FM World 05 June 2018

THE DISRUPTIO ISSUE TA ST E R E D I T I O N

N

ThinkFM 2018: How tech and outsourced sector turbulence is changing the game

OUT OF ALIGNMENT How to boost the reputation of the outsourced FM sector

01/05/2018 09:54

une 2018

SIGNALLING CHANGE Approaching the age of ubiquitous sensors with caution

FINAL STATEMENTS Board members state their case for BIFM’s Manifesto for Change

01_FM_World_June18_COVER.indd

I N F O R M I N G FA C I L I T I E S M A N A G E M E N T P R O F E S S I O N A L S

F M WO R LD JUNE 2018

CONTENTS COM M UNI TY

12 WOR KING U P A T HE M E BIFM’s directors each put their case on why the Manifesto for Change matters

24 PE R SPE C TIV E S The four most interesting and insightful opinions on FM this month 27 A BIT A BOU T YOU Chiv De La Hoyde, a workplace manager at ITV, and the biz of show

ANA LYS I S

7 H ACKI TT RECOMME N DATION S Landlords and building managers should be accountable for fire safety

28 JU NE @ BIF M The people and projects currently informing BIFM activity

10 CARILLION’S ‘DASH FOR CASH’ MP’s call Carillion’s story one of “recklessness, hubris and greed”

3 2 C A LL S TO AC T ION The events, surveys and discussions that deserve your attention

KNOW LE DGE

35 SPINNING CLASS KI’s Ruckus chair gives you the full 360 degrees spectrum of the office 36 TOP BR ASS The key five attributes FMs need when dealing with the C-suite 3 7 C A R E E R- D E F INING RO L E How to deliver an environment that allows staff to perform at their best

1 8 B ALANCI NG RIS K AN D RE WARD Skanska’s Katy Dowding on uniting its FM and M&E engineering divisions

3 9 D OG DAYS Welcoming dogs into the workplace can be a positive experience

20 M O RE D EBT CUTTIN G AHE AD Graeme Davies looks at the struggles of Capita and Interserve over the past year

43 CONSTA NT V IGILA N CE How the move from forensic to realtime video surveillance helps FMs

23 VESTED OUTS OURCIN G What makes it so different from ‘win-win’, ‘gainshare’ or partnering?

46 TA LKING TO BOT S Chatbots for FM could provide value as their capabilities mature

FM World’s in-depth analysis section 48 DISRUPTIVE INFLUENCES The theme of ‘don’t fear the algorithm – but don’t believe it either!’ was well pursued in ThinkFM’s session on disruptive technology. As our sensor-enabled world emerges, questions of responsibility, scope, scale, management and ethics are all emerging.

56 OUT OF ALIGNMENT Varying GDP figures, overlapping business model concepts and operators risking all on absurdly low cost bids characterise an outsourced service sector that needs to come together if it is to bounce back from recent corporate failures, said speakers at ThinkFM.

fm-world.co.uk

63 MORE THAN A FEELING Employees should be treated as consumers, empowered by choice and given autonomy to co-create JU N E ’ S TO P I C their own workplaces. This THINKFM: THE is a fundamental shift in ‘MAJOR DISRUPTERS’ IN FM – AND HOW TO how people work and is TAKE ADVANTAGE OF THEM more than just a well-being trend. We revisit ThinkFM’s W W W. B I F M .O RG .U K / F M WJ O I N workplace session.

TO ACCESS THE FULL VERSION OF FM WORLD MAGAZINE, JOIN BIFM

3

June 2018

INSIDE 07 10 12 15 16

Hackitt: Landlords and managers to be liable for building fire safety Carillion – MPs censure board’s ‘hubris and greed’ Manifesto for Change – Working up a theme The month’s next 10 most important FM stories Compass looks for growth after fall in first-half profit

FRONT DESK

PHOTOGRAPHY: GETTY

THE MO N TH’ S MOST I MP M O RTA N T F M STO RI E S

H ACKI TT R E VI E W

HACKITT: LANDLORDS AND MANAGERS TO BE LIABLE FOR BUILDING FIRE SAFETY

L

andlords and building managers will be held accountable by a new ‘joint competent authority’ that will oversee safety within multi-occupancy higher-risk residential buildings, according to the final report of Dame Judith Hackitt’s review.

