SOH Course brochure 2018

Diploma in Customer Experience Management with Business Hotel and Hospitality Management Integrated Events Management Restaurant and Culinary Operations Wellness and Hospitality Business

RP encourages initiative, and this is the place to be if you believe in hands-on learning! The practical lessons, relevant internships and the holistic learning experience you gain in RP will prepare you for the real working world.

WELCOME TO REPUBLIC POLYTECHNIC. IT’S TIME TO MAKE YOUR MARK. You are about to take the next important step in your education journey – one that will allow you to discover your potential, transform your life and achieve your dreams.

Enter a world of learning and discovery with us as we help you to think deeper, dream bigger and guide you to accomplish more than you could have ever imagined. You will acquire skills that will stay with you through life. You will be nurtured into a professional, problem-solver and passionate citizen ready to take on any career you choose to follow. By the time you graduate, you will be ready to A ONE-OF-A-KIND EXPERIENCE make your mark.

RP helps open doors to a world of Come, join us. Choose from 41 exciting full-time diploma possibilities. Our internship programmes and programmes and one common engineering programme partnerships with established organisations from our seven schools: will prepare you for the real world of work.

Immerse yourself in an established business, n School of Applied Science discover and solve real-life challenges and n School of Engineering network with valuable contacts. n School of Hospitality n n n n

School of Infocomm School of Management and Communication School of Sports, Health and Leisure School of Technology for the Arts

Whether you are looking to launch your career or pursue further studies upon graduation, our team of committed Education and Career Guidance counsellors will guide you along the route to success.

I enjoyed my three years of journey with RP tremendously as I was fortunate to have wonderful lecturers and supportive peers. All RP students are assigned a mentor and in my case, my mentor made a great impact on me.

She had guided me well with her nurturing nature. Through her recommendation, I had the opportunity to embark on one of the most amazing Industry Immersion Programme experiences, i.e., being a flight attendant with a regional airline.

I am proud to say that I am an RP graduate.

Your education at RP will expose you to endless possibilities. Decide on your preferred RP course and achieve your dreams here!

JERRY NG GENG YE

Diploma in Integrated Events Management 2016 Graduate

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ABOUT

School of Hospitality Dream of running your own hotel or planning world-class events?

Uniquely positioned as the only dedicated hospitality school among Singapore’s five polytechnics, we can make your dreams come true.

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RP School of Hospitality (SOH) has a stellar reputation and high graduate success rate in the world of hospitality. We make the most out of our purpose-built facilities to develop our students into well-rounded professionals who are ready to jump straight into a career in the challenging yet rewarding hospitality sector.

We offer five hospitality business diploma programmes: Customer Experience Management with Business

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Hotel and Hospitality Management

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Integrated Events Management

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Restaurant and Culinary Operations

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Wellness and Hospitality Business (Formerly known as Wellness, Lifestyle and Spa Management)

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OUR FACILITIES At RP, we provide real-world experiences for all of our students. Our purpose-built training facilities realistically simulate the working environment across various hospitality sectors. These allow students to experience and overcome various challenges that they may encounter in a genuine working environment, preparing them for a future career across a wide range of industries.

Our customer experience learning facilities include the Contact Centre Learning Lab, Customer Relationship Management Lab and Retail Unlimited, which give students a clear view into the value of a positive customer experience. We are also well-equipped with carefully constructed culinary and beverage laboratories which use top-of-the-line institutional kitchen appliances to develop our students’ learning, aiming to prepare students for the fast pace of commercial restaurant kitchens. These facilities include Training Kitchens and Restaurants, Culinary Demonstration Kitchens, the Barista Lab, Beverage Lab, and Wine Lab. Our exhibition and event labs give students valuable hands-on experience in the exhibition and conference industry, while our business-themed hotel facilities provide students with hands-on training in key aspects of hotel operations and management.

WHY CHOOSE SOH? SOH has been recognised with numerous industry awards and accreditations. For example, we were appointed as Singapore Tourism Board’s strategic partner for the Hotel Productivity Centre in 2015, a national SkillsFuture initiative to help hotels boost their productivity, as well as the sector coordinator for Hotel Operations and Management.

We are dedicated to providing a world-class education in the world of hospitality and our graduates have gone on to enjoy successful careers across a huge variety of sectors including sales and marketing, tourism, hotel management, and food and beverage. We work closely with leading partners like Marina Bay Sands, Singapore Airlines and Resorts World Sentosa to open doors for you into the industry.

Well-trained with excellent work ethics and professionalism, SOH graduates are highly sought after by employers, as evidenced by the extensive industry attachment opportunities and pre-graduation full-time employment offers they receive. We look forward to welcoming you to SOH.

