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I MP LEMENTAT I ON S UB JEC T T O S TAT E AND CITY R E GULATIONS

Our Promise To You At Related, we have always strived to offer you more than just a place to live, but a place that you are proud to call home. In these challenging times, we have stepped up with new protocols we’ve designed in partnership with leading medical facilities as well as guidance from federal, state and local public health agencies. These protocols are intended to maintain a welcoming, vibrant and ultra-clean environment for our whole community, without compromising the best inclass experience you expect.

As our residents, you are a key part of this collective effort, so please do not hesitate to reach out with any questions or suggestions for how we can be better. Together, we feel confident we will get through this period, stronger than ever.

I MP LEMENTAT I ON S UB JEC T T O S TAT E AND CITY R E GULATIONS

Enhanced Cleaning & Personnel Protocols We’ve partnered with leading medical facilities to develop the most advanced cleaning processes and protocols possible. From top-of-theline EPA-approved products to regular staff trainings, we’re going above and beyond to keep our buildings and our community safe.

ADDITIONAL CLEANING STAFF

EPA LISTED DISENFECTANTS

Additional team members focused on surface sanitation.

All public spaces, especially high-touch areas like elevators and restrooms, are frequently disinfected with EPAlisted products specifically indicated for use against SARS-CoV-2.

INCREASED AIR PURIFICATION

E M P LOY E E H E A LT H MONITORING

In addition to HEPFA grade air filters in all common area systems, outdoor air ventilation is increased whenever possible.

All building staff will be assessed daily for presenting symptoms. Clear and concise escalation protocols will be used when there is any confirmed case in a residential building, respecting the need for privacy while keeping the health and safety of our residents, guests and workers paramount.

CLEANING STRATEGIES BY SURFACE TYPE

ADDITIONAL S P E C I A LT Y CLEANING

HAND SANITIZER

Specific tools are utilized as part of normal cleaning practices for surfaces known to be particularly receptive to SARS-CoV-2.

Fitness clubs, common areas, work and amenity spaces are being disinfected more frequently, with adjusted hours to allow for daily detailed cleaning.

STAFF TRAINING

ELEVATORS

All building staff is equipped to ensure social distancing and management of all Covid-19 protocols, receiving updated training as information evolves.

Elevators will have nanotech buttons, which utilize mineral nano-crystals powered by light to create powerful cleaning through oxidation reaction.

Clear signage and floor decals guide best practice use of elevators. Elevators are thoroughly sanitized every 3 hours.

Where available, the front desk concierge will control floor selection on behalf of residents and guests.

Sanitizer will be available at select hightouch areas at each property.

I MP LEMENTAT I ON S UB JEC T T O S TAT E AND CITY R E GULATIONS

Keeping Our (Social) Distance We may all be in this together, but it’s also important we stay apart. We’ve made it easy for you, your neighbors and our staff to social distance with clear signs and contact-less deliveries and hand-offs.

GARAGE ATTENDANTS

PROTECTIVE WEAR

Contact-free stations and Related App notifications are

APPROPRIATE FACE COVERING

Necessary precautions are being taken by attendants to

Building technicians will wear booties, gloves and

available to expedite food delivery.

Masks are required by all visitors when in public areas

sanitize vehicles.

appropriate face covering

FOOD DELIVERY

and are available upon request.

for all service calls.

Self-service package lockers (at select locations) and

SOCIAL DISTANCE

PRE-ENTRY SCREENING

in-home package placement are available to limit

Visitors are expected to follow posted safety guidelines,

Prior to entering a residence, technicians will ask if

interactions surrounding package delivery.

including maintaining a six-foot distance from others.

everyone is healthy. If a resident is ill, the appointment

PACKAGE DELIVERY

will be rescheduled, unless it is an emergency.

I MP LEMENTAT I ON S UB JEC T T O S TAT E AND CITY R E GULATIONS

Amenities for the New Normal A high-service residential experience will continue to be one of our signature offerings — highlighted by customized attention to the amenity spaces and experiences that make each property exceptional.

I MP LEMENTAT I ON S UB JEC T T O S TAT E AND CITY R E GULATIONS

Other Amenity Spaces: Lounges, Children’s Rooms, Pools & Outdoor Spaces LESS CROWDED For your safety and the safety of all of your neighbors, we’re reducing the capacity of all amenity spaces by half.

A ROOM OF YOUR OWN If you really want to social distance, reserve a space all to yourself through the Related Connect App. Note: a standard cleaning fee per reservation will apply so we can make sure it’s spotless before and after you leave.

ADDITIONAL CLEANING We’ll be stepping up our efforts to clean these spaces even more than usual.

I MP LEMENTAT I ON S UB JEC T T O S TAT E AND CITY R E GULATIONS

WELLNESS VIRTUAL FITNESS A variety of virtual fitness classes are offered weekly to residents with Lulafit.

SOULCYCLE AT HOME Coming soon.

I MP LEMENTAT I ON S UB JEC T T O S TAT E AND CITY R E GULATIONS

Virtual Community Experiences

KIDS & FAMILIES

The Related Life Virtual: we’ve deployed weekly emails sent to residents every Monday that include virtual event opportunities, special offers and original content.

Examples Include • Cooking demonstrations with Milos, Michael Lomonaco, The Culinistas, Katzie Guy-Hamilton, and more • Book Clubs with McNally Jackson • Virtual Happy Hours with Angry Orchard, Cazadores Tequila and Halleck Vineyards • Speaking engagements including Art Collecting 101 with Alpha’a, Creating an At-home Work Space with One Kings Lane, and At-home Dog Training with Dog City • Virtual Kids Clubs • Wellness content with Equinox, Naturopathica, and ORA • Earth Day activity pack with Edible Schoolyard

Areas of Focus • Culinary/cooking – live food demonstrations and recipes published to the Related Life blog • Kids and family – Kids Club craft pack drop sand virtual kids activities (kids yoga, sandbox maker workshops and magic shows) • Wellness – Rumble and SoulCycle weekly workout schedules • Culture – Book Clubs, Interior Design, Art, Sustainability • Philanthropy – Related Cares: Express Your Thanks and Relief on the Hudson (Hudson Yards x World Central Kitchen) To date we have hosted over 50 virtual events and building activations.

I MP LEMENTAT I ON S UB JEC T T O S TAT E AND CITY R E GULATIONS

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We Look Forward To Seeing You Soon RELATEDRENTALS.COM

I MP LEMENTAT I ON S UB JEC T T O S TAT E AND CITY R E GULATIONS