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Resume

Training & Development

VAISHNAVI 7428974199 vaishnaviofficial041@gmail.com

Cover Letter To Human Resources Job Application Role - Training Lead / Senior Process Trainer / Assistant Manager Training Dear Hiring Team, As a seasoned professional, I am contacting you with regards to my interest in the Training Lead / Senior Process Trainer, Assistant Manager in Training opportunity with you're organisation. I bring an extensive experience in training field, along with the qualifications which are required to make a positive impact in this role.

I offer unique skills which I haved developed through a rewarding career. In previous roles I have contributed to organisational improvements, collaborative team efforts and attainment of key business targets. My resume attached indicates I offer capabilities that you require in an Assistant Training Manager / Senior Training executive/ Lead.

I am eager to discuss the possibility of joining you're Team.Please feel free to contact me for career information. I look forward to hearing from you at your earliest convenience. Thank you for your time and consideration of my candidancy.

Sincerely Vaishnavi

i v a hn s i Va

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Resume

Training & Development

VAISHNAVI 7428974199 vaishnaviofficial041@gmail.com

About Her She is a certified Training & Development professional.

She carries 6 years of experience in the training industry and has an overall 8 years & 5 months corporate experience.

She specialises in TNI, Content Development,Training delivery , Team Management.

She has lead trainings and initiatives in Phonebanking, International BPO and Finance Sectors

Here’s more insights about her Skills, career graph & initiatives !

Technical Skills

Industry Knowledge

Finance

Pre-Training

Alteryx, Power Bi,QlikSense, Power Automate.

Vision Plus, BCIF DOTNET , Siebel, Spade,Harmony,KMT AI Chatbot.

Learner's psychology, TNI , TNA Assessment methods, Competency mapping, Presentation pattern, Learner engagement methods - Ice Breakers and Learner Centric Activities.

Other

Training Content

MO mailbox mamagement MS Office, LMS, Zoom, MS Teams.

Instructional design methodologies and how to use relevant tools, LMS management.Vendor management.

Phonebanking

Design Tools Canva, Adobe Captivate, Articulate,Raise,Veed.io, Powtoon.

er v O n Tur

Training Delivery Expertise Technical Trainings Product / Process Soft Skills - MTI,Call Metrics Email - Standards How to do cross- Sales on call Induction Trainings

Training Reporting Dashboard, Flyers, Training Calendar, PPT.

BELIEVE

Initiatives

Skill Up - BQPM Program helped quality improvement by 90 % in three months

Cloud Storage It helped reduce storage cost by 30%

Cost Reduction & Process Optimisation It helped increase employee turnover ratio during training by 40 % and reduce cost by 30%

Strategic Counsel for Conflict Management We recieved 50% viewership 80 % employee engagement and warm reciept by management

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Resume

Managerial Skills

Work Experience May'24 - Sep'24 5M

Ford Motor Company Shollinganalur,Chennai

Non-Voice Finance

Functional Trainer For Finance

Time Management POMODORO technique, Time and Activity Mapping

Hexaware Technologies Feb'24 - Apr'24 2M

Team Management Setting right expectations, having regular one one conversation. Team Meetings. Conflict management. Effective design & implementation of KRAs. Conducting skill gap analysis and providing relevant trainings.

Problem Solving Fishbone analysis.

Critical thinking.

Six Hat Thinking Skills.

ver O Turn

Thoraipakkam,Chennai

Intl-Voice Vodafone

Talent Engagement & Development Lead

Voice Bank Of Baroda Dec'21 -Aug'24 BTG,Bengaluru 1yr9M Intl-Non-Voice Senior Executive Capability DECORA&Neustar

Firstsource Solutions

Development

Kotak Mahindra Bank Jun'19 -Nov'21 2yr5M

Bohmanahalli,Bengaluru

Deputy Manager Training & Development

Kotak Mahindra Bank Jan'17-May'19 2 yr 6M

Expressway,Delhi NCR

Assistant Manager Operations

Voice Inbound Credit Cards

Voice Inbound Credit Cards

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Resume

Academics , Achievements & more

Academics Graduation She pursued Bachelor of Commerce Degree and Graduated from Sikkim Manipal University in year 2016.

Post Graduate Certification She further pursued her passion and recieved her certificate of Post Grauduate Diploma in Train The Trainer from the prestigious Indian Academy of Training & Development in the year 2020.

Achievements

More

Topper in Sales CertificateNov'18 - Kotak Mahindra Bank Top Quality Performer for consecutive 6 months from year '18 - '19 - Kotak Mahindra Bank Receieved 100% Trainer NPS during 2020 Integrated Learning Program conducted enterprise wide - Kotak Mahindra Bank Star Support Certificate for Feb'22 Q Firstsource.

High Flyer Certificate for Q4 '22 -'23 Firstsource.

values I value Work ethics | Quality in content - ensure no content is harmful or derogatory | Empathy | Integrity | Collaboration

Causes I support Collusion free work environment | POSH | Cyber Security & Safety

Interests I like to constantly upgrade my professional skills and baking skills !

Thank you for reading!

I am available on Linkdin -www.linkedin.com/in/vaishnavi-soundararajan-lavieestbelle I am residing in West Delhi ,India at present. I am flexible to relocate to Bengaluru, Hyderabad or Mumbai.

References Shall be furnished upon request Disclosure - The document reads as is and contains no additional meaning. Crafted as per industry standards.

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