AcknowledgementofCountry
RelationshipsAustraliaQueenslandacknowledges AboriginalandTorresStraitIslanderpeoplesandtheir spiritual,physical,emotional,mental,andeconomic connectiontotheLandandSeas.
ThecontributionofAboriginalandTorresStraitIslander peopleshasshapedourknowledgeoftheCountryandour identity.AllAustraliansbenefitfromtheirgenerosityin sharingtheCountryandtheirculture Wemaintaintheirright toutilisecultureasaprotectivefactorthatsupportsfamilies andembracetheirrighttocontributetoservicesolutions
Diversity&Inclusion
Wecelebratediversityandvalueinclusiontowardsa societywhereallpeopleexperiencesafetyandbelonging Weacknowledgethecomplexandvaryingneedsof peoplefromdiversecommunitiesandcommittoan organisationthatisresponsiveandculturallyappropriate
Wewilldeliverservicesthatareaccessibleandwelcoming topeoplefromdiversecommunitiesregardlessoftheir age,gender,sex,sexualorientation,race,culture, disability,religiousbelief,faith,linguisticbackground,or location
Buildingstrong relationships.
Ourrelationshipswitheachotherhavethepowertoinfluenceour physicalandmentalhealth Positiverelationshipskeepushealthy throughoutourlives,andthroughhardtimes,ourconnectionsprotect andhealus
AsQueensland’sleadingsupportforrelationshipwellbeingwe inform,help,andconnectpeopletodeveloptheawareness,knowledge, andskillsnecessaryforahappierandhealthierlife Guidedbyresearch, understandingandcompassion,weaimtohaveapositiveimpactonthe socialconsequencesofrelationshipbreakdownlikedisconnection, loneliness,andisolation
Wehelpindividuals,partners,andfamiliesunderstandandnavigatetheir challenges,promotingcareandsafety,andembracingdiversitytobuild strong,connectedcommunities
Wearecommittedtoconstantlyexpandingourknowledge,leading conversationsaboutrelationships,mentalhealth,andtheimportanceof socialconnection
Thereisalwayshope Together,we’llfindawaytohealthierrelationships
Purpose
We’reheretohelppeoplebuildandsustainhealthyrelationshipsby providingtheknowledgeandskillstheyneedtofeelsafeandconnected.
We’llalwaysadvocateforbetterrelationshipwellbeingbecauseweknow thehealthofourrelationshipsdeterminesthehealthofourcommunities
Promise
Wepromisehopeevenduring themostchallengingtimes.
Wepromisethattogether,we’ll
Findaway
Whoweworkwith andwhowesupport
Howwe canhelp
Weprovideinformation,education,and resourcestoindividuals,partners,andfamiliesto helpthemenjoyhealthy,positiverelationships
Forthoseexperiencingdistress,weoffer counsellingandmediationservicestohelpfinda wayforward
Nomatterwheretheyareintheirjourney,we connectpeoplewiththerightservicesandsupport attherighttime
Inform Help Connect individuals,partners&families
Ourgoal
Weknowthestrengthofoursocial connectionspositivelyinfluencesour physicalandmentalhealth.
Whatsuccesslookslike
We’llknowwe’vesucceededwhenthepeoplewe servefeelhopefulabouttheirfuture
Whenwehavetheawareness,knowledge,andskills tomaintainpositiverelationships,wefeelmore hopefulaboutthefuture Ourchildrenalsohave betteremotional,educational,social,and physiologicaloutcomeswhentherelationships aroundthemaresafeandsecure.
Ourgoalisaconnectedfuturewhereourcollective effortcreatesgenerationalchange Wewillalwayshopeforabetterfuture
We’llmeasureourimpactandknowwe’vemadea meaningfuldifferencewhenourclientsreportless relationshipdistressandnegativeconflict, improvedrelationshipsatisfactionandfunctioning, andrecommendourservicestoothers
Ourvalues
Hope
Connection
Weknowthatconnectedcommunities aresafercommunitiesandthathealthy relationships-withourselvesandeach other-leadtopositiveoutcomesforall
Courage
Webelieveinourclientsandtheircapacity forchange Together,wewillfindaway throughdifficulttimes.
dtreat nity
Wearewillingtomakedifficultdecisionsthat leadtopositivechange Wespeakuponthe issuesthatmatter
Ourguiding principles
Relationshipsfirst
Ourhumanconnectionsare fundamentaltoourphysical andemotionalwellbeing,with decadesofevidenceprovingthat positiverelationshipshelpuslive longer,healthier,happierlives
That’swhyweplacepeopleand theirrelationshipsatthecentreof allwedo Byprioritisingpositive relationshipsinindividuals, partners,co-parents,andallkinds offamilies,wecantacklecomplex andentrenchedsocialissuesand deliverlastingpositivechange
Reconciliation
WerecognisetheAboriginaland TorresStraitIslanderPeoplesof mainlandAustraliaandrelated islandcommunitiesastheFirst PeopleofthisCountryand acknowledgethatsovereignty overtheselandswasneverceded
Weinvestinthecultural competencyofourpeopleand committoensuringourservices arerelevant,accessible,and culturallysafeforFirstNations Australians Werecognise thatrespectingandnurturing AboriginalandTorresStrait Islandercommunitiesbenefits allAustralians
Socialjustice
Wearecommittedto-anddriven by-theprinciplesofequity, fairness,andinclusion
Webelievethathealthy relationshipsareafundamental humanright,andthateveryone deservesequalaccesstothe resourcesandsupporttheyneed, regardlessoftheirbackground, identity,orcircumstances
Weadvocateforpoliciesand practicesthataddresssystemic inequalities,promotefairnessfor all,andcontributetocreatinga worldwherepeople’srightsare protectedaboveallelse
2025-28
Thenext threeyears
We’llpositionourselvesforgrowthandimpactbyinvestingin scalable,sustainableservicesthatdrivelong-termimpact
We’llberelentlessadvocatesforrelationshipwellbeingand alwayshopeforabetterfuture
Providetargeted, inclusivesupport forrelationship wellbeing.
