SOH Course Brochure 2019

Full-time Programmes Diploma in

Customer Experience Management with Business Hotel & Hospitality Management Integrated Events Management

Restaurant & Culinary Operations Wellness & Hospitality Business Common Business Programme

MAKE YOUR MARK AT REPUBLIC POLYTECHNIC

Enter a world of learning and discovery with us as we help you to think deeper, dream bigger and guide you to accomplish more than you could have ever imagined. You will acquire skills that will stay with you for life. You will be nurtured to be a professional, a problem-solver and a passionate citizen ready to take on any career you choose. By the time you graduate, you will be ready to make your mark.

At RP, you can look forward to world-class learning opportunities, robust curriculum and top-notch facilities. And no matter where this experience takes you, we are here to guide you to success.

Unique Learning Experiences RP’s world-class curriculum is enhanced by our Problem-based Learning pedagogy, which means your lessons will always be fun, active and engaging. During lessons, you will be tackling the same challenges you would face in the working world, developing your critical thinking skills and using problem-solving techniques to address real-life problems.

Abundant Learning Opportunities Put your learning into practice by participating in industry internship programmes, overseas study trips, Co-curricular Activities (CCAs), and community-based projects. And while you are at it, grab hold of readily-available opportunities to hone your skills and expertise at state-of-the-art facilities that simulate real-world environments.

Focus on Lifelong Learning Whether you are a new student, returning graduate or working professional, we hope your time at RP is exciting, enriching and empowering, and that you leave us ready to embark on your chosen career path. If you are looking to acquire new skills or considering to deepen your knowledge, RP’s comprehensive range of lifelong learning courses will put you on track to stay relevant for the evolving workforce.

Are you ready to discover your potential, transform your skillset and achieve your dreams?

Let’s get started!

RP encourages initiative, and this is the place to be if you believe in hands-on learning! The practical lessons, relevant internships and the holistic learning experience you gain in RP will prepare you for the real working world.

JERRY NG GENG YE Diploma in Integrated Events Management 2016 Graduate

Also, check out all these exciting programmes offered by our seven Schools: School of Applied Science

School of Management and Communication

School of Hospitality

School of Technology for the Arts

School of Engineering School of Infocomm

School of Sports, Health and Leisure

For more details on course information and entry requirements, please contact:

School of Hospitality

www.rp.edu.sg/soh

Republic Polytechnic 6510 3000

rpsoh

www.rp.edu.sg

rp_hospitality

9 Woodlands Avenue 9,

rp_hospitality

Singapore 738964 republicpolytechnic

1

ABOUT SCHOOL OF

HOSPITALITY

Dream of running your own hotel or planning international events?

Uniquely positioned as the only dedicated hospitality school among Singapore’s five polytechnics, we can make your dreams come true.

RP School of Hospitality (SOH) has a stellar reputation and our graduates are widely recognised in the world of hospitality. We make the most out of our purpose-built facilities to develop our students into well-rounded professionals who are ready to jump straight into a career in the challenging yet rewarding hospitality sector. We offer a Common Business Programme and five hospitality business diploma programmes: • Customer Experience Management with Business • Hotel & Hospitality Management 2

• Integrated Events Management • Restaurant & Culinary Operations • Wellness & Hospitality Business

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Hospitality Business Diplomas

>50 15 Strong collaborations with Hospitality industry partners

State-of-the-art Training Facilities

100 57 Local & Overseas Internship Opportunities

SOH Industry Scholarships Available Annually

WHY CHOOSE SOH? Upon graduation, you will be ready to take on anything that life throws at you.

Look forward to be equipped with these skillsets and knowledge at SOH! • • • • • • • • •

Culinary expertise Customer analytics skills Effective communication skills Excellent organisational skills Instinctive problem-solving skills Intuitive customer service skills Leadership skills Project management skills Superior people skills

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R34 Diploma in JAE CODE

CUSTOMER EXPERIENCE MANAGEMENT WITH BUSINESS

Your experience is our business.

Offering first-class customer experiences lead to business success. Become a trailblazer in the hospitality business by learning the art of creating unique customer experiences. Join the Diploma in Customer Experience Management with Business and be a game changer today!

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ABOUT THE DIPLOMA

Businesses are moving away from the provision of standard services. As Singapore’s economy evolves and technology continues to advance, businesses are focusing on crafting first-class customer experiences to engage and delight their clientele in brand new ways.

Change the landscape of customer experience and engage business users by joining a dynamic industry that provides 80%* of the jobs in Singapore.

