Welcome to your mountain home in The Vail Valley! We hope you enjoy your stay with us.
If there is anything we can do to make your stay here more complete, please call us at 970-476-0052.
On behalf of the entire Wren Team and the East West Hospitality staff, we look forward to making this your most enjoyable, memorable, and hassle-free vacation ever!
Todd Mossa General Manager
P.S. When you’re planning your return visit to Vail or Beaver Creek Resorts, our staff will be happy to make a priority reservation for our return guests. It’s not too early to reserve your accommodation with us prior to your departure for this trip. We invite you to visit our other properties. Call 1-888-8EastWest for reservations.
Check with the Vail Chamber of Commerce for specific dates and times for Vail at www.vailchamber.org.
Check with the Beaver Creek Chamber of Commerce for specific dates and times for Beaver Creek at www.beavercreekchamber.org.
GUEST SERVICES
Carbon Monoxide Detectors
CO detectors are required by Colorado state law to be in each home. Please do not remove or unplug the CO detector. The battery is probably low if you hear a beeping sound. Please notify Front Desk if this occurs.
Check-In / Check-Out
Late check-outs are by request only and additional fees of up to one nights rent may apply.
Concierge Service
the Front Desk at extension 0.
GUEST SERVICES
Phone Numbers (Cont’d)
Fax Machine
Available at The Wren for owner/guest use to send and/or receive. The fax number is 1-970-476-4103. Call the Front Desk at extension 0 for information and service charges.
Facilities
Pool – Hours: 10:00 a.m. to 10:00 p.m. daily.
Barbeque Grills – Located next to the pool, on a first-come, first-served basis.
Lighters available at the Front Desk.
Community Room – Entry Code 0534. Children under the age of 14 must be accompanied by an adult. Located next to the Front office.
Vending Machines
Ice Machines Television
Pool Table Books
Conversation Space
High Speed Modem Hook Up Laundry – Entry Code 534
• Located on the 2nd floor, next to the elevator.
Pay washers and dryers – Change is available at the Front Desk.
Bicycle Rack
• Located near the pool – please no bicycles in the rooms.
Front Desk
Office hours:
Sunday – Friday 8:00 a.m. to 6:00 p.m. Saturday 8:00 a.m. to 9:00 p.m.
Services available: Faxes
Safety Deposit Boxes
Pool Towels
Movie Rental
Newspapers
Games
Small appliances – Kitchen items
Postcards – Stamps – Dropbox Menus
Complimentary Beverages
Complimentary Computer and Internet
Grocery Delivery
Relish your time away from home with Resort Delivery’s convenient grocery service. Just let us know what you need and where you’re staying, and we will take it from there. Order online: resortdelivery.com, info@resortdelivery.com or call 970-845-8216
Mid-week service is provided on stays of four days or more. A mid-week service consists of light vacuuming, trash removal, towel exchange, replenishing supplies, wiping counters, and making beds. Daily cleaning service is available for an additional charge. Please request any additional services through the Front Desk.
Mail, Federal Express, UPS
Available at the Front Desk. The address for all is: The Wren Association (Guest name & Unit number)
500 South Frontage Road Vail, Colorado 81657
Maintenance
Please call the Front Desk, at extension 0, to report any maintenance issues.
Messages
Voicemail is provided at The Wren.
To Get Messages:
From your room, call 777. From a guest room, call 777. From outside the Hotel call 970-476-0052, then press 3.
Listen to Messages:
The system will answer, follow prompts, play the message notice - this will tell you how many messages you have. Press your room extension and password, which is also your room extension. Listen to messages. 3 to replay message. 2 to delete message. 4 to save message and go on.
If you have any questions, please call the Front Desk at extension 0.
Newspapers
Available at the Front Desk.
Parking
Each unit has one designated parking space. You may receive one guest parking pass per unit. They must park in guest parking only, which is a first-come, firstserved basis. Road Conditions
GUEST SERVICES
Roll-a-ways
Roll-a-ways are available for rent. Call the Front Desk at extension 0.
Room Moves
If you are changing rooms during your stay:
Call the Front Desk in the morning to arrange for your move. You may stay in your unit until the new unit is ready, moving your belongings yourself.
