethos and have been seriously impressed and inspired by its recent collaborations with retailers such as ‘& Other Stories’.

show review

Below: Bethan Gray launched her new Shamsian Collection, inspired by Omani architectural references and craft.

Bethan Gray Award-winning designer Bethan Gray presented her latest brass-inlaid furniture range, inspired by Omani architecture. What stood out for us was the use of gorgeous veneers which complemented the geometric brass patterns, a stunning use of craftsmanship and cutting-edge manufacturing technology. All her pieces can be custom-made to size and are positioned at an affordable price point. Working with on-trend colour palettes, the mix of traditional craft with elegant, contemporary design creates a beautiful and timeless aesthetic.

Bert & May collaboration with Darkroom Our other favourite from this year’s London Design Festival was the brilliant collaboration between Bert & May and design label Darkroom. We hot footed it over to East London to spend some time hanging out in the new pop-up store on the stunning Bert & May barge admiring the range of tiles, fabrics and paint range that perfectly combines Darkroom’s bold geometric shapes with Bert & May’s raw aesthetic to celebrate the simplistic beauty of three geometric shapes, the circle, the square and the triangle.

Modus – Who’s Casper? It was great to see the unveiling of many new and exciting collaborations. One that really stood out for us was for charity project Who’s Casper? Designers and creatives, including Tom Dixon, James Joyce, Ross Lovegrove and Anthony Burrill, each customised a Casper stool made by Modus for charity project Who’s Casper? The stools were auctioned to raise money for Movement on the Ground, a charity helping people affected by humanitarian crises.

Right: The Bloomon Secret Garden at Cubitt House

Below: A selection of high-profile creatives from a variety of disciplines were invited to customise Casper stools, designed by Michael Sodeau and manufactured by Modus.




Chelmsford welcomes new Bond Street development A new open-air shopping and leisure development has now opened in the heart of Chelmsford in Essex. The Bond Street development, which is anchored by a 8,361 sq m John Lewis, comprises 30 unit shops, seven restaurants/cafes and an Everyman cinema, and has been designed by WCEC Architects in association with Aquila Holdings. The interior design of John Lewis pays homage to the city’s heritage as the birthplace of radio. Various references,

Harvey Nichols to celebrate best of Italian style and culture with new global campaign High-end department store Harvey Nichols has announced the launch of a new ‘Britalia’ campaign this winter. The initiative, in partnership with the Italian Ministry of Economic Development and the Italian Trade Agency, will celebrate the best of Italian style, beauty, food, drink,


including mannequins interacting with ‘On Air’ signs, CDs, vinyls and microphones, are dotted throughout the store in a number of visual merchandising schemes. There is a strong emphasis on fashion brands, including The White Company, Joules, Oasis, Jack Wills, Cath Kidston, Accessorize, Fat Face and White Stuff. Top brand watches and jewellery are offered in a flagship corner shop opposite John Lewis by Goldsmiths and a standalone TAG Heuer shop, only the seventh such outlet in

the UK. Foyles will offer customers regular book signings with authors, reading sessions with children, book clubs and an in-store cafe. Dining is provided in the form of Byron Hamburgers, ASK Italian, Prezzo, Bills, Las Iguanas, Coast to Coast, Jamaica Blue and Lock Fyne. Bond Street’s open thoroughfares allow customers to walk through anytime to enjoy the open riverside space.

culture and lifestyle. In a first for Harvey Nichols, the campaign will be rolled out globally and will be supported by print and online media, a creative campaign, window displays, exclusive partnerships, events and installations. Stacey Cartwright, CEO of Harvey Nichols, comments: ‘We’re thrilled to be working with the Italian Ministry of Economic Development and the Italian Trade Agency to bring the best of Italy to our customers. Italian culture is

experiencing a renaissance at the moment and we’re extremely excited to be part of this by introducing limited edition products, emerging brands, theatre and talent to Harvey Nichols this winter.’ The ‘Britalia’ campaign will officially launch in November in Harvey Nichols Knightsbridge, Birmingham, Edinburgh, Manchester, Leeds, Beauty Bazaar in Liverpool, Bristol and Dublin in the UK and Ireland, and Dubai, Hong Kong, Kuwait, Saudi Arabia, Turkey and online at


Watford FC unveils new store concept Following its promotion to the Premier League last season, Watford Football Club has unveiled a redesigned store at Vicarage Road. Retail agency officeTwelve worked closely with Watford F.C.’s architectural and project management teams to design a destination retail experience that reflects the club’s Premier League status. By deconstructing the club’s visual identity and using pieces of the logo to create a series of distinctive graphic elements, the club brand story and heritage is disseminated and seeded into every detail of the store, right down to the floor graphics. Fans of the team can now enjoy a bigger, better retail experience with eight tills, self-managing queues, automated call forward, click and collect, and a separate print shop theatre where customers can watch their items being printed to order

through big glazed panels. Merchandising is cleverly zoned and set off with high-level media screens, illuminated columns and banners, interchangeable graphics and bold use of the club’s colours to enhance the customer journey throughout their visit. Fans are

encouraged to stop for a fun selfie moment by a statement wall featuring the Watford F.C. Hart. The progressive design retains the heritage of the club and celebrates its success with a game changing, fan-focussed retail experience.

Morgan, who has 30 years experience in the lighting industry. ‘By scratching our own itch, we’re also able to provide our colleagues in the industry with the handcrafted and unique lighting fixtures they desire,’ he says.

Company founder Paul Nulty says: ‘Our experience in all aspects of the design, manufacturing and installation process means we can create exquisite products on time and on budget — all while retaining continuous quality control.’

International lighting design practice launches bespoke luminaire division Photographer: James French

Lighting design consultancy Nulty+ has launched a bespoke luminaire design and manufacturing company in response to a growing need for customised lighting pieces. As lighting scheme designers for establishments such as the Royal Albert Hall, Harrods and News Corp HQ, Nulty+ often requires handcrafted alternatives to off-the-shelf fittings, in order to achieve a delicacy of detail and seamlessness between light and space. With Nulty Bespoke, the practice now has an official in-house division dedicated to such luminaires. Nulty Bespoke is an effective solution for architects, interior designers and other lighting design practices who are increasingly demanding their own tailor-made fixtures. The company will be headed up by managing director Trevor



In continued Inbrief, brief...

Nirav Modi opens first European boutique on Old Bond Street Indian diamond jeweller Nirav Modi has opened his first European boutique on London’s Old Bond Street. Designed by French interior architects Atelier Marika Chaumet, the 214 sq m space focuses on high quality materials and traditional craftsmanship, using different tones of mother of pearl, fine metals, luxurious velvets, sparkling crystals and luminous frosted glass. The elegant and polished environment provides the perfect ambience to browse the extensive range of Nirav Modi luxury jewellery, which draws inspiration from renowned

art by Monet, ancient mythology, and children’s toys, to 16th century paintings by Rubens, Art Nouveau architecture and contemporary Indian artists. The interior features a handcrafted paper art window frieze, reflecting the delicate craftsmanship in Nirav Modi jewels, as well as an original hanging bridal counter. The London boutique is Nirav Modi’s seventh store worldwide, with other sites in Mumbai, New Delhi, Hong Kong and New York. The company will open a new store in Macau later this year, followed by more launches in 2017.

Nespresso BHS has relaunched has announced as an plans onlineto open retailer four at new boutiquesThe across sitethe UK offers by a December range of 2016 lighting, in Bristol, bedroom Leeds, Sheffield and bathroom and London. products The forretail a UK expansion customer base. formsInpart October of thethe brand’s company vision launched to provide kitchenincreased and dining access ware to as its well high as clothing quality coffee lines. Items in the have UK, with been the sourced ambition fromof 23opening UK suppliers, boutiques and its across call centre the country is basedsointhat Glasgow every British and run customer by Ascenos. is no more than an hour’s drive away from a boutique. Danny Adamson has been appointed Swedish as grouphome managing furnishings director retailer for The IKEA has Stocksigns openedGroup. a DIY pop-up Based inrestaurant Redhill, the in company London’s manufactures Shoreditch for and 15 days supplies a this range month. of signage The so-called solutionsDining from Health Club & Safety enables signs customers to LED digital to host displays. their As own group dinner MD, Danny party inhas a homely been tasked kitchen with environment integrating the free-of-charge, individual businesses under the supervision within the Group of a head to create chef.a total offering, combining traditional signage, graphics and digital display solutions. Interior fit-out contractor and manufacturer CDS Group has appointed Lee Walker as its new CEO. Having been a construction and manufacturing professional for the past 30 years, with 20 years spent at managing director/CEO level, Walker brings a wealth of experience to the role. A qualified quantity surveyor, he has indepth experience of new build, civil engineering and fit-out. Nail art specialist WAH London will open a global flagship store on Peter Street in Soho next month. Set across two floors, the 83 sq m store will feature a play and discover area on the ground floor with an immersive virtual reality experience, nail printing and product testing zone. The basement will be the treatment area with six manicure desks, three pedicure chairs and a cocktail bar.

Online retailer The Idle Man opens first store Online men’s fashion retailer The Idle Man has opened a store at 97 Leather Lane in Clerkenwell. The Idle Man Guide Store is run by a team of dedicated stylists who can offer expert advice on a carefully curated edit of products. The company was set up in 2014 by CEO and co-founder Oliver Tezcan — the former head menswear buyer at ASOS — after seeing a gap in the market for a purely menswear retailer. ‘The natural progression from the website was to create a physical embodiment of our brand through our first


Guide Shop. It’s a place where customers can actually feel and try on the products whilst being guided by our in-house stylists on what suits their build and size. Once they have the right product and fit, they can have it delivered quickly and easily to their home or office, or collect from the store itself,’ says Tezcan. The retailer worked on the store design with Simon Martin, owner of creative company Hungry Eye Inc. ‘The brief was that the store would work as a guide store that linked the website to the store. The owners wanted to express a laid back

environment for customers to view an edited version of what’s on line,’ explains Martin. ‘The design is a result of ideas by the owner’s ideas crossed with my ideas. It’s an old building so we have stripped back to some of the original surfaces to allow some character into the shop.’ The materials are a smart mix of rough and ready OSB board and plywood shelves mixed with white rails and clean white walls. Everything is well decorated, which adds quality to the whole look. A couple of nice antique pieces add the finishing touch.





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SDEA launches sustainable design platform for members At 100% Design in September, Shop and Display Equipment Association (SDEA) launched Convert Plus, a user-friendly web-based platform that is supported by an extensive database covering all aspects of sustainability performance. The

system enables suppliers to accurately measure, compare and understand the effects their designs, processes and activities can have on an environment. SDEA is sure that this new ‘green’ tool will bring more business to its members by being a cost-effective method for suppliers to evaluate the key contributors to sustainability whilst enabling easy visual integration within client presentations as a PDF.

‘I am delighted with this industry recognised software. In today’s increasingly enviromentally aware marketplace, I am positive that Convert Plus will be of tremendous value to our members and their clients. It will enable them to work alongside retailers to effectively monitor and reduce their carbon footprint within retail display,’ says Antony Behiels, SDEA director.

Planning permission approved for designer outlet village in the West Midlands

Karen Millen launches technology concept store Fashion house Karen Millen launched a retail technology concept store in Shoreditch last month. In partnership with Retail Assist and a number of emerging tech firms, the pop-up — called Nexpo — showcased existing technology in Karen Millen stores such as wearable tech for store assistants and payment analytics, as well as a range of the latest technologies coming to market. Features included time-delay mirrors that allow customers to film and share videos of themselves trying on clothes, store heat mapping and RFID tagging garments to help retailers track their stock’s performance. Visitors to the store had the opportunity to browse and shop the latest Karen Millen collections while testing the state-of-theart technology, providing rich analytics to help design the ultimate in-store experience. ‘It is fantastic to see progressive technology together in this environment with elements of the technology on show in this pop-up already being used in Karen Millen stores. This pop-up brings it all together in one place alongside new tech innovations, helping us create a highly engaging and differentiated client experience. We’re really excited about the potential for this emerging technology as a key part of our continued ambition to a leading accessible luxury fashion brand,’ says Charlotte Ellis, customer director at Karen Millen. Alan Morris, executive chairman of Retail Assist, comments: ‘Retailers need to do all they can in stores to increase their conversion rate. The key to offsetting the trend of falling footfall is twofold: using technology to integrate the store into your omnichannel strategy, and understanding how it performs best in order to increase basket value. Your store could be your biggest untapped source of potential, with opportunities to sell more stock at full price. The technology showcased at Nexpo will support retailers to achieve higher sales, wider market share and help better understand customers now and in the future.’