The Diploma in Customer Experience Management with Business (DCXB) equips you with the necessary customer management and business skills to make a real difference in the customer experience industry. The DCXB will set you on the path to a successful career in customer experience management across multiple industry verticals, with potential employers such as ASICS, Club 21, DBS Bank, DHL, Harvey Norman Singapore, NTUC FairPrice - Unity Pharmacy, NTUC Income, OCBC, Singapore Airlines, Singtel, StarHub, Teledirect Asia, and Teleperformance Singapore. *Source: www.internations.org/singapore-expats/guide/16061-economy-finance/the-economy-of-singapore-16045

CAREER OPPORTUNITIES Explore careers in these exciting fields:

Relationship Management

Travel Services

Customer Experience

Loyalty Management

Purchasing & Retail

Sales & Marketing 5

COURSE STRUCTURE The course structure consists of general, discipline, specialisation, elective and freely chosen modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

G101 Critical Thinking and Problem Solving

Choose one out of two specialisation tracks listed below:

G107 Communication in the Global Workplace G121 Innovation and Practice G951 Life Skills I G952 Life Skills II G953 Life Skills III G961 ECG I: Exploring the Future of Work G962 ECG II: Becoming Future-Ready

OPTION 1: CUSTOMER EXPERIENCE TRACK B227 Consumer Behaviour H204 Customer Relationship Management H205 Customer Experience and

Service Excellence H224 Customer Analytics H302 Hospitality Sales H304 Contact Centre Operations

DISCIPLINE MODULES

H305 Innovation and Design for

Service Operations

B209 Management Accounting

H306 Retail Management

B215 Financial Accounting B216 Marketing B218 Business Statistics B220 Microeconomics B321 Macroeconomics H102 Hospitality and Tourism Management H208 Service Quality and Professional Etiquette H209 Hospitality Business Management H323 Hospitality Revenue Management

H350 Customer Experience in Banking and Finance OPTION 2: LEISURE TRAVEL AND ATTRACTIONS MANAGEMENT TRACK B227 Consumer Behaviour H204 Customer Relationship Management H205 Customer Experience and

Service Excellence H207 Project Management and Scheduling H220 Introduction to the Event Industry H328 Leisure Travel and Destination Management

ELECTIVE MODULE Select one module from the list below: CUSTOMER EXPERIENCE TRACK H213 Food and Beverage Management H222 Wellness and Lifestyle Management H300 Project H328 Leisure Travel and Destination Management LEISURE TRAVEL AND ATTRACTIONS MANAGEMENT TRACK

H341 Managing Guest Experience in Attractions H345 Attractions Management H346 Leisure Events and Entertainment

Management

FREELY CHOSEN MODULES Select either one of the following: H200 Special Project Two modules to be selected from a list of Freely Chosen Modules

H213 Food and Beverage Management H222 Wellness and Lifestyle Management H224 Customer Analytics

INDUSTRY ORIENTATION PROGRAMME

H300 Project

Select one module from the list below: H931 Industry Immersion Programme H932 Entrepreneurial Immersion Programme

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OUR SUCCESS STORY Sean graduated with a Diploma with Merit in 2012. In 2011, he was the pioneer batch of students to choose the “Theme Park and Attractions Management” specialisation track and won the module prize for “Operational Issues in Theme Parks and Attractions” in the same year.

He served as the Vice-President of STORM Interest Group (IG) and worked with his team to execute several events such as Open House and IG camps. He was also nominated as Student Ambassador for SOH and performed various duties such as hosting of foreign visitors to RP. He represented RP as a student delegate for various polytechnic-wide events such as Poly Forum 2009 and Pre-U Seminar 2011. In Poly Forum 2011, Sean took on the role of a Facilitator. Through participation in these national events, he represented RP students’ views on social issues and forged new friendships with students from other institutions.

In his free time, Sean volunteers for a social service organisation that provides support for the elderly through home visits.

The organisation’s aim is to help the elderly age in place within the community and relieve their loneliness and social isolation. He is also serving as the Chairman of SOH Alumni Advisory Committee.

Sean is currently working as a Technical Sourcer and undergoing the Sourcer Development Program at Facebook Asia Pacific.

Sean Cheng

Diploma in Customer Relationship and Service Management with Merit (Now known as Diploma in Customer Experience Management with Business) 2012 Graduate

KEY FACTS

INDUSTRIES: • Airlines • Healthcare • Attractions • Telco • Banks • Luxury retail • Hotels

HAVE A QUESTION?

FACILITIES: • Contact Centre Learning Lab • Customer Relationship Management Lab • Retail Unlimited

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SCHOLARSHIPS worth $250,000 available for DCXB students annually

1:5 RATIO

number of companies requesting for one DCXB student

For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/dcxb 7

R37 Diploma in JAE CODE

HOTEL & HOSPITALITY MANAGEMENT

Discover infinite opportunities in the global hospitality arena.

The hospitality sector continues to grow locally, regionally and globally, with bigger and better international events, attractions and integrated resorts. Aspire to be part of this fast-growing industry? Join us to learn about accommodation operations and management and revenue management, and find out what it takes to succeed in the hospitality industry.

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ABOUT THE DIPLOMA

With the Diploma in Hotel & Hospitality Management (DHHM), you will be able to embark on a rewarding career in the hospitality industry. Along the way, you will learn to manage operations in key areas such as the Front Office, Housekeeping and Food and Beverage. Acquire core knowledge and skills related to the use of Hospitality Information Systems and essential customer service skills to identify and exceed guests’ expectations.

In addition to receiving extensive hands-on training at our on-campus hotel training facilities, our Industry Immersion Programme will provide you with opportunities to gain valuable real-world experiences through local and international internships at leading hotels in the hospitality industry.

The constructive combination of simulated and real-world learning environments will help you master the skills required to excel in this industry and beyond.