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R34 JAE CODE

CUSTOMER EXPERIENCE MANAGEMENT WITH BUSINESS

Your experience is our business.

Customer experience is the new marketing for business. Join us and be part of this exciting new change to create and manage customer experiences!

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ABOUT

DIPLOMA IN

THE DIPLOMA Businesses are moving away from the provision of just standard services. As Singapore’s economy evolves and technology continues to advance, businesses are focusing on crafting first-class customer experiences to engage and delight their clientele in brand new ways.

Change the landscape of customer experience and engage business users by joining a dynamic industry that provides 80%* of jobs in Singapore.

The Diploma in Customer Experience Management with Business (DCXB) equips you with the necessary customer management and business skills to make a real difference in the customer experience industry.

DCXB will set you on the path to a successful career in customer experience management across multiple industry verticals, with potential employers such as ASICS, DBS Bank, Marina Bay Sands, NTUC FairPrice - Unity Pharmacy, NTUC Income, OCBC, Singapore Airlines, Singtel, StarHub, Teledirect Asia, and Teleperformance Singapore.

CAREER OPPORTUNITIES As a DCXB graduate, you can embark on a career in the hospitality sector or join customer experience teams at banks, contact centres, healthcare organisations, airlines, telecommunications, and retail companies. Unleash your potential in roles such as: Account and Relationship Officer / Executive / Manager n Brand Executive / Manager n Cabin Crew / Ground Staff n Customer Experience Specialist / Manager n Guest Relations Executive / Manager n Purchasing and Retail Executive / Manager n Sales and Marketing Officer / Executive / Manager n

*Source: www.internations.org/singapore-expats/guide/ 16061-economy-finance/the-economy-of-singapore-16045

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COURSE STRUCTURE

OUR SUCCESS STORY

The course structure consists of general, discipline and specialisation modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

B102 Organisational Behaviour

Choose one out of two specialisation tracks listed below:

B216 Marketing G101 Cognitive Processes and Problem Solving G107 Effective Communication G905 Life Skills

DISCIPLINE MODULES B209 Management Accounting B215 Financial Accounting

OPTION 1: CUSTOMER EXPERIENCE TRACK B227 Consumer Behaviour H204 Customer Relationship Management H205 Customer Experience and Service Excellence H207 Project Management and Scheduling H302 Hospitality Sales

B218 Business Statistics

H304 Contact Centre Operations

Jesslyn Tang

B220 Microeconomics

H305 Innovation and Design for Service Operations

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B321 Macroeconomics H102 Hospitality and Tourism Management

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Jesslyn was an exemplary student, achieving a number of academic accolades during her years at RP. In addition to being inducted into the Director’s Roll of Honour on four occasions, she won the Republic Award in 2015 and a Singtel Customer Experience Cadet Scholarship in 2016.

H306 Retail Management

H208 Service Quality and Professional Etiquette

H350 Customer Experience in Banking and Finance

H209 Hospitality Business Management

OPTION 2: LEISURE TRAVEL AND

ATTRACTIONS MANAGEMENT TRACK

H323 Hospitality Revenue Management

ELECTIVE MODULE Select one module from the list below:

CUSTOMER EXPERIENCE TRACK H213 Food and Beverage Management

B227 Consumer Behaviour H204 Customer Relationship Management

H300 Project

H328 Leisure Travel and Destination Management

B221 Human Resource Management H213 Food and Beverage Management H222 Wellness and Lifestyle Management H300 Project

INDUSTRY ORIENTATION PROGRAMME H931 Industry Immersion Programme

KEY FACTS

H207 Project Management and Scheduling H220 Introduction to the Event Industry

LEISURE TRAVEL AND ATTRACTIONS MANAGEMENT TRACK

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Her positivity towards life and determination to excel in everything she does are qualities that inspire all. As an SOH valedictorian, she is truly an excellent role model for the juniors to emulate.

H205 Customer Experience and Service Excellence

H222 Wellness and Lifestyle Management H328 Leisure Travel and Destination

Management

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Diploma in Customer Relationship and Service Management (Now known as Diploma in Customer Experience Management with Business) 2017 Graduate Valedictorian

She was an active member of the RP community and passionately contributed to student activities.

She was in the executive management committee in the Republic Polytechnic Student Council, and led her peers in successfully executing several RP-wide events such as the Open House and Freshman Orientation Programme. Her contributions were equally visible in SOH Club, where she participated in the International Service Learning Programme (ISLP) trip to Cambodia and promote cultural exchange by interacting with the local communities.

