Facilitate November 2019

November 2019 / FacilitateMagazine.com

MADDIE H AY E S , Newcomer of the Year

FIONA S T E WA R T, Manager of the Year

Taster edition

SAMANTHA W E S T, Profound Impact Award

CHRIS K E N N E A L LY, Leader of the Year

& E V O AB

D N O Y E B 019’s How 2

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FAC I LITATE

NOVEMBER 2019

CONTENTS AN A LYS I S

6 P RESCRIPTION N OTE S NHS estates teams must “put an end to pushing repairs down the road”

COVER: AKIN FALOPE / PAL HANSEN / JOHN MILLARD / UNP

8 CLA S S AC T IWFM joins a working group examining training needs at education estates 10 RO BOT WARS The UK lags behind its G7 competitors in its adoption of automation 12 UP CO MIN G E VE N TS Details of webinars to be hosted by Facilitate in the weeks ahead 15 P O LI CY PIPE LIN E Four bills in the Queen’s Speech that could affect the industry’s future

WHAT WE DO

Facilitate – the magazine and online news content resource of the Institute of Workplace and Facilities Management (IWFM) – keeps IWFM members and others up-to-date on all workplace and facilities management issues, ensuring you are informed of the latest developments and thinking.

COM M UNI TY

KNOW LE DGE

3 4 PE R SPE C TIV E S The four most interesting and insightful opinions on FM this month

44 PERCEPTUAL POSITIONING Reflective practice requires more than looking in the mirror, says Jill Fortune

3 7 A BIT A BOU T YOU Raj Basi, account manager with CBRE, on helping Marines to park a Chinook

45 A BARISTA’S BRIEF Gather & Gather’s Barista of the Year tells us what it takes to be the best

3 8 T HINK TA NK Our takeaways on topics and trends that could affect your business decisions

48 ART OF ATTR ACTION How FMs can bring the tourism mindset to their corporate offices

40 NOV E M BE R @ IWF M The people and projects currently informing IWFM activity

49 NO TRESPASSING Tips on keeping vacant commercial properties impervious to invasions

41 C A LL S TO AC T ION The events and training options that deserve your attention

52 BREATHING SPACE Clean air is one way to improve worker productivity, says Julie Godefroy

IWFM AWARDS 2019

16

ABOVE AND BEYOND Winners share certain traits: grit, insight, skill and, as our 2019 People award winners show, the confidence to go above and beyond

24

AWARDS DASHBOARD Details of all the awards handed out at London’s Grosvenor House hotel at the first ceremony under the institute’s new name

26

IMPACT & INNOVATION Recognising the organisations that make a difference in the workplace and FM profession – as well as wider society

– your award winning magazine

Last month, Facilitate was awarded Best Magazine (1032,000 members) by judges at the Association Excellence Awards, a body which assesses the media brands of trade bodies, professional membership organisations and associations.

Not resting on our laurels, we are currently consulting on our editorial programme for 2020

and look forward to continuing to ur produce content that meets your needs. Please always feel free to n contact us if you think there’s an angle we should be pursuing.

Got a story? email editorial @facilitatemagazine.com

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F RO NT D E S K WEBINARS

Counting down to net zero-carbon

TUNE IN FOR EXPERT INSIGHT

tema com/ resou gazine. rces/ event s/

The changing habits of the corporate worker – the office as home from home As organisations seek to bolster their appeal to employees in an increasingly competitive market for new recruits, there’s an increasing role for the workplace in providing for employees’ personal purposes.

But there are challenges, too. As well as managing the provision of services as varied as tailoring, dry cleaning, parcel delivery, shoe repairs, haircuts or takeaways delivered to the desk, workplace managers are catering for staff no longer tied to fixed desks yet increasingly empowered to see their place of work, not their homes, as the destination for personal deliveries.

All of which poses the question - how far can this quasi-concierge capability go? And what duty of care is required of the workplace and facilities managers overseeing their provision?

This webinar, presented in association with Quadient (formerly Neopost) considers the security,

compliance Date: Wednesday and 4th December technology Time: considerations 1:00 - 2:00pm that people managing Participants: the workplace Senel Sowerby, have to head of parcel consider. management Three solutions, product experts will marketing at share their Quadient, Jason experiences of Cousins, director dealing with of FM at Lazards, this growing and one other phenomenon, specialist discussing the connections between space and service provision that need to be managed.

With carbon emission reductions as their focus, speakers will consider how energy can be created, procured and deployed in fresh ways to cut carbon emissions or generate fresh revenue streams.

