F M WO R LD JUNE 2018
CONTENTS COM M UNI TY
12 WOR KING U P A T HE M E BIFM’s directors each put their case on why the Manifesto for Change matters
24 PE R SPE C TIV E S The four most interesting and insightful opinions on FM this month 27 A BIT A BOU T YOU Chiv De La Hoyde, a workplace manager at ITV, and the biz of show
ANA LYS I S
7 H ACKI TT RECOMME N DATION S Landlords and building managers should be accountable for fire safety
28 JU NE @ BIF M The people and projects currently informing BIFM activity
10 CARILLION’S ‘DASH FOR CASH’ MP’s call Carillion’s story one of “recklessness, hubris and greed”
3 2 C A LL S TO AC T ION The events, surveys and discussions that deserve your attention
KNOW LE DGE
35 SPINNING CLASS KI’s Ruckus chair gives you the full 360 degrees spectrum of the office 36 TOP BR ASS The key five attributes FMs need when dealing with the C-suite 3 7 C A R E E R- D E F INING RO L E How to deliver an environment that allows staff to perform at their best
1 8 B ALANCI NG RIS K AN D RE WARD Skanska’s Katy Dowding on uniting its FM and M&E engineering divisions
3 9 D OG DAYS Welcoming dogs into the workplace can be a positive experience
20 M O RE D EBT CUTTIN G AHE AD Graeme Davies looks at the struggles of Capita and Interserve over the past year
43 CONSTA NT V IGILA N CE How the move from forensic to realtime video surveillance helps FMs
23 VESTED OUTS OURCIN G What makes it so different from ‘win-win’, ‘gainshare’ or partnering?
46 TA LKING TO BOT S Chatbots for FM could provide value as their capabilities mature
FM World’s in-depth analysis section 48 DISRUPTIVE INFLUENCES The theme of ‘don’t fear the algorithm – but don’t believe it either!’ was well pursued in ThinkFM’s session on disruptive technology. As our sensor-enabled world emerges, questions of responsibility, scope, scale, management and ethics are all emerging.
56 OUT OF ALIGNMENT Varying GDP figures, overlapping business model concepts and operators risking all on absurdly low cost bids characterise an outsourced service sector that needs to come together if it is to bounce back from recent corporate failures, said speakers at ThinkFM.
fm-world.co.uk
63 MORE THAN A FEELING Employees should be treated as consumers, empowered by choice and given autonomy to co-create JU N E ’ S TO P I C their own workplaces. This THINKFM: THE is a fundamental shift in ‘MAJOR DISRUPTERS’ IN FM – AND HOW TO how people work and is TAKE ADVANTAGE OF THEM more than just a well-being trend. We revisit ThinkFM’s W W W. B I F M .O RG .U K / F M WJ O I N workplace session.
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June 2018