ReDiscover
Help, Hope, and Healing
2013 ANNUAL REPORT 2013 ANNUAL REPORT
ReDiscover 2013 Annual Report
A Year of Growth The year 2013 was a remarkable one at ReDiscover. In order to respond to the rapidly increasing needs of the community, we hired 86 additional staff and expanded our footprint in the community. We purchased a complex in Lee’s Summit to house our headquarters and certain services. A partnership was formed with the Linwood Area Ministry Place (LAMP) to renovate the historic Linwood Presbyterian Church which will provide a new home and bigger presence in midtown Kansas City for our Women’s Substance Abuse program. We also saw a marked increase in the number of people in our services. Up from 600 to nearly 800 served each day. With growth comes the challenge to stay connected to the people and community we serve. We have to be smarter in our execution, stretching the precious dollars we have while maintaining the quality of our services and our strong commitment to improving the lives of our clients. As you review this annual report, you will see evidence of programs developed and expanded that are part of our long-term strategic plan. We made a commitment to the people we serve to improve access to physical health care, advocate for safe, affordable housing and reduce barriers to access our services. Alan Flory President and Chief Executive Officer
Housing is a great concern for our clients. We know that a stable living environment is essential to maintain good mental health. Many clients are homeless, at risk for homelessness or are residing in unnecessary dependent living situations. Our new Housing Program provides several tiers of residential settings with differing levels of support depending on the client’s needs. With a safe, affordable housing situation, people can begin to rebuild their lives. Sixty-eight percent of Missourians with mental illness have one or more chronic physical conditions. For many, their physical health needs have gone unmet until now. With the expansion of our already successful Disease Management and Health Care Home programs we have been able to deliver positive health outcomes to 750 persons at ReDiscover by coordinating their health care. These programs have provided a cost savings to Medicaid of 45.4 million statewide but more importantly, have saved lives. Last year we became acutely aware of the number of people that called our crisis line but were unable to get into treatment. In order to provide more timely care and greater access to services we launched Open Access. This service allows for walk-ins, and triages each caller to determine immediate needs. Additional psychiatrists have been hired to shorten the wait from intake to first appointment. This will continue to be an area that will have a heightened focus in 2014. Our employees continue to be our biggest advantage. Their energy, passion and commitment to the people we serve sets us apart and produces extraordinary results. We will continue to re-invest in our staff through various trainings, such as Trauma Informed Care so that we work to our fullest ability. As we move ahead into 2014, I wish to thank our staff for their role in helping us achieve our goals while maintaining a commitment to our core values. I’d like to express appreciation to our boards, volunteers and donors. Your ongoing support is critical to our success. We are grateful for the opportunity to provide help, hope and healing to the people in our community.
With gratitude, Alan Flory President and Chief Executive Officer, ReDiscover
ReDiscover 2013 Annual Report
2013 Highlights SAFE HOUSING More than a place to sleep
DISEASE MANAGEMENT Improving the quality of health care
Safe, affordable, and appropriate housing helps maintain good mental health. Stable housing opportunities facilitate independence, ease transition out of hospitalization and reduces costs.
The mortality of those with severe and persistent mental illness is 25 years earlier than the average American. More than 80 percent of those premature deaths are due to treatable medical conditions caused by preventable risk factors such as smoking, obesity, substance abuse and inadequate access to medical care.
Realizing that inadequate housing resources exist for the persons we serve, ReDiscover identified housing as one of our top three advocacy issues in 2013. A Housing Coordinator was hired and we partnered with SAVE, Inc. to help manage certain housing aspects. By the close of the year, over 106 persons were receiving housing support. Housing options vary depending on the needs of the client and can range from respite to independent apartment living. ReDiscover believes that by living where they choose, clients are more likely to have a higher quality of life, maintain independence and rebuild confidence and social networks.