H341 Managing Guest Experience in Attractions H345 Attractions Management

AVERAGE INDUSTRY EXPERIENCE OF DCXB FACULTY:

16.8

YEARS

H346 Leisure Events and Entertainment Management

FREELY CHOSEN MODULE Obtain a total of four modular credits from the prescribed range of freely chosen modules offered by the schools in RP.

FACILITIES: n Contact Centre Learning Lab n Customer Relationship Management Lab n Retail Unlimited

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SCHOLARSHIPS WORTH $287,577 AVAILABLE FOR DCXB STUDENTS ANNUALLY

HAVE A QUESTION? For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/dcxb

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RATIO

NUMBER OF COMPANIES REQUESTING FOR ONE DCXB STUDENT

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R37 JAE CODE

ABOUT

DIPLOMA IN

HOTEL AND HOSPITALITY MANAGEMENT

Discover global opportunities in hospitality management.

The hospitality sector continues to grow locally, regionally and globally, with bigger and better international events, attractions and integrated resorts.

Aspire to be part of this fast-growing industry? Join the industry as an established Hotelier or Hospitality Manager, and be at the forefront of change.

THE DIPLOMA With the Diploma in Hotel and Hospitality Management (DHHM), you will be able to embark on a rewarding career in the hospitality industry.

Along the way, learn to manage operations in key areas such as the Front Office, Housekeeping and Food and Beverage. Acquire core knowledge and skills related to the use of hospitality information systems, and essential customer service skills to identify and exceed guests’ expectations.

In addition to receiving extensive hands-on training at our on-campus hotel training facilities, our Industry Immersion Programme will provide you with opportunities to gain valuable real-world experiences through local and international internships at leading hotels in the hospitality industry. The constructive combination of simulated and real-world learning environments will help you master the skills required to excel in this industry and beyond.

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CAREER OPPORTUNITIES DHHM graduates will be able to embark on careers with international hotel chains, clubs, resorts, and tourist attractions among many others. Launch your career in roles such as: Concierge Services Executive / Manager Food and Beverage Executive / Manager n Guest Relations Officer / Executive / Manager n Housekeeping Supervisor / Manager n Reservations Executive / Manager n Revenue Manager n Sales and Marketing Executive / Assistant Manager n n

COURSE STRUCTURE

OUR SUCCESS STORY

The course structure consists of general, discipline and specialisation modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

B102 Organisational Behaviour

B227 Consumer Behaviour

B216 Marketing

H211 Rooms Operations Practicum

G101 Cognitive Processes and Problem Solving

H212 Rooms Division Management

G107 Effective Communication G905 Life Skills

DISCIPLINE MODULES B209 Management Accounting B215 Financial Accounting

Delanie Huang Yingjie was appointed as the Valedictorian representing her cohort at her Graduation Ceremony, a fitting end to three years of academic excellence at RP. She excelled academically and was inducted into the Director’s Roll of Honour for three consecutive years.

As President of the SOH Club, Delanie was an exemplary role model as she led her team of student leaders through various activities to actively engage all SOH students. Her leadership led to the successful implementation and organisation of significant events such as the freshmen orientation as well as RP’s annual open house.

H213 Food and Beverage Management H214 Hospitality Information Systems H216 Restaurant and Culinary Practicum H217 Restaurant and Culinary Practicum II

Delanie Huang Yingjie

H218 Culinary Science and Kitchen Operations

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H337 Meeting, Incentives and Conference Management

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Her leadership and organisational abilities were further honed as she embarked on an overseas internship. Passionate and equipped with the skills learnt at RP, Delanie is all set for a thriving career in the exciting global hospitality arena.

Diploma in Hotel and Hospitality Management 2017 Graduate Valedictorian

B218 Business Statistics

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B220 Microeconomics B321 Macroeconomics H102 Hospitality and Tourism Management

ELECTIVE MODULE Select one module from the list below: B101 Entrepreneurship

H208 Service Quality and Professional Etiquette

B221 Human Resource Management

H209 Hospitality Business Management

H300 Project

H323 Hospitality Revenue Management

H319 Resorts and Cruise Management

INDUSTRY ORIENTATION PROGRAMME

FREELY CHOSEN MODULE

H931 Industry Immersion Programme

Obtain a total of four modular credits from the prescribed range of freely chosen modules offered by the schools in RP.

H234 Wine and Beverage Management

KEY FACTS 400 30,000 OVER

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HOTELS, WITH

63,000

ROOMS SUPPORTING

JOBS IN THE HOSPITALITY INDUSTRY IN SINGAPORE.