Plans for a new premium outlet shopping destination in the West Midlands have been granted full planning permission. Located in Cannock, this is the biggest development of its kind in the West Midlands. Mill Green Designer Outlet will cost in excess of £10 million and will create more than 1,200 jobs for the area. Nestled in a former open cast valley adjacent to a nature reserve, the 26,505 sq m scheme will provide up to 130 designer outlet stores, new restaurants and around 2,000 car parking spaces within easy access of the M6 and M6 Toll road. ‘We intend to create a unique experience in factory outlet retailing which will complement the beautiful environment, including a real focus on sustainability,’ says Richard Upton, deputy CEO of U+I, one of the development partners alongside Rioja Developments. Giles Membrey, managing director of Rioja Developments, adds: ‘This is a key stage on our journey to make our vision for the Mill Green development become reality. It’s a unique location in terms of both the commercial opportunity and surrounding landscape. We can now finalise our plans for the scheme before we make a start on site next year.’ Mill Green Designer Outlet Village will attract upmarket, premium fashion designer brands not normally found in local town centres and is expected to draw around three million visitors into the area each year. As part of the redevelopment, U+I is working with retail marketing specialist BWP Group to help drive the brand refresh and overhaul its marketing collateral. Phase One of the development could start by autumn 2017, with an anticipated opening in spring 2019.



NEWS DOMUS Paris undergoes complete redesign Photographer: Roman Thomas

Opened in 2006, DOMUS in Paris is the first shopping centre in France dedicated exclusively to homeware. The space has been given a complete redesign and even boasts a giant slide. Designed by Campaign, it features lots of different elements that are designed to push the boundaries of how we shop. There are three main aspects to the project. Firstly, the interior design including a number of pop-up stores, a dedicated children’s area to allow for worry-free parents and an area of rest. Secondly,

the exterior design including facades, surrounding areas and parking. Lastly, the restaurant area for dwell time. The restaurant features a hanging garden installation, creating an interesting and intimate area within the ceiling void. Here, a large chrome slide sits front and centre, allowing visitors to move around the space carefree, inspiring a sense of fun in the space. Campaign focused on the overall atmosphere by using dynamic black lines to provide a new architectural language,

while a domestic colour palette adds a much needed warmth. By adding a welcome desk area, Campaign created a space that is familiar to the individual customer, welcoming them to DOMUS — their home. Public seating areas give a nod to home living, scattering colourful touches to add a playful note. The design team created modular play areas that are a destination for families and memorable for children.

Manolo Blahnik continues Asian expansion Luxury footwear brand Manolo Blahnik has opened two new retail spaces in Japan with a third site planned for 2017. Designed by London architect Nick Leith-Smith, the first two locations opened in August in Matsuya Ginza department store, in Tokyo and in Umeda Hankyu department store, in Osaka, in partnership with local luxury specialist Bluebell Group. The focal element is an impressive installation, typical of timber and bamboo scaffold structures but realised in criss-crossed folded wooden slats. Interlacing, they connect walls and ceilings, supporting shelves and acting as hangers. Cleverly fusing industrial with the ornate, opposing walls are cast concrete reliefs with an undulating curve pattern inspired by the gingko leaf. Dramatic contrast comes in a back wall inspired by traditional Japanese indigo plant dye. The shoes cascade out across marble in-laid shelves supported by the wooden sculpture. Marble flooring and pared back brass and glass display cabinets give a contemplative feel.


Ted Baker opens Ottawa store as part of Canadian expansion As part of its plans to open three Canadian locations this year, Ted Baker has unveiled a new store in Ottawa. The space features a number of interior panel units based on the theme of construction toys, such as Meccano, and on items of Ted Baker apparel. FormRoom developed the proposal for the variety of interior panel units. The site-specific theme is based on the engineering of bridges and the railways found locally in the Ottawa store. FormRoom’s references included that of the Prince of Wales bridges and the type of details found in the architecture of Ottawa’s train station. The theme also has strong references to the Royal connection back to Britain and in the names and luxury train travel, which is used as a link to Ted Baker’s strong British heritage throughout the store. To create the feeling of luxury train travel, FormRoom also furnished faux leather panels that are positioned throughout.

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visual merchandising

Inspiring window displays from around the globe

Coach ‘The hustle, motion and energy of NYC is personified by the subways that rumble beneath (and above) the city streets,’ says Samar Younes, global design director, creative environment at Coach. ‘NYC subways have always been a melting pot of culture, art and travel.’ In homage to the underground system that moves the city forward, the Fall/Winter ‘17 window celebrates this New York icon by reinventing it through the lens of Coach. ‘The juxtaposition of unexpected and elevated finishes with bespoke subway and mosaic tiles that boast our season’s mascot’s Rexy artfully reinvents this NY daily transportation system while lending tongue-in-cheek humour to your daily commute,’ says Younes.

Debenhams Large paper trees with abundant foliage dominate the autumn windows at Debenhams, providing the perfect setting for a curated and colour co-ordinated execution of the latest seasonal fashion trends. Inspiration for the window displays and in-store creative, which also feature bird boxes for mannequin heads, came from the new season’s colour palette and fashion trends. The scheme was designed in-house and developed in collaboration with Magenta Print and Display, and Tenn.

See more window installations online: 20

visual merchandising Fendi The Fendi boutiques in New York, Milan and London have been hit by the brand’s signature theme for the Fall/Winter 2016-17 collection – gravitational waves. The graphic print graces everything from ready-to-wear to accessories.

Hugo Boss For the Hugo Boss Fall/Winter ‘16 windows, artistic director Jason Wu collaborated with Chameleon Visual to showcase an interpretation of the women’s New York Runway show. ‘We reworked our Marcel Brewer inspired 3D shadow-effect doorways of the show set and combined raised levels to highlight accessories,’ says Chameleon Visual. ‘We also interpreted the runway show lights and placed them onto the back wall, which pulse and move across the window.’ Photography: Melvyn Vincent

John Lewis To promote the release of the new Oculus Rift headset, Harlequin Design has created an immersive display at John Lewis that replicates how one could expect to feel when stepping in the world of Virtual Reality. Bright white flashing LEDs are strategically placed to entice customers in, while ash wood from the Oculus brand materials palette is used to connect the display to the pop-up shops.


visual merchandising

Charles Tyrwhitt Charles Tyrwhitt pays homage to ‘Jermyn Street Style’ in this latest window installation. The scheme is designed with the ‘100 Jermyn Street Club’ in mind and uses items found throughout the store to coincide with the new store re-fit.

Anthropologie Anthropologie is showcasing the cacti in a fresh way, highlighting the sophistication, the femininity and the ‘pretty’ within a typically masculine plant. Colour, material, composition and emphasis have all been used in creating the softer cacti. ‘The idea is not all about creating a perfect cacti landscape, but instead about telling a more abstract narrative,’ says the VM team. ‘Subtle nods to the desert can be felt through the addition of a white rock ground cover, the hard and textural spackle surface treatments and the dusty colours utilised.’

See more window installations online:

Savile Row Artist Joy Pitts specialises in creating works of art from clothing labels. One of her latest creations is this window concept featuring a portrait of Sir Winston Churchill for a number of retailers on Savile Row, including Henry Poole & Co, Lock & Co Hatters and Turnbull & Asser. Pitts collaborated with Sir Winston Churchill’s preferred outfitters to create this portrait using the retailers’ woven bespoke labels and dressmaker pins. The portrait has been produced to coincide with the new five pound note featuring Churchill. It was displayed in Lock & Co’s window during September before moving to Henry Poole & Co. Turnbull & Co will display the portrait during November.



TOP pops of the

Company: The Fletcher Project

Client: Veuve Clicquot

Display title: Clicquot Journey

Sector: Travel retail

Location: Brussels Airport

The brief: The brief came from The Fletcher Project’s Netherlands-based production client Seijsener Promotions, who worked closely with the Moët Hennessy Travel Retail team. The company was briefed to design a promotional travel retail space that embodied this concept in the spirit of the Veuve Clicquot brand: daring and innovative, surprising yet elegant. Seijsener Promotions directed the team to showcase the new packaging and enhance the innovative, audacious and rule breaking character of the brand.

The solution: The Fletcher Project created a bold and classic design that brought the ‘Clicquot Journey’ concept to life in an exciting and vibrant way. The company presented the illusion of a full size hot air balloon in store, using an actual wicker balloon basket and a giant cropped balloon structure. The team designed a promotional retail space that embodies the pioneering spirit of travel and adventure reflected in the core brand values of Veuve Clicquot. Collectively working on the project with Seijsener Promotions, who constructed and installed the display with meticulous attention to detail, the promotion was launched at Brussels Airport in August 2016. 24


Clements Retail specialise in building exceptional retail environments and have a history of working with the UK’s top retailers, such as Aelia Duty Free and Christian Louboutin.

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15.09.16 12:37


Karl McKeever

The retail landscape in 2040 Over the next quarter of a century, our lives will certainly have changed beyond recognition. Shifts in society and technology will directly impact on the way in which we buy products or access day-to-day services. In the fast-moving world of retail, we are used to looking one or two years into the future to predict how the latest trends and innovations will shape the industry. However, it is sometimes worth looking further ahead to see how it will reflect more substantial and fundamental changes in society. The effect of global warming may be one of the main reasons for people to adopt a different lifestyle. Rising pollution in cities, along with increased fuel costs, could spell the end of long-distance commuting. Adding to pollution levels with unnecessary car journeys might even become taboo and result in people spending more time in their local area, whether it is for work, shopping or leisure. Building on the idea of localism, home working is likely to become a more attractive and popular option for both employers and employees. With ever-improving internet connections and communications, companies will be able to cut costs by scaling back equipment and office space, while ensuring that the work is being completed. From a retail point of view, this will further increase demand for same-day delivery services. Popping to the shops during a lunch break will become a thing of the past, replaced instead with online orders and rapid delivery, perhaps by drone. In recent years, we have seen something of a renaissance in our major cities, including Birmingham and Leeds. The more forward-thinking local authorities are now building city centre investment into their economic strategies, and we can expect to see the fruits of this in the years to come. While the cities may prosper, it could be that retail parks will suffer a dramatic decline by 2040. Changing shopping habits mean that people do not have to drive to an outlet when they can buy what they need online, particularly if they do not find the experience enjoyable. Improved delivery options mean that the internet will continue to take more of the market share. Karl McKeever is creative director of visual merchandising and brand delivery consultancy Visual Thinking.

Email Karl at

Technological innovations, for example 3D printers, could also threaten traditional stores as people start to manufacture their own goods at home. As we have seen with some high streets, the declining popularity of retail parks may result in them becoming ‘ghettos’ for budget or poor quality stores, especially if rents drop. It is clear that drastic change and innovative ideas are needed for them to stand any chance of survival. One solution could see them transformed into a mix of business and community spaces. As car use decreases, vast park areas could become redundant so this land could be offered to independent shops, local businesses and voluntary groups, as well as larger stores. For those willing to take a risk, retail parks may even become home to micro city farms. Spaces formerly occupied by retailers could be given to community groups and start-up businesses to grow fruit and vegetables, or even rear animals. Food security, global warming and the cost of imports will no doubt be major concerns in the future, so it makes sense to use this land to feed local populations. It might be said that, in the past, retailers have only paid lip service to sustainability, however, this is expected to change in line with public opinion. The scarcity of resources such as oil could lead to a rise in the cost of consumer goods and would lead to people lending goods to each other, buying second hand or pooling their money to purchase something. During the recession, we saw a return to thrift-inspired activities such as home crafts and supper clubs as people looked to consume less and this could continue, particularly as people grow more aware of the impact a throwaway culture can have. Communities are powerful forces, and businesses like AirBnB and Uber have been quick to capitalise on the idea of sharing. The so-called sharing economy is on track to grow as people, especially those living in cities like London, experience higher living costs. Retailers will certainly have to adapt, perhaps by offering goods for hire via an app rather than straightforward purchase. In the end, the retail industry is continually evolving so there is no way of knowing for sure how it will look in 25 years time. From drone delivery to the reimagining of retail parks and community spaces, there are countless opportunities for those who have imagination and are willing to take a risk.