Her investigation into building regulations and fire safety was

W O R D S : H ER P R EE T K AU R G R E WA L

undertaken in response to the tragic fire at Grenfell Tower in 2017.

The joint competent authority (JCA) would comprise the combined expertise and knowledge of Local Authority Building Standards and fire and rescue authorities (FRAs) and Health and Safety Executive (HSE).

The bodies would not be merged but these organisations would provide those responsible with a

fm-world.co.uk

7

Dame Judith’s investigation into building regulations and fire safety was undertaken in response to last year’s fatal fire at Grenfell Tower

June 2018

framework to work from to “more rigorously assess building safety and would create a more unified and consistent intervention process”.

The report, published on 17 May, states that a “clear and identifiable duty holder” with responsibility for building safety of the whole building would be appointed. That person in nominate W Wturn W. Bmust I F M .O RG .U Ka/ Fbuilding M WJ Osafety IN manager or declare that he or she will

TO ACCESS THE FULL VERSION OF FM WORLD MAGAZINE, JOIN BIFM

F RO NT D E S K

B IFM MANIFES TO FOR CHANGE

I N TRODUC TI ON

WORKING UP A THEME STE P H E N RO OT S

LI N DA H AU S M A N I S

A S H LE I G H B ROW N

“As chairman of BIFM, I can say that as a board we did not develop our Manifesto for Change without significant consideration.

I am convinced that workplace provides a real opportunity for FM to raise its voice and its game. Our plans do not mean that we are turning away from FM, its value as a profession or BIFM’s heritage. It does mean recognising and exploring the potential combined value of workplace and FM, particularly in the knowledge economy.”

“I believe in professional development and in helping people reach their utmost potential in their careers, whatever their educational background. I am constantly reminded of the potential within the FM profession and I believe that going for chartered body status is an opportunity to raise the esteem of FM as a profession in its own right, which is good for those in the industry and will have a huge impact when we compete to attract tomorrow’s talent.”

“While there’s no doubt that FM has matured as a profession, I believe that including workplace will more appropriately reflect the high level of skills that employers are demanding to meet the challenges of data analysis, automation, human factors and the sheer interconnectedness of today’s organisations no matter where you work or what sector you work in.”

Chairman

M A RTI N B E LL

Non-executive director & Board representative on Audit & Risk Committee

“BIFM has a role in helping to reset expectations and maximising the impact we can have on our industry. Changing our terminology to include Workplace helps us to reposition how FMs can influence organisations, so we focus on how we can drive real value (e.g. through customer experiences) and to challenge the perception that FM is just an overhead cost.”

CEO

LU CY B L AC K

Non-executive director

“Recognition of FM, particularly in the knowledge economy, has not been strong.

Meanwhile in recent times the concept of workplace has risen up the business agenda, with organisations – inspired by world-leading companies – beginning to see the value in rethinking their working environments and how this can affect organisational performance.

I think this presents a serious opportunity for FM.”

fm-world.co.uk

12

June 2018

Deputy chair and non-executive director

S U E H I LL S

Non-executive director and Board representative on Constitution & Ethics Committee

“Members have said they want the Institute to change, so for me, this is a real opportunity to listen up, and step up, to refresh our brand, to drive forward our profession in this maturing and ever-evolving industry, while retaining our British heritage and our values.”