At the end of the event, a list of priority areas will be determined by participants with the post-webinar web links pointing to further reading for all issues discussed.

Who is this event for?

This event is aimed at workplace and facilities managers / directors responsible for advocating and subsequently managing energy solutions for the buildings they run.

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PHOTOGRAPHY: GETTY

U P CO M ING WE B INARS

For th other ese and u event pcoming s, reg ister to list www.f e acilita n at

The government wants Date: Wednesday organisations to generate 13th November net zero carbon emissions Time: by the year 2050 so how 1:00 - 2:00pm should companies prepare a longer-term roadmap Participants: for the decarbonisation of Lucy Simpson, their activities? In 2020, consultative and with the 30 years solutions product to 2050 in mind, what manager at does it take to run a truly Centrica, along sustainable estate? with two more This webinar specialist will consider how contributors those charged with managing energy for their organisations can develop an energy management framework relevant to a 2050 time horizon.

This webinar’s three speakers will discuss: How to define and prioritise future energy projects (distributed renewable energy, local energy networks, EV infrastructure, energy efficiency) How to establish which projects demand major capex and which require the optimisation of existing practice / equipment.

Who to partner with to ensure each project achieves its goal.

With heat being one of the most difficult parts to decarbonise, what technologies, products and services should be deployed to address this?

What lessons have we learnt over recent years that can help organisations with their decarbonisation challenge?

I W F M AWA R D S 2019

THE INDIVIDUAL WINNERS

IWFM DS AWA R L A SPECI

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I WFM AWA R D S 2019

PHOTOGRAPHY: AKIN FALOPE / PAL HANSEN / JOHN MILLARD / UNP

THE INDIVIDUAL WINNERS

G

reat expecations for this, the first IWFM awards ceremony to be held under the institute’s new name, were matched by the successful reality of the evening. The time-honoured strength of the awards’ judging process – overseen for the final time this year by departing head of judges Steve Gladwin – showed that the people celebrated across these pages as the class of 2019 are a reflection of the institute’s new approach, of course, yet also worthy additions to its decades-long awards heritage.

You’ll see the project winners in the impact and innovation categories from page 24 onwards. Over these first eight pages we focus on the four individual winners in the people category. As befits a year in which the profession’s social impact has come to prominence, each winning individual has some dimension of social value to their role, playing a part, whether directly or indirectly, in championing the diversity and reach of the facilities service role and those who provide it.

Be it Samantha West turning g the story y of her gender reassignment into an opportunity

to be a role model to others; be it Chris Kenneally restructuring his firm as a social business and spotting opportunities to develop and coach his people for the future; be it Fiona Stewart ensuring her team takes an important interest in the wellbeing of the students they serve; or Maddie Hayes drawing together people from multiple markets for maximum effect; in all cases, the IWFM judges have recognised those that fittingly represent the profession’s growing reputation for people-friendly, people-focused service. Each continues to go above and beyond in pursuit of their own personal professional goals while always seeking to bring others along with them for the ride.

Finally in the people category, there’s the 2019 team of the year. Pharmaceutical firm Astra Zeneca was recognised for its FM team’s adoption, adaptation and application of lean manufacturing approaches to its operational activities.

Case studies on all of the winners, together with detailed biographies, are on the IWFM Awards website (www.iwfmawards.org).

D N O Y E B &

, D N A S L L I K S LE DO P O E P , T H G I S N ,I TO T I N R O G I : T S A T N I I A M R T R E AIN ERS, A DEEP DET DFORD KEEN T R E C E R A H S A TO E AWARD WINN R B D N D E N T A S D R A E E N R N WI ESE 2019 PEOPL QUIRES. MARTIN DGES’ EYES FOR TH N WHAT THE JOB RE TOOD OUT IN THE JU TO ACCESS THE FULL VERSION MORE THAFIND OUT WHY THEY S OF FACILITATE MAGAZINE, JOIN IWFM W W W. I W F M .O RG .U K

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I W F M AWA R DS 2019 I M PAC T C AT EG O R I E S

S O C I E T Y A N D S O C I A L VA L U E

ERIC WRIGHT FACILITIES MANAGEMENT B E ST P R AC T I C E

1

A successful firm must be profitable, ethical and farsighted, and owned by a shareholder structure that maximises stability and an equitable treatment of profit.

2

Trustees and senior management meet quarterly to ensure CSR values are fully embedded in the business strategy of the group and that there is a transparent flow of information within the organisation as a whole concerning social values and activities.