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WAREHOUSE Argyll Street, London

Photography: Marcus Peel

Design: Checkland Kindleysides Opening date: September 2016 Store size: 251 sq m


High-street fashion retailer Warehouse has reopened its London Argyll Street store following a complete redesign by Warehouse brand consultant Alasdhair Willis and Checkland Kindleysides. Split across two levels, the 251 sq m space is designed to feel like a continuation of the street, balancing modernity with a gritty urban character. ‘The store interiors will reflect the new brand mission, which is “Warehouse curates the city”, using the urban environment and experience as our brands palette with the collision of materials, textures, facades and discovered spaces for all that we do,’ said Willis, ahead of the launch. ‘This will engage our customers with a rich and unique experience that is truly reflective of

the new Warehouse proposition.’ The journey through the store is an exploration of the city, navigating tall architectural buildings that open up to the bright sky. The product is merchandised against building facades that are created from authentic materials, and the sky is created from a narrow light box that is suspended from the ceiling and runs down the centre of the store. From the entrance on the ground floor, customers are guided through the space by bold accent yellow street markings on the concrete floor that eventually run into the staircase handrail and down to the lower level. A single-run, cast concrete staircase descends into the basement and lands to

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A primarily urban and moody colour palette is lifted by the use of bright accent colours


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face the back focal point of the store. The positioning subtly encourages a journey around the space, exploring the key collections before arriving at the fitting rooms. The store uses a variety of materials to create a dynamic and layered environment, including polycarbonate sheets that are set against a timber structure and illuminated from within. Elsewhere, static, galvanised roller shutters sit in front of white light boxes that line the walls at multiple intervals, giving the sense of bright light flooding into the space. A primarily urban and moody colour palette is lifted by the use of bright accent colours, including the yellow street markings and blue sky. ‘These contrasted colours reinforce the sensation of walking into the shadows between high-rise buildings in the city, while providing the perfect backdrop to showcase the new Warehouse collection by design director, Emma Cook,’ explains Joe Evans, creative director at Checkland Kindleysides. ‘The space is defined by the “spaces between spaces”,’ continues Evans. ‘Channeling the energy of the city, we bring the outside in, to create an interior that is totally dynamic and new.’ Digital screens at the entrance and back of the store feature a graphical representation of the sky with birds that flock from the first screen to the back, encouraging customers to follow them and transition the space. The content will be interwoven with seasonal brand campaigns. The new store design concept will be rolled out to further locations and different formats both in the UK and internationally.


䐀椀猀琀爀椀戀甀琀攀搀 椀渀 琀栀攀 唀䬀 戀礀 倀愀渀愀挀栀攀 䐀椀猀瀀氀愀礀 䰀琀搀 眀眀眀⸀瀀愀渀愀挀栀攀搀椀猀瀀氀愀礀⸀挀漀⸀甀欀Ⰰ 䰀伀一䐀伀一 圀㌀  匀䰀 ⬀㐀㐀 ⠀ ⤀ ㈀ 㠀 㜀㔀㈀ ㈀㔀㈀  椀渀昀漀䀀瀀愀渀愀挀栀攀搀椀猀瀀氀愀礀⸀挀漀⸀甀欀

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wrangler roadhouse Bangkok, Thailand Design: UXUS Opening date: September 2016 Store size: 144 sq m How do you take an iconic American brand with an original cowboy heritage and translate this authenticity to Asia Pacific tastes in a premium and accessible way? This was the challenge that design consultancy UXUS encountered when creating a new store concept for denim brand Wrangler. Leveraging a unique consumer insight that in Asia a motorbike rider is the modern day cowboy, the new Wrangler Roadhouse is designed to capture the spirit of biker hangouts, where riders share their stories and passions, and get new gear. It is a destination for the new generation of denim lovers to connect, explore and discover the latest denim culture. A unique design language inspired by biker hangouts with subtle nods to the Wrangler W monogram creates a premium framework to hold rich product stories with signature lifestyle biker props. At the back of the store, the cash desk area is transformed into a social hub and showcase for Wrangler’s crowd sourced biker challenges, streaming the latest UGC footage from fans. ‘The material palette crafted for the Wrangler Roadhouse took visual cues from roadside rustic hangouts and industrial details found in biker workshops,’ explains Heidi Coleman, senior lead designer at UXUS. ‘Our selected palette included authentic materials such as brown oak, black mild steel, concrete and recycled denim. These materials were applied to the store design using refined and contemporary principles to evoke a contemporary Roadhouse.’ The collection of lights curated for the new retail design complements the look and feel of the space, and adds warmth. ‘We created a bespoke Wrangler


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fluorescent light branded with the newly created icon and signature shape language,’ adds Coleman. ‘Centrally positioned over the main walkway, the unique light fixture subtly brands the space upon entry and highlights the hero products on offer.’ In addition to the retail platform, UXUS designed a new brand monogram to create an iconic and instantly recognisable Wrangler hallmark for Asia that can be understood without translations. The monogram becomes a signature 3D signage device that leads and guides customers through the store. The consultancy also created visual merchandising and communication guidelines for the region, using simple and contemporary biker props branded with the Wrangler monogram. The result is a social hangout that brings together Wrangler’s American essence and aspirational lifestyle that speaks to local tastes. The pilot store opened at Future Park Rangsit in Bangkok in September with further openings planned in the region in the near future.


‘The material palette crafted for the Wrangler Roadhouse took visual cues from roadside rustic hangouts’

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10/02/2015 15:48:41

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KitchenAid Wigmore Street, London Design: Cosimo Sesti with Maestria Opening date: September 2016 Store size: 280 sq m Kitchen appliance brand KitchenAid has opened its first ever standalone Experience Store on London’s Wigmore Street, which is famed for its expansive kitchen, bathroom and homeware showrooms. Designed by Cosimo Sesti with Maestria, the store is stylishly arranged over two floors and aims to offer an immersive customer experience that showcases the complete product range, from griddle pans and cookware to stand mixers, hoods, hobs, dishwashers and professional standard multifunction ovens. The interior design is said to be based on the three brand pillars of KitchenAid,

namely, iconic design, professional performance and artisan quality. The 280 sq m space incorporates a fully functioning demonstration kitchen as well as a cookery school, which were planned at street level to entice passers-by into the store and to engage customers as they browse. The basement level, meanwhile, is used as an exhibition space to showcase the brand’s complete product range, including its popular collection of small domestic appliances as well as its new major domestic appliances. ‘The Experience Store is a venue which


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we aim to be a physical hub for people to share and discover inspiration about food,’ says a spokesperson for KitchenAid. ‘Events featuring the ambassadors will take place in the venue, but we also expect it to be used more widely and to become a living space where ideas can be actively shared by a wide range of people.’ Customers can order products in-store for home delivery, with certain smaller items available to purchase and take away immediately. By bringing together the full range of KitchenAid small and large electrical appliances, along with a range of professional bakeware and accessories, the London Experience Store is certain to become the ultimate destination for KitchenAid aficionados worldwide.


Experience retail in

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Lighting Retail Technology

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04.08.16 11:51



6 – 7 FEBRUARY 2017 RADISSON BLU HOTEL, LONDON STANSTED Aimed at senior retail professionals, the Summit gives you the opportunity to discuss your upcoming projects, as well as hear about the latest innovations within the industry.

WHAT’S INCLUDED? Bespoke meeting itinerary Educational seminars Live demonstrations from suppliers Networking breaks Hospitality throughout Informal gala dinner with entertainment Overnight accommodation

Complimentary places are limited. To confirm your place, head over to

Organised by

For more information please contact Victoria Petch on 01992 374082 or email Media & Industry Partners RSDSummit #RSDSummit

Forum Events

Forum Events

Forum Events

Forum Events

lighting focus

sicilian light The light of Sicily shines in the new Dolce & Gabbana Aoyama boutique

Opinion: Winning formula LuxLive 2016 Daylighting

Flash to go here

Welcome ‘The light of Sicily shines in the new Dolce & Gabbana boutique in Aoyama,’ says Gwenael Nicolas, the designer behind the new store in Tokyo. ‘A play of lights and shadows reveal the refinement and wonder of the creations.’ Lighting designer Barbara Balestreri worked alongside multidisciplinary studio Curiosity to establish an emotional connection between structure, product and materials through light effects, contrasts and special perspectives. Turn to pages 46-47 to find out more. LuxLive returns on 23-24 November at ExCel London, providing the industry with two days of talks, debates and panel discussions that scrutinise the pros and cons of the latest developments, lifting the lid on some of the UK’s most challenging lighting projects. Discussions include ‘Is lighting the link between bricks and clicks?’, ‘10 store lighting tricks every retailer should know’ and ‘High street heroes: From Apple to Zara’. Pages 49-51 will provide you with all the details of the show. We also explore the use of natural daylight within the retail space (pages 55-56), looking at some recent projects that have harvested daylight and how it can have a positive affect on customers, staff and their surroundings. 

Lyndsey Dennis

49 Lighting revolution


Project Focus

55 Feel good factor

53 Opinion

46 Project focus:

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Dolce & Gabbana brings Sicilian sunshine to its new boutique in Aoyama, Tokyo.

49 Lighting revolution: What to expect at next month’s LuxLive.

Managing Editor Gemma Balmford e. t. +44 (0)7908 895 906

Editor Lyndsey Dennis e. t. +44 (0)7500 138 810

Production & Web Terry Clark e. t. +44 (0)845 680 7405

53 Opinion: When a formula is devised for how lighting works in the retail industry, it creates successful projects, claims Michael Grubb, creative director of lighting design agency, Michael Grubb Studio.

47 55 Feel good factor:

Maximising the use of natural daylight in store can have a positive effect on shoppers, staff and their surroundings, finds Retail Focus.

Display Sales Lee Cullumbine e. t. +44 (0)845 680 7405

60-61 Products: Products and services for the retail lighting industry.


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Dolce & Gabbana Aoyama, Tokyo

Design: Curiosity Lighting design: Barbara Balestreri Opening date: September 2016 Store size: 550 sq m Photography: Satoshi Shigeta

‘The light of Sicily shines in the new Dolce & Gabbana boutique in Aoyama,’ says Gwenael Nicolas, the designer behind the new store in Tokyo. ‘A play of lights and shadows reveal the refinement and wonder of the creations.’ Nicolas, the founder of multidisciplinary studio Curiosity, was briefed with creating a unique and inimitable space that showcases the creative soul of Dolce & Gabbana and their Sicilian roots. The result is a design that establishes an emotional connection between structure, product and materials through light effects, contrasts and special perspectives. ‘Japan is a country full of contrasts,’ said Domenico Dolce and Stefano Gabbana, ahead of the opening. ‘It is simultaneously classic, modern and contemporary. Our boutique will be luminous. Visitors will feel as if they were experiencing a sunny Sicilian day in Tokyo.’ The 550 sq m store is spread across two levels, with men’s and women’s ready-to-wear collections, accessories and small leather goods on the ground floor and footwear, men’s sartorial and women’s eveningwear on the first floor. The architectural design and decor expresses Sicily’s distinctive and vibrant luminosity through chiaroscuro effects. ‘The boutique is a space resembling a compact black volume lit by light projections that illuminate the displayed collections in regular intervals,’ says Curiosity. ‘The 400 projectors on the ceiling move around, switching on and off, making the product burst with colour or remain in the shadow, giving the atmosphere of a sunny day.’ The floor of the boutique is tiled in black ceramic, and a large gold staircase attracts attention like a huge candle at the centre of the space. A separate area, characterised by gold flooring, ceiling and furniture, houses the brand’s fine jewellery collection.


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Call: 0845 680 7405 to advertise


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Head to ExCel London in November for two days of discussions and inspiration at LuxLive. For all things lighting-related, make your way to LuxLive at ExCel London in November. The annual lighting event brings together all the latest innovations in this fast-moving sector and is supported by an extensive programme of talks, debates and panel discussions that scrutinise the pros and cons of the latest developments, lifting the lid on some of the UK’s most challenging lighting projects. More than 300 exhibitors will be showing the latest lighting kit and energy saving controls including Osram, Ledvance, Hager, Megaman, Aurora and Hamilton plus controls specialists such as Danlers, Pharos, Steinel, Rako Controls, B.E.G, Beckhoff Automation, Hamilton Litestat, Harvard and Nicolaudie. Over the last three years, LuxLive has grown to become the largest retail lighting event, attending by retailers such as Sainsburys, John Lewis, Marks & Spencer and Tesco. More than

8,000 electrical and lighting contractors and engineers, as well as facilities and estate managers, will be joining end users of large lighting estates at LuxLive for two days of lighting expertise and insight. Visitors can learn about the latest technology and how it is being used by peers to deliver exceptional retail lighting that successfully enhances displays whilst dramatically reducing energy. Hear from leading designers in the sector and listen to interactive debates on subjects such as warranties, colour rendering and retrofitting to help you make the right choices for your retail lighting strategy. This year’s programme of talks is the most ambitious yet, with more than 100 sessions taking place across six arenas including the new Escape Zone and IoT arenas.


