Redress Support Information Pack - Coastal

Redress Support

Information Pack

Culturally safe redress support 1800 552 127 www.raq.org.au/redress

Redress Support Journey Brief Sheet

We are here to talk whenever you need We can provide Redress Support. We can walk with you on your journey. We can talk with you about seeking support, gathering information and filling out your application form. We can help you make decisions about access to counselling, payments and an apology.

You can bring a support person with you every step of the way.

We are here to step you through ways forward If you want to make decision about an offer, we can:

Yarn with you about the journey and help you write your reflections down, if you want.

Step you through your offer and your options to accept or reject.

Yarn about the scheme and your offer with your family.

Help you think through how to manage ongoing counselling, payment, an apology or civil law processes.

Listen to your story and help you get counselling support.

Help you track any risks along the way.

Help you fill in the application form.

Keep track of how you're feeling about your journey and connect you with other support and cultural healing.

Support you with a plan for your application process.

Work through a welcome pack with and make sure you get the right support and information.

Give you extra information and refer you to any other support services.

Explain what the scheme is about and ask you some questions at your own pace.

Be here for you whenever you call 1800 552 127

Take a referral from someone who has spoken to you.

Meet you at one of our offices, or you can just walk-in.

Help get you to our office to talk.

3 We are here to help you keep track If you want to fill out an application form, we can:

2 We are here to work at your pace If you want to gather more information, we can:

1 We are here to talk and walk with you If you are seeking support, we are here to provide information about the Redress Scheme, we can:

Culturally safe redress support 1800 552 127 www.raq.org.au/redress

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Redress Support Journey Map

I am on a journey, gathering support...

I have shapes I can colour in as I gather support on my journey, at my pace. My support person is here to walk with me. They can help me gather information, fill out application forms, make decisions, access counselling, payments and an apology.

I am stepping through ways forward I am making a decision about an offer:

I can yarn about the journey and get help to write my reflections down, if I want.

I have been stepped through my offer and my options to accept or reject.

I can choose to yarn about the scheme and my offer with family.

I have been helped to think through how to manage ongoing counselling, payment, an apology or civil law processes.

My story is being listened to, I am being supported with counselling.

I am recognising risks along the way and finding ways to overcome them.

I am getting help filling in the application form.

I am encouraged to track how I’m tracking and map out any other support.

I have been supported with a plan for my application process.

I worked through a welcome pack to make sure I get the right support and information.

I received extra information and was referred to relevant support services.

The scheme was explained to me and I was asked questions to work through at my own pace.

I called 1800 552 127

I was referred by someone who spoke to me.

I organised to have a meeting by phone, online, or in an RAQ office.

I received support to get to a RAQ office.

3 I am keeping on track I am filling out an application form and, if I need to, I am receiving counselling support:

2 I am working at my pace I have started a plan and gathered more information:

1 I am beginning to talk I have received information about the Redress Scheme:

Culturally safe redress support 1800 552 127 www.raq.org.au/redress

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We are here to talk and walk with you

Journey Start Sheet We are here to start talking with you by phone, online or in person

I have shapes I can colour in as I decide on a path to start my journey.

I will call 1800 552 127. A culturally safe support worker will pick up the phone. The person I spoke to is below: Names, info and other thoughts:

We can talk with you about seeking support, gathering information and filling out your application form. You can bring a support person with you every step of the way. Use this Journey Start Sheet to write down any names, information and other thoughts as you take the first steps to Redress Support.

Based on referral, I will start a journey of Redress Support. I will get back in touch with the person below, on the below date: Names, info and other thoughts:

We are here to step you through ways forward

I have found a Relationships Australia office and I am going to walk in. The office is located at the address below and I am going on the below date:

We are here to help you keep track

Names, info and other thoughts:

We are here to work at your pace

We are here to talk and walk with you Your journey starts here...

Names, info and other thoughts:

A Relationships Australia support person has organised to bring me to their office on the below date. The contact person is below:

Culturally safe redress support 1800 552 127 www.raq.org.au/redress

Redress Support