East West Hospitality is a proud provider of genuine hospitality for over 30 years in the Vail Valley.
Our local team is dedicated to making your vacation in Beaver Creek memorable and enjoyable.
If we may be of further assistance to make your experience more complete, please stop by or call the Front Desk. We always suggest taking time to unwind during your visit with a relaxing treatment at Exhale Spa or Spa Anjali at the Westin Riverfront in Avon.
Thank you for choosing East West Hospitality. We look forward to welcoming you back on a future stay.
Vail/Beaver Creek Jet Center (Eagle, CO) .................................................. 970-524-7700
Airport Shuttles
Peak1Express....................................................mountainshuttle.com or 1-855-467-3251 Epic Mountain Express .............................. epicmountainexpress.com or 970-754-7433 Beaver Creek Ski School
Carbon Monoxide Detectors
CO detectors are required by Colorado state law to be in each home. Please do not remove or unplug the CO detector. The battery is probably low if you hear a single beeping sound every minute. Please notify the Front Desk if this occurs.
Check-Out
Please remember check out is precisely at 10:00 A.M. and we ask that you strictly adhere to this time. We appreciate your cooperation and consideration in this matter. Your on-time departure allows us every opportunity possible to provide an on-time arrival for the next guest or owner of the home you have occupied. If your departure is after 10:00 A.M., we would be happy to store your luggage If you have any questions about the departure time or the penalties associated with a late check-out, please contact the Management Office. Please return keys and parking card to the front desk before departure. No other tasks are required of you.
Concierge Service
Guest Experience Concierge Team ........................................... concierge@eastwest.com ..................................................................................................................... or 1-877-401-0684
GUEST SERVICES
Cribs
Cribs are available for a nominal charge. Inquire at the front desk.
Emergency, Fire and Safety Information
In the event of an emergency, please call 911.
In the event of a fire alarm, exit your home via the staircase and meet in the Front Circle for further instructions from the Fire Department.
Other Important Numbers:
Beaver Creek Public Safety ............................................................................ 970-949-4911
Eagle County Sheriff Department ................................................................ 970-328-8500
Alpine Mobile Physicians ................................................................................ 970-376-8376
Fax Machine
Owners and guests can send and receive faxes by calling the Front Desk.
Free Shuttle Service
Village Connect offers complimentary shuttle service within Beaver Creek and Bachelor Gulch.
DOWNLOAD VILLAGE CONNECT APP:
Search “Village Connect” in the Apple App store or Google Play:
1. Tell us where you are and where you want to go to view your pickup time. Then just tap to confirm your request.
2. Track your driver’s progress. Receive notification when the vehicle is nearby.
Front Desk
The Front Desk is located in the Villa Montane Reception Area at 63 Avondale Lane. The Front Desk phone number is 970-748-3000, please ask for the Center Village Property Management Team. After hours, call 970-748-3000 to be connected to an answering service or the Manager on Call.
Grocery Delivery
Relish your time away from home with Resort Delivery’s convenient grocery service. Just let us know what you need and where you’re staying, and we will take it from there. Order online: resortdelivery.com, info@resortdelivery.com or call 970-845-8216
GUEST SERVICES
Housekeeping
Please note there is no housekeeping included in your rate. Housekeeping services may be scheduled based on availability. Please contact the Front Desk with at least 48 hours’ notice to check availability and cost.
Unless otherwise scheduled, guest of owners will receive a Check Out Clean upon their departure which will be automatically billed to the owner’s account unless payment is provided to the Front Desk. Additional housekeeping may be arranged for a fee with at least 48-hour notice.
Lost and Found Winter
Mail, Messages, Faxes, Packages and Luggage Shipments
There is a $10 service fee per item for delivery of luggage and packages to the home.
All incoming mail/packages should be addressed to:
Market Square
Attn: Guest Name and Reservation Number or Unit Number
USPS Mail* Overnight (UPS/FED EX)
P O Box 3620 63 Avondale Lane Avon, CO 81620-3620 Avon, CO 81620-3620
*Available only for extended stays of 15 days or more.
Outgoing Luggage Shipping Options:
If you would like to ship items during your stay or upon your departure, please contact the Front Desk for assistance. We provide this service using Federal Express only. There is a $10 service fee per package in addition to the Federal Express charge.