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RETAIL LIGHTING Seminar highlights Wednesday 23 November


Retail and connected lighting: Can it be awesome?


Everything you know about maintenance factors is wrong

Arena: IoT Arena Speaker: Neil Salt, IoT division at Aurora What’s the value proposition behind IoT lighting in retail? What will make it ‘awesome’ for both customers and retailers, and what role will digital marketing, location tracking and indoor positioning play in this space? Will marketing departments fund connected lighting because of the value derived from the data? Get all the answers here.

Arena: Lux Arena Speakers: Jamie Yates, Jeff Shaw, Richard Felgate, Simon Waldron Once upon a time, in the days of fluorescent and metal halide, lighting maintenance factors were easy. But how can you get it right with LEDs? Presentation by Jeff Shaw, associate director of Arup followed by a panel discussion with experts Alan Tulla of Lux, ex-Sainsbury’s lighting chief Simon Waldron, energy consultant Richard Felgate and Jamie Yates, key account manager at Trilux.



Arena: IoT Arena As retailers continue to blur the line between bricks-and-mortar retail outlets and the on-line shopping experience, will lighting provide the crucial link? What are the killer apps and how will the technology work? What are the ethical and security issues? Our panel of tech and lighting experts thrash out the issues.

Arena: Lux Arena Speaker: Paul Nulty, FOUNDER OF NULTY+ Here, lighting designer Paul Nulty — whose clients include Burberry, Fenwick, SuperDry, Paul Smith and TK Maxx — reveals the ways to make stores irresistible to customers.

Panel Discussion: Is lighting the link between bricks and clicks?


High Street Heroes: From Apple to Zara Arena: Lux Arena Speakers: Dave Tilley of NRGstar, Paul Nulty of Nulty+, Phil Caton of PJC Light Studio, Richard Felgate of Enstrat Who’s creating excitement in retail lighting, and whose illumination is proving a turn-off to customers? The show organisers search Britain’s high street to reveal the top 10 retailers who are making lighting work. This is followed by a panel discussion.


10 store lighting tricks every retailer should know

Thursday 24 November


RETAIL LIGHTING HERO: Lush Arena: Lux Arena Speakers: Melody Morton from Lush and Michael Grubb of Michael Grubb Studio The lighting design concept at cosmetics retailer Lush cuts energy use by half yet creates an immersive experience for customers. Here, lighting designer Michael Grubb of Michael Grubb Studio and store designer Melody Morton from Lush show how this has been achieved at the flagship outlet in the Arndale Centre in Manchester.

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When and where ExCel London

What’s on at LuxLive

Wednesday 23 November 2016

IoT Arena This new feature will be dedicated to connected lighting, internet enabled controls and building management. The rolling programme of sessions will include a LiFi live demonstration. The transmission of data — including the internet — over lighting is an exciting new development. In this session, Nikola Serafimovski of pureLIFI looks in detail at so-called ‘LiFi’, how it works and the opportunities for secure, high bandwidth information delivery. Includes a demonstration of the technology. Live Hacking Just how vulnerable are connected lighting products and systems to attack? In this live demonstration, some of the UK’s leading ethical hackers conduct live penetration testing to explore the robustness of the systems produced by the industry. An entertaining and informative session that will be one of the highlights of the IoT Arena area. Are LED Tubes Safe? LED tubes have been one of the most popular formats of the lighting revolution. But are they safe for installation? In this live demo, Gareth Jones, CEO of Lux-TSI, will explore safety issues with some samples, and explain how to avoid dangerous and poor performing products.

Chamber of Horrors To highlight the need for vigilance with product quality, safety and standards, Energima LED UK will be curating a Chamber of Horrors featuring some mad, bad and dangerous lamps and luminaires that are available on the market. Be afraid… be very afraid. Projects Uncovered There will be sessions throughout the two days that take a close look at some of the UK’s most challenging lighting projects including the £15 billion, 73-mile Crossrail network that will feature more passengerorientated lighting than previous projects. Hear about the new concept and see how lighting will integrate into the architecture. Escape Zone New this year will be an area and special theatre dedicated to emergency lighting, with sessions looking at the key requirements to ensure emergency lighting is compliant with current UK legislation and how it has changed with the latest regulation updates. Dragons’ Den Based on the popular BBC show, this heated session sees brave innovators submit their products to the scrutiny of a fearsome panel of dragons. See lighting

9am - 9pm Thursday 24 November 2016

9am – 5pm lux_live

pioneers present a range of creations to see which new ideas float and which sink. The bad lighting awards A special session that will share the worst overlit, underlit, glary, shadowy, ugly, unsound and plain weird lighting installations. lightspace dot london The place where lighting meets architecture, lightspace is making its return to LuxLive 2016. A dedicated zone for architectural lighting featuring a unique combination of innovation and inspiration, it features a carefully curated exhibition that will inclue the second generation CoeLux skylight. Arena party The exhibition is open until 9pm on Wednesday for the lighting industry’s biggest networking bash, giving you the chance to extend your day and enjoy a drink with exhibitors and colleagues.


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With a range of stand and sponsorship packages available, call our sales team on 01342 332100 or email to find out how Sign & Digital UK 2017 can help your business grow. S&D2017-A4-Ad-Bookstand.indd 1

16/09/2016 15:09


Winning formula When a formula is devised for how lighting works in the retail industry, it creates successful projects, claims Michael Grubb, creative director of lighting design agency, Michael Grubb Studio.

The secret to a successful lighting scheme is helping retailers become more knowledgeable about the role that lighting plays. People gain knowledge and become more confident.

A lighting perspective A brief is not there to resolutely follow. We all have to take ourselves out of our comfort zone and to question. Rather than jumping into an assumption that brands know exactly what they want, it is the role of the lighting consultancy to ask questions. When a dialogue starts to build, people become familiar with each other; the once rigid brief starts to become more fluid and a focal point to what someone genuinely wants and needs. Clarity of purpose is important. This can become one of the most cost-effective areas anywhere for any project. When a change of direction occurs a third of the way through, from architects to interior designers, this can become a waste of resources. There is one opportunity to change direction. We say it is at the initial design brief stage.

Let’s look at the client perspective We are currently working with cosmetics retailer, Lush on the layout for future stores. To many of the Lush team this was a step into a new area when it comes to lighting design. As a lighting consultant, it is important to teach about the unknown. This is to show others what has already been safely proven when it comes to lighting. When others open up, the level of trust builds. This started as a workshop with a handful of people and eventually became a space occupied by crowds of interested and participating people from a number of departments within Lush. When you have opinions from so many people it adds so much more to the melting pot and stirred by those with knowledge and experience from within the lighting industry.

Educational value When it comes to any lighting scheme for a retailer, nothing should be presumed. We have devised a formula that the studio works to:

Knowledge + Collaboration + Ongoing conversation = Trust. The commercial world has moved beyond the requirement for lighting to be cost-effective and energy-efficient. This is a given. With every project that we work on, energy efficiency is embedded within it (it does not need to be half page on a project brief).

The moment of trust Everything starts with a conversation. When a retailer approaches us, they have already acknowledged the problem. They are already half way there. The success of the final 50 per cent is the ability to build a rapport and grow a discussion. Confidence builds from taking an approach that may start small but as trust develops there becomes the ability to step back and hand over responsibility. This is what Guinness Storehouse did; what started as a defined space became a considerable environment. Similarly with Lush, what started as one store has now become a worldwide framework for stores to adhere to. There is a new brand standard for lighting. Retail space needs to feel unique. If a store looks the same as every other retailer, it doesn’t feel special. Lighting in retail is such a critical factor for the success of a store project. Brands need to look at an independent perspective, that has the ability to not only listen and deliver, but to challenge. Trust is a huge area, but if a lighting consultancy can show expertise, sector experience and confidence, this goes a long way to achieving results beyond the initial brief.


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Text: Lyndsey Dennis

Maximising the use of natural daylight in store can have a positive effect on shoppers, staff and their surroundings, finds Retail Focus. Lighting can have a profound effect on people’s moods and emotions, and regulates many biological responses in us. So, surely introducing natural daylight into a store will give shoppers the feel good factor and, of course, reduce a retailer’s energy bills? Designed specifically for retail, Philips Lighting’s StoreWise system allows adjustments to be made to the environment in real time. Sensors are able to balance daylight with artificial light, adjusting it accordingly. ‘Light impacts us both physically and emotionally,’ says Gonneke Gros, retail professional systems, Philips Lighting. ‘Natural light releases greater levels of the “good mood hormone” serotonin in the body and people generally enjoy daylight; both the intensity as well as the complete light spectrum that it offers. Daylight harvesting helps to create a pleasant shopping environment and if shoppers enjoy their surroundings they stay longer inside the store.’ Retailers can save energy with daylight harvesting by adjusting artificial light to reflect the daylight that is already present in the store through skylights or glass facades. Gros believes it’s also important to connect the outside with the inside, ensuring visual comfort for shoppers. ‘Altering light levels according to the amount of daylight that is coming into the store, especially in the entrance areas, means that shoppers don’t have to adjust their eyes when they enter. This is important in the evening when there is no daylight. Entering a very bright store at night is not easy on the eyes. Dimming the lights in the evening, especially in the entrance, provides more visual comfort.’ At Albert Heihn XL in Eindhoven, daylight harvesting was a key factor for Philips when designing the lighting scheme. The lighting in the marketplace area at the entrance adjusts intuitively throughout the day in three stages: in the daytime the intensity of

the lighting is 100 per cent, at dusk this dims to 60 per cent and in the evening dims again to 30 per cent. The outdoor feel is also maintained at the checkout area so that the transition outdoors is as comfortable as possible. At the Annual International Association of Lighting Designers (IALD) International Lighting Design Awards this year, the Fulton Center and Sky Reflector-Net in New York was awarded the IALD Award of Merit. The lighting design was created by Arup, with architecture by Grimshaw working alongside collaborating artist James Carpenter Design Associates. Light and daylight played a critical role in re-envisioning the downtown transit hub, which features a number of retail units. A 15m-diameter skylight occulus tilts gently towards the south, allowing more direct sunlight to enter and reflect into the space below. Under overcast conditions, diffused daylight is filtered inward, illuminating the space year-round and allowing electric lighting to be dimmed or turned off. During summer months, direct sunlight penetrates two levels below ground. Designed by Timothy Hutton Architects, Deirdre Dyson’s carpet gallery in Chelsea greatly maximises the use of daylight. With a deep foot plate, a glass block wall was designed to allow natural light to filter in. ‘To enhance this effect at night, the glass blocks were softly washed with light from a ceiling slot bordering the space, silhouetting the desk and creating a backdrop to the gallery,’ says Gavriil Papadiotis, senior designer at Lighting Design International. Above: With a deep floor plate, Deirdre Dyson’s showroom features a unique glass block wall designed to allow natural light to filter into the main client consultation area.



The office and creative studio in the basement are illuminated by a skylight that brings in natural light. ‘As it gets darker, a linear LED solution cleverly concealed at the side of the skylight provides ambient lighting while offering a magical floating effect to the glass wall located above on the ground floor,’ says Papadiotis. The showroom spaces on all floors are lit during the day by a series of windows on all three sides. ‘The amount of daylight can be controlled via the automated blinds that are fitted to each window,’ explains Papadiotis. ‘These can be adjusted so the carpets and sensitive fabrics are not exposed to extensive amounts of direct sunlight. When the gallery closes, the upper floor blinds are automatically lowered and uplit by linear LEDs recessed into the window sills.’ During the build of Selfridges’ Designer Studio in London, seven out of the 10 windows facing onto Duke Street and Oxford Street were opened, reinstating the original architectural window piers and framework. Campaign Design introduced frameless glass balustrades to meet regulations with the intent for these not to distract from the original detailing of the piers. ‘As the only floor on the eastern block of the department store with open views out, it creates a memorably contrasting experience to the rest of the store with the outlook onto bustling Oxford Street. All fixtures and follies were designed and planned around the openings with the challenge of planning in perimeter wall capacities elsewhere within the department,’ says Jenny Tait, designer at Campaign Design. Within multistorey department stores, Tait feels daylighting should be more of a consideration as most street level flagship stores make this such an asset when considering the design, whereas department stores typically compromise this component. ‘Daylight creates a more inviting experience as well as providing optimal light for product,’ she says. ‘The aim for the Designer Studio was to create a new shopping experience using a contemporary gallery space as its backdrop. With the décor being predominantly white, the introduction of natural light helped open up the retail area and emulate the feeling of being in a serene and spacious environment,’ explains Anna Clara Sandgren, senior lighting designer at Nulty+, the firm behind the lighting scheme for the Designer Studio. ‘The light and tonal changes that occur throughout the day allowed us to reinforce the link between the retail space and the urban environment, reminding the shopper that they are in the midst of a city.’ Nulty+ also created the lighting design for the Selfridges Body Studio. The space benefits from an adjacent courtyard and two large skylights that allow large levels of natural light to flow into the space. By balancing t\he natural light with artificial light, the team was able to create a casual and calm shopping experience. ‘Natural daylight is invigorating and fresh; it can draw out colour and add depth to a space. It is also a natural aid to create visual interest as it is constantly changing through the seasons, as well as throughout the day,’ continues Sandgren. ‘Natural daylight has a profound impact on the consumer as it creates a connection with the outside world. It makes people less likely to feel claustrophobic and more inclined to stay longer in a space,’ she concludes.