CAREER OPPORTUNITIES

Launch your career in these interesting fields:

Concierge Services

Guest Relations

Housekeeping

Sales & Marketing

Revenue Management

Reservations 9

COURSE STRUCTURE The course structure consists of general, discipline, specialisation, elective and freely chosen modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

G101 Critical Thinking and Problem Solving

B227 Consumer Behaviour

G107 Communication in the Global Workplace

H211 Rooms Operations Practicum

G121 Innovation and Practice

H212 Rooms Division Management

G951 Life Skills I

H213 Food and Beverage Management

G952 Life Skills II

H214 Hospitality Information Systems

G953 Life Skills III

H216 Restaurant and Culinary Practicum

G961 ECG I: Exploring the Future of Work

H217 Restaurant and Culinary Practicum II

G962 ECG II: Becoming Future-Ready

H218 Culinary Science and Kitchen Operations

DISCIPLINE MODULES B209 Management Accounting B215 Financial Accounting B216 Marketing B218 Business Statistics B220 Microeconomics B321 Macroeconomics H102 Hospitality and Tourism Management H208 Service Quality and Professional Etiquette H209 Hospitality Business Management

H337 Meeting, Incentives and

Conference Management

ELECTIVE MODULE Select one module from the list below: B101 Entrepreneurship B221 Human Resource Management H234 Wine and Beverage Management H300 Project H319 Resorts and Cruise Management

H323 Hospitality Revenue Management

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INDUSTRY ORIENTATION PROGRAMME

FREELY CHOSEN MODULES

Select one module from the list below:

Select either one of the following:

H931 Industry Immersion Programme

H200 Special Project

H932 Entrepreneurial Immersion Programme

Two modules to be selected from a list of Freely Chosen Modules

OUR SUCCESS STORY Cheryllina excelled academically and was inducted into the Director’s Roll of Honour for two consecutive years. In 2016, she graduated with a Diploma with Merit.

After her graduation, she joined Oasis Hotel Downtown in 2017 as a Guest Services Executive and was the top performing up-seller for Rooms Division for six consecutive months. Her passion and commitment in the hospitality industry have paved her way to many opportunities. She was nominated and became a Finalist in the Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2018 competition. This is a prestigious annual competition where representatives from local hotels compete to showcase their guest management skills. The winner gets to represent Singapore for the international challenge trophy.

The knowledge and skills that Cheryllina has gained at RP, coupled with her vast experience in industry, have helped her to grow as a person as she continues to excel and embrace opportunities in the global hospitality arena.

Cheryllina Lim Hui Wen Diploma in Hotel & Hospitality Management with Merit 2016 Graduate

KEY FACTS

A RECORD YEAR IN 2017: 17.4 million visitor arrivals with $3.7 billion in spending, with over 400 hotels and 30,000 jobs supporting the hospitality industry.

(Source: 2018 Singapore Tourism Board)

HAVE A QUESTION?

STRONG LINKS WITH OVER 50 INDUSTRY PARTNERS INCLUDING: • HPL Hotels & Resorts • InterContinental Hotels Group • Millennium & Copthorne Hotel Group

FACILITIES: • Hospitality Experiential Lab, to provide authentic learning opportunities

COURSE OUTLINE: • Combination of Business Management and Hospitality-specific modules, to provide a strong foundation in managing a hospitality business

For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/dhhm 11

R28 Diploma in JAE CODE

INTEGRATED EVENTS MANAGEMENT

Inspire Events.

Create Moments.

Dream of being the brains behind highprofile conferences, exhilarating sporting events and exciting concerts featuring international stars? This can now become your reality.

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ABOUT THE DIPLOMA

With the Diploma in Integrated Events Management (DIEM), you will gain skills and knowledge spanning all areas of event management, including conceptualisation, marketing and sales, coordination, execution, as well as post-event evaluation. Unravel the secrets to creating memorable events through modules such as Project Management and Scheduling, Event Operations Management and Exhibition Management.

Expect comprehensive and fulfilling hands-on training with internships at high-profile event companies such as Koelnmesse, Experia Events, SingEx Holdings, and Wildlife Reserves Singapore. With collaboration with Singapore Association of Convention & Exhibition Organisers & Suppliers (SACEOS), you can also look forward to mentorships with key industry partners in real work settings. This valuable working experience will give you a head start in building a successful career in event management.

Interested in a career in the attractions and travel industry? The Leisure Travel and Attractions Management specialisation track will help open doors for you to this fascinating industry.

CAREER OPPORTUNITIES Pursue dynamic careers in these fields:

Tourism & Attractions

Conference Management

Event Management

Event Sales

Media & Entertainment

Project Management 13

COURSE STRUCTURE The course structure consists of general, discipline, specialisation, elective and freely chosen modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

G101 Critical Thinking and Problem Solving

Choose one out of two specialisation tracks listed below:

G107 Communication in the Global Workplace G121 Innovation and Practice G951 Life Skills I G952 Life Skills II G953 Life Skills III G961 ECG I: Exploring the Future of Work

OPTION 1: EVENTS MANAGEMENT TRACK B205 Business Law H204 Customer Relationship Management H207 Project Management and Scheduling H210 Event Operations Management