HEALTH CARE HOME Treating the whole person Health Care Home continues to deliver quality care coordination for low-income persons with chronic health conditions, serious mental illnesses and substance use disorders. ReDiscover was able to improve the health of the persons we serve and save State Medicaid $1.4 million by reducing inpatient and emergency room costs. Currently nearly 700 persons are enrolled in the program at ReDiscover.
Our MISSION
To deliver mental health and substance abuse services to help individuals and families achieve healthier and more productive lives.
The Disease Management project is working to change that statistic by identifying high cost Medicaid clients, who have a serious mental illness coupled with a chronic medical condition and connecting them with mental health services. This year ReDiscover‘s Disease Management Team has connected with 88 persons, improving their health outcomes and saving the State approximately one million dollars in Medicaid funds.
CARF ACCREDITATION Center of excellence ReDiscover received a three year CARF (Commission on Accreditation of Rehabilitation Facilities) accreditation in July. CARF accreditation signals quality with a focus on the satisfaction of persons served and is an assurance to consumers that our programs and facilities are of the highest quality. Payers also recognize CARF accreditation as a demonstration of superior performance for their clients.
FOUNDATION FOR GROWTH ReDiscover purchased Savannah Square, a complex of three buildings in Lee’s Summit that will provide 40,544 feet of additional office space. Administration, Adult and Family Services and Access will move into the new offices in 2014 with more planned as space is available.
Our CORE VALUES Welcoming Quality Stewardship Teamwork Integrity
ReDiscover 2013 Annual Report
The People We Serve Persons served by treatment program*
4,996
280
658
992
Adult and Family Services Counseling and psychiatric services for children, adults and families
Partial Hospital Intensive day treatment for adults with severe mental illness
Health Care Home Coordinated mental and physical health care
Women and Children Substance abuse treatment for women and women with children (Women 844, Children 148)
568
352
202
U.S. District Court Counseling for adults on federal probation
Adult Substance Abuse Co-ed substance abuse treatment
Specialized Children’s Programs Home based and school based mental health services for children
1,430 Psychiatric Rehabilitation For adults with severe and persistent mental illness
* clients may receive services in more than one program
8,046 persons served in treatment
DEMOGRAPHICS Age
0 - 17
41 - 64
23%
Gender
African American
Male
31%
44%
4%
18 - 40
Over 65
26% Hispanic
Female
42%
Ethnicity
56%
2%
Mixed Race Caucasian
67%
3% Other
2%
ReDiscover 2013 Annual Report
I’mPossible
Financial Summary (year ended December 31, 2013)
“Going to group at ReDiscover has been better for me than any medication.”
TOTAL REVENUE: $21,928,335
Contract Other 2.6% Medicare 1.3%
Other Operating Revenue 4% Non-operating Revenue Fundraising 6% .3%
- Psychiatric Rehabilitation Client
Grant Revenue 2.4%
Self Pay 1.3% Insurance 2.3%
Medicaid Community Psychiatric Rehabilitation 35%
Medicaid 7.9%
County COMBAT 3.4% County Mental Health 5%
State Mental Health 13.7%
State Substance Abuse 9.8%
Medicaid Substance Abuse 5%
Gina had buried her past but being around children brought back terrible memories of abuse. It became more than she could bear. Gina took a handful of pills and ended up in a psychiatric hospital. She was diagnosed with PTSD, major depression and schizoaffective disorder. Gina began therapy and was referred to ReDiscover.
TOTAL EXPENSES: $20,392,737
“I would be institutionalized or dead if I hadn’t received help. I made serious attempts at killing myself,“ says Gina.
Resource Development 1%
Healthcare Home 2.3%
Gina was emotionally and physically abused by her father from the time she was three years old. Her childhood was a blur, spent moving from place to place, attending nine different andAt Family schools in as manyAdult years. Services the age of eighteen Gina found 12.2% the courage to leave home and cut off all contact with her father. She attended college and became a kindergarten teacher.