Top: In Selfridges’ Designer Studio, seven out of the 10 windows facing onto Duke Street and Oxford Street were opened, reinstating the original architectural window piers and framework. Above: The Fulton Center and Sky Reflector-Net in New York features a 15m-diameter skylight occulus to bring daylight into the space, and was awarded the IALD Award of Merit this year. Below: At Albert Heihn XL in Eindhoven, daylight harvesting was a key factor for Philips when designing the lighting scheme.

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LUXLIVE Hacel Lighting - Stand E38 A display of understated elegance, Infinitas by Hacel is a refined LED system. Sleek and slender in its design, the system is precision extruded and offers continuous lines of uninterrupted uniform lighting. Optional accent luminaires further enhance the versatility of Infinitas. Available in surface, suspended or recessed, in both bezel and bezel-free formats, the flexibility is further enhanced by uplighting variations and completely illuminated corners. T. +44 (0)191 280 9911 E: Twitter: hacel1

Applelec - Stand D22 Organic LEDs, in rigid and flexible forms, present new possibilities for designers in light. With no UV, no glare, no shadow and producing spectral light distributions close to that of natural daylight, OLED is seen by many as a human friendly light source. Visit Applelec’s stand at ‘lightspace dot london’ at LuxLive to discover OLED lighting for retail. Elsewhere on the stand, Applelec will present the latest advances for its versatile light panel, LED Light Sheet, including dynamic white and individually addressable panels. LED Light Sheet has been specified for Jimmy Choo, Molton Brown, Mulberry and recently, the Selfridges Body Studio. T. +44 (0)1274 774 477 E: Twitter: ApplelecLight

Reggiani - Stand E48 Reggiani UK has supplied a variety of fittings to the new Aelia Duty Free Store at London Luton Airport. The lighting scheme was specifically designed to create a stress-free, relaxed and pleasurable shopping experience for travellers. Reggiani worked closely with local architects Wanda Creative as well as liaising with independent lighting designer, Franck Franjou. ‘The lighting scheme needed to provide a strong identity for each of the brands on display and gently guide the customer through the retail area,’ says Franjou. ‘We used a single colour light temperature of 3000K (warm white) throughout to generate a uniform light level and create a link with natural daylight — this is reduced at night to avoid any visual fatigue.’ The fittings had to be easy to use and flexible enough to accommodate any seasonal layout schemes. You can visit Reggiani at LuxLive on 23-24 November. T. +44 (0)20 8236 3000 E. Twitter: reggianilight


MEGAMAN (UK) - Stand L8 MEGAMAN (UK) has announce the launch of its Rico ultra slim, integrated LED downlight. The Rico is an ideal replacement for halogen MR16 and GU10 downlights and features MEGAMAN’s latest hybrid reflector technology, delivering excellent beam control. The downlight also incorporates MEGAMAN’s new U-DIM technology, ensuring that Rico is compatible with the majority of leading-edge and trailing-edge dimmers. In addition, the fitting has been designed with a height of only 30mm, making it ideal for limited recess depths. T. +44 (0)1707 386 000 E. Twitter: MegamanUKLtd


LIGHTING BĂ„RO Retail Lighting The ID luminaire series represents state-of-the-art technology. The highly efficient LED lighting technology with a hybrid construction combines the advantages of reflector and lens systems. This combination produces a particularly balanced contrast between the focal point and the corona of the light cone. Furthermore, different reflectors combined with semi-satined covered glass enable the production of clean and soft, yet clearly defined light cones. Twelve different LED colours, four reflector optics and an infinite choice of housing finishes are available, including chrome, copper, gold or any RAL colour. T. +44 (0)845 519 2154 E.

Fagerhult Fagerhult launched the Dino customisable light engine in August, designed by Stockholm-based architecture and design consultancy PetterssonRudberg. An energy efficient, LED-based light engine, Dino is available in two sizes and light outputs. Users can choose from nine different shades and covers, available in a wide range of fabrics and materials, or create their own unique design. T. +44 (0)207 403 4123 E. Twitter: FagerhultUK

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VSPLED luminaires have a high output linear corner profile with fixed height directional spotlights and glass shelf supports. They have been designed for use in a number of different applications in the retail and display sectors. The VSPLEDs are a bespoke, made-to-measure product that are simple to install and can be fixed into both new displays and retro-fitted into existing displays. This system can be manufactured to form an integral part of your display and can support and illuminate shelving at the same time, giving high output illumination directly to your products.

Concord, by Feilo Sylvania, has increased the capabilities of its successful Beacon range of products by developing the Beacon XXL. Producing a higher output than previous spotlights, the Beacon XXL is the ideal replacement for traditional 70W CMI spotlights. By incorporating LED technology, the spotlight benefits from a 50,000 hour lifespan. The Beacon XXL spotlight boasts an efficacy of up to 120lm/W and provides more than 5,700 fixture lumens with a total system power of only 48W. It is an ideal replacement for a traditional, inefficient spotlight, providing a high power, energy efficient light source. With a high colour rendering index of up to 93Ra and an extended lifetime of over seven years on an average usage at 70 per cent of the original output, the Beacon XXL is perfectly suited for double height spaces across retail and display areas achieving a consistent, high quality output.

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Regent Street

RIBA Regent Street Windows Project 2016 RIBA and Regent Street joined forces in September for a seventh year to host a series of window installations along the capital’s famous shopping street. Words: Lyndsey Dennis

Partnering with the London Design Festival and London Fashion Week, the RIBA Regent Street Windows Project returned for a seventh year in September, seeing 10 retailers along Regent Street pair up with RIBA chartered architects to design architectural window displays. This year’s windows reflected the versatility and ingenuity of the architects in creating new and fresh designs that build on the history and vision of each brand. Visitors were treated to displays that played on movement and materials; colour and texture;

7 For All Mankind with KSR Architects KSR Architects created a display for 7 For All Mankind’s new product ‘b(air)’ jeans. The installation evoked feelings of weightlessness, floating in comfort and softness, creating the sensation of wearing the jeans which are ‘light as air and soft as silk.’ These qualities were represented in a simple and elegant installation of gently moving fabric that parted to unveil the jeans. It paid homage to the effortless beauty and lifestyle brand of 7 For All Mankind and its new product, b(air).


and heritage and storytelling. For the first time, the sequence of architectural installations extended beyond Regent Street to include participation from Liberty on Great Marlborough Street and the RIBA headquarters at 76 Portland Place. ‘The RIBA Regent Street Windows project has established itself as a showcase for some of London’s finest emerging architects. Each year the installations demonstrate the fluidity of contemporary architecture, with each pairing embracing innovative art and design practices. It’s a pleasure to see the participants collaborating with some of the world’s leading fashion and beauty brands, and envisioning such striking displays on an alternative space and scale,’ says Dian Small, RIBA London region director.

Regent Street Kate Spade New York with Design Haus Liberty Inspired by Kate Spade New York’s fall collection entitled ‘Star of Your Own Show’, Nebula was an installation by Design Haus Liberty which illustrated the playful yet sophisticated aesthetic of Kate Spade New York by transforming the brand’s signature polka-dot motif into an exuberant, three-dimensional pattern. Multiplied across all levels of the shopfront and the exterior façade, the installation created a dialogue between the vivacious style of the interiors, the passers-by and the consumer. Constructed from 8,000 translucent crystal spheres hovering in mid-air, Nebula reflected and deflected light within itself; dispersing multiple patterns onto the pavement and façade, while illuminating the shopfront. Nestled among the lightshow was Kate Spade New York’s newest iconic addition to the brand’s A/W collection — the Byrdie Bag — the star of its own show rightfully exposed in a cloud of nebula.

Armani Exchange with Matheson Whiteley Matheson Whiteley’s ongoing fascination with the artists of the Light and Space movement in Southern California during the 1960s led to this installation for Armani Exchange. The work operated at an architectural scale, saturating the display window with the strong physical experience of a single colour, while maintaining transparency both into the store and outwards to the street. The specific hue formed a complement to the AW16 collection, while suggesting broader conceptual relations to the climate and weather. Photographer: Ben Blossom

Charles Tyrwhitt with Bureau de Change Bureau de Change’s installation represented a tailor’s cutting room. It highlighted the technical craftsmanship involved in the creation of Charles Tyrwhitt’s collections, while emphasising the British heritage at the heart of the brand. Pattern pieces, belonging to the brand’s products, were replicated in a range of British timbers including elm, oak, cherry, chestnut, ash and poplar. Different garments and their pattern ‘family’ could be identified by the colour and patina of their wood species.


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Regent Street Liberty with Architecture Social Club Architecture Social Club’s display focused on the figure of Arthur Lasenby Liberty and cast him in the role of fashion’s liberator. He encountered a dissolute, fantastical and depraved couture landscape that represented London’s pre-Liberty world; ‘Arthur’ was shown to herald a new promise of higher quality fashion for the city. The installation’s narrative involved the iconography of Noah’s ark and played on the naval history of the Grade II Tudor-revival building, constructed in 1924 using the timbers of two ships: the HMS Impregnable and HMS Hindustan.

Kiehl’s with Piercy & Company x Electrolight Piercy & Company’s window drew on the roots of Kiehl’s since 1851 as an old-world apothecary, harnessing the power of botanicals. Marking the launch of its Nightly Refining Micro-Peel Concentrate, the display depicted delicate porcelain quinoa seed husks; the active ingredient. The combination of natural and manufactured, traditional craft and digital techniques are common ground for both Piercy&Company and Kiehl’s since 1851. They celebrated this by displaying not only the precious finished object but also the products and processes used in its construction.

KIKO MILANO with Aleksa Studio ALEKSA Studio’s window design was inspired by KIKO Milano’s rich palette of make-up colours and textures. The installation created a sense of perspectival illusion as you walked by, allowing for dynamic views into the shop. The bright colour gradient and surface pattern created a three-dimensional spatial experience within an otherwise concise window space. The sense of movement was further accentuated by the ripple-like effect and feminine curves found within the display. The installation transformed when seen from different angles, establishing a sense of an ever-changing shop front.


Regent Street Molton Brown with Knox Bhavan & Susie MacMurray – Winner of the RIBA Windows People’s Choice Award Knox Bhavan and Susie MacMurray sought to encapsulate the mood of Molton Brown’s ‘Rosa Absolute’ campaign by harnessing their common appreciation of materials, quality of product and precision of making. The installation consisted of three identical ‘chandeliers’ made from packaging bottles, suspended with a deep red ribbon, above a bed of beautifully crafted metal roses. Powerful iGuzzini lights illuminated the installation and amplified the reflective quality of the materials. The rich coloured ribbon offered a feeling of weight, echoing the grand renaissance rooms which are alluded to in the campaign. The mood of the lighting altered depending on the time of day, giving sensuality to the piece.

Uniqlo with Projects Office Projects Office’s ‘Flying Colours’ was a playful amalgamation of UNIQLO’s fall colours, the brand’s signature rainbow arrangements, and that most iconic of London characters; the humble pigeon. It showcased UNIQLO’s raw materials, alluded to production processes and played on London’s love/hate relationship with the plucky plumed pests. Were the pigeons weaving Uniqlo’s fall collection, or were the pesky birds unravelling the spools to make their own cuddly and colourful nests in preparation for winter?