TO ACCESS THE FULL VERSION OF FM WORLD MAGAZINE, JOIN BIFM W W W. B I F M .O RG .U K / F M WJ O I N

Ten of the top stories from FM World online last month

NEWSMAKERS Government deals head surge in office take-up

Government Property Unit (GPU) deals in Manchester and Glasgow headed office take-up across the nine main regional markets in Q1 2018, with key deals to the GPU, professional services occupiers and co-working firms, says GVA’s update. tinyurl.com/FMW0618-government

3/5

3/5

Room booking is a pain

Finding a free meeting room tops the list of bugbears for UK workers. Over 77 per cent think booking a meeting room is the most frustrating aspect of office life. Most bookings are made through email Outlook, yet 70 per cent of workers say this system is inadequate. tinyurl.com/FMW0618-MeetingRooms

10/5

10/5

Stressed nation

A UK-wide stress survey has found that 74 per cent of adults have at some point over the last year felt so stressed they felt unable to cope. The study, commissioned by the Mental Health Foundation, also found that almost a third of people surveyed had experienced suicidal thoughts or feelings. tinyurl.com/FMW0618-survey

‘Presenteeism’, or people coming into work when they are ill, has tripled since 2010, says the latest CIPD/Simplyhealth Health and Well-being at Work survey. It found that ‘leaveism’, such as people using annual leave to work, is also a growing problem. Despite the figures, only a minority of organisations are taking steps to challenge these unhealthy workplace practices. tinyurl.com/FMW0618-Presenteeism

40% of Brits spend just 15m outdoors a day

UK office workers spend little time outdoors each day, putting their health and well-being at risk. A study of 1,000 UK office workers found that 40 per cent spend a maximum of just 15 minutes outside, excluding their commute to work, and another 22 per cent spend a maximum of 30 minutes outside. tinyurl.com/FMW0618-outdoors

14/5

Office workers eat fatty snacks

A survey by fswurniture supplier Kit Out My Office shows that 72 per cent of workers are consuming 50 per cent of their daily calorie allowance on unhealthy snacks such as biscuits and chocolate. Obesity has been linked to ill-health and lower productivity, so if businesses provided healthy snacks for staff it could boost efficiency. tinyurl.com/FMW0618-fatty

14/5

Stress linked to unhealthy lifestyles

15/5

The top prize at the Global FM Awards for Excellence in Facility Management 2018 was awarded to Johnson & Johnson for its 2020 Workplace Experience Strategy. It aligns employee experience, organisational values and business strategy across the company worldwide. tinyurl.com/FMW0618-Johnson

l

40%

15/5

Workplace wins for Johnson & Johnson on World FM Day

@fm_world

TOP STORIES

‘Presenteeism’ hits record high

Long-reach injuries study

A research initiative that could improve the safety and well-being of operatives using long-reach washing equipment has been boosted by a British Cleaning Council grant. It has awarded the Federation of Window Cleaners a £2,000 grant to allow it to take part in a safety project being conducted by an industry-wide partnership. tinyurl.com/FMW0618-BCC

F RO NT D E S K

f

fmworldmagazine

Very stressed workers are twice as likely to make unhealthy lifestyle choices. The Global Benefits Attitudes Survey found that 61 per cent of highly stressed employees are more likely to eat badly, exercise infrequently, smoke, and suffer from insomnia compared with 34 per cent of those with low stress. tinyurl.com/FMW0618-stress

Waste not, want not

16/5

A global report to help cities manage their food waste has been launched in Rotterdam. It sets out the experiences of cities around the world in managing their food waste, and the best practices to adopt for preventing food waste. The report emphasises the importance of separately collecting and treating inedible food waste. tinyurl.com/FMW0618-food

TO ACCESS THE FULL VERSION OF FM WORLD MAGAZINE, JOIN BIFM

17/5 g

fm-world.co.uk

+FM-WorldCoUk

15

June 2018

W W W. B I F M .O RG .U K / F M WJ O I N

fm-world.co.uk/news

INSIDE 24 26 27 28 32

Perspectives – four original opinion pieces FM @ Large – seen and heard this month Behind the Job – Chiv De La Hoyde June @ BIFM Calls to action – events worthy of your attention