(Source: 2016 Singapore Tourism Board)

STRONG LINKS WITH OVER 50 INDUSTRY PARTNERS INCLUDING: n HPL Hotels & Resorts n InterContinental Hotels Group n One Farrer Hotel and Spa

FACILITIES: n Hospitality Experiential Lab, to provide

authentic learning

opportunities

COURSE OUTLINE: n Combination of Business Management and Hospitality- specific modules, to provide a strong foundation in managing a hospitality business

HAVE A QUESTION? For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/dhhm

R28 JAE CODE

ABOUT

DIPLOMA IN

INTEGRATED EVENTS MANAGEMENT

Inspire Events. Create Moments.

Dream of being the brains behind high-profile conferences, exhilarating sports events and exciting concerts featuring international starts? Now you can make it your reality.

THE DIPLOMA With the Diploma in Integrated Events Management (DIEM), you will gain skills and knowledge spanning all areas of event management, including conceptualisation, marketing and sales, as well as coordination and execution of various events.

Unravel the secrets to creating inspiring events through modules such as Project Management and Scheduling, Event Operations Management and Exhibition Management.

Expect comprehensive and fulfilling hands-on training with internships at high-profile event companies such as Koelnmesse, Experia Events, Globewerks International, SingEx Holdings, and Resorts World Sentosa. With collaboration with SACEOS, you can also look forward to mentorships with key industry partners in real work settings. This valuable working experience will give you a head start in building a successful career in event management.

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Interested in a career in the attractions and travel industry? The Leisure Travel and Attractions Management specialisation track will help you open the door to this fascinating industry.

CAREER OPPORTUNITIES As a DIEM graduate, you can pursue a dynamic career in events and projects management, working across a wide range of industries in diverse positions such as:

n n n n n n

Attractions Executive / Manager Conference Producer Event Coordinator / Executive / Planner Event Sales Ambassador Media Executive Project Leader

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COURSE STRUCTURE

OUR SUCCESS STORY

The course structure consists of general, discipline and specialisation modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

B102 Organisational Behaviour

Choose one out of two specialisation tracks listed below:

B216 Marketing G101 Cognitive Processes and Problem Solving

OPTION 1: EVENTS MANAGEMENT TRACK

G107 Effective Communication

H204 Customer Relationship Management

G905 Life Skills

H207 Project Management and Scheduling

Having been awarded the Director’s Roll of Honour four times and graduated with Merit, Jeremy was an exemplary student who demonstrated initiative, systematic thinking and keen analytical mastery.

He always lent a helping hand to his classmates and never failed to go the extra mile for his peers and juniors.

Known for his outstanding leadership skills, Jeremey led his team to represent RP in the prestigious national ‘Singapore MICE Challenge 2015’, where his team emerged as one of the finalists.

B205 Business Law

H210 Event Operations Management

DISCIPLINE MODULES B209 Management Accounting B215 Financial Accounting B218 Business Statistics B220 Microeconomics

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B321 Macroeconomics H102 Hospitality and Tourism Management H208 Service Quality and Professional Etiquette H209 Hospitality Business Management H323 Hospitality Revenue Management

H328 Leisure Travel and Destination Management H337 Meeting, Incentives and Conference Management H339 Exhibition Management

Jeremy Chua Han Xiang

T201 Creative Concepts

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OPTION 2: LEISURE TRAVEL AND

ATTRACTIONS MANAGEMENT TRACK

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Select one module from the list below:

H210 Event Operations Management

H213 Food and Beverage Management

H345 Attractions Management

H300 Project

H346 Leisure Events and Entertainment Management

Obtain a total of four modular credits from the prescribed range of freely chosen modules offered by the schools in RP.

KEY FACTS

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H328 Leisure Travel and Destination Management

B221 Human Resource Management

FREELY CHOSEN MODULE

Jeremy was also awarded the Public Spiritedness Award by Singapore Civil Defence Force (External) for aiding with an emergency situation. He is an exemplary role model to his peers and was the Valedictorian for the graduating class of 2017.

H207 Project Management and Scheduling

H341 Managing Guest Experience in Attractions

H302 Hospitality Sales

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Diploma in Integrated Events Management with Merit 2017 Graduate Valedictorian

B205 Business Law

H220 Introduction to the Event Industry

ELECTIVE MODULE

Jeremy is also a prominent figure in his community, having co-founded the Taman Jurong Zone E RC Youth Chapter in 2014 and is currently serving as its Chairman. His significant involvement made him the recipient of the Tharman Shanmugaratnam’s Book Prize 2017 Award in the category of ‘Leadership’.