3

Focus on sharing the stories across the group through social media channels, the company website and regular company newsletters to demonstrate the collective social value the business can and does deliver.

E

ric Wright FM has invested in its workforce and local community in the North West of England.

The FM business is part of construction and property services organisation, the Eric Wright Group, which has its entire shareholding wholly owned by the Eric Wright Charitable Trust. The trust was established in 1990 and awarded 49 per cent of the group’s shareholding.

In 2016, the trust received the remaining 51 per cent. So none of the group’s profits are distributed to private shareholders.

Instead, it reinvests profits into developing its business or pursuing charitable activities.

Results

The group focuses on six charitable sectors: Young persons’ development; Elderly care; Health and wellbeing; Carers’ support; Education and training; and Community and voluntary service organisations.

Water Park Estate

1998 and converted it into a residential outdoor adventure centre for young people and groups with additional needs.

Around 50,000 children have visited the park from 350 schools and community groups.

Adults have gained from employment.

The FM team employed local subcontractors for chimney sweeping, pest control, catering maintenance, window cleaning, deer fencing and boat maintenance services, keeping investment in the local community.

Eric Wright FM also guided subcontractors through the prequalification and procurement processes.

The FM company let 87.7 per cent of work packages to businesses within a 37-mile radius of the work locations.

The Eric Wright Learning Foundation

The foundation supports young learners in construction-based vocational programmes, such as the Young Apprentice Scheme for 14-16 year olds, Foundation Level BTEC Certificate, Level 2 BTEC, First Diploma, Year 8 taster courses and NEET training during school holidays.

Since 2005 the foundation has helped more than 2,500 young people from the age of 14 to achieve vocational qualifications and has provided over £300,000 in funding support.

“AN INSPIRING ENTRY THAT HAS QUIETLY BEEN TO ACCESS THE ADDING HUGE SOCIAL FULL VERSION OF NORTH FACILITATE VALUE IN THE MAGAZINE, JOIN IWFM WEST FOR MANY YEARS” – IWFM JUDGES W W W. I W F M .O RG .U K

The trust purchased the Water Park Estate on Coniston Water in March

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I WFM AWA R D S 2019

I N N O VAT I O N C AT E G O R I E S

INNOVATION Celebrating stand-out products, services and relationships that help to improve processes, including service delivery, as well as assisting with challenges facing the profession

IWFM AWA R D SPECI S AL

P E O P L E D E V E LO P M E N T A N D EMP OWERMENT

INTERSERVE

E

.ON UK wanted a service provider that could integrate 10 separate service lines and would be a true partner, uniting facilities employees at all of its sites. The underlying belief: engaged and empowered people deliver better service.

So Interserve created the Engage programme for staff at E.ON UK’s 14 core locations and regional operational sites. A total of 320 employees TUPE transferred to Interserve from five previous providers and existing E.ON UK employees. The challenge Interserve faced was to make employees feel like an integral part of the bigger entity, working from the same set of values, operations and communications models, and safety culture.

Results

Engage magazine: A quarterly publication from Interserve for all employees on the account and key E.ON UK stakeholders to share news, promote Interserve’s way of working and make compliance fun.

Question Mark: At the beginning of monthly meetings and regular team catch-ups, employees devote time to discussing pertinent safety questions.

Gamification: Interserve created a PowerPoint-based game with videos, graphics and hyperlinks to explore the environment, PPE and good housekeeping.

Staff-made videos: To make learning more relevant.

Skills and development: 53 people have enrolled in upskilling apprenticeships and two are undertaking full catering apprenticeships.

Building a one-team approach: Increased employee opportunities for redeployment or promotion,

B E ST P R AC T I C E

1

Interserve’s strategy for responding to these challenges is built around four core principles: Senior leadership matters – lead from the top with senior team members visible from day one.

2

Communication is key – create a shared identity and deliver important messages.

3

Make people part of the process – employees should own the Engage programme and feed into it. It shouldn’t be happening to them.

4

Make it fun and easy to understand – with a range of employees from different backgrounds, including colleagues who didn’t speak English as a first language, Engage had to be easy to understand for it to succeed.

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including a member of the cleaning team moving to a front-of-house role.

Safety observations: Interserve set a target of 1,381 safety observations across all sites and recorded 3,587 observations – 260 per cent of its target. The account has had more thans 400 RIDDOR-free working days across all sites.

TO ACCESS THE FULL VERSION OF FACILITATE What the judges said: MAGAZINE, JOIN IWFM “This was a mammoth undertaking.