G962 ECG II: Becoming Future-Ready

H220 Introduction to the Event Industry

DISCIPLINE MODULES

H337 Meeting, Incentives and Conference Management

B209 Management Accounting

T201 Creative Concepts

B215 Financial Accounting B216 Marketing

H328 Leisure Travel and Destination Management

H339 Exhibition Management

B218 Business Statistics

OPTION 2: LEISURE TRAVEL AND ATTRACTIONS MANAGEMENT TRACK

B220 Microeconomics

B205 Business Law

B321 Macroeconomics

H207 Project Management and Scheduling

H102 Hospitality and Tourism Management

H210 Event Operations Management

H208 Service Quality and Professional Etiquette

H220 Introduction to the Event Industry

H209 Hospitality Business Management

H328 Leisure Travel and Destination Management

H323 Hospitality Revenue Management

ELECTIVE MODULE Select one module from the list below: B221 Human Resource Management

H341 Managing Guest Experience in Attractions H345 Attractions Management H346 Leisure Events and Entertainment Management T201 Creative Concepts

H213 Food and Beverage Management H300 Project H302 Hospitality Sales

INDUSTRY ORIENTATION PROGRAMME

FREELY CHOSEN MODULES

Select one module from the list below:

Select either one of the following:

H932 Entrepreneurial Immersion Programme

H200 Special Project Two modules to be selected from a list of Freely Chosen Modules 14

H931 Industry Immersion Programme

OUR SUCCESS STORY Awarded the Director’s Roll of Honour four times and having graduated with Merit, Jeremy was an outstanding student who demonstrated initiative, systematic thinking and keen analytical mastery. He always lent a helping hand to his classmates and never failed to go the extra mile for his peers and juniors.

Known for his outstanding leadership skills, Jeremy led his team to represent RP in the prestigious national ‘Singapore MICE Challenge 2015’, where his team emerged as one of the finalists.

Jeremy is also a prominent figure in his community, having co-founded the Taman Jurong Zone E RC Youth Chapter in 2014 and is currently serving as its Chairman. His significant involvement made him the recipient of the Tharman Shanmugaratnam’s Book Prize 2017 Award in the category of ‘Leadership’.

Jeremy also received the Public Spiritedness Award by Singapore Civil Defence Force (External) for aiding with an emergency situation. He is an exemplary role model to his peers and was the Valedictorian for the graduating class of 2017.

Jeremy Chua Han Xiang

Diploma in Integrated Events Management with Merit 2017 Graduate Valedictorian

KEY FACTS

AVERAGE INDUSTRY EXPERIENCE OF A DIEM LECTURER:

15

YEARS

HAVE A QUESTION?

STRONG LINKS WITH OVER 50 INDUSTRY PARTNERS INCLUDING: • SingEx Holdings • Experia Events • Koelnmesse • Wildlife Reserves Singapore

FACILITIES: • Event Tech Lab • Exhibition Gallery • Exhibition Training Lab

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WEEKS INDUSTRY IMMERSION PROGRAMME

WITH EVENTS, VENUE AND ATTRACTIONS MANAGEMENT COMPANIES

For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/diem 15

R46 Diploma in JAE CODE

RESTAURANT & CULINARY OPERATIONS

Discover the recipe for success in food and beverage (F&B) operations!

Singapore’s vibrant F&B industry provides abundant opportunities for a rewarding and enriching career with new restaurants and themed dining concepts that are constantly popping up across the island. Learn core skills including F&B management, culinary science and kitchen operations to build a successful F&B career.

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ABOUT THE DIPLOMA

Discover the world of gastronomy and unleash your passion in the F&B industry with the Diploma in Restaurant & Culinary Operations (DRCO). Gain core knowledge and technical skills, ranging from culinary science to restaurant operations from a professional team of instructors. Their wealth of experience will ensure you are ready for success in the F&B industry.

You will receive hands-on training in our three fully operational training restaurants and other wellequipped training facilities on campus. These venues provide the ideal setting for you to gain extensive training in kitchen, dining and bar operations. You will also gain valuable real-world experiences through a 24-week Industry Immersion Programme with F&B outlets, leading restaurant chains or catering companies.

CAREER OPPORTUNITIES

Join the ranks of talented F&B experts and pursue careers as:

Barista

Mixologist

Restaurateur

Catering Sales Executive

Pastry Chef

Cost Controller 17

COURSE STRUCTURE The course structure consists of general, discipline, specialisation, elective and freely chosen modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

G101 Critical Thinking and Problem Solving

H213 Food and Beverage Management

G107 Communication in the Global Workplace

H216 Restaurant and Culinary Practicum

G121 Innovation and Practice

H217 Restaurant and Culinary Practicum II

G951 Life Skills I

H218 Culinary Science and Kitchen Operations

G952 Life Skills II G953 Life Skills III G961 ECG I: Exploring the Future of Work G962 ECG II: Becoming Future-Ready

H230 Restaurant and Culinary Operations H231 Restaurant and Culinary Operations II H232 Restaurant Operations Analysis H233 Restaurant Development H234 Wine and Beverage Management

DISCIPLINE MODULES B209 Management Accounting B215 Financial Accounting B216 Marketing B218 Business Statistics B220 Microeconomics B321 Macroeconomics H102 Hospitality and Tourism Management H208 Service Quality and Professional Etiquette