Clinical Support 5.3% Adult and Family Services 12.2% Administration 11.4%
Partial Hospital 2.4%
Immersing herself in therapy, Gina has come out on the other side. She works at ReDiscover mentoring others and is grateful for the opportunity to make a difference. Gina credits her Team Leader for having faith in her and convincing her that she could provide hope for those struggling with mental illness. Gina is back doing what she started years ago…
teaching. But now she is whole.
School Based Program 6.5%
Psychiatric Rehabilitation 32%
Addictions 19.8% Crisis and Intake Services 5.9% Housing 1.2%
25,962 People served in prevention, treatment or crisis services.
ReDiscover 2013 Annual Report
You have helped make a difference We value our generous supporters who invest in the belief that everyone should have access to quality behavioral health care. Major Funders
CommCare Country Club Trust Company Eastland Giving Circle Gourley Family Foundation - Bob and Marlese Gourley Hall Family Foundation Health Care Foundation of Greater Kansas City J.B. Reynolds Foundation Jackson County COMBAT Jackson County Community Mental Health Fund Missouri Department of Mental Health Miller Nichols Charitable Foundation Morgan Family Foundation Oppenstein Brothers Foundation REACH Healthcare Foundation SAMHSA Sunderland Foundation U.S. District Court United Way of Greater Kansas City William T. Kemper Foundation
$5,000+
American Century Investment Foundation Community Development Block Grant Cosentino Charity Foundation John and Marny Sherman Vivian and Hymie Sosland Charitable Trust
$3,000+
Altrusa International of Greater Kansas City BKD Bank Midwest Blue Cross Blue Shield of Kansas City CBIZ Alan and Chris Flory Carl and Eileen Vaitl
$2,000+
RoseAnn Bromley Downtown Lee’s Summit Rotary Club Vicki Hohenstein Lockton Companies Musselman and Hall - Doug and Judy Hall Ann Nichols Summit Skin and Vein Care - Dr. Bruce and Kathleen Fearon Whitney and Kate Sunderland
$1,000+
Alkermes Suzanne Allen Tonya Bailey John Breau and Catherine Singleton John and Kay Callison Wally and Stephanie Chatman Commerce Bank Escalade Recovery Foundation Jo Ann Field Pauline Flory Alan and Cathy Foster Genoa Healthcare
Why I Give
$1,000+ cont.
Larry and Marcia Hawk Janssen Pharmaceuticals Heartland Combined Federal Campaign Donna Hinkle Independence Young Matrons Lakewood Truman Medical Center Lee’s Summit Medical Center Joe and Elaine Miller Barry and Pat Seward Dr. Charles Singleton Teva Pharmaceuticals
$500+
Bliss Associates Stewart and Michele Chase Ralph and Shirley Fearon Edward and Dana Files Dava Fuller Haldex Mary E. Maxson Merck Partnership for Giving Drs. Sam and Latha Nair Panhandle Eastern Pipeline, LLC Kathleen Peterson Danielle Robbins-Gregory Robert Robinson Jean Schweer Seigfreid, Bingham, P.C. Sprint Nextel St. Luke’s East Hospital David and Sharon Stackelhouse Tom and Lisa Vansaghi Teresa Walker
Major In-Kind Supporters Awaken Whole Life Center Rebecca A. Betts Beauty Brands Ciao! Bella County Beverage Deep Woods and Rustic Décor Five Petals Freestyle Graphics Historic Longview Mansion Home Finishings Hy-Vee JC Interiors Kansas City Homes and Gardens Lamar Advertising Lee’s Summit Journal Lydia’s Matt Kocourek Photography Meyer Music Co. Randy Neal Floral Design, Inc. Razzberry Wimzy Room 39 Seasons 52 Summit Grill and Bar Sweet Anna’s The Monarch Flower Company
“I am honored to support such
a model program successfully providing strategic and powerful interventions and services for individuals and families in need.”