H220 Introduction to the Event Industry

T201 Creative Concepts

AVERAGE INDUSTRY EXPERIENCE OF A DIEM LECTURER:

15

YEARS

FACILITIES: n Events Tech Lab n Exhibition Gallery n Exhibitions Training Lab

INDUSTRY ORIENTATION PROGRAMME

STRONG LINKS WITH OVER 50 INDUSTRY PARTNERS INCLUDING: n SingEx Holdings Pte Ltd n Experia Events Pte Ltd n Koelnmesse Pte Ltd n Resorts World at Sentosa Pte Ltd

H931 Industry Immersion Programme

HAVE A QUESTION? For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/diem

WEEKS INDUSTRY IMMERSION PROGRAMME

WITH EVENTS, VENUE AND ATTRACTIONS MANAGEMENT COMPANIES

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R46 JAE CODE

ABOUT

DIPLOMA IN

RESTAURANT AND CULINARY OPERATIONS

Discover a new recipe for success in food and beverage (F&B).

Singapore’s vibrant F&B industry provides abundant opportunities for a rewarding and enriching career. With new restaurants, food outlets and themed dining concepts constantly popping up across the island and beyond, you are always in demand.

THE DIPLOMA Discover the world of gastronomy and unleash your passion in the F&B industry with the Diploma in Restaurant and Culinary Operations (DRCO).

Gain core knowledge and technical skills, ranging from culinary science to restaurant operations from a professional team of instructors. Their wealth of experience will ensure you are ready for success in the F&B industry.

You will receive hands-on training in our three fully operational training restaurants and other well-equipped training facilities on campus.

These venues provide the ideal setting for you to gain extensive training in kitchen, dining and bar operations. You will also gain valuable realworld experiences through a 24-week Industry Immersion Programme with F&B outlets, leading restaurant chains or catering companies.

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CAREER OPPORTUNITIES As a DRCO graduate, you can pursue a variety of interesting roles within the F&B sector, working anywhere from critically acclaimed restaurants to international food chains.

You will be able to join the ranks of talented restaurateurs and culinary experts such as:

n n n n n n n n

Barista Bartender Crew Leader F&B Executive / Supervisor Lead Cook / Pastry Cook / Chef Purchasing and Retail Executive Restaurant Assistant Manager Wine Server

COURSE STRUCTURE

OUR SUCCESS STORY

The course structure consists of general, discipline and specialisation modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

B102 Organisational Behaviour

H213 Food and Beverage Management

B216 Marketing

H216 Restaurant and Culinary Practicum

G101 Cognitive Processes and Problem Solving

H217 Restaurant and Culinary Practicum II

G107 Effective Communication

H218 Culinary Science and Kitchen Operations

G905 Life Skills

H230 Restaurant and Culinary Operations

Muhammad Danial represented RP and clinched the Gold medal award in the WorldSkills Singapore 2016 (Cooking) competition. Danial trained for months and emerged as the winner with a dish that featured a baked mushroom-crusted beef tenderloin with sweet potatoes and vegetables. His recipe was later included in RP’s 15th anniversary cookbook titled “Great Food, Great Health: 25 Recipes for Happy Living”.

H231 Restaurant and Culinary Operations II

DISCIPLINE MODULES B209 Management Accounting B215 Financial Accounting B218 Business Statistics

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B220 Microeconomics

H232 Restaurant Operations Analysis H233 Restaurant Development H234 Wine and Beverage Management

Select one module from the list below:

H102 Hospitality and Tourism Management

B101 Entrepreneurship

H208 Service Quality and Professional Etiquette

H330 Catering Management

H323 Hospitality Revenue Management

INDUSTRY ORIENTATION PROGRAMME H931 Industry Immersion Programme

n n

Diploma in Restaurant and Culinary Operations 2017 Graduate

ELECTIVE MODULE

B321 Macroeconomics

H209 Hospitality Business Management

Muhammad Danial B Suboh

In addition to his prowess in the kitchen, Danial was awarded the MENDAKI Special Achievement Award for Excellence in 2016. He also demonstrated excellent leadership skills during his time at RP in his role as captain of the RP Athletics Interest Group for Field Events team in 2015 and 2016. Danial continued to do the nation and RP proud when he represented Singapore in the 2017 WorldSkills competition in Abu Dhabi and won the Medallion for Excellence (Cooking) Award.

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KEY FACTS

H300 Project

H331 Foodservice Facilities Design

FREELY CHOSEN MODULE Obtain a total of four modular credits from the prescribed range of freely chosen modules offered by the schools in RP.

