RQA Board update

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The RQA Board meets at the RQA office in Ipswich four times each year. Each Board Meeting covers a wide range of topics, lasts around seven hours and during that time over 40 papers and reports are presented and discussed. The Board meeting agenda is split into discrete sections and typically covers:

STRATEGY

Detailed discussions relating to the Strategic Plan, objectives, performance and Key Performance Indicators (KPIs) and the Product Pipeline. A revised set of KPIs is due to be launched as the new Customer Relationship Management (CRM) system is embedded. The CRM system is now operational and will continue to be developed to improve our service to members and customers.

PRODUCT PIPELINE

New initiatives are fully reviewed at each stage of development. There are over 50 new products in the Product Pipeline presently, including new face-to-face courses, new eLearning courses and a new qualification. Cranfield University has recently announced that the MSc is no longer being offered, so we’re assessing all options for an alternative qualification.

MEMBERSHIP Any matters regarding membership, such as Fellowship applications and the RQA Award, are agreed by the Board.

The Statutory Accounts for 2016-2017 showed profitability – the first time in four years. Q1 finances are also positive, being boosted by the Global QA Conference and strong sales of face-to-face training courses.

The activities planned and undertaken by each of the Committees are discussed at each Board Meeting.

For example, the Board agreed to offer Honorary Membership to Conference Keynote Speakers; Professor John Oakland and Lord Robert Winston both accepted the Honorary Membership last year.

A quarterly report is prepared by the Chair of each Committee to highlight the Committee activity and the report also includes specific issues that need to be discussed by the Board.

RQA

GLOBAL ENGAGEMENT

BOARD AUTUMN UPDATE

2017

One of the current major initiatives is collaboration. As RQA continues to grow our brand, we’re finding new collaboration opportunities to explore.

The Global QA Conference in November 2017 was the ideal opportunity for RQA to reach out to potential partners. RQA currently has agreements with 14 global QA organisations, such as JSQA, SQA, SARQA and so on. RQA was recently invited to attend the Asia QA Forum Conference in Beijing as an Associate Member of the Forum.

VOLUNTEERS

FINANCES

Obviously the RQA Board discusses financial planning, budgeting, expenditure and performance. We routinely measure and report earnings and reserves.

COMMITTEES

OPERATIONS

The Board also discusses any key operational issues that need Board support or approval, such as investment, budgeting, conferences, pricing, etc.

The uptake of the Volunteer Programme is reviewed. There are seven live projects currently, these include support for Committee activities, preparation of whitepapers, translation of existing products, articles for Quasar and so on. The Volunteer Programme is open to all RQA members and it provides an opportunity to get involved in any of the listed assignments, or simply choose something else that you might like to do: www.therqa.com/resources/ members-area/volunteer

Generally, Board meetings are scheduled 12 months in advance to make sure that the meeting dates are ‘blocked-off’. Occasionally, issues arise that have to be brought to the attention of the Board immediately. These matters are normally resolved by email or by a teleconference.

40 | QUASAR | JANUARY 2018


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RQA Board update by The RQA - Issuu