- Jo Ann Field
“Country Club Bank is appreciative of our association with ReDiscover and the great services and support they provide for the mental health of our community. As the late Maya Angelou once said, ‘I’ve learned that you shouldn’t go through life with a catcher’s mitt on both hands. You need to be able to throw something back.’ We are proud to throw a bit back to support ReDiscover.” - Country Club Bank
“I support ReDiscover for the
work they do with women and their children at Catherine’s Place and the soon to be renovated Friendship House. Women with substance abuse issues live at the campus with their children and learn many life skills, receive coaching so that they sustain sobriety and thus be able to be a mom that their children will respect and love. While doing this hard work, they learn to become more economically self-sufficient and can chart a new life course for their family.“ - Kay Callison
ReDiscover 2013 Annual Report
CORPORATE BOARD OF DIRECTORS Shirley Olson Board Chair Retired vice-president, Bank Midwest Catherine Singleton Vice Chair Development Program Manager Economic Development Corporation of Kansas City David Stackelhouse Secretary / Treasurer Community Volunteer David Bower Mayor City of Raytown, Missouri Dr. Kris Chatrathi Process Engineer Burns & McDonnell Timothy Duncan Vice-President Sageview Advisory Group Alan Flory President and Chief Executive Officer ReDiscover
Edward Gaffney Sr. Retirement Consultant CUNA Mutual Group Kasey Graham (+) Chief Executive Officer Meyer Companies Orlando Gutierrez Director, Client Relations Rethink Autism Sandy Kessinger Vice-President Bank Midwest Merley McMurry Manager, Public Affairs Kansas City Power and Light Rob Robinson Assistant Vice-President and Senior Business Analyst Commerce Bank
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Steve Underwood (+) Community Volunteer Marge Williams Community Volunteer (+) Retiring Director
FOUNDATION BOARD Tom Vansaghi Board Chair Executive Director North American Primary Research Group Whitney Wilson Vice Chair Milliman MedInsight Sales Consultant James Standen Secretary/Treasurer Treasurer Compass Minerals Julie Bird American Century Investments
Shirley Olson, Catherine Singleton, Timothy Duncan, Dr. Kris Chatrathi, Edward Gaffney, David Stackelhouse, Rob Robinson, Alan Flory, Orlando Gutierrez
Tiffany Carlson Community Volunteer Bruce Fearon, M.D. President Summit Skin and Vein Care Alan Flory President and Chief Executive Officer ReDiscover Dr. Fred Grogan Retired president, MCC - Longview Robert Gourley (+) Entrepreneur
Doug Hall President Musselman and Hall Molly Nail Partner Chinnery, Evans and Nail Shirley Olson (ex-officio) Retired vice-president, Bank Midwest Melinda Ann Petet Store Director Tiffany and Company Barry Seward (+) Principal Seward and Associates
Whitney Paul Sunderland, Ph.D. Clinical Psychologist Eileen Vaitl (+) Community Volunteer Bev Hatley ReDiscover Auxiliary Liaison
REDISCOVERMH.ORG TWITTER twitter.com/ReDiscovermh FACEBOOK
Lee’s Summitfacebook.com/ReDiscovermh 949 NE Columbus Ave. Lee’s Summit, MO 64086 816.966.0900 Kansas City City Kansas 301 E301 Armour Blvd Blvd E Armour Kansas City, MO Kansas City,64111 MO 64111 816.931.6500 816.931.6500 Lee’s Summit 901 NE Independence Ave. Summit Lee’sLee’s Summit, MO 64086 1555 NE Rice Road 816.246.8000 Lee’s Summit, MO 64086 816.966.0900 Women and Children’s Campus at Catherine’s Place & Friendship House Lee’s Summit 3720 & 3728 Gillham Rd. 901 NE Independence Ave. Kansas City, MO 64111 Lee’s Summit, MO 64086 816.531.7788 816.246.8000
Lee’s Summit
949 NE Columbus Ave. Lee’s Summit, MO 64086 816.966.0900
Women and Children’s Campus at Catherine’s Place & Friendship House 3720 & 3728 Gillham Rd. Kansas City, MO 64111
South Kansas City
6801 E 117th St. Kansas City, MO 64134 816.966.0903
ReDiscover
Help, Hope, and Healing