VIEW POINT

I

f you were at last month’s providers were charging ThinkFM, you’d have for each activity, thereby THE B E ST O F THE S E C TO R’ S heard the word ‘vested’ removing them from the DI S C U S S I O N A N D DE BATE alongside ‘outsourcing’, ‘vested’ aspect of good ‘relationship’ and business relationships. ‘partnership’ spoken with So ‘vested outsourcing’ such familiarity you’d be was the proposed solution – a forgiven for assuming you’d model in which the contract moment for FM and the one of our Facilitate features, had your ears stuffed with is measured by outcomes and collective sentiment is Out of alignment (page 56), cotton wool for the past few both parties work together for that outsourcing may not consultants Martin Pickard months and now it would be mutually beneficial results. necessarily be broken, but and John Bowen shared their too late to ask, ‘What’s vested That sounds positive, but it is in need of redemption. opinions. Pickard says it outsourcing?’ what differentiates it from Finding better contractual goes beyond gainshare and Compare this event ‘win-win’, ‘gainshare’ or models to deliver outsourced partnering; Bowen thinks with Workplace Futures in partnering? These were all services is one of the key it’s just another dressed-up January and, even with conceived to improve challenges facing the sector. phrase covering a plain idea. the still smouldering the way parties In an opinion piece in wreckage of contract.

May’s edition of FM World, Why is the UK only Each month Carillion’s crash; Opinions Julie Jackson of OCS wrote talking about it now? we explain the no one spoke differ. In about how Carillion should Carillion has been a defining background to of ‘vested be a moment for the industry phrases you may outsourcing’ to “force a change in how BUZ Z WOR DS be hearing, or the during the customers and providers key issues currently presentations, contract” and suggested making waves or if they did, it ‘vested’ as the means to hadn’t caught on. achieve this. Drawing on Vitasek’s work, Jackson says this approach relies on So where does six principles to guarantee it come from? positive results: The term was coined in a 1. Reciprocity 2010 book by US business 2. Autonomy author Kate Vitasek – Vested 3. Integrity Outsourcing: Five Rules That 4. Equity Will Transform Outsourcing.

5. Loyalty Vitasek uncovered 10 6. Honesty common problems with However, the trouble lies outsourcing, but highlighted in convincing clients to be two key issues in a 2010 ‘vested’ enough to allow interview about the book: suppliers to earn profits It’s a zero-sum game in while persuading competing which contracting partners suppliers to be sufficiently sit opposite each other across ‘vested’ not to drive down the table, rather than on the prices too low to win business. same side to drive out any Perhaps the real issue lies wasteful processes. (Vitasek in another notorious debate: meant this figuratively. It ascribing a value to the is assumed that parties can business outcomes of FM, so sit anywhere and still reach that contracts give suppliers mutually beneficial goals.) sufficient margins and The activity trap means security to deliver. Sort that outsourcing contracts and we can all go back to plain are based on transactions instead of results so service W W W.old B I F‘outsourcing’.

M .O RG .U K / F M WJ O I N

PHOTOGRAPHY: GETTY

VESTED OUTSOURCING

TO ACCESS THE FULL VERSION OF FM WORLD MAGAZINE, JOIN BIFM

fm-world.co.uk

23

June 2018

V I E W P O I NT

SEEN AND HEARD

Ideas and comments made by speakers at this year’s ThinkFM

FM@LARGE

“TIME BETWEEN FAILURE INCREASED FROM 171 HOURS TO 876 HOURS AND MEAN TIME TO REPAIR REDUCED FROM 0.64 HOURS TO 0.45 HOURS. WE ARE FUTURE READY AND ABLE TO ADAPT.” BASHAR KASSAB, DIRECTOR, HFM AT EMAAR PROPERTIES, DISCUSSES OPERATIONAL IMPROVEMENTS FROM AUTOMATING PROCESSES AT BURJ KHALIFA, THE WORLD’S TALLEST BUILDING

“If the building knows who is where, how many people are on each floor, and where the nearest exits are, we can reorganise evacuation plans, and do it smartly and on the fly” GUILLAUME VAN EECKHOUT, HEAD OF MARKET DEVELOPMENT AT SIEMENS, DISCUSSES HOW BUILDING AUTOMATION TECHNOLOGIES COULD INCREASE OCCUPANTS’ SECURITY

“WHY EVEN BOTHER BIDDINGG IF THEY ARE PREHISTORIC AND THEY’RE JUST GOING TO HAMMER YOU ON PRICE OR CHANGE THE RULES AS YOU GO ALONG? JUST DON’T BID.”