NUMBER OF WORKERS APPROXIMATELY

AND GROWING EVERY YEAR

160,000 6,000 10

689 MILLION

FACILITIES: n Oliva Training Restaurant n waters edge Training Restaurant n 9th ave. Training Restaurant n Culinary Demonstration Lab n Wine and Beverage Lab

NUMBER OF FOOD ESTABLISHMENTS APPROXIMATELY

AVERAGE INDUSTRY EXPERIENCE OF A DRCO LECTURER:

SALES OF FOOD AND BEVERAGE SERVICES IS APPROXIMATELY

YEARS

EXPERIENCE OVERSEAS AND LOCAL INTERNSHIP OPPORTUNITIES IN OVER

100

LOCATIONS

(Source: Department of Statistics 2015)

HAVE A QUESTION? For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/drco

R44 JAE CODE

ABOUT

DIPLOMA IN

WELLNESS AND HOSPITALITY BUSINESS*

THE DIPLOMA Aspire to be part of a dynamic industry with high growth potential?

SUCCEED IN THE BUSINESS OF WELLNESS AND HOSPITALITY.

We seek budding entrepreneurs, innovators, those with a love for business and operations, and those with a passion for helping others meaningfully and mindfully in the area of wellness and well-being.

As Singapore’s wellness industry is booming to meet the needs of an ageing population, it is the ideal time to enter this business.

You will gain the skills and broad knowledge, required for a career in the diverse range of growing wellness businesses, through our multidisciplinary approach in the Diploma in Wellness and Hospitality Business (DWHB).

Internationally qualified and experienced industry professionals mentor students and guide them in the unique, purpose-built training labs.

Valuable industry exposure and experiences are gained through our local and overseas internship programme at international hotels and resorts, medical and aesthetic centres, wellness centres, wellness events companies, and corporate wellness organisations.

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CAREER OPPORTUNITIES As a DWHB graduate, you will gain the required skills and knowledge to launch a career in a wide range of health and wellness service-oriented organisations.

You can look forward to a choice of roles such as: Business Development Executive / Manager Customer Service Officer / Executive / Manager n Health and Fitness Consultant n Management Trainee for Hotel and Resort Spas n Wellness Centre / Spa Operations Executive / Manager n Wellness Marketing Executive n n

*Formerly known as Diploma in Wellness, Lifestyle and Spa Management

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COURSE STRUCTURE

OUR SUCCESS STORY

The course structure consists of general, discipline and specialisation modules. There is also an industry orientation component.

GENERAL MODULES

SPECIALISATION MODULES

B102 Organisational Behaviour

A103 Anatomy and Physiology

B216 Marketing

A337 Nutrition

G101 Cognitive Processes and Problem Solving

H222 Wellness and Lifestyle Management

G107 Effective Communication G905 Life Skills

DISCIPLINE MODULES B101 Entrepreneurship B107 Accounting B108 Introduction to Economics

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Neil Macadangdang was a consistent performer in his three years in RP and was inducted into the Director’s Roll of Honour for two consecutive years.

H324 Wellness, Lifestyle and Spa Operations H325 Wellness and Spa Therapy Treatments and Practices H332 Wellness Business Research and Planning H333 Wellness and Lifestyle Programming

Neil Immanuel. G. Macadangdang n

Diploma in Wellness, Lifestyle and Spa Management (Now known as Diploma in Wellness and Hospitality Business)

n

2017 Graduate

H334 Aesthetics Therapy and Practices S201 Health and Wellness

Neil garnered many awards and nominations during his studies, including the Student Merit Award, the Flame Awards 2015/2016, an Outstanding Student Award nomination, and four scholarship nominations from reputed companies like Marina Bay Sands and Resorts World Sentosa. He was also an active member of the SOH and SMC Clubs. He took on the emcee role well in SOH-led events such as iChef 2016 and Hospitality Race.

Neil has set his sights on taking on a management role in the hospitality sector. He believes he will have a lasting and fulfilling career in this industry.

S244 Health Psychology

B218 Business Statistics H102 Hospitality and Tourism Management H208 Service Quality and Professional Etiquette

ELECTIVE MODULE Select one module from the list below:

H209 Hospitality Business Management

B221 Human Resource Management

H323 Hospitality Revenue Management

H300 Project

KEY FACTS FROM 2013-2015, THE GLOBAL WELLNESS SECTOR REGISTERED DOUBLE-DIGIT GROWTH, WHILE THE GLOBAL ECONOMY / GDP SHRANK BY -3.6*

H306 Retail Management

INDUSTRY ORIENTATION PROGRAMME H931 Industry Immersion Programme

FREELY CHOSEN MODULE Obtain a total of four modular credits from the prescribed range of freely chosen modules offered by the schools in RP.