The team WW I W Ftask M .OatRG .U Kand all was very tuned in W. to the hand bought into the key objective.”

INSIDE 34 36 37 38 40

Perspectives – four original opinion pieces FM @ Large – seen and heard this month Behind the Job – Raj Basi Think tank – Where is your organisation on climate change?

Julie Kortens: Judge Julie takes IWFM Awards chair

A

ny organisation with more than 10 mobile devices could benefit from a unified endpoint management (UEM) system. So say Kaushik Sindhu, associate vice-president at UEM system vendor 42Gears, and Christoper Newbould, consultant at sales partner MobileWorxs. UEM, they explain, enables monitoring, updating and controlling of multiple devices from a central location.

What is unified endpoint management?

BUZZWORDS

THE BE ST O F THE S E C TO R’ S DI S C U S S I O N A N D DE BATE Easier to maintain

Each month we explain the background to phrases you may be hearing, or the key issues currently making waves

UNIFIED ENDPOINT MANAGEMENT

“Most businesses are 100 per cent relying on digitisation of their workplace,” says Sindhu. That means more mobile devices in operation. When these devices number in the hundreds or thousands, returning them to head office for updates and repairs would take a lot of technicians out of the field.

Remote updating means this no longer happens.

Better security

If a mobile device is lost or stolen, data on the device can be deleted remotely.

This ability, says Newbould, is particularly useful for remaining compliant with GDPR. Any customer or client data can be deleted.

But the devices can also be set up within a ‘geofence’, explains Newbould. So a device used by hotel staff, for example, could be geographically bound to that hotel only. Its removal from the area could trigger a data swipe and alert system administrators of its disappearance and its location.

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ILLUSTRATION: ISTOCK

Unified endpoint management enables centralised and remote monitoring capability of all mobile device endpoints such as tablets, laptops, printers, scanner, wearable watches and sensors.

Therefore any firmware and application upgrades,

removal of data or troubleshooting can be done while technicians are in the field, on the road or taking lunch.

A UEM system can be integrated with a company’s normal applications. The IT department will usually be in charge of overseeing the UEM, but Sindhu and Newbould say this can be managed by any network administrator or third party.

VIEW POINT

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V I E W P O I NT

A B IT AB O UT YO U

RAJ BASI is an account manager with CBRE Global Workplace Solutions, EMEA

What do you do? I work for

CBRE as the account manager looking after the facilities of a FTSE 100 wealth management firm based in central London.

What attracted you to FM, and how did you get into the industry? Like a lot of people,

I just stumbled into FM. I had looked after airport operations at Heathrow and Luton, then retrained as an electrician after being made redundant. I started my own construction company and then my wife, who is with the Foreign Office, was posted to Bangladesh.

Everything after that was an unintended consequence.

Do you see yourself predominantly as a task or a people manager?

It’s all about the people. We don’t make anything, but everything we do affects how our clients do their job. My role is to create the right culture and environment to facilitate others. There are always ‘things’ to do, but we cannot do it without the best people.

PHOTOGRAPHY: ISTOCK

Would you describe your role as predominantly operational or strategic? I

have my ‘Red Adair’ moments, but ultimately, I want my team to be operationally confident so I can be more strategic.

My top perk at work is…

Working with a great team.

BEHIND THE JOB

RAJ BASI “THE US MARINES TURNED UP, WANTING TO SEE IF THERE WAS ENOUGH SPACE TO LAND A CHINOOK”

Any interesting tales to tell? As the head of estates

They are brilliant, and genuinely love what they do and sprinkle the magic dust. They all want to deliver amazing service that is both consistent and personalised.

for the British Embassy in the UAE, I got to spend some time behind the wheel of a Union Flag-liveried Aston Martin that was brought in for the Queen’s birthday party. I didn’t have the keys for it.

What has been your biggest career challenge to date? Managing a $12 million

If I wasn’t in facilities management, I’d probably be… A test driver for

middle school construction project in Cairo during the height of the demonstrations in Tahrir Square and the Arab Spring. Incidentally, my team and I delivered in time for the new school academic year.

Aston Martin (with keys) or an Olympic Triathlete!

Which ‘FM myth’ would you most like to put an end to? You don’t need

to be a technical person. It helps to have a good base understanding but having the right ‘can-do’ service-driven attitude is far more important.

If you could change one thing about the industry, what would it be? Industry

perception. We have moved a long way from the ‘Life on Mars’ version of FM. We understand that respect, integrity, service and excellence are key attributes to delivering amazing customer experiences.

