Restaurant Association The Thymes newsletter (March/April 2016)

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MAY 2015 MARCH / APRIL 2016

PHOTOS: BISTRONOMY, Napier

www.restaurantnz.co.nz

05 reservation dogs top 20 faq's

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From meal breaks, to sick leave, annual leave requests to cashing up leave - we've compiled a list of our top 20 Helpline queries and pick a selection of these to answer for you in this issue.

17 employment agreements under the microscope The Employment Standards Legislation Bill will amend a number of key pieces of employment legislation. The Bill aims to promote fairness in workplaces by enhancing protections and benefits for all.

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getting your food control plan sorted

CONFIDENTIAL - MEMBERS ONLY

SHOULD THE USER PAY ON CREDIT CARD PAYMENTS?

Has the hospitality industry reached a point where it is appropriate to advocate for a industry-wide credit card surcharges to be added to the customer’s bill? For the Restaurant Association this topic has recently come to the forefront through discussions with some of our members advocating for this change and as a result of recent merchant rate increases across all of the banks. As a result we are trying to gauge the overall viewpoint of the industry on this topic. A survey of our members indicates that only 7% of operations currently ever apply a credit card surcharge and of those that do, it is generally only for large functions such as weddings or large group bookings where it is felt that it is more fair to put the cost back to the consumers. In hospitality it is not yet being adopted as a ‘standard’ measure for all credit card transactions, with general opinion from the survey seeming to indicate that this would offend and lose customers. CONTINUED


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