Distance Learning at Redcar & Cleveland College

DISTANCE LEARNING Course Guide

HO LEA ME RN FO FR R F OM RE E*

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DISTANCE LEARNING

WELCOME Here at Redcar & Cleveland College, we offer a variety of free* distance learning courses so you can learn something new or upskill in your chosen area. These courses give you the opportunity to study a Level 2 qualification at no cost* and in the comfort of your own home, at a time that is convenient for you.

With courses in a range of subjects, including Safeguarding, Adult Social Care and Data Protection, these are a great way to develop your skills, especially if you already work or are looking to start a career within the Business, Childcare or Health & Social Care sectors.

During your studies, you can benefit from support and guidance from an online tutor/assessor, and with a choice of workbook formats available, you can select the best option for you!

* Fully funded if you are aged 19+ and have lived in England for a minimum of 3 years. Please note a ÂŁ120 withdrawal or non-completion fee applies if you do not complete your course.

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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DISTANCE LEARNING

We provide the following courses: Equality and Diversity

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Falls Prevention Awareness

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Understanding Safeguarding and Prevent

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Understanding Safe Handling of Medication

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Principles of Prevention and Control of Infection

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Dignity and Safeguarding in Adult Health and Social Care Caring for Children and Young People

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Understanding Common Childhood Illnesses

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Understanding the Care and Management of Diabetes

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Children and Young People’s Mental Health

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Common Health Conditions

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Awareness of Mental Health Problems

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End of Life Care

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Working with Mental Health Needs

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Understanding Nutrition and Health

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Understanding Behaviour that Challenges

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Understanding Autism

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Customer Service in Health and Social Care Settings

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Understanding Specific Learning Difficulties

Principles of Customer Service

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Information, Advice or Guidance

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Principles of Business Administration

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Working with Individuals with Learning Disabilities

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Preparing to Work in Adult Social Care

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Understanding Data Protection and Data Security

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Care Planning

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Lean Organisation Management Techniques

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Principles of Dementia Care

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Principles of Team Leading

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INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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EQUALITY AND DIVERSITY Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to ensure discrimination is eradicated and expectations of equality are met. A good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.

Benefits

What you will learn

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• Unit 1 - Equality and Diversity in Society • Unit 2 - Equality and Diversity in the Community • Unit 3 - Equality and Diversity in the Workplace

chieve a nationally recognised Level 2 qualification A Evidence your competency to employers Further your personal and professional development Learn at a time that suits you without the need to attend college • Improve your understanding of current legislation and the key principles surrounding equality and diversity

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DISTANCE LEARNING

UNDERSTANDING SAFEGUARDING AND PREVENT Official data showed that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation and the potential consequences of illegal online activity.

Benefits

What you will learn

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• Unit 1 - Understanding the Prevent Duty • Unit 2 - Understanding Safeguarding • Unit 3 - Understanding Online Safety

chieve a nationally recognised Level 2 qualification A Evidence your competency to employers Further your personal and professional development Know how to recognise signs of abuse or potential harm • Learn at a time that suits you without the need to attend college

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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DIGNITY AND SAFEGUARDING IN ADULT HEALTH AND SOCIAL CARE A total of 103,900 safeguarding reports about vulnerable adults were referred in 2014/2015. The responsibilities of care workers involved in protecting the health, well-being and human rights of individuals are far-reaching. Allowing individuals to live free from harm, abuse and neglect can often mean involving health agencies, government departments or the police. Understanding the fundamentals of safeguarding is essential for anyone working in adult health and social care.

Benefits

What you will learn

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• Unit 1 - Understand Safeguarding in Adult Health and Social Care • Unit 2 - Principles of Dignity in Adult Health and Social Care Practice • Unit 3 - Understand Duty of Care in Adult Health and Social Care • Unit 4 - Understand Dilemmas and Public Concerns in Adult Health and Social Care

A chieve a nationally recognised Level 2 qualification Relevant to a wide range of care settings F urther your personal and professional development K now how to recognise signs of abuse or potential harm • L earn at a time that suits you without the need to attend college

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DISTANCE LEARNING

CARING FOR CHILDREN AND YOUNG PEOPLE All children and young people deserve to be safe and well cared for within a safe and protective family.