ELECTIVE MODULE Select one module from the list below: B101 Entrepreneurship H300 Project H330 Catering Management H331 Foodservice Facilities Design

H209 Hospitality Business Management H323 Hospitality Revenue Management

FREELY CHOSEN MODULES INDUSTRY ORIENTATION PROGRAMME

Select either one of the following:

Select one module from the list below:

Two modules to be selected from a list of Freely Chosen Modules

H931 Industry Immersion Programme H932 Entrepreneurial Immersion Programme

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H200 Special Project

OUR SUCCESS STORY Ryan represented RP and clinched the Gold medal in the WorldSkills Singapore 2018 (Cooking) competition. As part of his preparation for the competition, Ryan spent months training at least four to six hours every day. On top of his prowess in the kitchen, Ryan also received the REPUBLIC Award and the Edusave Good Progress Award in 2018.

Being an active member of the Republic Dragon Boat Interest Group, he participated in various competitions such as Sava Sprints International XII 2017 Premier Open (1st Runner-Up), Ang Mo Kio GRC & Sengkang West SMC Dragon Boat Race 2017 (1st place), Singapore World Water Day 2017 (Champion), and Singapore River Regatta 2016 Tertiary Mixed (3rd place).

He also achieved Silver and Bronze National Youth Achievement Awards in the Youth Leadership Development Programme, an exciting self-development programme for the young people.

Liak Gene Aan Ryan Diploma in Restaurant & Culinary Operations Year 3

KEY FACTS NUMBER OF WORKERS APPROXIMATELY

THE TOTAL SALES VALUE OF FOOD & BEVERAGE SERVICES WAS ESTIMATED AT

$

703

MILLION

(Source: Department of Statistics 2018)

HAVE A QUESTION?

160,000 NUMBER OF FOOD ESTABLISHMENTS APPROXIMATELY

7,679

AVERAGE INDUSTRY EXPERIENCE OF A DRCO LECTURER:

10

YEARS

FACILITIES: • Oliva Training Restaurant • waters edge Training Restaurant • 9th ave. Training Restaurant • Culinary Demonstration Lab • Wine and Beverage Lab

EXPERIENCE OVERSEAS AND LOCAL INTERNSHIP OPPORTUNITIES IN OVER

100

LOCATIONS

For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/drco 19

R44 Diploma in JAE CODE

WELLNESS & HOSPITALITY BUSINESS

Make your mark in the dynamic business of wellness and hospitality.

As Singapore’s wellness industry is booming to meet the demands of a healthy lifestyle, it is the ideal time to enter this business.

Learn about wellness business operations, nutrition and beauty therapy treatment as part of this exciting diploma programme.

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ABOUT THE DIPLOMA

Aspire to be part of a dynamic industry with high growth potential?

We seek budding entrepreneurs, innovators, those with a love for business and operations, and those with a passion for helping others meaningfully and mindfully in the area of wellness and well-being.

Guided by internationally-qualified and experienced industry professionals and being given access to unique, purpose-built training labs, you will gain the skills and broad knowledge required for a career in the diverse range of growing wellness businesses through our multidisciplinary approach in the Diploma in Wellness & Hospitality Business (DWHB).

Valuable industry exposure and experiences are gained through our local and overseas internship programme at international hotels and resorts, medical and aesthetic centres, wellness centres, wellness events companies, and corporate wellness organisations.

CAREER OPPORTUNITIES Look forward to a career in a wide range of fields:

Business Development

Customer Service

Health & Fitness

Hotel Spa

Wellness Centre / Spa Operations

Wellness Marketing 21

COURSE STRUCTURE The course structure consists of general, discipline, specialisation, elective and freely chosen modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

G101 Critical Thinking and Problem Solving

A103 Anatomy and Physiology

G107 Communication in the Global Workplace

A337 Nutrition

G121 Innovation and Practice

H222 Wellness and Lifestyle Management

G951 Life Skills I

H324 Wellness, Lifestyle and Spa Operations

G952 Life Skills II

H325 Wellness and Spa Therapy Treatments

and Practices

G953 Life Skills III G961 ECG I: Exploring the Future of Work G962 ECG II: Becoming Future-Ready

H333 Wellness and Lifestyle Programming H334 Aesthetics Therapy and Practices S201 Health and Wellness S244 Health Psychology

DISCIPLINE MODULES B101 Entrepreneurship B107 Accounting B216 Marketing B218 Business Statistics B220 Microeconomics B321 Macroeconomics H102 Hospitality and Tourism Management

ELECTIVE MODULE Select one module from the list below: B221 Human Resource Management H300 Project H306 Retail Management

H208 Service Quality and Professional Etiquette H209 Hospitality Business Management H323 Hospitality Revenue Management

FREELY CHOSEN MODULES Select either one of the following:

INDUSTRY ORIENTATION PROGRAMME Select one module from the list below: H931 Industry Immersion Programme H932 Entrepreneurial Immersion Programme

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H200 Special Project Two modules to be selected from a list of Freely Chosen Modules

OUR SUCCESS STORY It was during secondary school when Nithiya D/O Rengaraju first discovered her passion for wellness through her involvement in preventative health, nutrition and fitness activities.