RIBA installation at 76 Portland Place with CAN + Nina Shen Poblete CAN + Nina Shen-Poblete’s ‘The Block Shop’ re-imagined the glazed street frontage of 76 Portland Place in a ghosted silhouette of the by-gone Georgian terrace. The ornate openings celebrated a lost street view but their unceremonious ‘blocking up’ reminded viewers of the impermanence of the city’s fabric and their layered stories. On closer inspection, the blocks revealed exquisitely ornamented surfaces. The humble breezeblock, once a ubiquitous building material, was framed, displayed and elevated as a high-end product.


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Made in Korea The South Korean market is expanding and it’s one that British retailers can learn from, claims Gregor Jackson, partner at retail design firm, gpstudio.

Finding the words ‘Made in Korea’ on the underside of a product would, in many eyes, be viewed as symbolising inferior quality, mass production, or copy-cat design. I regularly work in South Korea, and I see a very different picture to this outdated perception of the country’s creative output. It is an exciting nation with an incredible thirst for education and an inventive work ethos that is striding forward in leaps and bounds. A strong sense of heritage and custom remains here, but this is fused with a very international outlook. The Samsung 837 store that opened recently in New York is an international marker of the brand’s status as now being on a par with — or possibly even ahead of — Apple in the tech world. I know that in my professional life there is a pattern of brand loyalty that can be measured in decades: first Nokia, then Blackberry, and now Apple. At the time of these being the dominant tech brands that I used, I did not think they could be eclipsed, but it now feels inevitable that a shift in my loyalty towards Samsung is on the horizon. And Samsung’s products are far reaching, too. My recent washing machine purchase was from Samsung, favoured over the likes of Zanussi or Dyson. Will I one day be driving a RSM Samsung car? Perhaps that’s a stretch too far, but I won’t rule it out. It’s not just tech where South Korea is making its mark, however. In terms of retail design, Seoul has stolen the limelight from Tokyo, which was once considered the place for inspiration. Boon The Shop stands out as a luxury multibrand boutique, blending fashion, lifestyle and art. A store like Sulwhasoo is an impeccable example of creating more than a flagship store but a true ‘home’ for a brand by capturing its DNA superbly, while

Queen Mama Market is a concept store to rival the best in the world. And Japan’s Isetan department stores are now being out-paced by the increasingly innovative Shinsagae department stores in South Korea, which feel like Harrods, Selfridges and Westfield all rolled into one, just with better fashion and food. But its not just the store designs that impress me. Korean retailers appear to understand customer service and provide it with seamless effort. I have sipped tea while having trousers altered in under an hour (at no additional charge) and had my purchase, however small, carried for me to the shop threshold and presented to me like a treasured gift. This is true attention to detail. It’s a market where beauty boutiques have flourished alongside its retail industry. Where once this was an industry dominated by Paris, New York and London, South Korea now has brands like VidiVici at the upper end of the market reinventing themselves and aggressively expanding, while smaller offerings such as multibrand Olive Young, and All Mask Story, which specialises in face masks, are growing. When I was in a Sephora store in Barcelona last month, I found a section dedicated to Korean beauty products, so it’s influence on the European market is clearly being felt. While many of these retail brands are using designs that are the product of collaborations with international designers, the South Korean market is still one that is expanding, and one that British retailers can learn from. Firstly, for many Korean brands, design is at the heart of the organisation. It’s not treated as simply an aesthetic layering, but something integral to the brand and how it thinks, behaves, and engages with their consumers. Secondly, there is clearly a sizeable investment being made in South Korea’s

market back into the store portfolio, alongside a spirit of strategic (or risktaking) experimental thinking. I remember a Scottish artist once explaining to me that he wasn’t happy with a painting he’d been labouring over for many, many hours. He decided to cut the painting into four and instead work into each quarter, creating four unique and beautiful paintings. They all sold. The Korean retailers have a similar approach and are willing to take a retail format (successful or unsuccessful) and divide it into different formats and experiment with scale and content, reacting to changing markets or opportunities, challenging perception, creating newness, or building momentum on an already established commercial traction. Finally, they stick to simplicity within processes. Any new initiative can be complex and large organisations can have many tiers to them. In Korea I have only experienced tasks being broken down into manageable and clear bite-size chunks. Plus, there is an emphasis on sticking to the role that’s stated on your business card, yet maintaining a common end goal. Retailers in the UK should be jumping at the chance to visit their counterparts in South Korea to see what they’re up to — the retail scene is as hot as kimchi.

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Readers’ Choice Award 2016

Twelve window displays, one winner... you decide!

In September, a panel of industry experts gathered at The Delaunay in London to take part in the preliminary judging process for the second annual Retail Focus Readers’ Choice Award. The group was tasked with creating a shortlist of what they considered the best window displays from those featured in Retail Focus magazine between September 2015 and August 2016. The judges evaluated the schemes based on certain criteria, including innovation, originality and creativity, and true reflection of the brand identity. The shortlist is now open to the public vote until Monday 31 October and the winner will be announced at the VM and Display Awards in November.

To vote, visit or log on to the Retail Focus Facebook page at

The Judges Karl McKeever, Visual Thinking Tony Morgan, Fashion Retail Academy James Shouli, Making Noise Quietly Joe Evans, Checkland Kindleysides

The Shortlist Selfridges, Apple Watch Hermes, Sketches Fendi, Saks New York Special Windows Project Debenhams, Found It Selfridges, Bright New Things Le Bon Marche, Ai Weiwei Charles Tyrwhitt, Neon Joseph Fashion, Cable Ties Fenwick of Bond Street, April Showers The Little White Company, Chelsea in Bloom Chloe, Saks 5th Avenue John Smedley, The Artistry of Knit

Hermes, Sketches

Debenhams, Found It

Selfridges, Apple Watch

‘This is a premium execution that reflects the brand. The propping elements become largely invisible, enabling the products to come forth’, Karl McKeever


award Fendi, Saks New York Special Windows Project

‘What they’ve been doing as a brand over the last couple of years is really great’, Karl McKeever

‘I like the white on white’, Tony Morgan Joseph Fashion, Cable Ties

Selfridges, Bright New Things

Le Bon Marche, Ai Weiwei

‘I think it is spectacular. It’s a very chic concept’, Tony Morgan

Charles Tyrwhitt, Neon

‘Well executed and the graphics are fun’, Karl McKeever Fenwick of Bond Street, April Showers

The Little White Company, Chelsea in Bloom

‘There’s a subtlety to it’, Karl McKeever

‘It’s very cute’, James Shouli Chloe, Saks 5th Avenue John Smedley, The Artistry of Knit


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surfaces + finishes Armourcoat Decorative specialist Armourcoat presented a range of hand-applied polished plaster wall finishes and pre-cast base relief panels at Decorex International last month. The company also showcased the latest additions to the Signature Collection. Devised by Armourocat founder Duncan MacKellar, this exclusive range of polished plaster wall finishes reflects his unique creativity and passion. Creating rich, opulent and luxurious interiors, these artisan finishes represent the highest level of product mastery, redefining the technique and underlining Armourcoat’s lead role in the industry. T. +44 (0)1732 460 668 E. Twitter: Armourcoat

DuPont Corian DuPont Corian aded to the warm welcome around the London Design Festival in September, giving reusable shape to various public installations. The Louvre LDF information desk by Giles Miller Studio at the V&A Museum is made from sections of ultra-versatile Corian that has been machined into a specifically designed finish created by Giles Miller Studio, renowned for a fascination with the manipulation of light and reflection in surfaces. T. +44 (0)800 962 116 E. Twitter: CorianDesign

James Latham James Latham, the exclusive distributor of HI-MACS in the UK and Ireland, recently supplied 100 sheets of HI-MACS solid surface for the construction of Hyundai’s new Rockar dealership at Stratford. HI-MACS is an incredibly versatile material that can be worked in a similar way to wood but can be applied to many types of building projects and it is particularly well suited to retail and commercial environments. T. +44 (0)116 257 3415 E. Twitter: lathamsltd

Photographer: Julia Schambeck

Surface Styling At 100% Design, Surface Styling illustrated the creativity and unique innovations of Avonite solid surface with the introduction of 50 new colours into the range, increasing the colour palette to 74. The new Studio Collection of polyester décors can be backlit, adding to the vibrancy of the surface and offering a wealth of design options. Meeting current and upcoming trends, Surface Styling also took the opportunity to showcase other prestigious brands from its 40-strong surface materials portfolio including Hanex, Fenix NTM, Swiss Krono One World, Showerwall Infinity, Milano High Gloss, Malmo and Tuscan Flooring. Surface Styling is the go-to specification platform for designers, giving them access to an extensive portfolio of laminates, solid surface, decorative panel, wall panelling, flooring and worktops at the touch of a button. T. +44 (0)845 603 7811 E. Twitter: SurfaceStyling



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T. +44 (0)1788 513 160 E. Twitter: noraflooring

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FLOORING Polyflor High performance wood effect sheet vinyl flooring from Polyflor’s Forest fx PUR collection was recently chosen to help create a stylish interior for pampered pets at Glamour Pooch Dog Spa and Day Care in Freckleton. The concept for this retail interior was created by Beverley Wood Design, a creative consultancy service based in Lytham St Anne’s. Forest fx PUR vinyl flooring in the Rustic Oak shade was installed by the client’s flooring contractors in the reception and dog grooming areas. The Forest fx PUR range of 14 wood effect flooring designs has been developed for use in heavy commercial environments such as retail interiors where high levels of foot traffic occur. T. +44 (0)161 767 1111 E: Twitter: Polyflorltd

Junckers Junckers has launched a new, solid hardwood floor in grey, the most sought after shade for floors in the design industry today. Vista Grey is a subtly textured floor made in solid oak, which combines pale grey with white tones to enhance and highlight the natural grain structure of the timber. Junckers’ thorough drying process and quality control guarantees a very stable floor ideal for use with underfloor heating. Like all of the brand’s floors, Vista Grey is pre-finished using the highest quality oils and lacquers for a very durable floor that is uniform in appearance. T. +44 (0)1376 534 700 E. Twitter: junckersfloors

Polyflor Commercial and residential vinyl flooring specialist Polyflor has announced the launch of Bloc PUR, a vibrant collection of solid colour sheet flooring in a broad spectrum of 16 enticing colours. Designed to provide either a subtle backdrop or a bold, modern statement in the retail, leisure and commercial sectors, UK manufactured Bloc PUR is a high performance heterogeneous sheet floorcovering with a textured matt finish. Developed after feedback from the marketplace revealed a desire for a much sought after plain decoration flooring, Bloc features an innovative, fully pigmented, homogeneous 0.7mm wear layer of pure colour. The range can be used to create tonal, complementary or harmonious interior design schemes using greys, neutrals, pastels and brights in its colour palette, whether they are used individually or combined with other designs from the range. T. +44 (0)161 767 1111 E. Twitter: Polyflorltd


International Decorative Surfaces IDS has extended its flooring portfolio with a brand new range of luxury vinyl flooring called Malmo, offering a stylish, high performance option that is suitable for a wide variety of commercial and domestic applications. Malmo offers 10 woodgrain designs including classic oak and on-trend greys, in a matt finish that’s high performance and easy to maintenance. The range offers all 10 designs in 2.5mm design options with a 0.55mm wear layer achieving a heavy commercial classification of 33. Five of the designs are also available in a 2mm option with a 0.3mm wear layer. T. +44 (0)8457 298 298 E. Twitter: idsurfaces

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TECHNOLOGY Futura Retail Solutions T J Hughes has replaced its legacy retail systems with the Futura EPOS and retail management solution to modernise systems and optimise performance as the group expands. Futura has been deployed in store across some 190 tills and with 25 users at head office to provide a robust and modern retail environment, capable of supporting the company’s omni-channel business model. With some 35,000 SKUs, Futura software is also managing stock for T J Hughes online and providing the integration to the company’s existing e-commerce provider and to the Peoplevox warehouse platform. T. +44 (0)1189 841 925 E. Twitter: Futura_retail

DENSO Auto-ID DENSO Auto-ID has launched two innovative products, the BHT-1200 RFID handheld terminal (or BHT-1281QULWB-CE as the model is officially called) and the QK30-IC scanner. Both products are based on Radio Frequency Identification (RFID) or Near Frequency Communication (NFC) respectively. The BHT1200 RFID offers the popular features of the BHT-1200 series such as the robustness and the resistance to extreme temperatures from -20 to +50 degrees Celsius. In addition, it provides an extremely fast reading speed. While the BHT-1200 is an all-round performer in storage facilities, the QK30-IC is ideal for shorter distances. It is equipped with modern NFC technology and unites the standard model QK30 with a chip card reader. T. +49 (0)211 88252 450 E:

NEC Display Solutions NEC Display Solutions will be sharing an open platform modular approach with Raspberry Pi, enabling a seamless integration of Raspberry Pi’s devices with NEC’s displays. NEC’s leading position in offering the widest product range of display solutions matches perfectly with the Raspberry Pi, the organisation responsible for developing the awardwinning range of low-cost, high-performance computers. With a quad-core 1.2GHz processor, the board is no longer just a basic computer for coding but a reliable intelligent device with unlimited possibilities. In addition to the standard Raspberry Pi 3 compute module, NEC will also offer a customised model to meet the specific performance demands of the display sector. T. +44 (0)870 120 1160 E: Twitter: NEC_Display_EU

VCA Combining 3D imaging technology with sophisticated footfall analysis software, the new VCA IPT-1000MR Intelligent People Tracker provides an easy-to-install, low cost solution for retailers who want to improve the customer experience by minimising queuing times at checkouts. The VCA IPT-1000MR offers a highly accurate method of measuring customer waiting times at the point of sale or ATMs, and can generate real-time alerts to store management when queuing time or queue lengths exceed pre-defined thresholds. Whilst monitoring stationary queues, it can even identify customers who ‘give-up’ and walk away. With an accuracy level that exceeds what can normally be expected from older generations of thermal sensors and stereoscopic cameras, the IPT-1000MR is equipped with a state-of-the-art infrared sensor and specially designed lens. T. +44 (0)20 3044 2884 E. Twitter: VCAtechnology



SELECTION NEC Display Solutions Europe NEC Display Solutions Europe has added two video wall displays, the MultiSync UN551S and MultiSync UN551VS, to its line-up of video wall solutions. The new 55in models feature the latest developments in reliability, homogeneous image playback and ease of installation. These displays are ideal for creating large digitised visual surfaces in retail environments, public areas and quick service restaurants, where dynamic viewing experiences are essential to engage audiences. T. +44 (0)870 120 1160 E: Twitter: NEC_Display_EU

Daikin Europe Daikin has introduced a comprehensive centralised control solution for retailers and small commercial businesses that delivers substantial savings in energy costs with improved user convenience. The new intelligent Tablet Controller provides single point access through an easy to use touchscreen tablet in-store or online through the Daikin Cloud service. This allows businesses to manage their local comfort needs cost effectively, whilst controlling energy costs through remote monitoring. T. 0845 641 9000 E. Twitter: Daikinuk

Toshiba TEC Toshiba TEC has announced the latest additions to its mobile printing range with the first of a new generation. The B-FP3D is a compact and rugged portable three-inch printer with full colour LCD display. The most advanced product set of its kind on the market, it frees up workforces across a wide range of vertical sectors, allowing them to carry out activities faster and smarter. Whether for mobile point of sale, queue busting, issuing tickets or receipts at the roadside, or even enabling cash on delivery for logistical operations, the B-FP3D series offers cutting edge printing on the move. T. +44 (0)843 2244 944 E. Twitter: ToshibaTEC_UK

3M Commercial Graphics 3M was selected by Spandex to showcase its graphic films at The Print Show held at the Birmingham NEC in October. The Spandex stand included a wrapping area that featured film products from 3M only, including the highly versatile, non-PVC Envision Print Film 48 and Envision Print Wrap Film 480CV3, the popular 3M Wrap Film Series 1080 and 3M Wrap Film Series 1380, as well as DI-NOC Architectural Finishes from 3M. These environmentally sustainable wrap, wall and signage films from 3M allow sign makers, wrappers, shopfitters and graphics producers to experience the latest solutions for vehicle graphics, signage and architectural designs. T. +44 (0)1344 857 276 E. Twitter: 3MgraphicsUK



VM & Display bbrown bbrown is an expert in providing creative display materials to clients across the globe in retail, exhibitions, TV, film and events. Its stock product range includes materials such as glitter fabric, 3D illusion film, PVC, decorative 3D tiles and light enhancing panels; ideal for creating wow-factor displays. bbrown Glitter, one of the company’s most popular special finishes, is ideal for adding glamour to any environment. It’s available in two different finishes and a large range of colours to suit most requirements, including pink, gold, green, red, blue, white, black, purple, silver and bronze. T. +44 (0)3705 340 340 E: Twitter: luvbbrown

Proportion London Selfridges’ Body Studio and Designer Studio feature mannequins and hanging bust forms from Proportion London. The hanging bust forms punctuate the space like an art installation. A combination of beautiful finishes and luxury fabrics add to the unique appeal of these retail spaces. T. +44 (0)20 7749 1300 E: Twitter: Proportion

Projection Artworks Footwear brand UGG has partnered with leading 3D projection and interactive experience studio Projection Artworks to create unique in-store video mapped installations that promote new product features like Treadlite, plus the brand’s monogramming service. Running as permanent displays across 10 selected European UGG concept stores (UK, Germany, France and Netherlands), the installations are designed to stand out in the crowded retail space by showcasing the brand’s new boot — the Classic II — in a highly original and dynamic way. The installations also bring to life the brand’s new ‘monogramming’ service where shoppers can have their initials embroidered onto their chosen boot. The projected content includes an animated embroidery sequence so that people can experience a virtual realisation of the monogramming process. T. +44 (0)203 130 0740 E. Twitter: ProjectionArt


Harlequin Design Harlequin Design is a creative retail design agency based in London, Italy and Shanghai. Creating environments that bring brand stories to life, working in partnership with its clients every step of the way from initial sketches to final install. Services include research, mood boards, design concepts, 3D visualisations, prototyping, store plans, project management, UK/European/Asian production, logistics, installation, and review and learnings. T. +44 (0)20 7253 6238 E. Twitter: HarlequinLondon


focus on MANNEQUINS We have a line up of striking figures this month that reflect a number of considerations in the mannequin sector, including environmentally friendly options, sporty torsos to support the current athleisure trend and full facial features for a more realistic look.

Helping the planet Bonaveri has developed what it claims to be the first biodegradable mannequin. The body is made of B Plast, a bio-based polymer comprising 72 per cent sugarcane derivative and finished with B Paint, made solely of renewable organic substances. With its B Plast and B Paint products, Bonaveri is now able to deliver a product that has undergone a full life cycle analysis.

Going green ARPRO mannequins are providing retailers with a greener and more cost-effective solution. Lideimmagine has embraced the durable, lightweight and fully recyclable qualities of ARPRO to create the new Livelymen range. Aside from their versatile design and recyclability, the use of ARPRO has also simplified and reduced the time required for production.

New era Rootstein unveiled a new showroom, workshop and events space in the heart of Fulham in September. The Munster Road HQ signals a new era for the company, steered by newly appointed British creative director Tony Crathern. According to Crathern, the new space celebrates the company’s rich artistic history but also embraces future trends and collaborations. ‘Rootstein has always been the Rolls Royce of mannequin design; cutting-edge handmade figures created by working with the most amazing sculptors and of-their-time models; we’re simply moving that heritage of glamour, creativity and craftsmanship into a new phase where it will also feel relatable to up-and-coming brands and consumers,’ he says.



In suspense Proportion London has supplied mannequins and bust forms for the Body Studio and Designer Studio at Selfridges London. The spaces are adorned with hanging bust forms, punctuating the space like an art installation. Beautiful finishes and luxury fabrics add to the unique appeal of the retail space. ‘One of the most enjoyable and inspiring parts of my job is working alongside clients that share the same sensibilities and have the ability to think outside the box,’ says Tanya Reynolds, creative director at Proportion London. ‘By using our hanging system, Selfridges managed to transform their retail environment to a quirky and modern space.’ Proportion foresees that conventional display will literally be turned on its head and suspended presentation will become the new alternative visual merchandising solution.

Feel the power More Mannequins’ new range of sports mannequins are designed with the everyday athlete in mind and help create impactful displays that will appeal to a wider spectrum of shoppers. The mannequins have sculptured and defined muscular torsos and limbs that are strongly detailed in the powerful poses. The range covers the majority of the current trends, from runners to the increasingly popular yogi figure. A variety of colours and finishes are available on request.

Changing faces Window France is seeing a change in trends in the mannequin market as brands have started to shy away from the faceless and invisible mannequin towards those that bring character and impact to displays. The company is also seeing a return of more realistic versions. The Cameleon collection was designed with this change in mind and is now coming into its full potential in the market. Already brands can make 70,000 different styles with the Cameleon mannequin, but the company has many more choices in the pipeline in the coming months.

Sporty number Over the last few months, Universal Display has expanded its Zen collection with new poses. The range taps into the athleisure trend that has emerged recently and is all about the body; contoured and toned poses that reflect today’s lifestyle in the gym or on the street. The mannequins are available in standard colours and bespoke finishes. Universal Display will unveil a new collection at Retail Design Collective in New York in December.



DIREcTORIES Visit the Retail Focus online directory at to discover a comprehensive list of the UK’s leading retail suppliers. Each listing contains indepth company information together with inspirational images, video footage and informative press material. You can also link through to company websites and connect with suppliers through Twitter and Facebook. The Retail Supplier Directory is divided into a number of categories, such as design agencies, point-of-purchase, lighting, props and surfaces, to make the site easy to navigate. To feature in the online directory, contact Terry Clark on 0845 6807405 or email



Aluminium Fittings

Specialist Stockist of Aluminium Extrusions and Mild Steel Fittings for the shopfitting industry. Extensive stock held of: *Slotted uprights *Aluminium slatwall *Perimeter Sections *Corner sections *Design and bespoke service. T: 01273 582241 E: W: S.

Aluminium Fittings

Bespoke Display

Bespoke Display

Design Consultancies

Axis design, develop, manufacture and install bespoke retail display solutions. We’ve worked with the biggest names on the high street, but approach every project in the same way, with the maximum thought for your brand, products and sales environment.

Spur Creative Workshop deliver unique visual merchandising solutions for retail brands. Boasting a wealth of experience in high quality prop making we create display concepts for window staging, POS and brand awareness campaigns.

We are a global retail agency. Visual Thinking develops strategy, skills, hearts and minds to deliver retail excellence and transform brand performance.

T, 020 3260 3888 E. S.

Bespoke Display

T 01892 890608 E: W S: spur_creative

Bespoke Display

T, +44 (0) 1788 543 331 E. W. S.

Design Consultancies

MicroSlat is a strong versatile 25mm fine pitched aluminium slatwall system. With a bespoke range of components it can be used to build unique and interesting displays or add value to existing designs.

Original suppliers of display fabrics, textiles, PVC and polycarbonates for retail displays and exhibition stands since 1934 Backgrounds have been our background since backgrounds began and B Brown have more than 400 in stock.

Walker Bros (Elland) Ltd is an Engineering Manufacturing company specialising in sheet metalwork and plastic fabrication. We supply precision metal and plastic products, components and light fabrications to a broad range of industries and markets throughout the UK and Europe.

IGNITION is an independent creative company Our multi-disciplined team work together to deliver exceptional retail and commercial environments, global exhibitions and brands.

T. 01325 351 276 E. W. S.

T, 08705 340 340 E. W. S.

T: 0 01422 310767 E: W:

T, +44 (0) 1179 725168 E. W.

Audio Visual Integration

Anna Valley looks to help guide clients with their audio visual decision making by offering high end impartial advice and help manoeuvre them through the current “minefield” of different technology and services available to them. This process then enables them to have a clear vision of what they are actually striving to achieve within the budget available to them and then provides a full range of services in the delivery of that vision.

Bespoke Display

Hello Flamingo is a creative company for the retail and event sector, specialising in window displays, in store solution, POP ups, project management, design, manufacture and installation for bespoke projects at our fully equipped manufacturing workshop.

Brochure Holders

Design Consultancies

Brochure Holders International Limited is part of the global Taymar group recognised as a leading manufacturer of premium quality injection moulded leaflet holders and display solutions. Committed to on-going product development the Taymar group offers one of the world’s largest collections of ‘clear view’ wall, floor and counter standing brochure displays.

We are TWO Visual, the retail agency specialising in visual merchandising. Led by brand directors Jeanette Cheetham and Brendan Gordon we provide everything retailers need to make their brands visually dynamic, whilst improving team and commercial performance.

T: +44 (0)1473 229250 E: W:

T, +44 (0) 1858 414275 E. W. www. S.

T: +44 (0)208 941 1000 E: W:

T: 01273 585768 E: W: S.

Balloons & Bunting

Bespoke Display

Climate Control


No.1 Advertising Balloon Service: • Printed Latex and Foil Balloons • Helium Gas delivery and collection • Flags, Bunting and Banners • Promotional Sashes and T-shirts • Multi-store distribution nationwide

KSF provides retail merchandising display solutions to retailers, brands and trade customers from CONCEPT to COMPLETION via our global supply chain (China/UK/East EU) to deliver LOWER total cost of ownership. YOU’VE TRIED THE REST; NOW PUT US TO THE TEST.