Maintenance
Call 970-748-3000 to report any maintenance issues.
Newspapers
Vail Daily Newspapers are available at the Front Desk.
GUEST SERVICES
Noise Complaints
For after-hours noise complaints reach out to Beaver Creek Public Safety at 970-949-4911.
Parking
One (1) parking space is provided per condominium. Please display parking permit in windshield. Overflow parking is accommodated in the Elk lot at the intersection of Highway 6 and Village Road (across from the main security gate). Failure to comply may result in vehicle towing at owner or guest’s expense.
Pets
Only Beaver Creek homeowners are allowed to have pets. Homeowner’s dogs must be registered with Beaver Creek Security and kept on a leash at all times. In order to keep the property enjoyable for all, owners must pick up after their pets. Unapproved pets will incur a $500 per day fee.
Recycling
We have comingled recycling containers in the Lobby area and in by the pool. (If you are renting from East West, you may put your comingled recycling in the blue bin provided in your condo). Or take the North Elevator to level “S” and turn left when exiting the elevator where you’ll find large trash and recycling bins.
Rentals (Ski and Snowboard Gear)
Venture Sports has 5 locations PLUS delivery. Guests of East West Hospitality have special discounted rates on ski rentals, snowboard rentals and tuning. Book online to receive discount: avonventuresports.com/east-west-hospitality
Rental Cars
Reservations
If you love your current accommodation or are curious about staying at a new property, please contact our local reservation team at 888-598-6353 to secure your next booking. Available properties are at: eastwest.com or scan the QR code to see our Property Portfolio.
Road Conditions
GUEST SERVICES
Local ............................................................................................ 970-479-2226 or 511 in CO
Colorado State Patrol Road Reports ...............................1-877-315-7623 or 211 in CO
Visit cotrip.org for more information.
Shipping
Our partner, Ship Skis offers the most convenient and affordable door-to-door shipping service for your ski equipment and luggage. Call 1-877-401-0684 or visit shipskis.com/east-west-beaver-creek
Ski Access
Take elevator to level “M” and walk through the village to the escalator by the covered bridge to Centennial Express.
Ski / Snowboard Storage
All equipment must be stored in your ski locker located at the end of the hallway. Use front door key to access ski locker. Do not put skis or snowboards against hallway walls. Absolutely no ski or snowboard equipment in your vacation home.
Storage (long term)
Less clutter, less hassle, all hands free. Rocket Closet stores your equipment yearround and delivers it to where you use it most, on demand. Call 1-877-401-0684 or visit rocketcloset.com/eastwest
Spa
Exhale Spa located in the Park Hyatt Hotel is a full-service day spa and fitness center. Don’t forget to ask your Front Desk for the East West Hospitality Discounted Day Passes which also offer 15% off spa services and retail products. Drawing inspirations from our stunning alpine surroundings, this tranquil environment offers restorative natural elements for ultimate mind and body rejuvenation. Please contact your Guest Experience Concierge Team or the spa directly at 974.748.7500 exhalespa.com/co/beaver-creek/
Smoke Free
You are staying at a smoke-free resort, this means NO smoking of any kind. A daily fine of $500 will be assessed if there is evidence of smoking in the home, on the balcony, clubhouse, pool area and any other public areas on site.
GUEST SERVICES
Sustainability Committee & Environmental Programs
In 2008, after building the 1st Silver LEED Certified Hotel in Colorado within the Westin Brand, the Westin Riverfront Resort & Spa, East West Hospitality established a Sustainability Committee to continue making sustainability strides. We are fortunate to live and work in a beautiful Colorado mountain paradise and are dedicated to its preservation for present and future generations. Our commitment to helping conserve our natural surroundings contributes to a better environment for all who live and visit here and supports Eagle County’s climate action goal of reducing greenhouse gas emissions by 50% by 2030.
For more information about our sustainability contributions and how to recycle properly, please scan this QR code.
High Mountain Taxi ......................................................................................... 970-524-5555
Village Transportation/Dial-A-Ride (within the resort) ........................... 970-949-1938
Trash
Please do not set trash outside door or on the balcony due to wildlife. If you need additional trash removal, please call the Front Desk at 970-748-3000 for pickup. Or take the North Elevator to level “S” and turn left when exiting the elevator where you’ll find large trash and recycling bins.