PAUL LESTER, OBE, URGES SUPPLIERS TS TO ESSENTIALLY BID FOR THE RIGHT CLIENTS

“Everyone one knows that with witth outsourcing, outsourcing g, what you sign i on day one is rarely what you end up delivering two years later or a year later or even six weeks later” BARONESS RUBY MCGREGOR-SMITH, PORTFOLIO NON-EXECUTIVE DIRECTOR AND ADVISORY DIRECTOR WITH MACE GROUP, CALLS FOR GREATER FLEXIBILITY IN OUTSOURCING CONTRACTS

NOTED&QUOTED “Two years ago you’d be incredibly excited about giving everyone Fitbits, then tracking their activity around the office.

Suddenly that feels like iffy ground, doesn’t it?”

CIPD’S DAVID D’SOUZA ON THE IMPACT OF THE FACEBOOK AND CAMBRIDGE ANALYTICA SCANDALS ON OUR CASUAL ACCEPTANCE OF DATA USE CASES WITHIN ORGANISATIONS

“THERE’S TOO MUCH FOCUS ON MARGIN AND NOT ENOUGH FOCUS ON CREATIVITY IN THE WAY SERVICES ARE DELIVERED” INCENTIVE GROUP CHAIRMAN JEREMY WAUD WANTS THE UK FM OUTSOURCING SECTOR TO BREAK OUT OF ITS RUT

“IT’S OUR INDIVIDUAL RESPONSIBILITY TO GET OUT AND TALK ABOUT THIS INCREDIBLE INDUSTRY BECAUSE WE LOVE TO ACCESS THE FULL WORKING IN FM, OTHERWISE WE VERSION OF FM WOULDN’T STILL BE HERE, WOULD WE?” WORLD MAGAZINE, LIZ KENTISH, CO-FOUNDER OF KENTISH & CO, SAYS ITS UP TO FMS TO GET TO EVENTS OUTSIDE OF THE INDUSTRY TO RAISE OUR PROFILE

fm-world.co.uk fm-w orld.c

26

June 2018

JOIN BIFM

W W W. B I F M .O RG .U K / F M WJ O I N

INSIDE 36 37 38 42 44

Joanna Lloyd-Davies: Dealing with the C-suite Dereck Dziva: From FM to workplace Graeme Craig: Rise of the robotic lawnmowers Sam Marshall: Chatbots for FM-specific functions Steven Booth: Oxygen – the corrosive element

KNOW HOW T THE H E L ATE ST L E A RN I N G HE A AN N D B E ST P RAC TI CE

OFFICE ERGONOMIC S

I

SPINNING CLASS

t used to be that only yogis, ballerinas and contortionists had to be flexible.

These days, everything needs to be able to adapt to changing demands.

Contracts need to be flexible as do work hours, as well as the workspaces we work in, including the furniture we sit in.

KI has aimed to take flexibility into the learning environment with its Ruckus chair, which has been shortlisted for the Product of the Year – Task Furniture award

at interior design Mixology Awards on 21 June in London. One of the judges was the author of the recently published The Elemental Workplace, Neil Usher.

The chair, which allows the user to rotate it around the full 360 degrees spectrum while seated, tries to make learning more active and interactive.

Users are able to pivot and reorient themselves to where their attention is demanded.

fm-world.co.uk

35

June 2018

The chair has a multifunctional backrest, which when not acting like a normal backrest can be used as integrated armrests or for resting on while at standing height. It could also double up as a work surface for notepads or laptops and while KI does not expressly state it, you could probably eat your lunch there too.

The collection includes task, fourlegged and stack chairs, and stools in two height options. The chairs are available in 24 colours and 31 frame finishes. The base of the stack chair can be fitted with a steel storage rack in a chosen colour.