At Republic Polytechnic, Nithiya continued to develop her interest and passion in wellness as the Vice President of the Lifestyles of Health and Sustainability (LOHAS) interest group and as the School of Hospitality Ambassador. She applied her business, hospitality and wellness knowledge to her internship at Auriga, Capella Singapore where she was offered a full-time position in the midst of her internship. She is now the Assistant Manager at Auriga, Capella Hotel.

Nithiya pursued further wellness knowledge with a Specialist Diploma in Nutrition and Wellness. She has also recently graduated with a Bachelor of Management and International Business with Honours from Royal Holloway, University of London.

Nithiya D/O Rengaraju

Diploma in Wellness, Lifestyle and Spa Management (Now known as Diploma in Wellness & Hospitality Business) 2014 Graduate

KEY FACTS FROM 2015-2017, THE GLOBAL WELLNESS MARKET GREW

GLOBAL WELLNESS ECONOMY

US 4.2 $

TRILLION IN 2017

12.8

%

The wellness industry now represents 3.6% of global economy output

(Source: www.globalwellnessinstitute.org/press-room/statistics-and-facts/)

HAVE A QUESTION?

For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/dwhb 23

R57 COMMON BUSINESS JAE CODE

PROGRAMME

Struggling to select a business or hospitality course which is right for you? Get down to business with our Common Business Programme (CBP)!

After your first semester, you will be able to make an informed choice on your course of study when you apply for one of the following diploma programmes offered either by the School of Management and Communication (SMC) or the School of Hospitality (SOH): • Business & Social Enterprise (Formerly known as Social Enterprise Management) • Consumer Behaviour & Research • Customer Experience Management with Business • Hotel & Hospitality Management • Human Resource Management with Psychology • Integrated Events Management • Restaurant & Culinary Operations • Wellness & Hospitality Business

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ABOUT THE PROGRAMME Gain insights into the working world and narrow down your interests in the field of business or hospitality.

With the varied and dynamic world of business before you, we know it can be difficult to decide which area you want to focus on. With the CBP, you can explore all of your options and enjoy a taster of what is to come before selecting your diploma programme from SMC or SOH. Conducted during your first semester in your first year of study, the programme will immerse you in real work situations and help you develop transferable skills and core business principles that will be beneficial no matter which specific course you choose to take.

You will also be able to supplement your learning with Education and Career Guidance (ECG) activities so that when the time comes, you can make an informed decision about which diploma programme is right for you.

MINIMUM ENTRY REQUIREMENTS GCE O-LEVEL HOLDERS

COURSE STRUCTURE In your first semester, you will take the following modules:

GRADE

GENERAL MODULES

ENGLISH LANGUAGE

1-6

G101 Critical Thinking and Problem Solving

MATHEMATICS (ELEMENTARY / ADDITIONAL)

1-6

G121 Innovation and Practice

ANY THREE OTHER SUBJECTS

1-6

G952 Life Skills II

In addition, you must have sat for one of the following subjects: Art / Art & Design, Business Studies, Combined Humanities, Commerce, Commercial Studies, Economics, Geography, Higher Art, Higher Music, History, Humanities (Social Studies, Literature in English), Humanities (Social Studies, Literature in Chinese), Humanities (Social Studies, Literature in Malay), Humanities (Social Studies, Literature in Tamil), Humanities (Social Studies, History), Humanities (Social Studies, Geography), Intro to Enterprise Development, Literature in English, Literature in Chinese, Literature in Malay, Literature in Tamil, Media Studies (English), Media Studies (Chinese), Music, Principles of Accounts For the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/cbp

HAVE A QUESTION?

G107 Communication in the Global Workplace G951 Life Skills I G961 ECG I: Exploring the Future of Work

DISCIPLINE MODULES B216 Marketing B220 Microeconomics From the second semester, you will study the modules that are allocated to a specific diploma programme from SOH or SMC.

Find out more about the Common Business Programme at www.rp.edu.sg/full-time-courses/cbp 25

OVERSEAS TRIPS AND INDUSTRY IMMERSION PROGRAMME The best way to learn is to roll up your sleeves and jump in. Our local and overseas Industry Immersion Programme, student overseas travel and service-learning trips provide multiple opportunities for you to do just that.

Local and Overseas Industry Immersion Programme The Industry Immersion Programme (IIP) is your opportunity to showcase the skills you have learnt in school and apply them in real-life work situations in Singapore or overseas. You will be assigned to one of our renowned industry partners such as DBS Bank, Marina Bay Sands, OCBC Bank, Resorts World Sentosa, Singapore Airlines, Singtel, StarHub, Teleperformance Singapore, or Wildlife Reserves Singapore amongst many others.

More than 85% of SOH’s students were considered for full-time employment by their internship companies upon graduation.

It has been an unforgettable and eye-opening 24-week overseas internship experience! I have gained so much knowledge from the on-the-job training at the front office department. My interactions with the guests and colleagues at Hyatt Regency Danang Resort & Spa taught me to think on my feet, sharpened my interpersonal skills and transformed me into a confident individual. I am no longer afraid to step out of my comfort zone!