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GLOBAL WELLNESS ECONOMY WAS

US$3.7

- A “GROWTH GAP” OF NEARLY

15%

*The wellness industry now represents 5.1% of global economy output

TRILLION IN 2015

(Source: www.globalwellnessinstitute.org/press-room/statistics-and-facts/)

HAVE A QUESTION? For more information about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/dwhb

Overseas Trips and Industry Immersion Programme

Scholarships

The best way to learn is to roll up your sleeves and jump in. Our local and overseas Industry Immersion Programme, student overseas travel and servicelearning trips provide multiple opportunities for you to do just that.

Local and Overseas Industry Immersion Programme 24

Approximately 40% of SOH’s students have been offered full-time employment immediately after their IIP. For example, Ng Yen Ling, a Year 3 student from Diploma in Hotel and Hospitality Management, participated in the Young Talent Programme and was offered an overseas internship in InterContinental Danang Sun Peninsula Resort, Vietnam. During her internship, she was attached to the Front Office Department and had the opportunity to experience guests management. Through this overseas exposure, Yen Ling had a better understanding about the working life and culture of Da Nang, which encouraged her to work harder and contribute ideas to improve the resort. With that, Yen Ling was commended for her contributions and even offered a future employment at the resort.

The Higher Year Scholarship, offered in partnership with industry stakeholders and organisations, is a scholarship programme awarded to students with outstanding academic performance and achieving excellence in co-curricular activities.

25 Higher Year Scholarships In partnership with industry partners and organisations, the RP Higher Year Scholarship is offered to outstanding Year 2 and 3 SOH students who are Singaporeans or Singapore Permanent Residents. The diverse range of scholarships across various disciplines serves to recognise those with outstanding academic performance and a consistent track record in their chosen CCA. Ranging from $3,000 to $6,000 per student per year, the sponsoring organisation may offer students an internship during their final year or even a fast-track career pathway via a management trainee programme upon their graduation.

The Industry Immersion Programme (IIP) is your opportunity to showcase the skills you have learnt in school and apply them in real-life work situations in Singapore or overseas. You will be assigned to one of our renowned industry partners such as Citibank Singapore, DBS Bank, Marina Bay Sands, Resorts World Sentosa, Singapore Airlines, Teleperformance Singapore, or Wildlife Reserves Singapore amongst many others.

Student Overseas Travel and ServiceLearning Trips Our trips focus both on diploma-related and servicelearning, all of which will provide you with incredible opportunities to learn from new people, cultures and experiences overseas. To date, SOH students have travelled to Australia, China, Hong Kong, India, Nepal, South Korea, Sri Lanka, and Vietnam.

Many companies offer exclusive scholarships for SOH students. These include: n Amore Fitness Pte Ltd n Crowne Plaza Changi Airport

n n n n n n n n n n n n n n n n n

DBS Bank Ltd Dimension Data Asia Pacific Pte Ltd Fassler Gourmet HPL Hotels & Resorts Pte Ltd Ikeda Spa Pte Ltd Koelnmesse Pte Ltd Marina Bay Sands Ltd NTUC FairPrice - Unity Pharmacy NTUC Income One Farrer Hotel and Spa Park Hotel Group Resorts World at Sentosa Pte Ltd Select Group Limited Singapore Telecommunications Limited SingEx Holdings Pte Ltd Teleperformance Singapore The Fullerton Hotel Singapore

For more information on scholarship matters, refer to www.rp.edu.sg/scholarship or email help-scholarship@rp.edu.sg

Student Development Programmes

SOH Co-Curricular Activities Who says school is all work and no play?

Definitely not at SOH!

At SOH, we always strive to help you discover your passion, transform your talents into real-world skills and achieve your goals.

Learning in SOH extends far beyond the classroom.

We offer a variety of student development programmes that support your personal well-being and overall development as a young professional, helping you to transition into the working world.

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SOH Club is the “voice” representing all SOH students in RP. Be a part of the Club and explore numerous avenues and ample opportunities to gain unique life experiences, develop yourself as a student leader and forge great friendships.

Peer Support Leaders Programme

Staff Mentorship Programme

Selected student leaders will be trained to function as Peer Support Leaders (PSLs). These PSLs help to build the One-SOH school spirit, engaging SOH students in various school-wide activities like Battle Republic Annual Games (BRAG) and Orientation Programme (OP). The PSLs also serve as peer mentors to help new students bridge the transition into polytechnic life, while supporting current students with their holistic development.