TO ACCESS THE FULL VERSION OF FM WORLD MAGAZINE, JOIN BIFM www.ki.com

W W W. B I F M .O RG .U K / F M WJ O I N

K N OW H OW

TECH EXPL AINER SAM MARSHALL is director of ClearBox Consulting

ART IFIC IAL INT E LLIGENCE

CONVERSATIONS WITH BOTS Chatbots for FM-specific functions are still in the pilot phase but they could provide value as their capabilities mature, explains Sam Marshall

A

lot of what chatbots do is add a natural language layer on top of a search engine. So if your search enterprise struggles to bring back results accurately owing to badly indexed content, a chatbot won’t fix it.

It’s going to distract you from getting the fundamentals right.

The most basic chatbot uses a table of questions and answers (like FAQs) to provide a piece of text to answer a query, but there are smarter bots.

AI and true conversation

A typical conversation with an FM helpdesk might involve a user requesting a meeting

room for an hour. The helpdesk person says: “Yes, room two is available.” The user asks: “How many people can that hold?”

It’s a simple question for a human to answer, but a chatbot that treats each input as unique would say: “Sorry, I don’t know what you mean by that.”

Even consumer-grade chatbots with millions of investment in them are not that conversational.

AI-capable chatbots are an improvement on these basic bots because they are able to maintain that thread and all these kind of indirect references for a smooth transaction.

Machine learning

The third level of intelligence is machine learning so if, for example, 20 people on the same day ask the chatbot where they can get a temporary pass, the bot will detect the pattern and prioritise that answer in the same way that Google does with frequent questions.

The bot can also learn new terminology, so if people had been asking how to set up a

SIX PREREQUISITES FOR SUCCESSFUL BOT INTEGRATION Bots should be available in the interface people already use to avoid having to access the web or open another application.

WebEX and then wanted to set up a Skype meeting, the chatbot will understand that the request is for Skype with web-conferencing and not a consumer Skype chat. But few bots are ready to run for an FM to pick up and do that.

What’s a chatbot good for?

Anything that uses a simple form of two or three questions to complete is easy for a chatbot to handle, such as a lunch booking, with the date, time, size and dietary requirements of the party.

Bots could add value by negotiating around resources; they would be able to swap Sally’s booked meeting room with John’s because Sally has more attendees. That is a lot of time for a PA, but there is no issue for a bot to sort it out.

Hot-desking presents a challenge when trying to locate people in the workplace.

A chatbot could tell you where a person is sat. Bots could also handle maintenance requests and data about car parking permits.

The appeal of bots for FM

Bots could, for example: Cut down the cost of service provision as it takes on calls to the helpdesk; Bots should be transactional, Guide users through all of so as well as being able to tell the information, eliminating a you how many projectors are back and forth of emails; and available, it must also be able Allow staff to request FM to book them. Think of bots services without having to find as replacements rather than searches. a specific application form, as the bot does it for them; Bots should operate across company departments to There is scope for bots to remove multiple steps to become more like Google – to determine where the request advise, for example, taking a should be logged. train in two minutes to get to a Bots must provide answers, meeting in an hour. Why don’t not links. we have bots that can tell you Bots must be capable of true on your way to work that car conversations. Chatbots should park A is full so you’d better be able to cope with typos, as well as slang, and abbreviations that head to car park B? Those W W W. B I F M .O RG .U K / F M WJ O I N people use in normal speech. would be most useful.

Bots should be maintained by the content owners to remove delays with third parties having to make changes to content.

TO ACCESS THE FULL VERSION OF FM WORLD MAGAZINE, JOIN BIFM

fm-world.co.uk

43

June 2018

FAC I LITATE

FM’S TECH REVOLUTION

DISRUPTI The theme of ‘don’t fear the algorithm – but don’t believe it either’ was pursued in ThinkFM’s session on disruptive technology.