Unfortunately this is not always the case. With over 50,000 children identified as needing protection from abuse in the UK, it is important that those working in the care sector understand the risks of abusive and exploitative behaviour that some children experience. Knowing what strategies are used to protect them from this behaviour, whilst following procedures, is essential to helping those affected.

Benefits

What you will learn

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• Unit 1 - Caring for Young Children in a Babysitting Environment • Unit 2 - Accident Prevention and Fire Safety When Babysitting • Unit 3 - Rights and Responsibilities in Relation to Parenting • Unit 4 - Parenting and Healthy Lifestyles

chieve a nationally recognised Level 2 qualification A Evidence your competency to employers Further your personal and professional development Learn at a time that suits you without the need to attend college • Improve your understanding of the importance of correctly responding to evidence or concerns that a child or young person has been abused, harmed or bullied

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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UNDERSTANDING COMMON CHILDHOOD ILLNESSES The purpose of this qualification is to increase learners’ knowledge and understanding of common childhood illnesses to enable them to support the development and wellbeing of infants and children they support/care for.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of care employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• U nderstand How to Provide a Safe and Healthy Environment for Babies and Young Children • Understand Common Childhood Illnesses • Understand Health Emergencies and Specific Health Conditions in an Early Years Setting

DISTANCE LEARNING

CHILDREN AND YOUNG PEOPLE’S MENTAL HEALTH Mental health problems affect around 1 in 10 children and young people. These issues include depression, anxiety and conduct disorder and can often be a direct response to occurrences in their lives. Emotional wellbeing is just as important as a child’s mental health, therefore it is important for those working with children and young people to have a good understanding of the concepts, risk factors’ and impact of mental health.

Benefits

What you will learn

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• Unit 1 - Understand Children and Young People’s Mental Health in Context • Unit 2 - Understand Factors which May Affect Children and Young People’s Mental Health • Unit 3 - Understand Children and Young People’s Mental Health Concerns • Unit 4 - Understand the Impact of Children and Young People’s Mental Health Concerns • Unit 5 - Understand how to Support Children and Young People with Mental Health Concerns

chieve a nationally recognised Level 2 qualification A Evidence your competency to employers Further your personal and professional development Gain an understanding of risk factors which may affect the mental wellbeing of children and young people • Learn at a time that suits you without the need to attend college

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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AWARENESS OF MENTAL HEALTH PROBLEMS Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British adults will experience one within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential within the care sector.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Increase understanding of symptoms and management of stress, anxiety and phobias • Further your personal and professional development • Gain a clear understanding of mental health legislation • Learn at a time that suits you without the need to attend college • Evidence your competency to employers

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DISTANCE LEARNING

Unit 1 - Understanding Mental Health Unit 2 - Understanding Stress Unit 3 - Understanding Anxiety Unit 4 - Understanding Phobias Unit 5 - Understanding Depression Unit 6 - Understanding Post-Natal Depression Unit 7 - Understanding Bipolar Disorder Unit 8 - Understanding Schizophrenia Unit 9 - Understanding Dementia Unit 10 - Understanding Eating Disorders U nit 11 - Understanding Attention Deficit Hyperactivity Disorder • U nit 12 - Understanding Obsessive Compulsive Disorder • U nit 13 - Understanding Post-Traumatic Stress Disorder

WORKING WITH MENTAL HEALTH NEEDS Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British adults will experience some form of mental health problem each year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential within the care sector.

Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Gain skills and understanding that will improve the experiences of service users • Create better preventative care by identifying mental health issues • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• Unit 1 - Understand the Role of the Mental Health Worker • Unit 2 - Mental Health and Mental Health Issues • Unit 3 - Understand Duty of Care in Adult Health and Social Care • Unit 4 - Approaches to Care and Management in Mental Health • Unit 5 - Understanding Change and Support in Relation to Mental Health

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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UNDERSTANDING BEHAVIOUR THAT CHALLENGES Challenging behaviour is causing increasing concern today as many individuals have high levels of stress and uncertainty in their lives. This behaviour can be due to factors such as anxiety, neglect, abuse, learning disabilities and conditions such as dementia. Understanding the causes of challenging behaviour is the first step towards finding ways to support individuals and manage this behaviour.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Improve your understanding of the reasons why individuals display behaviour that challenges and its impact • Further your personal and professional development • Be able to support individuals effectively • Learn at a time that suits you without the need to attend college

• U nit 1 - Understand Behaviour That Challenges • Unit 2 - Understand How to Support Positive Behaviour • Unit 3 - Understand the Importance of Effective Communication and the Management of Behaviour That Challenges • Unit 4 - Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour that Challenges

DISTANCE LEARNING

UNDERSTANDING AUTISM Autism is a spectrum condition that affects how a person communicates with others and how they interpret the world around them. There are around 700,000 people in the UK with autism – more than 1 in every 100.

Having a clear understanding of the misconceptions, diagnoses and support surrounding Autism are just some of the essential skills needed when working in mental health.

Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Improve your understanding of theories relating to Autism • Further your personal and professional development • Ensure you understand what is meant by Autism and how it is diagnosed • Learn at a time that suits you without the need to attend college

• Unit 1 - Introduction to Autism • Unit 2 - Using a Person-Centred Approach to Support Individuals with Autism • Unit 3 - Communication and Social Interaction in Individuals with Autism • Unit 4 - Sensory Processing, Perception and Cognition in Individuals with Autism • Unit 5 - Supporting Positive Behaviour in Individuals with Autism • Unit 6 - Supporting Individuals with Autism to Live Healthy and Fulfilled Lives

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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UNDERSTANDING SPECIFIC LEARNING DIFFICULTIES This course will enable you to be able to support individuals with specific learning difficulties effectively. This qualification aims to give learners knowledge of different Specific Learning Difficulties, how they are diagnosed and how individuals can be supported. You will need a willingness to support and care for those who have specific learning difficulties, and how to enable them to live fulfilling lives.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of care employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• U nit 1 - Understand Specific Learning Difficulties • Unit 2 - Understand the Effects of Specific Learning Difficulties • Unit 3 - Understand the Diagnosis of Specific Learning Difficulties • Unit 4 - Understanding Supporting Individuals with Specific Learning Difficulties • Unit 5 - Understand the Context of Specific Learning Difficulties

DISTANCE LEARNING

WORKING WITH INDIVIDUALS WITH LEARNING DISABILITIES Around 1.5 million people in the UK have a learning disability. Owing to the fact that they are likely to find it more difficult than others to describe their symptoms, a good knowledge of legislation and the healthcare system, as well as an understanding of signs and symptoms of various conditions, is essential for anyone working with individuals with learning disabilities.

Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to employers • Improve your understanding of the term ‘learning disability’ • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• Unit 1 - Understanding the Context of Supporting Individuals with Learning Disabilities • Unit 2 - Principles of Safeguarding and Protection in Health and Social Care • Unit 3 - Introduction to Personalisation in Social Care • Unit 4 - Principles of Positive Risk-Taking for Individuals with Disabilities • Unit 5 - Introductory Awareness of Autistic Spectrum Conditions • Unit 6 - Principles of Supporting Individuals with a Learning Disability to Access Healthcare

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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PREPARING TO WORK IN ADULT SOCIAL CARE This qualification provides an ideal taster for those who may be new to the sector or new to the world of work.