What single piece of advice would you give to a young facilities manager starting out? Practice what I call

What was the weirdest day you’ve had in the office?

I got woken up at 4am one morning when an RPG hit a communication satellite dish in Cairo, near where I lived.

By the time I got to work, my school was surrounded by army tanks, forming a protective ring. The US Marines turned up, wanting to see if there was enough space to land a Chinook on the football pitch if they needed to evacuate students. Other than that, it was a quiet day in the office.

Early bird or night owl?

Early bird – only because my mind tends to be whirring with ideas about what I can do that might be interesting. In truth, most of my ideas are better in my head!

What FM job in the world would you love more than anything? Glastonbury, so

I could have a wander about on stage trying to look cool.

I would need a decent-sized caravan for my entourage and my Hunters.

‘genuine engagement’. Don’t just engage with your team or stakeholders; genuinely engage. People can spot a fake manager a mile away. If you’re Your life outside FM mostly asking people how they are, involves… Sitting in the make sure you take the time to garden, enjoying a family bag listen to what they’re saying. of cheese & onion crisps, a And never wear white socks few Greggs sausage rolls, all WW W. I W Fdown M .O with RG .UaKDiet Coke with skinny jeans; it’s not a washed good look. chaser.

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INSIDE 44 45 48 49 52

Jill Fortune: How reflective practice could help you to excel Varun Udhin: Meet Gather & Gather’s Barista of the Year Tom Carroll: Bring the tourism mindset to corporate offices Nicholas Bye: Protect vacant commercial properties from invasion Julie Godefroy: Clean air is one answer to the productivity challenge

KNOW HOW THE L ATE ST L E A RN I N G A N D BE ST P RAC TI CE

WASH ROOM HYGIENE

MIGHTIER THAN THE TOWEL?

PHOTOGRAPHY: DYSON

W

hat do washroom users want from hand dryers? Warm or cold air? Having to insert your hands into a little tunnel that makes you feel like you’ve wrapped a plastic muff around you? Maybe you don’t have any expectations at all and you’re happy to dry your hands on your clothes.

But most of us want our hands dried quickly with minimal water sprayed on the floor around us. Well, big

It says the Airblade 9kJ: Is the quietest Dyson Airblade hand dryer yet; Dries hands in 10 seconds; Uses up to 87 per cent less energy than warm air dryers in Eco mode; Uses 9.1 kilojoules of energy per dry, costing £19 a year to run in Eco mode; and Produces up to 85 per cent less carbon dioxide emissions per dry compared with paper towels.

brand Dyson has recently launched its Airblade 9kJ hand dryer, which it calls “the fastest, most energy-efficient HEPAfiltered hand dryer”.

Based on the images alone, the dryer looks good. It has a stainless steel body with an unusual design, so that if you’re bored at work you might grab hold of the blades and pretend you’re riding a motorcycle.

What’s the difference between Eco mode and Max mode?

The two power modes available means that the dryers can be adjusted to the demands of the washroom.

Max mode: For busy washrooms such as airports or stadiums. It uses 900W

to dry hands in 10 seconds, with carbon emissions of 3.0g per dry.

Eco mode: For lower footfall in offices or restaurants.

It uses 650W to dry hands in 12 seconds, with carbon emission of 2.5g CO2 per dry.

What’s under the hood?

A digital motor V4 spins at up to 75,000rpm, sheets of air flow up to 388mph through two 0.45mm curved apertures that follow the contours of your hands.

The machine uses ‘time of flight’ sensors that detect hands to activate air. The fleece-lined glass fibre HEPA filter captures 99.95 per cent of particles, including bacteria and viruses, from the washroom air; the machine uses clean to dry hands.

W W W. I W Fair M .O RG .U K

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What can it do?

Dyson has been designing and refining the Airblade 9kJ over three years, testing more than 700 prototypes.

So what has it achieved?

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The facts, figures and projections worth being aware of

For more FM business news, analysis and contract wins, sign up for the Facilitate daily newsletter at www.facilitatemagazine.com/news/e-zine

INDICATORS

77%

Most drivers distrust driverless cars

Just over a 22% of UK employees said that their employer does not provide any employee benefits, according to research by Moorepay. [moorepay.co.uk]

One in three (30%) requests for flexible working are being turned down, according to a poll by the Trades union Congress (TUC).

6 % Energy bosses are net-zero target cynics

60% of energy managers are sceptical about the government’s ability to hit its net-zero emissons target by 2050, indicates a survey by edie. [edie]

25%

25% of workers ‘skip meals’

One in five workers has skipped meals over the past year to make ends meet, suggests a poll by the Trades Union Congress.