OR Pack your belongings, leaving them by the door in your unit (with the exception of your cold food, which should be bagged and left in the refrigerator). Check out of your unit at the Front Desk. Once your new unit is ready, The Wren staff will move your packed belongings to the new unit. Please make sure you check in and receive keys to your new unit before the Front Desk closes! If you choose to have The Wren staff move your belongings, we cannot take responsibility for missing or damaged items.
Skier Shuttle
The Wren offers a complimentary skier shuttle in the winter season to and from Golden Peak and Lionshead. See Front Desk for current schedule.
Sustainability Committee & Environmental Programs
In 2008, after building the 1st Silver LEED Certified Hotel in Colorado within the Westin Brand, the Westin Riverfront Resort & Spa, East West Hospitality established a Sustainability Committee to continue making sustainability strides. We are fortunate to live and work in a beautiful Colorado mountain paradise and are dedicated to its preservation for present and future generations. Our commitment to helping conserve our natural surroundings contributes to a better environment for all who live and visit here and supports Eagle County’s climate action goal of reducing greenhouse gas emissions by 50% by 2030.
For more information about our sustainability contributions and how to recycle properly, please scan the QR code.
Wildlife
You are vacationing in a place where animals live. Please keep your distance from any wildlife encounter and keep food inside and off balconies.
HOUSES OF WORSHIP
MUSIC, ART AND CULTURE
MOVIE THEATERS
FIRE SAFETY MESSAGE
Any home or condo can have a fire. Plan what to do when you check in because you won’t have time to plan during a fire.
If you burn food when cooking, do NOT open the door into an interior hallway. Turn on the microwave fan, open windows, and balcony doors to the outdoors. Await further instructions from the front desk, but do not disassemble the smoke detector.
First, find two exits nearest your room. Be sure they are unlocked and unblocked.
Then, count doors between your room and exits so you’ll have a reference point if it’s smoky.
When you hear an alarm: ACT, don’t investigate.
If fire is in your room, get out and close the door. Once out, report the fire.
If fire is not in your room, leave if you can. First, feel your door. If it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor. Take your key so you can go back if you can’t use your exits.
Never use elevators during a fire. They could stop at the fire floor.
The mountains of Colorado are among the most beautiful parts of America and we hope you will enjoy every minute of your visit. But some of the very features that make the high country so attractive may cause problems unless you recognize and know how to prevent them.
Here’s why:
As you go higher, barometric pressure decreases, the air becomes thinner, and less oxygen is available. It’s also colder and drier, and the ultraviolet rays from the sun are stronger. Each of these changes may have an unpleasant effect on your body.
This can cause Acute Mountain Sickness (AMS), which can affect anyone.
Altitude
Many popular resorts are 8,000 to 9,500 feet above sea level; Vail sits at 8,022 feet above sea level.
You will probably notice that your breathing is faster or more profound, and you may feel short of breath, especially when you exercise. This is the body’s first and most effective response to altitude. Your heart is likely to beat faster also; this is a helpful normal reaction.
However, you may also develop a headache, nausea, or unusual tiredness; some people even have trouble sleeping. Depending on the altitude, 20 to 40% of all visitors from near sea level have one or several of these symptoms, which we call Acute Mountain Sickness or AMS. Many sufferers describe AMS as similar to a severe hangover.
In high-altitude environments, you may experience:
• Dizziness
• Headache
• Nausea
Take it easy for the first day or two. Reduce alcohol, caffeine, and salty foods. Drink more water than usual. Salt causes your body to retain fluid (edema), which increases the severity of altitude illness.
Above all – listen to your body!
Minor altitude symptoms occasionally become life-threatening.
Temperature
The sun has more power in the thin air, and a bad sunburn can spoil your stay. No matter how tanned you may be, use a protective cream. “Cold sores” are aggravated at high altitudes but might be prevented by a medication (Acyclovir) that your doctor can prescribe. Snow blindness –sunburn of the eyes – is a real danger, especially on new snow, and even on foggy or cloudy days. Wear sunglasses or goggles with ultraviolet protection.
Temperature falls about three degrees Fahrenheit for every 1,000 feet of altitude and can get cold very fast. Take extra clothes. Hypothermia (low body temperature) can occur even in the summer if you are wet, wind-chilled, hungry, tired, or poorly dressed. The warning signs are clumsiness, trouble thinking or talking clearly, irritability, and confusion.