Martin Read reports fm-world.co.uk

48

June 2018

INF TO ACCESS THE FULL VERSION OF FM WORLD MAGAZINE, JOIN BIFM W W W. B I F M .O RG .U K / F M WJ O I N

FAC I LITATE

DE VELOPING ENGAGEMENT

MORE THAN A

FEELING Employees should be treated as consumers, empowered by choice and given autonomy to co-create their own workplaces. This is a fundamental shift in how people work and is more than just a well-being trend. Bradford Keen revisits the workplace session from ThinkFM

E

mployees are disengaged, sick days in the UK total 10 million a year and people want change.

They need to know their employer cares about their well-being. This is why workplace design has become such an important debate.

“We have blurred living, working, learning and our whole world is around knowledge communities – physical and virtual,” said Despina Katsikakis, Cushman & Wakefield’s head of occupier business performance. Workplaces will need to fulfil “functional and symbolic” roles that embody brand culture and values, and facilitate community.

“We’ve been focusing all our energy on driving down the 10 per cent – the cost equation – but not looking at what the impact is on making very small changes to the human performance to engagement,” explained Katsikakis.

The importance of employee engagement was also espoused by Gensler’s workplace consultants Namrata Krishna and Emer Lynam, but it all begins with the well-being triangle.

The triangle’s two points at the bottom meet people’s basic needs of physical and functional comfort while the top point gives employees “a sense of belonging, choice and autonomy”, said Krishna.

fm-world.co.uk

63

Namrata The triangle, when considered Krishna in relation to workplace design, (foreground) and Emer suggests that staff should be Lynam, workplace engaged and consulted during the consultants design stages to ensure that all their at Gensler, explain the needs are met. significance of Gensler, with the Helen Hamlyn the ‘well-being triangle’ Centre for Design, conducted research that revealed employees, when consulted on the design of the workplace, ranked higher on well-being than those not engaged.

Interestingly, well-being scores were not dependent on the degree of participation, said Krishna, only that employees were invited to do so.

Participation gives employees a sense of control and Lynam W W W. B I F M .O RG .U K / F M WJ O I N said their focus is on change

June 2018

TO ACCESS THE FULL VERSION OF FM WORLD MAGAZINE, JOIN BIFM

FMWORLD

BAC K PAG E

EPHFMERA

FM World is the publication of the BIFM, the professional body for facilities management. For more information on membership, qualifications and training contact us:

The facilities management stories that just don’t fit anywhere else (Email us: editorial@fm-world.co.uk)

British Institute of Facilities Management Charringtons House, 1st Floor South, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER, UK T +44 (0)1279 712 620 Tel: Email: admin@bifm.org.uk E Web: www.bifm.org.uk W

A

Buddhist monk walks up to a New York City hotdog vendor and says, “Make me one with everything.” The monk pays with a $20 bill and asks for change to which the vendor says, “Change comes from within.”

It’s mildly funny, depending on the audience, but it provokes an interesting question about FMs driving behavioural change in organisations: do they need to believe in change on a personal or ideological level above cutting cost or meeting KPIs? The reason for this musing stems from observing behaviour at ThinkFM. The event was well run with all of the activities taking place in three adjacent areas with plenty of catering staff clearing away dirty cups and glasses.

The hot drinks station, which included an impressive coffee machine, was loaded with reusable cups and saucers, the kind you get in a restaurant, café, or at home. Yet many at the event grabbed a disposable cup and topped it off with a plastic lid, presumably to prevent spillages.

Is choosing the unsustainable option down to our habit of always being on the go? Is it due to a lack of awareness of the ubiquitous issue of waste, particularly plastic? Surely not the latter, considering the chattering about FM’s role in meeting sustainability goals. This is not a public shaming. It is, however, hot beverage for thought.