It is accessible to adult learners who may want to understand more about working in health and social care. It aims to introduce some basic concepts of caring and preparation for employment in the sector.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of care employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• P rinciples of Communication in Adult Social Care Settings • Principles of Personal Development in Adult Social Care Settings • Principles of Diversity, Equality and Inclusion in Adult Social Care Settings • Principles of Safeguarding and Protection in Health and Social Care • Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings • Understand the Role of the Social Care Worker • Understand Person-Centred Approaches in Adult Social Care Settings • U nderstand Health and Safety in Social Care Settings • Understand How to Handle Information in Social Care Settings

DISTANCE LEARNING

CARE PLANNING Care workers play a key role in ensuring their residents/patients are treated with a friendly and caring approach. Care workers have the ability to relate to people from a variety of backgrounds. After an investigation from the Care Quality Commission revealed that 424 out of 1,357 services in England are rated ‘inadequate’, the need for high quality trained care workers has never been greater.

Benefits

What you will learn

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• Unit 1 - Understanding Person-Centred Thinking and Planning • Unit 2 - Care Planning for the Care Worker • Unit 3 - Understanding Nutrition and Hydration in Health and Social Care Settings • Unit 4 - Principles of Supporting an Individual to Maintain Personal Hygiene • Unit 5 - Understanding Continence Care • Unit 6 - Principles of Supporting Sleep

chieve a nationally recognised Level 2 qualification A Evidence your competency to employers Further your personal and professional development Learn at a time that suits you without the need to attend college • Ensure you understand the principles and practice of person-centred thinking, planning and reviews

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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PRINCIPLES OF DEMENTIA CARE Dementia affects around 820,000 people in the UK. This figure is likely to rise to one million by 2025 and two million by 2051. It is one of the main causes of disability in later life and with research being desperately underfunded, it costs the UK over £26 billion a year. Understanding dementia and the person-centred care that is required is fundamental to high quality care.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Improve your understanding of the various forms of dementia and the importance of being respectful at all times • Further your personal and professional development • Be able to support individuals effectively • Learn at a time that suits you without the need to attend college

• Unit 1 - Dementia Awareness • Unit 2 - The Person-Centred Approach to the Care and Support of Individuals with Dementia • Unit 3 - Understand the Factors That Can Influence Communication and Interaction with Individuals who have Dementia • Unit 4 - Understand Equality, Diversity and Inclusion in Dementia Care • Unit 5 - Understand the Administration of Medication to Individuals with Dementia Using a PersonCentred Approach • Unit 6 - Understand Behaviour in the Context of Dementia • Unit 7 - Understand the Benefits of Engaging in Activities in Social Care

DISTANCE LEARNING

FALLS PREVENTION AWARENESS Falls represent the most frequent and serious type of accident in people aged 65 and over, with 10,000 falls happening each day. Falls often have both a physical and mental impact, as they can result in lack of confidence, isolation, fractures and broken bones. This course is ideal for anyone working in health and social care and those who have contact with older people who are more susceptible to falls.

Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of care employers • Further your personal and professional development • Reduce the risk of falls • Learn at a time that suits you without the need to attend college

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Unit 1 - Falls in Context Unit 2 - The Risk Factors and Causes of Falls Unit 3 - Falls Assessment and Prevention Unit 4 - Managing Falls

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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UNDERSTANDING SAFE HANDLING OF MEDICATION Modern medicines are powerful substances which have beneficial effects for millions of people worldwide. However, inappropriate use or handling of these substances can have severe consequences, including death. Having good up-to-date knowledge of the safe handling of medicines is essential for anyone working with medication.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency in handling medication to employers • Further your personal and professional development • Create better preventative care by identifying how to maintain stock and record, store and dispose of medication appropriately • Learn at a time that suits you without the need to attend college

• U nit 1 - Understand Medication and Prescriptions • Unit 2 - Supply, Storage and Disposal of Medication • Unit 3 - Understand the Requirements for the Safe Administrations of Medication • Unit 4 - Record-keeping and Audit Processes for Medication

DISTANCE LEARNING

PRINCIPLES OF PREVENTION AND CONTROL OF INFECTION About 300,000 patients develop an infection in England each year while being treated by the NHS. Protecting people from infection is an essential element of providing high quality care, especially considering the capacity some potentially life-threatening infections have to spread within care environments.

Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to employers • Gain deeper understanding of good personal hygiene and maintaining a clean environment • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• Unit 1 - Principles of the Causes and Spread of Infection in Health Care Settings • Unit 2 - Principles of the Importance of Personal Hygiene and Health in the Prevention and Control of Infection in Health Care Settings • Unit 3 - Principles of Decontamination, Cleaning and Waste Management in Health Care Settings • Unit 4 - Principles of Infection Prevention and Control in a Health Care Setting

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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UNDERSTANDING THE CARE AND MANAGEMENT OF DIABETES There is an emerging global epidemic of Diabetes. In the UK alone, 3.2 million people are diagnosed with the disease and an estimated 630,000 people have the condition but don’t know it. It is believed that deaths from Diabetes will rise by more than 50% in the next ten years. Simple lifestyle measures can be effective in preventing or delaying the onset of this chronic, debilitating and often deadly disease.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Improve your understanding of the various forms and causes of Diabetes • Evidence your competency to employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college • Create better preventative care by being able to identify early signs of Diabetes

• Unit 1 - Understand Diabetes • Unit 2 - Prevention and Early Intervention of Type 2 Diabetes • Unit 3 - Understand the Initial Care of Diabetes • Unit 4 - Understand the Treatment and Management of Diabetes

DISTANCE LEARNING

COMMON HEALTH CONDITIONS Every hour, someone in the UK is told they have Parkinson’s disease, there are approximately 152,000 strokes in the UK every year (more than one every five minutes), and one in six of the UK population have some form of hearing loss. These health conditions, along with others such as arthritis and dementia, affect a substantial proportion of the population. A good understanding of common health conditions is essential in any care environment.

Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of care employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college • Improve your understanding of dementia, stroke and sensory loss

• Unit 1 - Understand How to Contribute to Monitoring the Health of Individuals Affected by Health Conditions • Unit 2 - Introductory Awareness of Sensory Loss • Unit 3 - Stroke Awareness • Unit 4 - Dementia Awareness • Unit 5 - Arthritis Awareness • Unit 6 - Parkinson’s Disease Awareness

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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END OF LIFE CARE By 2040, the number of people aged over 64 in Britain is expected to grow from 9.5 million to 15 million. The population is aging, meaning more people will live with serious chronic illness and will ultimately need end of life care. The problems faced and support needed by people nearing the end of life is wide-ranging and a good understanding of pain management, support and quality of life is essential for all carers.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of care employers • Further your personal and professional development • Ensure you can manage pain and discomfort • Ensure that you understand care planning in end of life care • Learn at a time that suits you without the need to attend college

• U nit 1 - Understand How To Work in End of Life Care • Unit 2 - Care Planning in End of Life Care • Unit 3 - Understand How to Provide Support to Manage Pain and Discomfort • Unit 4 - End of Life Care and Dementia • Unit 5 - Understanding the Role of the Care Worker in Time of Death • Unit 6 - Understand Loss and Grief in End of Life Care

DISTANCE LEARNING

UNDERSTANDING NUTRITION AND HEALTH The number of obese people in the UK has more than trebled in the last 25 years, reaching what many doctors believe to be ‘epidemic’ proportions. Insufficient nutrition can lead to a variety of health-threatening conditions; understanding the benefits of a balanced diet and the role of nutrition in the prevention and treatment of disease is fundamental.