Air Control & Development Ltd are Daikin, Mitsubishi and Toshiba accredited contractors, specialising in providing quality air conditioning, ventilation and overdoor heater installations, service & maintenance within the retail sector.

arken are a UK design and manufacturing facility creating bespoke poster display solutions. As well as our bespoke offer, we provide off the shelf products such as poster frames, light boxes, poster hanging systems, pavement signs, forecourt signs, all available in a range of colours and sizes.

T, 01494 774376 E. W.

T: +44 (0)8450 944 699 E: W: S:

T 01922 455523 E: W: S:

T: +44 (0)1638 565656 E: W:





Display - DIGITAL


Are you looking to increase your product sales, re-brand or launch a new product? If you’re not already talking to us, you should. Our group offer an unprecedented level of experience coupled with a comprehensive range of products and services. Our aim is to make your products sell and your service the best on the market.

Internationally acclaimed, award winning unique magnetic wall system offers instant flexibility & creative choice to architects, interiors & store designers. Since launching the magnIQ system in 2006 the response has been quite phenomenal. To date the system has won 13 prestigious awards and is now internationally recognised justifying the many years Rare Basic spent on research and development.

Crystal Display Systems is already a leading UK designer, distributor and value added reseller of flat panel display solutions. We have a vast array of media players, interactive displays, videowalls and shelf edge displays. Our knowledge and expertise has also led to us being one of the European leaders in transparent LCD.

Spur Creative Workshop deliver unique visual merchandising solutions for retail brands. Boasting a wealth of experience in high quality prop making we create display concepts for window staging, POS and brand awareness campaigns.

T: +44(0)113 265 0093 E: W: S.

T +44 (0)20 8348 9888 E: W: S:

T: +44 (0) 1634 292 025 E: W: S.

T 01892 890608 E: W S: spur_creative



Display - DIGITAL


GDP display, manufactures, delivers and installs world-class retail environments, store fixtures, displays and visual merchandising equipment. GDP is truly Global, through its activities in many parts of the world. We have supplied high-end displays and furniture to successful retail brands throughout Europe, North America, South Africa and South East Asia.

Spur Creative Workshop deliver unique visual merchandising solutions for retail brands. Boasting a wealth of experience in high quality prop making we create display concepts for window staging, POS and brand awareness campaigns.

We provide total end to end solutions encompassing all aspects of designing, implementing, managing and supporting multi-faceted marketing technology concepts and Digital Screen Media networks.

We create bespoke tailored solutions for retail, interiors, exhibitions, museums and 3D and we know one size does not fit all. Our teams are always ready for the challenges, big or small.

T: +44 (0)1582 433 771 E: W: S.

T 01892 890608 E: W S: spur_creative

T, +44 (0)845 481 8020 E. S.

T: 01923 800666 E: W: S.





Offering an extensive range of EPOS hardware from world class suppliers such as Star Micronics, Honeywell and Posiflex, DED offer the complete EPOS hardware solution alongside a unique rewritable loyalty system.

Graphica Display print, produce and install retail graphics including till point graphics, window graphics, LED lightboxes, cut & printed vinyl and much more. Nationwide & Euorpean delivery and installation.

Display We are ICON. We create and deliver engaging brand and live experiences, particularly in the retail sector.

We create bespoke tailored solutions for retail, interiors, exhibitions, museums and 3D and we know one size does not fit all. Our teams are always ready for the challenges, big or small.

T: +44 (0) 20 7593 5200 E: W: S:

T: 01923 800666 E: W: S.

T: 01797 320636 E: W: S:



Impulse POP specialises in Point of Purchase display systems for the Retail sector. We offer many years of experience in all aspects of retail design, with in house manufacture - including quick turnaround prototypes, or overseas manufacture, delivery, installation and retail merchandising.

Woodwood Group –Tx Frame UK are a specialist in tension fabric display systems and LED light boxes. We are able to deliver the highest quality service with a friendly but professional approach to ensure you receive the spectacular results you deserve.

Armourcoat is the world’s foremost supplier of polished plasters, sculptural effects and innovative surface finishes.

T, 01767 682756 E. S.

T, 01376 295 016 E. W.

T. +44 (0)1732 460 668 E. W. S.



T: 0845 3730073 E: S.


We create bespoke tailored solutions for retail, interiors, exhibitions, museums and 3D and we know one size does not fit all. Our teams are always ready for the challenges, big or small.

T: 01923 800666 E: W: S.


interactive displays


Crystal Display Systems is already a leading UK designer, distributor and value added reseller of flat panel display solutions. We have a vast array of media players, interactive displays, videowalls and shelf edge displays. Our knowledge and expertise has also led to us being one of the European leaders in transparent LCD.

> In house design and manufacture of permanent displays > Powder coated steel, stainless steel, plastics and print used in any combination > Rapid prototyping and batch manufacture > Confidentiality assured > Let us help you improve your product sales` Find out why our customers keep returning for more………

T: +44 (0) 1634 292 025 E: W: S.

T: 01482 345067 E: W: S. @JCR_POS


We are IPOS. A creative design agency whose extensive and impressive client list speaks volumes for the professional services we offer. We design, produce and install all aspects of our client’s POS. From instore graphics, window vinyls and 3D bespoke window displays to full multi location campaign roll outs.

T: 0161 477 8501 E: W: S.


MicroSlat is a strong versatile 25mm fine pitched aluminium slatwall system. With a bespoke range of components it can be used to build unique and interesting displays or add value to existing designs.

T. 01325 351 276 E. W. S.



pop up


LED Solutions are a specialist LED lighting supplier who can offer you a wide variety of bespoke lighting solutions for the sign, shop fitting and display industries.

Custom made, 20mm deep LED Edge lit ‘Diamond’ light boxes, and 8mm deep ‘Garnet’ light panels for retail display, signage and advertising.

Hello Flamingo is a creative company for the retail and event sector, specialising in window displays, in store solution, POP ups, project management, design, manufacture and installation for bespoke projects at our fully equipped manufacturing workshop.

GENESIS MANNEQUINS design and produce high-class and trend-lead shop window mannequins, busts and displays for the international fashion industry. Additionally we offer style, trend and product consultation as well as a comprehensive after-sales service.

T: 0116 262 5933 E: W: S. LEDSolutionsUK

T: 0333 123 0345 E: W Web:

T: 01273 585768 E: W: S.

T: +49 (0) 5752 1803 0 E: W: S:

Literature Display


Retail Consultancy


Brochure Holders International Limited is part of the global Taymar group recognised as a leading manufacturer of premium quality injection moulded leaflet holders and display solutions. Committed to on-going product development the Taymar group offers one of the world’s largest collections of ‘clear view’ wall, floor and counter standing brochure displays.

We specialise in Point of Sale (POS) and Point of Purchase (POP). We design, manufacture and fit retail fixtures and store displays and we’re good at it. For over 55 years Axiom has been designing and producing exciting and innovative retail displays for well known brands and retail groups.

We are a global retail agency. Visual Thinking develops strategy, skills, hearts and minds to deliver retail excellence and transform brand performance.

Since the ‘glam’ days of the 1970s, Panache Display has been a lead player in the global fashion business producing ever-changing looks to set its own trends in mannequin design and visual display - while establishing an enviable reputation for quality, as well as, creativity.

T, +44 (0) 1788 543 331 E. W. S.

T: +44 (0) 20 8752 2520 E: W: S:

T: +44 (0)1473 229250 E: W:


Air Control & Development Ltd are Daikin, Mitsubishi and Toshiba accredited contractors, specialising in providing quality air conditioning, ventilation and overdoor heater installations, service & maintenance within the retail sector.

T 01922 455523 E: W: S:

T: +44 (0)161 681 1371 E: W:


We are ICON. We create and deliver engaging brand and live experiences, particularly in the retail sector.

T: +44 (0) 20 7593 5200 E: W: S:



Specialist Stockist of Aluminium Extrusions and Mild Steel Fittings for the shopfitting industry.

We are a global retail agency. Visual Thinking develops strategy, skills, hearts and minds to deliver retail excellence and transform brand performance.

Extensive stock held of:     *Slotted uprights *Aluminium slatwall *Perimeter Sections *Corner sections *Design and bespoke service. T: 01273 582241 E: W: S.

T, +44 (0) 1788 543 331 E. W. S.



Francisco Nogueira Francisco Nogueira has been with Nestle-owned coffee brand Nespresso since 2008. In his latest role as managing director for the UK and Ireland he is responsible for driving growth in one of the world’s largest coffee drinking markets. Here, he talks customer experience, growth opportunities and his favourite morning coffee. RF.  What originally drew you to the Nespresso brand? FN. Coming from a market with strong coffee culture, Nespresso was a natural choice for me at the time. The company has a strong history of creating high-quality coffee, innovative machines and personalised services which have revolutionised the way people around the world enjoy coffee. RF. You’ve been with the company since 2008. How has the brand — and consumer tastes — evolved in that time? FN. The UK, traditionally a nation of tea drinkers, has seen an unprecedented demand for high-quality coffee out-of-home. Consumers are more curious about coffee and demanding about its quality. Nespresso has responded to this by expanding and innovating our retail offering through the rollout of Nespresso boutiques across the UK and the launch of Café Nespresso — the UK’s first Nespresso café earlier this year. We put the customer experience at the heart of our business. Nespresso has more than 450 boutiques (designed by French RF.  architect Francis Krempp) worldwide. What makes the in-store experience such a success? FN. Nespresso Boutiques have been designed to provide our customers with a luxury in-store experience. The boutiques provide a unique opportunity to experience the full range of Nespresso coffees. Nespresso experts are also on hand to provide expert advice to customers on their coffee options, the origin of their blend and the range of machines available to them. By regularly updating our in-store experience according to market insights and the needs of our customers, we are able to maintain a successful retail model and unique shopping experience. Our most recent boutique innovation is ‘Self Selection’. This is an automated service which allows Nespresso Club members to select an assortment of capsules from a self-replenishing wall of coffee. The whole process has been designed to create a seamless consumer purchasing experience. RF.  The company opened its first Cafe Nespresso in the UK in June, following a pilot in Vienna in 2015. What sets the cafe concept apart from other coffee shop experiences? FN. Café Nespresso is much more than a traditional coffee shop, it offers customers a redefined premium coffee experience. The new café encourages customers to ‘Find Your Unusual’ and try something different. It offers the opportunity to taste 11 Grand Cru coffees from the Nespresso Business Solutions range, which has been designed specifically for the restaurant, hotel and office sector.


RF.  Does the company have plans to open further sites in the UK? FN. The UK is a thriving market for Nespresso and we are continuing to look at growth opportunities across the country. Nespresso has a long-term ambition to make sure that our consumers in the UK can access a Nespresso retail point within one hour of their location. To that end, we recently announced the opening of four new boutiques, with four more in the pipeline, with a particular focus on the North of England. Café Nespresso is unique in the UK and we will be closely monitoring and evaluating its success in London. If consumers respond well to this new experience, we will consider rolling out the concept more widely. What is the key to Nespresso’s sustained success? RF.  FN. Nespresso provides an exceptional range of blends and coffees developed to suit every taste preference and occasion. Our customers know that with Nespresso, they can enjoy a consistently quality cup of coffee whether at home or in the office quickly and easily. Our continued focus on sustainable quality ensures we deliver an experience that people want to try and are proud to be part of. RF. What are your priorities for Nespresso over the next few years? FN. We are focused on expanding our retail offering and providing increased access to high-quality coffee in the UK in 2016. Our retail offering has grown rapidly over the past few years. We have an ambition to ensure every British customer is no more than an hour’s drive away from a Nespresso boutique. To that end, we have plans to open eight new boutiques across the UK by December 2016. RF.  Finally, what’s your favourite Nespresso capsule? FN. That is a tough question as it really depends on the time of day. My favourite morning coffee is the Nespresso Morning Envivo Lungo coffee, sometimes with milk, which is best enjoyed with fruits and cereal.



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- 9 Styles & Colours

- 18 in the range The only online shop selling Led modules, cabochons, vintage bulbs & accessories specifically designed with the sign & display trade in mind. Visit for more details about how we can help

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Retail Focus #80 October 2016  

Fresh new look, same quality content. The magazine for the retail design industry.

Retail Focus #80 October 2016  

Fresh new look, same quality content. The magazine for the retail design industry.