Tan Xin Li

Diploma in Hotel & Hospitality Management Year 3 Front Office Intern at Hyatt Regency Danang Resort & Spa

Student Overseas Travel and Service-Learning Trips Our trips focus both on diploma-related and service-learning, all of which will provide you with incredible opportunities to learn from new people, cultures and experiences overseas. To date, SOH students have travelled to Australia, China, Hong Kong, India, Nepal, South Korea, Sri Lanka, and Vietnam.

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SCHOLARSHIPS

Many companies offer exclusive scholarships for SOH students. These include:

Higher Year Scholarships In partnership with industry partners and organisations, the RP Higher Year Scholarship is offered to outstanding Year 2 and 3 SOH students who are Singaporeans or Singapore Permanent Residents. The diverse range of scholarships across various disciplines serves to recognise those with outstanding academic performance and a consistent track record in their chosen CCA. Ranging from $3,000 to $6,000 per student per year, the sponsoring organisation may offer students an internship during their final year or even a fast-track career pathway via a management trainee programme upon their graduation.

For more information on scholarship matters, refer to www.rp.edu.sg/student-support/scholarships-awards

• Chan Brothers Travel Pte Ltd • Cityneon Events Pte Ltd • Crowne Plaza Changi Airport • DBS Bank Ltd • Dimension Data Asia Pacific Pte Ltd • Far East Organization • HPL Hotels & Resorts Pte Ltd • Koelnmesse Pte Ltd • Koh Yue Min Organisation (finexis advisory) • NTUC Fairprice - Unity Pharmacy • NTUC Income • Pacific World Singapore • Pertama Merchandising Pte Ltd (Harvey Norman) • Resorts World at Sentosa Pte Ltd • Select Group • Shangri-La Hotel Singapore • Singapore Telecommunications Limited • SingEx Holdings Pte Ltd • SKP Pte Ltd • Teledirect Pte Ltd • Teleperformance Singapore • The Global Wellness Group 27

STUDENT DEVELOPMENT PROGRAMMES At SOH, we always strive to help you discover your passion, transform your talents into real-world skills and achieve your goals.

Learning in SOH extends far beyond the classroom. We offer a variety of student development programmes that support your personal well-being and overall development as a young professional, helping you to transition into the working world.

Peer Support Leaders Programme Selected student leaders will be trained to function as Peer Support Leaders (PSLs). These PSLs help to build the One-SOH school spirit, engaging SOH students in various school-wide activities like Battle of the Republic Annual Games (BRAG) and Orientation Programme (OP). The PSLs also serve as peer mentors to help new students bridge the transition into polytechnic life, while supporting current students with their holistic development.

Staff Mentorship Programme When you first join us, an SOH staff mentor will be assigned to you to offer help and guidance with any issues you may face in school or at home. You can be assured that you will not be alone while adapting to a new learning environment.

For more information regarding career guidance matters, visit www.rp.edu.sg/education-and-career-guidance or email help-studentcareer@rp.edu.sg

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SOH CO-CURRICULAR ACTIVITIES Who says school is all work and no play? Definitely not at SOH!

SOH Club is the “voice” representing all SOH students in RP. Be a part of the Club and explore numerous avenues and ample opportunities to gain unique life experiences, develop yourself as a student leader and forge great friendships.

SOH Club is involved in these major RP events: • Alumni Engagement Events • Battle of the Republic Annual Games (BRAG)

All SOH Club student leaders are participants of the National Youth Achievement Award Programme – an internationally recognised award designed to strengthen youth leadership development.

• Hospitality Race

We encourage all students who wish to expand their horizons beyond the classroom to join us in planning school, polytechnic, industry events, join as peer support leaders, organise local and International Service-Learning projects, or be a social media ambassador.

• Peer Support Leaders Programme

• Leadership Camps • Local and International Service-Learning Projects • Open House • Orientation Programme • Sports Day

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HEAR IT FROM OUR PARTICIPANTS! On Sales Negotiation and Customer Behaviour for Spa Businesses: “I can easily relate and apply the skills and knowledge taught at this course to my daily work.”

On Basic Barista and Coffee Appreciation Workshop: “Coffee novices like me, who simply want to make a delicious cup of coffee, should attend this hands-on Basic Barista and Coffee Appreciation Workshop that teaches basic barista skills and latte art. After this workshop, you can delight your friends with your insight on coffee brewing and milk frothing, as well as show off (your skills in) latte art.”

On Quality Visitor Experience for the Millennial Guest: “I gained a comprehensive understanding of millennials and their behaviour, as well as how to implement and make use of technologies to capture their interest at this useful workshop.”

On Introduction to Hotel Technology Innovation: “The workshop was a good eyeopener and it provided a sneak peek of the technologies available (in the hotel industry).”

HAVE A QUESTION?

Find out more about these lifelong learning courses at www.rp.edu.sg/ACE 7

SHORT COURSES @ SOH

NEED A QUICK BOOST IN HOSPITALITY KNOWLEDGE WITHOUT COMPROMISING WORK SCHEDULES? Keen to gain up-to-date and industry-relevant skills and knowledge?

We can also design and tailor workshops to better meet your organisation’s needs.