When you first join us, an SOH staff mentor will be assigned to you to offer help and guidance with any issues you may face in school or at home. You can be assured that you will not be alone while adapting to a new learning environment.

For more information regarding career guidance matters, visit www.rp.edu.sg/studentcareer or email help-studentcareer@rp.edu.sg

All SOH Club student leaders are participants of the National Youth Achievement Award Programme – an internationally recognised award designed to strengthen youth leadership development.

We encourage all students who wish to expand their horizons beyond the classroom to join us in the various committees listed below:

n n n n n

Events Outreach and Alumni Relations Peer Support Leaders Publicity and Publications Training and Development

SOH Club is involved in these major RP events:

n n n n

Alumni Engagement Events Battle Republic Annual Games (BRAG) Hospitality U-Race iChef Leadership Camps Local and International Service-Learning Projects n Open House n Orientation Programme n Peer Support Leaders Programme n Sports Day n n

Discover Your Hotel Career Pathway with SOH The tourism and hospitality sector is constantly evolving and it is crucial to continuously upgrade yourself. Expand your knowledge and skills with us – and enhance your qualifications and career prospects.

The SkillsFuture Earn and Learn Programme (ELP) is a work-study programme designed to give fresh graduates from polytechnics and the Institute of Technical Education (ITE) a head start in careers.

It will provide you with more opportunities, after graduation, to build on the skills and knowledge acquired in school and better support your transition into the workforce.

As a Polytechnic or ITE graduate from relevant study fields, you will have the opportunity to obtain the next level of qualification early in your careers through the work-study programme.

Course fee fully sponsored by employer Competitive starting salary n Prospects of better wage and career

KEY FACTS

60

MORE THAN PARTICIPATING HOTELS CONSISTING OF PRESTIGIOUS INTERNATIONAL AND REPUTABLE HOTEL COMPANIES

n n

SUPPORTIVE AND EXPERIENCED LECTURERS

advancement upon programme completion

$5,000 sign-on incentive (Singapore Citizens only)

n

Overall Programme Benefits: Structured on-the-job training and mentorship n Skills-deepening through company-based projects, lectures, and tutorials n Develop key industry skills early n Grants and additional incentives n

School of Applied Science

School of Infocomm

Diploma in R14 Biomedical Sciences R16 Biotechnology R29 Environmental Science R53 Marine Science and Aquaculture R17 Materials Science R22 Pharmaceutical Sciences

Diploma in R18 Business Applications R13 Business Information Systems R55 Infocomm Security Management R12 Information Technology R31 Interactive and Digital Media R47 Mobile Software Development

School of Engineering

School of Management and Communication

Common Engineering Programme Diploma in R20 Aerospace Avionics R40 Aerospace Engineering R39 Aviation Management R50 Electrical and Electronic Engineering R56 Engineering Design with Business R54 Engineering Systems and Management R41 Green Building Energy Management R11 Industrial and Operations Management R21 Supply Chain Management R42

Hotel Earn and Learn Programme (ELP) for Polytechnic and ITE Graduates 28

RP Courses

12 MONTHS 2

TO ATTAIN CERTIFICATES FOR SPECIALIST DIPLOMA FOR POLYTECHNIC GRADUATES

For more information regarding ELP, visit www.rp.edu.sg/soh or email elp-hotel@rp.edu.sg

School of Hospitality Diploma in R34 Customer Experience Management with Business R37 Hotel and Hospitality Management R28 Integrated Events Management R46 Restaurant and Culinary Operations R44 Wellness and Hospitality Business* *Formerly known as Diploma in Wellness, Lifestyle and Spa Management

Diploma in R48 R52 R32 R51

Consumer Behaviour and Research Human Resource Management with Psychology Mass Communication Social Enterprise Management

School of Sports, Health and Leisure Diploma in R43 Health Management and Promotion R45 Health Services Management R33 Outdoor and Adventure Learning R26 Sports and Exercise Sciences R27 Sports and Leisure Management R49 Sports Coaching

School of Technology for the Arts Diploma in R25 Arts and Theatre Management R36 Design for User Experience R35 Game Design R19 Media Production and Design R24 Sonic Arts

For more details on course information and entry requirements, please contact:

SCHOOL OF HOSPITALITY

REPUBLIC POLYTECHNIC

6369 8912 www.rp.edu.sg/soh

6510 3000 www.rp.edu.sg

help-SOH@rp.edu.sg rpsoh

rp_hospitality

republicpolytechnic

9 Woodlands Avenue 9, Singapore 738964

rp_hospitality All rights reserved. Reproduction in whole or in part without permission is prohibited.

Information is correct at time of print. OCC-SOH / DEC 2017