[Trades Union Congress]

Economy

ONETHIRD

42%

Flexible working is being rejected

[Trades Union Congress]

Rates

Third of staff get no workplace benefits

Only a quarter of drivers (23%) said they would trust a vehicle to drive itself while they were in it, research by the AA suggests.

[AA]

DATA

U S EF U L S TAT I S T I C S

People distrust local recycling systems

42% of people in the UK believe that their local authority “throws most of the recycling in with general waste” according to the findings of a survey by resources and waste firm Viridor.

[Viridor UK Recycling Index 2019]

2 _ 5

VAT rates: Standard rate — 20 per cent Reduced rate — 5 per cent Source: GOV.UK

Bank of England base rate: 0.75 per cent as of 16 November 2018 Source: Bank of England (bankofengland.co.uk)

Consumer Price Index (CPI): The CPI, including owneroccupiers’ housing costs (CPIH) 12-month inflation rate was 1.7% in September 2019, unchanged from August 2019. The main downward contributions to change in the 12-month inflation rate between August and September came from motor fuels, second-hand cars, and electricity, gas and other fuels.

These were offset by upward movements from furniture, household appliances, and from recreation and culture items.

Source: www.ons.gov.uk

Employment

National Minimum Living Wage Category of Current Hourly worker hourly rate from rate April 2019

Fleet drivers want to switch to EV Two-fifths (38%) of fleet drivers at Mitie said that they wanted an electric vehicle to help the planet and to improve it for future generations.

[Mitie]

25 and over £7.83 21-24

18-20

Under 18

Apprentice

Employers unworried about AI A survey

by Genesys found that nearly 80% of employers aren’t worried about unethical use of artificial intelligence.

(under 19 or aged 19 or over and in the first year of their apprenticeship

£7.38

£5.90 £4.20

£3.70

£8.21

£7.70 £6.15

£4.35

£3.90

Real UK Living Wage

TOLocation ACCESS THE of Hourly rate FULL VERSION worker from April 2016 OF FACILITATE UK Living £9.00 Wage MAGAZINE, JOIN IWFM Living £10.55 WLondon W W. I W F M .O RG .U K Wage

[VanillaPlus.com]

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BAC K PAG E

EPHFMERA

Facilitate, incorporating FM World, is the publication of IWFM, the professional body for workplace and facilities management. For information on membership, qualifications and training contact us:

The stories that just don’t fit anywhere else (Email us: editorial@facilitatemagazine.com)

Institute of Workplace and Facilities Management Charringtons House, 1st Floor South, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER, UK

Eyes on the prize at the Grosvenor House hotel

Tel: +44 (0)1279 712 620 Email: admin@iwfm.org.uk Web: www.iwfm.org.uk

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I

t’s all glitz and glamour for sure, but what always impresses es us at the IWFM Awards ds is the genuine warmth h displayed by all to the winners as well as the extraordinary vitality of the people involved in the many projects recognised. Here are some pictorial highlights,, and there’s a special prize for identifying the odd award out...

SALES — RECRUITMENT 020 7880 6212 recruitment@facilitatemagazine.com PRODUCTION MANAGER Aysha Miah-Edwards 020 7880 6241 aysha.miah@redactive.co.uk

PUBLISHING DIRECTOR Joanna Marsh 020 7880 8542 joanna.marsh@redactive.co.uk Subscriptions IWFM members with Facilitate subscription or delivery queries should call the IWFM’s membership department on +44 (0)1279 712650.

Facilitate is sent to all members of the Institute of Workplace and Facilities Management and is available on subscription to non-members. Annual subscription rates are UK £110, Europe £120 and rest of world £130.

To subscribe call 01580 883844 or email subs@redactive.co.uk – alternatively, you can subscribe online at www.facilitatemagazine.com/about-us/subscribe/ Editorial Advisory Board Simon Ball, market director, Engie UK & Ireland Peter Brogan, research & information manager, IWFM Rob Greenfield, director, Assured Safety & Risk Management, Ian Jones, director of facilities, ITV Martin Stead, managing director, Sewell FM Dr Matthew Tucker, Liverpool John Moores University Jo Wake, head of global workplace, Deliveroo Kate Smith, solutions development director, CBRE Liz Kentish, managing director, Kentish and Co. Jane Wiggins, FM tutor and author Simone Fenton-Jarvis, Workplace consultancy development director, Ricoh

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