Improving the Effectiveness of Training as Part of a CAPA

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Improving the Effectiveness of Training as Part of a CAPA

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Copyright © Veeva Systems 2022

Q A

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Angelika Tillmann, Linda Roitt, Iain Searle

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Areas to Consider

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• Inadequate Root Cause Analysis

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• Poor execution of training / assignment • Platform limitations • People problems

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Some Ideas…(1) • Root Cause Analysis

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− Don’t fall into the TRAP of thinking training will solve everything Training Resource Attitude Process

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• Poor execution of training / assignment

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Copyright © Veeva Systems 2022

Q A

− Training must target the problem and communicate the ‘why’ − Needs to be assigned to the right people (now and in the future) − Broader process and training landscape has to be considered / updated

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Some Ideas…(2)

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• Platform limitations

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− Can be challenging to manage and monitor CAPA‐related assignments, effectiveness checks and process and training consistency − Need to ensure Issue Management, CAPAs, Action Items, Training assignments are as closely connected as possible – ideally on the same platform

• People problems − Need to communicate and ensure stakeholders are on board − Be realistic about what can be remembered, take a campaign approach − Consider effectiveness check bias, mitigate where possible, reward integrity

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