HIGH ALTITUDE TIPS
Sponsored by: Bluebird Oxygen
Watch for these signs in each other. If in doubt, stop, warm up, eat, and drink – and if necessary, send for help.
Most people dress appropriately in winter, but be sure boots and gloves are not wet or too tight. If you lose sensation in your face, fingers, or toes, stop, look for frostbite (numb, cold, white areas), and take time to warm up.
Water
The crisp mountain air is exhilarating, but it’s also very dry. You lose much more water than you realize in exhaled air and from sweating. Maintaining body water is essential, so drink two or three times more than usual. Fill your canteen in the hotel. Don’t drink from streams. Juices and water are better than tea, coffee, or alcohol. Remember that at high altitudes, one alcoholic drink does the work of two.
Injuries
Accidents can happen at any time to anyone, but they are more common when you are cold, tired, or hungry. Remember that lack of oxygen can impair your judgement, leading you to do foolish things. Whether hiking, skiing, playing golf, or tennis, give your body plenty of food and water to function efficiently. Don’t keep going when you’re very tired; quit while you’re ahead.
Illness
Of course, you are as likely to get a cold, flu, or upset stomach in the mountains as you are at home. But altitude illness feels very much like flu, or a hangover, and it can be a lot more serious. If you have any doubts, get medical help. Don’t let ignorance or carelessness spoil your stay.
There is great personal joy, beauty, and spiritual peace in the mountains.
Treat yourself with respect and enjoy your stay.
High Altitude Tips and Tricks
• Drink plenty of water. Dehydration is more likely to occur at higher elevations.
• Alcohol may worsen the likelihood of dehydration.
• Some medications, like Diamox, can help with AMS, but they must be started before reaching high altitude.
• Check with your doctor ahead of time.
Rent an oxygen concentrator from Bluebird Oxygen, which can be ready upon arrival. It serves 2 guests and helps during sleep.
AREA ATTRACTIONS
Vail – The largest single-mountain resort in the U.S. with 5,289 acres of skiable terrain, including Vail’s Front Side, famous Back Bowls, and Blue Sky Basin.
Beaver Creek – Located just 10 miles west of Vail. Offers great skiing with virtually no lift lines. Whether you’re a beginner or an expert, you’ll find everything you want at Beaver Creek plus a genuinely friendly atmosphere.
Walking Mountains Science Center – Located in Avon, this five-acre site provides the community with a place for hands-on learning and discovery. The campus boasts a wetland area, Buck Creek, aspen forests, and an indoor discovery center. For class schedule or hours of operation, call 970-827-9725.
Nature Discovery Center – Discover the wild side of Vail at this high mountain yurt next to the Eagle’s Nest gondola. Summer nature hikes and winter snowshoe tours available. Open seasonally. Call 970-754-4675 x 10 for schedule.
Vail Nature Center – Located across Gore Creek from the Ford Amphitheater. This five-acre preserve features trails and a visitor center that hosts daily programs on topics such as wildflowers, birds, and beavers. Call 970-479-2291 for hours of operation.
Mountain Statistics Vail
Skiable
Hours of Operation
Snowsports School
Resort Information Center
9:00 A.M. - 3:30 P.M.
Back Bowls close at 3:00 P.M.
Blue Sky Basin closes at 2:30 P.M.
970-754-8245
970-754-8245
Children’s Programs
8:30 A.M. - 4:00 P.M.
970-754-5300
970-754-4636
Vail: Children have their own special mountain areas such as Coyote Crossing at Lionshead, and Animal Kingdom at Golden Peak in Vail. Three to six-year-olds can join the Mogul Mice beginner’s class or the Super Stars class for those who are more advanced. Six to 13-year-olds can join an all-day class including lunch. Non-skiing children from two months to six years can spend the day at the Small World Day Care at Golden Peak (970-754-3200 x 1).
Beaver Creek: Beaver Creek offers lessons with grouping by age and ability so everyone has a great time (970-7545462). There are specially designed areas for children only with magical mountain adventures featuring fun ski-through attractions and NASTAR races. Non-skiing children from two months to six years receive excellent professional care and enjoy plenty of indoor and outdoor exercise at the Small World Play School. Call 970-754-5325.
PLAY EAT Shop
August 7, 8, 9
Main Street Station and The Village at Breckenridge