Tennis
The Beaver Creek Tennis Center is just outside and to the east of the Highlands Lodge. Call 970-754-5781 for court times and information on lessons.
Wildlife
You are vacationing in a place where animals live. Please keep your distance from any wildlife encounter and keep food inside and off balconies.
HOUSES OF WORSHIP
MUSIC, ART AND CULTURE
MOVIE THEATERS
TELEVISION CHANNELS
FIRE SAFETY MESSAGE
Any home or condo can have a fire. Plan what to do when you check in because you won’t have time to plan during a fire.
If you burn food when cooking, do NOT open the door into an interior hallway. Turn on the microwave fan, open windows, and balcony doors to the outdoors. Await further instructions from the front desk, but do not disassemble the smoke detector.
First, find two exits nearest your room. Be sure they are unlocked and unblocked.
Then, count doors between your room and exits so you’ll have a reference point if it’s smoky.
When you hear an alarm: ACT, don’t investigate.
If fire is in your room, get out and close the door. Once out, report the fire.
If fire is not in your room, leave if you can. First, feel your door. If it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor. Take your key so you can go back if you can’t use your exits.
Never use elevators during a fire. They could stop at the fire floor.
If your room door is hot, don’t open it. Your room may be the safest place to be. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal at your window. Call the Fire Department and wait to be rescued.
HOW TO RECYCLE
CALENDAR OF EVENTS
Check with the Vail Chamber of Commerce for specific dates and times for Vail at www.vailchamber.org.
Check with the Beaver Creek Chamber of Commerce for specific dates and times for Beaver Creek at www.beavercreekchamber.org.
HIGH ALTITUDE TIPS
The mountains of Colorado are among the most beautiful parts of America and we hope you will enjoy every minute of your visit. But some of the very features that make the high country so attractive may cause problems unless you recognize and know how to prevent them.
Here’s why:
As you go higher, barometric pressure decreases, the air becomes thinner, and less oxygen is available. It’s also colder and drier, and the ultraviolet rays from the sun are stronger. Each of these changes may have an unpleasant effect on your body.
This can cause Acute Mountain Sickness (AMS), which can affect anyone.
Altitude
Many popular resorts are 8,000 to 9,500 feet above sea level; Vail sits at 8,022 feet above sea level.
You will probably notice that your breathing is faster or more profound, and you may feel short of breath, especially when you exercise. This is the body’s first and most effective response to altitude. Your heart is likely to beat faster also; this is a helpful normal reaction.
However, you may also develop a headache, nausea, or unusual tiredness; some people even have trouble sleeping. Depending on the altitude, 20 to 40% of all visitors from near sea level have one or several of these symptoms, which we call Acute Mountain Sickness or AMS. Many sufferers describe AMS as similar to a severe hangover.
HIGH ALTITUDE TIPS
Sponsored by: Bluebird Oxygen
In high-altitude environments, you may experience:
• Dizziness Vomiting Confusion
• Headache Loss of Fun Shortness of Breath
• Nausea Fatigue Difficulty Breathing
Take it easy for the first day or two. Reduce alcohol, caffeine, and salty foods. Drink more water than usual. Salt causes your body to retain fluid (edema), which increases the severity of altitude illness.
Above all – listen to your body! Don’t push. If you feel worse and worse, get help!
Minor altitude symptoms occasionally become life-threatening.
Temperature
The sun has more power in the thin air, and a bad sunburn can spoil your stay. No matter how tanned you may be, use a protective cream. “Cold sores” are aggravated at high altitudes but might be prevented by a medication (Acyclovir) that your doctor can prescribe. Snow blindness –sunburn of the eyes – is a real danger, especially on new snow, and even on foggy or cloudy days. Wear sunglasses or goggles with ultraviolet protection.
Temperature falls about three degrees Fahrenheit for every 1,000 feet of altitude and can get cold very fast. Take extra clothes. Hypothermia (low body temperature) can occur even in the summer if you are wet, wind-chilled, hungry, tired, or poorly dressed. The warning signs are clumsiness, trouble thinking or talking clearly, irritability, and confusion.
Watch for these signs in each other. If in doubt, stop, warm up, eat, and drink – and if necessary, send for help.