BIFM’s 2007-2016 sustainability report predicts that the run-up to 2026 will be a time for FMs to take on greater responsibility for initiating behaviour

R Redactive P Publishing Ltd 78 Chambe 7 Chamber Street London E1 8 L 8BL www.fm-world.co.uk www.fm-wo w Martin Read E EDITOR Ma 020 7880 7664 martin.read@fm-world.co.uk 0

EDITOR Bradford Keen D DEPUTY ED 020 7880 7615 bradford.keen@fm-world.co.uk 0 EDITOR Herpreet Grewal N NEWS EDITO 020 7880 8544 newsdesk@fm-world.co.uk 0

SUB-EDITOR Deborah Shrewsbury S SUB-EDITO 020 7880 6223 deborah.shrewsbury@fm-world.co.uk 0 DESIGNER David Twardawa S SENIOR DES 2704 david.twardawa@redactive.co.uk 020 7324 2 0 EDITOR Claire Echavarry P PICTURE ED 2701 claire.echavarry@redactive.co.uk 020 7324 2 0 ASSISTANT Prithvi Pandya C CONTENT A 020 7880 6229 prithvi.pandya@redactive.co.uk 0

PHOTOGRAPHY: ISTOCK

Disposable change

Daniel Goodwin SALES MANAGER MAN 020 7880 6206 daniel.goodwin@redactive.co.uk

ADVERTISING ACCOUNT MANAGER Josh Hannagan ADVERTISIN 020 7880 6220 josh.hannagan@redactive.co.uk SALES EXECUTIVE Gemma Davies EXEC 020 7880 7614 gemma.davies@redactive.co.uk

change by promoting plans to deliver benefits.

If this prediction is accurate and indeed desirable, FMs will need to take a lead on a personal level. This is especially so considering what Sunil Shah, chair of the BIFM Sustainability SIG, said of the report: organisations’ failure to meet their own sustainability targets is usually not due to policy but to lack of ‘organisational engagement’ with the policy from staff at all levels.

Do FMs need to care about our impact on the environment to take a lead? What is the point of all the sustainability talk if it lacks belief behind it? Are KPIs based on waste reduction enough to evoke change? Move the conversation away from plastic cups to turning off the lights when everyone goes home. Will financial savings continue to be the real motivator? Will that be enough for real and lasting change? Or will we continue talking of targets and goals while FMs sip from the imperishable cup?

fm-world.co.uk

66

June 2018

SENIOR SAL SALES EXECUTIVE (RECRUITMENT) Paul Wade 020 7880 6212 paul.wade@redactive.co.uk PRODUCTION PRODUCTIO MANAGER Aysha Miah-Edwards 020 7880 6241 aysha.miah@redactive.co.uk

PUBLISHING DIRECTOR Joanna Marsh 020 7880 8542 joanna.marsh@redactive.co.uk Subscriptions Subscriptio BIFM members with FM World subscription or memb delivery qu queries should call the BIFM’s membership membershi department on +44 (0)1279 712650.

FM World is sent to all members of the British Institute of Facilities Management and is available on subscription to non-members. Annual subscription rates are UK £110, Europe £120 and rest of world £130.

To subscribe call 020 8950 9117 or email subscriptions@fm-world.co.uk – alternatively, you can subscribe online at www.fm-world.co.uk/about-us/subscribe/ Editorial Advisory Board Simon Ball, business development director, Mitie Peter Brogan, Research & Information Manager, BIFM Jacqueline Balian, commercial director, BIFM Rob Greenfield, director, Assured Safety & Risk Management Ian Jones, director of facilities, ITV Liz Kentish, managing director, Kentish and Co. Pleun van Deurssen, regional facilities manager, Capita Anne Lennox Martin, FM consultant Jeremy Waud, chairman, Incentive FM group Jane Wiggins, FM tutor and author

TO ACCESS THE FULL VERSION OF FM Printed by Warners WORLD MAGAZINE, JOIN BIFM W W W. B I F M .O RG .U K / F M WJ O I N

Average net circulation 14,616 (Jul 16 – Jun 17)

FM WORLD IS THE MAGAZINE OF THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT, TO GET ACCESS TO THE FULL PUBLICATION JOIN BIFM TO RECEIVE YOUR COPY WWW.BIFM.ORG.UK /FMWJOIN

OR IF YOU ARE ALREADY A MEMBER, LOGIN FOR YOUR ONLINE COPY HERE WWW.BIFM.ORG.UK /FMWORLD

ENJOY!