Check out our wide range of lifelong learning courses today: • SkillsFuture Series • National Silver Academy Series • Management series for professionals in customer experience, hotel and hospitality, MICE, restaurant and culinary as well as wellness and lifestyle sectors • Masterclasses • Bite-size courses on-the-go 6

ELP for Specialist Diploma in

HOSPITALITY BUSINESS MANAGEMENT This course is ideal for fresh polytechnic graduates who are keen to embark their careers in the hotel industry. Conducted over a 12-month period, participants will gain a deeper understanding of hotel business operations and revenue generation through these two Post-Diploma Certificates (PDCs): • PDC in Hospitality Operations Management • PDC in Hospitality Financial Management

I embarked on this Earn and Learn Programme after graduating from RP’s Diploma in Hotel & Hospitality Management because I wanted to gain a greater understanding about the latest trends and the expectations of this ever-changing industry, while getting support and guidance from my superiors at the hotel.

Vanni Tan

Specialist Diploma in Hospitality Business Management (Earn and Learn Programme for Hotel Sector) 2018 Graduate Management Trainee at InterContinental Hotel Singapore

HAVE A QUESTION?

Find out more about the ELP at www.rp.edu.sg/ACE 5

SKILLSFUTURE EARN AND LEARN PROGRAMMES Discover Your Hotel Career Pathway As part of our lifelong learning offerings, you can choose to participate in the SkillsFuture Earn and Learn Programmes (ELP). A work-learn programme, the ELP gives fresh graduates from polytechnics and ITE a head-start in careers related to their discipline of study. Check out SOH’s suite of ELPs and look forward to a structured career progression pathway at participating organisations!

ELP leading to a Diploma in

BUSINESS PRACTICE (HOSPITALITY MANAGEMENT) This programme aims to provide a pathway for career development and further education through these three Modular Certificates (MCs) to be completed over 18 months: • MC in Service Management • MC in Hotel Management • MC in Food and Beverage Management At the end of this programme, participants have the option to complete these two additional MCs for the award of a Diploma in Business Practice (Hospitality Management): • MC in Events Management • MC in Spa and Wellness Management

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I am proud to be able to adapt quickly and keep up with my peers despite having been out of school for about five years. The part-time diploma has also reaffirmed my aspirations to work in the hospitality industry.

Muhammad Shafiq Bin Marno Part-Time Diploma in Business Practice (Hospitality Management) Current Student Auxiliary Police Officer Aetos Holding

This part-time diploma has helped me to achieve greater understanding about hospitality management. Now that I am armed with in-depth knowledge about the hospitality industry, I am able to guide my team more confidently.

May Chang Siang Mei

Part-Time Diploma in Business Practice (Hospitality Management) 2017 Graduate and Diploma Prize Winner Section Head (Beauty and Hair Fashion) at School of Business & Services, Institute of Technical Education (ITE)

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Part-Time Diploma in

BUSINESS PRACTICE (HOSPITALITY MANAGEMENT)

Want to be among the top service professionals in the hospitality industry?

The Diploma in Business Practice (Hospitality Management) supports the needs of the hospitality industry by providing adult learners a more flexible option to obtain their diploma certificate and a pathway for their career development or further education.

The curriculum structure for this course is modular, allowing participants the flexibility to customise the pace of learning according to their requirements and needs.

The programme consists of these five Modular Certificates (MCs) which are to be completed over a period of 2.5 years: • MC in Service Management • MC in Hotel Management • MC in Events Management • MC in Food and Beverage Management • MC in Spa and Wellness Management

HAVE A Find out more about this part-time diploma at www.rp.edu.sg/ACE QUESTION? 2

LIFELONG LEARNING @ SOH Step Up2 Hospitality The accelerating emergence of trends and technology, and consumers’ changing needs means hospitality professionals must continue to update their knowledge and skills to deliver exceptional guest experience in the new economy.

Want to advance your career and develop skills mastery through our professional certifications?

Here are the various options available for you to consider: • Diploma in Business Practice (Hospitality Management) • Customised short courses and Masterclasses • SkillsFuture Earn and Learn Programmes (ELP) • Specialist Diploma in Hospitality Business Management • Modular certificates leading to the Diploma in Business Practice (Hospitality Management)

Who do we work with?

Hospitality organisations and industry associations including: • Customer Experience Practitioners • Economic Agencies • Food and Beverage Establishments • International and Local Hotel Partners • Meetings, Incentives, Conferences and Exhibitions (MICE) Organisers • Retail Organisations • Trade Associations • Technology Companies • Wellness Organisations 1

STAY AHEAD OF THE CURVE BY UPSKILLING OR RESKILLING WITH RP ACE!

To meet the ever-evolving demands of the global workforce, lifelong learning is becoming increasingly important.

Offering a suite of Continuing Education and Training (CET) courses ranging from full qualification programmes such as Part-Time Diplomas or Specialist Diplomas to short courses such as the SkillsFuture Series programmes, there is one to meet your professional career goals at Republic Polytechnic Academy for Continuing Education (RP ACE).

Embrace lifelong learning, develop your potential and stay relevant by picking up new skills or deepen your knowledge at RP ACE today!

To find out more about Lifelong Learning at RP, visit www.rp.edu.sg/ACE

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lifelong learning courses at RP, visit www.rp.edu.sg/ACE

All rights reserved. Reproduction in whole or in part without permission is prohibited. Information is correct at time of print. OCC-SOH / DEC 2018