Most people dress appropriately in winter, but be sure boots and gloves are not wet or too tight. If you lose sensation in your face, fingers, or toes, stop, look for frostbite (numb, cold, white areas), and take time to warm up.
Water
The crisp mountain air is exhilarating, but it’s also very dry. You lose much more water than you realize in exhaled air and from sweating. Maintaining body water is essential, so drink two or three times more than usual. Fill your canteen in the hotel. Don’t drink from streams. Juices and water are better than tea, coffee, or alcohol. Remember that at high altitudes, one alcoholic drink does the work of two.
HIGH ALTITUDE TIPS
Sponsored
Injuries
Accidents can happen at any time to anyone, but they are more common when you are cold, tired, or hungry. Remember that lack of oxygen can impair your judgement, leading you to do foolish things. Whether hiking, skiing, playing golf, or tennis, give your body plenty of food and water to function efficiently. Don’t keep going when you’re very tired; quit while you’re ahead.
Illness
Of course, you are as likely to get a cold, flu, or upset stomach in the mountains as you are at home. But altitude illness feels very much like flu, or a hangover, and it can be a lot more serious. If you have any doubts, get medical help. Don’t let ignorance or carelessness spoil your stay.
There is great personal joy, beauty, and spiritual peace in the mountains. Treat yourself with respect and enjoy your stay.
High Altitude Tips and Tricks
• Drink plenty of water. Dehydration is more likely to occur at higher elevations.
• Alcohol may worsen the likelihood of dehydration.
• Some medications, like Diamox, can help with AMS, but they must be started before reaching high altitude.
• Check with your doctor ahead of time.
Rent an oxygen concentrator from Bluebird Oxygen, which can be ready upon arrival. It serves 2 guests and helps during sleep.
AREA ATTRACTIONS
Vail – The largest single-mountain resort in the U.S. with 5,289 acres of skiable terrain, including Vail’s Front Side, famous Back Bowls, and Blue Sky Basin.
Beaver Creek – Located just 10 miles west of Vail. Offers great skiing with virtually no lift lines. Whether you’re a beginner or an expert, you’ll find everything you want at Beaver Creek plus a genuinely friendly atmosphere.
Walking Mountains Science Center – Located in Avon, this five-acre site provides the community with a place for hands-on learning and discovery. The campus boasts a wetland area, Buck Creek, aspen forests, and an indoor discovery center. For class schedule or hours of operation, call 970-827-9725.
Nature Discovery Center – Discover the wild side of Vail at this high mountain yurt next to the Eagle’s Nest gondola. Summer nature hikes and winter snowshoe tours available. Open seasonally. Call 970-754-4675 x 10 for schedule.
Vail Nature Center – Located across Gore Creek from the Ford Amphitheater. This five-acre preserve features trails and a visitor center that hosts daily programs on topics such as wildflowers, birds, and beavers. Call 970-479-2291 for hours of operation.
Vail
Mountain Statistics
Beaver
Hours of Operation
Snowsports School
Resort Information Center
9:00 A.M. - 3:30 P.M.
Back Bowls close at 3:00 P.M.
Blue Sky Basin closes at 2:30 P.M.
970-754-8245
970-754-8245
Children’s Programs
8:30 A.M. - 4:00 P.M.
970-754-5300
970-754-4636
Vail: Children have their own special mountain areas such as Coyote Crossing at Lionshead, and Animal Kingdom at Golden Peak in Vail. Three to six-year-olds can join the Mogul Mice beginner’s class or the Super Stars class for those who are more advanced. Six to 13-year-olds can join an all-day class including lunch. Non-skiing children from two months to six years can spend the day at the Small World Day Care at Golden Peak (970-754-3200 x 1).
Beaver Creek: Beaver Creek offers lessons with grouping by age and ability so everyone has a great time (970-7545462). There are specially designed areas for children only with magical mountain adventures featuring fun ski-through attractions and NASTAR races. Non-skiing children from two months to six years receive excellent professional care and enjoy plenty of indoor and outdoor exercise at the Small World Play School. Call 970-754-5325.
Let us help you discover the remarkable. Reach out to the Guest Experience Concierge Team at 1-877-401-0684 or concierge@eastwest.com.
PLAY EAT Shop
August 7, 8, 9
Main Street Station and The Village at Breckenridge