1.1
Focusoureffortswhere wecanmakethebiggest difference.
We’llbedeliberateinourservicedesignandselective inourresourceallocationsowe’reworkingwherewe canhavethegreatestimpactwithoutspreading ourselvestoothin.
Withourfocusfirmlyonpositiveoutcomes,we’ll ensureourresourcesareavailabletosupportthose whoarereadyandmotivatedtochange.
Byprovidingtimely,proactive,andimpactful interventions,wewillempowerindividuals,partners, andfamiliestoconfidentlynavigatelife’stransitions
1.3
Makeiteasyforclients tofindtherighthelpatthe righttime.
We’reevolvingourservicestoscaleourreachand createpowerful,lastingchangeforclientsinneed
Wewilldelivereasilyaccessibleeducation, information,andsupport,ensuringclientsreceivethe rightserviceexactlywhentheyneedit,nomatter wheretheyareintheirjourney
Helpindividuals,partners, andfamiliescreatelasting changethroughrelationship supportthatisrelevantto theirsituation.
1.2
Tailorourservicestomeet clients’needsandcreate lastingchange.
Ourservicedesignwillbeinformedbyclient insights,providingchoiceandautonomy whileminimisingbarrierstoengagement
Whetherembracingparenthood,starting anewrelationship,managingseparation, re-partnering,preparingforretirement,or copingwithstressfullifeevents,we’llprovide consistent,highqualityinformation,education and supporttodriverelationshipwellbeing
Makelong-term, meaningful impact.
Investinascalable, sustainableservicedelivery strategytodrivelong-term, meaningfulimpact.
2.1
Deliversustainableservices.
We’llensureourpeopleareproperlyequippedto meetclients’needswithsustainableservices
Byevolvingouroperatingmodel,we’llmakesureour resourcesaredeployedwherethey’llhavethe biggestimpactanddeliverthehighestquality outcomes
We’llconstantlytrackandreportonourworkto refineourservicesandensuretheyremaincosteffectiveandefficient
2.3
Deliversystemicchange andmeaningfuloutcomes.
Wewillholdourselvesaccountableusingdatatotrack ourimpactandoutcomes,monitorourprogress,and helpusmakebetterdecisions.
Wewillprioritisehighquality,consistent,andeasily accessibledatatoimproveexistingprocesses,evolve services,andoptimisetheclientexperience
2.2
Enableexcellencein servicedelivery.
Leveragingourinvestmentintechnology,we’ll improveefficiencyinourprocesses,drive continuousimprovement,and,ultimately,makeit easierforourpractitionerstodeliverservice excellence
Byfocusingonwhatwedobest,leveragingour infrastructure,andusingevidence-based practice,we’llequipourpeopletodelivertheright interventionstotherightclientsattherighttime
Relentlessly advocatefor relationship wellbeing.
3.1
Centrethevoicesofstaff andclients.
Ourpeopleareourgreatestasset.Wewillcontinue tobeguidedbytheirinsightsanddeepunderstanding ofourclients’needs.
Wecommittoconstantlylisteningtoandamplifying ourclients’voices,keepingthemattheheartofevery decisionwemake
3.3
Deliversocialimpactthrough connectedcommunities.
We’llbuildourprofileastheleaderinrelationship wellbeing,establishingourselvesasatrustedvoice amongpolicymakers We’llhelpthemunderstand theimportanceofstrongrelationshipsforahealthy, connectedsociety
We’llinvestinresearchtogeneratevaluableinsights andevidencetoguidethecontinuousimprovement ofourinterventions
We’llcontinuetofocusonwhatwedobestand fosterrelationshipswithtrustedpartnerstocreate comprehensivesolutionstocomplexandentrenched socialchallenges
Wewillbeatirelessvoicefor theroleofrelationshipsasa keyprotectivefactorforour physicalandmentalhealth
Wewillelevatethevoices ofclients,particularlythose whoaremarginalisedorvulnerable, andadvocateforpoliciesand servicesthatmeettheirneeds.
3.2
Championrelationshipsby relentlesslyadvocatingfor positivesocialchange.
Informedbythelatestresearch,we’llcraft persuasiveandimpactfuladvocacycampaigns thatraiseawarenessaboutcriticalsocialissues likeloneliness,mentalhealth,gamblingharm, anddomesticandfamilyviolence
Asrelentlessadvocatesforthevitalrole relationshipsplayinourphysicalandmental wellbeing,wewillcontinuetopromoteadeeper understandingofhowrelationshipsatisfaction andfunctioningareessentialtoouroverall health