Benefits

What you will learn

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• Unit 1 - Explore Principles of Healthy Eating • Unit 2 - Consider Nutritional Needs of a Variety of Individuals • Unit 3 - Use Food and Nutrition Information to Plan a Healthy Diet • Unit 4 - The Principles of Weight Management • Unit 5 - Understanding Eating Disorders • Unit 6 - Principles of Food Safety for the Home Environment

chieve a nationally recognised Level 2 qualification A Evidence your competency to employers Further your personal and professional development Learn at a time that suits you without the need to attend college

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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CUSTOMER SERVICE IN HEALTH AND SOCIAL CARE SETTINGS This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings. ‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of care employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• P reparing to Deliver Customer Service in Health and Social Care Settings • Effective Communication for Health and Social Care • Understand the Specific Needs of Customers Accessing Health and Social Care Services • Teamwork in Health and Social Care Settings

DISTANCE LEARNING

PRINCIPLES OF CUSTOMER SERVICE This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Learners will develop essential knowledge of how to carry out customer service tasks, such as how to manage information and support events. Learners will also know how to apply their knowledge in a variety of industries and job roles.

Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of care employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• Principles of Customer Service and Delivery • Principles of Understanding Customers • Principles of Understanding Employer Organisations

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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INFORMATION, ADVICE OR GUIDANCE Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to employers • Increase understanding of accurate record keeping, effective signposting and referrals • Further your personal and professional development • Learn at a time that suits you without the need to attend college • Improve your understanding of effective communication techniques

• U nit 1 - Information, Advice or Guidance in Practice • Unit 2 - Developing Interaction Skills for Information, Advice or Guidance

DISTANCE LEARNING

PRINCIPLES OF BUSINESS ADMINISTRATION This course will provide learners with the underpinning knowledge that is required by employees to work in a range of different environments in a business administration role. Learners will develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. They will also learn how to apply their knowledge in a variety of industries and job roles.

Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of care employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• Principles of Providing Administrative Services • Principles of Business Document Production and Information Management • Understand Communication in a Business Environment • Understand Employer Organisations • Understand how to Develop Working Relationships with Colleagues

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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UNDERSTANDING DATA PROTECTION AND DATA SECURITY The purpose of this qualification is to allow learners to demonstrate understanding of data protection and data security. Students will gain an understanding of current data legislation, steps organisations might take to help protect data, how to protect their own data, how to protect ICT systems from common threats and will gain an understanding of the consequences of not protecting data and systems.

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Benefits

What you will learn

• A chieve a nationally recognised Level 2 qualification • Evidence your competency to a wide variety of employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college

• Understand current data protection legislation • Understand organisational procedures concerning data • Understand threats to ICT systems and data • Understand the consequences of not protecting data

DISTANCE LEARNING

LEAN ORGANISATION MANAGEMENT TECHNIQUES A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today’s competitive business market. A sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understanding of some key principles of lean organisation management.

Benefits

What you will learn

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• Unit 1 - Lean Organisation Techniques in Business • Unit 2 - Business Improvement Tools and Techniques • Unit 3 - Working in Business Teams

chieve a nationally recognised Level 2 qualification A Evidence your competency to employers Further your personal and professional development Learn at a time that suits you without the need to attend college • Improve your efficiency • Help reduce materials and resource costs

INFO@CLEVELAND.AC.UK // O1642 473132 // WWW.CLEVELAND.AC.UK

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PRINCIPLES OF TEAM LEADING Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

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Benefits

What you will learn

• • • •

• Unit 1 - Principles of Team Leading • Unit 2 - Understand Business • Unit 3 - Understand How to Communicate Work-Related Information

chieve a nationally recognised Level 2 qualification A Evidence your competency to employers Further your personal and professional development Learn at a time that suits you without the need to attend college

DISTANCE LEARNING

REDCAR & CLEVELAND COLLEGE Corporation Road, Redcar TS10 1EZ 01642 473132 • distancelearning@cleveland.ac.uk www.cleveland.ac.uk